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Marcus by Goldman Sachs® App Complaints & User Negative Comments 2024
Marcus by Goldman Sachs® app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using Marcus by Goldman Sachs®? Can you share your negative thoughts about marcus by goldman sachs®?
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Marcus by Goldman Sachs® for Negative User Reviews
✓ Works but not for older peopleApp seems to work okay, but the font is set very small if you’re a bit long sighted. With no way to adjust, I may have to revert to using the website.Version: 1.5.5
✓ Locked out of account for 3 monthsI was locked out of my savings account for 3 months because Goldman Sachs was unable to verify my identity based on my phone number. In total I spent well over 10 hours on the phone with customer support. The customer support was awful. From what I could tell all the customer support specialists work from home, but the issue is they do not care at all or are not doing anything to help with my issue. Everytime I called support they would tell me the same thing, “sir we will send you an affidavit in the mail to confirm your identity for security reasons. ” I would never get the affidavit. I would call them, be told to wait a week to receive the affidavit, wait a week and then call them back and be told the same thing. This cycle repeated for 3 months. At one point I thought I lost it all. This entire time I thought that the reason why I was locked out is maybe because I typed in my info wrong during the account setup. But it was because they could not identify that my phone number was registered under my name. If you have a family cell phone plan and you don’t pay for the bill, there is a chance that you will also be locked out of your account and have your funds frozen. If that’s the case, expect to wait a long time (up to 3 months ) to get access to your funds again. Luckily I was able to get access and immediately moved out all my funds..Version: 1.33.0
✓ Marcus is Great..:App needs workInsight is great but the app has some bugs that need to be fixed but once they are I think it will be great and my rating will change to 5. 1. Trying to link external accounts on the app I select the institution and then it brings me to screen to select my bank instead of bringing me to the screen to enter my credentials for the account I want to link. Because of this it keeps linking my bank account multiple times. 2. The view and breakdown on the app and the actual website are different. Certain accounts show up in one spot on the website and a different spot on the app. My net worth is also different online than it is on the app. This should all match in both places. 3. I started to try to link account through the website since that’s they only want I can get it to link properly but on certain institutions I keep getting an error 4. It is not easy to report bugs or get support all I want to do is sent a bug report in I don’t need to spend time talking to customer service and I could not figure out to chat through the app…I’m thinking it’s not supported or I just couldn’t find it. I found it on the website but not the app. But again I don’t want to chat with customer service I just want to report a bug. Marcus Insight seems like it will be a very useful tool once I can get all the account set up properly..Version: 1.11.0
✓ From Clarity to MarcusIf you were a Clarity user or looking for a money app, here’s what you should know about Marcus. Clarity was a fantastic app for minimal budgeting & spending overview. When they got absorbed into Marcus, there were a few changes. The main differences is that the app keeps the general UI and categories from Clarity But other than that, most of Clarity’s overview panels like credit score overview, active notifications, and more nuanced budgeting functions have since been hidden or redacted. The main difference seems to be that Marcus upped the security of the app, which in turn creates less active notifications and more login steps to see your general overviews that you typically want to reference quickly. They also seem to be pushing for the use of their other services (which probably gets seen in the app) and has the ability to access all that Marcus has to offer as a banking business. It’s a shame since Clarity was so convenient, company neutral and user friendly. Bottom line: if you’re a Marcus customer, then this app probably works well for you. If you’re coming from Clarity or want a quick & organized way to see your general economic habits, then you may want to consider other apps outside of Marcus..Version: 1.5.3
✓ Log in page is unresponsiveThe app signs you out on occasion. When it does so, the sign in button links you to an in-app webpage that is completely unresponsive. You cannot use the reset link, have a keyboard appear, or use the back button. This is on an iPad (Pro 12.9”). The log in page works fine on the iPhone..Version: 1.31.2
