- 95.0LEGITIMACY SCORE
- 95.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Whisker App Complaints & User Negative Comments 2024
Whisker app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Whisker? Can you share your negative thoughts about whisker?
Please wait! Whisker Facebook comments loading...
Whisker for Negative User Reviews
✓ Hijacks my audioLove the app. But if you are listening to music and need to open the app the music stops playing..Version: 1.3.9
✓ No weight option for kilogramsCanada has been metric since 1972. An option to show the weight in kilograms would be appreciated..Version: 1.3.3
✓ The machine is greatThe machine is great however the app and the machine don’t seem to talk well to each other. It will tell me within hours of resetting and cleaning the litter tray that it full and I know it’s not, this is very annoying as it creates a distrust when I have to be away for the day.Version: 1.2.3
✓ Worst IOT app I’ve ever usedI am an app designer and have dozens of connected connected products in our house. Most apps are at least functional, but this newest “auto pets” app is horrible and doesn’t work. I got almost 40 notifications of litter box errors in 5 minutes. My cat has been nowhere near the box in at least a few hours, so I’m not sure what would trigger this. These issues never occurred with the old litter robot app, so there are clearly some compatibility issues. I am angry that I paid so much for a litter box that has now become more of a nuisance than helpful. Update: After speaking with customer service and troubleshooting all the hardware, litter, and components of the physical product, the issues were still present in the app. Customer service told me to revert to the old app and I haven’t had any issues since doing that. Hoping they’ll continue supporting the old app for awhile because the new one is just not ready (fwiw, I am on most recent version of iOS on iPhone 12 pro max)..Version: 1.0.6
✓ Doesn’t work as advertisedMy first Litter Robot arrived and my cat took to it right away. However, I kept giving an error after each cycle. I was able to clear the error by cycling the unit again. I called Customer Service who told me I must have too much litter in it. It would give the same error even if I had three grains of litter in the until. It had nothing to do with the amount of litter I was using. Roughly 6 months into owning it the unit died. Dead! The unit would not turn on. I was sent a replacement. The replacement would not connect to wifi so I was sent a second replacement. Just received the second replacement and this one is also not connecting. Is it the unit or the app? I don’t know. So now I’m going to be getting a FOUTH one. With the 4th until finally work??? I am regretting buying this way over priced litter box..Version: 1.3.3
✓ Lacks basic “smart” featuresI recently purchased a litter robot 3 connect, and I am actually extremely disappointed in the app integration and “smart” features with the machine. One of the best ways to monitor a cat’s health is to determine how often a cat uses/visits the litter box (ensure he/she is going regularly). For example, if a cat visits the litter box many times within a short period of time, this can be an indicator of a UTI (a medical emergency, especially for male cats who can die within 24hrs if not treated). However, there is no way for me to determine when my cat visits the litter robot via the app (there is no “cat detected” notification/event). The litter robot machine knows when a cat enters/exits the litter robot (clean cycle delay [re]starts when a cat exits the box), so why does the app not have this event stored and why can I not enable notifications for this event? How can the app lack such a basic feature?.Version: 1.3.5
✓ Pretty disappointedWhen it works, it is great, but I find I’m dealing with more issues than solutions with my litter robot and the app. Many times I’m not getting notifications when the drawer is full or there is a malfunction. I notice a lot I’ll get a notification of it cycling, but no notification that it is full for some reason. Because of that, the cats use it until the litter is one big glob because it won’t cycle since it is full and I don’t think to look at the litter (that’s the point of having upgraded to the LR that sends notifications) The cats then go do their business around the house because there is no more litter. It gets quite annoying dealing with this regularly. At times I find myself wondering if I should just go back to a normal litter box with a routine of scooping it daily to avoid this problem. Like I said, when it works, it’s great. But majority of the time it is unfortunately a headache..Version: 1.0.9
