- 93.4LEGITIMACY SCORE
- 93.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Epson Smart Panel App Complaints & User Negative Comments 2024
Epson Smart Panel app received 121 complaints, negative comments and reviews by users. Have you ever had a bad experience using Epson Smart Panel? Can you share your negative thoughts about epson smart panel?
Please wait! Epson Smart Panel Facebook comments loading...
Epson Smart Panel for Negative User Reviews
✓ Poor setup and connectivityThe setup for the printer is gruesome. I would not suggest buying this printer as it takes about an hour to get it connected to wifi. The quality of printing of far less of printers that cost $50. I’d really just like to get my money back honestly, but the problems with the printer are more realistic than me getting a dime back. Anyhow. I’ve had to reconnect the printer to the app and then to the wifi, yes separate connections. And I have roughly 5 more hours than I want invested, just to use the machine. I could give negative stars I would. But sadly they don’t allow less than one..Version: 4.4.1
✓ BrokenThe app won’t connect over WiFi. It will only connect through the WiFi direct setup. Start there and it’s a mediocre app with limited functionality. It requires a second app Epson creative print to actually get to a lot of the functionality Epson is marketing. There is no documentation around features like connect to Google classroom. I suspect all this is new and it’s a new product so documentation and support are lagging. But until those catch-up, I would recommend you avoid the huge time sink into trying to find some useful purpose for this app- because it just isn’t there..Version: 3.2.3
✓ Printer set upTook almost an hour to set it up. Started out OK. Connecting to the Wi-Fi was hard. First it couldn’t find my router. Then I tried to enter it manually. Did not work. Turned router off and on still could not find. Turned off printer. It started to find the router but would not let me enter the password. Took me at least 10 times to enter password. Everything it said to do would always shut me down. Finally I just pressed return and it worked. Not easy to understand the steps? I hope I don’t have to do it again….Version: 3.5.1
✓ Terrible app forces location dataAbysmal app that won’t let you use it without giving them your location. Laughable excuse for taking any kind of privacy into consideration. Iprint at least let’s you use it without data location being necessary..Version: 3.5.1
✓ Image sizeWhen scan of 4x6 image it is stored as 5x7 it seems so cannot print as 4x6…..weird.Version: 4.7.1
✓ Lots of stepsSet up wasn’t too bad. Having a hard time printing documents attached to emails that was seem less with my last hp printer. Now there a lot of flickering of my phone screen as Epson smart panel bounces from display screen to display screen on its way to the actual printer. Haven’t found copy sizing yet so I’ve wasted 5 pages trying to print one. Seems that the printer wants a picture or saved pdf to print rather than any document… then there’s the sizing issue. Maybe I will figure it out. Next I’m trying, still unsuccessfully to connect a Chromebook. Still working. It’s been a 45 minute ordeal so far..Version: 4.5.1
✓ Never buying Epson againI had an Epson previously so I bought the same again (or so I thought). Set up was not as straightforward as I expected, I was called away during the download of the app and when I came back I had to start again but even though the message said it had not been downloaded, when I went to download it again, it said it was already there. After much frustration and deleting and reinstalling I tried to print something using ‘print’ in a document I had just typed up and nothing happened. Apparently you have to close your document and open the app (why?), but the document I had just created was not visible in the app, I ended up saving the same document 4 times and it still didn’t show up in the app. I had to wait until the next day before I could find it. Then, to add insult to injury, I couldn’t work on anything else while printing. Nor could I walk away from the iPad and go do something else because if the iPad hibernated the printing would stop. Now, that might not be a problem if you’re printing text only but recently I had to print a crochet pattern which included photos and the 8 pages took 40 minutes! I’d rather watch paint dry! NEVER AGAIN! As soon as I run out of ink again the whole lot goes in the bin..Version: 4.4.0
✓ Always an issue to sort before ability to printCan’t print straight from email, issues trying to connect to it, flashing lights wanting ? Who knows what. Not the best Epsom I’ve had!.Version: 4.6.3
✓ JunkI’m done with Epson, their garbage app and their CCP privacy policies..Version: 4.7.1
✓ Constantly disconnects, then nowhere to be found!When we first got this printer, we liked it; despite it having no touch screen, it seemed to work okay. And we were lured in by the economical ink use. However, it seems like every time we want to print, it has disconnected, and it cannot be found! 😡 Then we have to start setup all over again, and over again, and over again, and over again, ad infinitum! 😡. Do you know what it’s like to try entering a complex wifi password on their tiny “keyboard” with no touch screen? A very time consuming process that would be bad enough if we only had to do it once, but absolute torture to have to do it every other day! Grrrr! 😡Today I tried numerous times to re-connect this thing, but it failed every single time, both with wifi, and with the Ethernet connection, nothing worked! 😡. I’m getting pretty disgusted with this terrible printer, and pretty fed up! It’s still not connected, and it’s dead in the water, a pretty useless paperweight, as far as I can see right now! EPSON, why can’t you make a printer that actually consistently works, and stays connected to a network??? And don’t be blaming the network either, we have a very fast and very capable high speed network with a 1GB fiber connection, with most devices including this printer, connected through hard wired CAT8 Ethernet cables, except for our mobile devices. Epson, Let’s get your printer to consistently work for a change!.Version: 4.4.1
✓ Almost uselessStarted out using the app to set up new eco tank printer, connecting to app via Bluetooth from perfectly functioning iphone. All was going well and the app felt quite supportive until it simply disconnected during initialisation of ink despite being right next to printer. Couldn’t then find the printer again. I completed the rest of the set up without using the (non) smart app which was relatively unproblematic. Don’t bother with the app, just follow the printed instructions and the (minuscule) display screen on the printer. Has to be said the paper instructions are not very comprehensive either! Considering how many of these printers Epson must have sold its user support could be a lot better. The app would be a nifty idea if it worked!.Version: 3.5.1
