Tractor Supply Negative Reviews

Tractor Supply App Complaints & User Negative Comments 2024

Tractor Supply app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tractor Supply? Can you share your negative thoughts about tractor supply?

Tractor Supply for Negative User Reviews

✓ Love using the app, however...I REALLY like using the app, I order through it and have them deliver to my vehicle! It’s AWESOME! I have a farm with many animals so my order is usually large and this makes it easy on me for loading. The only issue I experience is the lag time when searching and shopping cart. You have to click the search arrow so many times for it to acknowledge you’ve clicked it, and it runs super slow. Same with the shopping cart. I hope TSC can fix this issue, I’ll change my review to 5 stars if they do! Thanks for offering the app for us regular TSC shoppers and for offering the car delivery option!.Nonameitunes2Version: 1.5.0_62

✓ Payment issue and customer serviceI have always bought dog food in store but recently broke both feet. That being said I tried to order dog food through the app. I first tried to use the subscription option so it will be less hassle to get food when it’s needed. I tried multiple times to order the food needed with a few different payment methods. It keeps saying the app could not verify payment. I have had family get my dog food as needed. I have been trying to order it for over two months with no avail. I have tried to contact customer service but usually hang up after being on hold multiple times longer than 45 minutes. Today I was able to get customer service on the line after waiting for 20 minutes this time. They told me they do not have any way to process subscription options of purchase. This is terribly frustrating, the app doesn’t work and now I’m being told the operating system won’t let them manually place a repeating order to be delivered. I’m usually not one to complain but I hope this reaches the right place for someone to look into fixing these issues..Nick4bVersion: 1.18.1_84

✓ Could be improvedThe app works decent, needs the issue fixed where apple does doesn’t work. The app gives you the option to use Apple Pay but will not let you check out. I use Apple Pay for the simple reason I don’t want my card info stored on every app. Secondly the search bar is inconvenient, if I want to search several items one after the next you have to click the back arrow each time and wait for the search bar to load each time where in most apps you just click back on the search bar and type in a new search..BiggcVersion: 1.11.0_71

✓ Update broke itEdit: I reinstalled with the update, but now I cannot find my password and have not received a reset email despite trying several times. I have checked all folders and tried alternate email as well. [s]I can no longer use the app since yesterday’s update. It comes up and crashes or just stays on the home screen. Have deleted and reinstalled. Have turned the phone off and on. This is the only app I have an issue with.[/s] Usually A very convenient and appreciated way to shop for curbside pick up..11ELEVENTHDOCTOR11Version: 1.14.3(77)

✓ Two Minor Glitches Away from Being PerfectI use this app almost weekly to order feed and supplies for my ranch, and it’s darn near perfect except for the following: 1. It’s too easy to accidentally order an item that is not available for pickup, and you end up with a ship to store item that costs $25 for shipping. 2. The vehicle descriptions on the pickup page need two corrections: “Convertible” is misspelled (there’s no “A” in it) and there needs to be an “Other” selection for vehicle color (one of my trucks is orange). Other than that, it’s a good app to have!.BuzzDogVersion: 1.18.4_88

✓ Still has bugs with checkoutI’ve had issues for 2 months with checkout for in store/curbside pickup; when I try to place an order, it won’t let me finalize because it says I need an address. This is annoying because 1) my address is in my account, so it’s not like it’s not in there, 2) I’m asking to pick up, not delivery, so an address should be unnecessary, and 3) this has been ongoing past the latest bug fixes and it’s clearly still an issue. I’ve tried restarting the app, restarting the phone, trying to use PayPal v. TSC app, even checking the delivery options and then switching it back to pickup, and it’s still not working. Please fix or contact me on how to fix, thanks..Weatherwise999Version: 1.29.3_114

✓ App needs more work ...The app has a few bugs that should have been ironed out by now ...one example; sometimes the app freezes if you try to open it when device is in the horizontal position ...when it does open in the horizontal position then it suddenly pops into the vertical display, now only showing a right side (about half) of the screen. when you click on one of the buttons on the screen, everything is fine in the vertical position, you can’t go back to the horizontal position ... but then again maybe the app wasn’t designed for the horizontal position..BaldLarsVersion: 1.0.10_26