✓ Decent but needs improvementThe app is decent but the inability to manage all the robot’s features is a significant disadvantage. The buttons on the Robot 4 are a huge pain when some settings can only change with a button while it’s cycling and doing something else at the same time. Please please add the ability to reset the scale to the app rather than a random combination of buttons and timings on the device itself. Adding the ability to use the app to enter cleaning mode also would be a huge improvement! I spend 30 -45 min after every globe clean just trying to get the darn thing back on track. The ability to start a manual clean is awesome but PLEASE add the rest of the features to the app too!.Version: 1.3.5
✓ App update =“drawer full” after every useI wrote a review a week or so ago about the latest app update causing my robot to show as full… turns out this is affecting DOZENS of customers. I initially was told my customer service that this was “impossible”, the app could not have any impact on the robot. THEN I was told that it “needed to adjust to the algorithm and to be patient”. So 2 days later it finally was working as it should. THEN 3-4 days after that, it’s doing the same exact thing again. I have cleaned the sensors , the bag is not in the way, I’ve deleted and reinstalled the app, removed and re-connected the unit to the app, tried to manually recalibrate it according to the video on whiskers site , and I was sent new DFI sensors -but why change them when it “fixed” itself last time once litter robot acknowledged there was some new algorithm sent out. . . Bc honestly if I spend the time changing those sensors and it works for 1 day or god forbid , it doesn’t work at all, I am going to lose my mind. Stop telling me it is my unit!! , if that’s the case, you suddenly have HUNDREDS AND HUNDREDS of units that need new sensors , out of the blue. This is ludicrous! LOOK AT YOUR REVIEWS SINCE THE LAST APP UPDATE !! 99% are all about the freaking DFI!! Stop denying the feedback provided to you and fix this !.Version: 1.2.1
✓ JUST LET US DISABLE THE SENSORSI waited on hold for 2 HOURS before realizing that your offices are apparently closed by clicking on your site.. Are you serious!? Can’t even figure out how to put up a call notice for customers calling in?? I shouldn’t be surprised since you can’t even figure out how to fix your broken app going on 2+ months now. JUST LET US DISABLE THE FAULTY SENSORS OR FIX IT TO WHERE WE CAN RESET AN INTERRUPTED CYCLE MANUALLY FROM THE APP AGAIN. The unit is so glitchy that it stops at random points nearly every single cycle. Yes, I have cleaned the sensors and refitted the bonnet, and no, it is not full. I NEED this feature fixed or I need a refund! I can’t run this while I’m not home and it is mandatory that I can do so, it is the sole reason that I purchased this device. Someone needs to fix this, it has gone unfixed for WAY too long now!.Version: 1.3.5
✓ Robot AND Software are junkWe bought not 1, but TWO litter robot 3 connect devices. Initially their warranty was 18 months. We have been through 4 bases in 2 years (3 of which I PAID FOR) due to the WELL-KNOWN pinch sensor and DFI sensor issues. That doesn’t include the set of Pinch and DFI sensors I replaced. Apparently Litter-Robot couldn’t keep the units working even 18 months so instead of fixing the issue, they reduced the warranty to 12 months. So far we haven’t had one of the robots work for even 12 months. And now the ONE they bothered to support (base less than 1 year old) is throwing CONSTANT ERRORS (over torque, drawer full). We have watched every video available about these machines and have taken care of them extremely well because that’s how we roll - but from what I can tell they are junk. I am $1580 into 2 litter boxes (ya know, $50 worth of merchandise) and to say I am frustrated and disappointed in the product and company is an understatement. They won’t stay working due to poor quality parts and design flaws (the litter dumps right on top of the DFI and pinch sensors that have constant issues).I can’t recommend anyone buy one of these or buy from a business that sells a $500-$600 litter-box and provides a ONE YEAR warranty. One would think a 5 year warranty may be reasonable for such a “high end” product. There are better options..Version: 1.3.6
✓ Constant notificationsUpdate to my review: it’s been several months and despite the issue with frequent notifications about the robot being full allegedly being resolved, it is still happening. It’s unbelievably frustrating. *** I had virtually no issues with my litter robot until about two weeks ago. There was no software update or anything but since then, I’ve been getting notifications randomly about every hour about the robot if it’s full. In the middle of the night too! Up until this point, I would only get the notification if the cat went into the box and then the app reminded me it was full and would not be able to cycle. Now it is constant and not related to if the cat has used the box or not. It’s driving me crazy! I also get the notifications on my Apple Watch, meaning I’ve literally been woken up in the middle of the night from it vibrating due to one of these random notifications when both cats have been in bed sleeping next to me for hours. Please fix this bug, it is unbelievably annoying..Version: 1.0.9