✓ Wrong purchaseThis printer has a mind of it’s own, several moods rather than modes and rarely will simply print what is required and requested first time of pressing the print button. I should have stuck to the previous reliable make and not been suckered in by a shelf edge price ticket. Perhaps it’s because I use Apple products - don’t think so. Perhaps it’s because I’m not tech savvy - 30+ years using IT so I don’t think so. C’mon Epson! I know you can do better than this. I’ve had good Epson printers before this one!.Version: 4.7.1
✓ Terrible quality in printingMultiple vertical lines very poor quality printing.Version: 4.7.1
✓ Very slowVery slow.Version: 4.6.2
✓ Not Enjoying This AppI think I might be at a 1 for 10 success rate when trying to print with this app. Only attempt to use it when I can’t get my Epson printing to work with other methods..Version: 4.7.1
✓ Recto versoDifficile de faire une impression recto verso des PDF.Version: 4.7.1
✓ Not greatIt only lets you print one thing at a time and it’s extremely slow when printing, also it won’t let you print any documents from pages on an iPad which is what I need it for. I have to change the format of each file them print them one by one so it’s a lot of effort when it should simply let you print from pages instead it says the document type isn’t supported!!!.Version: 2.1.0
✓ Unintutive DesignAutomatically changes format of document, without an ability to reformat it. Incredibly unintuitive tedious design, and on the addition, prints with a wasteful black line across the page as a “cut off”, utterly senseless incompetent design. Somehow, the printing is messy, cut off, and cannot maintain the proper borders/parameters, and prints sloppily in comparison to other options. The automatico reformatting is the most equally mind boggling, and mentally defecating experience, possible. Who would ever design this app? I also fail to see why Epson printer would have two apps, two—separate entire apps, with the same design, same issues, and same objective/usage. Why?.Version: 4.7.1
✓ Once it’s setup it seems goodHowever many times I tried I couldn’t set up the printer with this app. Once the setup process had completed it always ended saying that it couldn’t establish a connection with the phone. In the end I did it connecting my laptop with usb and now all my devices will connect. Now it’s working it seems a good app. I would have given more stars if I hadn’t wasted so much time trying to use the app to set up my printer.Version: 4.4.0
✓ Why printers without iPrint?Yep still frrustrated. Such an expensive line to buy and not be able to use. So many issues with lines and poor printing. Can’t print form iPad, which I use constantly. Today I can’t get to grayed out docs to print. This should be made easier, like the other models. I had to replace an Et 2720 that clogged because apparently that’s common to them. I bought an et1810. Why would you even make printers that need an app and not just use iPrint. It was not even something I thought I needed to check out. I don’t understand why it has to take me an hour+ to install and work this out. It should be plug and go. Why a complicated interface???!!!.Version: 4.6.3
✓ Starts OK but then …It set up the printer so far, but WiFi had be be connected manually on control panel. I can print documents from my iMac and from AirPrint on iPhone. The Smart Panel App is just a mess. Can’t find the printer or connect to it from this app. Asks me to set up WiFi when I’ve already set it up manually, so stuck in a loop. Most of this app is therefore useless, so I won’t be using it for printing. It also gave instruction for downloading software from an epson site, but that didn’t work either..Version: 4.6.2
✓ Not an air printer!!!You have to print everything through the app. Instead of printing in a couple seconds, you have to run the print through the app with loading times and all these extra steps. Using this printer makes me want to shoot myself in the head. I can’t believe anyone would make a non air printer for home use..Version: 4.5.1
✓ Cryptic, not user-friendly - buying it was a mistakeI bought an Epson printer after years of HP - the salesperson convinced me it was superior to HP, mainly because of how the ink is refilled. However, I find it is FAR more difficult to use - it is not the least bit user friendly. I haven’t recently had to puzzle out how to refill the ink - I did it a while back and it seemed doable but I’m not confident about next time. HOWEVER, everything else about it needs to be puzzled out each time I want to print something out. Also, there is a ridiculously long wait period for it to be ready to print after I turn it on so when I try to print and get an error message of “printer not ready” or “not detected” I don’t know if it isn’t being detected for some reason - such as not being connected - or just hasn’t taken its 15-minute warm-up time. I feel buying it was a mistake but since it’s new I’m stuck with it - I won’t make this mistake next time..Version: 4.4.0
✓ Marvellous - unless you want to print a photo in landscape modeI have found Epson Smart Panel to be very good for printing on my WF-2840 from my iPhone, until today, when I’ve just wasted half an hour trying to print a photo in landscape mode. The help page gives no help on this subject at all (or if it does I can’t find it. Searching for a solution on the web comes up with a reference to the “Print layout tab”, but there isn’t one..Version: 4.4.1
✓ Did not work for meApple iPhone 11- ET-2810. Found the printer on the app but just wouldn’t connect to phone no matter how many times i reset, so no printing for me 😒.Version: 4.6.1
✓ Clunky app that fails to complete setupKept losing Bluetooth connectivity from an iPhone no more than 2 feet away. Useful guide to load the ink tanks from the applied bottles, but after completing ink initialisation at 2nd attempt (takes about 10 minutes), it directed me to a couple of website links (regarding adding paper etc) and then went back to the ink initialisation prompt. Nothing at all showed on the printer panel itself to indicate status/progress etc. Abandoned using the app..Version: 4.4.1
✓ Epson Won’t Work With Apple ProductsI’m on my second Epson printer, currently an ET-3850. I’ve been through the Epson Smart Panel settings many, many times. It hasn’t helped. If I do some combination of restarting the printer, restarting my computer, reselecting the printer through settings, etc, it will eventually print— maybe. If it does, I can then print various documents. However, if I don’t print for a while, such as overnight, it won’t print again. I then have to go through all this again. It consistently does this with my Mac desktop, my new IPad, my wife’s iPad, my iPhone and my wife’s iPhone. This seems to be a common problem with Epson printers and Apple products. Epson should make it very clear in their advertising their printers have major issues when you’re using Apple products. This is simply ridiculous and unacceptable!.Version: 4.4.1
