Adobe Account Access App Negative ReviewsAdobe Inc.

Adobe Account Access Negative Reviews

4.7
4.75844 star

Total 137 Negative Reviews

Adobe Account Access App Complaints & User Negative Comments 2023

Adobe Account Access app received 137 complaints, negative comments and reviews by users. Have you ever had a bad experience using Adobe Account Access? Can you share your negative thoughts about adobe account access?

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Adobe Account Access for Negative User Reviews

ComplicatedWhy is it so hard to log in? I enter my email address, a screen opens with a number in it and tells me to enter it in the Adobe Account Access app. But that's the app I'm already in isn't it???🤷🏼.Version: 2.1

Keeps logging me outHate it.Version: 2.4

Doesn’t workWorked once, never again.Version: 2.3

Does not workNever managed to make this work so deleted it.Version: 2.2

Please removeCan we just sign in with the email and password please. This app should make things easier…. Instead it is a huge waste of time and cost a lot of frustration. Also should be optional ….. If this won’t end will need to find alternative app because I refuse to set it up on each device separately and dreading to ask my kids to do it …?..Version: 2.2

Shietest app experience EVERUpon logging in on my desktop it refers me to open the app and press a particular number that should display on the app. On logging into the app on my iPhone, it displays only one number, that doesn't match the number already given by my PC, and gives no other option than to log out. Log out and log back in, and no other option is provided. Just constant circling with no matching numbers to press and no resolution. This is about the fourth time I've had the same experience. My work has a similar function with an app called Portika, and I have great success with this. **Adobe, if you can't manage such a basic app, just get rid of it. Save us the pain and frustration.**.Version: 1.6

DON'T DON'T DON'T HORRIBLEABSOLUTELY HORRIBLE ring around the rosey don't do anything it says it did and irratating waste of time.Version: 2.2

Business accountWaste of my time. I logged in with my business account email address on my desktop and was offered this app to continue instead of having to enter my password every time - only to be warned that this app doesn’t support business accounts. Great, not. Avoid..Version: 1.6

YAAA-Yet Another Authenticator AppVery annoying, why can’t Adobe use Google’s or Microsoft’s authenticator?.Version: 2.2

Why do I have to login every time?It’s incredibly frustrating that I have to login every time and to present this app as helping really takes the biscuit. Just let us stay logged in. It’s not like we’ve got access to anything critical. If you must log us out after a month but even that would be ridiculous..Version: 1.4

Annoying and unneededAs with many others, I have serious privacy concerns with any authentication app that is “required” to access a program or service for which I have already established my security credentials. Adobe is atrocious and insidious with this, and simply deleting the app will not remove it from your account. There are multiple steps needed first to set it up, and just as many to remove it. It’s much more frustrating than secure, other than you may become so irritated that you close your Adobe account entirely, and we’re it not required for some of my clients, I would..Version: 2.2

Requires phone number, no thank you!You already have enough information from me, you don’t need more. My Apple FaceID should be enough to authenticate my account, you do not need to steal more marketing information!.Version: 1.6

Useless and pointlessThe app requires you to sign in to your account. But it fails to send any notifications and returns you to a sign on page every time. Absolutely useless and frustrating and a total waste of time..Version: 2.1

Why?Need this app to verify my computer, but can’t use this app until I verify it with the app….Version: 2.2

Doesn’t work?I tried to sign in and the laptop prompted me to tap a number 7 on the Adobe Access app to verify. However… I never saw any 7 on the app. I don’t know if this is an error or what. This app is not good..Version: 2.2

Why??Why on earth do I need a separate app for this????.Version: 1.6

Doesn’t workIf the adobe staff that developed this app were hypothetically fired, but before they were paid their final salary they were asked to use their own app to verify themselves only then would they understand the meaning of true irony!! It doesn’t work!!!.Version: 2.3

HorribleI’ve been trying to attempt to log in, it gives a code and the introductions on what do with it are incorrect since I’ve followed them at least 6 times..Version: 2.2

It does not workAll I get is a blank screen. That’s after it asks me to enter a response number to log into the app, but I can’t do the response because I can’t log in. Useless.Version: 1.6

Does not workSimply Does not work unbelievable for such a large Company.Version: 2.3

It don’t workThis silly ask me to use this buggy app that don’t work or give any other way to log in maybe this I don’t ever want to buy or use it wish can give it a 0.Version: 2.2

No code received. So upgraded to 2.0 and app won’t even openNo code received. So upgraded to 2.0 and now app won’t even open. So wasted 30 mins on chat with Adobe. Useless..Version: 2.0

