Copper - Bank & Earn Money App Negative ReviewsNEXT Financial Inc

Copper - Bank & Earn Money Negative Reviews

4.8
4.83345 star

Total 24 Negative Reviews

Copper - Bank & Earn Money App Complaints & User Negative Comments 2024

Copper - Bank & Earn Money app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Copper - Bank & Earn Money? Can you share your negative thoughts about copper - bank & earn money?

Please wait! Copper - Bank & Earn Money Facebook comments loading...



Copper - Bank & Earn Money for Negative User Reviews

Please don’t use this banking systemWhen I first got copper I was so excited! But as time went on I realized one of two things, this card keeps failing almost every time I try to pay for things. And the register person will say that it failed, then the money will still be taken from my account and it will say pending for a while. And eventually transaction failed. But my money is still gone and it has only once come back to my account. Or I pay for something online and it says pending, then it will say transaction failed and somtime so sufficient funds if at the moment( when I first orders the thing) I had enough money, but now I don’t. And I never get the money back, I have wasted hundreds of dollars from using this card. So please don’t get it..Version: 3.17.0

Do not let your teen use thisM sons card was compromised and was charged 4 times for an amount over $200. No direct customer service number until you rrrach the highest escalation. After finding out they are backed by another bank (Synapse) they looked through the charges and deemed them not fraudulent so he won’t get any of the money back. Almost $1000 and that means a ton to him. I have never seen such terrible service or lack of communication in the banking space. Garbage at a minimum. Seriously do not waste your time or your teens time..Version: 4.0.0

ScamI set up the account and it wanted me to transfer some money, I did. I never received the card. The email not just keeps asking if I still need assistance even though I have replied several times. Then I get an email that my account was closed due to violation of terms and conditions, which I was trying to close the account and get my refund anyway. But the account is closed, I have no response about my refund and there’s no actual person to speak with to resolve this. And the only response I will get here “please contact us at this email”. Oh, you mean the one that won’t respond to me responses. Ok, will do. Awesome job on worst customer service ever and scamming people..Version: 4.3.0

HORRIBLE READ BEFORE STARTING!!Recently it was my birthday & my mom signed me up for copper so I can start a little savings just because I turned 15 & soon I’ll be able to have a actual savings account ! My mom deposited 30$ In my account so I bought bath & body works dor pick up right? HERE IS THE WEIRD THING the copper thing kept my order on hold that has never happened with any other of my cards so I couldn’t get my items ! I couldn’t buy anything now my card is “info unavailable” & I can’t see my card info this whole app is a scam!! If I could rate it 0 stars I would ! The support team is trash YOU CANT EVEN CALL ANYONE YOU HAVE TO LITERALLY JUST EMAIL & THEY TAKE FOREVER???.Version: 3.16.0

My issue is with linking accountsI used this app because my daughter was going out of town and she could have some kind of an account without having a wad of cash. Ok so I link to my credit union on May 25. I understand Memorial Day weekend was coming up but the funds are still in transfer from my credit union. There were two full business days before the weekend, don’t get me started about Saturday not being a business day but as of today the funds are still in transfer. But no problem transferring from my debit card that includes a fee, that is instantaneous! I understand the app needs to make money but come on man!.Version: 3.16.0

Don’t use this appMy daughter was encouraged to use this app by a speaker that came to her school. I set up the parent side and mistyped my email address, making it impossible for me to do anything else within the app, as all communication goes through their bot and email. Fortunately I had not entered my bank account information, so no harm done, but for a company that handles money to not have some kind of contact point is ridiculous. When we do decide to set up a debit card for our teenager, it will not be through Copper..Version: 4.6.0

Unsettling experienceI had an unsettling issue with my account and when I tried to get in touch with customer service, they wouldn’t answer my questions about my account and so I’m not sure if someone hacked into it and now I’m very nervous about the information I entered. I can’t get anyone to reply and there’s definitely no number to call. So I guess this app is fine unless you have any concerns about entering all of your valuable information into one place but never being able to get any answers about a potential breach..Version: 3.16.0

Won’t explain why….Set my 15yr old daughter up an account it took extra long for her card to come in with her name on it ( she was super excited about that ) When the card did finally arrive we activated it and I transferred her a little bit of money. The next day I checked to see if she has used said money only to find out that the account has been permanently closed citing that we violated the terms of service and if we felt like it was an error to message support. I messaged support to get the same generic closed due to violation of terms. When I advised all we did was open/activate/fund the account how is that a violation??? I was told they do not know it was decided by their compliance team….. so why tell me to message support of support can’t help….. apparently there’s no way to get in touch with compliance to see why either and to top it all off she never got to use the card and my money is still gone/on it!!!!!!.Version: 4.1.0

