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Tolls NY App Complaints & User Negative Comments 2024
Tolls NY app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using Tolls NY? Can you share your negative thoughts about tolls ny?
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Tolls NY for Negative User Reviews
✓ Old but functionalThis app feels old and unstable like it might give you problems any second but while I use it for basic tasks such as payments and viewing my balance I’ve had no issues recently. This app needs a nice overhaul and redoing with an Apple Pay feature so I don’t have to keep putting my CC number into this app that I’m sure by the looks of things is poorly secured..Version: 2.8.6
✓ App has not worked in monthsI downloaded the TOLLS NY app several months ago and I loved it. It was so simple to see my balance and to add money to my account. But a few months ago the system went down on the app and it still has not come back up. It says the system is unreachable and to please try again in a few minutes. I just logged out and tried to log back in to see if that will work and it still currently says unreachable. It was pointless to download it the app if there are glitches in that don’t get fixed..Version: 2.1.11
✓ Could be betterThe app is great in the sense that it automatically handles my tolls for me, by charging my account and refilling my balance from my debit card when my balance is low. However, the apps dates are very inaccurate making it very hard to understand what dates I’m being billed for. It will have a date I didn’t leave my house and it worries me that I’m being billed for travel I didn’t make. Please update this so I know the tolls I’m being charged are for my travel dates. Thank you..Version: 2.4.23
✓ Too hard to use with rental carI attempted to add a rental car to my ez pass transponder part way into my trip, but could not since a previous renter still had the car registered to their unit. So my ezpass was useless. That sort of caused stress when passing thru multiple tolls that had no humans to staff cash tolls. There should be an easier way to register a rental car by transponder or plates to an account, or identify rental cars in the system. The US highway system needs to staff cash toll lanes or provide other means for customers who don’t have ezpass. Only NY had tolls by mail as a backup; no other states did. There should be one universal backup system for EZPass failures like this..Version: 2.8.6
✓ Trash, but what can you do?Like most increasingly socialist governments the state of New York wants as much money as they can squeeze out of you but somehow have nothing to show for all they take. This app is no different. After spending nearly and hour trying to pay their bills, but only getting error messages, because I apparently don’t know my last name and some other 601 error, I decided to wait on the phone for about 40 more minutes so I could talk to some poor, underpaid, underdeveloped country worker. She, unprompted took of about 25% off my bill before helping me pay. New York isn’t just satisfied with talking your money every chance they get, but they also want to take your time and make even the simplest tasks nearly impossible.... but what are you going to do?.Version: 2.1.11
✓ Where to start?I made the mistake of driving on the New YorkState Thruway the first week of January 2021. I tried to pay my bill that night with my cell phone as directed by the signs. I have logged in repeatedly to the website and tried to pay my bill. I have tried to sign up for a New York easy pass so that I never have to do this again. I have tried to create an account with the app. In every case my attempts fail and I am told that the system is unavailable, please try again. This is unbelievable. For almost 3 months I have tried to pay this toll bill. Explain to me how this is a better system than letting me pay at the gate?.Version: 2.1.11
✓ App does not work and customer service does not respondI get an error stating that the app cannot run because it appears my phone is rooted or jailbroken and then the app abruptly closes . I have never tamper with my phone or changed any settings and I emailed customer service with no response , not sure why others are stating great customer service because I haven’t received it . My phone is as original as the day I bought it at the app store and I’ve been waiting for this app for years and now it’s out and I can’t use it . I don’t understand how this has 5 stars … doesn’t work for me ! :(.Version: 2.0.385