✓ Not greatThis is not a user friendly printer and app. Sometimes it will print from my pad or phone and sometimes it will not. I guess it depends on the mood it’s in. I should be able to select the icon go to print and it should print period! FIX IT! It loses the Wi-Fi connection very frequently, and no it’s not because the router is too far away. They are about two feet apart. Sometimes you have to save the document to a folder the app recognizes, which aren’t many, then go through the app, find the folder, open the document, then there’s about a 75% chance it will print. One more thing, this thing drinks ink like water and like all printers, it is expensive. The one good thing is the print quality is good but no better than the HP that it replaced. BTW, the HP worked great for years until it didn’t. It took months for the ink cartridges to empty, and it would accept aftermarket ink so I could save a few dollars. Just goes to show that sometimes what looks like a deal is not..Version: 4.7.1
✓ No individual page selection for printingIt’s good but you can not individually select certain pages for print all at once. Otherwise you have to print one page at a time! What a waste of time, please fix this.Version: 4.7.1
✓ Newest update has caused a hiccupThis newest update now disconnects my wifi connection. I have to log back in every time I want to print via wifi. This makes printing challenging if I stop printing for say 30min and it goes into sleep mode. Please fix this.Version: 4.7.1
✓ I DO NOT recomend this app!!Usually my reviews are always positive, but it is not the case with this one!! I am really frustrated with the way they make it!! If there is a way the Epson people could change this, it would be easier… well, ok, this app looks so cool, and when I downloaded it I thought I would NEVER regret. But oh boy, how wrong was I!! It has all these cool features that you can never get if you do it on your own without using it. So yeah, that is cool, but I even didn’t get to USE IT. The thing is, is that it tells you to find your printer (of course) but when you try to put in your Epson printer, it cannot find it!! Though I have it on, and when I want to print directly from the web or from photos, it works perfectly!! But when I try it on THIS APP, it doesn’t work! All the things that we have tried to do, it doesn’t work! So if that can PLEASE be changed, this app would be PERFECT.Version: 3.2.3
✓ Don’t waste your timeBought so we could print from our phones but once setup it does not save your password anywhere so you can retrieve to set up again if required you have to jump through hoops for over an hour to setup. What a waste of my time will never buy another Epson product again.Version: 4.3.0
✓ HorribleHorrible and difficult.Version: 4.7.1
✓ Great print quality- poor functionalityWe bought this printer after having a cannon for years and wanting better value for money. It certainly is good when it coming to quality’s of prints and use of ink but you have to babysit it while printing fro your phone… has poor range of wifi. So you can’t just press print and go about your life.Version: 4.1.0
✓ LongerI don’t like this because now it takes much longer before I get to printing stage. Before I could open whatever needed to print and just press print and it printed. Way better and much quicker. We live in an age of busyness and Epson has decided to do things the long way. Not very smart..Version: 4.7.1
✓ Really frustratingGetting a print should be so easy and our previous Epson was, but the ET-2810 has us tearing our hair out..Version: 4.6.2
✓ Epson 2826My biggest problem so far is extracting the promised £20 cash back from Epson. The guy in Curry’s who sold me the printer looked a bit sheepish when explaining how to start the cash back claim, and now I know why. For starters the email address on the Curry’s receipt turned out to be wrong. Then it is nearly impossible to find the claim form. When you’ve achieved that you find the form won’t accept your bank details. And that’s as far as I’ve got. So no £20 coming my way. Why doesn’t Epson just take the money off the product in the first place? Let’s hope this bad start with Epson is not an indicator of continued poor service, otherwise I shall be going back to Canon. WilliamHEpsonsucker.Version: 3.2.0
✓ Set up NightmareIt took a very long time to set this up. It’s cheap and you can see why..Version: 4.4.1
✓ Not responsiveApp seems faulty.Version: 4.5.1
✓ Scan files have blue tintThe app is really good however the scanning function needs improvement. I am using Epson XP-5205 and when I scan any file. It has a blue tint however the same doesn’t happen when I use other third party apps to scan files. Also the writing for double sided scan shows up shadows of the reverse page. So useless… needs fixing asap so inconvenient for me right now..Version: 4.5.0
✓ Retro (not in a good way)I get Windows 2000 vibes from this app. It does most things eventually, but always with a turn of the century aesthetic. Unfortunately the printer I bought doesn’t support AirPrint so we have to use this to print from iPhones..Version: 4.6.3
✓ Printers are stuck in their waysThe software is ugly, complicated, old, limited in functionality and it seems that overall it has been designed and built by the characters in Office Space. It is a pain to use but it can also be, depending on your mood, nostalgic. It truly makes you feel like it’s 1995. Nothing has changed… or maybe not! They now have a faux 3D carrousel that is blowing the minds of consumers! Woah!! Jokes aside. It’s a shame. Epson, fire everyone and buy a startup to build your software. Now..Version: 3.2.3
✓ Epson xp4200Could not get my epson xp4200 to print called customer service for help. First gal couldn’t help said she would send me to customer tech support. Chris told me he couldn’t help and would send a request that someone would call me in 24 hours. I do want to wait 24 hours to set up my printer. After telling him that was acceptable and asked, why if he was tech support he couldn’t help. Then he tried to help and couldn’t help me download my printer to the computer. Now he is sending me instructions through my email. Too much hassle for help. If I can’t get the printer to work with my phone and computer I will pack it up and take it back. Disappointed with customer service..Version: 4.4.0
✓ Très peu utile!J’aurais bien aimé pouvoir mettre plusieurs images sur une seule feuille…Trop "basic" pour un programme fourni avec l’imprimante… Il ne fait rien de plus que tout ce qui vient avec une tablette, un téléphone ou ordinateur..Version: 4.7.1
