- 95.5LEGITIMACY SCORE
- 96.0SAFETY SCORE
- 4+CONTENT RATING
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Ace Hardware App Complaints & User Negative Comments 2024
Ace Hardware app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ace Hardware? Can you share your negative thoughts about ace hardware?
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Ace Hardware for Negative User Reviews
✓ Won’t Remove From CartI’ve used the app several times to purchase items from the local store and have been fine with that. My current issue with the app is that I have an item in the Cart that I changed my mind on so I’ve clicked on the remove button, only the remove button doesn’t do anything and the item remains in the Cart. I’ve tried the remove button several times now with no success. I can no longer purchase from the app until this is fixed. Being Black Friday weekend I was hoping to take advantage of some deals, but because of this Cart issue I’ve decided to go with Home Depot instead..Version: 3.0.9
✓ Price and discount for seniorsI live in a very rural area and thankful Ace is there. With that said I feel Ace is taking full advantage of price gouging knowing that we don’t want to make the 25 mile track to the city. Like so many others. Additionally when we see many advertisement stating Ace gives discounts to seniors “ at selected stores” even with coupons your coupons do not attempt to provide a discount as it should. When comparison shopping many many times prices can easily be +5.00 and up. Even small items over 1.50. Everyone in my area is complaining. Many will not stop because of the significant price differences. Correct you coupons stop the minimum purchase amount such as only valid on $25,00 of more, correct your pricing. We understand and are willing to accept some increases differences for the convenience of location . I can clearly tell you that about 50% of citizens in our area will not use Ace because of the massive difference. Correct your prices and coupons and that 50% of lost customers will come back and your revenue/sales will increase. Be a good neighbor to rural America..Version: 2.0.47
✓ Next to uselessThis app pales in comparison to their competitors, Home Depot and Lowes. Most of it is a begathon to join their rewards program, but I already am a member. But I can’t sign in because there is no provision for entering either my account number or phone number, both of which are how I am identified in their stores. The only way to log in is using an email address, but I closed that address when I moved. I reached out to their customer support line but they ignored me. The other non-starter for this or any app in the 21st century is that they don’t have an iPad version and the app can’t be used in landscape mode. Duh, if I’m shopping for stuff I am most likely to be at home using my tablet, not on a mobile phone somewhere. The rest of the app looks like they assigned it to a high school student who never saw the inside of a hardware store, compared to the big guys it’s next to useless..Version: 1.0.3
✓ I can’t even use the appI got an offer to download the app and link my account for a $10 bonus. I downloaded the app, went through all the screens, everything seemed to work. Then it took me back to the home page and just kept going through the create account function, not just sign in. It was caught in an endless loop. I removed and installed the app again, this time I had the option to just sign in. Put in all the info and it said there was a problem. Went ahead and reset my password, went back to app and it still said there was a problem. Did it yet again, but this time no matter what I put in to reset my password, it said I couldn’t use one I’ve previously used. I was making stuff up off the top of my head and it kept saying it. A free $10 sounded nice, but it’s not worth this..Version: 2.0.25
✓ Can no longer log inThe app kicked me out. Makes me login again. When I login, the “create new account or login” option is one button that only allows you to create an account. If you go through the process of filling out the form with your existing information it tells you that the account already exists and tells you to sign in. You click sign in and it tries to make you create a new account again. It’s a never ending loop making the app pretty much useless for me now. Updated: you also cannot buy anything. I decided to create a new account. Oddly enough it let me merge my old and new account which was nice and almost made me update to a 4 star review, but after I added everything to my cart and checked out, the Apple Pay button does not work. Manually entering in a credit card number doesn’t work. There is no way to pay. No longer pretty much useless. It’s completely useless. Will update the review when I’m able to access the account again..Version: 3.0.6
✓ Ace doesn’t performAs an ace member, I have found it’s very frustrating. I can’t stand that there are dates on every coupon. It seems that every time I need to use the discount coupons I receive, the date is either too early or too late. I wish they would get rid of the dates completely, or just stretch it over 30 days. I have had many coupons that when I get to the store to purchase I find the air not usable. Additionally, my other local hardware store since coupons as well. Last time I was in they asked if I had any coupons and the one I had was expired. They said they would still honor it! Working with Ace Hardware is been a frustrating experience and I always choose to either go to my other local hardware store or Home Depot because of aces policies..Version: 2.0.38