✓ Awful experienceI’d give it zero stars if possible. This people made it incredibly difficult to make a transfer from the Marcus account to a checking account from another bank. A few days after placing the transfer they called me and said they needed to verify the account details but they were not going to be able to do it because it was not a weekday. After that, they never called me again to verify those details. I called their customer service to make the transfer again and to verify the details, which they were able to during my call, but then the wire took a few days to arrive which messed all my schedule. I just transferred all the money out from here and will close my account. Also, the process of opening the account was also a pain because they needed to do so many unnecessary security checks and they ended opening two accounts instead of one..Version: 1.34.2
✓ Great return but the admin side is clunkyTransaction isn’t verified by most banks - you get a warning when moving money - do a test payment if you’re worried with £1. Since I’ve transferred my money the app keeps saying ‘Something is not working’ every single time. Worrying. I’ve just moved my money from Clim8!.Version: 1.31.1
✓ Slow transferring money in and outI quite like the app but it is really slow either showing money that has been transferred into the account or transferred out of the account to the linked account. With an Atom account the transfer in or out from your linked account is done within a few seconds. With Marcus it can be 10 or 15 minutes to hit your linked account. Obviously Marcus back end systems are not up to the task. My linked bank account tells me almost instantly when money leaves to go to Atom Bank and with a second or so Atom notifies me that money has been received..Version: 1.26.0
✓ Ok app - unreliable bankThe app does what's needed, but only when it can connect. I've lost count of how many times the app has reported "We're having some technical issues. Please check back in a few hours". This often lasts more than what I'd call a _few_ hours. Even the best of apps is no good if it can't be used due to repeated back-end failures. Will be closing my account as soon as I can. Probably not today - technical issues again..Version: 1.9.1
✓ IF YOU PUT MONEY HERE IT WILL GET STOLEN BY MARCUSMy wife and I have been Marcus customers for about 5 years. I have never had any issues but I have only put money in. Recently, we were trying to purchase a home that we have now lost because of Marcus. Marcus is refusing to release our entire life savings to our own account. Now we are so furious that we want all ties cut with Marcus and to close our accounts. We also learned apple cut ties with Marcus for the same issue and this is something Marcus has done for years. We initiated 4 wire transfers over 10 business days that all either get “lost” in Marcus’s online system or get declined for unknown reasons. We have spoken to probably over 100 customer service agents who all tell us a different reason how it’s our fault that it didn’t go through yet don’t actually try to help us. Every phone call we spend 30-40 minutes on hold and get transferred to different departments to be told that we simply just need to initiate another transfer. We reached out to a lawyer and now have to spend weeks putting in formal complaints with the BBB, FDIC, consumer financial protection bureau. Do not make the mistake we did. Do not use this bank.Version: 1.34.2
✓ Technical issues constantlyI can’t remember the last time I opened the app and didn’t get a warning screen pop-up that the app is encountering technical issues. It’s tolerable given the rates they pay are top of market, but you should completely write off the app providing any value. Similarly, and infuriatingly, Marcus will not link successfully with any other apps you might use like Wealthfront, Personal Capital, Monarch, etc. the data will be pulled but will break every time if you are linking via Plaid. It is because Marcus does not support open banking, which is really surprising and kind of a legacy approach. Surprising for an institution like Goldman. Will definitely leave the second someone offers a better rate so all of my other apps can start working again..Version: 1.7.0
✓ Not a fanI’m a GM card user and I really liked the Capital One app before Marcus acquired the GM Card. I really liked the feature that would send me a notification right after a purchase. It’s like you were checking your statement in real time. My biggest complaint is that the app doesn’t always show the vendor properly for a charge. I think it sometimes guesses the vendor. For example I had charges show up from Sam’s Club. I’m not even a member there. When I called customer support they said that was for Sam’s Cleaners. But there was now way to determine that vendor in the app. I also did some shopping while vacationing on Hilton Head island. I had a charge show up as Hilton, like it was from the hotel chain. In fact I stayed at a Hilton two weeks prior an the charges look similar in the app. I had to call customer service just to confirm it was a legitimate charge from the beach store on Hilton Head island. I don’t know why the can’t jus show the exact vendor for each charge. Some do show it correct but many don’t and it’s frustrating. It’s also a waste of time having to call someone every time a suspicious charge shows up..Version: 1.32.0