Terrible customer serviceTried to set up for my daughter. We are currently using Greenlight and was introduced to the app in her class. I downloaded the app and tried to set it up with the intent to switch from Greenlight to Copper. Apparently there was a problem verifying my data 😧and they were unable to set up the account. So I tried to get some assistance. All correspondence is done via email and bot responses. So I can not find out what is missing and fix it. Btw I have excellent credit, multiple bank accounts, my daughter is on my credit cards, I am a US citizen, submitted a photo of my drivers license. I have never had a problem being verified for a bank account. So obviously there is a simple mistake on the app. But again. There is no one to call to resolve. Only bot email and chat..Version: 4.1.0

If I could give it a zero I wouldThis app is horrible I got scam because somehow my credit card information that leaked so I cancel it delete it nothing to use anymore get a new one and as soon as I activate it someone already has my new information someone already tried to take money out it is stupid you cannot move your money into a bank account unless you’re over 18 and you cannot move money into your copper account unless you’re over 18 and you can’t withdraw any unless you were over 18 which makes no sense because it’s banking app for teenagers do you know people below 18.Version: 3.11.0

Giant headache and garbage appYou cannot transfer money out of this account at any time, for any reason, only in. You cannot call customer service, no phone number exists. Trying to resolve issues via email is useless and ineffective. As soon as I figure out how to regain access to this account (it’s been a week and multiple emails back and forth with zero progress) I’ll be closing it. Absolutely terrible. After reading other reviews it’s pretty obvious most of the 5 stars are not real reviews..Version: 3.17.0

Everything was fine until …Everything was fine until card was lost for the first time and 3 months later still no replacement card. I contacted customer support on numerous occasions and they keep regenerating a new number in hopes of a replacement card finally showing up in the mail. They have no phone support so everything is via email. That is the main reason people sign up for this app in the first place, a card for their child. Whoever is reading this, if you think your child will not lose their card think again. When that happens if you need a replacement card, I truly wish you the best of luck..Version: 4.0.0

Incompetent Support**Updated to add that after not being able to fund my account and zero assistance from customer service, I received an email stating I had violated their Terms of Service and my account was closed and would not be reopened. Unable to add funds to my account so I can transfer to my teen. Transaction continues to mark as failed. Support is unable to assist. They tell me to remove banking information and add manually. Tried it. No difference. Then they suggest hard closing the app - tried it and no difference. It’s continuous back and forth with no progress made..Version: 4.1.0

Almost perfectThis app is perfect for what I need it for - a bank like card for my teen that I can easily send money through with no extra charges or hidden fees. The problem is I have three teens I’d like to sign up and unlike the stereotype Copper believes must exist for teens I do not have a cell number for each one. So make a note that you must have a DIFFERENT cell phone number for every teen/child you add. So no iPad or iPhones on WiFi are going to work unless you have a number for it. Big bummer or it would be a five star for me!.Version: 3.12.0

Do not get this app they will screw you overI’ve been using copper a little over a year and haven’t had too many problems with it until a transaction came through for 94$ and it put my account in negative , I’ve tried contacting copper and no response. It said it was taken from Apple Cash but my Apple Cash is shut down and can’t send or receive money. Apple Pay support said they saw no transactions and that my bank had to fix it . Copper just keeps ignoring me and doesn’t even have a actual support number. Save yourself the trouble and use your local bank ..Version: 3.17.0

Copper Card for teens is a scam.Copper cards are meant to safe and convenient for teens but they are completely the opposite. They have multiple issues that need fixing and are also very very limiting. This card company does not give a proper phone number in order to get in contact with the higher ups when you have an issue. The support within the copper app that is supposed to help you can only understand so much. Concerning one transaction that was made while I wasn’t aware, I was never given any information about the money that was taken out. They never explained how the transaction was made while my card was turned off and they didn't give any details on what the transaction was spent on or what location this transaction was made. They only gave me the exact time of the transaction and how much was taken. I wasn’t able to click on this transaction like the rest of them that were previously made and the support was unable to help me look any further into what happened. I would think twice about signing up for a Copper Card because they are no help when it comes to fraudulent activity and are very questionable..Version: 3.15.2

Good but some problemsSo first I 13 year old male used it for the first time very good then we were just waiting for the card it didn't even come and then that's when it started to go down hill. So I always used apple Pay for irl transactions and I went to a store like I do every week with $50 in my account. Not only did it not work it took the 50 out of my account the transaction was 15 and my mom did not take it out so please explain that..Version: 4.10.0

