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Paceline: Rewards for Exercise App Complaints & User Negative Comments 2024
Paceline: Rewards for Exercise app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Paceline: Rewards for Exercise? Can you share your negative thoughts about paceline: rewards for exercise?
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Paceline: Rewards for Exercise for Negative User Reviews
✓ What a honest joke.I’ve used this app for a few years and was even apart of their 29% Apr credit card that eventually failed (figures) I thought everything was cool. An app that you report your workouts to for free gift cards just for working out. I don’t see anything better! Then recently they switched to a point system. The new point system comes out and you can redeem something known as “a mystery gift” Here comes a sad optimist like myself thinking I’ll get something decent for waiting a saving up for so long! Was I so wrong. It tells you your potential for something up to $140 in value. (I get what “up to” means) But after all the grind it felt like getting spit in the face. Like “thanks for falling for our elaborate scam to get you to workout! For your prize we’ll cover the taxes in our own store” Not worth the grind in my opinion. Reward yourself don’t rely on an app that’s trying to take your money to spend on failed products their investors think are “cool”.Version: 3.77.0
✓ Used to be a good appThis used to be a good app where the average exercising person could earn rewards. However, now the rewards are only for those willing to exercise a LOT of minutes. Otherwise you only get rewarded with discounts to things you could get a discount with using Google. The points awards you accumulate expire. So you really never get a big reward. I’m probably going to delete the app. I kept hoping they’d go back to the old format or make some small awards the average working mom could obtain, but it doesn’t look like it’s going to change..Version: 3.84.0
✓ Change in RewardsI’ve been using this app for over a year, and it really helped me stay consistent at the beginning of my workout journey. Now that the rewards have changed from weekly redemption to point accumulation, I’m annoyed. It gets rid of that rewarding feeling you get at the end of every week where after hitting those 150+ workout minutes. When you’ve hit those minutes, you can’t do much with them and have to wait to redeem them until you have enough points to purchase something. Also, different rewards have different purchase amounts… before everything was 150+ workout minutes. Also, seems like the points I was given to start are totally arbitrary. Can’t even see how I’ve earned them because the total points I have is different than what I’ve earned in eHR minutes..Version: 3.59.0
✓ Great concept, mediocre appThe concept of the app is great: encouraging folks to exercise. The rewards are so-so. The app itself is not that great. While it’s easy for the user to use, the app often kicks your device off and you have to reconnect it many times a week OR it doesn’t even update your minutes despite going through the effort of reconnecting. The syncing feature is faulty and incredibly frustrating. I’ve had several weeks where I missed out on continuing my streak because it didn’t count my minutes. I’ve had this app for less than a year and have had to reach out to customer service a couple of times. Their customer service is great but I don’t need to talk to them that frequently. It has the potential to be great but the kinks need to be ironed out..Version: 3.4.2
✓ UnfairI loved using this app and getting rewards for exercising. I used it every week and managed to get a 16 week stream going. Now that I’m pregnant, however, it’s not counting my minutes the same way because I’ve had to modify my workouts and not raise my heart rate as much for as long. I wish there was an option to update my profile and make that modification. I work out four to five times a week for a minimum of 35 minutes. A majority of my workouts do get my heart rate past 130 bpm, but not for an extended amount of time. Most days the app only counts my workouts as 20 minutes if I’m lucky—even though my Fitbit recognizes that I achieved the active minutes. It makes it really hard to make it to the 150 minute goal. I’d have to do multiple workouts a day or longer workouts with harder intensity (not recommended for pregnancy) to make it every week..Version: 3.8.0
✓ Mislead information about link a cardA friend has sent me a link to the app, and the challenge started at the set up… I was not able to do my set up since my email was already in use(not possible at all), so I have to open a ticket to have my usei solved witching 3 days. After that all was good, I like the challenge I manage to close my week and became eligible for my my first reward… I order to do that the app states that I should link a card… I was a little resistant but decide to do and that was when I was shocked the app didn’t want my card number, it want my account credentials, with my credentials anyone can, change my address, request additional cards, change my password, change my safety call back number, see all my personal information and on my case access my bank account since it is all linked together…I was very frustrated when I found out it was the only option and I also felt misleaded on what is really need to use the app… because at the end of the day… giving my credit card number is not that bad anymore..Version: 2.9.6
