Birch Lane Negative Reviews

Birch Lane App Complaints & User Negative Comments 2024

Birch Lane app received 10 complaints, negative comments and reviews by users. Have you ever had a bad experience using Birch Lane? Can you share your negative thoughts about birch lane?

Birch Lane for Negative User Reviews

✓ Lacking Phone SupportGot put on endless hold when I had a question about a $1,000 order I was about to place.Jane@RockyPtVersion: 5.85

✓ Be carefulWhen you order something here they don’t even have it in stock but pretend they do and keep lying for a mo th that it is coming but never comes then finally tell you. We never had that table in the first place. Just be careful!!! I fell for it. I order 1000 of dollars if way fair no problem. As long as it’s not labels birch lane you should be ok..PihshsVersion: 5.81

✓ Rating the app … not the stuff they sellI do not understand the 4.9 rating for an app that doesn’t let you filter by product details like size, color, etc. It’s crazy that you have to look through page after page of dressers (long ands short, tall and skinny, French provincial to modern, and light, dark, and white painted wood) to try to find what you are looking for. You can’t even sort (or filter) by price. No thank you. I will shop elsewhere..DaisyFire2Version: 5.140

✓ ThanksThink e ordered this item at least 3 or 4 times trying to get the right item I do not want all of them.Dimb binnyVersion: 5.44

✓ Beware- won’t price match/shoddy customer servicePurchased a bed 4 days ago with their Black Friday “sale”. Today the bed is still on sale and an additional 25% off.” ($182). They refuse to price match. So I am reordering the bed, paying $138 to ship the bed that arrived yesterday, so I can still get some sort additional savings. I won’t order from them again, that’s terrible. Black Friday sale pricing should be your best sale price. **update/reply to below** I did contact customer service several times and was told they have a policy not to price match..Shawnie_CVersion: 5.178

✓ Difficult to useHad a lot of difficulty viewing my products and having to sign in and over and over..AriaBella1008Version: 5.58

✓ 3D Tool UselessI tried to use the 3D numerous times, I have gotten assistance from others to make sure it’s not a user error and it will not let me put the products in my home!.Jasminelopez0307Version: 5.55

✓ Unable To Sign InWhen I try to sign in I get the message “Oops! Something went wrong!” I get the same message when I try to sign into Wayfair and Joss & Main..LoriMSVersion: 5.157

✓ Excessive robot verificationEvery time i click to search for something i have to verify that I’m not a robot and then it comes up “no results”. I just use the website where i don’t have that issue..Jkmc8627Version: 5.99

✓ Strange Has information saved from wayfair accountYes you read that right, i have never used this app, even on any other device and when i created a NEW account, it showed me “recently saved” and showed familiar items. Looking into it i found these the same exact items i have saved as favorites on the wayfair app. They are practically the same app and offer the same products. The user interface is okay and the things they offer i can get somewhere else for a cheaper price. I do not trust this app or wayfair anymore..Piplup78944Version: 5.62

Birch Lane works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Birch Lane.