Charleys Rewards Negative Reviews

Charleys Rewards App Complaints & User Negative Comments 2024

Charleys Rewards app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using Charleys Rewards? Can you share your negative thoughts about charleys rewards?

Charleys Rewards for Negative User Reviews

✓ App is awfulI love Charleys but the app is full of bugs. I’ve saved a favorite location yet every time I have to search and select. I’ve saved favorites but if you want to make a change to it you have to start over. There’s no option to edit like extra meat. Today there’s a coupon for 3 off extra meat or cheese but I had to cancel my order and start over because I couldn’t edit the favorite. Then when checking out neither the coupon nor the $5 reward would work. Well I didn’t really want extra meat but to fix it I had to start over. I’m on a quick break for lunch and I’ve already spent 15 minutes trying to get my order placed so I stayed with the extras instead of starting over. I’ve used the app many times (I can’t wait in line because of short lunch times) so it’s not a learning curve issue. I love the ability to order and skip the line and honestly if there were other options for other stores in the food court (on Sunday’s) I’d probably use them instead because the app is so problematic. The user testing needs to improve..Brandy'sMomVersion: 1.0

✓ Disgusting service during covidOn December 30, 2021 I Went to the Woodbridge mall location in NJ a few minutes ago around 730pm and received the most horrible service and treatment a paying customer could ever experience. The cashier was friendly however the cook/cleaner by the name efrain (unsure if the name is spelled correctly) was very nasty and rude to myself and also another customer that ordered before me. Our order was made incorrectly so we asked if it was possible to have the condiments they forgot to place on the sandwhich on the side. The employee at that time appeared irritated by us asking for extra ketchup and our missing condiments and took a heaping handful of ketchup packages and lunged it at us. We advised him that was very unnecessary and very rude and he started laughing. We at that time asked the cashier for his name which is how we discovered his name since we didn’t see a name tag on him. Secondly i am disgusted that our food was prepared by him without wearing a mask on top of him talking over our food and using the same hands we was cleaning and breaking down the equipment ( I’m assuming because they were closing soon) to handle our food! No way am i eating this food! This went right in the trash and i would never ever eat at this business again. Terrible since we spent nearly $60 for disgusting service..RichDiamondsVersion: 1.0

✓ Poor paymentAny iOS app at this point needs to natively support Apple Pay because it’s integrated with your phone and makes it quick. This app not only makes you enter the credit card by punching in all the numbers individually which is a pain when you’re just trying to order but it doesn’t retain it so that you have to do that every single time you order. The term for this is barrier to entry and this app is worthless on this front. I would not keep using it because I don’t wanna enter my credit card every single time..KtwdallasVersion: 1.5

✓ I don’t know what happenedI downloaded this app, got a sandwich which tasted great! (Man now I’m craving another one). Then my phone starts tweaking REALLY bad!!! I was thinking I had to have a virus or been hacked! I went through all the motions of cleaning my phone to get rid of whatever it was and nothing changed. A friend said delete any apps you’ve recently installed. The only one in over a week was this one. I deleted it and now my phone is fine. I have no idea what happened, I’ll just have to get my sandwiches with you rewards ☹️.RosaF.+2Version: 1.0

✓ Bay Park SquareCharlie’s is my absolute favorite spot for a meal. Unfortunately, the last three times I have went to the Bay Park Square Mall location near my work, I have been so disappointed. I totally understand being short staffed but no one has a clue what is going on. It is extremely dirty on the countertops and the people that are working there are beyond rude. My steak sandwich was way over done and they were completely out of ketchup. I really hope this improves there. I heard others at the tables while they were eating complaining about the same things. Disappointing!!!!.DyfvjbbcfjVersion: 1.0

✓ App doesn’t workDon’t get me wrong, I love Charley’s and would love to use this app. However, it’s POORLY designed right from the start. Can’t tap login on my iPhone 8 because the decoration of the startup screen covers it. Then when I do log in, it doesn’t seem to work because nothing changes on the offer tab. Just says “log in or sign up to view offers” or something like that so it’s a never ending cycle of logging in for nothing whatsoever….Joetexan13Version: 1.3

