- 93.8LEGITIMACY SCORE
- 94.3SAFETY SCORE
- 4+CONTENT RATING
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OnStar Guardian: Safety App App Complaints & User Negative Comments 2024
OnStar Guardian: Safety App app received 52 complaints, negative comments and reviews by users. Have you ever had a bad experience using OnStar Guardian: Safety App? Can you share your negative thoughts about onstar guardian: safety app?
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OnStar Guardian: Safety App for Negative User Reviews
✓ Needs updated againThe last update has broken the app and keeps logging me out. How it is going to help if it’s not logged? This needs updated to keep members safe..Version: 3.2.0
✓ Always uses location permissionWould really like to use this app to get the most out of my onstage services but sadly the app forces you to use background always on location permission. I do not enable that for ANY app. Would like to see this fixed to support only while using location perm. It absolutely does not need my location when I’m not using the app. That’s also a major battery drain as well. Those features which “require” always on should be optional. And, I’m a dev, not a fool. Nothing requires always on. I also don’t appreciate being lied to. Like I said, I don’t have a single app allowed to use always on, and I promise you, onstar won’t be the first..Version: 3.3.7
✓ It’s not accurate1/2 they time the app does not work. Example: my husband went for a drive to another town. The app has me in that town and at home at the same time. My one daughter can’t see any of us on the app even though it is set up properly. Other times it takes a long time to get caught up to real time. There are a lot of things that need to get fixed with it..Version: 3.1.5
✓ App is kind of brokenFirstly, the password text box is set as an email field, so auto-fill password doesn’t work. I am signed out every time the app is closed. Terms of service keeps popping up even though I have agreed 5 times..Version: 3.2.4
✓ Idk what to title thisIt’s 4:15am. I put in an online request for roadside assistance at 1:47am. Waited over an hour…no response. I called in and was told my request was sent, but it didn’t go all the way thru, so no one was dispatched to help me. I don’t know how that’s possible. She called back 3x over the next 2 hours to say that she was still trying to find somebody and no one was available. Both ladies I spoke to were very nice, but the service I received as a first time customer was very dissatisfying. I got no where in the 4 hours I was on the side of the road…alone. I’m still on the side of the road. Signing up for this was a last resort cause I thought it would help, but it didn’t. Will be cancelling ASAP..Version: 2.6.1
✓ Okay appBut I wish that I can turn off the app when not using or turns on when phone has been in motion for a period of time sure drains the battery life in the phone. Then once the phone is dead what good is this app..Version: 2.5
✓ Worst than the my Chevrolet app…Before I start this review, please note, I have already uninstalled and reinstalled so developer, If you tell me to do this, I have already done it. do not waste your time writing that. This app does absolutely nothing like it supposed to. shows my family miles away from where their actual location really is, not to mention it does not alert you when they arrive nor leave one of my saved locations. what’s the point of having that as a feature if it doesn’t work? truly feel like I’m paying $15 for a complete garbage of an app..Version: 3.1.6
✓ Vehicle Status InfoNot impressed with the latest update to the Vehicle Status section of this app. The old layout was much easier to read with very clear info. The new fuel/gas level info uses percentage instead of gallons/litres remaining. Percentages work well with EVs, but find it unintuitive for vehicles that use fuel/gas..Version: 3.1
✓ App frequent crashesApp frequently crashes and declines my email and password needing to reset it frequently then gives error messages for technical difficulties. When I called Support to ask if the app was having difficulties I was told to use the button in the car. When I explained that if my family has the car and I am not in the car, I can’t use the button and need to use the app which isn’t working - Support told me to use the app - which I had just spent 15 minutes telling them wasn’t working despite uninstall/reinstall x 3. When I repeated that, they kept telling me I could use the button the car or the app. Seriously?.Version: 3.1.5
✓ So Far, So BadI signed up for OnStar the other day and they asked me to download this app but so far all it seems to offer is to show me on a map where my two phones are. Big deal. I can’t seem to do anything else with it..Version: 3.3.0
