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REEF Mobile: Parking Made Easy App Complaints & User Negative Comments 2024
REEF Mobile: Parking Made Easy app received 105 complaints, negative comments and reviews by users. Have you ever had a bad experience using REEF Mobile: Parking Made Easy? Can you share your negative thoughts about reef mobile: parking made easy?
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REEF Mobile: Parking Made Easy for Negative User Reviews
✓ Completely uselessBought and paid for a parking pass for Rogers Place in Edmonton using the website. No way to log in to that account on the app, and it doesn’t import the QR code. “Add to Passbook” feature on the website is broken (modern iOS Wallet doesn’t recognize the outdated format). Absolutely useless and kept long enough only to review then deleted..Version: 2.2.1
✓ Worst app ever don’t downloadIm park and this app are the worst possible combination Do not download.Version: 2.2.1
✓ Does Not workJust read all the other reviews- clearly no one is reading them at impark, because it still doesn’t work. Amazing to me that a company would allow such a bad app as their primary method of getting paid. Easier to just find a different parking lot then to use their system. Deleting.Version: 2.1.0
✓ ClunkyI’m standing in front of the pay stand a d see the sign abt credit cards and cash no longer accepted “for my convenience”. So I try to download app there - perpetual spinning wheel - insufficient bars. What’s a person without a smart phone supposed to do? Then I get it downloaded and come back. The map/list populates and shows I’m only .25 miles from the lot. I’m standing right in front of the machine! Your GPS function needs to improve.Version: 2.0.3
✓ How do you enter the space number that you’re in?I downloaded this app for the first time and it didn’t give me the options to enter the space number my car was in, or how to fix the exact street I was on. I didn’t feel confident at all that I was paying to park on the right street. This app is really lacking compared to other mobile parking payment apps.Version: 2.1.0
✓ No UK support STILLWhat is the point when people have been telling you for over two years that app doesn’t work in UK. Come on developers, at least try and look like you’re interested..Version: 2.2.1
✓ CitationFirst day I’ve tried this on-line I’ve got a ticket. When I called the citation office they cannot even locate my purchase until I gave them my last four of my credit card and the purchase number. Convenient but somewhat inconvenient because of the citation. They voided the citation though.Version: 1.5.1
✓ ConfusingI’m at Atlantic station in Atl. Why have parking meters with lot numbers when you only can use the physical meter and a card. What was the point to placing a sign to download the app when there was not any way to put your parking spot number?? So when I paid on the app, I was really paying for a lot two blocks away. 🙄 I paid again at the physical meter to avoid a parking ticket. Just pay on the meter the app is a no go..Version: 2.0.3
✓ Car park is in the uk tooI’ve parked my car in one of your car parks for the first time and it gives me the code and everything to pay online and it’s only for USA? When I’m in the UK. You really need to fix this.Version: 2.2.1
✓ App does not work and customer serviceApp does not work. Deleted and reinstalled. Does not show any lots on my phone. My desktop shows all the lots. Tried calling the phone number and it hangs up on your call. Fail..Version: 2.1.0
✓ The worstTerrible on boarding experience with zero auto fill for things like credit card and personal info. Took forever. Froze up on me. The name of the parking lot I was in wasn’t on the map, only the address and I had no way of confirming I was picking the right location until I went forward. Hate it and never want to use it again..Version: 2.0.2
✓ Will Overcharge in Error and HarassAfter paying for parking, I still received a “Notice of Violation” from REEF. They provided two ways to dispute. I followed the first and emailed with proof of payment; I received an automatic response indicating they would not respond for 14 days. The second method to dispute required written dispute within 14 days. I sent a written dispute. They did not confirm receipt of either. Instead they sent a harassing second “Notice of Violation.” They have no number to call and no one responds via email. Park somewhere else..Version: 2.2.1
✓ Don’t use if in CanadaYou don’t have parking in Canada so why did the Impark Canada website force me to use this app. There’s no way to remove my credit card and no way to cancel my account from in the app. Huge frustration..Version: 2.2.1
