PalmPay - Transfers, Bills App Negative ReviewsPalmpay Limited

PalmPay - Transfers, Bills Negative Reviews

4.2
4.21993 star

Total 28 Negative Reviews

PalmPay - Transfers, Bills App Complaints & User Negative Comments 2024

PalmPay - Transfers, Bills app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using PalmPay - Transfers, Bills? Can you share your negative thoughts about palmpay - transfers, bills?

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PalmPay - Transfers, Bills for Negative User Reviews

SCAM ALLERT!!!!!!!!!!!!!I am disappointed on IOS and GOOGLE Play stores for publishing this app , I give palmpay 48 hours to attend to my case and resolve it for I will write the worst review and much convincing enough to drive new customers away from this app, I made a transfer since 16th September and it was successful with a reciept but it have not been recieved in my Opay account, I have been battling with ur customer care and they keep telling me it will be resolved after providing a lot of things they ask for I’m not happy right now it’s been almost a week.Version: 4.13.0

Bad account and customer serviceI made a transfer from world remit pound to naira because I live in uk but am from Nigeria and the money goes to my palm pay account twice which was not my mistake I made a transfer to my palm pay the money was paid from the agent twice and my account was suspended after I spoke to customer service and I was sent a form and I did everything I was told that the money as to be taken back which I have money in the account still not the money is not taken from my account and am not able to use the account with the money inside pls be careful about this account there are not good and they don’t know what they are doing.Version: 4.13.0

Bad customer serviceI have issue with a transaction which has been on processing since Monday. I complained and the customer support asked for 24hrs. After 24hrs with nothing I complained again and they asked for another 24hrs, yet nothing. The transaction is still processing. I complained again and you won’t believe the customer support closed the chat without even replying. Is it a crime to make enquiry about my money. Once this is fixed and my money is refunded, am withdrawing all my money and am done with the app for good. I have to complain about one processing transaction almost everyday. Am fed up with all this. I won’t recommend this app to someone running a business. You will blame yourself and regret at the end of the day.Version: 2.4.1

Glitch or something crankyI was told to update the app to the latest version of which I did and now it seems I can’t even access some features in the app.. They keep telling me to update to the latest version which I’ve done and there’s no way I can update for a second time when it’s already updated to the latest version and you guys haven’t released any other versions yet.. I hope it’s not a scheme to cart away with my money cos I’ve got a lot of money inside the app which I can’t even take out right now...Version: 3.9.0

Transaction processing since last 7hrsI don’t know what’s happening but I definitely think of it being a network issue or probably because of the downtime I tried to make my first transaction after the down time around 5am in the morning and yet till now the money haven’t been credited to my account none refunding I tried many way to reach the customer services but it seems they are close cos it Sunday I hope my money would be refunded in the next 24hrs as I read it on the help center.Version: 3.2.1

Privacy settingsI enjoy using PalmPay and I also enjoy having my privacy even from my friends people will mostly open your bank apps to poke nose in what is not the business and that was why I set my account balance to be viewed only with my Face ID but this evening I opened and it worked without my Face ID I check my settings to see if I could reset it but I just can’t please teach me how to reset I looked at all the settings options but nothing seems like it 😞.Version: 4.12.0

Address verification is problemThe developer of this application should try to resolve issue of address verification failure because I have been trying it for months to resubmit my address verification but it keep on failing always and another thing is name Authenticator should not be permanent because this application is new and every one is not aware that is going to be use to validate their bank account name, the developer should give room to edit if the name didn’t Thierry with bank account name or all your names must March with your ID card name that will solve a lot of problem with this application..Version: 3.7.0

You need to do betterI sent someone money over two months ago. The money wasn’t deposited to his palmpay account and I wasn’t refunded also. I have sent messages to your customer service but only a bolt replying which is totally abnormal. I’m sending a message and I’m getting a different response. It’s frustrated, it’s happens again that sent money from gtbank to my palmpay and a whooping #500 was no where to be found out of the money I sent..Version: 4.7.1