Please just go with a regular bank, one with in person branches!I really hate copper, like it was really, really great in the beginning, but I had to move my money into a Chase account because their app got really buggy. First it was the taking forever to get allowance, then sending allowance several times in a day, now allowing charges to take the account into the negatives when it previously did not allow it to do that My recommendation? Go to an actual bank, with real branches that you can go in person to to deposit and withdraw money. Banks like Chase and Truist (Merger between SunTrust and BB&T) will always have someone waiting in line and have 24/7 phone customer service just in case something goes wrong..Version: 3.17.0

Paid for subscription but I can’t get any helpI got these for 3 of my kids but never received cards for any of them. There chat box tells me to reorder and cancel the original card that never arrived. They charge you to get a replacement. There is also a virtual card so I can use the number for purchases but I can’t find that either. They said I should have her card by 7/18 but no date for the other kid. And I can’t get ahold of customer service to help me. Through the “bot” a trouble ticket was made but did not fix anything. I received an email to rate the customer service rep from the phillipines that was assigned to my account. I NEVER WAS CONTACTED IN ANY WAY FROM THIS PERSON! Still haven’t received any cards and I can’t find her digital card either or anyone to help me. Currently emailed support and they did reach out so hopefully they will eventually get there cards..Version: 4.13.0

Terrible experienceMy kids school recommended this app and even said my kids get $15 if I follow their link and activate an account for them. I did and added my two other children. I tried several times to add my bank account and cc’s but was unsuccessful. Out of no where I get an email saying I violated their policy and they immediately closed my account. I have been back and forth with customer service they can’t tell me what I did to violate their policy but they did state I can never open an account with them again. They have also not given any clarity on releasing my kids money. This is a total and complete scam and their are so many options other than copper that are so much better..Version: 4.2.0

Poor Customer SupportThey say they work with PayPal and Venmo, but it has been nothing but problems trying to get Copper and those two banks connected. When I asked for help via email, the same, unhelpful response was repeated back to me over and over again. When my daughter tried the SMS support option, whoever it was on the other end didn’t bother naming themselves, and then just went radio silent after the initial response. There is no phone number to speak to a live person. There’s a good amount of teen banking competition out there now, Copper. Try harder..Version: 3.0.0

This bank is horribleMy son tried to buy something the card denied it 2 times and could not purchase the items because copper denied them. Than he had no money on his account because the transaction are no pending. The worst part is trying to talk to someone at the bank the only response you can get is through email and says pending transaction will take up to 7 days to fall off so now I’ve either got to pay more fees to instantly transfer money to his account or let him have no money for 7 days of which I’m sure they are making interest in there account...Version: 3.17.0

Horrible Experience!My son and I were with Copper for over 2 years. In that time his card has been hacked three times. The second time it happened they completely closed his account without any forewarning or communication. Luckily, they were able to reopen it without too many issues. However, the third time he had an unauthorized transaction was 2/6/23 in the amount of $604. When I reported it through the app they again closed his account without letting us know anything. At this point, it is 4/4/23 and I have emailed them at least 20x trying to get this resolved. All they have said is that they’re investigating it. It’s been almost 2 months with very little communication from them, no updates and no results. As of right now it looks as though my teenage will never get the $604 he worked to save 😡 I DO NOT RECOMMEND THIS COMPANY.Version: 4.8.0

Borderline criminalPlease do not use this app! Opened an account for my eldest daughter and tried to deposit her cash savings at an ATM with her new ‘debit card’. (You can’t deposit at atms). We have been trying to get my daughters missing deposit back for over two months: no copper bank phone number, no live support, only a chat bot…I even tried to reach out to the founders on linked without any response. The only thing they have taught my daughter about banking is how to not take any responsibility ok behalf of your customers..Version: 4.10.0


🙂 Copper - Bank & Earn Money Positive Reviews
Is Copper - Bank & Earn Money not working?

Copper - Bank & Earn Money works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Copper - Bank & Earn Money.

⛔   Copper - Bank & Earn Money Problems
Applications with negative comments similar to Copper - Bank & Earn Money
Antica Dimora Charme Suites negative reviews, comments
Antica Dimora Charme Suites Negative ReviewsCristina CagliariTravel2023-12-13
Bright Offices negative reviews, comments
Bright Offices Negative ReviewsSpear Street CapitalBusiness2023-12-13
Amaze Academy negative reviews, comments
Amaze Academy Negative ReviewsAmaze AcademyEducation2023-12-13