Aulani Resort App Negative ReviewsDisney

Aulani Resort Negative Reviews

2.1
2.18182 star

Total 48 Negative Reviews

Aulani Resort App Complaints & User Negative Comments 2022

Aulani Resort app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using Aulani Resort? Can you share your negative thoughts about aulani resort?

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Aulani Resort for Negative User Reviews

Only an informative app at this pointIt does not truly guide and prepare you for a future trip … only informative, which you can google..Version: 1.6.1

App doesn’t workThe app doesn’t allow you to sign in and manage your reservation; however, I’d you just want to know what’s going on at the resort or need a map, it works as expected. But don’t expect to be able to see anything regarding your actual stay..Version: 1.6.1

I would expect more from DisneyThis app is pretty barebones like another reviewer notated. What really turned me off is it doesn’t seamlessly integrate the guests in my original reservation into the app. I have to manually add their names (and birthdates if they are under 18). The most frustrating thing about this is if I hit the X button before confirming the name, it takes me all the way back to the page where I need to enter my confirmation number. I have used apps for many other hotels and cruise ships. Disney should be ashamed of this product..Version: 1.4.0

Does this app even work?This app never starts up and simply beachballs forever while never actually opening. Really Disney?.Version: 1.6.1

Worst appWorst app that ever develop. Disney need to fire this team and rehire another team that know what they are doing. The app keep going to Disney account and froze. Deleted and try to reinstalled 3 times with the same response. I will delete this app for good..Version: 1.7.2

Not User FriendlyThis app does not make anything easy. I tried checking in to the resort and even after checking in it brings me back to the start and asks me to check in again. If I want to see my dining reservation made on the phone I am forced to log in again just to not see the reservation. You need to hire some actual user design people and perhaps even do usability testing..Version: 1.7.2

Disney, you disappointThis app won't let you log in. Tech support says just reinstall... Yeah that doesn't work. Or if it does, maybe once. Ugh!.Version: 1.7.2

Needs work, not as well developed as WDW or DL appThis application needs some severe work it is primarily web based and doesn’t hold much native functionality. My belief is that the technology that Disney utilizes at Alauni isn’t up to par with what Disneyland and Walt Disney World have to offer in regards to magic bands, mobile ordering, and native reservations in the app. I hope Disney reworks the resort adding better quality tech like magic bands for convenience and upgrading the app to have the “Disney luxury” many guests expect like at WDW. It’s not even an app really is a web portal type of system. You can’t even see your dining reservations or excursions in an up next list which I would have hoped for..Version: 1.7.0

Needs workThe whole point of using an app like this is to have the convenience of scheduling your trip in advance and being able to utilize it while you’re there. We learned early on that unlike the WDW one that lets you use your app for reservations, this app failed in that regard. We couldn’t sync up any of our dinner meal reservations or excursions. Whatever system Disney uses for their WDW, needs to be utilized for their Aulani guests. If it’s the same, than further developing is needed. I’d like to suggest the magic band system is great and we love how it ties into the app. Works great for your room key, pics, etc..Version: 1.4.0

Lame technologyThe interactive map should be ready to use and allow users to zero in on the activity or experience they desire. Dining reservations equality poor. Constantly logged out of app so didn’t have access to some functionality without a new log in. Disney really lacks when it comes to technology..Version: 1.7.1

UselessThis app is absolutely useless, never loads and it just hangs. FIX IT!.Version: 1.6.1

The worst app I’ve ever hadIt doesn’t even open 75% of the time. This app is a joke. It’s like someone put it together 5 years ago, left the office and never came back..Version: 1.6.1

Worst Disney App everThis is by far the worst App that Disney has ever put out. My family and I are traveling in the next couple of months. I downloaded the App to start getting a few and set up reservations when we are ready (30 days out). I have now downloaded and had to delete the app 4 times over the past month. It will not load and will not save my excursion reservations. I have given this App more than enough of my time and will not again. I will take my laptop and handle my stays there instead. DON’T WASTE YOUR TIME WITH THIS APP!.Version: 1.6.1

Never WorksFor as much as they charge to stay at this resort, you would think they’d invest in a working app! It’s never working and if you do get in, it will kick you out or prompt you to log in again if you try to book an excursion or dining reservation. Even if you go to the browser to log in, it’s very slow. I expect much better from Disney. Don’t offer the app if it’s not going to work..Version: 1.6.1

NopeApp does not allow you to link reservations without updating your guest list. The bug in the app does not allow you to update your guest list. Useless app while staying here..Version: 1.6.1

Not fixed!After reading reviews from months ago I realize the bugs still have not been fixed which make this app useless. It still wants to link a reservation that is already linked, can’t manage friends and family to check-in, can’t make a dining reservation even though I’m in the booking window. Frustrating and useless!.Version: 1.3.0

