AthenaOne App Negative ReviewsAthenahealth

AthenaOne Negative Reviews

4.5
4.58564 star

Total 27 Negative Reviews

AthenaOne App Complaints & User Negative Comments 2023

AthenaOne app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using AthenaOne? Can you share your negative thoughts about athenaone?

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AthenaOne for Negative User Reviews

Currently dysfunctionalIn general I like the app a lot. In the last two weeks it has stopped being useful as I have to re-sign in using SSO multiple times a day. On the weekends I use the app to support our clinic’s COVID treatment team and need to quickly sign orders for Remdesivir or Paxlovid. The recent glitches have been extremely frustrating..Version: 2.2.63

TemplatesI have been very happy with my time with Athena to this point. I would second the request for dictation. My primary concern is that I can only see one template. I have a second appointment template that I cannot reach in the app. But thanks for getting this started.Version: 2.2.10

Too many flaws and glitchesUnfortunately I cannot use this app reliably right now. There are so many glitches and moments where the app freezes. Face ID login does not work for me at all, once it accepts my face the app just stays on the login screen and I cannot get into the app. Once I am able to get in, the app gets stuck quite often and I have to close out and restart my phone to try again. It’s much more of a hassle than helpful right now. Currently using on up to date iPhone 12 with most recently updated Athena One app..Version: 2.2.36

Terrible for patientsI have no idea how we have for profit healthcare in this country when the investment in technology is so lacking it’s laughable. As a patient, I can’t stand it when my providers use Athena Health. Accessing my account is cumbersome and frustrating and it’s impossible to access my summary notes using a browser on my phone. Their software is clunky and not user friendly. Please make some investments into your software and allow for more feedback from patients because your website makes it abundantly clear you don’t want it..Version: 2.2.63

Unable to logon or get customer support!I cannot logon because it requires my email AND my email contains periods witch are NOT ACCEPTABLE. Trying to contact customer support is useless and usually leads in an endless loop of NO CONTACT! I cannot find a telephone number to call for support. I would like to be able to access my information using the app, but cannot!.Version: 2.2.64

It’s better than the desktopBetter than the cloud But athenatexts can’t seem to sync well Should be able to approve delegated orders on the app. Especially if you are on vacation and you would be able to do it on the app but not desktop.Version: 2.2.56

AwfulAs a doctor, time and ease of use are so important. This app does not take that into account. The web app was perfect. It was simple, and you got to the necessary information in the fewest clicks possible. The web app is no longer supported and the athenaOne app is a huge step down. What used to be three clicks is now 15. There is so much unnecessary information on the screen. It is much more difficult to find the information that I need..Version: 2.2.36

Can you please make an app for patients?Hello, I love using the Athena health patient portal. However, I feel as if the patient portal would be more efficient if it were an app. The portal has similar user interface and experience design to an app..Version: 2.2.35

“Any member of your practice”...?I manage a medical practice and was excited to hear that this app would allow members of the practice to log in and use Athena. While this is the EMR used by our practice but I am unable to log in. After a week of inquiries and being told several times the error was on our end (my profile needed to be “changed” to allow me access), I was told it was because my organization want included in the “any member” release. Disappointed..Version: 2.2.30

Needs considerable update before sunsetting Athena mobileHalf the functionality of Athena Out of office. Unable to sign delegate orders in app. Unable to switch to partners inbox to sign his/her orders or look at partner’s schedule, Unable to view some scanned documents. Lab view is terrible. For example, when looking at CBC need to scroll through 5+ screens to get to previous one for comparison..Version: 2.2.36

Can’t search documentsThe new app is not nearly as personal as the old one it is quicker in some respects but you can’t search old documents at all with any significant date range and for example if you’re trying to search of patients operative report history you can’t go more than a few months back or any window more than a few months. It’s really hampers the ability to search old records on a patient and the old version of the app did not have this problem. I’ve asked multiple times to have this fixed from the software engineers to no avail..Version: 2.2.41

Brings much needed capabilitiesI’m THRILLED at the ability to prep encounter notes ahead of visits, saving a lot of in-clinic time. This app seems to have a lot of great capabilities, even if the workflow is significantly different than the desktop site. The major flaw (or is it me?) is that I can document an entire HPI, exam, orders, etc, but I cannot figure out how to finish billing and close an encounter?? Bummer to do the whole thing on the iPad, and then have to log into a computer to close them. Looking forward to continued improvements!.Version: 2.2.4

No access to patient phone contact numbers.This app is pretty useless. If I’m away from the office, I can view my schedule. However if I need to contact a patient this app will not provide a simple phone number to reach the patient. The old app provided that information and more with no problem . Why would you change a good thing and create problems when it comes to patient servicing? ......and now the mobile app will not allow me to sign in with my user name and password..Version: 2.2.45

Click happyDeath by a thousand clicks. 2-3 times as long to perform same tasks as required in some competitors’ EMR design. Fairly disorganized and discombobulated data presentation and almost non existent filters to permit finding targeted or user- specific notes and data over extended periods. The technology exists to design an EMR that is intuitive, learns users patterns and permits user- specific work flows. One day there will be an EMR that physicians truly want to use rather than are compelled to use. For now, we’ll have to be content spending more time focusing on data entry and clicking through bureaucratic hoops over actually focusing on patient care. How did physicians loose control of our work environment ?.Version: 2.2.35

