My H-E-B Positive Reviews

My H-E-B App User Positive Comments 2024

My H-E-B app received 26 positive comments and reviews by users. Can you share your positive thoughts about my h-e-b?

My H-E-B for Positive User Reviews

✓ Delete checked items and Wish ListI like the new app and love some of the new features, like being able to place curbside orders straight from my list. I feel like there are still some clunky aspects to the app...I have to tap through several options to actually add something to my list when it seems like simply selecting “add to list” should suffice. Also, I would love to see the option to delete checked items made available. I usually have one or two things on my list that id like to carry over and right now, my only options are to delete each checked item individually or delete the whole list. I’d also love the option to delete the “Wish List” from my lists. I never use that and always having to select which list I want to add things to creates more tapping requirements. Overall, I think it’s a great app and will continue to use it for most of my H-E-B needs..Thack09Version: 1.5.2

✓ Great but could use some changes and additionsI am enjoying using the new My H-E-B app. There are a few changes and additions that I think would make it better. Shopping lists are ordered by category rather than by physical location. This is actually nice if I am verifying, for instance, if I have included all the beverages I want. But physically beverages are spread across the store, by the checkout, in Dairy, and in aisles 1, 9, 10, 11 and 15. When I walk the store, I want to know what aisles to visit and what is in each. Without an option to display the list in physical location order, this is difficult. There needs to be an option to delete or clear “all items” from a list. Right now if I want to get rid of all the entries for what I just bought, I need to either delete the whole list or delete each item individually. There needs to be a more efficient method to copy items from, say, my Wish List to this week’s shopping list. Right now one needs to copy one item at a time and each copy requires multiple clicks. If there was a “copy, move, or delete” option that lets one select multiple items then select the copy/move/delete operation, this would be streamlined. And it would be very nice if I could view and check-off while shopping on my Apple Watch. I know some of these requests could take quite a bit of work, but I think they would be do-able. TIA.Spy39Version: 1.4.6

✓ Nursing School LifeSaverWell, before the Pandemic hit, I was utilizing curbside pickup for groceries because I was/am in Nursing school and teaching part-time. My time is more valuable now than ever before and with the ease of adding and editing (produce and bulk items) in my cart. I can plan and pick up. This is essential as a planner to know I am getting quality products without the hassle of returning items that don’t fit my liking. After several months close to a year, I can say H-E-B has the set up right for you to be efficient as a grocery shopper on the go! Thank you for making my life just a little bit easier as I try to study to save the world and teach young minds that one day hopefully will change the world too..Beautiful Poem 29Version: 2.14.0

✓ Love BUT SUGGESTION…I absolutely love the H‑E‑B app! It’s so helpful and convenient to always be able to find the items I want while in the store as it tells the aisle. It’s also incredibly helpful to be able to add items to my curbside throughout the week so nothing is ever missed. LOVE IT!! The one thing I wish the H‑E‑B app had was the ability to have multiple carts. As I add items throughout the week for the big shopping trip, sometimes I need to make a smaller order in the middle of the week. In order to do this I have to remove all items out of my cart and create a list, create a new cart, then move all the items from the list back to the cart. It would be a much smoother process to be able to have multiple carts so I can have my main order and have a small immediate one when needed..MxhoneydVersion: 3.20.0

✓ Cannot “Add All Items to Another List”I love using the H-E-B app, but for the last 3-4 weeks, I haven’t been able to add my master shopping list to a new list (which I do every week). I can select “Add all items to another list” but as it’s processing, the spinning icon just stays there for as long as I leave the app open, sometimes for hours. When I cancel this option, I get an error message, “Something went wrong. We ran into an issue. Please try again in a few seconds.” I try again minutes later, hours later, days later, but run into the same issue. Yes, I’ve updated the app. I have taken screenshots for reference if the developer would like me to email them. Hope this issue will be resolved. Thanks!.Yorkshire Pudding GirlVersion: 3.31.0

