4.6
4.67509 star

Total 38 Negative Reviews

Ikon Pass App Complaints & User Negative Comments 2023

Ikon Pass app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ikon Pass? Can you share your negative thoughts about ikon pass?

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Ikon Pass for Negative User Reviews

Doesn’t do muchThe only useful function I’ve gotten from this app is being able to see how many “Days Scanned” I’ve used and at which resorts. I’ve never been able to figure out how to activate daily run tracking, no “Tracking” button shows up even when I use the app at an Ikon resort. I am reading in reviews that the app has to be deleted and re-downloaded. So far the app reports zero activity, zero vertical feet despite 7 days of skiing at Ikon resorts. I’m using the Slopes app and redundantly the Strava app to track actual activity, runs, vert, maps, top speed, etc, and those apps work at all resorts, not just Ikon resorts..Version: 5.214.1

I can’t believe this app has such high ratingI have had problems with both the IKON app and their website since Alterra acquired a ski resort where I and my family has been skiing since forever. The latest development was that after downloading and installing a new version (22/23 season) I can’t login into the app at all. It just doesn’t open the keyboard for me to enter my e-mail/password. For the money I am paying I find this beyond infuriating. I guess this is the last season I am skiing on any Alterra/ikon pass location. Ciao!.Version: 5.300.3

The latest edition is awfulSomeone changed the logic so it doesn’t work unless you have an active internet connection so they can track you. All other skiing apps will let you load a map from your phone’s memory and track you via GPS until you get to the lodge and may be in wifi or cellular range. Not this app! Even if you have skied the same resort before and have the base map stored in your phone, this app won’t start your tracking session unless they can connect to the IKON servers to they can send you ads and collect your marketing information. Did you forget to start the app until your at the top of the chair? Too bad. You don’t get credit for any runs you did in the back bowls. Skiing a new place with friends? The app needs 2 minutes to collect that marketing information from your phone before you can start your session or join theirs. It’s ridiculous, especially considering I have two other apps that always start immediately..Version: 5.224.0

Can’t reserve days through the appThe app functions alright for the most part, but you can’t reserve days for resorts through the app. This is a function that would be easy to add rather than having it take you to their website to login it. The tracking also doesn’t work fantastically, but I find that’s typical with these kinds of apps. There’s some nice fun facts about resorts though, which I guess is cool 🤪👍.Version: 5.300.3

Start trackingIt’s very frustrating to hit the start tracking button and then end your day to find out that nothing was tracked because you missed a prompt to track for solo or friends. I don’t want to be asked that I just want to track my statistics please make it so I can turn that option off and when I hit start tracking it starts to track..Version: 5.224.0

Doesn’t really do anythingVery disappointed. App seems to only tally the days of skiing at Ikon resorts. The Slopes app generates much more interesting data. -maps runs, calculates time in lift and time skiing. Ikon should look into acquiring it..Version: 5.214.1

FrustratingTakes too long to find functions amongst all the pretty graphics and photos. Don't try and start tracking unless you have plenty of time to find the button.. Booking parking seems to portal you to other sites that you probably haven't registered on... (Crystal Parking). Needs better integration between resorts and simplifying. Epic do a far better job (although theirs is a data hog).. How do so many free apps (without the backing of huge resorts) manage to do such a better job.....Version: 5.300.3

Removed speed trackingLikely due to our overly litigious society, they caved and removed speed tracking. Now you'll need to use yet another app to track a specific metric. And prior speed data is hidden too. The new stats interface is a downgrade. At least the map info and location tracking is the same. Still more useful than the Epic app..Version: 5.400.1

Room for improvementThe friend group feature needs a lot of improvement. Why can't I permanently add friends instead of needing to create a new session every time I start tracking? If people stop and start tracking to save battery they have to click the link every time they restart tracking to get back into the group. Additionally, having to actually hit start tracking is really annoying considering the EpicMix app is able to track via lift check in points. Also, if someone has one account and two ikon passes (family), the app can't figure out how to differentiate the two users, preventing you from tracking more than one of those people at a time..Version: 1.1.0

