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CSL Plasma App Complaints & User Negative Comments 2024
CSL Plasma app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using CSL Plasma? Can you share your negative thoughts about csl plasma?
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CSL Plasma for Negative User Reviews
✓ Problem with my rewards.I had 500 points in my rewards and I recently redownloaded the app. I’m already logged in and it’s telling me that that I have to log in. I complied and it’s not showing me any information from my past plasma donations not even yesterday’s. I’m upset about this because not only do I donate for a good cause but I’m also a single mother who is homeless with my children and I rely on the funds to take care of my children..Version: 3.9.3
✓ Don’t go to lakeside Richmond Virginia centerThey are ghetto and rude. Most come in with attitudes and one person is extremely loud when he crack jokes but the short Hispanic lady is mean and talk about people. I heard from one of the workers that she purposely suspended somebody eligibility because she thought they were sleep. The older coworkers like the foreign lady and the other older ones they are the nicest ones just hope you get one if them.Version: 3.37.81
✓ Do not recommendI do not recommend CSL as they do not own up to their malpractice in their facility. They caused harm to a loved one of mine because their employees are careless and only see you as a meal ticket for them. You voice your complaint or call them out for it, they don’t apologize, they permanently ban you in order to hush you. If you want better customer service and a better reward program with good actually trained associates, go to Biomat/Grifols.Version: 3.39.102
✓ Confusing process for new donorsI'm a new donor. I downloaded this app to make my first appointment and register so that I could save time before coming in. I scheduled my first visit in the app and showed up to the location 10 minutes early, just to be told that they don't take appointments at all and they are "walk-in" only. The infuriating part is that nothing I did in the app counts towards my registration as a new donor. The staff told me that I couldn't donate today because they were closing soon and registration takes 2-3 hours for new donors. What a weird process. What's the point of the app?.Version: 3.30.51
✓ TerribleI hate the app. It works when you get it but it malfunctions when you try to download obtain money from rewards points. I had 18,000 points and received $250. However I got another 7000 points and when I submitted it for $70, it never came. That was a week ago. I didnt even get my plasma payout until I made a complaint last week. No one could help me with my rewards issue. Not corporate. Not the center. Not the customer service line. CSL Plasma is the WORST if you have an issue..Version: 3.9.3
✓ App not workingThe past week I have had several problems with the app. When I attempt to complete my after donation survey, the app glitches and only gives me a white screen. If you tap the bell, it completely crashes. I also cannot access my funds because the website won’t load..Version: 3.36.3
✓ It’s okOk if you guys are supposed to give us points on our donations then instead of Indian giving let us know after a certain period of time they expire. I never got to use mine and 2 times they took a chunk from my points!!!! I have kids to feed and provide for if this happens again I will call corporate and I’ll let them be aware of your lousy reviews and then I’ll go somewhere where my time isn’t wasted on people who can’t stick clients properly and cause defers..Version: 3.37.81
✓ The app was great…. Until it wasn’t.Just yesterday I started experiencing problems with the app. I’ve been donating for months, and I opened the app and found myself logged out. Then, when I logged back in, it has me listed as a new member who has never donated before. My points appear to not exist, and I don’t know who to get ahold of to report this problem. There isn’t even an option for me to take the health screening questionnaire on the app. Something’s not right with this. I sent a form yesterday, so I’m hoping I hear back today. Please fix this problem..Version: 3.30.51
✓ Notifications are very glitchyThis app, though somewhat useful is prone to glitches and misinformation. Telling you your next payout is higher that what it actually ends up being, and the notification more often than not give you an error message when you click the ‘more’ button to see the complete message. For a company with such huge profits, you’d think they could hire a better team to manage their app..Version: 3.31.12