✓ Privacy overreach - you don’t need locationThere is no need for location tracking for a printing app. It is an unnecessary intrusion..Version: 4.7.1
✓ Enable the “ok” button so I can submit the WiFi passwordCannot submit password via smart panel app because the “ok” button is Greyed out and not enabled. Frustrating and not smart at all! Could only connect the printer via the touch display on printer and was able to print from networked desktop, laptop and phones so hopefully the printer is better than the app. The app however sees the printer but won’t connect so basically the app is a brick and useless to me. Don’t know if you should fix the app because not sure what I’m missing out on because it won’t function. Oh well, what a colossal waste of time trying to get the app to work..Version: 3.2.4
✓ Doesn’t Automatically Choose Paper SizeWhile I love that you don’t waste cartridges, this printer is very frustrating because it doesn’t automatically select the paper size like our Canon printer did. It is very difficult to print pictures from you phone because you have to manually select the paper size in the printed, even if you’ve inserted photo paper. So, you have to put the settings in twice. Given how difficult this printer is to use to print photos and other files, I would definitely NOT purchase again. Our old Canon printer was much easier..Version: 4.4.1
✓ Stick With the Manual Install ProcessI downloaded this app to install and configure my new ET-3850 and it worked … up to a point. The first attempt put at charging the ink went nowhere so I backed up a step and restarted it. Worked ok the 2nd time around. It didn’t do much else after that. I opted to go down the path in the “Start Here” instruction guide that DIDN’T use the app and everything appears to have installed fine. Of course it took me through the ink recharge again and I had to manually connect to my Wi-Fi because the auto setup didn’t work, but being an IT techie guy it wasn’t a big deal. I pity the folks who are not tech savvy in trying to do this. I see a few support calls in there future. So far the printer works great! I replaced an Epson Workforce printer that I’ve had for 15 years..Version: 4.4.0
✓ Where’s the AirPrint function?This printer does most things well but I was really disappointed to discover that despite it being a wi-fi printer it does not use AirPrint which is something that I have always been used to. It should have a warning on it to say that because once you have unwrapped it and filled it with ink it is too late!!.Version: 4.7.1
✓ Not user friendly for large printing projectsIf I’m printing a larger project, like homeschool curriculum, and I need to just print a page or two from the middle of the curriculum, I have to sit there and scroll hundreds of pages until I get to the right page, then find the corresponding printer page number to make sure I enter the correct page numbers to print. Then when you have to enter the page numbers in the settings, it won’t let me enter them manually, so I have to sit there and click hundreds of times until it gets to the correct numbers. REALLY annoying. If I could use another app I would, but this one is so far the only one that will print the curriculum correctly..Version: 4.4.1
✓ Need helpHello I am new to this app I tried to go to advanced settings and it take me to a website and show me this message “this connection is not private and this website may be impersonating” my ip adress…” to steal your personal or financial information Can you help me to get to the advanced settings Thank you.Version: 4.7.1
✓ RidiculousI actually hate that I have to use an app to scan with a printer..Version: 4.7.1
✓ ScreenImpossible to read..Version: 4.7.2
✓ Why are multi-page documents printing the first page at the bottom?My much older Epson printer was smart enough to print a multi-page document, last page first, so that the completed document was already in proper page order. My newer ET-2400 printer prints the first page first, next, the second, etc, then the document has to be sorted to rearrange the pages. It sounds like a First World Problem, but what I don’t understand is how the user friendliness of your printer deteriorates rather than improving over time. While I’m on the subject, I couldn’t believe the hoops I had to jump through to get this printer to work with a new Apple MacBook Pro. Even after installing Epson drivers in the MacBook Pro, the printer is still not recognized as an airPrinter when attempting to print via an Apple IOS devices. I can only print from an IOS device by using a convoluted multi-step process. Share->Print->Share->EpsonPrint My much older Epson printer had no such issues. Why are you making your product harder to use? It is far from intuitive. I do not understand why printing to this printer in particular is so convoluted..Version: 4.7.1
✓ Why print ONLY one side of a page?The cheaper printer that I had before this one would regularly print both sides of a page on the opposite sides of the paper. This one doesn’t!!!.Version: 4.7.1
✓ Interface with printer poorHaving set up the intended print on the App, then had to repeat process on actual printer and even then there were problems, like printer and App stating that the paper size was wrong although it was not. Also, neither specified whether paper should be fed into printer as portrait or landscape.Version: 4.6.3
✓ 4100 SeriesHappy with the applications but the printing process requirements of having all color cartridges to have ink even to print in black only sucks big time. I had rush black only prints to do and the printer would not allow me to do so..Version: 4.6.3
✓ Never loodsThe app takes an hour to load up one page not worth it.Version: 4.7.1
✓ HardHard to just prnt.Version: 4.3.0
✓ Prettier than old app, less usableThe older app is less colorful and doesn’t have as many cute features but it is significantly easier to use. New unable to locate printer while the old iPrint app can find it right away. Old iPrint app also has the ability to add the printer directly via IP address, which is a great option to have and save time for those who know how to do it. New app has no such function. New app also makes precise location sharing a requirement. This is absolutely not necessary to set up a wireless printer and a privacy concern for people like me. Going to stick with using the old app..Version: 3.0.1
✓ Was great, now is a brickWhen I first started using this app, it was great. Hooked up to my printer/scanner WF-2830 just fine, allowed me to update firmware, gave me ink status, etc. very UI friendly. Since the most recent firmware update on my printer and the update on iPhone, I have been unable to find, much less connect to my printer/scanner. Other printer apps are still able to find and print to it so I don’t know what’s going on. I’ve searched forums and even Epson’s site to no avail. I can’t recommend a bricked app to anyone until Epson figures out what happened and fixes it. To Epson: my printer and my Apple device have been tried on both regular WiFi and WiFi Direct connection and it still couldn’t see the printer to “set it up”..Version: 3.2.3