✓ A step backI was switched to Marcus by GM and have now dealt with this app against the background of Capital’s app. This app falls short. One of the reasons to have an app like this is to monitor your card. I obviously won’t obsessively open it to see if any activity has occurred. I like to us Notifications for that. They are turned on in the app and I settings but nothing is ever reported to my screen. It is as if notifications don’t actually exist. On every other credit card app I can get notification when there is activity. Here, nothing. It is important, Marcus. Add it. Update: the point of having an App is App alerts. No, emails is not what I am asking for and neither are text messages. Every other banking app I use notifies me from the app’s notification function when there is activity. Why is Marcus unable to do so?.Version: 1.15.0
✓ Cannot print or save documentsI have been using the app with no problem for several years. However today I tried to print and/or save my yearly statement. I could not save or print the statement and when I tried to email and message it to myself all the app would send was a link. I even tried to airdrop the statement to my phone.Version: 1.33.0
✓ Needs more security controlsMarcus seems extremely new to dealing with credit cards and their app and web accounts do not have necessary security features. I have push notifications enabled, but I can only receive emails when a charge is made. Additionally, it appears that they will only send you a notification if the charge is above $0.01, meaning that if someone makes a $0.00 charge to link your card number to their paypal, you will not get a notification and therefore cannot lock your card before they start using it. (Also, they bring up a number pad for you to enter an amount, but the decimal is missing, so you can only enter whole numbers above $0.) Additionally, the “lock your card” feature is not prominent on the app’s interface. Indeed, I cannot find it at all. In short, they appear to have not considered credit card security and I will definitely curtail the use of my card because there are no features that allow me to track my card’s use and immediate lock it if it is stolen..Version: 1.14.0
✓ Inaccessible outside of the USI don’t want to leave a bad review but I would like an issue to be addressed. I have a funded Marcus account and frequently travel internationally. When abroad I cannot open the app at all and can only log in to the website from my laptop using a vpn. I keep getting a message like, ‘thank you for your interest in Marcus but only Americans are allowed access to this service for now.’ I find this frustrating and nonsensical since many Americans travel abroad and may still want to check on their accounts. Even with a vpn on my phone I cannot open the app while abroad (primarily in the Middle East). I would like to be able to rely on using my phone since I don’t always have my laptop. It seems possible to limit the applicants to Americans while still making the website/app operational from foreign ip addresses. Otherwise the app is great, and I’m sorry for leaving a one star review, but wasn’t sure how to let the company know of this issue..Version: 1.1.1
✓ Good app, lousy banking experienceApp's been solid despite too much marketing & data harvesting. Banking experience was abysmal. Opened a savings account & executed a transfer then locked out of my account without any email, SMS, or phone notification. Turned out I had to verify ownership of the account I was transferring to. Fine, resolved, but why on the 2nd transfer to the same account? Then the same transfer blocked again because I need to verify ownership of the account I was transferring from. Couldn't get thru to that bank in 10m so I have to call them and conference GS in to verify I own the same account I funded from originally. Nope. Two weeks without being able to move my funds. Nope. No communication. No thanks. I'm done. I'm out..Version: 1.11.0
✓ Bring back the line graph!I used whatever the version of this app was before it got sold to you and loved it! I switched over when it became this and was very disappointed because some of the things that had been most helpful for me understanding my spending habits had been taken out. The biggest of which was the line graph that showed how your spending was progressing over the current month and it a had a shadow that showed your average spending over a month to compare. Please bring this back! I have not been using your app for almost a year because of this problem, but I want to come back because your categories of spending make way more sense than on Mint. (Namely you have groceries and dining/drinks as different categories and Mint combines them, which makes no sense). Please bring back the line graph.Version: 1.6.3
✓ Money transfer takes too longI have just set up my account and tried giving it a test. I transferred £1 to double check that it was going to the correct place. It took 24 hours to transfer the money into the Marcos account. If you’re transferring anything larger or your life savings, that’s just too long to wait!.Version: 1.22.0
