FanDuel Racing - Bet on Horses App Negative ReviewsFanDuel, Inc.

FanDuel Racing - Bet On Horses Negative Reviews

4.5
4.55367 star

Total 15 Negative Reviews

FanDuel Racing - Bet on Horses App Complaints & User Negative Comments 2023

FanDuel Racing - Bet on Horses app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using FanDuel Racing - Bet on Horses? Can you share your negative thoughts about fanduel racing - bet on horses?

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FanDuel Racing - Bet on Horses for Negative User Reviews

Credit card fees charged with SLI-TVG depositsBeware that I was charged a $10 cash advance fee from my credit card company when making a $50 deposit with SLI-TVG from my Fan Duel account credit card. Fan Duel has never charged me this fee. I have not received my $50 promotion deposit from them yet but was charged $30 in cash advance fees so far. Very unhappy with the Fan Duel endeavor..Version: 1.0.5

What happened to my account login and winningsI have used this app for some time but recently and all of a sudden, I have login issues. And customer service is total garbage. All automated. I have tried numerous times and I can’t get a live agent..Version: 1.8.1

TransparencyCustomer service agents have no idea what they’re talking about. I asked why I couldn’t withdraw my money and they said it was because I needed to wager through the bonus even though I already had. So I go and bet another 100 on a horse and I STILL couldn’t withdraw. Then all of a sudden it’s because my deposit hasn’t cleared. The app needs to make this transparent to the user so I’m not asking customer service agents. That’s how it is on Sportsbook so why is it different here.Version: 1.6.4

Don’t Download!!They fail to mention that unlike normal FanDuel if you use a credit card they will charge you a $10 cash advance fee wash time you deposit. Their customer service agents are extremely rude, unprofessional, and don’t do anything to help with issues you’re having. They blame you for issues their app is having. Use other horse race sites. This is a major fail.Version: 1.0.5

Customer service is TRASHDon’t worry. If your account gets flagged? You have to sit in a very long line that take on average to 30/60 mins to get ahold of someone. And then they will give you an automated message. “Account team is looking into it, be on the look out for an email.” That won’t come for 14 plus days. Or just never get back to you. Hack of a company. Use DK..Version: 1.8.1

Great app except one flawThis app was great and I was a frequent user for a couple years at least but now that it requires you to share your location I am no longer allowed to participate as a resident of the garbage state of Virginia. Delete.Version: 1.8.0

Good app but not enough to keep me betting.Promotions are hot garbage and very specific to certain tracks. Pay outs aren’t that great. Just not enough to get me to stay betting on horses. Will stick to other gambling. App runs well though and easy to use.Version: 1.7.1

App Crashes Non-StopFor the last week, service time out. Shuts down every 30 seconds to minute. Also most days where the app doesn’t even open at all. Extremely frustrating. When you’re making last minute bets (and can’t), when you’re watching your bets live and it crashes. Seems unacceptable at this point. No issue at all on regular fan duel. Started going back and using winners instead.Version: 1.0.5

Sneaky and misleading deposit scamsI played on FanDuel racing for weeks thinking that they were a decent site with no deposit fees. No such fees are stated when you are making a deposit with a credit card or debit card and this is why I chose this site to wager on. Little did I know they were charging me $10 fees each time I made a deposit. Nobody would deposit $50 knowing that you’re going to get charged $10 extra for that deposit. After contacting customer support the representative named Antonio said that their policy is listed and sent me a link. The link the he presented me with was about a 10 minute long read that is not available to customers using the FanDuel racing app unless you really search for it. Please do not even consider using this sight after reading this. They are sneaky and unaccommodating when asked if they could rectify the situation. Antonio was not helpful and essentially made me feel like I should’ve know already..Version: 1.0.5

Inconsistent Support StaffI’d give them 0 stars if I could. I was a first time user and opened a chat with support to ask about the first time user promo, which I was told I was eligible for. A day later, my bet settles and no insurance was applied to my bet. I opened a new support chat just to find out that I didn’t apply for the promo, and the info I got from my previous chat with support days earlier was incorrect. Absolutely ridiculous support and poor way to treat customers, especially new ones. Would not have placed my bet in the way I did had I not been given incorrect information. Waste of my time and money. Will not be using FanDuel/TVG, and highly recommend you take your business to a company that has a better support staff and actually cares about its customer’s experience..Version: 1.2.6

Maintenance Takes FOREVER!I placed a bet early this morning at apricot. 9:50 am and the race started at 12 noon, the system went down for maintenance right after I placed the bet and here it is already1:35 pm and it’s STILL DOWN! Don’t know if I won, couldn’t watch the race live, do your MAINTENANCE WHEN NOT MANY ARE ON NOT MAJOR USA RACES!.Version: 1.6.4

DO NOT USE HORRIBLE CUSTOMER SERVICE!!!I am an army veteran, I have used this app multiple times to bet and never had an issue, I usually make smaller bets here and there but decided to make a big bet for once of 500$, a couple minutes before the race I say no way go to request to cancel says cannot be cancelled error I try to cancel again and it down not work, race starts I contact customer support, they tell me I can prove I canceled before and there site only says I requested to cancel!! The did not work with me or anything basically just said sorry your out of luck!!!.Version: 1.6.6

I can’t sign upI’m already signed up on FanDuel Sportsbook but when I tried to sign up for Racing it would not let me and I’ve been trying a week straight and it won’t let me talk to support about why I can’t sign up for this app Help me.Version: 1.6.4

SCAM!Made 3 deposits, 2 though debit card and 1 through PayPal. All said declined and but all 3 were taking from my account and then they held my money for 5 days! Thousands of dollars! Clearly using people money to pay off losses! This cannot be legal!.Version: 1.2.1

TerribleI’ve tried them all and this is literally the worst app I’ve ever used. Signs you out every 5 minutes or so, was just in the middle of a race when it said Face ID required and went to the Home Screen, they try to add little animations when you click on a horse rather than using there time for for more racking info….. pace, na that doesn’t matter.Version: 1.8.0


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