✓ Too bad it’s so poorI love ace and try to patronize my local small town store as much as possible. Online shopping however is a drag. The app tells me something is available locally for home delivery tomorrow and after I purchase I’m told it will be delivered a week or more out. Huh? These are not hard to find items - a can of white fence stain, a circular saw blade, etc. The poor correspondence between the app’s knowledge of my store’s inventory and actual inventory (at least I assume that’s the problem rather) has made online ordering a fail for me - I deleted the app and have reluctantly moved on to a local big box store where their app is right most of the time. The search function is also awful. You have to know exactly what you want before it finds something close. Vocabulary is too controlled with too few synonyms. If I don’t know the exact name for something I’ll go to a bigger store’s app to search then enter the exact name in the ace app. This really defeats the purpose of a hardware store. You’d think they’d make more of an effort to build a broad dictionary if they want to make it easy to shop. Try looking for the hardware used to wrap curtain pulls around, for example. It’s really too bad I would love to support my local Ace esp. during the pandemic..Version: 1.0.8
✓ Basic features but lacking a lot of usabilityI’ve had many issues with app. Biggest is it doesn’t save payment info. It’s no longer convenient for quick ordering if I have to type out my whole credit card number on a cell phone. There is no integration with one password either so I can’t have it enter the CC info. I think almost all major shopping apps have both of those features. Also, inventory is an issue. I’ve searched for items and saw they were listed in stock and driven down to store and then have zero of what I need. App isn’t helpful if it’s not accurate. There is also no location info so I have no idea what area of the store to find the items. I placed an order this morning and finished the check out process and when I click on cart it says empty now that purchase is complete but the shopping cart icon still says 3 even though there are no items in cart. It doesn’t reset indicator. Maybe website is better than app? I hope so. Haven’t tried but I guess that’s my next go to..Version: 2.0.24
✓ User logout too often.Companies that want me to use their app need to make it less difficult to stay signed in. The standard protocol these days is face ID. I am totally frustrated with companies like this that want me to use their app and frankly I don’t really want to use your app unless it’s convenient for me. So constantly making me use my password to sign into your app but I haven’t been signed into it for a long time discourages me from using your app. So I would frankly recommend making the app more user-friendly for people to say signed in. At the end of the day this is not a bank, so once I sign in, just keep me signed in. There’s no need to sign me out. This is not a financial institution who cares if my information is stolen at the end of the day. That’s frankly what I feel about your stupid process of signing me out on a hardware app..Version: 3.0.8
✓ BuggyHave been trying multiple times to buy something in my cart. Have $5 rewards. When trying to apply the rewards, the app locks up. Also, tried shipping to home. It kept telling me it was an invalid address. It’s absolutely valid. After researching, had to uninstall and reinstall app but maybe just logging out and back in would do. Now trying to complete the order the next day, it will not let me pay with PayPal. Lets me select it but there is no button to complete the order. The process just stops there. To pay with credit card, you need to save a credit card to the account. Just had someone log into my Lenovo account that had a card saved and ordered themselves a computer. Never doing that again. Tried logging in online, similar issues there. ACE really needs to get their stuff together..Version: 3.0.9
✓ Search...no resultsV2.0.10 I rarely review apps but the search feature is terrible. You must know exactly what you are looking for and sometimes that doesn’t even do it. Just one example: searching for Killzall 365 weed killer. I search for killzall 365, killzall, kill-zall... I happen to remember that it says hi-yield at the top of the bottle so, I search for hi-yield killzall 365...so far no search results...finally I type in just ‘hi-yield’ and I get a category with 83 products in it that I then have to scroll through and find the product. How is this product listed? ‘ Hi-Yield Killzall 365 Grass & Weed Killer RTU Liquid 1 gal.’ so why does it not find it? You guys are losing business over this because it appears within your own app that you do not even carry this product or much of anything else. I love my local Ace hardwares but if I am looking for something specific then I want to know if they have it or not before wasting my time. Fix this. It can’t be that hard to fix and it shouldn’t be that hard to search for something!.Version: 2.0.10
✓ Not very usefulShop at Ace quite a bit, so I was excited when they came out with an app so I could shop online and have all my rewards in one place. The website is pretty terrible so I was really hoping the app would be better. I was very disappointed. The search function only brings up about 6-8 items using the keyword you enter. Usually more than half the items have nothing to do with what you're looking for. Also, there is no way to filter by what is in stock in your selected store (just like the website). So basically you have to search through page after page of items, and if you do find what you're looking for, it might not even be in stock near you. The other main issue is the filters are all over the place. Say you're looking for a 4"x10' stick of DWV PVC. When you try to filter by 4" ID, it might only bring up half the results. And sometimes it brings up 4" long threaded pipe off all different inside diameters. Probably because when they enter items into their system, most of the item descriptions are incomplete or just wrong. Their entire system needs help, including the app..Version: 2.0.15
