Fidelity Health® Negative Reviews

Fidelity Health® App Complaints & User Negative Comments 2024

Fidelity Health® app received 13 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fidelity Health®? Can you share your negative thoughts about fidelity health®?

Fidelity Health® for Negative User Reviews

✓ Worked great until they changed itI actually really enjoyed using this app but I logged in today for it to tell me to use their new app which doesn’t have the scanner to check if an item is eligible for payment. If I wanted all the extra information about my retirement and hsa investment options I would go online not use an app. Thanks for ruining the only purpose this app served..Irritated Quarantined momVersion: 1.12

✓ App does not allow for password managerWhat does fidelity have against password manager?.KeyboardrVersion: 1.16

✓ App not processing claimsThe app stopped processing claims. Unclear if it is the system or the app. So going to lose money while trying to submit some final claims. Good thing my former employer switched away from Fidelity for FSA. They still use Fidelity for the 401K, so hope people don’t lose money due to incompetence like this..NathanStehleVersion: 1.20

✓ Not quite what they advertiseLearned about this app from an email Fidelity recently sent to me. I have a Fidelity HSA through a former employer. Turns out that the app only works for current employees. Otherwise you get a message that your account is locked ( fortunately it did not lock web access to my HSA). Fidelity, please make your description crystal clear and stop sending emails about the app to people who are prevented from using the app..JRH ReviewsVersion: 1.9

✓ BuggyThe 2nd day of using the app, cannot login with face recognition (ios) and the app doesn’t pop up keyboard for manual login. :(.WINDFISH HungVersion: 1.17

✓ Super buggy and does not workYou cant add payee, it always errors out 2FA even though faceId is enable does not pull claims fast enough Transaction history is not upto date What is the purpose of this?.LeorackVersion: 1.19

✓ Needs improvementOk app but Optum HSA app is way better. Need ability to scan documents and bills for record when they are paid from your HSA. and when you pay a bill, you can automatically scan the paper bill as record..User orVersion: 1.14

✓ Fidelity is compromisedSince the day I purchased dwac in 2022 a employee or group is personally sabotaging my account. I was told Friday my check would be available for spending on Tuesday. I sold my home which was my car. Cashed check. Fidelity always gives at least at least $200 bc that’s normal professional courtesy. Employee swore it was Tuesday. I sleep on the streets just hiding of shame. I had $0. I had $150 storage bill that I was planning to pay Friday but then I called & gave my word I’d pay Tuesday. Guess what Tuesday rolls around the longest weekend of my life. I call them and he says yea sorry it’s not going to be available now till Saturday. I explained my situation. Zero help. He says nothing can be done. I said ok he said but the good thing is you can use the funds to trade stocks. Lol. So I call storage unit. They hit the loterry. 34 years worth of belongings lost for $150. Pictures and all. So I remembered I sold a silver bar on Amazon and has $100 available to transfer on the 3rd. Guess what the chances are Amazon says sorry no explanation that’s now the 10th. So I make some embarrassing calls and beg for $. I get someone to send me $500 to PayPal. I received it. I go to transfer it to the account and you would no believe what happen. PayPal freezes my account saying suspicious log in activity in Kentucky where I am lol. They make me call and talk to 3 employees. Take pictures of my id and my face and scan my face. Then they said yes funds wil be available in 48-72 hours lol. Like so angry at who a name of a company. So I say to myself. F it, life blows but I’m an idiot and I deserve this somehow. So I sleep near a dumpster that night refusing to eat anything just yet. Wishing I knew where I could find a water fountain. It’s much harder than you think. Bc it was impossible for me. Wednesday rolls around. I remember my debit card is unlocked for that account and I’m too stressed out to think if I have any other bills due. So I go to fidelity web and app to the debit card management page. Guess what. It says sorry we are unable to access this page right now. Please check back later. So I check app the app just sets there and pending. I delete my phone and back it up and re download app. Still when I open this page my cell bars go to LTE from 5G with 1 bar. My phone gets hot super hot. I turn on airplane mode clear history and everything. I try for a few hours. Nothing. So I said ok maybe it’s my phone. I was like well shoot I’ll just trade stocks bc why not I’m literally homeless broke and why not trade stocks. So I go to make a trade and guess what my account has been restricted 🚫 plz call fidelity. I try a limit. Nothing. I call and they said yea we restricted your account and I said why I’ve never made a illegal trade or anything. I was also told by y’all and the website and your app that I had $6k available to trade. He said nope. Super kind person this time and I go off for an hour saying why do I keep being lied to. So he apologizes for fidelity and he calls around and gets a boss to lift the freeze to allow me to trade. I asked if security, hacks or flags on my account he said no. His boss then says to him and threatens me with account closure. So 2014 to 2021 zero problems. 2021 to 2022 odd pending and completely unorganized transactions 5 days to 11 days for internal transfers. Very odd but still I let it slide. Now I am threatened. I’ve never received any of the bonuses they had for setting up accounts. $50 andn$100 account bonuses. I’ve never received lol. 3 companies somehow knew I was desperate. Guess what I got a hotel room. But I’m guessing Saturday it will actually be Monday. What do you do? You can’t do anything. They mastered this. “Deposit only at fidelity” on back of check is their guaranteed $.HellofreshbeanVersion: 1.17

✓ MApp doesn’t tell you your available balance to withdraw. Fidelity should just stick to investing, not HSA. I deposited funds and still don’t have access to the funds. It’s 7 days and counting. Told me to call back in a couple of days if still not available. Also made medical payment with debit card 3 days ago and bill is still not paid..Mch 123Version: 1.13

✓ Hard to log inJust let me paste a password like every other piece of software that isn’t garbage.JpsteadmanVersion: 1.15

✓ Absolute TrashThis Health App, the Fidelity App and the Fidelity website are absolute trash for submitting FSA expenses. The UI and navigation are horrible and confusing, the uploads almost never work, if there is an issue they just deny the expense and don’t actually tell you what was wrong. Fidelity is the absolute worst for FSA..T3rseVersion: 1.18

✓ Log-in does not permit copy/pasteThe log-in screen does not allow me to copy/paste from my password manager. I use randomized and highly complex passwords, so not being able to copy/paste from the manager is a huge problem. Deleting app until this is resolved. There’s no excuse for not enabling a copy/paste function for log-in credentials..Rockface!yeah!Version: 1.10

✓ PointlessEmployer moved HSA to Fidelity so I downloaded this app thinking it would allow me to access and use my HSA funds. No, it only allows viewing balance and transactions. Submitting a claim has to be done through their Bill Pay web site. 🤦🏻‍♂️.H3adacheVersion: 1.2

Fidelity Health® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fidelity Health®.