✓ Pretty good App but needs more functionalityCan’t see important info like when my plan renews so I know when I need to make a decision to continue or not rather than finding out the day after it renews itself. Also, I’m not sure how OnStar and my Chevy app are linked in what’s included with the My Chevy app for free versus the OnStar app as they seem to be intertwine somehow. Been using about a month and a half, and will gladly raise the rating if it’s not too difficult or times taking to find these things out..Version: 3.2.1
✓ Very slow location trackerMy husband went to get us some dessert and they seemed gone for awhile so after one of our other son’s asked when they would get back with the treats I looked on the Guardian app which said they were home and had never left, I looked outside and the car was not here - they had been gone awhile at this point. The app never said they even left! Another app knew right where they were though and sent an alert they were on their way home. Please fix this as this is included in our membership and I don’t want to pay for two apps that do the same thing even though the other works better at this point..Version: 3.3.1
✓ Cool concept but a battery killerMy brother gave me access to this because he’s an OnStar subscriber. I like the idea behind the app especially that I drive a lot but this app is draining the battery of my IPhone SE 2. Will probably only activate it when going on extra long trips and my phone is plugged in. Kind of disappointed because I drive all day for work and would love to know this is working in the background but for now I just can’t be bothered keeping my phone plugged in and unplugging every time I leave the car which is multiple times during a regular day..Version: 2.1
✓ Not useful for emergenciesThink I pay 30 a month for this, only have it for opening/starting car if I don’t have my keys, if my vehicle is stolen or to alert me if my work vehicle is being broken into Every time they change the app or my phone updates it loses the password and becomes useless I spent 20 minutes on the phone when we originally set this up to make sure I would be notified by text and call if anyone was breaking into my work vehicle- now the app has updated AGAIN and has lost my phone number Have wasted 20 minutes trying to reset the password etc Totally over this and think it is a waste of time and money.Version: 2.6.1
✓ Uncertain…I’ve gotten several emails from onstar touting this ‘guardian’ program - and after reading the description and reviews, I’m wondering why I would need this?! It has a location feature which I feel is the same as the find my iPhone/android and apparently doesn’t even work properly), the crash sensor is automatic with onstar already in my vehicle. Not to mention almost EVERY review speaks about it being a HUGE battery drain… Why do I need this app again? So it can detect a crash (maybe) that me or a family member might be in in a vehicle w/o on-star? I’m not giving up on star- I love it, but why the app again?.Version: 2.3
✓ Not good for a guardianI installed this to help keep an eye on my older parent — I shouldn’t have to enable all of those permissions on my phone! You don’t need to track me. Very uncool. Update: your response was long winded and completely tone deaf. I am not looking to use this as an app to protect myself but to be able to watch over my older parent... stop forcing loved ones who don’t want your battery draining monitoring to opt in. There is ZERO reason why I cannot monitor and get alerts for my father who DOES opt in. Telling me that I have to give you these permissions when that isn’t my use case at all is seriously tone deaf to many people on here saying the same thing. Stop forcing us to give you our privacy when we don’t want to. Give us a warning in the app, sure; but don’t block us from seeing and protecting our parents..Version: 2.4
✓ Poor user experienceKeeps asking me to agree to terms and conditions every time I access the menu despite having agreed. Keeps logging me out of the app..Version: 3.2.2
✓ Family member selectFamily member select option is not available, ph call option also not available. Map satellite option is not available those in s very important. So other than is fine. That’s why I give 2 stars..Version: 1.4.3
✓ REALLY ANNOYING NOTIFICATIONS!I am happy this app exists, but I am absolutely sick of the constant notifications every single time my phone moves in a vehicle. PLEASE create a way to disable them. I am afraid that if I turn off the notifications completely, I’ll disable the app in the event of an emergency. I am writing this on a plane right now because I got a notification to call 911 in the event of an emergency since I’m in airplane mode. Then when I came out of airplane mode, I got another notification that the app is connected again. Every time I pull out of my garage, music gets interrupted to remind me that OnStar is there for me. PLEASE LET US TURN THESE OFF!!!!!!.Version: 3.3.1
✓ App just keeps bufferingIt’s been over a month that my Guardian app doesn’t load. When I click the icon, it just keeps buffering. I’ve deleted and reinstalled numerous times, cleared cache and did complete phone shutdowns but it still doesn’t load. I’ve spoken to technical support many times but no luck. I hope to get it fixed and share the information to others having this same issue. Stay tuned.Version: 3.3.1