✓ Terrible app. Terrible customer service.Doesn’t work on a PC (Firefox) or iPad browser (Safari) My correct address information was not accepted. Finally downloaded the app on my iPhone, while this time it accepted the address (which the other versions of the app did not) got several errors trying to use a US credit card, finally got it to work with a US debit card. Over an hour wait time when trying to get someone on the phone. I get it you are trying to drive people to get transponders but I only use this route twice a year to/from Florida so I’m really not interested and this is the only portion of the route where I cannot avoid tolls. Hopefully we’ll get future bills by email so I can pay promptly..Version: 2.3.22
✓ Disconnected from realitySigns along the highway indicated that Tolls By Mail were a thing and the website directed me to this App. Unfortunately for a couple of weeks after driving on the toll highway I plugged my information into this App, but nothing was ever found. Eventually I got the bill in the mail and couldn’t use the App and the QR code on the bill together. I also fully expect that there are more charges coming..Version: 2.4.23
✓ APP needs to be fixed!!!This app needs to be fixed when submitting a payment. I made a mistake entering my cvv number and it didn’t go through (that’s fine). However, when the right amount was entered, I received NO confirmation notice that payment was received. I pressed it TWO more times thinking the payment didn’t go through. When I decided to go to the home page, it turns out that I unknowingly made 2 EXTRA payments. I called the NYEZPASS customer service and was told that they could issue me a refund but that it will be 30 days. Unbelievable. They even admitted to telling me that there was something wrong with the app and that I should call them or pay through the website. I was also told that I wasn’t the only one having problems with this app. Ugh.Version: 2.4.30
✓ Payment method sucksTried to pay with manual method. The website is too slow and mostly leaves one waiting for ever.Version: 2.7.9
✓ “Easy to Use” but error codes galore!It seems to be an “easy to use” method to pay your toll, but I tried to access the app itself multiple times & received error codes & down messages. Additionally, when I finally was able to get on, there were a number of red error messages that required me to double back and re-enter the same information repeatedly. Grateful there’s a remote way to pay, but frustrated that NYS couldn’t build a better functioning app..Version: 2.3.22
✓ No password retrieval option for CanadaFound the app an easy way to keep track of things. For some reason my password got deleted and I couldn’t remember it. The password recovery option does not work without a zip code. Tried customer service and they had a couple suggestions but they didn’t work either. App is now useless to me..Version: 2.8.14
✓ Ez pass by mailNightmare! I added a car (license plate) by mail I April 2023 for a car we bought in March 2023. For some reason ez pass didn’t start working until June so I have $200 in tolls and $100 in penalties. Also NOW In order to get the Grand Island discount $.92/ trip one has to have an electronic reader or one is charged $1.25 per trip! So I have been charged $1.25per trip for 10 months. With 2 cars and no readers, I my ez pass bill was more than my cable bill! This would not have happened if we had our wonderful live toll collectors! Exponential frustration!.Version: 2.8.6
✓ Paying using the app vs. the websiteI couldn’t get into the website for payment for some reason so I got the app. Well.... it’s a little more convenient however I’m still trying to get in contact with customer service to edit my personal info as the location for my borough is currently closed. After calling and waiting (still couldn’t get through) I saw that the app enables the user to send in requests, I’ve sent multiple requests through the app for personal info to be edited and still no response..Version: 1.3.300
✓ Worst system everKeep charging me 6 times less than 15 minutes, still show on their system I am not paid yet..Version: 2.4.23
✓ UselessYou have to enter day by day to get info instead of just your plate number and then you are supposed to receive an sms to a limited list of companies Completely useless if your phone provider is not in the list.Version: 2.5.50
✓ None exist violation unable to contactWe received a toll violation letter in obvious error. The car/license plate in picture wasn’t ours. And we have paid our toll through NJ ez pass at the time. Ez pass NJ has our record, which we made a copy and send to them. So we called, the first time, was told it was an error, is fixed. But call back in three weeks, just to make sure. So we did. This time the person on the line had no idea of the suppose fix, but said again it was an error, she has made it go away. A few weeks later, received another letter, same error same charge. Called again. Same story. Fixed, don’t worry about it. We also mail them a dispute letter just in case, with all the proof that we are owner of different car, and our toll on that day was paid. Today, got another letter, weeks later, claiming if we don’t pay, will have an additional $50 charge. Finally we download this app. And it’s telling me they can’t find any violation or due. What is going on with ez pass?.Version: 1.3.300