✓ What an upgradeI love all the new features this app adds. For example looking up your coupons. It’s so much easier now. Like that my coupons are actually working as well. One of the little things I wish it did, but can like without is 1. Let me know which coupons I used just because I was trying to figure it out at my last visit. Ended up being able to figure it out on my own, but would be cool to match the coupon with the receipt and 2. If an item is not in store I would like to be able to communicate that thru the app if it shows that it is in fact in store. In the past month there has only been 2 items that said were in store and turned out not to be there, so I just think that would be cool to have that option, but again can live without it..Tjp10905Version: 1.4.6

✓ Revised-as promised.I use the app to make shopping easier. Since the new app, it “groups” items in groups that I don’t care about. And within the groups the isles are all mixed up. I’ve been shopping with it twice and I have to keep scrolling through the entire list to see if I’ve missed anything. Isle 28 at the top of the list. Then produce, then isle 9, 7, 4 then BACK TO 9. Please put them back in order so I can get in and out quickly. Fix it and I will update to 5 stars. I like the way the search works and the how the coupons work. It lets you know when things are in sale and if there is a coupon for something so it looks like H-E-B really wants to save you money. I asked (as did many others) and H-E-B listened. Now I can sort by isle. I love my H-E-B. Those who visit from places that don’t have H-E-B love it and wish they had one..TtroaddogVersion: 1.5.2

✓ Great, but Missing Sorting of Shopping ListsThis app is great & easy to use. Since the COVID pandemic started, I’ve done all my shopping using the app. It has been a life-saver! I have created many different shopping lists for items grouped by categories, like Deli, Dairy, Meat, Fruit, Vegetables, Pasta etc. This makes it easy for me to shop by simply going through my various lists and reordering needed items. What’s missing is that the lists are never sorted in any logical order. They seem random. Please add a sorting capability so they can be sorted either in Alphabetical or Custom/Manual Order (by allowing user to drag lists up or down). Also need to make it easier to add individual items to cart from any shopping list by just checking individual or multiple items. Currently the button at bottom of list is for adding the entire list of items to cart. Please add a button to add only selected items to the cart..SuperUser24Version: 2.7.1

✓ H‑E‑B Comes throughThe app works great. I did have one issue which H-E-B solved. The story unfolded like this: The H‑E‑B app worked great until, apparently after an update, they installed a version on my phone that is incompatible with the phone. Then, when I would run the H‑E‑B app, it would say that I needed an update. When I would go to the App Store to update, it would report the update would not run on my phone, and would ask if I want to download an older version, which, of course I did, but it would never download. I had to switch to using their website instead to shop online. Finally their customer service figured out that if you MANUALLY delete the incompatible app, you can THEN download an older version which is compatible with an older phone. I struggled for a couple of weeks with this but H‑E‑B was able to solve it in a few days once I reached their customer service. Things are working nicely again!!! H‑E‑B curbside service is great!.Floyd RichmondVersion: 1.27

✓ Makes Getting Groceries More EnjoyableI absolutely hate grocery shopping, so being able to use the My H‑E‑B app to shop from the comfort of my home makes things so much better. I also love being able to add things to my list throughout the week as I think of them - it’s very convenient and I have less “I meant to get that at the grocery store moments”. One of my favorite features is to look through past orders and add to my list based on those. It’s especially helpful when I am remaking something from our menu from a previous week. I don’t need to look up all my ingredients from a recipe or try to remember what I got before because it is already on the app if I’ve ordered it before (which is likely for us since I remake a lot). Lastly, I love the suggested picks and meal ideas the app provides. It really helps me try new things and find items I would have never thought to grab or would have glanced over in the store. I would definitely recommend this app for the ease, added health safety in COVID, and ideas it gives that make shopping and preparing food for the week more enjoyable..Small Business HopefulVersion: 2.12.0