✓ Not bad but could be better.Bought an EcoTank ET-2850 today as my old Epson cartridge inkjet was getting tired and only really good for docs. Downloaded the app for the new printer. First impressions were good but after a couple of tweeks to photo on the app, the print was a lot different from the preview. Far too light, almost like a very faded washed out old colour photo. Got an error message on the printer about printer setting and app media settings not matching. I print a lot of pics (probably too many) so couldn’t understand it. Cancelled the “notifications” for the above error message and all good. Maybe the app needs a wee update. It’s like it won’t take the new settings such as paper size etc if last print was different. I’ve wasted several sheets of premium glossy sorting this. Basically it’s “first print wasted and second one works”. Pro’s…..when it’s works, the print is pretty much identical to the preview on my iPhone 13 Pro. Apart from that, very easy to use.Version: 4.2.0
✓ Connects once out of every 20 triesThe printer was easy to set up. Print quality is mediocre. The connection from devices to computer rarely works and I have to attempt to connect multiple times, every time I need to print something. It is an astonishing waste of my time and sanity. I use the printer for small business use, if you need to print anything more than once in a blue moon, buy something else..Version: 4.5.1
✓ Epson 2800Color is not as vibrant as my old Canon printer.Version: 4.7.1
✓ Warning exposing my data onlineThis app is limited, yet seems to get around pretty good inside my old files. When I tried to pursue a solution by going to its webpage link that I found within its app, it was a dead end. This is just a tiny little app inside of a multibillion dollar entity that has been around since 1948, providing convenient tricks with our own data, and distracting its collection tactics by pointing out the favors it’s doing to make our lives easier, that is until we find ourselves at the mercy of an app that should be back on level ground in the playing field as consequence for being deceptive to the innocent..Version: 4.5.1
✓ Epson-2400Won’t print directly from my phone unless I use the app. From the computer seems to work.Version: 4.6.3
✓ Selecting pageI just bought this last black friday so I don’t know if the ink is going stay for long. The printer doesn’t get connected through Airprint. It also doesn’t print MSword so I have to convert the MSword docx to PDF just to print them. Selecting a page to print is much of a hassle, it wouldve been easier if I can just type or scroll to the pages I want printed from a 600 page PDF file and not pressing the plus or minus just to get to the page I want printed. Imagine I just want to print the first page of a 600 page PDF file, I have to click the minus sign 599 times to get that first page printed..Version: 4.4.0
✓ ET-2810 connected printerOverall reasonably happy with app However there is no way of changing the size of what is printed using this app on an iPad Pro Thus it prints out in the default size of fit to page which is useless for plans etc that need to be printed at actual size The printer can certainly do this if connected to a laptop so why is the option of printing at actual size not in this app.Version: 4.4.1
✓ It’s soooooo sloooowwww 🤯😩Can not understand why it is so slow and laborious. Just took a full 60 seconds to access my photos. Then another 15 seconds to open the album I selected. At every step of the way it pauses interminably. Nothing is quick and easy like my previous printer which operated without the app. Excruciating..Version: 3.4.0
✓ New printers should come with AirplaySuper disappointed a brought a new Epson printer only to discover everyone who uses it needs an additional app to print to it. Every application gives different results A4 in Procreate for example needs resizing to print A4 in the Epson App, didn’t have all this hassle with HP printer using Airplay..Version: 4.7.1
✓ Okay appBasic app, useful for initial setups. Next to zero tools for editing images for print such as resize to specific size. Also, the app MUST have the location turned on. Why? It doesn’t need to know where I am to print to a wireless printer that I’m connected to the same network in my own house..Version: 4.6.3
✓ Connection issuesI always seem to have “connection” issues when trying to print. Other then that print quality is really good.Version: 4.5.1
✓ Rubbish! App doesn’t sync with printerBought this printer specifically to print docs from a phone. The app can see the printer on setup and that it’s connected to a network but refuses to add the printer to use. Nothing is wrong with the network or Bluetooth settings. Have to send the printer back, as it’s unusable without this functionality. The App also has a terrible user experience, a big company like Epson should be able to afford UX designer. Feels very cheap with zero links to help or customer service..Version: 4.4.1
✓ Flawed Wi-Fi Setup on ET-2811Our actual Home Wi-Fi network was not shown among those the App could see so I chose to manually enter its name - unfortunately while it accepted the name it did not then prompt for its password to remember on the printer. Consequently it then failed to connect the printer to it although the app on the iPhone was connected. The app then suggested it connect to its own dedicated wi-fi network and did so. That however meant that it could not then see anything on our home network including files we might want to print. Furthermore when you then print a photo or document the content is not proportioned reasonably being truncated or just a narrow slice of the document or photo. Why can I not select the printer from Microsoft Word or Camera on my iPhone as I could with my old printer a Workforce 645 that worked brilliantly for years until it started to fail?.Version: 3.2.3
✓ RidiculousForcing users to go through your painful app and making them give full access to their photos etc in order to print is disgusting! When I bought the printer it said iOS compatible and my old Epson was easy to use with all my products! This is a real mistake to force this app on users! I am not going to buy Epson in the future and I am probably going to return this product and I was a loyal customer!! Your App isn’t even user friendly with iOS! Serious screwup forcing this app and forcing users to give you way more access than we should ever have to!!.Version: 4.7.1