✓ They’ll lock your car in and you have no way to get helpYesterday I parked in a REEF lot. I paid at the kiosk, but needed to extend my parking duration so downloaded and used the app. When I later returned to my car @ 7pm, it was locked in. The kiosk was inside the locked area so I called a number on the sign on the locked fence. Long story short, four different support lines later (they kept passing me to other people) I wasn’t able to get my car back. I spent $120 in ride share rides to get home them back this morning. Support told me that not only could they not find either of my transactions (looking up with my account info and license plate) but that wasn’t their lot. When I returned this morning I confirmed it is a REEF lot and does not indicate anywhere that it is not 24 hours. (Google also indicates it’s a 24 hour lot.) I took photos and have sent to support, but don’t expect much based on my experience last night. TL;DR: Park at your own risk. Be prepared to use rideshare because you may not have access to your vehicle and their support is a waste of time!.Version: 2.2.1
✓ Use another appThis app is horrible. It couldn’t provide the correct price for parking in the lot that I used it for so ended up overpaying. Equally as horrendous was the customer service experience. Since the customer service line seems to be barely manned, used email. Ot has taken 4 emails over a month plus to finally reach the final step for a refund (still no refund yet). Days and even a week go by between email response. Got so frustrated today that I stayed on the phone to get a person (it didn’t disconnect for the first time in five tries) who balked at processing the refund over the phone not once but twice referring me to email. Stay away from this app…..Version: 2.2.0
✓ Verification system down: told to “park somewhere else”My city just switched over to Reef for parking downtown. Downloaded the app and got the part where it wants to verify my number with a text. After two attempts and waiting 10min for verification (now late for my meeting), I called customer service. The guy told me the verification process is down and to “find another place to park” LOLOL. Thanks Reef. Mistakes and bugs happen, but your terrible and lazy customer service is astounding..Version: 2.0.0
✓ Lacks support for UKWhen you first load the app, you only have the option for a US or Canadian mobile number, these car parks are also in the UK but there is no option to use a UK number???.Version: 2.0.3
✓ This app appears to be a scam…Their webpages don't even open within the app every single one of them has a broken link. They also do not let you edit your own license plate if you made a mistake. Unlike PARKING KITTY which I've used for years in the Portland metro area, the mobile app does not allow editing of any license plates. And God forbid you make a mistake entering payment information. You can't change that either. I was on hold for 30 minutes trying to get to customer service and they don't pick up. Avoid this app I believe you're going to get scammed..Version: 2.2.1
✓ Worst AppThis app would be great if it allowed you to pay for parking or extend a session, right now it’s just useless data.Version: 2.2.1
✓ Dumbest app ever!!It literally can’t any lots! Ugh! Waste of time!.Version: 2.0.3
✓ BrokenIt doesn’t work in Canada.Version: 2.0.3
✓ Useless appUnable to renew over the phone. App would not recognize Lot number. Useless.Version: 2.2.1
✓ No lots shown?!The app doesn’t show any lots for Edmonton even though the website does, and the Roger’s Place website show Reef as the preferred parking provider..Version: 2.2.1
✓ App doesn’t workApp won’t even let me pay for parking, was noticed every time I tried that I was charged 1¢ (?) but still each time I got an error message and couldn’t pay to park. Tried to pay off my partner’s app but he somehow properly used the app for his own car and you can only pay for one car at a time. Seems like an big and unintuitive oversight since the app only works occasionally..Version: 2.2.1
✓ Garbage App.Won’t recognize lot # and can’t find its own lot on the map.Version: 2.2.0
✓ Absolute piece of garbage appWhat an absolute piece of garbage app! I have downloaded it three times this morning (as advised by their customer service) and even changed the form of payment twice, then deleted, entered and re-entered my license plate and it keeps crashing before the payment is completed. At this point I am just praying my car doesn’t get towed while I am at the doctor’s office with my son and unable to move the car!.Version: 2.2.1
✓ Not a good Parking AppThis app needs a lot of work to become a good parking app. It only allows one car per account. It has sent me countless duplicate emails with my latest receipt. The address on the app and the mission were mis labeled where I needed to park. I can’t delete my credit card info without putting in another card since there has to be a default card. If this app fixes all those issues above I may use it again..Version: 2.1.0