✓ What’s the point of this “add-on” service?There is literally NOTHING this forced service adds—except 5 dollars more to my bill. Everything this forced “addition” to my essentials plan adds, is something my iPhone can already do on its own. Why would I want to pay extra for location tracking when the iPhone can literally do that without any software addition? Also, roadside assistance and tow is included through my car insurance. Even cross platform tracking doesn’t add any value—since you can do that for free through Google Maps..Version: 2.6
✓ Annoying Accept/Reject T&S behaviourEvery action I try initiates a Terms & Services “Accept/Reject” selection screen. Every single time… 🤬🤬🤬.Version: 3.2.1
✓ WorthlessI’m a longtime Onstar customer and former GM employee. I went to use the new expanded service for roadside service for my 1973 Corvette w dead battery and all they told me is my VIN was not right because it was 13 digits (old GM car) and new ones are 16 digit. They wasted 45 minutes of my time in need unable to make a decision to send service. This is the only time of many years of being a paying customer and they could not help because their system can’t handle older VINs. I will be cancelling the service with malice. No help at all. Save your $$..Version: 2.4
✓ Not even a star could rate this appWorst app ever is the second time that I have had a problem with Guardian app first time I got into a crash they were nowhere to be around and I was hold off to the emergency room and I called them and asked why and they didn’t even know I was in an accident? Now I’m sitting in a dangerous neighborhood in San Francisco waiting for gas and I’ve been here for five hours and then one of your assistance calls me and says that I can walk to the gas station because I’m a few blocks away? Are you serious and they’re still just gonna come give me 1 gallon of gas for this I should get $100 gift card and a full tank!.Version: 3.2.2
✓ Too Much Data UsageI’ve had this app for 24 hours, and it’s already used 169 MB of data from just existing in the background. That said, it still has the potential to save my life. Hopefully I’ll remember to turn on its ability to use data before a long trip or something..Version: 2.0.1
✓ NIGHTMARE SERVICE!If you pay for this service, it will cost an additional $15 per month. The regular OnStar and Connected Services cost $9.99 per month. If you try to cancel these services, the OnStar customer service representatives will harass you to stay. The whole process is like nails screeching on a Chalkboard! They also double charged me $9.99 for this month. I am beyond furious, thanks to your ridiculously shady sales tactics. OnStar does not have a Better Business Bureau rating, but they do have over 69 complaints regarding the cancellation policy. Or lack there of. Save yourself the heartache and refuse OnStar’s services..Version: 3.2.7
✓ Data Harvesting App / Avoid if you care about privacyMy father purchased this service in advance of a long road trip and granted access to his location to his children so we can track his trip. In order to access the app interface, however, the app requires each “viewer” to grant access to our phone’s microphone, fitness data and location. The GM website for the app then makes clear that this data is being harvested and sold. This is entirely inappropriate and deceptive on GM’s part and I recommend using other services that are not predicated on invading the privacy of customers..Version: 3.0.4
✓ All screwed up!!!It was working for a while. Now it shows we have turned off our permissions and the Safety Services are turned off. It randomly logs us out and says our contract has expired. I am set up for automatic payments and they are taking the payments out so I know it’s not expired. It shows I am where my daughter is when I am 20 miles away. It shows my spouse still 700 miles away when we are traveling. We have been home several days now but still shows he is 700 miles away. How can they help him if he is in a wreck and they think he is in another state?? I’m ready to cancel it. I’m not paying $16 a month for something that’s not even working!!! 😡😡😡.Version: 3.3.5
✓ Don’t like the appThis app drains my battery. I noticed that my battery state of charge was decreasing a lot faster than normal. I turned off the location on always and it was fine after that. I know any app that requires location on all the time will do this, but that’s not my main complaint. I can’t cancel the subscription to the app! Whenever I hit the cancel button, it goes back to the previous menu. I called the number provided in the app and it goes to OnStar (for vehicles), which this app has nothing to do with. They couldn’t help me and said a tech would call me next week. In the mean time the date where I get charged is quickly approaching. Nice trick OnStar. Make sure your customers can’t cancel on you!!!!.Version: 3.1.6
