Spark Driver Positive Reviews

Spark Driver App User Positive Comments 2024

Spark Driver app received 16 positive comments and reviews by users. Can you share your positive thoughts about spark driver?

Spark Driver for Positive User Reviews

✓ Good experienceBeen driving for a month now and I can say it has been a good experience over all. The three negative things I can say is 1- the time to pick up an order should be changed. I sometimes have 20-30 minutes before I can pick up an order and will have to wait in my car the entire time. So I just started to door dash during those 20-30 minutes to at least get some money. 2- The customers have 24 hours to change the tip. It should be firm once they place the order. They can easily change the tip to less money. And 3-one of the Walmarts I went to was extremely backed up. They had over 100 orders backed up. I went at 8pm and one of the workers came by and said it would be an hour before getting the order. Since I was hungry, I went to eat and came back. The same guy then tells me it’s not ready yet so I wound up waiting another hour. So it was 2 hours waiting. It got delivered by 10pm and the person that made the order had ordered it at 1pm. She was very understanding and even changed my tip and gave me more money. I will not be returning to that Walmart. Luckily the app lets me change the zone and I can go to another city to work. Other than those two things it’s been a good experience so far..Kat19780405Version: 3.9.2

✓ 🤘The app is super easy to use and I like that they have pretty good gps coverage unlike other gig apps that got ya driving miles down the delivery locations and have to hassle with the time and such to get a job finished However I do wish you guys would work on the times you have things expected by as I’ve noticed in the big cities I can’t even come close to making a time you guys need to add quite a bit more time and account for the fact that there are too many people waiting for other pick ups and sometimes it takes too long to pick stuff up and there’s no credit from hey I picked this up and Walmart was late giving me the stuff and there’s no extra time allotted for that and the time it takes because there’s fires are the time that it takes for others and then it dings ya and the fact that if you have a batch order it will hit you on each one of those whereas those are considered one order with you guysFor incentives and other account purposes which makes it a little bit unfair But other than the time crunch and the time expected being a little unrealistic the sparks app itself is absolutely amazing.TescavVersion: 3.14.0

✓ Don’t do it!I have been driving for Spark for a while now. The app will present you with a job, and miles. The miles you end up driving will be substantially longer. When you call back to ask, they will tell you that you agreed for those miles and will not compensate you for them. You are spending your gas, money, taxes, and wear and tear for a few bucks when it all boils down. However, if they offer a job for $50, and you have a cancellation, not because of anything you did, get through to the end of the job, and now have to take the item back, you’re screwed again. Though they will point out that you took the offer when it is about being shorted mileage, they won’t keep their agreement with the up front money they offered. Not to mention all the drivers running more than one app at a time. You call to complain, they say sorry l, but because so many of us idiots are willing to be taken advantage of, they don’t care, Walmart is raking in the $$$ at your expense if you do this..Grafted InVersion: 3.6.1

✓ Are Bots Running The App?Driving for spark is alright, but DDI needs to do something about the bots that seem to be running the system. Many offers flash across my screen, I'm looking straight at them, click and there's nothing there. That effects my metrics, appearing I never accept surge offers or FC/FS. Next, there does not appear to be anything in the app that is paying attention to your vehicle size, offering jobs to me when I have a small four-door sedan, to deliver a screen door to a customer. The location services should be fine tuned, for example, in our zone, we have four stores that are miles away from each other. There is no way to do an ASAP when you are 20 or 25 minutes away from that store, not to mention the horrible traffic we have here. In another example, I had to cancel an overly large Home Depot item today and I have been re-offered the same job three times. I went to the website to look at the item to see if I thought it would fit in my car but when I got to the store it was way too big. I hope this helps someone, somewhere..ClairdycatVersion: 4.4.3

✓ JeanEvery since the last update two weeks ago I am getting fewer and fewer offers everyday. I’ve called support the last two weeks straight and I’m getting zero support. They tell me 12 offers have been sent to me but they never come up on my phone! I will get two or three out of the 12! It’s so frustrating! Monday I was at Walmart 1877 and I watched the map get hot then go to a $2.00 boost then an $8.00 boost and I was not getting any offers. My metrics are in the mid to upper 90’s and I’m still not getting offers like I should. When they escalate it to the techs they just reply that the area is probably slow even when I reply and explain to them that support is telling me 12 offers have been sent to me but only 2 or 3 actually show up on my screen. I used to make decent earnings but now I’m barely hitting $700 a week and I’m working 8 to 12 hours a day and I’m getting zero support. This has been going on since the deals for days started and I’m not getting any of those offers so I’m basically getting screwed out of a chance to even earn that promo. It’s not fair that people who rarely ever drive come out only for the promos and then they’re the ones who are getting those offers and those of us who are dedicated to Spark and drive daily are not getting those offers to earn the incentives!! Getting support is impossible!!!.BriggsppVersion: 3.15.0

