Breeze Airways Negative Reviews

Breeze Airways App Complaints & User Negative Comments 2024

Breeze Airways app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Breeze Airways? Can you share your negative thoughts about breeze airways?

Breeze Airways for Negative User Reviews

✓ Adults are 13Tried to book a flight for the family. Made it through the baggage and all the way to the birthdays and then they wouldn’t let me change my 14 y/o son’s ticket from child (up to age 12) to adult. I would have to go ALL the way back and start over and put him in as an adult ticket. I was 15 minutes invested at this point, so I scraped the plans and booked with another airline. The Breeze app should’ve just changed the ticket to adult after I entered his birthday, if that’s their thing. Because wasting time-isn’t my thing..EmoryJackVersion: 1.82.0

✓ Breeze will not be a breezeAirline does not believe in customer service be warned. Me and my wife’s first time flying breeze and to our surprise, Breeze was ready to charge a $50 baggage fee at the gate. You can avoid these fees by purchasing your bag ahead of time but they are counting on you not. You also can not use certain features on their app, such as getting the bag ahead of time, if you purchase your ticket from a 3rd party. If something goes wrong on your flight, GOOD LUCK. They only have 3 ways to contact them: text, email or Facebook messenger. They will ignore emails and Facebook and text you at their leisure. The issue we encountered was with the baggage, the entire plane’s luggage was lost and they took a hour and a half to return our bags. Customer service won’t apologize or offer anything if you are inconvenienced, so have fun with Breeze airlines..IcesumVersion: 1.97.1

✓ Cancelled all flights - not trustworthyI booked flights for a family vacation, and to attend a wedding, lucky booked well in advance. This evening I received a text message informing me that all of those flights were summarily cancelled! Alternate flights for the same itinerary are now mostly booked, leaving me with options for very inconvenient travel times at far more expensive rates. Don’t download the app! Don’t book a flight with these charlatans! Use an established carrier unless you want to play roulette with your travel plans. Awful! They will go out of business..Anselm kefirVersion: 1.59.0

✓ Always hung upI like the app as far as finding flights and pulling my tickets up, as there aren’t that many flights in and out of our hometown. On the other side it’s a hassle trying to get the app pulled up. It’s constantly hanging up and won’t sign in when you open. I have to open, close, open, close. Maybe will pull up after 10 minutes of this..Teewillie8Version: 1.120.0

✓ Incorrect informationSo I got on the app to check our flight time and it said we were flying July 29. I knew I had mad the reservation for July 30th. After trying to find a phone number for Breeze and searching for the correct information online - and I could never find it. I canceled our flights for my daughter’s 21st birthday. Only to receive an email that said they were sorry to see us go and not fly with them on July 30th. The app had our information displayed incorrectly and I could not get any help. I hope my rebooking later this year turns out better than this attempt.Logeinator45Version: 1.10.0

✓ WORST AIRLINE EVER!!!Don’t use the app, don’t use this airline!!! We used the app for a roundtrip flight leaving 2/2 and returning 2/5, we purchased the tickets and our itinerary that was emailed showed we were flying out 2/5, returning on the same plane on 2/5… no need to get off the plane I guess… we contacted them for a refund, which they only communicate through Facebook messenger, there is no phone number or live person to speak with… oh, and the desk people at the airport leave 45 minutes before each plane takes off so no chance in checking your bag or getting a paper boarding pass that TSA requires out of Provo Utah airport… so we were tripled screwed on this flight. Anyhow, they refused to return our money, and only offered “breeze points” for use on a future flight with this crap company… oh, and they expire! And, they advertise you can cancel up to 15 minutes before the flight departs… but they still won’t give you your money back. Read their Facebook page and BBB reviews, absolute dirtbag company!.BigpapasudzVersion: 1.82.0

✓ Terrible Customer ServiceWent to the ticketing counter here in Las Vegas and the representative refused to sell me tickets and kept giving excuses such as the flight often get canceled due to not having enough planes and not having enough carburetors for the planes? Then told me Im not the target audience for breeze, the target audience is apparently younger generation folks who use their phones..even though Im 35 and am very tech savvy. And continued to tell me that the ticketing counter does not sell plane tickets for breeze… Horrible experience and will not be using breeze..SlimBloodVersion: 1.73.0