✓ MehI like that there IS an app, but I hate how glitchy it is. The last order I placed had all items for pickup, then suddenly one of them switched to delivery after I submitted the order, even though the item was in stock in my local store. The cost of shipping was $15 for a $7 item, and there is NO WAY to cancel it! Even the store couldn’t cancel it for me. So I’ve wasted $15 on nothing, and because it’s shipping I’m sure it won’t be refunded. The app caused this glitch and the store acknowledged that it was a glitch and they couldn’t do anything about it. :(.VtaylorgVersion: 1.33.2_131

✓ Worst search ever!I rarely write reviews but had to after spending 2 hours just trying to place a simple order with this app. Nothing I would search for would come up, yet when I went to the website I could easily find the product. I would then copy the sku from the website and paste it in the app and suddenly the product was found. One example was if I searched ‘victor dry dog food’ in the app it would just take me directly to 1 product, even though the website showed they had many varieties. And trying to find my supplement - Animed CocoMega Supreme - I searched on the app by cocomega, cocomega supreme, animed, horse supplements, and it never came up. Yet when I got the sku from the website it came right up on the app. Also many of the buttons don’t really work and you have to click on them many times before they register an action. Most frustrating app ever!!!!.HsgxhxhdhdVersion: 1.4.1_61

✓ Low Quality AppI don’t think I’ve ever used such a low quality app from a major retailer before. It’s terrible. It’s very slow and has a lot of little glitches. It’s a clunky app that wasn’t designed well at all. Filtering is funky and often just doesn’t work, inventory is not always accurate, and the searches don’t seem to work well. Then there are also silly things like how I can’t get a 5 gallon bucket for pick-up, it has to be an in-store purchase and that’s just absurd in the time of COVID. That’s just a fail by TSC. The app also makes it real easy to accidentally order something to be shipped rather than picked up at the store. There are times I’ve selected pick-up then added to the cart only to find out later it somehow switched to shipped. That cost me $9 shipping for 5 paper egg cartons one time and I was not happy. I don’t have a lot of other options where I live and the folks working at the store are great, but this app has cost TSC money many times because I just give up on the broken app or only order the bare essentials for my birds..Keepin it realzVersion: 1.0.14_36

✓ Items not in stock and charges accountIf I could give zero stars I would. I tried to order through the app first time ever and it charged my account then not even 5 minutes later I get a email saying my order is canceled so I call the store and they say sorry our count is off but the charge “should” drop off so I ask well what if it doesn’t oh well I’ll give you a different number to call for further support then and the item I ordered is still online to order 😡🤬 so aggravating never again I will be deleting this app after I make sure I get my money back.Kentucky whiskyVersion: 1.1.1_45

✓ Don’t support the Kelso storeThis store has an employee who has the ability to run customers away. He has absolutely no idea what customer service means. I put up with him for far too long and have finally boycotted this store and that was after spending a lot of money building fences, barns and feeding a large number of animals while putting up with him. I will never walk into this store again. I went to Wilco when he wouldn’t unbury duck feed. He told me I would have to wait 45 minutes. I could have gotten to the sack of feed in 10 minutes!! And I’m 65 years old. I also found the feed and fencing was cheaper at the Kelso Wilco! This staff at Wilco has offered much much better customer service. Actually no comparison to tractor supply..DH LongviewVersion: 1.23.1_98

✓ Annoying Log In/Create Account pageThis app was working just fine until it updated it self several days ago. Now instead of being able to browse/shop right away I am taken to a page requesting me to log into my TSC account or register a new account. Even though I select ‘SKIP’ at the top of the page the app continuously returns me to the log in/register account page, no matter how many times I select ‘SKIP’. The only way around this is to log in (I don’t have an existing acct) or create a new account, neither of which I choose do. So back to viewing TSC on my phone’s browser and dump the TSC app if this isn’t fixed soon..EAYoung66Version: 1.0.10_26

