1.8
1.84474 star

Total 48 Negative Reviews

OurPhoto - keep our memories App Complaints & User Negative Comments 2024

OurPhoto - keep our memories app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using OurPhoto - keep our memories? Can you share your negative thoughts about ourphoto - keep our memories?

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OurPhoto - keep our memories for Negative User Reviews

Awful softwareTried assisting my in-laws setting this up over the phone. Impossible to get done because the app is so bad. I told my wife not to buy this frame because of the software. This is absolute CRAP software. Not intuitive, not user friendly, broken English on the page here and the website is worse. Do not expect to get support, clicking the support link here in the App Store takes you to the web site where there is a picture of the word Support. No link to get you support. There is no documentation on whether or not the app will work with HEIC picture files from the iPhone. Most of the files I have sent to my parents’ frame show as broken links. Junk. Junk. Junk. I would use worse words if the censors would allow it..Version: 1.3.1

Better frames/apps out thereFrame quality is okay, though I wish it allowed for a little more control via touch screen, like cropping or brightness. The app is basically useless after setup. Most of my photos are saved to Google Photos, so I uploaded via email (less than 20MB per email). I really wish the photos would show up on the app for cropping like on the Aura frame. It is ridiculous that you can’t even see, never mind edit, the photos in the app. Now I have to go through, download photos from cloud storage, edit them to the right aspect ratio (which is also very odd on the display, it’s super narrow) and re-upload to the frame. This frame was a company gift, if I was choosing myself I would have gone with Aura as the app is much more intuitive and stream-lined..Version: 1.5.9

Nice display but yes, the app is crapThe frame I got was simple and the pictures display nicely but the user interface is misleading. The procedure to sync photos to the frame is not clear (just kept hitting things till I got it right). Once you upload photos to the frame, there is no way to see which photos your frame has stored.I uploaded 9 photos (the stated limit) and one of them was not cropped properly so wanted to replace that one. In the App, it looked like I had to reupload all 9 photos again so I did and then the frame had 18 photos so I had to delete the photos I didn’t want from the frame 1 by 1. Also the user interface on the frame itself is not intuitive either, but I’ll save that for a different review tho. I would avoid using this app if possible..Version: 1.4.1

Ok...My sister and I can get photos to the frame from two different states. The caption adding feature was not intuitive but once we did, it doesn’t show on the frame, only in the sent messages list. I cannot see the photos the are loaded on the frame. It is a nice size and the photos look good... at least when my sister showed me via video chat..Version: 1.1.97

Doesn’t workAs previous reviewer said, the app has virtually no instructions and seems to work or not at random. After doing everything twice and it still not working I’m wondering how can I review my photos but can’t find any instructions or manage to figure out a way to do this. An old upload worked but nothing new. Very frustrating and time wasting..Version: 1.5.6

Nice Frame - Bad AppThe frame looks nice and works well but the app has a lot to be desired. You can only upload a max of 9 photos at a time. It doesn’t stay signed in so you go to upload photos and then it makes you sign in and start the process over again. The app only allows you to upload photos, it would be nice if the app allowed you to manage the photos on the frame such as see and delete photos..Version: 1.3.1

App BrokenThe App is broken as I cannot login. Getting “unknown error” messages on different devices and cannot manage my frame anymore rendering it useless. Multiple accounts impacted and the support page is down. Seems like the App Developer dropped support all-together as even the support website is down..Version: 1.5.9

Cannot add photosI have been trying to add photos to frame the photos are sitting in messages & will not send Can anyone assist.Version: 1.5.6

Love the frame not the appThis frame is great - good quality pictures and looks like a frame, not a computer. But the app only allows you to upload 9 pictures at a time. It doesn’t let you know what pictures you already uploaded. And each time you want to upload, you have to start over. It’s really frustrating as I wanted to use this to display all these pictures I have on my phone but it’ll take me years to get them on there at this rate. I wish there was another way to upload more photos at a time or something..Version: 1.2.0

Frame is great app is notThe frame is great! Though wish the developers would make it so you can see what images and videos are on the frame from the app. You can currently upload images from the app but you can’t delete them. So would be nice if you could also delete media from the app. Would be nice if you could also set up playlists and be able to update software from the app. Got the frame for my Grandma who does not know her way around electronics and would be amazing if I had more control via the app from afar. The NixPlay frame app seems to have more of these features..Version: 1.5.6