✓ The app needs major fixesThis has nothing to do with the actual airline, I’ve had mainly positive experiences with them. However, the app has no worked months. I check the app regularly and have not been able to book a flight on it in months. Everytime I try to go on the app and click anything it doesn’t work and just stays frozen on the home page no matter what is clicked..Famousflower1Version: 1.82.0

✓ NOT a breeze at all!Smoke and mirrors! I’ve just had my first and last experience with this airline. My son has been stranded by them with no solution to get him to his destination, no updates on his flight, and their app even shows “past flight” when it hasn’t even occurred yet. Don’t fall for their customer service marketing. They are responsive until there’s a problem. Their gate agents disappear avoiding inquiries for information. They are cancelling flights using the “weather” excuse when skies are clear, then stranding passengers overnight with zero information. Cancelling or delaying flights happens, but stranding your passengers and not providing information is ethically questionable and surely there must be some protection for the passengers when airlines are abusing the extreme circumstances scenario. Their CEO, David Neeleman has enough experience in this industry to know better. According to reviews, it appears he’s failing to succeed with Breeze. I’d say fly at your own risk, but instead…book at your own risk because you might not get a chance to fly with them at all. I know I won’t again. Unfortunate since they “appear” to have customers’ well-being prioritized..BelieveThat!Version: 1.73.0

✓ Started off great…The first couple of times I used Breeze and the app, everything worked seamlessly and I thought “this budget airline is working great for me.” Well that has since changed with my girlfriend constantly having issues and delayed flights to come down and see me followed by myself having frequent flight and application issues. It’s honestly a miracle whenever the app decides to work because I do think the interface keeps it clean…when you can actually click to book a flight or even see the flights you already have booked. I get it, they’re probably cheap for a reason but in this case, don’t even have the app up..Xian500Version: 1.89.1

✓ Bait and SwitchPaid for Ascent, but was involuntarily downgraded due to an equipment swap. The app never reflected the change, so up until I was walking down the aisle of the plane to my seat I was never aware if this. I would have never paid for the seat I ended up in, but was forced to pay for it and only given a partial refund, despite being placed in a seat I would not have paid for in any way. Avoid Breeze like the plague, they’ll swap the product on you and keep your money anyways..Nickname7625Version: 1.107.0

✓ Completely InaccurateI recently booked a trip through Breeze and downloaded the app right away. My flight was canceled, and while scrambling to figure out my options, I tried turning to the app for help. Big mistake. The app continued to report that my flight was on time as scheduled. Not only was this wrong based on the cancellation email I received, but the app’s flight times were completely wrong. The app had me taking off at 1:30 PM and landing at noon the same day. If I were to rely on the app info, my trip was still scheduled, and as an added bonus, I’d be traveling back in time!.Memel1379Version: 1.59.0

✓ Check-in Process Has Major FlawsWe booked a flight and paid for one checked bag to be shared by my wife and I. The evening before our flight, the app forced me to purchase another checked bag. The app wouldn’t allow me to proceed to the boarding pass without purchasing another checked bag for my wife! You can’t speak with someone by phone at Breeze Air to help resolve problems. They only use text, email, and Messenger. By the time I got a text response from their guest services I had already purchased a second checked bag for $35 just to get our boarding passes. I tried explaining this issue via text with the Breeze representative and they wrote: “You're not forced to add a bag unless you add it. How may bags are you checking tomorrow in your party?” I texted them that wasn’t true and they ignored my complaint and basically told me I had made a mistake. When I pressed the issue they still wouldn’t acknowledge there is a problem and they gaslighted me. Based on the other reviews of this app I’m more certain now that it’s the app and not user errors..Rtaylor394Version: 1.95.1

✓ Terrible appThis app is probably one of the worst apps I’ve ever downloaded. They don’t use your actual email that you signed up with, but you don’t find out until you can’t log into the app. They give you a separate booking number for your round trip flights, which makes things confusing when you are trying to check-in via the app or get your flight status. Our return flight was delayed over 9 hours on the same morning so we were already at the airport! We did not receive a notification when the flight was delayed. We received crap customer service on the chat and at the gate counter, and the booking and flight numbers were even confusing to the people who work here..Darrah MVersion: 1.107.0

✓ App is a Disaster!I’m a seasoned traveler flying with Breeze for the first time tomorrow and was looking forward to trying the airline. I’ve not been able to locate my trip at all in the app (just like many others I’m now reading). No live customer service available to help ANYWHERE. The suggestions are all dead ends leading to bots with no answers. Currently trying to check-in for three hours with no success! This is MOST STRESSFUL! Breeze has already lost my future business and I’ve not even been on the plane yet. I just hope they didn’t skimp on their quality of pilots like they did on customer service. I will certainly be letting others know to stick with their chosen airlines..Mom4RansomeVersion: 1.73.0