✓ Big fan of stores but hate AppWe’ve been Ace reward members for years & really like the stores. But forget to bring the rewards coupons when I go to our neighborhood store. So I downloaded the app, expecting to get a $5 reward when I connected our account. Just like the flyer they sent me said. But the app could not connect our existing account as I did not have the account number with me. So it set up a new account, even though I’d given it the phone number I always give in the store. And no $5 reward. The next day, I found the number of the original account & thought I’d just cancel the new account & connect the old account in the app. No such luck. When I tried to cancel the new account, it routed me to a page on Ace’s website about deleting personal data. I completed that & was told a team member would look over my request to remove data & get back to me. What a mess! Better to stick with the paper coupons..Version: 2.0.42
✓ Love my local Ace, but this app is garbageLike most people in this review section, I support Ace because I support local. But lets be really real, the app feels like it’s stuck in the early 2000s. Do you have a UX designer? As someone in the industry, I guarantee you don’t. So many issues that many have already griped about (search, dead ends, complete cart abandonment when loading) but even down to having two “Purchase History” lines on your Account page (which both go to the same place…) and the poor English throughout. Granted your in store customers are loyal, and some are generations that will continue to patron only in store but when shopping online accounts for over 70% of consumer purchases, the writing is in the wall. You are going to lose sales to HD and Lowes because the app experience is far better (or even it just works at all). And no, you don’t need millions to produce a nice app, as I’ve seen many small businesses with a beautiful online store experience. I fear if you don’t get with the standards these big box stores have set, it’s going to send Ace the way of Radioshack, and all for want of an investment into better UX..Version: 3.0.9
✓ Great brand, rubbish AppLove shopping at my local Ace but this app is trash. It has slowed to a crawl, the sort feature has ONe laughable choice — recommended (so I can’t even sort by price). The website is marginally an improvement. The search function (for example) gave me 632 choices for an item category, and the filters all showed lower numbers by trait. Yet nothing happens when I actually filter on the description. Bottom line - shop at an Ace retailer whenever you can, use their website (which is much less annoying) but rely on the app only to manage your coupons. Also useful to peruse their specials..Version: 3.1.1
✓ Losing a loyal customer because of a glitchy appI moved recently and it is no longer as convenient to drop into my local ACE Hardware. I started using the app to find what I need and have it waiting when I cross town to the store. Until the recent revision of the app, that is. I can’t get into my account any more. I tried to change my password (which was an Apple strong password, saved in my device,) but I get error messages. I tried to sign in as a guest, but you can’t shop that way either. So, I can’t get into my account and I can’t shop as a guest. Ergo, I can no longer shop online at Ace Hardware. Too bad. I liked your business otherwise. If you ever solve your app problem, please reach out to your old customers…because we can’t reach out to you..Version: 2.0.20
✓ Needs a bit of workI updated my iPhone recently. The Ace app on my old phone transferred over as expected. When I went to use the Ace app, it opened up a blank screen and stayed there. I deleted and reinstalled the app from the app store. The only place the icon showed up was the “Application Library” screen but at least it launched a login screen. I logged in and it opened a blank screen again. I deleted and reinstalled again. When I launched it I canceled the login screen, and then the Apple location permission and notification prompts came up. I answered those, and I was able to log in. The icon still only showed in the App Library, but I was able to press and hold the icon and choose “add to Home Screen”. The icon shows normally and the app is working now. I would expect the app to correctly handle the OS prompts and icon placement by itself as part of the installation process..Version: 2.0.15
✓ Something went wrong please try again later“I have tried logging into the app off and on for about 6 months. This is what I’ve tried: changing password, deleting app and reloading. I am able to sign in on the website. I am using apple auto sign in which works on other apps. When I enter password error message is “something went wrong please try again later.” So this is my review of the app and support. I emailed support via the App (above quote) when I signed on as a guest. Support response was fast. There were 3 different people responding, one to my initial inquiry and to each response, so there was no continuity of support. No one recognized that I had an ongoing issue. I asked in my last response to forward up to a manager but that wasn’t acknowledged. The app is slow under guest, not for sure it would be slow if I could sign in. My review is 1 stars for the app (1 due to being able to long on as a guest and email support) and 1 for support, due only to response time. My own solution to the non-working app is if I need something from Ace, I will go straight to my local Ace and talk to knowledgeable friendly people who can help me get what I need to fix what’s broke. (Love our local Ace) Glad the app is working for those it’s working for and sad to say it doesn’t work for me..Version: 3.0.6