Can’t even sign up for an accountMother-in-Law received the Dhwazz photo frame as a gift and I have been trying to get it set up via this app. It appears the server the app uses is no longer functional (get unknown errors when trying to sign up for an account), and the developer website link in the App Store page is also broken. Seems like we will have to manually connect to the frame to add photos, but with family around the world it would have been nice to send photos to the frame, which is why it was purchased for her. What a shame..Version: 1.4.1

FreezingI don’t know what’s happened to this app. It’s no longer working. I try to send a photo and the whole app freezes while it’s trying to send. I can’t figure out how to troubleshoot since the developer website and the app support don’t load at all. I’m so disappointed since it was such a great way to connect with grandparents. :(.Version: 1.5.9

UselessJust doesn’t work. No helpline, support link doesn’t work. Now I have a useless heap of hardware. Very, very poor..Version: 1.3.1

Is this a scam?No photos uploaded to the frame despite the app claiming the messages were sent No photos that were emailed to the frame directly to be displayed are on display No response from customer service to our email requesting support Developer website is static - no links lead to another page - not “support”, not “explore this product” nothing. Will be returning item and reporting manufacturer / seller if no progress soon.Version: 1.2.0

Recent update broke uploadsBefore the most recent update I could upload full resolution photos to the frame. Now it only shows a white block on full resolution. I can upload low res but that is not preferred as the images are subpar in quality. Until this update is fixed then I can only give this app and product a one star rating based on price..Version: 1.3.1

Interface is clumsy and updates makes it unusableThe interface is clumsy and not easy to use. Once I finally did get it work, it was okay for a while. I updated my iOS to 16.1 a few days ago. Maybe that’s why it stopped working. Developers should let people know a fix is coming!.Version: 1.5.9

App needs updatingWe like the frame, quality and storage. We don’t like the fact that you can’t delete with in the app or that you can’t see what others have sent to the frame like the Aura app. This seems like an easy update for the developers to do..Version: 1.4.1

Stopped workingI have a frame at my mother’s house and my sisters and I were using the app to send pictures to the frame but then just the other day my Mom’s frame disappeared from the bound devices and when you go to devices you just get a message saying “Unknown Error” and if you try to log out of the app it acts like it is logging you out but leaves you logged in. I went to the company’s website and it no longer exists..Version: 1.4.1

AwfulAn awful app. An awful product. Would not recommend - the app is very long winded & not user friendly at all - only uploads 9 pictures at a time - do not buy Dragon Touch products.Version: 1.3.1

Does not work at allI was able to send pics over a year ago. Have not been able to send anything since then. The app says it’s been delivered but nothing shows up. My frame is connected to the internet and my device is bound but it’s useless NOTHING WORKS! Emails all get sent back to me. No one has helped me when I have reached out. Horrible.Version: 1.5.9

Works….sometimesMy photos were going through last week, using the app, but now all of a sudden, my photos aren’t showing up that I sent to the picture frame?? Not sure where to contact customer service?.Version: 1.4.1

Only good for sendingIt constantly logs me out and doesn’t allow login and password to be saved, making me look it up each time. Also there is no way to organize or delete photos/videos that have already been sent. For the price you pay for the frame, you should get an app that does so much more and doesn’t have bugs..Version: 1.3.1

Terrible appIn a word, a terrible app. I downloaded this specifically to work with a Dragon frame. The app is poorly designed and really not thought out with the user in mind. I am surprised Apple would let this in. The app doesn’t allow me to upload more than three photos (three!) to the Dragon frame - basically useless..Version: 1.4.1

Great digital frames, but just an ok app.The app is just that. It’s ok. It’s pretty limited and certainly doesn’t match the quality of the digital frames it’s used with. It’s shame because it does detract from the experience, and surprising considering how expensive the frames are. Hopefully they improve over time..Version: 1.5.9

Bogus Reviews for a 3rd rate appInstructions with the photo frame are poorly written and vague. And they don't align with the current version of the app. Wondering if the manufacturer has shut down the automated setup verification routine and mail server that delivers photos to the device, because my new frame will not respond to the app in order to complete the setup. Almost all most recent reviews sound suspiciously similar and nonsensical..Version: 1.5.9