✓ No push notifications, no balance between transactions, double transactions on purchasesMarch of 2022 and still waiting for push notifications to see card transactions. Plus, no balance between transactions and still seeing double transactions with same place and same amounts. GM really messed up when they switched from Capital One to Marcus. How in the world does this app have a 4.9 rating?? Update: April of 2022, Still no push notifications. Every banking and credit card app I have has push notifications, just not Marcus. Zero stars for Marcus. Did the app developers also do the math to get the 4.9 rating?? Still getting calls monthly that they are working on the problems. Update: September of 2023, Guess what? LoL still no push notifications, no line balance update between transactions, and still the occasional double entry. It’s been a year and a half. GM please get another credit card company to do your GM card. I asked the lady that called me from Marcus today if she banked with Marcus or had a Marcus credit card, she said no. Figured...Version: 1.32.0
✓ PoorTo my knowledge the app has been experiencing ‘technical difficulties’ for about two weeks now! No access to balances, account or payment function… no contact method other than phoning and then only between 9-5 mon fri! Hardly acceptable from a bank!.Version: 1.5.5
✓ STAY AWAY from this bank.The App was great, until it stopped working months ago. I love the facial recognition feature; that allows me to use long and complicated passwords with ease. Login once, enable facial recognition, tada! Sadly, I haven’t been able to logon since October 2022. I can’t even logon using a WEB browser. My emergency savings are stuck and inaccessible. Marcus rejects ACH transfers. Agents refuse to close my account. Oh, that computer is down, or they hang up on you, or they tell you that they are updating their software. All lies. I’m ready to have my tax returns prepared but I cannot login to print out a 1099. When I call, I’m told it’s in the mail. Another lie. See the title! Ignore my advice at your own peril. Update: Feb 8th 2023 - Truly sorry? I finally got my savings back after complaining to the BBB and the Consumer Financial Protection Bureau and I lost count of the number of calls I made to the Marcus call center. How is a ‘respected’ business in the US that treats its customers like that allowed to stay in business? Online banking? Lesson learned, STAY AWAY. Somebody call Elizabeth Warren..Version: 1.30.1
✓ Fantastic app but horrendous serviceBe careful if you ever need something that can’t be done online. Basic wire transfers are a nightmare requiring multiple calls, answering call backs (difficult if you’re a business traveler or otherwise lack access to your cell part of the day), and dealing with customer support agents who don’t live up to Goldman Sachs’ stated values. Referral bonuses and online promotion bonuses often require multiple calls and escalations to post. For basic savings and online CDs requiring just routine deposits and transfers of nominal amounts from time to time, the app is fantastic. Anything more than that and this just isn’t the retail bank for you..Version: 1.30.2
✓ Hard to NavigateI am one of the GM CREDIT CARD holders who have recently been switched from Capital One to Marcus by Goldman Sachs. The Marcus app is hard to navigate and find the information you are looking for. There is no place that I can find a concise list of current balance, payment due date, minimum payment due, available credit, next account closing date, or rewards balance. After you are done using the app it is even hard to find where to log off. I realize that Goldman Sachs is an investment company, but if they want to be in the credit card business, they need to check out other credit card apps like Capital One, Wells Fargo, Chase and Citi Bank to design an app which offers the same easy to navigate features as their competitors. Goldman Sachs should have done their homework before taking on millions of Capital One customers. They were and are totally unprepared for this venture..Version: 1.17.0
✓ Slow to updateBalances a lot slower to update than other banking apps. Monzo and Chase transfers show immediately. Marcus leaves you hanging wondering if your transfer went ok, which for a large amount of money is… yeah, not great. The limitation of only being able to transfer from a single linked and approved account so you have to bounce money around rather than just paying into savings from wherever your money is also proves incredibly irritating when you have multiple current or savings accounts. Good rates when they have a bonus deal on, but making the effort and waiting for them to either review documentation to link an account, or send money to your linked account, then send a small amount, then wait ages to confirm it went to the right account, then transfer the full amount, is often not really worth the extra 0.5% a month. By all accounts this is Goldman Sachs’ attempt at a modern challenger bank so not sure why their systems seem to be set up like a bank from 30 years ago..Version: 1.33.0