✓ Breeze AppThe Breeze App is the worst app I’ve ever used! It seldom works the way it should and leaves customers frustrated and fed up, usually causing them to bite the bullet and pay more with an airline that has an app that works and is easy to navigate. I’ve flown Breeze a couple of times that were good. The last flight was terrible as they left us sitting at the airport all day before finally admitting the flight was canceled and that we wouldn’t fly out until the crack of dawn the next day! I had to find a taxi back to the hotel I had just checked out of and, thankfully they gave me a room. I had to cancel an appointment I had the next day, which I am now being charged as a no-show even though I advised their phone service that my flight was canceled, and I had to pay for another taxi back to the airport in the morning. Breeze said we would be reimbursed but they have not responded to me. Your airline is useless if we can’t get on your app which always seems to be down, and you shouldn’t say you’re going to reimburse when you have no intention of doing it..340533909Version: 1.106.0

✓ Love Price - Hate AppI’ve flown with breeze several times. The app has had trouble the past few months. I can’t book or check trips without logging out, deleting app, redownloading, signing in and then giving up and trying another day. I’ve reached out to costumer service and they ask me to do the same thing each time. I don’t like writing negative reviews as a small business owner, but this has gone on too long. Address these issues and I’ll adjust my rating. It’s not the ride, it’s the app. Hope it’s fixed soon and y’all will see me more..MeSoCheapVersion: 1.89.1

✓ App is crap 😣☹️After 14 years and 4.2 million miles with Southwest, I’m DONE with that relationship I’m desperately looking for a new carrier to switch loyalties — so I am trying Breeze since they’ve got new directs from east coast to the southwest that I travel frequently However - app is crap. Can’t login really. Hangs up. Times out. Can’t do anything really with it Once working, understand you cannot check in nor can you forward your itinerary to another email address (a big benefit of other airline apps) PLEASE fix this —- Southwest is losing top customers by the hundreds Breeze has an opportunity to pick up many of these travelers —- but you have to deliver on basics. The App is a HUGE basic piece of the deal. Get this right, deliver fights on time, and you’ve got a real shot of unseating Southwest in short order.Monday323Version: 1.82.0

✓ ATTENTION SAVE YOURSELFDO NOT book through breeze airways! There is NO CALL CENTER, and can only be contacted via text or email. They are a complete scam! I booked a roundtrip from Los Angeles to Rhode Island directly through breeze airways for the passing of my grandmother. After I put my card through I got an email for only the RETURN flight. Try texted them about it and they claimed I didn’t book through them directly and to add to it, the email and name linked with the flight was not even me nor my email!! So I responded to them to try and clear it up (again ONLY through TEXT) and their response was to cancel my flight without even confirming it with me. Now I’m stuck looking for an over priced ticket..TRUTH ABOUT BREEZE AIRWAYSVersion: 1.103.0

✓ Prices and business model are good - app too buggyBreeze offers great fares and a southwest like ability to cancel flights at anytime. They also fly routes no other airline does so there’s a lot of value there. The app however, while simply laid out, is really buggy. Hard to tell if you’re logged in or not. Half the time your profile doesn’t show up in top right. Booking tickets can be hit or miss. Cancelling is the same. Hope they can improve the app experience especially since their is no phone number to call..Slicy McSliceVersion: 1.100.3

✓ How do you go from a good app to terrible appWhen first launched this app was user friendly unlike the competitors. But with this latest update it has so many glitches from the fact it wouldn’t let me log in with my account info not because I didn’t know my password but because you can’t select log in. By not letting me into my account it wouldn’t let me book a flight. I had to go with another airline. I’d fix this ASAP Breeze I’m sure many others with iPhones are having this same issue..Bobby DogitalVersion: 1.82.0

✓ Terrible appI get that this is a no-frills airline but why release a super buggy app for such a critical purpose?! The login button works sometimes and not others. The login isn’t native (takes you to a browser). The login says it fails when it seems to work. No apple wallet integration for the boarding passes in the app and the same on the website is broken. I’m getting really nervous about my first Breeze flight if this is the quality to expect..CaliJeffVersion: 1.82.0