✓ No CanadaUSA only.Bob LBLPVersion: 1.0.4.11

✓ Average guyI knew it was too good to be true. Such good reviews from everyone. I have been waiting for a long time for this app. Finally they developed one. I downloaded it about 5 hours ago. Was gonna buy some stuff or at least shop for something. Haven’t been able to add to my cart or check my profile or check my rewards. I guess I’m the one who is first with a complaint. Yea! Me! UPDATE: I just got my update for the app. I updated it. Still can’t open my profile. Still can’t open rewards. Still can’t add to my cart. Still can’t do anything but look at products. APP DELETED.....Fickle Farkle FanVersion: 1.0.4.11

✓ Intrusive and unnecessaryThis app has been pushed out by TSC in a manner that is intrusive, disruptive, and interfering. When an attempt is made the use the Search feature of their website, it is immediately replaced with a message hawking this app. It does so even from desktop Windows computers. Efforts to clear that message and continue to shop TSC through their website using a web browser become very difficult. When I finally relented and installed the app, it does not even change orientation if I turn my tablet from portrait to landscape display. A poorly thought-out and implemented app. Using the website would be better - if only TSC would not trip over their own feet….Tech_Bear_42Version: 1.10.0_69

✓ It doesn’t accept legitimate card payments.I enjoy this site for my needs. Yet, it will erase my card information each time it is submitted for payment. It merely serves as a catalog for the store in which you would have wait a while for customer service to answer the phone or visit the store. Some marketed products are not within the store locations. It would be easier to order by use of this app. Due to the its complications, I looked for products elsewhere. This app is bad for Tractor Supplies’ business. It should be fixed..GypsyWitch37Version: 1.14.1_75

✓ Keeps deleting my cartEither it keeps deleting my cart or there are multiple carts that don’t show together. If the latter is the problem, please fix. If the former is the problem, please make all the carts show on the same page, target does this where they show your pick up in-person shopping cart, then a divider and blow it it shows your online shopping cart. I keep trying to make a list and if I put the app down for an hour, the cart is empty and I can’t find the cart I just put together anywhere. This happened three times until I just gave up..SalgalvvvVersion: 1.11.0_71

✓ Has issuesIf you just want to see what is available this app is fine. If you have a TSC credit card on the other hand it is useless. Who would look under “learn more”about a credit card to eventually find “already a card holder”? If that wasn’t bad enough the big red box that says “manage my account “ does nothing. Home Depot also uses citi bank and it is easy to find and works so it’s clear citi bank can work with apps..Rsbrown1594Version: 1.30.1_118

✓ Do better!As I’m sitting here waiting for the 30 minutes to elapse for the password reset email, I’m contemplating why that is even a thing. Who in their right mind wants to wait 30 minutes for an app password reset email?? I’ve literally tried every password I’ve used for the last 10 years for anything and it keeps telling me wrong password, funny thing is I have no idea why I’m signed out of the app, I’ve been signed in for years with no issues. Beyond annoying!.Bri1824Version: 1.31.3_124

✓ Don’t waist your time with this app it does not workI placed an order at my local store in White White Lake Michigan for an item that was out of stock at the last time I visited this location. This app took my order as a in-store pick up. The next morning I got a cancellation of my order by email without any explanation . This was after I was required to fill out the on line membership data and placing my order. This also happened after numerous attempts to access this app to look up products to see if the items were in stock at this store. The system does not give how many items are in stock at the local store and crashes then locks up and crashes. When I tried to check for this item at other locations it wold also lock up and crash. I also have a Tractor Supply Credit card and this app does not give me the option to use it to purchase Tractor Supply items from on line stores! They only offer PayPal. I will not waist any more time with this app P Corcoran White Lake Mi.P CorkyVersion: 1.0.5.17