✓ Have to use GPS to start why is that and doesn’t have all the paper sizesDoesn’t have all the paper size.Version: 4.7.1
✓ Very difficult to use!Couldn’t get an actual print from this Smart panel, despite long web chat and long phone call and email chain, could not get help on how to actually make it print…..deleted and reinstalled App, no difference…..when I finally used a “sideways” option and a print appeared it was noticeably poor quality compared with a print direct from the laptop, and neither was very good from a brand new Epson XP-4200….all disappointing after a lot of effort..Version: 4.4.0
✓ With I phoneTo much dicking around what happened to just push print.Version: 4.5.0
✓ Missing features but good otherwise.Went to print a pdf sewing pattern for my daughter this morning…. Wasted ages looking for a way to print actual size or at 100%. Doesn’t exist in the app or in settings from printing via app itself. I can understand maybe apple/iOS doesn’t make it possible to integrate on their print system but surely it’s something you can include on your own app. Meant I had to go find tablet, charge it, and print from windows which gave me access to the actual size option no problems at all but it cost me 30 min till realised print was wrong size and this app had no way to specify actual size or 100% Be great if you could include cos otherwise it’s a great app. Another small think tried to open pdf attached to email via this app and it said it was incompatible but if you save it and open via document in app it opens it fine. Maybe it could be sorted to app would recognise document in email so you can open to app directly :).Version: 3.4.0
✓ Can barely use this appLocation is asked for every single time I open the app to try and print and take forever to connect. Sometimes it’s not even worth trying to print because it’s so time consuming and frustrating just to get it to connect. The app doesn’t connect to the printer most of the time even though it’s connected to the same WiFi and other times takes up to 10min to connect. Then when you cancel a print job everything is frozen on canceling until I unplug the printer and plug it back in. The HP app works flawlessly and wish I would have kept my old print now. I just got this printer and considering taking it back just because of this stupid app. Horrible customer service, no updates, no explanations, no help, and just a terrible user experience. Please get this fixed or I’ll deftly never be buying an Epson printer again..Version: 4.6.3
✓ Worst Epson software everThis software needs a serious update asap. I did follow all the steps to initialise my printer which took me 3 hours. Software and printer failed to respond multiple times, needed to restart between steps and finally I cannot use print function on my IPhone same as with my old printer. I have to open this crap app to print something. I already hate my new printer. Thinking about to return the whole rubbish. Are you serious by the way? I want to report the issue to the developer and it navigating me a Japanese website?? All customers needed to speak Japanese to contact with you?.Version: 3.5.1
✓ Just OkayI returned an HP smart tank printer for this printer due to HP only uses its app to manage their printers. Changed internet provider and could not switch WiFi connection from old to new. Staples couldn’t figure it out either but I have to say the quality and quickness of printing is better with HP. This one is okay and that’s all I need. It’s slower for sure but at least you can change Wi-Fi on the settings on the printer itself. Had to restart it once because it wouldn’t print too. Never had that issue with HP. So basically if HP adds a touch screen to their printer I would go with HP. Hopefully Epson does some software updates that fix the slowness and quality..Version: 4.6.2
✓ SufficientSufficient for basic printing but I prefer other apps (which thankfully will work with my little Epsom printer) that have features I have otherwise taken for granted all my life. Like being able to set printing of pages in reverse order as the default so ai end up with a document with its pages in the right order. If by some chance this app does allow for this in it’s settings, I couldn’t find it!.Version: 4.5.0
✓ Poor OS support. It’s out dated.It only offers support up to OS14. I am running an Apple iPad mini 6 OS17..Version: 4.7.1
✓ Waste of timeThis app was not easy to set up and was very frustrating. I already had the Epson app and this was an additional requirement to use the other functions on my printer. What I thought would be a simple, easy to use printer was a waste of money. The printer is poor quality and is hit and miss when it comes to working via the online app..Version: 2.5.0
✓ Setup isn’t greatI found the setup to be very confusing and unnecessarily long when connecting to the wifi..Version: 4.6.2
✓ Cannot print anything white paper in, white paper outNot recommend.Version: 4.7.1
✓ Too many steps to print.Too complicated to print an email. Now have to save it as a file and then ask to print..Version: 4.5.0
✓ Uses a lot of ink!!!!I think it’s crazy if you print 20 color pages and your out of ink. Then I got more ink the next day, and printed more pages with just a tiny pic of the recipe, like a 1x1 photo, and everything else was black. That used another cartridge of two of my ink cartridges. So every time I print 10-20 pages I have to change a cartridge or more. I have already spent more in cartridges then I have for the printer and I just got less then a week ago. The print quality is great even thought I have it on normal for every day use..Version: 4.7.1
✓ Why is the scan function so slow?!Overall quite a good printer but the scanning function is so slow!!! Please fix. Everything was fine until I do the firmware update a few weeks ago..Version: 4.4.1
✓ Unnecessary app that should’ve been integrated into the iprintJust more steps to what should’ve been a simple setup, what a way to waste consumers time, having to go through the same t and c’s, same setup again as the iprint and have it ask to take your information and location on your phone before even connecting to the printer, over 2 hours of setup and the one page I bought this for remains unprinted... disappointing brand that I will avoid in the future..Version: 2.5.0
✓ Et2400I can’t print direct from the picture, I have to use the app.Version: 4.7.1
✓ Doesn’t always print what you asked!Because you can’t print from iPhone without the app… I use the share option to share the file to the app and print. When the app opens, it can fail to refresh! I’m often printing postage labels, from Royal Mail, Evri, Vinted etc. On many occasions, the app hasn’t refreshed and when I tap print, it hasn’t picked up the new file, often it’s the last thing I printed. O have to be so careful after attaching incorrect labels twice already..Version: 4.5.1
