4.5
4.585 star

Total 16 Negative Reviews

Nationwide SmartRide® App Complaints & User Negative Comments 2024

Nationwide SmartRide® app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using Nationwide SmartRide®? Can you share your negative thoughts about nationwide smartride®?

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Nationwide SmartRide® for Negative User Reviews

Direction/lessI am a newcomer to Texas. I depend on the phone up to find my way. I write directions previous to my trip but sometimes the place I go requires me to go to an alternative location on the fly and it is inconvenient to try using my phone’s app since the phone is locked by the Nationwide’s app. I wonder if there is a way to include the two apps to allow me to have a peaceful errand without the anxiety of trying to find my way..Version: 1.3

Registers calls made through CarPlay as distractionsOverall the app is okay. The fact that you have to indicate when you aren’t driving in modes of transpiration that are clearly not driving like planes, trains, etc. is not ideal. The most frustrating component so far, however, is that it appears to register interactions with a phone through the handsfree apple CarPlay features like using voice commands to make a call or get directions as ‘distractions’ where you’re interacting with the phone. That’s frustrating since it’s supposed to encourage handsfree options. Please add better compatibility with CarPlay..Version: 3.3.0

The app works but has flaws.The app works fine but has flaws. If you drive your own vehicle at all times, you will be fine but if you are like me that I am frequently a passenger, the app does not recognize that. If the driver brakes hard, you use your phone (while being a passenger) it will show on you record. So you better tell the driver to drive carefully and do not use your phone as passenger as the app will take that as a distraction..Version: 1.3

Doesn’t Like VPNThis app is actually pretty decent if we must resign ourselves to having our location and driving habits tracked. I’ve had some minor issues with what it recorded, but it’s generally ok. My issue is that it doesn’t work with my VPN (Nord). It captures GPS trip data, but the app won’t calculate a score with the VPN active. So I can’t get final trip scores unless I manually disable the VPN for 30-60 minutes..Version: 3.3.0

Works ok with one major issueThis of course, tracks your driving to get a discount on your insurance. The major issue is since it uses your phone, it’s tracking you even when it’s not you driving. This totally screws up your real usage of your car. Unless you want to leave your phone at home when not driving yourself the app thinks your the person doing the transport. So, if the person driving is an asshat coworker you get tagged by their poor driving. There needs to be a button to turn off the app or edit when it was you or someone else driving..Version: 3.2.1

Idle timeIf you are parked waiting for your kid to get out of school, or just waiting in you car for whatever reason it counts as idle time. It records as if you were stopped in congestion or heavy traffic which then drives down your discount. So turn your car off and then turn it back on. It also tracks your location which seems a bit intrusive to me..Version: 1.3

Teaches Unsafe Driving HabitsFor safety when merging onto the expressway one necessarily is required to accelerate in order to match the flow of traffic. But when you speed up in such a scenario you’re penalized by the app. Likewise, when taking off from a green traffic light with the organic flow of traffic, you are dinged by the app. To avoid negative app admonishments, you’re basically forced to drive contrary to driving norms by unnaturally and dangerously going slow on entering the expressway as well as a ambling through intersections on green to the chagrin of fellow motorists. With the uncertainty of violent reactive road rage due to annoying other drivers, I wonder if the small discount offered is potentially worth the loss of my life?.Version: 1.3

TERRIBLEThis app doesn’t know IF YOU ARE A PASSENGER in someone else’s car. Like how ridiculous is that? In order to “make the app know this” you have to toggle it EVERY TIME you get in someone else’s car. Then when I called Nationwide and and said just send me a plug-in transponder they weren’t going to do it because “the app works on my phone.” That’s not the point! I basically argued with the customer service lady and had to threaten to pull my insurance, which I have no problem doing since I will probably get a lower rate somewhere else, if they didn’t. I have been a loyal Nationwide customer for decades. Since I was 16. I’m now 43 years old. I also have my pet insurance through them with two dogs on it. I pay an arm & a leg for it. Honestly very disappointing. They did end up sending me one but should not have to argue to get it..Version: 2.1