✓ UselessA real waste of time, as far as I am concerned! Or useless as a better choice of word to describe this app. I live in Montreal..Version: 2.2.0
✓ Too slowLot number not showing.Version: 2.1.0
✓ This app is a joke!In the past 6 weeks, I have been to Merrick Park at least 5 times to shop or to eat at one of their restaurants. Each time, the app has not worked. It simply spins then says error. I tried to call for assistance & got a recording. I tried connecting to the free Wi-Fi at Merrick, turned off Wi-Fi to just use data & still nothing. It has made going there a completely unenjoyable experience. I do not need to go there & spend my money to stress the whole time about the possibility of getting a $75 parking ticket. To top things off, I went to the machine, which always had a long time & was amazed to see the price was cheaper per h or t than what the app had quoted me. That is scary. This company needs to be investigated!.Version: 2.2.1
✓ Paid for parking, got ticketed anywayI would assume attendants for this company just don’t bother checking. I paid for 90 minutes of parking and received a fine for “not having paid.” Don’t bother with the app. Better yet, find a different place to park. I’m going to do my utmost to avoid ever using this service again. If I could give a 0, I would just for the inconvenience and irritation. Pointless app..Version: 2.0.2
✓ Not UK friendlyPretty useless app to use in the uk. It’s not covered at all.Version: 2.1.0
✓ A bit sillyWhy only offer us and Canadian codes when car parks are also in the uk, with signage telling you to get an account for auto pay.Version: 2.0.3
✓ UselessI’ve had several tickets because this app fails often. You pay for parking, come back ahead of your time being up and a ticket on the windshield. Open the app to discover tht “an error has occurred” and no history of you making the transaction. Just use the pay box at the lot and avoid this app..Version: 2.0.3
✓ Ticketed after payingThe app works until it REALLY doesn’t. After paying for parking I was still ticketing for “failure to display valid receipt” even though paying through an app provides zero physical receipt and half the time the app fails to save details of your digits transactions, only telling you you’ve used the service (#) of times during the month..Version: 2.2.1
✓ Unable to enter UK phone codeCan’t put UK numbers in so what’s the point of all the signage around tell us in the UK to download and use the app! Sort it out!.Version: 2.1.0
✓ Did not workThe parking app failed to issue pass. Had to use on-site machine. Concerned this app could be a scam. Avoid..Version: 2.2.1
✓ GarbageImpark says to use this to pay for parking but can’t find parking with it. Trass.Version: 2.2.2
✓ No lots are showing when I know there are lotsTerrible app as it doesn’t show any lots even though I’m sitting in a lot. Piece of junk. Down download..Version: 2.1.0
✓ Cannot edit or delete vehicles and profileNo edit options.Version: 2.2.1
✓ Reef AppSince I downloaded this app both times it did not work , it says an error has occurred . Then I go to pay at the Kiosk and there is a line . It’s very annoying and time consuming ! Also it is hard to determine how much time you will use , like yesterday I decided to go to the movies , this app did not notify me time was up so I could add time , I couldn’t figure out how to add time , didn’t know if it would overlap , basically , don’t like it doesn’t work as well as Pay by Phone or Park Mobile.Version: 2.2.1
✓ One star cause I have too!Waste of an app Enter a lot number and says “no lots” near by. ALSO no way to remove your information “security and privacy” issue..Version: 2.2.1
✓ Slow Cumbersome IncompleteThe app is really slow to load and access menus even though I was on full bars of 5G. I was unable to enter a spot number only a license plate and the license plate I had to manually enter it wouldn’t take a picture. I entered it wrong the first time and now it won’t allow me to delete that vehicle. When I went to pay I received a quote time out error and had to start all over again..Version: 2.0.3
✓ You guys are crooks!Don't advertise the mobile app if you're just gonna give people tickets. I've already had to pay you guys more than 150+ dollars with all the fees and fines I've been getting because I used the app. I shouldn't have to talk to customer service to get my ticket voided. You guys should be able to look and see whos paid with the app or not!!! False advertisement!.Version: 2.1.0
✓ USA ONLY please fixI doesn’t work with Uk mobile phone numbers. Please fix.Version: 1.6.1
✓ Reef appNot a user friendly app.Version: 2.2.3
✓ No lots in EdmontonImpark machine wasn’t working, not sure if it’s too cold or something, saw the sign to download this app and I can’t find a lot in Edmonton..Version: 2.1.0