✓ Bad App, Sneaky CompanyApp hasn’t worked in weeks. I’m shocked citizens haven’t found a way to sue this company yet. The app is terrible, it works properly when it wants to. You can’t always check your balance so if you use it, you are subject to getting charged without knowing since their most effective plan is the auto refill one. It’s charged me twice before and instead of the company returning my money, they chose to keep charging me and only returned half. If any other business ran their operations the way EZ pass did, they would be shut down. This company gets way too many passes for inappropriate business practices. My best advance is pick the refill as you go because everything else is a set up to drain your account..Version: 2.5.50
✓ Horrible app and customer serviceApp is horrible there is days that works good but most of the time is frozen, or the app doubles or triples your online transactions, take time to post your payment at times. Offices are closed, they post wrongful information like to go to cvs to do transactions, cvs says they have nothing to do with ezpass. When you call it takes you from 30 minutes to an hour to speak to someone that most of the time don’t solve the issue. Their phone connection is also bad. Over all ezpass system is horrible during COVID-19 up to this day.Version: 2.3.22
✓ Poor user interfaceYou get a text that says you have a toll to pay. But to find it you need to know your exact date of travel. Why can’t it just show you all the tolls you have regardless of date? It is ridiculous that it can’t show you that. And then the real reason for one star is using the “feedback on our app” button in the app and when you click the concern and the continue button, it doesn’t do anything! When your feedback button is broken, it tells you they don’t care at all..Version: 2.8.6
✓ Password change function is horribly brokenThe app was spamming me some notifications about the results of a study they were doing, so I attempted to log in. They claimed my password needed to be changed, and sent me to a password change dialog in the app. The password change dialogue wouldn’t let iCloud auto-fill the new password, and wouldn’t let me paste into the fields, so this required me to generate a password on my computer and type it in by hand on a phone keyboard twice. This took 10 minutes and in the end, my password wasn’t saved on e-zpass properly, locking me out of my account. So, I went though the reset function and typed it all in again. Now the app says that it is “currently under test and your account is not enabled”. I assume that means I’m locked out? Once again, government hires the least competent app developers available and they build an infuriating and unusable app. The website was better back in 2003 than this pile of garbage..Version: 2.6.20
✓ BillingI have received bills (x2) with late charges in the mail without receiving an original bill in time to pay without late charges. I downloaded the app and have checked for outstanding bills so I can pay them without late charges and can’t find any?? Now I have requested email invoicing. Hopefully I won’t see anymore additional late fees..Version: 2.5.55
✓ Not workingUnable to check charges , edit my profile in fact can’t do nothing after login . It says “the back office system is untraceable, please try again in few minutes Code 5255.Version: 2.4.23
✓ Surcharge added as app didn’t recognise carI depended on the app to pay my toll fees, added all of my details, and it came up with a ‘no bill outstanding’ notification. I figured we didn’t actually use the toll route this trip. Three months later I get a paper bill with a surcharge for admin plus fee for overdue payment! The overdue feee add up to more than the toll fees! Ridiculous when I went in and checked everything against my plate..Version: 2.5.55
✓ Horrible app, fix problemsEvery time I go through tolls (once, maybe twice a year) i get late fees of $50 each time because the app is ALWAYS not working or won’t accept payment for whatever reason when I got to pay them and I’ll continue to try to pay it and it just won’t work. Once the late fee arrives it works just fine. And I feel like if I could just talk to someone it would be taken off for understandable reasons but New York State just wants all your money so makes it impossible to get to an actual representative and the one time I finally got through, THEIR COMPUTERS WERE DOWN!!! Like what in the actual heck is going on. I don’t go through tolls enough to prepay for an easy pass but Jesus it would still be cheaper to do that because I pay $50 late fee every time for tolls by mail..Version: 2.3.22