App never worksIn past seasons the app worked most of the time, but occasionally it would stop recording a session. I enjoyed being able to see my runs, top speed, friend’s locations, resort info, etc.. Now the app doesn’t work 9/10 times I open it. It keeps saying “error” or “try again” and won’t show me anything. I can’t view resort info, season stats, or my profile. I keep deleting and redownloading the app but it’ll only work once before it glitches again..Version: 5.300.0

Great idea, poor executionThe app is a great idea and has some great features. The issue is that half the time the tracking does not want to start and will require a dance of killing the app and toggling airplane mode to get tracking to start. When tracking does run, it is not accurate. I run ski tracks at the same time on the same phone and the results very widely; however, when doing the math on vertical feet ski tracks is always more accurate. Furthermore the ikon tracking (vert ft) will vary wildly between friends that are running the app and skiing the exact same runs as me. Finally the app has randomly stopped tracking, leaving my totals much lower than they should be. Additional suggestion. Allow us to have ikon friends so we don’t have to send out invites to join a tracking group EVERY DAY!.Version: 1.1.0

Tracker not workingThis is a great app when the tracker works. But it doesn’t work so the app is obsolete..Version: 5.224.0

Can’t make or cancel reservations on the App!!So annoying that you can’t make or cancel reservations on the app. There should be an easy clickable way to do this directly from the app but instead you have to log in to the Ikon website and do it from there. For such a huge business, not being able to the from their App is ridiculous - you don’t have people who can add that to your App?.Version: 5.300.3

The IKON App Is AwfulThis is my first year on IKON. On my first day I thought the IKON app was better than EPIC because it was GPS driven. However, one day I skied for five hours and for some reason it stopped tracking 2.5 hours into the day. It was weird because at the end of the day I had to push the button to stop tracking, but then looking at the stats it only had a partial day. Today I started skiing at Alta then went to the Snowbird side and none of the Snowboard data was recorded. It started tracking again when I went back to Alta to go to my car. There should have been something to indicate that I would have to stop tracking at Alta, start at Snowbird, then stop Snowbird and start at Alta. Ridiculous!!!! Finally, the app only shows the recent day stats instead of allowing me to scroll back to prior days to review where I had skied. Send your programmers back to the drawing board for some necessary improvements. BTW the EPIC PASS App is EPIC!!!!!.Version: 5.214.1

Terrible Tracking SystemThere is not much the application can do that is specific to the application, other than tracking across multiple IKON resorts. This is frankly one of the worst tracking systems I have ever experienced! Even though my location services is turned to, “always,” constantly click, “start tracking,” and leave the phone in the mobile application, it still fails to track and keeps leaving the session. If anyone out there can fix this, it would be much appreciated..Version: 5.214.1

Link pass doesn’t workI had the app for a while before I purchased the Ikon pass. Using the new login email the app couldn’t connect with Ikon Pass correctly, please help..Version: 5.226.0

2022 season issuesOverall the app works great. Sharing locations with friends so we can find each other easily is a great addition. However, In the last 4 weeks I’ve had to delete the app 7 times so far when I get the ‘oops something went wrong’ message and reinstall. Nothing major but annoying when you’re out on the mountains and it glitches again and nothing works. This is when I have Wi-Fi and using data..Version: 5.300.1

Never loadsConstantly says “oops somethings wrong” and doesn’t load the destination. Doesn’t matter if it’s strong wifi or network… still does it..Version: 5.224.0

Hoping for a few more featuresThe app works well and I like the tracking features. However I personally started tracking on the Slopes app instead now because it syncs with Strava so I can track my workout. I would love if the Ikon app allowed this fitness functionality as well. Also please make it easier to make reservations on the app. I don’t even think it’s possible right now and it’s always a pain when I want to go to Brighton.Version: 5.300.3

Does NOTHING meaningfulBasically a pass thru to their website. Save yourself the headache and just go to the website. App Only shows the most basic fluff about destinations. I mean I’m on a skiing app, why the heck do I need culinary info? I want to sign up for reservations to ski areas, see maps, maybe track my runs, period. They don’t even have an easy to locate link to making reservations. When you try to do so via destinations it’s literally a six step process. What’s wrong with the IT department here?.Version: 5.0.1