✓ Not greatThe one and only reason I don’t like this app is because it doesn’t show you what’s available at your store. It will let you order anything then you waste your money on it just for them to cancel your order because they don’t actually have it in store and then you have to wait days for a refund to be issued. I don’t see why when you put in your store location it doesn’t tell you that the product you’re looking for isn’t available. I won’t be using this app nor will I be going to TSC until this issue is fixed. It’s just easier for me to go somewhere else at this point then try to waste my time with them just for them to cancel my order when I get to the store..HB1747Version: 1.10.1_70

✓ Frustrating AppDoesn’t allow picking a preferred store (the app tries to use your location instead so disable that feature immediately after installing) and added cart items default to shipping, not pickup, for every item added to the cart. When paying, you have to click in the coupon section even if you don’t have one or you cannot complete the transaction. This and the Lowes app are the least intuitive I have ever used. The entire format needs to be ditched and rethought/designed. The designers should be forced to use whatever they come up with, including actually building a project from start to finish, every part being ordered and picked up using this app only..GRTUDVersion: 1.0.10_26

✓ Tech issuesThis app could be much better. There are several small tech issue. The big one for me was it did not let me continue to payment for my curbside pick up. It is the only reason I downloaded the app in the first place. I ended up having to call the store place my order and they are going to have to have me pay when I get there. With two small children and needing to get horse feed the pick up option is very nice. It is frustrating when the app does not work properly..Felicia DriverVersion: 1.28.1_109

✓ Just use the mobile website insteadMy problems with this app are: 1. The search function (when used in conjunction with the search results filter) does not work well to actually narrow down your search results in a helpful way. For instance you can type a search criteria (let’s say “boots”) then filter by let’s say “size” and you will find no “size 14” option in the filter field for size. BUT when you add the filter for brand (let’s say “muck boots”) THEN filter by “size” and have the option to filter out size 14 suddenly. It’s like the filter criteria is limited to the number of items on the first page list of your search result? Whatever the case the app search function does not work well whereas the mobile site handles these filters and searches with no problem. 2. Also there is no easy way to navigate to the items that are on sale in the way you can easily access it on the mobile site right from the hamburger navigation menu. I wish the web app had a few of the design features carry over from the website.WqetyVersion: 1.25.1_102

✓ Ripped offMade a purchase that I needed the next day note website /tractor supply did not mention that this item was not in ther store . They took my order After making 3 phone calls I find out it’s coming by a slow boat from China it probably takes 3 months to just stock the ship This was 5 months ago now And now I received a E mail for a review today “really” ok they asked best I could do was one start here is no half star. PS by the time the battery connectors shows up I on longer needed them. I had good good results Pryor with tractor supply store before but certainly not this time..Ply64Version: 1.7.0_65

✓ Tractor Supply CompanyIPhone app for US only :(.Pete penguinVersion: 1.1.1_45

✓ Needs ImprovementI wish I had better things to say about the TSC app but it needs improvements. Very slow and lots of glitches. As a rewards member, shipping is suppose to be free over a certain amount. Lately, there seems to be a glitch that is causing it to calculate shipping. I called TSC and the lady wasn’t sure why and told me the way around this was to place the order over the phone so that she could override the shipping charges. But what’s the point of the app if it can’t be utilized for all orders?.UZH152Version: 1.16.2_80

✓ Doesn’t work great with IPadI like Tractor Supply, and I like the curbside delivery service the app lets me order for, but it’s a difficult app to move around in. Picking the closest store is kind of difficult and adding things like Tax Exemption certificate numbers is impossible without refilling out a form that’s already on file with the local TSC store. That being said, just a little more tweaking would make the app much better. Also, as the title implies, on my IPad, I can’t get the entire webpages on my screen, and the images don’t rotate when I turn the IPad from side to end. For example, I was ordering some mealworms for our chickens, but the images were so large on the screen that I could tell what size the bags were. That kind of thing. I mean, you can look around and find out that kind of stuff, but I have a keyboard case for my IPad and I have to type the information I want to input while looking at the webpage sideways..Jerry in TexasVersion: 1.7.0_65