✓ Awful updatePlease bring back the old app this update is awful. I can change the tray & within 2 mins it will tell me it’s full & yet no cats have been to the toilet & how could they even fill it in 2 mins this app is making me want to just delete it but that defeats the whole point of why I bought this due to being able to get notifications on app please sort it out.Version: 1.2.2
✓ This app is not an upgradeI just bought my lb connect 2 months ago. I read reviews saying it was worth the $50 to have it be able to connect to phone. It took me over an hour to connect the app to my phone. It worked great after sending me notifications etc but the last 2 weeks in the litter app not this app it kept saying the draw was full and threatened to not auto cycle until the drawer was empty. I even took the advice of other reviews and downloaded the app on my iPad. It didn’t work. I emptied it and reset it. It didn’t work. I was told by the lb app that I had to switch over to this app. It’s still saying the draw is full after I deleted and downloaded both apps again. This is very frustration that a $600 device can glitch this much and the app is no improvement. Why charge $50 extra if the machine and app won’t sync? The machine it self the last couple of days at least once a day the cycle is interrupted and it does send me a notification for that but still I don’t want to have to worry that when I’m not home the box will not finish a cycle thus resulting in my cat not being able to use the app. I wanted to love the box and the connect app option but I can not in good faith recommend this to anyone not strangers or my friends..Version: 1.0.6
✓ GlitchesI have several cats and we decided to make our life a bit easier by getting a robot. In many was it has done that and in others it has been a bit of a headache. Not having to scoop dirty liter is a big plus. Being able to just pull a drawer out, lift a bag out has been even greater. That is the second plus. Unfortunately there have been some down sides. I call them the glitches. The robot notifying us the drawer is full or not notifying us when it is full. Also, we have found it will just up and decide not to empty for no reason. Not a pretty thing to happen. We have reported this many times to customer service with no solution. I do have friends that have robots some are over the moon others have the glitches also. Not as bad as ours but similar. The real downside is we can’t leave the cats for more than a day in case something goes wrong. Or we have to set up other litter pans to cover it. I think we may have gotten a lemon and have no recourse to fix it..Version: 1.0.9
✓ Model 4 Lost saleI am a previous model 3 user that had to return it due to my senior pride’s dislikes. Usage was hit or miss. The basics of the design are solid and I was sold on its potential. My older cats have now passed and I was ready for another litter-robot. However, the app and electronics to support it are now integrated into the model 4 AND the app REQUIRES an account to use. Such then clearly “phones home” with usage data. Ok so you want to know my cats BM patterns, fine. But somehow I doubt it stops there. Sales nags? Not really a question or a doubt. The inability to use the app without internet connectivity makes the upgrade a downgrade in my book. Weight data and usage data and last but not least litter tray full are GREAT. But its my data and you wouldn’t pay my price nor is ANY sales nag worth my trouble. I’ll likely look for a used model 3. Update: Whisker actually replied to this review. But alas confirmed that the app must phone home to function , negating the desirable advanced functions of the model 4. However, they state that as of now only ONE MESSAGE (non marketing) is pushed. Their privacy policy appears average in complexity (would require an attorney to explain) so what the future could hold is unknown. Sorry Whisker, bought the used model 3 on eBay. No point paying new full retail for features I’ll never use..Version: 1.1.1
✓ Most apps upgrade this one downgradedI loved the old app I could view the history chart and track the litter usage but they took that away. So disappointing..Version: 1.2.2
✓ Little Robot 3It would be great if a new version can be released whereby user can reset LR3 remotey when the unit is interrupted while cycling. So even if cat owner is away from home, any errors, interruptions can be cleared remotely via app. Add Troubleshooting guide in the app (solid yellow, flashing yellow etc).Version: 1.0.8
✓ Go back to the previous appPrevious litter robot app = no technical issues; perfect functionality. New auto pets app = worked upon initial setup but will no longer connect to the litter robot so I get no notifications. My wifi works just fine - all other devices in my home are able to connect. Of course followed the reconnect instructions, numerous times, but if fails every time and the status remains “offline.” Its now been offline for weeks. I was worried at first that my actual litter robot wasn’t working but thank goodness it’s working properly - not so good is that I have to constantly monitor it since I no longer receive notifications via the app. The point of paying extra for the connect functionality is to actually be connected. This NEVER happened using the old app. Completely frustrating..Version: 1.0.8