Tracking Not GreatFix it to auto tacking when your lift pass tags the chairlift!!!!!! This is the first year I’ve had IkonPass, usually I do the epic Pass and I loved that it (EPIC) tracks every left you go on when tagging your pass to get on the lift and then you can tell your vertical feet and all the chairlifts that you’ve been on. This one is a little different where you actually have to click start tracking in the beginning and then it tracks actual runs you go on which is cool, and speed etc. IF it would actually work. I turned it on to track and it said that I only skied for 1.5 hours even though I skied about 5 hours. So now I don’t have my real stats. And it’s going to be annoying to remember to turn on the start tracking every time I ski..sigh Another complaint is why can’t I reserve a day to ski on the mountain through the app??? Why do I have to go to the web page in browser to book? App is ok but definitely could use some fixes. Seems pretty basic at the moment, hopefully it’ll get better....we pay enough for this pass.... Fix the App!!!.Version: 5.0.1

Pretty useless appYou can’t do much on the Ikon app besides understand what the Ikon pass provides. You can’t make reservations on it. You can’t map out a trip on it. It’s pretty much worthless and doesn’t provide any added value that you can’t get from the website. Invest in some app developers and make a product that provides real useful value. And I can’t submit a review because the “nicknames are taken” there’s no way the stuff I’m making up is taken..Version: 5.300.3

App Randomly stops trackingVery impressed with the level of detail this app captures. The issue I had was it would randomly stop tracking. If you didn’t constantly keep checking you might end the day, like I did, discovering that half your day wasn’t tracked. Also Adding a Buddy is overly complicated. Wanted to add my two sons who are connected to my Icon account but still had to send them a text invite. Not sure why it can’t be easier to add your other pass holders..Version: 5.214.1

Doesn’t track season statsHomepage says accurately that I had 19 days. When I click on details shows I have 7….Version: 5.225.0

Ikon Pass Has Lost Its ValueWhen it first came the pass was worth the money! I loved it! I skied all season at Blue Mountain and used it for trips out west and to VT. Now it has restrictions, blackouts, different levels, requires reservations at vacation spots like Jackson Hole, etc. Next year I will buy a 5x7 at Blue and passes as I need them when I travel..Version: 5.300.3

Good features, terrible performanceI really like this app when it works. Being able to track your day along with your friends is great, but most of the time now when I open the app at a resort it doesn’t work at all. Can’t tell where I am, doesn’t know I’m at the mountain, crashes constantly, etc. Disappointed by this but if it was fixed it’d be five stars. Right now its unusable for me.Version: 5.300.4

Frustrated iPhone userI have had to remove and install the app once every two to three days for the past few weeks so I can access it. I keep getting the " Oops. Something went wrong... Looks like it's something on our end. We'll take a look as soon as we can.". I went on the website and got the run around from your ai customer service that was no help but also said you would look into the problem. Well, you've had two weeks. Why do I give you thousands of dollars for access to your resorts and get no response or help?.Version: 5.300.0

Not a great companyBeware when buying a pass from ikon, this company and its customer service are not great. I had bought the ikon base pass for the first time this season and did not buy insurance, I am a confident skier and was already spending tons $$$ on the pass. During my first trip and first day of use, I fell and was severely injured on the hill. The doctor told me I am out for the rest of the season and wrote a note for me to give to ikon. I called ikon shortly after, waited forever to talk to someone & they would not refund or even defer my pass to the next season since 1 it was past the deferral date & 2 I had already used the pass. I am now out tons of money from buying the pass and paying doctor bills. I understand the risk when skiing but ikon could have at least differed my pass or given a partial refund. The pass is way too expensive to not offer something like that, especially with doctors confirmation of injury..Version: 5.300.3

Awesome concept, poorly executedIt’s pretty convenient having all the mtn information accessible through the app. Great idea for tracking friends, days gone, and all the other stats, but I cannot trust the numbers at all. Season stats and season totals are different, not counting a day ridden or a lift taken. Would be nice to have the pass id in the app. 1st world problems, but hopefully this stuff is fixed by next season..Version: 5.300.3

Do not working today.The application don’t work today why?.Version: 5.224.0

Tons of info, except for the info you needWhen you click on a destination, the app should clearly tell you the reservation policy and allow you to make a reservation. It does not do this. Some of the reservation-required destinations have a link directly to make a reservation. Others don’t, you have to go to the pass website. Give me the information I need about reservations quickly and easily. Let me make a reservation right from the app. Crystal, deer valley and big sky all require reservations, but this info is not available on the destination information, nor the ability to make a reservation directly. This is a fail. Why else would I use the app?.Version: 5.300.1