✓ Worst app everWorst app ever. Can’t find the lot I used, can’t add time to existing meter..Version: 2.2.1
✓ Zero customer service helpApp is awful , called customer service and zero help “ our system is down a call back , no sorry , no nothing . “ I will use spot Hero in NYC reef stinks ! Invest in customer service who is helpful and your app stinks - tried to log in 13 x and still can’t from 330 pm til 7om still not fixed !!!! Worst.Version: 2.2.1
✓ Garbage appDoes not work purchased parking online and does not find it when i try to scan code says not valid what frustrating garbage.Version: 2.2.1
✓ Do not useThis app does not work. Even though reef website directs you download it, you won’t find any parking in Edmonton..Version: 2.2.1
✓ Wish I could give zero starsI was on the map and it keep say “oops there are no lots near by” in an area which I have seen several lots on the website, which was one of the reason why I got the app was to be able to see or book at those lots. What a disappointment …even as I expand to whole of Toronto, same error msg shows!.Version: 2.2.1
✓ I’m trying to pay for parkingThe designers of this app don’t seem to understand that someone might be in a hurry. Parking is like that. Despite asking for my lot number, no matter how many times I entered that exact number, they kept suggesting street addresses that were several states away. Recognize a lot number for cripes sake. There’s this thing called GPS that can give you some help there. And USE APPLE PAY!!! Forcing me to dig out my credit card and enter all the data for it when I’m now late because you wouldn’t accept the lot number just shows how little you understand you potential customers. The only good thing about this app is how it reminded me how many four letter words I know..Version: 2.0.0
✓ You guy’s scamming peopleThese people own a car park in england and the only country codes they use are are America and Canada and i cant get make an account to pay.Version: 1.5.2
✓ Totally uselessThe app cannot find parking in Calgary, which is useless. If you find yourself in an Impark lot, there is an option on the app to scan ticket, but the ticket issued doesn’t have a QR code, so that feature is useless too. IMO this app is digital pollution..Version: 2.2.1
✓ Load of rubbishThese people are taking the pee with this app and there car Parks wasting people’s time proper rubbish and that’s being polite.Version: 2.0.3
✓ Doesn’t work!Error messages and charges a penny for each attempt..Version: 2.2.1
✓ Not linked to online accountWe have used reef online to park a few times and we have activity history and an account online. Using that app is a separate experience. They are not linked and you don’t login with your account. Tried to scan the QR code to transfer parking pass into app and it failed. Said it was invalid, even though we just purchased it 8 minutes earlier..Version: 2.2.3
✓ Scam AlertLots claim to be secured/monitored/patrolled, they are not! I was told by the owner that not only are they not monitored, but there is no security or patrolls at night. They wouldn’t even refund my parking cost after my car window was smashed and my items stolen. On top of that, I was hung up on by the owner after he confirmed that no he wouldn’t give me a refund, it’s not his problem, they are not liable. I should have listened to the other reviews saying how unreliable this company is, hopefully you listen to this one. Your car (and you!) are not safe!!.Version: 2.2.1
✓ Can’t pay for multiple vehicles; prices don’t match signageHad to use this app when parking my vehicles in a nearby lot while my home garage was being cleaned. I needed to park my car and moto but it only supports one vehicle in a lot at a time!? Why??? The prices in app didn’t match the signage in the lot — it was much higher and no ability to pay for the whole day, just hourly. Maybe the lot’s fault, but at the end of the day I’m still annoyed regardless of who is at fault. Finally I tried to call customer service for a bug I was experiencing and no one picked up. There was no estimate for how long I’d wait. Or even if they were open. Totally frustrating. I just want to pay for parking!!! Just feels like a trick..Version: 2.0.3
✓ Is amounted to nothing more than theft.If you try to use this app in a parking lot it jacks the price of the parking up by 10 or $20. If you’re willing to walk and pay in the boxes you’ll get a reasonable rate. For example the lot I usually park at costs $11. That’s if I put the card in the box. If I try to use this app it wants to charge me $23 for the day. This is just pure theft and it should be removed from the store entirely. In fact someone to hire a lawyer and shut these thieves down. Reef might be the absolute worst app I have ever dealt with from the Apple store. And Apple if you’re listening if you keep allowing apps like this in the store I’m dumping Apple entirely. Your stupidity is not worth me being stolen from..Version: 2.2.1