✓ LR-4 disappointmentI have friends that had their LR-3 for years! And they all told me get it you won’t regret it! Well, I do in fact regret it. I got this LR-4 in October of 2022, by November of 2022 I couldn’t get it to complete a clean cycle without it getting stuck half way though. I contacted customer service and after trying EVERY trouble shooting tip, nothing was working. They replaced my Dome and everything was working up until a couple weeks ago. Contacted customer service, tried all trouble shooting tips, which, by the way, was update the app, vacuum any waste, wipe the sensors, delete the robot and reinstall, clean under the robot etc etc etc. nothing worked. They wrote me 1 more email 2 weeks ago saying “we should start talking about a replacement.” And never heard back from them. Not to mention that was only ONE issue. The second issue is that the waste drawer would show 25% full immediately after cleaning the box and it resetting with a clean cycle. The first use after would set it to 60% Full. The cat would get 3 uses before saying drawer full. I only exclusively use their little and products. Including their bags for waste. This whole experience has been awful. I recommend the litter to two friends, who both bought it, and now I wish I had not recommended this product at all..Version: 1.3.6
✓ Why fix something that isn’t broken!!The previous app worked perfectly! This one is glitching massively! I get notifications that the tray is full EVERYTIME it cycles! It’s driving me crazy because the tray is definitely not full!!! I want to delete the app so bad but it defeats the purpose of a litterobot that I spent a lot of money on for the app not to work!? Please fix it!.Version: 1.2.2
✓ There is a glitch with the light controlsThe app pretends to give you the choice to turn the lights off or low but on the app you can hit the buttons, but the way it’s laid out you have to hit submit, but you can’t go down to submit and then it freezes so you can’t use the app at all until the litter box is used again and then you can get back into the rest of the app. If you swipe out, but then try to come back into the app fresh, even if you turn the phone off and on, it’s the same page frozen of the the lights and you can only get back into iuse the app when the litter box is used. Then it will notify properly. It is a huge problem. I’ve tried this repeatedly with the same result. I’ve use the tiniest type font to see if using a bigger font caused the problem but it’s the same with the tiniest type font. I have an updated phone. Also for multiple cat households, it would be cool if there was a way to name the cat based on weight-once you know a cat reported as 8.5 lbs-create an option to give that a name 8.5= Tom . Then when Jerry weighing in at 9.2 goes in edit that to Jerry. Etc. Then an option. to collate into a table under cat name So we know Tom pooped 3 times today and Jerry only two. Hope that makes sense. Also do cat recorded weights fluctuate based on the weight of the litter, or the amount in the box at the time? If/ when switching liters should we reset or recalibrate the weight? If so how?.Version: 1.3.5
✓ This app is pointlessYou have to keep connecting the robot and it has no settings at all, just doesnt work.Version: 1.0.9
✓ The Litter-Robot 4: 5 stars; The Whiskers app : 2 starsI love my Litter-Robot 4, but the app needs improvement. One of the benefits touted all over the website is seeing insights into our cat's usage and becoming aware of potential problems. I have three cats and would love to be able to input their information into the app so the insights are individualized. The Litter-Robot already weighs the cats, so it should not be that hard to attach names to the cats and have the Litter-Robot use the weights to know which one is which. I understand that if the cats' weights are similar, it can get complicated, but I believe that for most owners, the cats' weights are all very different; I know mine are. The litter box is amazingly futuristic and one of the best purchases I have ever made, but sadly, the app is not..Version: 1.2.5
✓ The app had gone downhillI love my litter robot. It helps keep my 2 cats happy. I don’t have any little smell from it and it is easy to change. The hardware seems to be great as I have owned it for about 2 years. The app has a ton to be desired. Trying to reset the gauge doesn’t always work and I find I have to press the reset button the the robot to get things to work again. Since the last update (Dec 21, 2022), I have to setup the robot like I have never set it up before. What the heck! Now, I am remote (in another city) and can’t get the thing reset. I am still getting notifications that the robot is full. How can this be if the app can’t seem to remember my robot? Fix the app and I will fix the stars. For now, 2 stars and will no longer be recommending this to friends..Version: 1.3.5