✓ New Reward System Leaves Much To Be DesiredI used to refer all of my friends and family to the Paceline app. As a Behavior Analyst, the thought of reinforcing good exercise habits with high-value reinforcers (gift cards, health and wellness deals, etc.) was encouraging. I looked forward to hitting my streak each week, and couldn’t say enough good things about the app. Now that the rewards system has changed entirely, it takes months on end to earn a 3 dollar gift card to Target. The effort of the response that Paceline is now requiring in order to access rewards is too much, and frankly demotivating. If users never access reinforcement, or are not accessing it often enough, people will eventually stop caring, as evident by all the recent negative reviews… I hope that Paceline takes this feedback seriously, as I imagine Paceline will keep losing customers at this rate if things don’t change drastically..Version: 3.71.0
✓ Be careful with credit card!This card has great cash back as well as the Apple Watch credits, love the mission statement. However, I have had numerous issues with charges on my card (duplicative charges that support can’t see, late fees that weren’t paid late, no way to see your statement without reaching out, no payment reminders) and the Paceline team is less than helpful and seem to have little communication with the external banking team. I would close this as I don’t trust the card, but I don’t want to pay another $300 for the watch when it could get credited back, so I feel very stuck. And as others have noted, the weekly rewards are not that great (outside of the solid cash back).Version: 3.30.0
✓ If it’s too good to be true…it isI downloaded this app and for 4 weeks, it was logging everything correctly and giving me credit for all my workouts. This week it just quit, was giving me zero minutes for the same type of workouts and activities as the weeks before. Everything is up to date, synched etc etc. after emailing back and forth with customer service, they will not adjust my points manually (even though the app says they will). They point blank told me “i completely agree with you that this isn’t the best experience and it’s a Fitbit issue” even after they see my “zone” minutes from Fitbit. I think they want to get you attached to their app and hit your goal then they take it away..Version: 3.11.1
✓ Amazing Concept, Poor ExecutionI’ve used this app for years and would share it with anyone I could. I LOVED the concept of paying people to increase their activity. I loved hitting my streak and earning my giftcard. I shared it with so many friends, family and others in the fitness community. When they launched the credit card I thought it would be an extension of the company, offering a free Apple Watch (with limitations it doesn’t cover the cost of the band), 5% cash back on health and wellness purchases (groceries included) when you hit your streak, etc. I figured I’d earn back the annual fee with my cash back rewards and so I decided to give it a go. However, they just turned it into a money grab for themselves. Reducing the referral reward amount, unless your referral got the credit card and taking away the giftcard rewards unless you’re a card member (and reducing the reward tiers for that matter). I was excited about a company that wanted to move forward and promote health and wellness but instead they turned it into another dead end app..Version: 3.21.0
✓ Don’t Waste Your TimeThis app used to be okay, yes, just okay. Now though? It’s garbage. It takes forever to get a $1 reward. Let’s be honest, most of us were probably here for the gift card rewards no matter the amount. Don’t get me wrong, I love a good “up and coming wellness brand” as the developers have described in their canned responses to the negative reviews, but I’m not here for a coupon y’all. If I can manage to get my last measly $1 gift card between the expiring points and how long it takes to save points up now, I’ll be lucky. After that I’ll be cancelling my account. This is a bad and poorly thought out update developers, and trying to spin all this into a positive isn’t working. Y’all should really be taking heed of all these negative reviews about the latest version..Version: 3.66.0
✓ Avoid!!! Doesn’t workDownloaded this app to figure out what the heck it does / how it works since info is scant on the website. Super glitchy sign up and then login experience (app kept crashing). When it was finally set up, my entire Fitbit dashboard was messed up - metrics disappeared and I am working through Fitbit to fix the issue or otherwise replace the device since they have no idea what’s going on since this app was installed. On top of that, though I gave permission to all my data and metrics, the Paceline app isn’t syncing. So I’m not even getting credit for my activity this morning despite having signed up and messed up my Fitbit device. HARD PASS.Version: 3.34.0