✓ BugsLately the app says OnStar is not available in my area. It shows me in Spain. I am in the US. Have deleted and reinstalled but still has the same issue. Because of changes in vehicle software, OnStar no longer works in my vehicle. Wish this app could was working correctly. Never had issues before. App even worked as it should when in an accident but that was almost a year ago..Version: 3.2.3
✓ Always log offSince the last update, the application is always disconnected so it doesn't work! Also, every 10 seconds, you ask us to accept the terms... Money unnecessarily spent on my side..Version: 3.2.0
✓ Great when it works!I have been on the phone now for over a month with Onstar and Cadillac. My apps won’t work! They say I have an account, but won’t sync. Onstar was supposed to call me back with a third person to try and fix it and never did! I cancelled my husbands roadside assistance through our cell plan, because I was able to add him to my Onstar guardian family connect plan. Now he has no coverage because his app won’t work either! I’m paying for coverage but can’t use it! Frustrated..Version: 2.6.1
✓ Errors on every page just trying to create an account.Brand new phone and this app runs so poorly. Very glitchy interface and give me an error on every page! Even better once you get the error you have to sign out and back in. Got an error putting in card information and would not even let me add it again. Definitely not worth any amount of monthly fees to use this poorly made app. Also all the 5 star reviews have got to be bs with how poorly this app runs and how unresponsive your servers are.Version: 2.0
✓ Can’t log inI’m the account owner but insists I need an invite code to use the app. I’m the account owner. I don’t invite myself. This app is useless..Version: 3.1.5
✓ Useless kindaI had to call them and give them an address to locate my car instead of just putting it in the screen like I normally would have .. I do appreciate one of the workers telling me it’s a hardware issue I have that was causing my inconvenience. I know onstar is suppose to come equipped in the cars actual body of a vehicle on ANY 2015 Chevy and not the rear view mirror that’s aftermarket pfffttttt. That’s why the app gets 3 stars for the ladies honesty. Good luck y’all..Version: 3.1.3
✓ Just terrible customer serviceNew vehicle connections are a simple fail. Speaking to someone who has a headset that is loud enough to hear, speaks English as a primary language, or isn’t working through the same checklist the last five people are working through with no success, is nearly impossible. Good luck trying to work through a technical problem without having to wade through the persistent sales efforts. Also, good luck trying to figure out which service is absolutely necessary to continue use of some of the basic functions that GM sold you. Try to own more than one vehicle that is equipped with OnStar and see how that works for you also. Just horrible. Too many fails to give this a true review..Version: 3.1.5
✓ UpdateEver since the last update it keeps kicking me out and I have to sign in and accept the new terms of service. I have agreed four times already and it keeps logging me out every time. Please fix this..Version: 3.2.0
✓ Excessive wait timeI was recently in a friend’s vehicle and requested roadside assistance. We were locked out of a vehicle and it was below freezing and had 5 kids with us. It took over an hour for them to assign a provider and then when they did it was a 90 minute wait. It would have been almost 3 hours from the time I requested help, much too long in the weather conditions. We ended up calling the police to get in our vehicle. Such a disappointment after I thought it would be an easy request..Version: 3.3.5
✓ Peace of MindGood idea in theory. However the app prompts me to accept updated terms and conditions repeatedly. Even when the app is closed. Please make it stop..Version: 3.2.4
✓ Service is no longer a valueAfter years of using this service it has become a waste of money. Roadside assistance sent a wrecker driver for my new truck (alternator) and he was in country for 3 days spoke no English didn’t no how to use the truck controls damaged my driveway and gate as he sped out of my property. I reported this within minutes to both the towing company and onstar. Owner said he was coming out to fix the damage, never showed. Onstar said I’d be contacted in a few days never happened I have now paid for my own wrecker and reached out to onstar 6-8 times speaking to 12 people or more. It has now been 3 weeks plus and I have yet to be contacted by anyone to fix review damage. Again was on hold for 20 plus minute twice today for nothing. Lawsuit pending. Save your money..Version: 3.2.0