✓ Worse than the older app (litter robot)How, I ask you, can you charge $499 for a Litter Robot and lull me into a false sense of happiness with the old app (Little Robot) working perfectly fine, then make it obsolete and tell me to download this app that DOESN'T WORK. Seriously I can’t get my litter robot to cycle now from the phone or reset it. I have to go back to the buttons on the machine now. Worst of all I don’t know when it’s full via push notifications anymore so sometimes it doesn’t get cleaned right away. Please fix this. If this machine ever breaks I’ll probably be better off replacing it with a $5 plastic bin unless the functionality I originally paid for and HAD WITH THE OLD APP MADE OBSOLETE FOR NO REASON is brought back. Edit: To the developer’s reply: You’ve got to be joking. The old app works, the new one doesn’t. How about you alpha test instead of beta and stop blaming customers for your awful app..Version: 1.0.8
✓ IrritatingWhy does this app seem to make things more complicated than they need to be? I hate digging through it to find settings that are scattered across multiple pages. I don’t understand why it’s so hard to get to the manual—app leads me to the LR3, when I have the LR4. I can’t say how irritating it is to look into troubleshooting lights and the information is incomplete. What does a bouncing green light mean? No idea. Neither does the troubleshooting or manual, apparently! All I know is I’m tired of unplugging, waiting and plugging it in again (only way to clear this). I get multiple errors every day. Also, it seems like it would be super simple to add the icon in when giving instructions. Press the reset button. Which one is the reset button again? Never mind, neither one seems to do anything anyway..Version: 1.3.5
✓ Setup was a Hassle and the app seems Basic!First of all I hate when IOT devices cannot connect to a hidden network. (Fairly common practice though to be fair) Uncommonly crappy issue: Wi-Fi network passwords apparently cannot contain the @ symbol and other documented special charters. Fortunately I could spin up a WI-FI network just for the litter robot. This was extra annoying. (Suggestion: The App checks for unsupported charters and tells you your password is unsupported, or you know making the system work with any Wi-Fi password.) Other improvement and suggestions Customizable Sleep Timer - what if I wanted to sleep more than 8 hours in a day of what if I sleep in 2 hour increments throughout the day? Customizable Cycle Delay - what if I want to do something other than 3, 7 or 15 mins? Local API for offline interfacing - Home automation platforms are the future and why the need to send data through the internet when something can be done locally. Check for firmware updates button - I’d like to think My litter robot will get updates. I’m sure your app has some way of auto updating, but you should really include a check for updates option so people can make sure their litter robot is up to date. The app works just fine now that I’ve got it setup and none of the things I’ve mentioned are deal breakers. I hope these suggestions can be used in a positivity way and I look forward to seeing the litter robot app / eco system grow..Version: 1.1.1
✓ Stopped receiving notificationsDespite not changing any settings, the app stopped sending notifications. Didn’t notify that the drawer was full and had stopped rotating..Version: 1.3.9
✓ Something brokeIn spite of the reply, I have never had Wi-Fi issues with my litter robot. I’ve had it for months without it ever disconnecting once. It’s been in the same location. The app updated, and now it disconnects at least once a week, and doesn’t even attempt to reconnect. I have to go to the robot, and reset the Wi-Fi even though nothing has changed. I have reached out for support via the website, and they too blame my Wi-Fi, even though they can’t tell me what is wrong with my network. It is hard to accept that it’s the only device in my very connected home that has an issue with my network, especially when it didn’t exist prior to the app update, and makes zero sense why it stays connected for ~week each time. My robot worked perfect until the update. This recent update made it lose internet connection and it won’t reconnect. It won’t even connect to my guest network or phone hotspot..Version: 1.0.9