✓ Terrible appFound myself subjected to this app when trying to park for an event over the weekend. App kept glitching, takes forever to load, took many tries to get it to acknowledge the correct parking lot and then to accept the vehicle info. I’m now at home on a strong wifi connection trying to delete a vehicle and it still keeps glitching and giving error messages. Don’t use if you can avoid it!.Version: 2.1.0
✓ Online accountDoes not link accounts when purchase of parking online. Cannot send parking to wallet. App is useless!.Version: 2.2.1
✓ Only works once in a whileThe app and desktop don’t work together, help line is only for the app, no help line for desk top, purchased parking on reef desktop doesn’t sync with mobile app..Version: 2.2.1
✓ Garbage, should be banned off the App StoreUtterly useless and I cannot believe impark advertises this as their parking app! Because you can’t actually find their lots in this.Version: 2.2.1
✓ Don’t do itSucks , does not sink up to the reef online version , customer service is useless.Version: 2.2.1
✓ Parking enforcement doesn’t seem to know about this appTried it twice, received a ticket both times. The enforcement agency could always resolve this when contacted, but officers on the street just don’t seem to know about this App. Wastes time, and customer. Support can’t do anything but tell you to contact the enforcement agencies yourself. If you’re not using this regularly, just get a paper parking receipt instead..Version: 1.5.1
✓ PriceyI was contemplating whether I wanted to touch the dirty meter or just get the app. So I got the app and bruh their pricing is OFF. The meter shows 11 hr parking for $10 but here, past 8 hours is $15 and past 12 is $20. Plus like a .50 cent fee. I’m not that cheap but I was already infront of it and it could be useful for someone who’s short on time or would pay for being a germaphobe so to each his own I suppose. That extra $5 I saved can buy me another bottle of Sani. Big pass for me XD.Version: 2.2.1
✓ Only US telephone numbers?! I’m in the UKCan’t use the app in the UK. Won’t let you input UK telephone number to set up an account.Version: 1.6.1
✓ Unbelievably unhelpful customer serviceSeriously. Fix your app, Reef. And your crappy customer service. Parked in a parking garage and the app was being glitchy. So I figured I’d try paying as I was walking out the door because I wasn’t expecting it to take so long. It continues to be glitchy so I haven’t been able to pay and it’s been hours. Now Reef customer service tells me that it’s my fault and now I have to pay the full daily rate of the garage versus the discounted, flat rate that’s supposed to be provided by the app. And this is with absolutely no warning from the app or even an email that the app is currently having technical difficulties. Had I known this, I would’ve just parked on the street..Version: 2.0.3
✓ Scam no Stars!!!!!!!I had to use the REEF app to pay for parking in Portland Oregon. I paid for 24 hours and renewed for 24 more, only to get back to my car and have a ticket for $49 or $88 if I did pay immediately. I have spent five hours s on hold with both parking enforcement and REEF trying to prove that I paid. REEF updated my payment fro the 16th of July to the 17th of July so that my receipt doesn’t prove my payment on time. I am so frustrated. I went to my bank app and screenshot my transaction proving that I paid on the 16th. I’m currently on hold again with REEF so angry. I’m ready to just pay because of the hassle!.Version: 2.2.1
✓ Doesn’t workApp was listed at a garage that didn’t seem to have the service. Horrible experience, after several attempts to use app I had to give up and just walk back to the garage. Don’t bother with this one! And now it won’t even allow me to submit a review with my own name/nickname. What was the point of asking for one?! There’s more than one Eloise in the world!!.Version: 2.0.3
✓ Can’t delete vehicles.I started using the application last week, and it worked fairly well. This morning, I realized that I had entered the license plate incorrectly. I tried to change it, but the system would not allow that, so I created a new vehicle with the correct license plate. I said that as the default and expected it to be able to delete the incorrect one that did not work. That seems like a very reasonable thing to have to work in an application this type..Version: 2.2.1