✓ Used to be great. Now it’s a credit card.Paceline is only a good app now if you get their credit card that has a $60 annual fee. It used to be that you could get $1 for each week of exercise. And you basically exchanged your data for it which was kind of sketchy. Every four weeks, you’d get $5. Now that they have their credit card, they’ve gotten rid of any real rewards. They offer coupons now. “20% off your first order”, etc. Don't they know that these coupons are all over the Internet? This isn’t an incentive. I could search for a wellness podcast and find these coupon codes (probably with better deals). It’s ridiculous. I don’t recommend it. It’s a credit card which is likely to increase your spending and debt. And if you actually use the coupons then you will need to spend and likely add debt. As a finance teacher, I do NOT recommend..Version: 3.17.0
✓ No support, shady bank partner, chargingI received a new card and in app the card number is blank. After activation, it is still prompting me to activate the card in app for a different card number. The only phone number provided calls their bank partner who directs app issues to Paceline “live chat” which is actually just automated response and has no option to speak to someone. It’s clear Paceline and their bank partner have zero shared support resources or practices. Separately, I was recently charged $130 for a rewards error by their bank partner where they “over rewarded” over several months. As this was a system error, I’m surprised they clawed this back with zero notice or communication. It seems like they knew they were wrong and wanted to avoid the financial hit of admission. Overall disappointed in the execution of this company..Version: 3.25.1
✓ Needs Apple Watch and Widget supportThis app has great potential, interesting incentive structure to exercise and heart rate validation, but it lacks visibility. Fitness tracking needs to be accessible and flexible in meeting user needs. For me the app lacks two KEY functions: 1. No Apple Watch support. I’d like to see this added with the ability to see current eHR status on my watch face, ideally with multiple display options. 2. No iPhone/iPad widget. This data and eHR status is something I would devote phone home screen space to, so every time I use my device my exercise goal is front and center. Ideally multiple widget options for both small and large screen real estate..Version: 3.13.1
✓ Buggy AppThe concept and the rewards are great for this credit card, but the app is very buggy and no one seems very interested in fixing it. In particular, the autopay feature doesn’t work right and after although the CSRs are polite, they are fairly clueless in terms of understanding and fixing the issues, other than say I can try to contact the developers and maybe someone will help. Maybe. The list of linked payment bank accounts can’t be edited. Once you add a bank account, you can never delete it. Even when it is deleted by CSR phone call, it still shows up in the app. And this is just to start..Version: 3.36.0
✓ It’s a shame it doesn’t always workI go bike riding almost every other day and I always have my Fitbit tracker on a bike workout. My ride is exactly 52 minutes every single day since I take the same path. However, once I get home and sync my Fitbit progress to Paceline, I often only get 13 -20 minutes. Which does not allow me to reach my weekly goal. This makes no sense to me because my Fitbit was on tracking my workout the whole time and is synced. My motivation is dwindling because the app is not accurate and after having the app for about two months I’ve only received one reward because of it not being accurate..Version: 2.9.6
✓ Credit Card RequiredDownloaded the app and liked it up until I realized they force you to provide them with your card info. I’m sure they’ll try to list the reasons why they do it I’ve read them all before. It still isn’t reason enough to require people to give them private information. App users should be provided with a choice. Some rewards make no sense as to why my card is needed. For example receiving discounts or donating to charity:water. I can’t even just donate my rewards without giving them some personal information which is ridiculous and sad. Will be deleting the app..Version: 2.9.6
✓ Don’t downloadLet me start with I used to love this app. I’ve had it for 2 to 3 years and throughout that time, I recommended it to so many people. But a couple months ago to the app went through an update and the rewards have been trash sense, I don’t even claim them anymore. And the only way to get a reward that’s worth anything it’s a sign up for there credit card, which I personally feel is a complete scam. Not sure who was the decision maker behind that but personally would rather pay a yearly membership for like $15-25 bucks for them to earn profits then sign up for a credit card??? I have since stopped recommending others to download & will likely be deleting the app. Good while it lasted!.Version: 3.20.1
✓ Not HealthyFor an app that boasts about encouraging people to be healthy, the new point system spits in the face of that. Points may only be accrued for a maximum of 24 weeks. The “best” redemptions require a person to hit 300 minutes of exercise per week for 24 consecutive weeks. With a maximum of 50 minutes per day, that is 6/7 days of elevated heart rate training for an excessively consistent period of time. As someone that has trained for health and fitness over the last decade, I can tell you that I have never kept to that kind of schedule and would find it impossible to obtain with that level of regularity. Rest is important and the fact that this app is implicitly discouraging rest by gamifying the rewards to this extent shows that the developers are out of touch with their product and user base. I get that it’s expensive to offer any meaningful rewards but if you’re going to make a change to a point system like this, at least make it obtainable without being potentially harmful..Version: 3.59.0