✓ Cannot connect. Spent hours on several daysReviews have already been written on this topic. The gist of it. I can not connect with either of wifi/bluetooth connections. Also, same as other users, I do not feel like scanning the barcode, going thru the entire setup for each attempt. Gets very old several hours in. Total waste of my time. I tried everything the help email suggested. No luck. Believe me I was really hopeful for the luck I needed.. Maybe, when I have several hours of free time, possibly I'll attempt to fix it. i know, call me crazy, trying to the same thing over and over while getting the same results. For great descriptions and break down of these issues, I def suggest, reading some of the other bluetooth/wifi customers who have same annoying problems. I'm personally tapped out and over it.. I'm more than a little frustrated trying to set this thing up, that quite literally I have no more energy to give this product. I am going to return it, possibly I may attempt to buy a cheaper version. If there is one, idk, without all of the amazing wifi/bluetooth 'Luxuries' of this product. Good luck Please allow me to be clear and transparent, I have issue, ONLY, with this app, customer service relating to this app. I have had the robot, about 2 weeks and I really really love the product.. hence, i will look for a cheaper version if it exists. Omitting anything relating to the app.. Thanks.Version: 1.0.8
✓ Littler-robot 4Fonctionne pas bien.Version: 1.3.7
✓ AppThe app works great. I use it more than the buttons on the machine itself. You may be wondering why I give it only three stars instead of five was because the app was a nightmare to install. There were two apps in the App Store, I have an iPhone, and I really wasn’t sure which one to use. They both seem to have the same problem. The steps they had were easy to follow and well explained. The problem was that it just wouldn’t connect. Once the app connected I haven’t had an issue cents but the initial set up was horrible. If it wasn’t for that I’d give it for five stars. I could always use more information but the app works fine it’s just the install that’s horrible..Version: 1.0.9
✓ Can’t onboard my brand new deviceIt’s awful to spend hundreds on a new device only for it not to connect. Then, you message support, but they only work in EST, so they closed at 2pm your time, which was a half hour ago on a Friday. I paid so much for a device that took ages to ship, and I can’t even use it until Monday when they start caring again..Version: 1.3.2
✓ Constant disappointmentThe buttons on my brand new litter robot #4 only work occasionally. It’s a crying shame that this overpriced machine doesn’t work right. I prefer my old litter robot. *Sometimes* it allows me to reset the waste drawer on the app (because the button on the panel doesn’t work), but sometimes the “reset gauge” option on the app is there-sometimes it’s not! Not sure why. But it won’t cycle until I reset the gauge. If I can’t reset the gauge, the waste gets built up because it won’t cycle. They should, at the very least, make the app have all the options to control the machine instead of using the faulty buttons. Why can’t I consistently reset the gauge on the app? Why is it only an option sometimes?! I regret spending $800 on this new litter robot. The older model I have (version 3) is the best. The buttons ALWAYS work, the app isn’t really necessary. I regret buying the new one! I am always standing in front of it with the stupid app open trying to get it to work right and I’m always so annoyed with it. Avoid it and buy the third version robot. Save your money and your patience..Version: 1.3.6
✓ Not as happy anymoreWhy did they change the app from being able to reset the LR on the first page to having to go through five to get to the reset settings every time you empty it? Not impressed. As for the LR itself, had it for a year and it’s constantly having issues- and I have cleaned it multiple times to the recommendations, have only one cat..Version: 1.3.3
✓ App switchI have a v3 and was frustrated that I couldn’t retrieve my forgotten password until I investigated on my own and found out that there is a new app completely. I am an app developer and it wouldn’t take much for you to put up a banner on the old app that said it was outdated or to put out an update that switched it to the new version. I spent way too much of my time trying to make this work. Edit: weird because neither my wife nor I saw any of the messaging. Maybe your UX team could have spent a bit more time making it more visual or obvious? Thanks for the response though. What would have been better is if the app updated to the new version instead of becoming a different app. Also maybe the old app could have brought up a message that a new app was needed instead of acting like it still works but then the API just are broken. Also, I got a new phone recently and it still downloaded the old app from the App Store. Normally, apps that are pulled show a message saying they are gone. That is also weird..Version: 1.3.4
✓ No supportNo support….”Agent Offline”…..Version: 1.2.2