Auto payment and over chargingIt’s a good bank app with varieties of options . I would gladly recommend this app for anyone if just two things could be fixed .. they over charge especially when you sending to apps like Opay “like why would you charge above #100 to send to Opay . Sometimes when I deal With small funds . You guys charge about 20 to 59 naira : that’s too bad and also the okay card service provided on it . We borrow and we going to return it . Stop making auto repayment and taking cash meant for something else : this will only make one ignore the bank app for as long as you don’t have the cash . There would always be transactions going in and out just chill till we hit the repayment button . We deserve that privacy at least .. I hope all this could be changed.Version: 3.3.1

About flexi or whatever u call itIt’s better you stop it, if I am not taking any load frm you directly, then I don’t see why I should be having debt of what so ever amount, And the worst part is getting uncountable calls from your agent or so to pay back debt I knw nothing about , I feel it’s just a way to embezzle people’s money , stop it , if people need to borrow money from you they should knw how to go about it directly nd not all this flexi palava . If I need card or I need to send out money let me use my money nd not suggesting any flexi.Version: 3.19.0

FrustratedI have been having a problem with logging in on my PalmPay account and it will just pop up a text like this “The data couldn't be read because it isn't in the correct format.” I call your customer service but you guys service is only good whenever you want to ask debtor when they want to pay up their debt But when a serious issue like mine is being table before you guys there’s nothing to do about it I downloaded and deleted the app 6 times Still the same issue If you guys can’t do something about it kindly release my own money which is on the account And you can keep your PalmPay to yourself Very frustrating Imagine if I was the one who borrow money from you guys and didn’t pay on time , you will call me almost a million times a day or even my family member because of 1500 Please if you can’t do something about it give me back my money and keep your PalmPay to yourself or those who need it.Version: 3.10.1

Palmpay is a scamI have 17k in my accounts then I receive 50k suddenly I can’t find my 17k but my mind didn’t Actually go there then I was shopping and buying things thinking I still have the 17k plus the 50k I just received before I could realize the 17k was vanish without no traces at all no debit and all this shopping I went I use the 50k to pay all I can’t find the 17k still now that how they have been doing to me since but I was just finding out now I went to block my palmpay account immediately I realised all this.Version: 4.2.1

Transfer was successful but never got the credit from PalmPayI’m very disappointed and frustrated with the service from PalmPay and the customer support service lately , I personally made a bank transfer of #40,000 to my Paga Agent account on the 18th of April and till today I’ve not gotten my hard earned money refunded despite several calls, emails and text from the customer support team. PalmPay even requested for my statement of account of my Paga Agent account which I provided and yet I got no positive response, it’s a sad experience to know how this is really happening and today makes it one month since my money was taken from me illegally with no explanation. I’m a good and active customer of PalmPay and I trusted their service but with what has happened to me I must say I’m very disappointed with the quality of service you rendered to me as to get my hard earned money back to me . I might be forced to report this case to the higher authorities via the CBN complaint sector because it’s more than two weeks since my money got hanged and I’m been tossed around by the customer support team because I asked for my own money from your company. Thanks and I hope this review gets to the appropriate department for assessments and investigation..Version: 4.4.0

Once daily submissionWhy do we have just once daily submission process in our username 🥺😐.Version: 4.6.0

Give me my 500 or elseThis app is very bad i just downloaded it two days ago and it is already giving me problems I was sent money and I have not received it the sender called his bank and they have sent it so PalmPay were is my 500 OPay has not given me this kind of problem since I have been using it now I am asking my self who sent me to download this app See if you people don’t give me my 500 by tomorrow I am going one all your platforms to report this a making sure all the people I know stop using PalmPay.Version: 3.18.0

Do not useThis bank partners with fraudsters. They open fake accounts for people without verifying any documents which is against the law. This bank should be shut down..Version: 3.5.0

Can’t access my spend and saveHello Palmpay I have been enjoying your banking system still since December 24 that I can’t access my spend and save have done everything I can do including upgrade and updating the app but my spend and save couldn’t be access I mail your customer care and even provide the screen record of everything and your customer care number isn’t going through.Version: 5.1.0

Poor customer careYou guys should look for something to do about your customer service it's very poor Your Customer Care is so poor to the extent that you guys can solve any problem If you guys have any issues with your app and someone does a transaction mistakenly you can never receive your money or get a refund The first time was N2500 and now N2000 If you contact your customer service agents this is the only thing they know how to say👇 “ Please be informed that your transaction is still pending, however, your complaint has been escalated to the responsible unit and a resolution will be made as it is currently being worked on. We sincerely apologize for the delay. Thank you.” You guys should look for something to do about your app or you will lose customers.Version: 3.6.0