✓ I have never been so disappointed :(I have been an avid user of Paceline for over a year. Every single week I have been motivated to hit 150 minutes in order to get a reward. However, with this new update they have removed gift cards you receive on your 4th week. I unfortunately will stop using paceline after using this app for over a year. Unfortunately you guys have lost a huge supporter of what you do because you guys care more about promoting your credit card then what people want. It’s such a shame because I invited 5 people and helped promote what you guys believe in and now you’ve lost me along with my 5 friends. such a shame to see a great app fall apart :( 💔.Version: 3.16.1
✓ So disappointed!!!Let me start this review by saying that I used to LOVE Paceline! I’ve had it for 48 weeks now, almost a year, and I used to so enjoy working out every week and picking my rewards. They weren’t big but they meant a lot and I really loved getting a $5 gift card to target or Starbucks every month. I was so excited to make it to a year and see if I might get a special reward. However, I am absolutely horrified with what Paceline has done to the app now. They’ve completely taken away the $5 monthly gift cards and instead are only pushing people towards their credit card. The only way to get rewards now is to get their credit card and then you’ll get $10 rewards. I absolutely loved Paceline before and I just can’t believe they’ve taken away everything in favor of promoting yet another credit card..Version: 3.16.1
✓ Eye-opening jokeThe ideal for credit card is supper excited, however, the credit card issuer is just a joke. I was approved two weeks ago and then tried to use virtual card in APP to buy iWatch, the transaction was declined. When I received physical card, I called the number to activate the card but found the card was locked. And I was required to send drivers license and phone bill to verify account. One week later, the card was closed by fraud department without any notice and reason. I found I am not the only case that closed for no reason, more cases were available from DOC. It’s just a waste of time for their product..Version: 3.9.2
✓ Bait and SwitchThese guys launched a credit card last year and have completely shut it down leaving many high and dry after promoting a free Apple Watch through weekly credits. Users aren’t getting reimbursed for remaining credits which is morally wrong. What’s more hilarious is that they are already touting a new card to be launched soon. My question is why couldn’t they just move people over to the new card when it launched? My guess is they are in financial straits and dumping their credit card program without a care for their customers or the companies reputation. This is beyond ridiculous why would a company choose to burn its users and in turn itself. Update: seems like the company was either unclear with their initial statement or relented to customer complaints. They are now reimbursing remaining credits. It’s still not a great situation overall but at least their doing the right thing with regards to the Apple Watch credits..Version: 3.36.0
✓ Further from reward and less motivatedI’ve used Paceline for years and have been motivated to workout and hit points based on its weekly minutes. The newest update is incredibly frustrating and I’m less likely to check in and use the app. There is no way at over 1-2 weeks I can get the same rewards as the past and unless I workout double time I won’t get to the bigger rewards before the 24 weeks are up. I also don’t understand why there are no bonus points for working out multiple weeks in a row when they are already tracking your streak. I hope another update comes out soon..Version: 3.59.0
✓ 75 weeks in and rewards getting worseI used to really enjoy this app, it motivated me to close my rings. But the recent rewards have basically turned me off of the entire app. I have a 75 week streak and the rewards are all discounts on pyramid scheme companies. You used to get $5 Starbucks or Lululemon or Target every 4 weeks, but I haven’t gotten one of those in months. They only give those to app-users who get the Paceline credit card. Yeah, that’s a no for me. I’ll keep using the app simply because it’s still connected, but I won’t be going out of my way to meet the goals anymore..Version: 3.17.0
✓ I used to love this app!This new update to their rewards system makes me really sad! I’m not in a place to open another credit card and they are trying to force us into it or else we get stuck having to use our rewards for discounts that those shops offer new members anyways. So this is very disappointing to see & I will no longer be referring members because I’m not going to have them be getting the constant “get our credit card” notifications when they get into the app. I didn’t fall in love with this app for it to become a credit card pusher…so unless you’re looking to join to spend money or open a credit card, don’t even bother downloading!.Version: 3.16.0