✓ Developers have too much time on their handsIf it’s not broke, don’t fix it. Give the developer something else to work on. Every time they mess with the user interface, some thing breaks. Now that they have changed the reset gauge button again, it doesn’t work. Leave it alone. Please make the reset gauge button work again on the app, leave it on the main front screen, and leave it the F along. Find something else to do. The user interface on the app doesn’t need to be changed every week just to make you feel good. Think about the user. Think about the user experience. every time you change some thing you break it. Get it right and then quit your job and go find something else to do. You obviously don’t know what you’re doing and don’t care about the user..Version: 1.3.9
✓ Just uglyCompared with the old app, this one is just ugly. Why release a new app that’s worse than the old one I just don’t get it..Version: 1.0.6
✓ Constant headache, not worth the money.Constant false alarms when you are around. Constant jams when you aren’t around. Constant lack of notification when it needs litter. Constant incorrect full drawer alert. Constant incorrect weight measurements. Not worth the money or effort.Version: 1.3.9
✓ Too raw of a release, needs a lot of polishFirst time buyer of the Litter robot. This review is mainly on the registration process. 1. BLE Connection : Bluetooth connect does not work on mine. Keep showing error. The series number shown on the bluetooth connection settings and series number on my LR mismatch. Could be a problem only on re-conditioned unit? 2. Wifi connection: The instruction is slightly confusing after you connect to the LR wi-fi manually. You see a second time Wi-fi selection, which you’re suppose to select your own Wi-fi. Why can’t the app auto opens up the wi-fi selection and ask you to select LR ? then open up selection again and ask to select house Wi-fi? I was confused as I was trying to find LR wi-fi on the list. 3. The registered LR did not show on the main page immediately after “registration Success”. It took so long that I tried 3+ times to redo the process and started furiously writing this review. Then I reopen the app to look for bug report, one unit finally shows up on the main page, with the wrong name. (probably pick the name I used in the last few tries). Or because of #4 issue, I didn’t even remember how many names I have used. 4. “Back” button returns you all the way to the start. It’s just a lazy implementation I feel like. I don't want to scan and type name again just because some error happens in one step. Bottom line, Registration somewhat works. But the user experience is very bad..Version: 1.0.6
✓ Still a few usability issuesIt would be good if the sign in page made use of the built in password managers on iOS. At the moment selecting the password sign-in field suggests the login for the app, but this doesn’t happen with the email field, nor does the email field get populated. Would be great if it also narrowed down the selection to the litter robot login too..Version: 1.3.5
✓ Litter robot 4My litter robot often gets stuck as it’s cleaning and while I’m at work. I come home the litter is in the compartment and it’s red waiting for me to click reset which is not convenient because there’s no litter for them to use and I just got it in January 2023. Would be nice if I could be warned it’s jammed to get someone to go reset it while I’m at work . Also the weight for my cats is way off.Version: 1.3.7
✓ Removed Features From Original AppWhen an error occurred with the litter robot, the original app allowed me to click the error and see what type of error it was. Kind of helpful to know if the error is simply that one of our cats re-entered the litter box during countdown (I can ignore) or if something else has occurred and I should go check it out (like the time it was tripped halfway through a clean cycle, paused itself mid-spin with the robot open to the waste drawer, and had to be reset). It’s also annoying that when I go into “Notifications” the App now defaults to the feeder robot as the first screen I see. The old App did not have anything about the feeder robot. Probably because we don’t have one. So, I just find it an odd inconvenience that a device I do not own is now my default page when I open that section. Minor, but seems like another area they could have left alone..Version: 1.0.7
✓ Cat Sensor Timing NotificationI previously used the Litter-Robot Connect app. I downloaded the AutoPets Connect app when I received the notification that the original app wasn’t going to be supported in the future. I am tech savvy and it was definitely difficult to get the Robot set up to use with the new app. I finally got it working. My real reason for the review is that it would be really nice if you would add a cat sensor timing notification. I have 2 cats and initially only one of them used the Litter-Robot. Now it seems like our other cat might be occasionally using the Litter-Robot but by the time I get the Clean Cycle complete notification it is too late to check to see which cat came from the room..Version: 1.0.8
🙂 Whisker Positive Reviews
Whisker works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Whisker.
⛔ Whisker Problems