TerribleHonestly I participated in this same program with another company and never had so many issues with that app as I do with the nationwide one. This app never accounts to my train rides. Daily I take the train to work and I have to manually adjust the ride since the app can’t seem to figure out that I’m not driving. Another issue you are forced to have all drivers listed on the policy included in the app even if they don’t drive your car or even drive at all. When my husband and I are in the same car the app doesn’t even recognize that either. Instead of listing one of us as a passenger, instead the app tracks as both of us are driving which is impossible. Again you have to manually update that ride as well. They make it extremely hard to get a discount due to app issues like this. I’m not going to track all my rides and manually change every ride the app mistakes. Just not worth it for me. There are better motion tracking apps out there so nationwide can do better..Version: 3.3.0

Requires too much babysittingIf I wasn’t married, never used public transportation, or never went out with friends the app might be OK. You have to constantly review the info the app collects to edit it. After using it to collect enough information to get my first discount I decided the hassle for $20/month wasn’t worth it. The app itself was OK. It never crashed on me. It was easy to edit the information. Again, it just wasn’t worth the hassle..Version: 3.3.0

Nationwide is a joke and so is this AppMy wife signed us up for full coverage insurance with Nationwide and we downloaded the app to be have our driving tracked and graded for the next several months. Started out paying close to $700 for six months. Using the app we would hope to receive a discount after several months of monitoring. I asked her to reach out to a few other insurance companies to compare rates. The very first reputable company she reached out to gave us a quote for $350 for six months for comprehensive for our two vehicles. I asked “is this some kind of joke? We are to have our driving scrutinized for several mos to only hope we get some sort of discount??” Needless to say, we dropped Nationwide like a hot potato and went with the other company with a better deductible and half the price. Nationwide is a joke and so is this big brotheresque App. Adios Nationwide..Version: 3.2.1

Records screen tapping when there is noneThe app works well most of the time. The most annoying thing though is that if I have Google maps running, it always records screen tapping even though I don’t touch it during the drive. I leave it open and where I can see the direction but don’t touch the phone. It’s frustrating to have it record something so incorrectly..Version: 3.2.1

App Isn’t Accurate or FairThe app indicates that idle time is more of an opportune time to be involved in an accident. When everyone else around you is stuck in the same situation as you; whether it be a backup at a red light or in the school pickup line. Either way the rate of speed is much less and the probability of an accident is much lower; especially one causing major damage or bodily injury. I believe idle time being a factor in deciding the discount is inaccurate and unfair..Version: 3.3.0

LimitationsApp is ok. Can’t register when certain games are playing in background. Also, a LOT of manual adjusting for times when I’m a passenger or driving company truck so miles, hard braking, and phone use don’t count. Also, no way to distinguish when a passenger is using the phone for directions. Can’t break a trip in half for driving/passenger when switching cars, either. Probably doing what it’s intended to do, but registers a lot of things incorrectly also if you don’t figure out how to manually fix it..Version: 1.3

You better monitor it on all drivers’ phones!My wife and I had it installed and working and we drove for 5 months. I monitored it occasionally with my discount always floating between 28-30%. 30 days before renewal I see my discount drop to 14%. Guess what? My wife’s app somehow lost the permission to always use location data (maybe some security update reset that months ago), and her discount was 0%, averaging down my 28% to 14%. No warning or notification in 4 months … Congratulations Nationwide, nice job losing a customer!.Version: 2.0

Inaccurate Idle Time - Not Registering All StopsThe app does not seem to recognize when you have stopped in or off of the highway. On two trips I made multiple stops with neither showing up as a location where I was at an idle time very high on both of those trips. With idle times being one of the factors that affect your rate they need to get this fixed..Version: 3.3.0


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