Pretty goodI had to help my elderly in laws ‘bind to this frame’ as it is not intuitive. Also, I can’t delete the pics I have already loaded into the frame, and it does not show which ones are already on there so we have lots of duplicates to delete. Also you can only add 9 pics at a time. Frame itself is nice, big, good picture..Version: 1.3.1

Can’t bind app or cloud to phot frameThe installation and setup process for new users is to power on their picture display device, join a 2.5 WiFi network, and install this app. During setup you provide an email address and they are SUPPOSED to send you a confirmation email that activates the device. I have been exploring for hours and have not received an enabling email and the picture frame will not “bind”. If it can’t bind no cloud service and the app does not work. I haven’t tried a thumb drive yet but honestly, what’s the point? The app and hardware do NOT WORK!!.Version: 1.4.1

Not accessible with screen readerLook up WCAG and make your app accessible. It’s the law! I will be filing a complaint with the government if I don’t hear from you. No joke. Forgetting a WiFi network is an important issue. My app doesn’t work unless it is on my home network and I can’t get on it if the neighbors WiFi isn’t ignored. Make your app accessible and functional!.Version: 1.4.1

Appalling AppThis app randomly performs functions or does not perform them. It is one of the most frustrating and user unfriendly apps I have ever had the misfortune to use. The instruction booklet is very vague on detailed procedures. Only buy this if you enjoy going up blind alleys..Version: 1.4.1

Waste of time and moneyI gave a 1 star only because you can’t give a 0 one. This app is absolutely garbage totally useless.Version: 1.5.9

High Quality upload gone???Ability to upload high quality images from apple devices was taken away with newest update with zero reason or warning. Photos uploaded are compressed and are not a good quality. They did increase the upload limit from 9 to 50 which is nice but doesn’t help when you can’t upload high quality. Other than this VERY important detail, it can do the job it is suppose to do at a bad quality. Please fix this major issue..Version: 1.5.6

Like Nixplay better but still okayThe frame itself is nice and the pics look good if you click full resolution. The app is not as good. Only allows nine pics per upload, you have no control after that - can’t delete. Not good when you’ve sent the wrong pic and now it’s up to the frame owner to delete it (which can be hard for elderly to figure out). Many times I’ve gone to upload and only some of the nine actually show up (the thumbnail is blank so I have to delete it before hitting send or the frame will just show a blank pic). You can see what you sent in the messages part of the app but you can’t change any settings like time or when you want the frame to turn on or off. These are all controlled only on the frame. I do like that it has 16GB of storage per frame vs Nixplay’s 10 GB of storage shared between 5 frames. But Nixplay’s app is much more functional and user friendly..Version: 1.3.1

Completely unusable, as is the frame itselfI’m hoping that I’m still able to return this picture frame. After trying for 20 minutes to get photos uploaded to it, there is no way to get to do anything other than show the default. And I’m speaking as a software engineer, who has written Internet applications for the last 25 years. I can’t even begin to imagine what older folks are going through. Releasing something like this to the public should be criminal. I would avoid this thing at all costs..Version: 1.5.9

Good frame butVery poor app for ios hard to transfer picture crash.Version: 1.5.9

DisappointingInitially, we would have given 5 stars - purchased in June and love watching all of the photos on the frame. In November, the frame is still working but the app is not, so what is on the frame is what we get. I’ve reached out for help and received links to add photos, which was not my concern. I replied back with screenshots and have heard nothing..Version: 1.5.9

Dangerous do not useThis app and the devices supported by this app have a dangerous and likely intentional vulnerability. The device software includes a back door that allows someone access to your home network. This means your network and devices can be hacked and monitored by hackers. In addition, I traced the network traffic from this application and it is sending data to and from severs in China that are known to contain malware and are considered dangerous. Do not use this and please do not use the digital photo frame..Version: 1.5.9

Frustrating app!The frame is great however, this app has too many limitations. I don't understand the 9 maximum photo limitation. To add more to the fire, you aren't sure what's already been put on there. I added everything to my favorites section in my iPhone and went From there. Please update the app soon!.Version: 1.3.1

Need to be able to delete from appWhy can’t we delete from the app? This frame is a gift and I am most likely returning due to not being able to delete pics from the app nor can you go in and edit them. Bummer because the frame itself is nice..Version: 1.5.9

Ok needs workApp is not super user friendly. Frame suggested dedicated email would send directly to frame... have yet to find that capability. When sending to frame, would be helpful to have history available to know which photos have already been sent. Would also be helpful to know photos have been received..Version: 1.1.97