✓ 😡 FRAUD! DO NOT GET THIS CARD 😡It’s been over two months now and my car does not work. I received it and it came blocked already. I’ve called the card company multiple times and they have done nothing. I’ve written bad reviews up here and the card company simply says the same thing under every bad review which is just call us and will help you. I’ve already called them multiple times and nothing. Do not get this card. Terrible customer service. Terrible card. They are fraudulent. They took my information and sent me a blocked card that I could never use. Now if I call and I try to cancel it it’s going to mess up my credit. It was also a hard inquiry on my history. These people this card. Be sorry to this card. FRAUD! FRAUD FRAUD FRAUD FRAUD! 😡😡😡😡😡😡😡😡🤬🤬🤬🤬😡😡🤬🤬.Version: 1.13.0
✓ Sloppy user interfaceThe app has a major UI annoyance. After the first session logged in, every subsequent one throws up a “Please try again later” message on just about every screen I visit. When I tap OK, the message goes away. But having this in my face AT EVERY SCREEN is obnoxious. The only way to “fix” it is to swipe up and kill the app after each session. Of the many bank apps I use, only Marcus has this problem. Note: I’m running the most current version of the app, on the latest iOS version, on an iPhone 14 Pro. I’ve even tried removing the app and reinstalling it, but the problem persists. So this is most definitely an app problem — not user error..Version: 1.30.0
✓ Please remove the fluffI just want to see the balance, a simple transaction list, and the ‘Pay’ button. I am not using a credit card app to see somebody’s selected quotes that take up half the useful screen, nor do I need a financial analysis of transactions that represent an incomplete summary of my financial life. Please set up an option for a compact display that eliminates all that dead space. I really just want to get into the app quickly when I need to, and then get out when I am done. I did find the transaction list after randomly tapping things, thinking that it had to be available somewhere..Version: 1.12.0
✓ App good. Bank bad.The app developers did a great job. Impressive, modern interface providing a clear, simple client journey. But it’s just window dressing, unfortunately. I have a GM card and noticed their savings rate is pretty good so I thought I’d open a savings account and move some money. They promise same day transfers. I initiate a transfer to fund the account and then I notice the funds won’t be available for 7 days. That’s not a same day transfer. Is it worth keeping my money in limbo for a week to earn half a percent interest? Nope. Give me a break. If I’m going to put my money with a neobank, it better be accessible or what’s the point? I’ll just leave it with my actual bank. Goldman is clueless..Version: 1.12.0
✓ Zero Stars - Does not work with iPhone VPNLike many others, I run a VPN on my phone to improve my privacy and information security. I am unable to log into the Marcus app, getting an error that Marcus products are only available in the United States. I am connected to a VPN server in the US. I understand there may be some security policies the bank is seeking to enforce, but this restriction makes the app 100% useless to me. The whole point of the VPN is to protect my information security, especially for things like banking transactions. Please find a more balanced approach that is more customer friendly and that respects and protects our need to encrypt our wireless transactions. If we can’t get this fixed, it will call into question whether I can continue with Marcus. Thank you..Version: 1.30.0
✓ This app is horrible after updateI don't know who comes with an idea to implement tracking other banks' balances in the Marcus app! He should be fired! This will never work no matter what you do. Examples for instance update to see other bank balances are way too slow and are not in real-time. My banks (yes multiple) didn't have an update for almost two weeks. Now explain to me how i can track my balance when this thing is not up to date? Waste of time Marcus! This feature is garbage across the board. Is not just for you but anyone who uses this is the same! Please remove this garbage feature and give us something else. If you don't believe me test it! Won't work! One star until you change something or make this app better..Version: 1.3.0
✓ Almost nativeI may be expecting too much from a bank offshoot that started as web-first/only, and indeed the basic functionality of the app is well executed and everything is mostly responsive and quick. But stray out of one or two key functions and you are thrown into a webview. Given I can use touch/faceID in Safari too, what’s the point of the app?.. Nice graphs.Version: 1.6.3
✓ Chunky, needs refined.Coming from GM rewards app by Capitol One, this app is unrefined. I log into half my screen of a greeting, some quote, and a desk lamp picture. For what? Can’t even turn on the lamp. There’s no “widget” to add for IOS users so can’t just swipe over and see current balance. Wanted me to go digital statements so I did no big deal. Then it lets you know payment is due but not what is due. Is it $1, all of it, a minimum? Just gotta guess and go with it. On Home Screen you can see balance and a number but no indications that you can click it for more details. You can click the dollar sign at the bottom (one would assume $ may give more details etc, nope! Just takes you to a new screen with the exact same 3 line items from home page, just w out the desk lamp etc. So there can really can be some improvements made but it is a decent start..Version: 1.11.0