✓ More user friendlyYou can just keep a credit card payment option only too. Went through the entire process to register and in the end it’s tells me you can’t attach your account because if the routing number. Just keep it straight to the credit card and make it easy to register and use. Thanks.Version: 2.8.6
✓ Not reachableThere is annoying code 5255 error thats been going on for a few days. Can you please fix this?.Version: 2.4.30
✓ The app really isn’t that goodThere is a major flaw with this app. I’ve been on here numerous times trying to pay my tolls and it always asks you to put in a date. Not a certain month or year but a specific date of travel. Why even have that. Just make it so you put in your license plate and your tolls show up on the screen. This is so frustrating as I never remember what day I actually went through a nyc toll. Most people can’t even remember what they had for dinner two nights before forget about what specific day they went through a toll a few weeks or two months prior. P.S. Having an ex-wife that takes your mail on top of this can exacerbate the toll paying problem. But that’s a whole different subject🙃.Version: 2.0.385
✓ UnstableUnstable.Version: 2.8.14
✓ NY tolls appThe app itself is good. We crossed the border for a 2 1/2 month vacation in Florida only to see our bill the middle of March. We had no time to respond as our mail was at home. In past years we would always have the opportunity to pay tolls as we entered or exiting. This system is not up front and as far as I’m concerned it’s a scam and a money maker for those unaware of the state system!.Version: 2.6.20
✓ ProblemsHad this app for a while. At first it was easy to use. As they have been working on it to accommodate the flow of everyone due to cashless tolls, the app has gotten worse. It will constantly log you out, show you your account but can access things, tell you there is an error with your log in. You have to delete the app and re download it just to log in to account to fix glitches. If that is the case then I will just use the website..Version: 2.4.30
✓ No better than the web siteNot a masterpiece of design and functionality..Version: 2.3.22
✓ Terribly ManagedWant to stay logged in but hardly use the app? Won’t happen. Every update logs you out so if you’re not a regular app user, you’re going to be logged out every time you go to open the app. Then, your password is no longer correct. The best part here is, it doesn’t tell you that they have expired your password. So you can USE YOUR PASSWORD MANAGER TO ENTER THE PASSWORD YOU HAVE STORED, but it fails over and over. Execute a password reset? Only if the servers can keep up with you. Get to reset your password, can’t use a previously used password..Version: 2.6.20
✓ So complicated for foreignersThe web site don’t accept payment online and I’ve Ben charged fee since I can’t write to anyone.Version: 2.4.45
✓ "Back office system is unreachable" error has rendered this app useless for months nowTried logging into the app a few months ago to resolve some issues with my account. Got the error that wouldn't allow me to log in. After several more failed attempts I deleted the app and re downloaded to see if that would fix the problem. Didn't work so I just went through the website. Just tried again today, months after first trying, and got the same error message. This app is useless..Version: 2.4.23
✓ NYToll takes a toll on basic functionalityAfter being on the phone with customer service, this app was built 10 years ago when basic functionality wasn’t a requirement. Transfer money into your account? Hardly ever works. No warning that card transactions are offline. Causes “pending” claim on bank, but never processes it. Gotta wait 5 days to credit back. Sheesh! Website not much better..Version: 2.7.9
✓ Can't loginAlways get the answer "credentials entered are incorrect" I use the same credentials I use on website witch works perfectly..Version: 2.0.385
✓ Complete GarbageApp is complete garbage. I’m try to pay you different tolls. I tried on Thursday and kept getting error messages. Something in regards to their servers. I thought maybe they were upgrading, albeit in the middle of the day, but hey it’s NY so I expect anything. Fast forward to today, same issues. I’m not sure why they don’t make an app that makes it easier to pay it’s not like I’m trying to skirt the system. By the time I remember to sit down and pay it again I’m sure the typical fines will be attached to it and the system will miraculously work. Got to fleece the little guys a little bit more..Version: 1.3.300
✓ No verification code sentCannot use app because it requires a verification code be texted to the user. I’m in Ontario and presumably they decided users outside the state won’t be sent the code..Version: 2.7.9