✓ Getting there!I love this app! I’ve become very reliant on it. It helps to cut down my shopping time immensely, especially since there are 3 HEB stores in my area that I switch between depending on what I’m doing in my life that day. I love that you provide the aisle where I can find the product. However, sometimes the system seems to get “caught” between stores and the wrong aisle is showing. I end up having to wander the store to find products. I also love the options to purchase “curbside” or “delivery”. It would be nice if these systems were interchangeable with the app. Sometimes, I have the intention of shopping and I make a list in the app, but then time will run away from me and I’ll need to do curbside. As it right now, I have to write down the list that I have in my app. Then re-enter it in to the “curbside side”. Quite a time waster and mare than a little bit frustrating. Over all you all are doing a great job with your updates. Just a couple of things for your consideration to make it even better..JanetipieVersion: 1.3.0

✓ Delete checked itemsI like the new app as it looked pretty and it’s easy to use. Also love that the app automatically organizes the items on my list by isles. And the coupons section in the new app is much better than in the old one as it shows eligible items on the same page. There’s only 2 features that I hope it could have. I hope there’s an option to “delete checked items” or even simply “delete all the items on the list”. I used to be able to clear the list in the old version H-E-B app but not in this new one. Personally I think “delete checked items” would be more practical since occasionally customers might not get all the items on their list and have to save it til the next trip. The other feature that exists in the old app but not this new one is adding weekly special items to the list when browsing weekly ad. In this new app the weekly ad is just an image with a zoom-in function. If I want to add something on the ad to my list, I’ll have to switch to my list then search for the item and add to my list..Peiyu LaiVersion: 1.4.6

✓ Great but needs workI would like to add my opinion to the others that the app needs to have a delete checked items option because when I shop in-store if the item is not in stock I will usually wait until the following trip to get it. Also, the ability to print your final order directly from the app after a curbside or delivery order would be awesome. The printout could be in checklist form and organized just like it is in the app so I can go over my order after I receive it to make sure I got everything: the printout from my email was several pages and a big mess to try to check off. It was frustrating making sure I got everything when I got home. Overall, though, very impressed with the app and the ease of searching items and coupons. Several items do not seem to show up in the search, but I’m sure it’s a work in progress. Very much worth it! Thank you for the excellent app. I look forward to improvements so I can update my review!.Dralin ReshkaVersion: 1.4.6

✓ Curbside will change your lifeIf you’re a mother of three and work full time like me, or if you’re living the single life and have all the time in the world, HEB curbside/delivery will change your life. I have been using their services for over a year now and have probably had less than 5 mistakes to my orders. Sometimes mistakes in my favor…. Like the time I asked for a tiny piece of ginger and was shocked to find a piece bigger than my hand. They are happy to help ALWAYS, take care in picking out my groceries, and read my notes (like firm avocados please). When you order curbside or delivery you save yourself time and you support other Texas workers. Thank you H‑E‑B for continuously being the best. My mom lives in Arizona and misses your brand and store so much. We plan to buy a new house this year and let’s just say the location will highly depend upon where the nearest H‑E‑B is. No store does more!.Chase LahrmannVersion: 2.9.0

✓ Easy to useI really like the app. I always take way too long shopping in store, so it takes up a lot of my day. Curbside pickup has changed grocery shopping for me. I pick up my first order tomorrow and I couldn’t be happier. The reason I rated 4 stars, however, is because I opened the app back up to add an item to my list (which I love that I have that option), but there are no items on the app. It’s as if you’re sold out of everything. I’ve tried searching many things and going through the categories, but I can find a single item. It’s much more than 4 hours before I’m supposed to pick up the groceries, so I know it’s not too late. Even if I try to make a new order, no groceries. I do understand that this app is new and probably in early development, so of course I’m patient. I’m just glad the app is here at all..J_dawgg7Version: 1.12.1