✓ Not worth it.Arrived at location, notified person that Acknowledged my arrival that I was there to pick up my order per the time on my receipt and waited 30 mins past the time my order was supposed to be ready to get my order. Had I not asked for one of my drink cups to have a drink while I waited for my food I wouldn’t have known it was sitting on a shelf getting cold. I waited whole the cashier took care of 3 customers then finally got my order and had to ask for the other drink cup. Fixed that drink and left. Got home 5 mins later. Food was unimpressive! Fries were limp mess of grease. Sandwiches were soggy and barely warm. Wings were over cooked and dried out. When spending almost $40 on a couple of sandwiches I would hope to really enjoy and be happy about the money spent. Won’t do it again..LookingforabetterwayVersion: 1.3

✓ CharleysLove charleys however the app can use some work. It was good until the recent update. They made it to where you can’t scan your receipts and I like to get mine and scan it at home and now that’s not an option. You can’t get the points for anything you purchase if you didn’t scan it at the time hopefully they fix it and bring back to where you can scan receipts."T”Version: 1.7

✓ Grand opening- and still not good serviceBathrooms locked so customers can’t use for apparently no good reason. Waited 30 minutes for a small order only to find that they forgot that I was dining in and also made me the wrong sandwich. Was afraid to send back as I didn’t have any more time to waste. I watched as customers were told bathrooms out of order but watched as employees used each bathroom, flushed but did not wash hands before exiting! What a dirty place with rude employees who don’t speak English well and have filthy practices..NeverginVersion: 1.5

✓ Do not use this app.I ordered using the app almost a month ago and got delivery, two sub combos with add ons for the fries and drinks. I waited almost an hour for my food to arrive and when I opened the bag I saw I had been given someone else's much smaller order. This app makes getting a refund or even simply reaching customer service IMPOSSIBLE. I had to search online to find a way to contact customer service and even after I did I was told they could not get me a refund after A MONTH of waiting. I have simply been told they have "escalated the matter" I spent close to $40 to get a meal that was not given to me and have not had my money refunded since. Absolutely terrible app. If you want to order from here at least use Doordash so you can get your money back when they give you the wrong food..PizzaCupcakesVersion: 1.3

✓ Horrible Service At The WindowWhen placing an order they ask you to download the app to get $5 off. When you get to the window they’re quick to charge you and forget all about the discount. When you ask they catch an attitude, become rude and sarcastic! They don’t try to apologize or fix the issue they just ignore and close their window! Horrible service. Horrible people for a simple mistake that could’ve been fixed. But once again THAT’S WHY THEY WORK THERE!!!!.Cc002285Version: 1.0

✓ App picked a 250 mile away location and customer support wouldn’t helpDownloaded the app and typed in the city I wanted to order from. The app had my current location. It selected a location 250 miles away from me in a different state. This was my mistake for missing, but there was no notification or “are you sure” for placing an order 250 miles away for pickup ASAP. I called the customer service to try to cancel the order or move to a store near me and they said there was nothing they could do to help. I understand at the core it was my mistake, but I expected some guard rails or support or any type of help..Bilbo BagginemVersion: 1.0

✓ Brentwood locationEmployees allowed people to come in with their cups and use the ice and water. That is very unsanitary in the middle of a pandemic. The employees should have provided a cup and prepare the ice water for the non-paying customers. I understand we no longer have to use a man, but it was clear that the individuals were homeless. My sandwich was great but my fries were cold. I have never had any problems or food concerns with this Charlie’s. This is not a complaint it’s just a little customer advice.1984143meLisaVersion: 1.0

✓ Poor customer serviceThe app is not good its better to go and place an order yourself than use this app especially for delivery. There is no option to tell them that you never got you food (which I never got my food) I emailed both the restaurant and customer support and the emails magically vanished from my email called the restaurant they offered no support the app claims to deliver with door dash yet door dash doesn't have Charley's on it this app is all around trash and I still haven't gotten my food or money back..Starved customer!!!Version: 1.0

✓ Where are my points that makes a full $100I used the app. Had 93 points, and spent $8. Should have been $100 of food at that point as I spent $8. I should have gotten a point with a $5 off coupon for next visit? So you spend $100 and don’t even get the $5 off? What a scam! I actually like the food. But I’m so turned off by the app. You get coupons for like spend $25 for a $5 off coupon. $10 off $100 order. But who spends that much money on fast food in one sitting? I won’t..DdddddaaaaawwwwwnnnnnVersion: 1.3