✓ Credit Card infoAs I see most of the review I understand that this is a very good app. And i kinda understand why you need the card info but you can also function without the card info. Like some people have trust issues and maybe some teenagers want to use the app too but they don’t have credit cards or any cards. And their parents wouldn’t allow them to use theirs. Then there is no way to get any rewards. Please change this so more people can use the app because honestly knowing what we like is like barely related to this app..Version: 2.5.2
✓ App has progressively gotten worseI loved this app initially. The rewards were good for doing something you love. But every big update they implement, they make it harder and harder to gain rewards. I remember when I used to get a $1 gift card every week. Now, I’d have to go 2-3 weeks. And if your fitness tracker is finicky like mine is, it can take longer! I’ve read some of the other reviews with the developer responding about how they are improving, always trying to improve, etc. No, they are selling lies. The only ones that it’s good for is them by shelling out rewards less and trying to get more people to sign up for their goofy credit card. I will be deleting this app..Version: 3.58.0
✓ No Longer Worth ItThis used to be a great app. I’m extremely active, so I’ll take any opportunity to earn incentives for something I’m already doing. For a couple years, I was earning $1-5 gift cards every single week. That stuff adds up. Then, they redid everything—probably because the economy is trash—and now you can track your activity for weeks or months and still earn close to nothing. I see every single review is getting a developer response. I don’t need one. The app has gone downhill, and that cannot be denied. I’m very frugal, so when I need workout clothes, health food/drinks, etc., it’s more cost-effective to buy them other ways. There’s no worthwhile incentive for me to buy them through your shop, even if I’m given a $5 gift card every few weeks..Version: 3.84.0
✓ Go back to old rewardsI’ve been a user for over a year now and enjoyed Paceline, the recent changes in the reward system are super disappointing and I don’t like that it makes you get a credit card just so you can get better rewards. While i understand the need to change and “upgrade” their reward system it’s not something I would continue to do they already make you give out your account information just to get rewards and now they want you to get a credit card, super disappointing. This is the first ever review I ever leave and it’s due to Paceline being one of my favorite apps to completely fall off, will be deleting..Version: 3.16.1
✓ Rewards jsut keep getting worseI’ve seen a lot of people say the same thing so I’ll chime in to say that I too am disappointed by the latest changes, and how difficult it is to earn decent rewards. I understand that the company couldn’t sustain the reward structure originally had, but this is barely worth it anymore. Also PLEASE fix the tiers so that people are rewarded for 250 minutes NOT 300. That is excessive and frankly almost dangerous to “motivate” people to work out that much. 5 out of 7 days is still a remarkable achievement and will not encourage people to hurt themselves in the hope of hitting a real reward in 4 weeks instead of 5..Version: 3.59.0
✓ Keeps me motivated but rewards are disappointingThis app is really way to use and integrates well into my Apple Watch and health app. I don’t have to do anything extra for it to see my active minutes which is really nice. Currently have a 99 week streak which I’m proud of! Rewards used to be great and an extra incentive but now they’re a joke. $1 every other week, %off or $Xoff first orders. These coupons are all over the internet and some of the companies are a rip off to begin with. Oh but if you sign up for their credit card, you can get actual rewards. Felt like a bait and switch with the update. Still use the app but rewards often go into my email and just sit there 🤷🏼♀️.Version: 3.21.0
✓ I miss the old rewardsI have been a Paceline user since day one. I referred so many friends to join so they could also work out and enjoy perks. I’m quite disappointed because ever since they came out with the credit card, the rewards have gone down hill. It’s discouraging because to get the good rewards you must sign up for their credit card which isn’t something everyone can go ahead and do. I wish they would’ve kept rewards the same for non credit card holders and did something new for those with the card..Version: 3.20.1
✓ WAS a good appI’ve really enjoyed this app I’ve been a member for several months and I currently have an 18 week streak. I’m considering deleting the app now though as it’s become a scheme to make people apply for their credit card. The credit card wasn’t even around when I first signed up for the app and now they want to limit users’ rewards if they haven’t applied for this ridiculous credit card that has a high annual fee. Also, they recently updated and took away the best rewards (Starbucks and target) so now you don’t really get rewarded, just encouraged to waste money on overpriced “wellness” products. This was one of my favorite apps but I don’t know that I’ll be using it any more..Version: 3.16.1
🙂 Paceline: Rewards for Exercise Positive Reviews
Paceline: Rewards for Exercise works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Paceline: Rewards for Exercise.
⛔ Paceline: Rewards for Exercise Problems