✓ Could use some helpful featuresI don’t usually do the shopping- in the old days, I would write the type of product on a list and my spouse would get it from the store. I spent 30 minutes trying to find the right kind of string cheese. Please highlight the kind I usually get. Make it easy to search my purchase history the same way we can search for items to buy and easily add them to the cart from the search results. And let me search my shopping cart! When I finally found the string cheese, it turns out it was already in the cart… I had tried to look through the cart and didn’t see it, but I did look for a search field and couldn’t find one. Please add these features for my sanity. I’m sure they’ll be helpful for other people too..SurazaVersion: 2.11.1

✓ Easy to use and budget-friendlyThe app makes it easy to quickly put together your order, view past orders and even find items when you are shopping in-store (as the app tells you the in-store location for each item). The app and curbside pickup are helping me save money because I do not spontaneously/mindlessly add items to my shopping cart, as I do in-store. The app also keeps a running total of the cost of your order as you are adding items to your virtual shopping cart…even if you “shop” over the course of several days. Knowing that total price before I place my order (and then being able to adjust my order) is another way the app helps me stay on budget..H.E.B. ShopperVersion: 2.10.0

✓ Easy to navigatePros - H‑E‑B is awesome and overall this app makes online shopping and clipping coupons very easy! It’s great to shop the weekly ad and coupons and choose eligible items right from their deals. When shopping in store, I also love that you can choose which H‑E‑B location you are in and search for an item’s aisle/location. Cons - there are certain items, especially meat products, that give you an estimated weight per package that are way off. If you order 1 of a certain item you should be given something very close to the weight that is listed on the app. I’ve received items with almost a whole pound difference and that leaves me with not enough. Also, I don’t always get specific texts after ordering online telling me specifically what items were unavailable; not sure why it works sometimes but not at other times..GalgsVersion: 2.8.0

✓ App needs better accuracyI wish the app provided better accuracy as to each HEB location. I know there are products that are always available at HEB Boerne, but those products don’t always come up on the app. Same for the HEB Leon Springs location. You always have the large size of HEB Roasted Garlic hummus in both locations but it doesn’t come up on the app for either store. You almost always have Wholly Avocado (NOT the same as Wholly Guacamole) in the 6-pack smalls at the HEB Boerne but rarely at the HEB Leon Springs. But the app doesn’t hardly ever list this product at all yet I always find it when I shop in person at the HEB Boerne location. These are some examples of what I mean. Thank you..KayTXVersion: 2.7.0

✓ App Works Well, But…The app works great overall. It’s easy to sort items in my list by aisle. The curbside feature works well also. It’s easy to add items even after submitting the order. One thing I do have to say about it is that the tablet view, or at least the tablet view on the iPad is off. It looks like it’s the size of a phone and expands until it mostly fills the screen but has significant black edges on the left and right sides. The proportions are all off too. The sizing is like that of a phone and not an iPad. I’m a mobile developer and I can’t say that I’ve seen anything quite like that before. Why the developers can’t get the proportions right when they work for a multi-billion dollar company is beyond me..DeusExWolfmanVersion: 2.10.0

✓ HEB Home DeliveryThank you for having a home delivery service. I truly enjoy receiving my groceries at home. Our new world (during a pandemic) has forced us to stay home for safety precautions and we’ve had to adapt to home deliveries. However since utilizing this type of service I’ve learned I would rather get home delivery even without a pandemic. Once our world in back in place I will still continue to use home delivery. The online service is very user friendly, the times slots available are plentiful, & the detailed item selections are as detailed as if I were shopping in the store myself. I love being a little pampered as my husband would say and the luxury of receiving your groceries at your door step in my eyes is a luxury. Thank you HEB for accommodating your customers with home delivery service and keeping us safe at home..Calderon0808Version: 2.9.0