Overly Complicated.The issue I have with this app is the same as mentioned in a few reviews here. I wanted to test the process of uploading pictures from my IPhone to the frame, so I uploaded a couple pictures using the Media section of the App as explained in the user manual. Once I figured out this process, I went back to the “Media” section to upload more pictures from the phone, but all it does is take me back to the two pictures I tested with no way to add any more. I’ve tried everything! Is there a function in the settings which allows this or am I stuck with nothing but the first two pictures? This needs to be fixed!! If anyone knows this process, PLEASE post it in a review. So frustrated!!.Version: 1.3.1

Don’t waste your moneyThe frame works well provided one is able to get through the setup and actually upload pictures. We did manage to do that when we first got it but subsequent attempts to upload new pictures has been a dismal failure. The app will tell you that pictures have been successfully uploaded but they are nowhere to be seen. Tried on and off over the past year to get some new pictures of my grandchildren uploaded but, again, failure. Now I can’t even open the app as trying to replace a forgotten password has resulted in the same situation as uploading pictures. That is, it will tell you that a new password request has been successfully sent to my email but, like the missing pictures, it’s nowhere to be found. The frame is now pretty much useless to us as we are getting kinda tired of seeing the same few pictures over and over..Version: 1.5.6

Terrible AppThis app is difficult to use. Very frustrating trying to upload pics. The connected devices disappears preventing you from uploading pics after selecting them. I keep hitting refresh or closing & opening the app hoping the “connected device” shows up. You can only upload 9 pics at a time. Emailing the pictures to the device email doesn’t work either. Love the frame. Hate this stupid app..Version: 1.4.1

Buggy and Poorly DesignedBought the new Aqua 10. Very pretty…but super buggy! Have to turn my phone off every time I want to make a new selection of photos to add to my frame (maybe the app is just glitchy with iPhones?). After the first time, you can’t just go and add more pictures from your library the way you did initially. Very frustrating! Also, not easy to set up. Anyone wanting to email photos to the frame has to email the frame owner for consent and this is done by putting “bd” in the subject line in front of the frames obscure name (ex 6fh89g) which you are not able to change the name of after setting up your frame. If you have people in your family who you know are going to want to send you pictures, get them to bind to your frame by sending the above email right away. Otherwise they have to message you and ask you for the frame name, then email you that consent (you have to go into your frame and approve their request) and then your family can email you their photos (and hope the frame receives them…because sometimes it doesn’t!). So your family needs to say “hey I just sent you 5 photos, did you get them?” And you have to go into your frame (not even the app) and check. So much work! The app is also very limited. You can’t even delete photos on your frame through the app: You have to go directly through the frame! Why?!? Would not recommend the app or the product. Not user friendly. And aren’t most of the ppl using these frames of the older generation? I have had so many issues setting the frame up and getting it to receive photos I have emailed or tried to upload from the app directly. Sometimes they don’t arrive in the frame and I have to send them again. Not impressed. Dragontouch needs to do better!.Version: 1.4.1

Music??Just got this photo frame an although it seems to be nice didn’t have a problem with photos but curious it has an app for music on the frame but no where on this app can you load the music so how do you add music?.Version: 1.5.6

Doesn’t workCan’t log into account - it just says “unknown error”, meaning I cannot use my photo frame. Not happy..Version: 1.1.97

TerribleYou have to log back into the app every time you exit it, there is no Face ID option, doesn’t let you save a password, and sometimes after you take the time to select a bunch of pictures, it makes you log back in when you try to upload them, making you lose all the pictures you just took the time to find all those pictures..Version: 1.5.6

JunkMy wife bought two of these. Both 10 inch touchscreens. One for my father who is 93 so he obviously needs something that’s not too hard. While I was setting up the first one I tried to log on to my Wi-Fi with the password and the letter M would not work at all. I had my wife try it I tried it my kids tried it nothing. Unable to log into Wi-Fi. Not good. We wanted to get this in time for my father’s birthday but no such luck..Version: 1.4.1

Works okMy experience is overall ok. The display is good and lots of options for display settings. But as far as sending photos straight from my phone to the frame, not so good. Try to sign in and I get a error the password is incorrect. Reset the password and still a no go. My work around is to air drop to computer then add it to the card via the computer..Version: 1.5.6


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