✓ No ApplePay, no Password Manager??This app requires that you set up a new account (no sign-in with Apple/Google/Facebook), requires a cell phone number, requires a credit card number (no ApplePay), and doesn’t allow you to use 1Password/Keychain/KeyPass to set up an account. Utterly abysmal experience. I parked across the street and paid with a different app after downloading and starting to register. UI has weird graphical hiccups too. Unacceptable in 2020..Version: 1.5.1
✓ Mr TariqAbsolutely ridiculous, car park is in United Kingdom, but app is only for USA and Canada. Can the app makers please sort this out immediately..Version: 2.2.1
✓ No support in Vancouver BCThe Impark Website says to download their app, Reef. After doing so, there are no locations in Vancouver, Canada. Is it the fault of the app, the developer, or Impark? In any case, poor advertising and communication..Version: 2.1.0
✓ Does not sync with online account/Parking spot not guaranteedPrepurchased multiple parking to ensure I could park where I prefer. Have two vehicles registered. App shows no reservations and no vehicles. This company relies on phone calls to make changes to your account. Simple process like switching vehicles cannot be done electronically. Why bother with an app? Other issue is that parking is not guaranteed when purchased in advance. Defeats the purpose of using this company..Version: 2.0.3
✓ No supportThis app is quick to take your money and inadequate for specific site conditions. It is not well supported to resolve its issues. Transactions fees too high for value. The app has no way to address discrepancies between the posted rates on parking sites. Fees per transaction are high compared to other apps..Version: 2.2.1
✓ Useless in CanadaDoesn’t work in Canada Very slow app…..spinner goes forever!.Version: 2.0.3
✓ Wasted my timeAdvertised app for car park in Luton but app only available in USA and Canada..Version: 2.0.3
✓ TerribleI consistently have to print the parking pass It will not scan QR code to app.Version: 2.2.1
✓ GarbageDoesn’t work.Version: 2.2.1
✓ Lots not showingWasted downloading this app if it doesnt work for my city..Version: 2.2.0
✓ Not workingThe app isn’t working. I hope there’s a way to delete my account and remove my mobile number and email address from your database..Version: 2.2.0
✓ Doesn’t work. Have to use reef via browserCan’t book my Canadian parking with this. I can only do it via my browser. Makes this app completely useless.Version: 2.2.1
✓ This App is Insanely FrustratingI never leave bad reviews but this app was nearly unbearable to use. The load times are insanely long. When my parking was about to expire I tried to add time and it would not go through. It acted like it did and showed the “completed payment screen” but my parking time continued to show only a few minutes remaining balance. I tried this TWICE to no avail and we ended up running back to the car to move it. So frustrating to use and every screen takes FOREVER to load. Still not even sure if I’m going to be charged twice for no reason..Version: 2.1.0
✓ Trash. Do not downloadThis app doesn’t work in Canada. Should get zero stars. Setup and account provide all your information and then it doesn’t work..Version: 2.2.1
✓ Got a multiple tickets because of this appI highly do not recommend this app. It often froze up when I went to click extend parking and then would appear to have processed the extension but actually didn’t. In my area, the parking is $9 a day and for more than two hours in the app, it’s $9.35 - so but if you chose the wrong random time for that $9.35 and it froze while you were extending the parking - you'd get a $44-$88 ticket. I had thought I was being responsible during COVID but turns out it would have been more responsible to use the meters while I had to work. TLDR: the app is unreliable and even when you pay for all-day parking by the parking lot price, you are not actually paying for all-day parking..Version: 2.0.1
✓ App periodically deleted historical transactionsNeeds to have better app design to transfer transactions as this is the second time in this month that the app is down and deleted all the stored information.Version: 2.2.1
✓ I’m literally in the lot and but says there are no lots nearbyThis thing is useless. Location services on. I even tried putting the lot number in the search bar..Version: 2.1.0
✓ What’s the point?What’s the point in downloading the app and adding a credit card to a system that doesn’t allow you to pay for parking. As I sit in the emergency room with 20 minutes left on my meter, I’m wondering why. I downloaded this right from the website but was not informed by Impark that there’s possibly a different app to use as the RUH in Saskatoon does NOT use this app.Version: 2.2.1
✓ Paid and got a ticketPaid 20 dollars for parking and still received a 75 dollar ticket for “not paying”. Called customer support and they said there was nothing they could do, that sometimes there’s glitches in their system. They told me I had to go on the app and email customer support with a picture of my receipt to get the ticket taken care of..Version: 2.2.1