✓ Your app is trash!!I have never reviewed anything in my life. But your app is so bad it inspired me to leave a review. Your app has crashed on me while under the gun in the airport, it rarely ever moves fluidly through a purchase, it almost never gives me flight details after I’ve purchased a flight. Tonight I have tried to purchase a flight for the last hour and a half but it refuses to accept the payment. When I hit pay now it says; unable to book your flight at this time. It is a timed purchase so after 15 minutes of not completing my transaction it dumps it and makes me start all over and re-enter all the info. I hate your app. I’m just going to start flying Delta, I don’t care if it cost me more. It’s worth not spending my whole evening enraged..GumklllllVersion: 1.89.1

✓ GlitchyHonestly terrible app, makes me debate if flying breeze is worth the cheap price. Have tried several times to buy a flight in app, and I cant because the app won’t allow me to login in. Not like I am receiving a login error, the account login page will not load no matter how many times I close and relaunch the app. Appears to be no way to make a purchase without logging in, but the glitch makes it impossible to proceed. 1 star seems harsh, but the point of the app is to be able to easily purchase flights… if you can’t accomplish that, the app is worthless..CFCF5656Version: 1.100.3

✓ Awful user experienceI have been trying to book a flight on both the app and the website on multiple devices for an hour. This is the second time in one week that I have not even been able to browse flight on either the website or app. It has been so frustrating. And then you can’t even talk to a real person which is the most annoying part of this whole airline. Unless you are at the airport you will never talk to anyone but a robot that they haven’t even bothered to give adequate responses to. Definitely the on the lower end of “nice” airlines I have experienced..KodaismydadVersion: 1.82.0

✓ Unbelievable lack of communicationBreeze’s app is barely functional as is, but what airline’s isn’t? The app is not the issue with Breeze, rather their complete lack of communication and customer service. Everyone at the gate and all the flight attendants were lovely and nice, but ultimately could offer no advice for how to contact Breeze save for a single automated text message chain. None knew that the only way to get on a wait list is to text “#support” which is not mentioned in either the app or the prompts with the automated support. On top of that, it’s been hours since getting on this waitlist and no one at the gate has received any kind of response or communication. How do we get home? What flights are available? What’s Breeze’s scheduling policy? What’s their refund policy? Not a single word. I’ve had issues with almost every other airline in the US, but none have cared so little about customers. The fact that this company is operational is beyond my comprehension..QuailsonVersion: 1.73.0

✓ Repeatedly delayed and cancelledWe used to love Breeze but our last 5 trips have been disasters!! One month ago, we were delayed over and over for 6 hours at the airport and then cancelled at 11 pm. Our luggage was all sent to Charleston when our flight was to Norfolk. We were left without our belongings for nearly 2 days until the next flight. They didn’t even schedule a replacement/recovery flight. Last Thursday, our flight was cancelled at 7 PM and then our flight the following night was delayed 2 hours. Our return yesterday (Monday) was delayed repeatedly which turned a 6 PM flight into a 1:40 AM departure which meant not home until 4:15 am with work and school the following day. We even booked a different breeze flight to Richmond and reserved a rental car, but that flight got delayed 5 hours as well. Lastly, our friends were on a later flight that Friday did not take off from Norfolk until 2:30 AM We will NOT fly on Breeze again! It is a shame bc the direct flight is so nice if on time. The planes are nice and the !.NoMore BreezeVersion: 1.82.0

✓ Glitchy & incompleteNo way to see details on flight, enter confirmation number on my trips and only ever says “can’t be added at this time, check back later” yet same confirmation number (I pasted same in both sections of app so not a mistype) when I used it for check in it works. Apple wallet support is glitchy and slow and once you check in and get boarding pass, it will no longer show up and is a white screen when you click on boarding pass. I fly 100k+ miles 50+ times a year and have all the airline apps and all work wayyyyy better. Love the Breeze non-stop destinations that are normally connections, but this app is not useful for a frequent traveler.PswshipleaderVersion: 1.72.0

✓ You might fly, you might not. Either way you won’t be on timeI’ve flown Breeze many times, and flown my kids many times. Mainly because of the direct flight and 2/2 seating. But ultimately due to ongoing issues i won’t be flying Breeze anymore for these reasons: 1. I’ve NEVER had a flight leave on time. At best, 45 minutes late but usually hours or canceled. 2. Talking to a person via a phone conversation for customer service is non-existent. 3. They look for any reason not to keep their promises to rectify canceled flights. They’ll tell you they’ll give you bonus points, but don’t count on it. They’ll tell you they’ll reimburse your travel expenses, but don’t count on it. Other airlines actually WILL try to make your inconvenience worth it. So, if you choose one of these flights, well i told you so..I want my momey back 1867Version: 1.87.0