✓ App issues searching and selectingNow more than ever I want to support my local ace Hardware! But searching on this app is difficult. How can I see what’s in stock and available? Multiple times I’ve made a choice for a product then to find I can’t add to my cart. Get it together Ace! How is your app rated so high? I’ve moved several purchases to other businesses because your app. Adding; once I found something I could purchase. I went to the store for pick up and had no clue where to go. I called the number to the local store and the person really didn’t know either. Then half of my order was there and half wasn’t. I don’t have any idea when the other part of my order will arrive and the “pick up guy” didn’t either. He was looking everywhere for the other half of my order. You are my favorite hardware store but you are DROPPING THE BALL. UP The Technology for this app. I got your note about demand being high. I understand. But I didn’t have this issue with your competitors. Innovate. If you want to give me $100 in something make it something other than magazines. That just makes me feel like you’re out of touch. Are you selling my info to a 3rd party for Magazines? Magazines. HAHA.Version: 1.0.4
✓ Need it fast, go elsewhere firstThis app has failed me every single time I need something in a pinch. The actual ace website isn’t any better if you want to know what products are available. There isn’t a clear way to show only what is in your store and some products you look for shows hundreds of items which isn’t relevant (based on filters) local or even meets the need of “get it fast”, I need to know what I can go by RIGHT NOW to fix a plumbing issue, it’s a gamble to visit ace first knowing other box stores absolutely have what I need when the app is deceiving. This frustration has led me multiple times to my local store, only to end up driving the opposite way to competitor stores which both show actual availability..Version: 3.1.0
✓ FrustratingSo I get this nice mail out telling me that my ACE rewards has been upgraded to “Premier Member” with added benefits. Great I have been a member for a long time and was glad to see I might actually get something for being a member. In the mail out it says to download the app and receive an additional $5 bonus, cool. I downloaded the app and tried to log in, said my email and password was incorrect. No problem I hit forgot password and entered my email to which it said no information found. Ok, maybe I never put my email in there. I go to create account and it says if you already have a member number not to worry just fill out the information and the app will find me. After filling out the information 3 times it still says “no information found”. I will revisit this review after someone has figured out how to find me other than the emails I get sent and mail outs I get sent EVERY MONTH..Version: 2.0.7
✓ Store is great, app is notYes, as almost all the reviews state, Ace Hardware is a great store. But their app is not. Specifically, the search interface is terrible and non-intuitive, for example you have to re-enter the search term every time- you can’t modify the previous term. If you click the search icon, it doesn’t search; it clears the screen and you start all over. The results include tons of items that are only very remotely related to the search term, and in a seemingly random order. Other functions of the app are also just not up to modern UI. For example, in search results you can’t click on an item’s picture to select it; only clicking on the descriptive text works. And throughout the app, the back button is inconsistent. Sometimes it returns to the previous screen, sometimes to the home page. Ace deserves a better app!.Version: 2.0.53
✓ No rewardsI downloaded this so I could link my rewards account to a physical app. Everything I read said it takes a day after you’ve downloaded the app and linked to your rewards account for the five dollar reward to show up on the app. The five dollar reward being one that you’re supposed to get for downloading your app and linking your rewards account. Well so far that hasn’t happened I did give it three stars because when I originally downloaded the app it was useless froze up had awful navigation And was just generally bad. the last few updates seem to have improved a lot of that but it’s got a ways to go..Version: 1.1.1
✓ Don’t buy if you can’t return it to the original store.I like Ace stores which is a reason why I gave it two stars instead of one star. I was in another city and I just happen to be driving by an Ace hardware store. I needed a spark plug socket and bought one. When I got home I found that the craftsman socket wasn’t long enough so I went to my local Ace store to get a refund (with receipt). I was told they wouldn’t give me a refund because it had been purchased elsewhere and I would have to return to the original store which is an hour away. I wish I had known this is their return policy. Too bad it’s not posted ANYWHERE. I was told the reason they don’t accept returns from other stores is that each store is independently owned and taking in merchandise from another store screws up their inventory. I don’t get it but apparently that’s their business model so BUYER BEWARE..Version: 2.0.40
🙂 Ace Hardware Positive Reviews
Ace Hardware works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ace Hardware.
⛔ Ace Hardware Problems