✓ Can’t loginIf you updated to version 1.5, don’t logout because you will not be able to log back in. It requires agreement to Terms and Services agreement to login or sign up but I couldn’t check the box for that. Restart the app or restart the iPhone didn’t help. This is so basic I wonder if the app is tested before posting an update. Can’t order anything now until that’s fixed. I’m not gonna order in person because I want to order ahead to skip the line. In the meantime I’ll buy something else to eat. There are other options in the mall. To app developers: please fix it ASAP..Anh Chieu TaVersion: 1.5

✓ For the app not the restaurantSo restaurant is 5 stars truly. App has disappointed me. If your logged out thats it, if you switch phones your done you have to start all over. Password recovery is a lie i had to sign up 3 time with the same email! It doesn’t actually keep information anywhere i guess. Imagine you use 100$ here and you get your 5$ rewards but if you have to switch phones or the update forces You to “log back in” its gone you have to use 100$ more at the restaurant for your 5$ rewards. The app was great until i couldn’t log back in 😢..YadiAceVersion: 1.0

✓ Buggy, have given up and left the shop twiceDon’t get why people rate the app 5 stars because the food is good. Makes no sense. The app is full of bugs and in several places gets you stuck at a step past which you cannot progress. Change your password? Requires you confirm your tel #, but then says it’s been used already. Stuck. No way to call support, poorly tested. Issues with the $5 offer. Claim it as prompted and then when proceeding to complete an online order, it says it’s been used already. Sad..CuriousTexVersion: 1.3

✓ Worst experience everMy order Number was # 58. This is the very first time I had ever stop here and needless to say the very last time. Anyway I waited fo my order almost 20 minutes. The are calling out numbers 59,60, 61,62 never did I hear them say my number 58 and so when I asked them. I was told we already gave that order to someone else. I’m like okay people make mistakes. Can you please make my order. My request was received by a young black woman. And for the record I’m black myself. But she was very rude and inconsiderate. And said you just going to have to wait because we called out your number. No apology. I was standing there the whole time listening for my number to be called. It never was. I downloaded their App to receive a $5 discount for nothing. Already I am receiving there spam. 30 minutes into this I just asked them to refund me. The lady shouted in a loud voice No Probably. Gimme your receipt and the card you paid with. Again no apology..Run413Version: 1.0

✓ Order Cancelled and Charleys won’t refund my MoneyI ordered through the Charley’s app that delivers through Uber Eats. The UE driver picked up the order, then cancelled my order. I received a message to contact the store, which I did and they told me I needed to contact UE. I did and UE would not help me. I tried calling the store back and they would not answer the phone. I’ve bought through the app before but this experience made me never want to use this app again. I didn’t get a refund and my $5 credit was not returned..Hungry and BaglessVersion: 1.3

✓ Came 3 days ago & wasn’t servedI came in to the Charleys inside Walmart on Vance Jackson on Sunday the 3rd of September at approximately 9:50 pm, 10 minutes before closing I assumed, as it said on the store hours. The manager said they had already turned the stove off and couldn’t serve me even though they had 10 minutes left on the clock. We had a family tragedy and had to have a late dinner, I came in trying to order 6 combos and I had to take my business elsewhere. I’m not too familiar with the food industry but I thought it was the store owner that made the hours, not the employees..Heavyweights210Version: 1.3

✓ UnbelievableAn ubereats delivery person stole my order from the Brooklyn ny location in Brooklyn and he cancelled my order soon as he picked it up from the stores location. I called the Pennsylvania ave location & was told to inform ubereats & Uber did nothing even when i gave them my order ID number since i order the food through the Charley’s app! There is no way to report your food stolen or a problem with your order & my money is now down the drain because of the person who stole my food.PremidooooVersion: 1.3

✓ Severely disappointed, is not friendly with smaller screens.I have an older iphone gen 8 (it still gets apple updates as of writing this) and the app is not compatible with smaller phone screens. The bottom image blocks the login/signup buttons and I am so disheartened! I wanted to sign up for rewards and start racking up points but this stupid png gatekeeps access to the app. It’s a simple fix (make the image smaller or auto-adjust to smaller screens) but I don’t think they’ll fix it, so I had to uninstall..Taylor (they/them)Version: 1.3

Charleys Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Charleys Rewards.