✓ Not too badI’ve only been doing Spark for a few months. I do all the other major delivery services, (Instacart, Shipt, Doordash, etc). So far customer service has been great for me. Wait time is always under a minute and they are quick with fixing issues. I do wish they were a bit more like Instacart in some ways. For instance, I wish they’d eliminate zones altogether and just give you orders based on where you are automatically. Instacart obviously knows by location services where you are and once you put yourself as available, it just stands orders to you without changing zones. I would also like to see Spark/Walmart put all pick-ups in the same area. It would make more sense if we only had to go to one place for pickups regardless of grocery or gen merch. Often, when I go inside to pick up no one is there and I have to wait a very long time. Usually they are over at grocery pick up and have to be called inside. Just put all pickups at grocery. Lastly, fast pay would be great too. There are a few smaller issues but hopefully with time they will get those things worked out..TrbuccolaVersion: 3.0.1

✓ Spark AppI have only been using the app for a short time. I have read some of the other reviews as well. The app could certainly use some updating . One I see that the app is routing you in straight line miles. Then when you hit navigate it takes you out of the app to a third party mapping program of your choice. In reality they pay you based on the straight line miles instead of actual miles. Which cuts your pay. Second thing I see that needs improvement is the time in which you have to make a decision in the trip. Everyone is so gung ho and trigger happy they just accept whatever. They need to at least give you a minute to decide on accepting or not! Third, DDI needs to change the tip structure to once the customer makes the order the tips need to be included and non refundable at this point! As I have had customers remove tips after delivery. And done nothing wrong when delivering there order! Finally they need to shop the orders themselves. These orders are never right! Therefore they should use there employees to do that side of the business. We hired on to drive not shop!.IrmhrscwbyVersion: 4.3.1

✓ The app is fineI really enjoy driving for spark. The app works well, most of the time. It’s easy to use. There are a few things that I would like to see changed or improved. 1) the slide to “complete delivery” button. Can it not be a slide? It’s Too easy to change to the last screen instead of proceeding. 2) is there really a “schedule hours” tab?? 3)I would love for the HELP phone number to be easier to get to. Its almost hidden. 4)the METRICS should be up to date and honest. We should be able to SEE the customer reviews. If we must be graded on them at least let us see what the complaints are!! 5) it would be wonderful if the “my zone” demand graphics were shown in real time not “based on historical data”. 6)offers should be awarded to drivers on merit, not shared equally regardless of performance. 7) since location is tracked, there’s no reason why offers can’t be made before we complete our current batch. Dispatch knows when we’re finishing up. Why must we settle for a 30-60 minute wait between finishing a batch and the next offer??.DriventocoffeeVersion: 3.3.1

✓ Bots out bidding Spark Driver ordersThis app has been a very fun and rewarding experience. I enjoyed doing spark and this app has provided the extra income that I needed to support my family. However, recently I notice other drivers started using a different app or HACK to bid for the orders. These driver were getting the orders with the higher amount at a lower acceptance rate. I went and did some research about this hack, given the little amount of information that I got from these particular drivers. To my surprise I came across a hack called Bot order Grabber, this hack would allow driver to specifically customize and select the orders amount, distance, items. This Hack even allowed drivers to select the store location as well. I understand that spark has no relationship with this hack, however I felt that this has violated the agreement and terms to the sparks app. I want to bring this to Sparks attention because I believe I’m not the only driver who’s been impacted by this hack. Please Spark, fix this issue. Thank You..Dokter SparkVersion: 3.18.0

✓ App issue and worst customer serviceI can not able to accept or reject order because button is not working. I talked with customer service several time but EVERY SINGLE PERSON GAVE ME SAME ANSWER. Here is their answer; 1. Restart the iPhone 2. Update iOS 3. Force close the problematic app 4. Clear app cache Please check your Spark Driver App settings for in-app alerts by following these steps: 1. Go to the menu. 2. Select Settings. 3. Select Troubleshooting 4. Confirm that Spark settings, Token registration, and Test notification are all checked off. 5. If any section is unchecked, you should follow the instructions on the app. 6. Select Run Tests on the bottom of the screen. 7. You will get a test notification to your mobile device They don’t know how to solve issue even worst thing everybody gave exactly the same answer like a robot! Still I am trying to fix the issue but they don’t know how to so it! I did 100 times what they told me but it is not working , I think you have to work again and again because those are not enough and they have to learn how they can solve the problems..Nix13ckVersion: 3.23.0

✓ Zone selectionRoll out zone selection for all. I only have one Walmart in my zone, when there are over 20 Walmart’s in my city. I could call and switch zones all day but no one wants to do that, so I sit and wait, while other markets have ability on certain androids to do this… doesn’t make sense why everyone cant choose their zone on app to actually work, instead of sitting at a Walmart that has no orders! Also if you have two orders you should be able to go in which ever order the traffic and situation permits, for example, option to switch deliveries or “skip” and have it come back, all other batch platforms have this capability so I know it’s possible. (For example, last batch of day, you do one closest to store first, then the one on way home, then you go home) who wants to drive home, then back to a home near store, then back home, at end of night. I believe the tech team is listening and hopefully soon this app could be a 5 star app! Most 1 star reviews prob are more dispute related than app based, although, lately, there have been some issues, although they could be on Walmart’s end. End of day we’re all hoping for an amazing app!.Frustrated but believeVersion: 2.25.1