✓ Horrible customer service!!!Signed up for trial and didn’t like the app. Canceled service before the trial ended, onstar charged my account called in customer service assured I would be refunded and account was canceled. Never received refund and was charged a second time the following month. Spent 3 hours on the phone with customer service hung up on after being on hold for an hour. Called back in they were unable to locate my account says that they can’t see the charges after I sent the copy of bank statements proving they charged me. Still can’t get refunded or verification that account is canceled. Absolutely horrible!!! Hours on the phone with no resolution STAY AWAY from this app!!!!.Version: 2.3
✓ Current location not accurateSo I am on star user guardian for the first time ever. Love all the features and safety it provides but with this app we are allowed to add family for location. Well I check on my daughter frequently… for two days it said she was down the street (when she was at work) and today it has her off the coast of Ecuador and she just left the house. We don’t live in Ecuador nor have we ever been. So I’m hoping the location gets better within the app , just in case she needs it in an emergency and she’s nowhere near the location. Just speaking as a concerned parent..Version: 2.3
✓ Could be way better.The location on this app only works about 25% of the time. We recently got back from vacation and according to the app, my wife is still 238 miles away…I refreshed it over and over and nothing has changed. A few weeks ago I used the roadside assistance option and I was on hold for almost 45 minutes before I hung up and had to call a local place myself. Being stranded stranded on the side of the road and expecting the service I pay monthly for to work shouldn’t be a stretch. There are better apps out there that do what this app is supposed too. This app just isn’t worth it..Version: 3.0.4
✓ Beware! Major Privacy issues!I received the email from OnStar my service package would this new Guardian app where I can add my family, share locations with them and be protected in case of an emergency. Sounds great, right? After I downloaded and setup our family of four I started getting notifications for someone named ‘rielly’. No one in my family of 4 is named rielly, and I can see them all listed in the app. No extra people. Yet when Reilly’s battery gets low or the turn on and off permissions I kept getting a notification. So I called OnStar. They said they opened a ticket but there was absolutely no way whoever this Reilly person is could see my, or my family’s location. Fast forward a little over a week to today.. guardian app notification on my Lock Screen that Reilly has viewed my location! So now whoever this person is now knows WHERE I LIVE!!! Spent another hour on the phone with OnStar to get my account on the guardian app disabled completely and they still have no idea who this person is. Deleted all my family members and removed all location/microphone/tracking permissions. Made everyone else delete the app. Now at 1am, I get more notifications that Reilly’s phone is 7% and that “a family member has asked to view my location “. Yet everyone else in my house has completely deleted the app and I have turned off all permissions. This is awful - now I have to worry about someone stalking us. DON’T USE THIS APP!!!!.Version: 2.2
✓ On Star GuardianI would like to be able to put the correct address in when I ask for help. When I used it last On Star put the WRONG ADDRESS in! I would not have been able to get help without the RIGHT address! I had to find the phone number of the helper to give them the correct address! You need to be more accurate or let me be able to correct the address!.Version: 3.2.7
✓ Seems buggyI set mine up after buying a new Chevy. The app seems super buggy. For instance the screen tells me there’s no internet connection (wrong: there is) and anything you do takes to to the terms of use screen, which you accept and then you get shown a privacy terms screen which you also accept. It does this repeatedly. I have no idea if I can rely on this app in an emergency. I guess time will tell..Version: 3.2.4
✓ Unreliable, Glitchy, & Getting WorseWe have had this app for several years to keep track of each other, child safety, and elder safety. It never worked quite right giving false locations, randomly signing out members, and crashing. However, recently these issues have become far worse. It crashes regularly, fails to update locations for hours or days, signs people out repeatedly, and simply does not perform for the task it is intended for. Our phones are new, and the app is up to date. If this isn’t fixed and significant improvements are not made soon I will be forced to end this service in search of another that performs as intended..Version: 3.0.2
✓ Never worksThe app itself never works for me. I’ve tried cancelling my plan through the app and at first it showed an address and credit card that weren’t even mine. I thought maybe it was a glitch. I’ve tried several other times to cancel through the app and it always says error and to try again later. I’ve done an online chat and two phone calls with onstar and they all say my account has been deleted and I shouldn’t receive anymore charges. Come January and I’m charged again. They also said they’d refund me for the last three months the last time I called. No refund as of now and the app still isn’t working for me. This has become a bigger hassle than it’s worth. I would not recommend..Version: 3.0.2