✓ Way to long to connectIt took a long time to connect the product to wifi but I’m also not tech savvy and once it all was connected all good👍 just wish it could have been simple..Version: 4.7.1
✓ A pain compared to my old CanonSwore years ago never to buy another Epsom printer. Was persuaded by the Eco Tank ink to try again. Regret it. My Canon MG3150 (sadly obsolete for software) was much easier for anyone in the family to AirPrint on, better quality (and double-sided) printing, and all round less faff. This Epsom requires the app, and even once hooked up to wifi can’t be used by anyone without their app (for data-gathering purposes of course…). It’s just all a bit high-maintenance, constant software updates and a pain. Just as annoying is that a £200 printer can’t do double-sided printing..Version: 4.7.1
✓ Seems a good little printer … butWiFi connectivity is extremely poor. One has to practically be sat on top of with tablet in hand before you can get it to work. The menu options (e.g., trying to get it to copy in Landscape seems impossible. Perhaps I am missing something (a brain?), but I don’t think so as I have used many printers of many makes (from 9pin ribbon to massive Laser types) over many years. I have never had such trouble before. In the end I had to resort to moving my ‘Mesh’ extender NEXT to the printer before it would print. This suggests that the WiFi chip/circuitry/receiver in the printer is seriously bad. AND you cannot scan double sided (I know it says so on the tin, and I still bought it any way as I have found Epson one of the better makes. I am having serious second thoughts about that now..Version: 4.5.1
✓ Epson hate AppleEpson seems to universally make their products difficult if not impossible to use with Apple products. While claiming that Epson printers are AirPrint compatible, I have yet to ever get an Epson printer to consistently work with AirPrint. I have returned 3 Epson printers and replaced them with Brother or Canon because those brands live up to their claims of being AirPrint compatible. The only reason I’m keeping the Epson printer I just bought is because it’s for my business which requires I use a PC for software reasons. But for my personal use I am exclusively Apple having am iPhone, 3 iPads, and a Mac, none of which can consistently connect to this printer via AirPrint. I managed somehow to get the stars to align and printed from one of my iPads twice but have not been able to get the iPad and printer connected since. However this stupid app, which I shouldn’t need since the printer is AirPrint compatible, can see the printer, no problem. That means that the printer is on the network and this iPad can see it but AirPrint isn’t working. There is little to no information about troubleshooting the AirPrint connection in the Epson documentation so I have to conclude that Epson is trying to force Apple users to use the Epson apps rather than AirPrint which is for the birds. I guess this printer will have to go back to the store too..Version: 4.5.0
✓ InkI very tied of you guys blocking my printer with the notice to upgrade. Just so you can control me, after I paid you for the printer that should be MINE! You want to tell me who’s and what ink to buy. I hate control and not letting Am-r-Rican out of debt. Church for your printer and leave us alone. We’re not a communist country. In fact, we’re not a country at all it’s a business.. Shame. Rise your price on the printer, leave choses what ever we want and if the heads get clogged with the cheeper ink then we’ll buy another printer. Every time I want to air print I got to get up and dismiss your “request for an update “ i don’t want your update! I want to stay in my wheelchair and print without have to get up where the printer is mounted and worry about falling because of you control. Ed Rodriguez.Version: 4.5.0
✓ Tolerable but not greatThe printer prints well. The controls to do anything besides print, such as scan - not very clear at all. For example: on the printer’s home screen is a option to scan. Unless I connect the printer to my computer with a cord, this option DOES NOT WORK. And, no it is not the wifi. I have a friend in IT who came over and walked me through the reinstall and he had no luck with it either. So the only way to scan is by using the app. Fine. Through much trial and error, and using my iPad or iPhone the scan feature can be utilized. I painstakingly added info to scan directly to my Google drive on setup, and yet that option does not appear anywhere. Nor can I see the original users added at the first and second install. The device also has its own email address, for remote printing - that option hasn’t worked either. Look, I am admittedly not the most tech-savvy person, but what is the point of bells and whistles if only those with tech training can get them to work?.Version: 4.3.0
✓ It’s okay for nowI had to run the setup 4 times before my iPad and the network and printer would talk to each other, I’m dreading setting the printing options on Dads iPad, that is a task for a fresh day took me an hour to set this up when it only took 10 minutes the first time around.Version: 4.6.3
✓ LocationNO NEED TO KNOW MY PRECISE LOCATION IT’S A PRINTER.Version: 4.7.1
✓ Can’t connect it at alllIt just can’t connected.Version: 4.7.1
✓ ET-2810Unlike others I had no problem connecting to the wifi but it has taken 2 hours to work out how to print from Pages on my iPad. I cannot select them on the app, they are greyed out. It took playing around to accidentally find out how to do it. Not self explanatory.Version: 4.5.1
✓ Printing photosOk, so I got this printer about a couple of months ago. I haven’t tried printing documents yet. I basically got it to print labels for my business, that part works well. I had a photo of my husband and my self I wanted to print out, just a 4x6. The printer kept telling me wrong paper size, I checked and rechecked and it was right for what I wanted. Printed photo and about 1/2 way through printing, the paper slides and I ended up with a “rainbow “ effect on the end of my photo. So I printed again and same thing happened. I gave a 2 star because money is money theses days and you should be able to print good quality photos but not with this. Would I buy again? Yes, only for printing labels . Buy anther printer for photos because this one isn’t worth the money..Version: 4.5.0
✓ NO REVERSE PRINTING???So, I’m printing 100 page scripts from my phone, and they’re coming out in the wrong order… which means I have to sit there, flipping the pages into the correct order. When I called Epson Support, the guy said that Feature is not available on the phone app and there is nothing I can do but print from my laptop. I print several scripts a day from my phone and don’t use a laptop. He was pretty rude to me, and would not put a Feature request through to the technical team for this so I came here to let you all know about it..Version: 4.7.1