✓ Scam!!!The app when first downloaded advertises that if you weigh over 200 pounds and donate 2 times per week for for weeks that you can earn $700 for new donors. This is false advertising. I met the above criteria and got paid $75 for my first 5 donation, with $46 on my sixth donation. The app showed no special programs to be in to get the $700 for the first month. After speaking with my center’s manager about this, they stated you had to be in a special program but could not prove what it was. Plasma is worth millions to people that need it, but the donors are getting shafted..Version: 3.8.1
✓ CsplasmaI went there around 5 pm first time in Jackson Michigan. I go in to donate and finally after this rude lady looks at me yells at me to get mask on . The place didn’t have sign saying to wear one so I put one on then got back in line then she says what you doing here said was told to come down she gets mad and says oh no you can’t get donated today all rude about it think lady should b fired .. I said no problem b here tomorrow said yeah come tomorrow all mean like and make sure here after 7 am so that first appearance at cslplasma will see tomorrow.Version: 3.18.3
✓ Needs Additional Features for Improved Customer ServiceThe app is OK to simply track your donor history and schedule a time. Scheduling a time is meaningless it gets you no benefit at all. There is no ability to get in line before others who may have just walked in. In reality the center is completely walk in basis. If I schedule a time but now the center is showing a long wait time a notice should be pushed letting me know. The donor360 questions should be an integrated part of the app not taking me to a website. That is rather annoying. I have to log into separate websites to check payment on my card and any bonuses received. Technically this is now a 3rd login. Push notifications regarding center status would be extremely helpful. I filled out questions at home drive to center only to find it full of people who could not check in and systems appeared to be down. Had I known there was an issue I would not have driven to the center instead I would have planned around the centers issues. It wasn’t worth my time to wait for an unknown amount of time waiting for system to be up and running and all the other people waiting at 7:45am to be checked in..Version: 3.30.51
✓ The payment card is so so terribleTo be clear, CSL itself (including this app) is fine. This is a review of the payment card which I’m leaving here as it directly effects donors and they should know. PaySign card: Doesn’t even work at almost all ATMs. Has worked twice at my banks ATM and then just stopped. Got a new card, didn’t help. The ATMs suggested by the co. are out of commission. I’ve been to four locations and all of them had signs that said they’ve been decommissioned. Support is useless. Saying to visit their ATMs (the ones that are decommissioned) and/or get a replacement card (even though I’ve already done that). They just keep repeating that. Literally just keep going back to that even though I’ve said that’s not the issue, as I’ve already done that and still am having issues. So support is no help whatsoever. Even using it to just get gas, I have to walk into the store and prepay…guessing how much will fill my tank because prices are constantly changing. So never being able to top off my tank. This card is nothing but problems and I’m literally done donating plasma, unfortunately until they switch cards again and stop cheaping out. Sorry CSL, but do better. PaySign, no hope for you..Version: 3.30.51
✓ No app supportI’ve used the app to over a year now. It’s been great. Doesn’t offer to much, but gets you what you need. First off, it always says I have an unread notification. No matter how many times I read them all, still pops up every time I open the app. However, what really has me on the bitter side is support for the app. I speak with support and they refer me to the center to remove a deferral. I speak with the center and there is nothing they can do. They don’t show any deferral and refer me back to app support. I’m sorry, but god made me human and I refuse to be your monkey. All I wanted was to see my next eligible donation time. I look forward to when CSL can play nice internally together and support their customer. Until then, I will just call and waste CSL staff time answering my questions over the phone..Version: 3.37.81
✓ CSL DonorTrying to download the CSL app and it isn’t giving me the options to look up balance-past donation information- do survey- or questionnaire for next donation. Trie to call the Racine CSL for 2 days and no answers. Submitted the problem and haven’t heard back. Very frustrating! Trying to get the updated version as of Monday February 20th before going to donate at 6:00am. They said I have to delete the app off my phone. Was on a chat for over 2 hours then I was told I would have to wait till my donation day. So I waited Now when I get the app won’t let me do questions or any of my information. Even linked to a new email account like suggested. Very very frustrating!!!!.Version: 3.32.15