✓ Botched updates; Privacy invasiveThis app typically works fine until there is an update. Then you’ll be signed off and asked to sign in again. As of Mid April 2021, there have been quite a few updates in the past two weeks so you can imagine the headaches that ensue. The App Privacy disclosure in App Store also suggests the Marcus app collects a wide arrange of data that can be used to directly track or link to you, something unusual for a simple bank app. None of the other major banks’ apps collect as much data as this app. So everyone is probably way better off to just delete this app and use their website in the browser instead..Version: 1.5.3
✓ Poor comparison to Capital One App!After GM Extended Family credit cards switched to Marcus, I sure find this app inferior! I doubt if I am the only customer to complain. 1. So hard to figure out where to view current and pending charges on App - that should be on the FIRST PAGE! Especially since, see 2. 2. App does NOT provide for TEXT notices!!! Text notice of charges provide immediate check of potential fraudulent use of card. It does have an email option but ALL other financial institutions we use also HAVE TEXT! So … Find an app that is Not so Busy advertising the Marcus institution and provides customer information instead - Pu-leez! Just added to the frustration with this changeover..Version: 1.15.0
✓ Awful, Simply AwfulTo be clear, I’m not writing a negative review just because Goldman-Sachs is a slimy company that represents every way capitalism can be exploited for evil. No, it’s just a legitimately terrible app. I’m extremely skeptical of how it got an overall good rating. Very suspicious. Fortunately, I hear they are completely unable to run a credit card business. I’m hoping they will be releasing my GM Card from their evil grip soon. Apple was smart enough to dump them, so hopefully GM is too. I use my card as little as possible since they got their evil mitts on it. Regarding the app, lately my login has been erased every time they’ve released an app update. I am finally giving up and will start using the website exclusively again. Both navigate terrible and unintuitive, but at least the website mostly works. That’s my real gripe with this app. It’s extremely unintuitive and difficult to navigate. I just want to check my balance and transactions, and my my bill. It seems like they expect you will be a customer who uses multiple of their services. I hate the one which was forced on me, so why would I want to do more business with pure evil?.Version: 1.34.2
✓ Problems with MarcusThis review is more about my experience with the bank and customer service than the ap, but thought it might be helpful to some. Shortly after opening my account it became locked. Okay no big deal it happens. But when I called to resolve issue they could not figure out to unlock my account. They said they would call back in 1-2 business days after they figured it out. 3 business days later I called back. They still couldn't figure out how to unlock the account or explain why it became locked in the first place. The best option at this point seemed to be a forced closure of the account. They said my funds would be returned in 7-10 business days. 12 business days later, still no funds and I am once again on hold. I've spent quite a bit of time on hold at this point while my funds are who knows where????? Would not recommend. I ended up opening a wealthfront account instead which has a higher % anyway for savings..Version: 1.30.0
✓ Was happy until they locked me out of my accountI was happy with the app and the banking service until they locked my account, they said they needed to verify my account, the account I opened the savings account with and have always used. I was on the phone with the representative for over an hour as she called my bank account. However, after I verified she said that my account now had to be reviewed and wouldn’t be unlocked until that happened in 3 business days!! And I needed to call them again to have it unlocked after it was reviewed!!! You have to be joking!!! I get the security precaution but I was clearly who i said I am, and obviously the owner of my accounts!!! Absolutely ridiculous, especially when I need the funds to pay for my child’s school.Version: 1.22.0
✓ Just ok, needs improvement.The app is just ok. Compared to other competitors the app is pretty poor and missing a lot of key features. Why no notification settings when funds hit your account? This needs adding. Furthermore, it takes forever for the money to hit your account. This isn’t an FPS issue, this is because the banks back end databases are super slow. Sort it out please Goldman, thanks..Version: 1.23.0
✓ No good at weekendsWhile very basic, the app does what it can, when it can, being Monday to Friday only. Unlike my other banks, Goldman Sachs staff prefer to take the weekend off, so one cannot rely on transactions happening. The polite message saying this is of little comfort. This obstruction can be extremely inconvenient, and even an embarrassment. If you ever require instant access to your cash, it might be better to keep it somewhere else?.Version: 1.6.2
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