✓ GlitchesEvery time I would go in to make a payment, I would get an error message which meant I would have to uninstall the app and download it again. Then it would work. Also making payments, I would make a payment, get an error message, try to make another payment, get an error message again, but both times the charges would go through. The other time both charges again went through my bank but it didn’t reflect on my account! When I saw this app I said great! I can make payments easily instead of going through the website where they ask for a threshold. I rather call and stay on the phone to make the payments now instead of using this app!.Version: 2.4.23
✓ Quite confusingQuite confusing.Version: 2.6.20
✓ NYC HORRIBLE APPWhat you don’t know will hurt you!! Here’s the problem, the app is seriously flawed. You use your card to pay! But, the app says it cannot process your transaction. But, it manages to take four times the amount out of your account without authorization. Then you try to make a written complaint and the app shuts you out with a red highlighted message “your request cannot be processed please try again later “code5682 so you have to call in only to find the employee willfully respond “ this app is always acting up, that why we tell users to just use it to monitor, pay on line not through the app.” Then she goes on to say your refund will post 3-5 business days. Meanwhile, your out of $900 dollars that you can use for other things. It’s absolutely not fair and if we all want better service we have to all advocate for better. I’m really disappointed can I afford to wait for the refund? And not miss out on paying my bills? Because some of you can’t!!.Version: 2.3.22
✓ It’s not workingI can’t use this app, with a Canadian license plate, I’m getting charges even though I’m using an American business’s EZ pass. Won’t let’s me connect account… Does EZ pass use my license plate, if my pass doesn’t link, is there a way to connect it to my account to stop the bills even though I’ve got a pass? Now I have late charges of 50 dollars. I’m confused….. Do others find the use of EZ pass toll stops confusing, stressful and kinda dangerous?.Version: 2.3.22
✓ JRHI’ve spent 3 days trying to pay this bill, system was awful.Version: 2.7.10
✓ ScamThis app continuously shows fake error messages each time you try to add funds. Informing me it can’t take the charge for more added funds. BUT that’s all a lie as this has been going on for years now. To stop this I’ve discontinued the AutoPay option for the Manual reload. It doesn’t matter as my card now shows 3 charges have gone through when i only wanted 1 charge AND the reflection of adding money to the EzPass shows nothing has been added currently/previously. This app and the company are all scammers and thieves.Version: 2.5.55
✓ Ez pass reviewI am not the one to go out of my way to write reviews. But if someone is trying to make the decision and reads this please pay attention. This is the worst customer service in the industry. They do not care about helping the customer. Once they wanted to charge my card $100 dollars because they calculated that would be my estimate toll usage. Getting this is only worth it to get the discounts in the NY toll bridges. If you do not leave in New York is way better to get a transponder from all the other companies. Trust me when I say it is absolutely not worth it. Save yourself a lot of headaches..Version: 2.7.9
✓ Terrible appI wish I can give no stars. This is a heavily needed app for drivers in NY. But it’s terrible. It goes down often. If you try to use a credit/debit card, it will place a hood on funds and never actually go through making you wait weeks to get the money back in your account. If you use a checking account, it will fail to pay half the time and also will continuously only let you do $100 at a time because it never recognizes your account as having been used before. What they really want apparently is you calling their call center to reload money and waiting on hood for over an hour because that’s how long it takes to speak to someone..Version: 2.7.9
✓ UselessUseless…. Dorsn’t work ! At least for foreigners ! Tel # doesn’t work ! Neither app !? NO Résultat évent after-shave 12 trials ! They d’au they will sens sms ! But they never did after 12 trials ! NO WAY to pay now !.Version: 2.8.14
✓ Unnecessary and invade form of forced toll paymentAppalled at the removal of cash options via travel. I despise the forced use of non cash options for paying tolls. This leaves people extremely vulnerable to unnecessary fees and in extreme situations, legal issues if not payed. There is no option to look up tolls via license plate, so if you can’t remember specific travel date or toll fee number via mail you will be sure to face financial penalties. This is un American at its core and the state should be ashamed of its actions. If I could rate this less than one star, I absolutely would..Version: 2.7.9
✓ Back officeFix the error please.Version: 2.5.55
🙂 Tolls NY Positive Reviews
Tolls NY works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Tolls NY.
⛔ Tolls NY Problems