Unreliable even after tons of feedbackWhen it works this app is very good, but it does not always work. i have used it over 60 ski days and over 1,000,000 vertical this season. Finding your connected buddies on the mountain is cool... however ... this app has CONSTANTLY been disconnecting me and even logging me out. i need to “rejoin session” after almost every run. and then often re-invite buddies too. lately its been more annoying than useful. Seems it chokes once you pass 800,000 vertical, so it may be due to a max memory per user issue? This is happening to many users. We have been giving feedback since last year. The problem is well known and should be easily fixed by an amateur coder. C’mon alterra. Spend the little bit to fix a simple problem. Make It happen please..Version: 5.0.2

Great features; however, they don’t workIn theory, this app is incredible. To be able to track your progress, see your speed, altitude, which runs you went on, their degree of difficulty, and how many calories you burned is a lot of fun. The problem is that this service rarely works. We ski’d for 6 days and it worked twice. When I sent an e-mail to customer service, 24 hours later they said log out, delete it and then re-install it. I tried that twice and it didn’t help. Fix the bugs so we can rate it 5 stars! Without this service, all this app is is one big advertisement for Ikon Pass which is absurd because I have to assume that anyone that would download this app is already a pass holder. If you want to make reservations or change something you need to go to the Ikon website. You cannot do it from the app..Version: 5.0.1

Good when you've got coverage, useless otherwiseThe app does a solid job at what it aims to do when you've got mobile data coverage, but it will do essentially nothing (other than continue to track your movement) if you don't have coverage. This means that if you're somewhere without coverage (many if not most places in a ski resort) and want to look at a map, you can't. You also can't start tracking (even without sharing your location with others) without coverage. Since I don't track myself the whole day (for phone battery reasons), the app is generally non-functional 80% of the time I want to use it due to not having cell coverage. Caching the list of resorts and maps for offline access would solve this problem. Additionally, allowing users to start tracking without coverage should be quite feasible. The app is 80% of the way there in terms of functionality but only 40% of the way there in terms of real-world usability. Realizing the remaining 60% is not hard though..Version: 5.301.0

HorribleBeen using a tracker for years . Although there are some great features such as seeing the others you can invite in , the tracking is completely inaccurate and the app shuts off randomly missing runs . Very strange , tracks then doesn’t . Even lost a whole day even though right before I shut it off the day was there . When you guys get this right please add a feature where you can create your ski group and do not have to add folks every day on the hill. I’m looking forward to the bigs being worked out..Version: 1.1.0

Unable to track all statsLove that IKON got its own app, but so far have been disappointed in its functionality. I’ve used the EpicMix app for years and have never had issues with it showing the vertical feet, lifts, etc. and so far I have been skiing 6 times at 4 different Colorado resorts with IKON. The only information it has show is my total days and destinations, no other stats load. I’ve made sure location services and data is on, still no difference. Hopefully they fix this soon or I’ll stick to SkiTracks..Version: 1.1.0

Difficult to useNow that we have to make reservations at many resorts because of Covid, can you pls do 2 things: (1) Reduce the number clicks from the app home page to get to where you can manage your reservations. I can never find it, it’s buried from the home page. (2) can you proactively send notifications to people when their ‘favorite’ resorts add or change reservation requirements? You know which resorts are my favorites. You know when reservation requirement changes are made by resorts. But I don’t, and unless I check in on the app every single day and manually check, I can’t tell. Can you solve that for us? Thank you. Then I will rate the app higher!.Version: 5.0.1

Tracking good, friends badUsing next to my Garmin watch I’m getting a fairly good (if not slightlygenerous) tracking for speed and runs, but I don’t expect that to be perfect. It works for what it is. Adding friends however, is abysmal. I send my ikon pass holder friend the link and it does nothing. Tried this with multiple friends. Tweaked iPhone settings, permissions, restarted etc and nothing. Just seems to be a completely non working feature. And when I called customer service their main advice: make sure GPS is on. No reason why this shouldn’t work, but they just can’t seem to figure that out..Version: 5.0


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