✓ Too slow connecting my phone and other devicesIt takes ages to process the connection and print.Version: 4.7.1
✓ Update is terribleThe latest app is awful - every time I go to print from my phone it either opens the last document I printed or a random document. And then even if I’ve just printed something, half the time the app still has to rediscover the printer. Worked well before, now it’s broken..Version: 4.6.3
✓ No AirPrintI have used cheap Canon Pixma printers and have no problem directly printing from iPhone using AirPrint. Now I buy Epson printer and (unless I do something wrong) cannot print document directly with AirPrint. You have to use Epsom printer App which first means saving file in iPhone to correct location. Epsom will not detect files saved in your Books folder, the document has to be saved first in your Files folder. If anyone knows how to directly AirPrint from iPhone to Epsom XP-2155 it would be appreciated.Version: 3.2.3
✓ Can’t print from my macbook airI find using my ipad to print an extra and tedious step. To print an email I would have to take a screenshot and then put this shot in my photos library in order to print. A real pain in the neck. Preferred my hp envy by far.Version: 4.7.1
✓ Failed to find printer via iPhoneI’ve got a new L3150. The old Epson iPrint app works fine on both connecting through iPhone and my Windows laptop, but the UI is old, and no optimization when iPhone is set on large text display. I was looking forward to this SmartPanel app (which seems to be Epson’s newer and well refined update), but it just can not find my printer at all. I have tried: (a) resetting router following instructions many times (b) allow location track, BT, all “on”, same WiFi network (c) tested on both “wireless” and “WiFi Direct” mode. All failed to connect the printer to my iPhone. Also tested on all iPhones from other family members, still not working..Version: 2.6.0
✓ UselessI had to dispense with my last Epson printer. It was in excellent working order but the cost of ink replacement greatly exceeded the cost of a new printer. Foolishly I stuck with Epson and bought an ET-2850 with ink tanks. This worked well until Apple brought out their latest operating system. Now I had no driver to run my printer. An online session with the next to useless chat team revealed that there are currently no plans to produce one for my printer. “Do I have to buy a new printer then?” I asked. “Of course not,” was the reply, “ just use your phone for printing!” I tried using my phone this morning but Epson seem to have messed around with that set-up so I am now totally unable to print. If only there was an intelligent human being to talk to..Version: 4.6.2
✓ Doesn’t work with AirPrintIt’s good, it does the job of printing, but it would be better if it worked with AirPrint on iPhones- instead you have to download and use their app when using AirPrint is just so much more simple and easy to use. I understand Epsom using their app for their printer, and if you can cope with/like their app then I’m sure you’d love this printer, however I’m more inclined to using AirPrint. I’m still keeping and using the printer and the app, but it could be better with AirPrint functionality.Version: 4.2.0
✓ Printing Microsoft docs from Apple productsMy Et-2800 Epson printer prints images and pdf documents well, BUT printing Microsoft documents has been frustrating. Google search showed this has been a problem with Epson printers for years. The error message I received when first trying to print a docx document was that format not recognized, convert to PDF format. Ridiculous. I have now gotten a docx file to print, but I tried several solutions including download new version of Printing app from Epson after a hardware update. Note: I use Apple products, iPhone, iPad, and MacBook..Version: 4.7.1
✓ Refuses to workSo I’ve had my printer for a couple of months. Works great during the first few months, had regular ink replacements and no paper jams. However lately, it just refuses to work. It won’t print or scan anything. When I try to resolve the issue all I get is “Printer Error”. The help manual is unhelpful too. They’re just basic tasks that don’t really help to resolve the issue. Examples of these tasks are: reconnect your printer or check your connection by printing . Quite unhelpful when the printer refuses to cooperate..Version: 4.5.1
✓ Other printers software works way betterI hate that you can’t just print right from the document. It also wont let me print multiple documents at a time. I have to wait for one file to finish printing before I can select another document to print..Version: 4.7.1
✓ Needs Precise Location? Why?It’s a printer. It prints. It’s not a GPS…I don’t expect this app to help me navigate around traffic. I’m only using this printer at one location, why does it need my precise GPS location? Do you want Epson to link our WiFi SSID with my location, because that’s exactly what this app lets it do? Epson can hide behind the claim that it doesn’t associate this data with a user, and that may be true, but it doesn’t stop them from associating the name of you WiFi network with your location, which is valuable information when collected from hundreds of thousands of users..Version: 4.5.0
✓ FrustratingWhile Epson says it is supported in Mac this program is only available on iPhone and iPads so I can print from my phone but not my laptop. Every time I try to print from my laptop I get file info not pictures. On the app does not help me fix it. It had better let me print from my window laptop or I am finding every review platform to trash it. Other printers I have bought in the past have had a plug and print no hassle set up. Everyone raved about these printer but I am calling bull and wishing I had bought another brother or Hp..Version: 3.2.3
✓ 2850No quality of colour print.Version: 4.7.1
✓ Missing some vital functionsIt works fine with PDFs and photos and on MacOS I can print from Pages (mine and many millions’ staple desktop daily application). However, from iOS you cannot print a Pages document! Very disappointing. Secondly, the two sided printing function is not available on Mac OS or iOS. Again, very disappointed. Why not just use AirPrint for all your printers? Using an MT 2810 here..Version: 3.2.4
✓ Printer problemIt is printing out small.Version: 4.7.1
✓ Can not change print orderThe app works fine for the most part but when printing multiple pages it always prints first to last so you have to reorder all the pages by hand. I have contacted Epson about this but the response have been slow to nothing. Very disappointing..Version: 4.6.3
🙂 Epson Smart Panel Positive Reviews
Epson Smart Panel works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Epson Smart Panel.
⛔ Epson Smart Panel Problems