✓ I hate this app, their website, and now the storeThis app is a pathetic excuse for a poorly run website! I tried a year ago and it was awful. Could it even get the items I wanted into the cart. I can now find and add items to my cart, but I can’t check out. Thanks for wasting 30 minutes of my time. I’m so sick of dealing with this store that I’ve decided t grow my own feed . I can’t take dealing with this bull, their horrible customer service on the phone, understaffed stores, pretend coupons that you can’t ever use because of restrictions. It’s a joke. I won’t miss you TSC..Real Estate LurkerVersion: 1.16.2_80

✓ One of worst apps for pickupCan you test the cart in the app? Worst store app ever for pickup edits. This app annoys me about half the time I use it. After setting a store location for orders, I have no idea which store is going to be able to fulfill the full order. The app mistakenly thinks I’m willing to drive to multiple stores instead of moving the whole cart to another location- it does not even try. I usually only have 2 or 3 must have items. One was not available and there was a promo banner stating free shipping for $49 or more in pet food. I doubled my order to meet the price to see if that was easier than driving to another store. Nope, it shows full shipping costs. So I want to move items to pickup. The pickup option does not appear as an option to move back to. The developers aren’t testing this with real world scenarios. I’ve had to call in to get my cart resolved before. They do not seem to let developers know what defects are going on because the app gets no better..TxTreyVersion: 1.32.2_127

✓ Fix your AppLove the store use it more than Walmart, however when I get on to manage my account it seems none of the buttons for selection work properly. I get on to try and make payments doesn’t let me in and always logs me out… I am not sure what needs to be fixed but there is a bug in your app, sorry for the bad review but just trying to make this situation known so it can be fixed. Thanks.Death💀KnightVersion: 1.35.1_142

✓ Frustrating AppI like the store but I hate this app. It is good for shopping, seeing reviews, etc., but it uses really cheap data collection for checkout. I enter all fields of a shipping address. It will not accept the record and gives no indication why. All required fields are populated, but it does nothing. I am picking up at the store, so I try to pay with ApplePay. It declines until I fill in a shipping address (not the billing address, interestingly). This app is useless for actually buying, but I guess it is good for comparing prices before you go buy it elsewhere..Frustratio9Version: 1.34.3_138

✓ Needs more customizationThe app has worked great with me so far, placing orders and everything along with searching for what I want. But it would be great to have an option to save items to a list like animal feeds and supplies so it’s much easier to re-order the same products every time without having to set up a recurring schedule or trying to find different products if you can’t find what you prefer again. It also allows to save items as gifts or other things you may be interested in purchasing later. Other than that, great app so far..AlahhuakbarVersion: 1.0.8_22

✓ No link to TS Credit Card - cannot pay billI have a Tractor Supply Credit Card and thought I could pay my bill through the App. If you can, then it is not very intuitive. I have looked everywhere online and in the app. If you can pay your bill in the app, it is not intuitive. Even submitting a question involves a lengthy process of filling out all my personal information that they should already have on file with my Credit Card info. This app seems to just be an unintuitive way to shop - without a link to a Tractor Supply Credit Card. Useless app for me..SynthesizemeVersion: 1.18.4_88

✓ Opelousas Store EmployeesI personally think that every single one of the store employees at the Opelousas store should be fired!!!! This is the 3rd time this week that I've been in the store looking for certain items that I know that tractor supply sells and I asked someone if they had it and I received the same response each time...... " it should be on this isle" not a single time did any one of the employees attempt to assist me with finding the items. I left and went to LOWES and got assistance from LOWES employees and purchased the items that I was looking for!!!!! Thanks a lot for nothing!!!.CooyunVersion: 1.32.2_127

✓ New rewards program is great but too much lag in appThank you for the new rewards program! The app freezes up too much and I have to constantly restart it. Sometimes if I wait long enough it will continue working again -Sometimes close to a minute. Please add simple features like swipe right from the left side of the screen to go back, when searching for some thing if I type on the term I searched it should allow me to edit the search versus clicking the back arrow, and all the touch points are too precise for fat fingers - meaning I don’t want to have to click perfectly on something to select it. Thanks for the improvements!.PatlowskiVersion: 1.3.0_56

Tractor Supply works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Tractor Supply.