MWH: Fitness + Wellness Negative Reviews

MWH: Fitness + Wellness App Complaints & User Negative Comments 2024

MWH: Fitness + Wellness app received 10 complaints, negative comments and reviews by users. Have you ever had a bad experience using MWH: Fitness + Wellness? Can you share your negative thoughts about mwh: fitness + wellness?

MWH: Fitness + Wellness for Negative User Reviews

✓ Old version better.It’s a shame you took out the comments on your new app. That was the best bit. New app is a bit too polished. Your appeal before was how down to earth MWH was..ChristinaprinceoftheuniverseVersion: 8.0.2

✓ New app is not greatUpdated review: Unfortunately, the new app was not ready for prime time. There should have been much more user testing and piloting before this app was rolled out. The interface isn’t user friendly, and I hate that you have to scroll all the way to the bottom and click “view all” in order to get to your favorites. The app feels chaotic, and it is also SLOW. Everything takes longer to load than it should (especially the comments). I dislike the music at the beginning of each video (just get to it already), and there’s an odd black line at the bottom of all of the videos. This app feels underbaked in a big way, and it’s going to cause loyal followers (of many years) to leave. Favorites are gone: After three years of using this app and carefully curating my favorites over time, they’ve disappeared with the new update. I’m surprised that Melissa and team didn’t think to either carryover favorites, or to warn users that this was going to happen. While I’m interested to try out the new “creators,” deleting all favorites is a big negative of the new update..CmbmnVersion: 8.0.9

✓ Liked old platform betterI have been an MWH subscriber for almost 3 years and will probably cancel this month, sadly. The new platform just has too much going on, and I lost all of my favorites with no warning when I updated. I was also locked out for a whole month with no reimbursement and the team just blamed glitches and emails not going through. I loved MWH because the workouts were tough and she was so relatable and down to earth, but I feel like all of the new videos don’t have that at-home vibe, they are always so short, use too many props (I prefer using my own body weight) and even the power flows have too many pauses and child poses mixed in. I tried doing a 24 min Kim Strother power sculpt and really didn’t feel much. There’s only one workout I’m going to truly miss- the 22 minute standing ab that she did on her deck in the summertime but at this point I can probably do most of it by memory anyway. I feel so sad but all of the changes are just not for me..HelllayVersion: 8.0.7

✓ No access to app and customer service poorThe app went through an update 3 weeks ago. This made me loose access to the services because it kept displaying that it did not recognise my email. I emailed customer service and received no response, I reached out on social media to which I had 4 messages to say customer service will get back to you and they never did. Now decided to cancel the app as it has been a waste of money..Cherie156789Version: 8.0.5

✓ Updated review of app still love these workoutsUpdate: I’ve tried to give the new app a chance but it just isn’t good. When I view on iPad, which I keep in landscape with a keyboard, the app defaults to portrait and will not transition to landscape until you start a video and expand the video to fill the screen. The class filter is inconsistent. If I narrow by 10 minute classes, sometimes 7-8 minute options appear, sometimes they don’t. The music at the start of every video is totally unnecessary and to me, annoying. I miss how the old app just launched right into the video so you could get moving. I can’t speak to all the additional content because I’m not interested in it. Overall I’m still disappointed about the major change in the app. Prior review: MWH workouts are so easy to incorporate into your daily routine. I love that I can do the standing series at my kitchen counter and roll my mat out for a quick and super effective workout anywhere. The app works perfectly for me, too..JTHapple8Version: 8.0.7

✓ Issues since last updateHi! Since the last update, I have gave several technical challenges, including being locked out of my account for over a week. Now, my airplay isn’t working and I see you may have taken away the chromecast feature? Chromecast was how I got to enjoy MWH on the big screen. I am a huge fan of MWH but the technical challenges post upgrade need to be managed better and have a quicker support turn around. Will modify my rating to 5 stars once these issues have been resolved!.VERYOFFENDED95Version: 8.0.2

✓ Miss the old platformI’ve been a loyal MWH member for 3 years. I used it every single day until the new launch. The old platform was more simplistic yet it far exceeded my expectations in the value I received. I recommended it to nearly everyone in my life! While I completely understand and appreciate the effort to improve the platform and content, I feel the content has completely changed and I now it see significantly has gone in a different direction that no longer serves me. The app is no longer intuitive for me to use and the product issues and experience is no longer enjoyable to navigate. The introduction and focus on dance flows and new instructors feels random to me, and MWH is no longer a part of my daily routine. I will likely not renew my annual subscription and have moved on to implementing other Pilates apps and classes that feel more aligned to original MWH content/app experience. I will always be grateful for Melissa for introducing Pilates into my life but as a loyal customer I feel disappointed that the needs and wants of long-time users did not seem to play a part in the strategy of the new platform and where MWH is going. I would highly suggest the MWH team to implement surveys and do true customer research when it comes to the product roadmap and growth strategy of the platform in the future to prevent further churn of long-time users..Former Fan 7Version: 8.0.7

✓ LoveLove the workouts, wish I'd stop being asked to review.Ashleyp888Version: 5.902.1

✓ The new app is terrible!I love Melissa wood but this new app is the worst thing ever and I rarely complete a workout anymore due to it being super buggy. Can’t load videos, can’t screen share can barely cast. Even searching for classes is difficult and the filters aren’t helpful. Under the old app I would have rated this 5/5. Super shame that such content is let down by technology..Duvi ShuvalovVersion: 8.2.0

✓ I don’t recommendI’ve been using mwh for probably about 2 - 3 years now. I use to use it just occasionally on days where I didn’t go to an in person reformer Pilates class and noticed it was easy, but assumed I was probably choosing the wrong workouts well… I decided a couple months ago to upgrade all of my workout equipment to bala and was really excited to do more at home workouts with my new set up. I have gone through sooooo many videos and they are all so short I think they may be just getting shorter and shorter. They are also extremely easy and no matter how much I double the weight I can’t seem to feel much of a burn. The length is also very frustrating because I’ll sometimes have to put on 3 - 4 different videos to have a decent duration. I understand not everyone has a ton of time, but there just aren’t any options for if you do without having to go through rest and start a new one. Also the platform change has been awful. The new classes just don’t flow right besides feeling rushed it all feels random. I actually recently found a new platform that offers pilates classes that truly are challenging and also has many great longer ones so for that I’m thankful, but I’m so upset I did the annual MWH membership. Needless to say I won’t be renewing ever again..AnnvandersVersion: 8.0.9

MWH: Fitness + Wellness works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MWH: Fitness + Wellness.