✓ Not syncingSo I’ve downloaded this app deleted and download it again a number of times… I gave my plasma on my first donation, and this app is not showing any donations… There’s no way to find your donor ID… Plus apparently you’re supposed to be able to answer the pre-assessment questions through the app, and there’s no way to do that either… Unfortunately, this is the only amps Csl uses for a plasma donation and this issue isn’t resolved.Version: 3.37.81
✓ The app doesn’t have any information plus has bugsThe buttons at the top on the home page don’t work at all. So you can’t see whatever it is those icons represent. There also is no option to fast track the process by using the app to watch the videos you need to and expedite the time you spend on your first donation at the center..Version: 3.27.30
✓ Still needs work - also cosmetic bugUsing latest version as of this review date July 18, 2022. I see no place to submit a bug report or suggestion for the app. I recall this in previous builds but if it exists, it is not in the same or obvious location. Reward points show a comma when they should not. Example I have only 107.5 reward points display this: “1,07.5”. Also they still are not including other metrics that should be viewable: Blood protein and hemoglobin.Version: 3.28.114
✓ Scam!We made appointments through the app, drove an hour for our appointments only to get told that they don’t accept appointments, only walk-ins, and they can’t see anything that is done through the app. But they won’t let us be a walk-in for our first time donating unless it’s during very specific hours. We called customer service through the app, and the person who answered was completely useless and not helpful at all (borderline rude, and seemed annoyed that we called in the first place). She herself stated that the app is not useful and we would be better going directly to the place to discuss when to go and what is needed . I also never received my bonus for referring 3 different people. I highly do not recommend this app. Don’t waste your time, gas driving there, or effort..Version: 3.30.51
✓ GlitchesEvery time I try to look at notifications , your app kicks me out. It’s been happening about 4 months now. Trying to relog in the app can be a nightmare. Constantly getting error try back later. Makes it a little difficult to do the questions before heading over to donate. Not sure what bug fixes you’ve done but those weren’t it. Not quite sure why I’m being logged out anyway as I’m a regular user..Version: 3.37.81
✓ CSL PlasmaBetween the app and website their technology and integration are zero stars if I could give one…App glitchy doesn’t update info well for one. When first signed up asked me questions before first visit figured ok cool save a little time nope get there they tell me oh no we can’t see any of that so they hand me a sheet and it’s the exact same questions just answered before came so complete waste of time to use app first. Then next issue comes up about next visit try and answer the health questionnaire app offers well it takes you to yet another page that needs another login or says use the app which the app takes you to the site so that makes no sense 🙄and I work for a tech company so I’m used to technology and app integration at least some use of technology to make things easier not waste time or make it more difficult.Version: 3.37.81
✓ Stole money from meI referred my wife and after donating I never received my bonus . I called customer service and the representative and I believe got confused with my problem and told me there was no way to fix it. She then started yelling aggressively with me. She pretended she couldn’t hear me and hung up. I called again and another representative said she couldn’t do anything about it . I asked to speak with a supervisor, and she said I would get the same answer, but she wouldn’t mind transferring me. Why does she have to make such a bad comment? Why can’t she just transfer me like I asked. After a brief whole time, she answered the phone again, and apologized and said something can be done about it after all! So while she was processing my bonus again the call dropped ! I never received my bonus and me and my wife stopped going for good. On top of all this I never received 2500 points I was supposed to have. BPL plasma and Grifols pay more anyways. And Grifols has WAY shorter lines than CSL. Don’t even waste your time and if you like your money..Version: 3.37.81
✓ Can’t use appI haven’t been able to use this app for 2 months. It shows me as new donor and doesn’t have any of my information saved. I can’t do my questions on it, it doesn’t save my account information. I have tried to delete and reinstall and still nothing. I’ve had people at the center try and help on many occasions and no one can figure it out or get it to work. Not sure why it just logged me off one day and haven’t been able to use it since. It’s worthless!.Version: 3.31.12