✓ Great app, needs minor tweakingSo far I have been using this app and delivering for Spark since September 2023, I think the app is easy to use and rarely does it have any glitches. However I think there are a few things they could do to help streamline the process: once you’ve delivered maybe 2 or 3 batches for the day it should stop asking if you’ve arrived and just ask where you’re placing the delivery, also completely skip asking if you’ve checked delivery notes, because one you get into a routine you should do this with every delivery, I hate that step. Also it would be really nice if it automatically told you which area is having the highest amount of orders or being able to view each area without having to change your delivery area each time. My metro area is broken down into several areas and I hate having to take the time to change my delivery area in order to see if it’s worth going to (aka red). Other than that very little issues and their customer service has been helpful when needed..UcntBmeVersion: 4.9.0

✓ The pay is better then door dash butWhen working for Spark Driver it can be a waiting game, sometimes you will get horrible Offers and sometimes really good offers that pay well. Most of the time you will be driving far so you will be at the gas station twice a week which will take away from your earnings. Your car will also take a beating driving all around which I wish I could get a delivery vehicle. Here is the thing I wish they would stop and that is giving customers 24 hours to change there tips which there will be customers who will tip bait a delivery driver ever so often. This is how they do it. Say for example you had a offer that said 57 dollars 15 stops, you so without tips your looking at 37 dollars and with the tips your looking at 57 as it says for tips 20. When your done completing those 15 trips your hoping you get what you saw in the first place right which is 57 dollars, well guess what the customer who is a tip baiter will take that 20 back as he has the 24 hour customization to do that without the slightest reason why he took it back, so then you only make 37 which I find very criminal. We are here to provide for our families and sadly we have to hope the customer that promises that tip that you see before you click on a job will pay you that tip...Mighty AltoroVersion: 4.5.1

✓ Metrics!!For the last month or so, I’ve been dealing with a big issue with my metrics. Being a full time driver, I fully depend on this work. I’ve been calling support 2/3 times a week only to get the same answer.( They will create a ticket and have my report escalated to a higher team) We all know the higher your metrics, the better round-about offers you get. Since dealing with this issues I admit I haven’t been taking those low pay but large orders that even come in batch orders. For example: start of the day my metrics is at 60%, I decline 3 round-about that day but I take 10 orders that day also. The next day I’m at 50%. How!! That was happening for weeks. I’ve gotten so many excuses of why that was happening. Knowing it wasn’t my fault. Last week I finally spoke with an agent who told me that it was a problem with the system and they were working on it. On Sept 19 I woke up with my metrics at 100%. Fully excited ready to go make money. Get out there offers wasn’t great, declined 3 offers that day, and the next day I’m at 72% . The math is not right. Same issue yesterday and wake up the morning and I’m at 33%. Spark!!.My3babzVersion: 4.3.1

✓ A little frustratedI love this app and the incentives, but I had been off this app for a while after my husband got covid and fell broke his leg and one thing led to another and he’s Ben down for 1 year now as of Oct 6th but I really need to make up some money now, so I had been taken off the app because I hadn’t been on for so long , so I called and they re-instated me. The problem is that ever since this happened I do not have the option to put in my available times . I only have the spark now option and you know of your not scheduled or have put in as available time that you are getting any leftovers ., but the option is just gone from my app. I called again and spoke with someone today who told me to erase the app from my phone and put it back on later and see if it would fix the problem but it hasn’t . It. Just keeps putting me back with the same app. It just seems to to the cloud and when I reload it , it just comes from the cloud in the same way so I’m at a loss as to what to do so I can set my availability up and don’t seem to be getting anywhere. So I’m a little frustrated. Other than this the app has worked fine for me..Choppy4179Version: 2.28.0

✓ Frustrated 😕My availability is set & I do change it when necessary. Normally my schedule only allows me to work 3 days a week. For awhile now I either don’t receive offers on those days I’m available or very few. I know they have orders because if you’re a good driver you form a relationship with the online grocery employees. Plus I live in this town so I see these people when I shop there as well. Now the majority of the time on the days I’m unavailable offers come in quite often. Now granite I understand those days that I’m not available are busier than the rest of the week, but it still doesn’t seem right. Now this week I was available almost the whole week and I made sure my availability reflected that. Yet all of a sudden on these normal busy days I have barely received any offers. There are also many times the notifications do not make a sound or they don’t show up in a banner. I make sure the settings are correct which they are & everything else on my phone works. I always make sure my app is up to date..BJBOWKVersion: 2.12.4