✓ Intrusive, battery hot, impossible to manageHad to sign up for trial service to see if the app could do what I was looking for. To open the app you have to give it full access to your location or it won’t even open to let me cancel my trial. Canceling the trial is unclear and has no confirmation, I suppose I’ll check my bank to make sure they do what they are supposed to. I have gone back into the app after the developer replied that they were sorry. Still required access to your location to even access any of the app. Going back to the billing section shows that my attempt to cancel my plan did not work, there is supposed to be a confirmation windows but it doesn’t work. Essentially impossible to cancel without calling them..Version: 3.1.6
✓ Should be called The Secret AppOnstar added this app to my plan, didn’t notify what it was and why the cost increased, just started charging for it. When I enquired about the additional cost I changed plans to a navigation plan and they can’t get half the crap to work in the Connected Services plan. About ready to say goodbye to onstar and go back to my phone. Terrible on customer support, paying $300+ a year for useless functions Update- Sounds like Onstar navigation with real time traffic only works on 2020 or newer vehicles. Learned from Onstar tech that vehicles older than 2020 require a subscription from SiriusXM and an add on traffic subscription for the complete navigation feature that Onstar says they provide. I have a 2019 GM. Seems like some of the other advertised features don’t work and there’s no explanation or description of the steps to check if they work. If the features don’t work with some vehicles-ONSTAR should disclose that information and explain why. They want you to be a dumb rock and just accept their vague plan with no explanation. So to get navigation to work properly some vehicles need Onstar and SirusXM, or a new 2020 radio, what a joke. Most of the Onstar support doesn’t even know how their plans work and if the features are compatible with the vehicle. So if you are paying for Onstar services on a vehicle older than 2020, you probably aren’t getting what you think you are getting. Sounds like a good case for a class action lawsuit—I’m in..Version: 2.3
✓ Not very accurateI added this app for my family for our trip to Maine. I wanted to make sure my daughter and her friends were safe while walking around and while on the beach. So far I have found that it doesn’t update location when walking or standing still. My daughter went to a friend’s house and it took 10 mins before it changed her location from our motel to the house. Then she left and went to get pizza and it didn’t update for another 10 mins and when it did update it showed her as being in the middle of the ocean. The pizza place is a 320 steps from the ocean. I know this because they have painted feet down the walkway, across the street and out to the beach. The steps are 2 1/2 feet apart and the ocean is another couple of hundred feet from where they end. It don’t think it should be showing her even further than that and out in the ocean. Very scary!.Version: 2.4
✓ App doesn't work on most phonesThis app the app field to type your password is BLOCKED by a Terms & Conditions two line sentence sitting on top of that app field. You can't type in your password on smaller screen phones. Small screen phones examples: Iphone SE 2016, Iphones older than 2016 Flip phones with small screens - Jitterbug ( used mostly by seniors, elderly or people on disability) - probably will not work Likely will not work due to limited RAM memory: Any older analog phone in the "free phones" service programs in US. Many have less than 16gb software space. What is factory installed takes up about 13+gb before any photos, music, or any other apps user may have installed such as but not limited to an app for shopping for groceries. What the problem is: It seems app designers / programmers made the page too long, planning for only large screen phones. The top message has too much padding above "Welcome" message and "We found you ..." message. Get rid of the padding and adding line breaks after the computer field line to type in password. Maybe the Need Help line could be deleted and put somewhere else? Hope this helps! Meanwhile - Billing doesn't seem to have a way to accept any accounts who can't use the App - or so I am told. This doesn't make sense when you can call in for Roadside assistance..Version: 3.2.1
🙂 OnStar Guardian: Safety App Positive Reviews
OnStar Guardian: Safety App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact OnStar Guardian: Safety App.
⛔ OnStar Guardian: Safety App Problems