✓ Does not work with websight bookingsIn a day and age of technological capabilities it is sad that this app does not pull up the parking bookings completed online via web browser. Have not used the app yet because of this, makes the app pointless for me. 2nd star for what seems like a good foundation to build on but needs some serious work.Version: 2.2.1
✓ Cool app if you like paying for parking, getting a ticket, and arguing with support!Reef will take your money, show you are parking in the lot for how ever many hours, and some parking attendant will come over and ticket you anyway. Wanna dispute it? You’ll need to fill out forms and submit 1 photo showing the physical parking ticket and your digital payment. Not tech savvy? Not sure how to upload 1 photo with a screenshot and a photo of the ticket? Too bad, pay up! Customer support is a JOKE. Did the attendant get the wrong license plate number, car model, state? Too bad - you have to pay either way. I’d like to say this only happened once, but it’s happened 6 times between me and my partner! Whoever runs the engineering department at this company should be fired and forced to take my phone call..Version: 2.2.1
✓ ExcessiveThis app should easily be in a browser. Or even better yet should be in the kiosk at the parking location, and the app should be the last resort or if you frequently use it. Instead, as a one time user I need to download the app, in a poor service area (inside a parking garage), waste my own data, enter all sorts of information they’re probably going to sell or more than likely become compromised, just to park my car for an hour. I know that this review isn’t remotely helpful for anyone because you don’t download this app because you want to, but because you have to..Version: 2.0.3
✓ Mr JubeNot synced with proper account..Version: 2.2.1
✓ Ticketed even though I paidThis has to be one of the biggest scam apps out there. I park in a lot that has this app controlling the usage. I download the app, I put in my information, I pay for my time and then I walk away. I come back and there’s a ticket. A ticket for $50. I contact support, try to get it worked out but all I get is “Sorry we can’t help you. You have to take it up with Lanier Parking.” Which by the way is APART of the Reef Network. So I pay $10 to park THEN get a ticket for a place I already paid for, and I’m forced to pay $50 in citation. This is one of the biggest scams I have come across. Not to mention the horrible customer service. Don’t park anywhere that says Reef and if you do, be wary that you may still get a ticket and their support won’t do anything about it. Time for me to talk to my lawyer..Version: 2.2.0
✓ Don’t do it.This APP doesn’t work at all. Don’t waste your time as I did. Keep scrolling..Version: 2.2.0
✓ DO NOT DOWNLOADTerrible app suggested by Impark for me to manage my monthly parking pass. Could not locate any lots in Calgary with it so it is useless. Not sure why this is even being recommended for parking. Asks for email address and personal information from users to start as well. Deleted immediately..Version: 2.2.1
✓ Sudden issuesI’ve used this app multiple times with no issues until today. Today the app is charging $8 more then it costs to park in the lot all day. I used it two days ago and that wasn’t the price then. Had to use the kiosk instead of the app..Version: 2.2.1
✓ No serviceCustomer service is nil. Sent 4 emails to customer support line…weeks later…ZERO reply. Why bother to offer support if no one at reef reads them? Do better!.Version: 2.2.0
✓ UselessCan’t find a single. Not happy that I had to hand over my information only to find out I can’t even use it. This shouldn’t even make the App Store.Version: 2.2.1
✓ Horrible serviceHorrible customer service, I paid on the app for parking and when I got to the location they wouldn’t let me in to the Lott because they said I would need to pay an extra 50 dollars for special event parking even After I already paid for the parking. I asked for a refund and they said I needed to contact customer service. Reefs customer service is horrible, I’ve emailed several times and have gotten emails asking back several days later asking for information that I’ve already provided multiple times. DO NOT USE REEF.Version: 2.2.1
✓ Doesn’t work at allDoesn’t work at all.Version: 2.2.1
✓ SucksWhat a waste of time. I have to book my reservations online through a computer because the App shows zero parking sites yet the website does.Version: 2.0.3
🙂 REEF Mobile: Parking Made Easy Positive Reviews
REEF Mobile: Parking Made Easy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact REEF Mobile: Parking Made Easy.
⛔ REEF Mobile: Parking Made Easy Problems