✓ Scheduling is not upheldScheduled a first time appointment and was denied because they “do not uphold appointments” and it was “too close to closing time” for us to donate. I am so confused why they would let you pick that time slot if the fact that you scheduled an appointment doesn’t matter and if it is a 2.5 hour process for your first time so why would you have a slot for an hour before close open?.Version: 3.39.102
✓ Was great, but now pointlessThe app was great because I could check in and do the questionnaire ahead of time, but now because they’re greedy for more information, they require a social media login before doing the questionnaire. Ok, whatever, it’s worth the time I save when I get to the center, I guess. Well, I give them the info they covet, and the questionnaire doesn’t even work anymore. I guess I’m done donating..Version: 3.32.15
✓ Add a Banking option to app PLEASEOver all I have had a great interaction with donating. However, it would be great if we could attach our cards to our app, see the balance and connect our bank accounts and transfer the money that way. Also it would be great if there was an area that showed us who all used our referral links and when. ❤️.Version: 3.25.6
✓ BrokenUpdating my review after few months. It hardly ever works. Even when it does, it is very buggy and crashes a lot where it kicks you out of just says there is an error. I occasionally get notifications about surveys and stuff but I either cannot login due to error. Or when I do login, I get an error whenever I tap on anything and nothing loads. I can’t even login to use the link to see how much money or pints i have on my account. I’d say to use the website but that just provides same result.Version: 3.36.3
✓ PatheticThey don’t want to do their jobs, because if you stick people more than once, if they’re uncomfortable in one hour, that means they have to pay you, my daughter was uncomfortable and kept complaining, and now they try to do for us. I had just had to take the situation to the Better Business Bureau because they lied and said we were recording when all of us were around them. This is a very unprofessional place..Version: 3.32.15
✓ They lie and cheat youI had a referral that I brought in and was told I would receive $25, then after he was done they said I would receive it in points for the app, I have been waiting and asking repeatedly when I would receive the points and keep getting the run around on top of them getting an attitude with me. My referral has donated about 4 times since then and I still haven’t received any kind of compensation. We both are going to start donating at octapharma plasma starting next week, and I suggest anyone who doesn’t like being played or lied to should not go to CSL plasma on Tropicana in Las Vegas,NV..Version: 3.4.3
✓ 🙄 so soOk I’ve been doing plasma donating for 4 years What I did in the past was check my debit card to see if I’d been paid yet Well finally after getting tired of having to use the card to see if I got my $$$ I downloaded the app Seemed ok at first now it does show in my pay the bonuses I suppose to get Like this week I went in & since this week all my donations are suppose to get the extra $ for each one Now the card does show the bonus,but the app doesn’t 🤔 ???? I got another one to do this week and I’ll bet the bonus $ doesn’t show in my donation history like it should 🙄 forget about contacting CSL through the app it’s a waste of time they don’t read what you send in their form, so no sense wasting time filling out the form and sending it cause no one is going to read it So it’s getting a 3 ⭐️ rating for now and I’ll see if the app gets fixed but not 🤞🏻 on it will be fixed.Version: 3.30.51
✓ App issuesIt rarely works properly, right now when you click on the notification bell in the top right the entire app crashes, it doesn’t show specials for returning donors (which y’all should take more seriously), the rewards system is broken. It takes way way way too long to get any kind of decent reward. Heck they took the $5 away which paid THE ATM FEE THEY CHARGE. lol what a joke. I donated here on a regular. Last 2 years I was a platinum donor. Come back in this year (2023) and was a gold donor… I never got my points right, I never received a platinum card with the “platinum bonus”. The entire CSL including the app is a scam..Version: 3.36.3
✓ Not functionalI like the app and how it’s set up. But I’m unable to get the set up appointment screen to load. I have to keep closing the app so I’m able to access it again or it’s stuck in a loop. Sometimes have to click on icons multiple times before it works, odd angles with thumb, finger..Version: 3.31.12
✓ Can’t Access Rewards! Please Update App!Can’t Access Rewards! I’m on iPhone 12 and the letters in the app are too big and when you select the rewards button it freezes you cannot redeem rewards points because you cannot scroll don’t or backup to the home page of the app from the rewards page! Please Fix!.Version: 3.25.6
🙂 CSL Plasma Positive Reviews
CSL Plasma works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CSL Plasma.
⛔ CSL Plasma Problems