✓ A Lazy Shoppers Best FriendI’m not the type of person who sits down and plans out my grocery runs! Random groceries will pop into my head with no warning and all I have to do is open up my HEB app and add that item to my cart! All week long I’m filling my cart with random items! Then at the end of the week I do fridge inventory and type in my resupply items! I choose one of many available timeslots either same day or a few days later for free. I put on my favorite podcast, drive to the store, pop the trunk, confirm my name, say thanks and drive away! It’s simply THE BEST!! I also have created my resupply list that is saved in my app it contains all the items I buy weekly: cold brew, oat milk, bananas, kale, chocolate and popcorn! Thanks HEB for making my life easier than it needs to be, love you guys!.Shanna The ListenerVersion: 2.2.2

✓ Incredibly usefulI love being able to make my shopping list on my phone. And not just in my notes app but being able to put specific products on my list with a picture, and it tell me which aisle! My husband is lactose intolerant, so it’s handy when looking for dairy-free items across different HEB’s in my area. The coupon features are great too.. if I remember to show it at check it out. It’s great to be able to look through all the coupons in the store and on the items I’m already buying. Some suggestions: -It would be fantastic to browse products by aisle. Say I’ve never been to a certain H-E-B before or I’m not familiar with the products they carry, I’d like to be able to browse them all without searching a specific word/product. -MY BIGGEST SUGGESTION. It would make my heart so happy.. put a subtotal feature in the regular lists! I can only get a subtotal if I’m using curbside or delivery but I WOULD LOVE to know my subtotal while making my in-person list. Right now I just add the items to the curbside/delivery list to figure it out. It’s an extra step, kind of annoying, but I want to make sure I’m getting what I need and staying within my budget. It’s such a great app— it looks great and it’s easy to use..ZcardenasbemoVersion: 2.14.1

✓ Needs an option to search nearby storesI live very close to 3 H-E-B stores, and many of the products that I want aren’t available at all 3, which makes perfect sense due to the close proximity. I shop at all 3 every week. Further, there are many additional H-E-B stores that I’d be willing to drive to to get a particularly desirable item if it wasn’t stocked at a nearby store. The old app allowed me to search for an item, then see the closest store that stocks it. With the new app I have to select a store before searching, then if I don’t find the item, I have to select a different store and search again. This adds an unneeded layer of complexity. I’d really like to have an easier option to see items that aren’t stocked in my selected store. I will keep using the old app as long as I can because the option to search nearby stores is important to me. I really hope this old function can be added to the new app with the next update, because otherwise the new app is great!.YorkieBullyVersion: 1.5

✓ Great app to keep shopping list sorted by location in storeLove the app to keep track of my shopping list and, as a bonus, items are sorted by location in my local H-E-B making shopping very efficient. I’ve even looked up an item while in the store just to see where to find it! My only real gripe is there is no option to hide or move “completed” items to the bottom of the list. I like to keep some of my mainstays on my list indefinitely so I can quickly uncheck them when I need them again but I don’t purchase every item every trip. The issue with this is my list is a mess of checked and unchecked items mixed in together. An option to automatically move completed items to the bottom of the list or hide them would be amazing!.ABarber22Version: 3.13.0

✓ Pretty goodIt has definitely improved over the years. My biggest beef is some of the defaults. I can’t figure out how to default that I don’t want substitutions, not the other way around. If I add last minute items, I have to remember to review that option and uncheck. Sometimes I am great with the sub but it’s rare with my picky family. Target’s is better there and as I’m adding items, it tells me if my default store has the selected item. Then I can make an informed decision to proceed with the order or change the selected store to accommodate my order. HEB’s doesn’t tell me until I’m checking out. They seem to be making improvements with this later feature although it’s not consistent. Searches still don’t always yield the items I'm looking for (but I’ll find the item with different search words). Like I searched for eggs and eggs was in the search along with tons of other products. I guess it included items that have egg in it??? I don’t know, there were tons of yogurts. Frustrating and I actually lowered my rating. Again, great improvement from where it started but still a work in progress..Rene-NaeVersion: 2.3.0