Almost UselessIf I’m lucky enough to not get stuck in an endless login loop: “we see it’s the first time you’ve been logging in!” I can sometimes see my schedule. It’s so difficult to do anything else. It’s faster to walk around, look for a computer, and login on that than do anything on this app..Version: 2.2.45

Not ready for office basedI find the app to be full of potential that falls short. I pull out again after most updates but still find that I always …. Always … have to pull out the laptop to finish most tasks. I find it only useful for after hours and even so my browser version is my go to. I can’t even see using it for facility rounds as updating vitals is not a thing … odd that. Hopefully can catch up to 2010 in near future. Maybe get openAI to lend a hand..Version: 2.2.66

Can’t login anymoreI don’t know what’s been happening but for the past few weeks, I can’t login. I open the app, enter my credentials, and absolutely nothing happens. Customer support says just to uninstall and reinstall. That doesn’t help..Version: 2.2.65

It’s not great. And the tech support is garbage.The app itself is a little clunky and tedious to navigate at times. However, the real downfall of Athena is their support team. It’s absolute trash. If you can’t fix the issue yourself, prepare to have weeks pass before your issue is resolved or better yet, acknowledged as a verified issue and then subsequently informed that they won’t do anything about it until more people complain about a similar issue..Version: 2.2.19

Evil appAthena and athenaOne are EXACTLY what an EMR should NOT be. I have never seen an EMR that cannot trend labs… ( how can you trend a pdf scan?). I am a nephrologist that works on trends… AthenaOne’s other non starter issue with me is that it messes completely the schedule of the desktop version that i have to rearrange every time i make the mistake of opening athena one. They used to have another mobile app, which despite being clunky like all of Athena, at least didn’t mess my schedule. In summary, this is an evil application that is one of the main reasons i am considering early retirement..Version: 2.2.41

Great ideas but need workThis app is a great idea but does need some work to make it more efficient and effective. For example, when using an iPad with an external keyboard, AthenaText will not allow for the conversation to be shown horizontally which requires me to type sideways. Also, I am not able to pull information from the last encounter note into the open encounter note as you are able to do through the website and I have not found the option to amend previously closed encounters so I am having to wait to do that until I get home to my physical laptop. Again, great idea but needs some work :).Version: 2.2.40

Need to be able to send controlled substances1. Lack of controlled substance support disappointing 2. Need to default to patient name under search, not patient ID. When I’m on phone, I know the name but never know the ID. 3. Make the return/enter key send info so I don’t have to click “search”.Version: 2.2.61

CrashThe app has great potential, but falls short due to instability. It keeps locking up or crashing for me. I’m not sure that it is a cost effective use of my time. Spending hours outside of the clinic to save minutes during my clinical time is at best frustrating. I am not sure if they are addressing the frequent system crashes, but if they could make the app more stable, it would be well worth having it. As it is now I only use it when I have ample “down time” to allow for the time sink of using the app..Version: 2.2.18

Poor app functionalityI have my own private practice and it is just me for all the roles. I LIVE with my cell phone app to see my schedule to add and reschedule patients all day long. I cannot do either with this app. I can access my schedule but I cannot modify it. PRACTICALLY USELESS. It is also very difficult to see my schedule and change each week to access my availability. Frustrating app which I wish I didn’t HAVE to use every day..Version: 2.2.33

Frustrating complicationsI gotta say, this app/service in general left me more frustrated than anything else. It worked perfectly sending me a text to verify the account as it should until the medical provider part. After that i could not get it to text (the number it literally had just texted) me at all, prompting me to retry on three separate internet browsers and eventually the app to get it working. Still wouldn't. So I reset the whole account, set up a security question instead and wow, "the Athena health service is unable to log you in!" Error came up. OK.... one last thing, I'll call the people with the app then. After talking with the lady on the phone, she told me that they can't access the medical records of patients, ok that's fine, I don't want you to anyways I just want to be able to use the app. So then she tells me that it must be something with the medical provider not having provided my number? Even though I got an invite from them and it all worked up until the point that the app needed to text me a second time? Maybe it is something with them but now I'm just confused and upset..Version: 2.2.4

Not sure if anyone vetted this appEver since being forced to change to this app for mobile devices. There has been several issues which no one seems to even try to correct. Forced closes often needed to get Face ID to work. Cannot close items in inboxes as easily as prior app. Cannot sign orders on the app The prep feature is very clunky and essentially a waste bc you can’t toggle through labs and the note together. Overall the cost of athena as a practice is less and less tenable with these types of poor “upgrades”.Version: 2.2.41

Head spinningWhy did you phase out the old app? The new app, in my humble opinion, is horribly designed and frustrating. I can’t get to old encounter documents without going through an endless number of clicks. I prep by looking up my old encounter and reviewing old encounter documents (audiograms, scope pictures). Now it takes me 10-15 min to just find what I need to review(after practicing for an hour!) and that doesn’t even count reviewing! Please don’t delete the old app it was easy to use and I don’t need all this extraneous information just for a quick review. I’m sure the prep part will be good but for those of us who use it to review the patients for the upcoming day this app is a nightmare. Are physicians involved in your designs??.Version: 2.2.33

Locking up at startI was excited to begin using Athena one forHome visits. Unfortunately for the past few days I have repeatedly tried to start to document a patient exam and the page sticks on a pop-up box to add an Accelerators. Purple circle just keeps spinning… I have uninstalled and reinstalled the app, I have updated it. Help please!.Version: 2.2.16


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