Wrong person transfer1 would love to advice PalmPay that everytime customer is making payment.. .the payment should be pending for up to minutes and then it should be delivered after the one minutes because many people will found out that they sent money to the wrong person so they could cancel the payment as soon as they made mistake...today that makes me send money to the wrong person, within 5seconds the money is completed and it can't be cancelled or refunded,I would love that PalmPay should make a solution to it on how to cancel the payment after minutes.Version: 3.15.0

Don’t use palmpay again... they will just freeze your account with your money inside your accountI don’t know what’s wrong with palmpay this days They just freeze my account with 100k inside They have worst customer care They won’t pick your call on time and they won’t attend to you quickly I have been on this issue for the past 4 days And they kept quiet on it I regret using palmpay Don’t use palmpay again they are thief’s They will just freeze your acct without any reasonable excuse.Version: 2.9.0

Devil payThis app is the most stupid app to Use .some times I wonder who created this his app,i defaulted a loan of 3000,just 3000,that won’t improve my life in any way,they actually locked my phone and I was wondering,when you loan someone 3000 and you lucked the phone up,you locked my business phone for days after I made the payment and the charges accrued to it they still haven’t opened my phone ,it’s more like a fry on to fire case after all this I had to pay the charges accrued to it ,they still haven’t opened my phone ,If I see any one write and positive comment about this people,ogun destroy the person cos it’s a devil pay.Version: 2.14.2

Not impress with your servicesI have been having issues trying to get loan just because I lapse on my last loan payment, for almost 2 months now it’s been the same message that I should continue using my account but not entitled to access a loan, but I know people that lapses on payment of there loan and palmpay still gave them access to loan but mine as been unable to access loan for more than 2 months now please I will like to delete my account because it’s annoying, let me know that I don’t have a palmpay account there are others that will gladly grant loan.Version: 4.19.1

BAD Customer service!I’ve been requesting for a tier 3 upgrade which I submitted all the required document but it keeps giving me a failed response. I notified the customer service of it but he simply told me to check back in 24hrs. In 24hrs i complained again, the guy copied and pasted the same message over again told me to check back next month. Lo and behold August is here. I contacted them again the lady just kept copying and pasting the same reply over again when i asked her why she’s was pasting the same messages again , she immediately closed the chat and disappeared. After about 5 mins I contacted her and asked her not to copy and paste anymore and to come clean with me on the upgrade and she simply told me to create a new palm pay account. Like what? That is the most unprofessional response I’ve ever received in my entire life. This app deserves a zero star. HEAR ME OUT!!!! If you loose your money on this app you’re on your own..Version: 4.9.0

Your luckThis banking app is doing nonsense now I guess it’s about to crash. Cause I’m trying to move my money out for days now. No report no feedback just pending. It’s gonna be your own luck if they do the same to you. I’m deleting this account ASAP. I’m tired of calling and no one pick also lodging complaints to computer and not direct customers service agent. Good luck.Version: 3.19.0

No value added after receiving funds successfullyI have been enjoying the app until now I make a payment from my other bank to PalmPay, I was notified that I received money from someone but never added to my funds , I overlooked that they make some solution to it until I was send money again from two different people same thing happened again have been trying to reach the customer care support but no response from them yet after how many years of banking with them I hope I get my money back as soon as possible.Version: 5.2.0

ComplaintYou guys are so annoying and your Palmpay service is nonsense . Someone sent money to my palmpay, it showed pending for over 24 hours, I got a message saying it’s failed and the sender haven’t been credited over hours now , I am so tired of you guys , this keeps happening and you guys keep taking my money , this is the 3rd time I am experiencing this issue . What do you guys see in taking people money ??? 🤦‍♂️.Version: 5.2.0

FraudulentThis company needs to verify identities instead of enabling fraudsters use their app for evil! Numerous scams are being committed using this app due to their porous verification checks. Do better!.Version: 3.9.0

Very poor service and costumes care To refuse money is problemsVery poor service and costumes care To refuse money is problems.Version: 3.18.0


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