Too many bugs need fixingCan't finish check in goes in circles after adding all information then sends to blank page. Can't make dinning reservations says none available even after just being released at midnight. Can't adjust friend and family on check in. Seemed to work in february but hasn't worked since August. Even the website itself can't open up my reservation..Version: 1.4.0

Frustrating & Useless•The app fails to open properly. •Does not allow scheduling of events, restaurants, activities. •The interactive map is neither useful, accurate or interactive. •No scheduling allowed •Digital key didn’t work..Version: 1.6.1

BugFix retrieve family info portion. It doesn’t allow me to do anything. And you are charging me over $400 a night and can’t even have a working app?.Version: 1.1.0

Can’t even start check-inI signed in, linked my reservation and then when to start the check-in process. But when I add my credit card and pin, and go to save it, it reloads the page, signs me out and nothing is saved. So 10 minutes into this app, and it becomes useless. And are there no other options for room selection other than “near lobby”? No higher floor, lower floor, east/north wing, west/south wing, near parking? Nothing else? Really bad app..Version: 1.7.2

Is it this bad on purpose?I try to make reservations and check in, nothing I do saves. It asks me to log into my Disney account between each navigation. At this point, I don’t even know if I actually have the dinner reservations I’ve made. I went to the web site to try there, and it’s just as bad, which then leads me to believe they want you to feel as if you have options and you really don’t? Disney should carry a name of quality and set the bar high on standards. This is worse than some starter apps I’ve seen..Version: 1.7.2

What’s the point?An app this bad shouldn’t even be allowed in the App Store. This is Disney? Sure doesn’t seem like it. The app doesn’t let you do basic things, like view your reservations for dinner, or make new reservations. The resort map is mediocre at best. And all this…IF the app actually works!! C’mon Disney!.Version: 1.6.1

Won’t OpenAnd that’s my review: the app won’t open on my iPhone 8. Useless waste of space, worse than most of Disney’s apps or websites. Which is an achievement! Update: App developers contacted me to suggest I delete & reinstall the app. Which I had already tried, of course. Too late now to fix the problem since our trip concluded weeks ago..Version: 1.6.1

Complete failWent through the process of setting this app up with upcoming reservation information. Went smoothly other then an awkwardness to the app setup. Went back to check on how to make a dinner reservation and not able to sign on. Tried many times going through the steps, then deleted app, reinstalled, setup the app again. Complete fail. Not sure how this will work for the upcoming trip but this app clearly needs a lot of work. I expect better of Disney..Version: 1.7.2

Useless AppThis is the most useless Disney app I have installed on my phone. Every time I try to login to look at my reservation, this app will not load. It is a continual process of deleting the app and reinstalling it in order for it to work. This is a complete and utter waste of time when I can log onto the Internet and see the same information. Not up to par with Disney’s usual reputation of producing excellent products. I pray my experience at the resort is better than the experience I have had using the app!.Version: 1.6.1

Terrible Reservation/Account LinkingMy family has 10 adults staying in our suite and this application has been nothing but a headache. There is clearly significant work required to have consistency with the reservation system, the front desk system (which just tried for an hour to link our accounts unsuccessfully), and the application. As a data infrastructure engineer, I have to say this application isn’t production ready and required significant work. There is also no way just to pull up a simple map of the property to understand where you are..Version: 1.7.2

Below Disney StandardsI’m frustrated and simply appalled that Disney has an app of such poor quality. The experience begins with making the reservation at which time you’re advised to download the Aulani app. The Aulani app simply doesn’t function when tying to plan and making reservations. The experience is horrible! We pay a lot to vacation with Aulani and the app should the quality that we’ve grown to love about Disney. It’s been over a year and certainly Disney has the resources to fix these issues. Because the app is so poorly designed, we’re forced to call the concierge to book reservations. To the developers: Get on board with the Disney level of quality!.Version: 1.6.1

Not helpfulI’m confused why quests are directed to use this application. It does not provide users with the ability to get information or perform any useful functions. 1. I retrieved my DVC reservation on the app but my checkin date was incorrect. The previous week member services had merged two reservations together due to a waitlist that had become available. I waited to add the new reservation after I got an updated email and saw my correct information on the DVC site. However when I added that reservation to this app the dates were incorrect. 2. Once you click into your reservation you can add dinning options. Although you can select a restaurant and a date within the 30 day window it shows no times available. I tried this for several days and all time options but always showed as unavailable. I called the hotel directly and was able to make reservations. Is this a bug in the app or a restriction due to covid? If it’s the later then they should remove that feature or tell people to call. 3. I submitted a support request from the app. I never got an email or any notification that the request was being reviewed. I was never contacted. I had the same issues as other users about the lack of information and the difficulty navigating and random zooming of the pages. I don’t trust this app to start my checkin process so I will end up at the front desk anyway..Version: 1.4.0