✓ Can’t sign in to app!I have my first ever flight booked with Breeze this week. When I made my reservation a few months ago, the app worked. Now I get an error message when I just select the “sign in” button. I can’t even view “My Trips.” I can’t sign in via the website either. Now I’m concerned that I selected a sub-par, rinky-dink, amateur airline😳😠I’ve been texting with Breeze and fortunately they do respond, but their suggestion to delete and reinstall the app did not make a difference. Hopefully I can get boarding passes at the airport..Ohio153Version: 1.87.0

✓ No don’t even use.I wrote a very nice review because it was new and it boom bang great at first. Now I’ve been home for a week or two. I got one of my suit cases and after being told that my second suit case would fly to Syracuse Hancock international airport they ship my last suit case to some random person’s house that does not all have the same address that is on my suitcase tag. I don’t suggest anyone using them because they won’t even pick up their phone or text back saying that they were wrong for doing that and wanting to fix it. So stay away from them. And Breeze grow up and start owning your wrong doing..So ticked off!Version: 1.73.0

✓ As a UX designer this app is sad to seeKeeping this review specific to the mobile app because I think the overall company is better than two stars. That being said I know I could have designed a better app solo than this one. Logs you out constantly with no Bio Auth has to be the most annoying part (missing feature) of them all. Outside of that you experience weird pattern after weird pattern. Booking flights on your phone has been done before. Don’t reinvent the wheel and keep it simple..Alex ZlatkusVersion: 1.99.0

✓ Cheap Flights but terrible experienceThis app constantly crashes, when you message the customer service they simply refer you back to the app or send you links which route you back to app, it’s a constant circle of chaos with Breeze. My advice fly a different airline that actually cars about its customers. Breeze desperately needs to figure out its customer service or it will be out of business, honestly the worst customer service I have ever dealt with and the app mirrors their service every is done on a budget and it’s a terrible experience.OgdenlaxVersion: 1.89.1

✓ My Trips page takes 3 business days to loadWhen I tap on the My Trips tab at the bottom or from the sidebar, it shows no indication that the page is loading. But when I put the app into the background and come back to the app ~3 mins later, it shows the My Trip page loaded. There really should be a UI change to indicate that the page is loading, or expedite the load because as a user, I had no idea if the page was loading or not..FakeOwlVersion: 1.99.0

✓ Fly round trip in one day AppThe breeze way app is a terrible. You can get tickets at a low price but you have to enjoy being confused and frustrated. I flew Breeze airways several months ago searching for flights is straight forward but selecting a Departure and Return flight date is only possible if you blunder into it. I did save on airline tickets so today I tried Breeze app again and it was the same thing. The problem with the App is it won’t allow you but only one date to fly round trip. If you want to return back on some other date it’s not allowed. Now if you’re persistent and keep clicking away you can get the dates you want but how that happens seems random it just happens. I struggled getting a simple round trip for about 45 minutes. I went to the Hopper App and was able to book my flight in less than 10 minutes. I paid more but it was worth it just to lower my blood pressure. Fix your Breeze app. You shouldn’t have to spend 90% of your time figuring out the App. The only reason I gave 2 stars is that your ticket prices are lower..BC engineerVersion: 1.89.1

✓ Really frustrating experienceI booked a flight to come see my friend thinking all was great because each ticket was only like 60 dollars. mind you, i am 16 and traveling by myself. the app was fantastic about alerting me about delays. but that was the problem. my flight got delayed 5 times then they canceled. i drove over an hour to get here so i had to get someone to come get me. then the next day we all came back to try again. delayed 4 times until we finally left at 2pm when we were supposed to leave at 11am. i am now on my way back home and am again frustrated with this airline. we were supposed to leave at 7pm but it is now 10:30pm and we are still sitting there. not only is the delays an issue, the staff wasn't great either. some were kind of rude while others were very nice. only one pilot took the time to talk to us. everyone else did not care. i do not recommend this airline if you are looking for a quick, pleasant service..Lizzy G 🤙🏻Version: 1.102.0

Breeze Airways works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Breeze Airways.