Terrible appThis app is just awful. It rarely loads properly and hangs. When I first signed in it had the wrong dates for my reservation (which in turn had me on hold for 45 minutes to make sure something wasn’t wrong with my reservation). And, It’s just simply useless for information such as what dining reservations do I have (nope, not on app)..Version: 1.6.1

Horrible AppEvery time I want to use the app, it won’t open. It just sits there and spins. I have to delete it, reinstall it and use it. Ic I close it, I have to go through the whole process again. After using the Disneyland, Disney World and the Disney Cruise Line apps, I expected the same quality from Aulani. Guess my expectations are to high..Version: 1.6.1

Bug that makes retrieving reservation impossiblePlease fix Manage friends and family section when retrieving your reservation. Can’t select from list. Thus can’t link my reservation and app is useless in getting anything done during the stay..Version: 1.0

Won’t loadDeveloper doesn’t answer the help emails Very frustrating Delete delete and nothing, just spins.Version: 1.6.1

Poor app - not at all usefulConstant issues signing in. Poor app performance. All details available on site at resort. Avoid this app if you can if you want to avoid frustration and disappointment..Version: 1.7.2

Horrible appI generally don’t leave reviews, but this app is so bad I am. Not only is it clunky and slow, but the features are sorely lacking. You can’t even pull up a full map of the resort. You can’t make dining reservations. Complete waste..Version: 1.4.0

Like all Disney apps, this app is terribleIt’s awful, slow, has almost zero useful information and is constantly crashing. It is as awful as every other terrible Disney app I have used..Version: 1.4.0

Nice looking but not very functionalThere’s a few things that make this app way less useful than the other Disney apps: - Can’t view restaurant menus (they’re already all digital so this is confusing) - Can’t make reservations. - The map is not full screen. It’s very difficult to filter and scroll and look at different areas at once. - No digital room key.Version: 1.4.0

Cannot simply link reservation informationThe app does not seamlessly or simply link guest information. It’s not a user friendly app..Version: 1.0

Spend Money on Your App. I’m begging you PLEASEFor two days now your app has been unusable. Either because I could log in “account services is temporarily unavailable” or it keeps locking me out when I use Face ID to log in. Then it says I’m locked and I’m stuck in a loop trying to use this horrible app. You ask your clients to pay a lot of money to stay here. And ask them to use this app to help you with scale. If that’s the case then invest decent resources into fixing AND maintaining your app.Version: 1.7.1

App is terribleDisney needs a complete revamp on this app. It won’t open most times but when it does, not useful info. Spend some time and upgrade. Have phone unlock doors or be a charge card. Book reservations. Give suggestions. Anything..Version: 1.6.1

Not worth downloading.Hard to know where to begin. How about it being down half the time or not being able to access my account when it is. So bad. Not Disney level for sure. Sigh..Version: 1.7.2

One of the most useless apps everThis is the most useless app I have installed on my phone. I will be deleting it immediately upon completion of our Aulani trip. First of all, the retrieve and link reservation function does not work correctly and is also confusing. Second, the app has almost no content. Bare bones nothing app. I am not bewildered that Disney would release an app that is so very poor..Version: 1.1.0

Useless appThe only thing of use on this app is the daily schedule. The rest of this app is useless. There’s no way to track your meal reservations. There is no detailed resort map. I don’t understand why they wasted money developing this app. Useless..Version: 1.4.0

Useless AppI was unable to check in or make dining reservations. I chatted with a Disney Cast member and the advice was to delete and reinstall the app. That was not helpful. I had to call the resort to check in and make my dinner reservations..Version: 1.6.1

Underwhelming in every wayUnfortunately, this app has major issues, including failure to load at times. I much prefer the Disneyland app..Version: 1.6.1

Less useful than your confirmation emailHas Disney resorts emailed you your confirmation for Aulani? Then you already have more information than this app is capable of giving you. You can’t even get directions to the resort using this app..Version: 1.3.0

Unable to connectSince acquiring this website I am unable to access it. Needs to be looked into for easy access. Difficult and unresponsive results to unreliability..Version: 1.6.1

Needs more features and character profile iconsThis resort app needs characters for Disney account profiles like: Lilo and Nani Pelekai, Stitch, Jumba, Pleakley, Cobra Bubbles, Moana, Gramma Tala, Chief Tui, Sina, Maui, Pua, and Hei Hei. This app needs more features, the WDW and DL apps have more features than the Aulani app..Version: 1.7.0

Shocking Poor App for DisneyApp constantly crashes, offers very little in terms of functionality (can’t use App as room key, can’t see dinner or similar reservations, etc.). This is honestly pretty pathetic for a 5 star resort, especially one that is part of the Disney brand..Version: 1.6.0


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