Bring back TOTPThere exists a common standard for generating 2FA codes called TOTP. This allows users to securely generate 2FA codes without the need to install a proprietary app for each site they sign up to. Adobe used to support TOTP, but has removed this option and forces the use of this proprietary app or SMS. I don’t need companies to force me into proprietary software - I need companies to follow open standards. “Reinventing” security and/or using SMS for 2FA is a big no-no in the DevSec community. The only logical explanation is that this app allows Adobe to harvest and sell personal data. Literally nobody asked for TOTP to be removed. Listen to security experts and your users. Bring back TOTP..Version: 2.2

Frustrating sign in requiredI’ve purchased the expensive adobe software to run on my computer. But now I have to waste my time going through a log in process to use it each time. Bring back the days of software on a cd that I buy and run as long as I want depending on operating system comparability. I hate all this monthly subscription rubbish.Version: 1.5

AbysmalCan’t use adobe.* This is asinine..Version: 2.2

Absolutely DumbfoundedAdobe removing the availability to use our own authentator solution for a dedicated app has to be the worse decision I've seen. Now I have to always have my phone device on me incase I need to log in on my computer..Version: 2.1

Not functioning wellI just two hours and multiple attempts trying to use this app. The above person’s 1 in 5 is more like 1 in 10 at best. Hopefully they will fix this asap..Version: 2.2

What is the point?Why do I need this app to sign in to a completely separate app. Just make them one app!.Version: 2.2

I hate this thingA month on … The very beginning of March, 2022———•••———•••———•••———•••———•••———•••———•••———•••- My phone won't connect to the internet reliably and I've been putting off the 4th of the hours-long chat-calls to Apple. All I want to do right now is log into Photoshop on my iPad but I can't use my very excellent, strong and difficult to crack password because … because… no reason … just because. Instead you all want to verify me through my PHONE and my PHONE can't receive your FOOLISH ridiculous verification! How insane is that‽ About as INSANE as the stoopid twins Boebert and Green heckling Biden at the State of the Union address? About as ABSURD as press coverage for traitor Grifter Donny? About as OFFENSIVE as Creepy Donny setting Joe Biden up to fail in Afghanistan? What were you thinking‽ Just stop it! It’s too DUMB to keep around and is WASTING my time. ———•••———•••———•••———•••———•••———•••———•••———•••———••• End of January I wrote: I have security alerts if I set up my accounts and use the same password twice. So I don't. Now I have everybody and their brother getting in on the "we want to mess with your password" game. I don't know what the point of this thing is but it sure doesn't make sense. I just want to sign into my account and not have weirdness. Today I even had the AKC give me a choice of their password or mine- and then block me from entering my own. If people like this thing, let 'em use it. If we don't, don't force us. It leaves a bad taste in my mouth..Version: 2.2

Unbelievable, an app to use an app!Can Adobe tell me why I need an app AND a SMS code AND my credentials to use my own software? So frustrating....Version: 1.5

Lack of push notification supportIt should push notification to speed up the process, watchOS support will be a plus..Version: 1.5

Harder to log into my Adobe account than my online banking!Why is it harder to log into my Adobe account than my online banking?.Version: 1.6

DEMANDS a mobile numberLooks useful on the surface but refuses to allow you to complete adding an account unless you add a mobile number, and of course this comes with a forced disclaimer that you ‘agree to receive text messages from Adobe’ and who knows what future marketing hell you are consenting to. No thanks. Edit: oh it’s the old ‘it’s 2FA!’ excuse as if we should all happily hand over our private phone numbers to any company that asks. Aside from that fact that this app *IS* the MFA, if you can’t do MFA without phone numbers you are incompetent. You will NOT be getting my mobile number. Ever..Version: 1.5

App is useless.Not sure what, if any, benefits it provided to customers..Version: 2.3

TERRIBLE! Rendered all of my Adobe logins useless!Useless!.Version: 2.2

Still crashes on startupWhy after several updates does this app still crash on iPhone 12 Pro, iOS 15?.Version: 2.2

Limited devices a painHi, I use Adobe on multiple devices (never at the same time). Having to log in and then deselect one device to use another is very inconvenient..Version: 2.4

No internet, no use.No use if away from the internet, the app just locks you out and the program can’t be used..Version: 2.4

Absolutely not giving out my mobile number !!There is little need for this requirement as you have an email address. We all get to much spam stuff already..Version: 1.5

Don’t bother.Downloaded this rubbish when trying to get into MY licensed copy of Lightroom. It will not let me in. In other words TOTAL FAIL. It did force me to re do the I’d verification I had just done. So much for one click. How do I get into Lightroom now? This app will not let me in and Lightroom just sends me to the app. Really wish I hadn’t done this. I am about 30 minutes away from cancelling my subscription and getting Gimp. Adobe if you want to keep me as a PAYING customer you have 30 minutes to get a technician around to fix this..Version: 1.6

Huh what in tarnation2 factor auth is jacked up. I’m done with all adobe products. This one provides easy access to the App Store where there are far better options for each adobe product. The UI is mediocre and my personal UX has been poo. To clarify for those not used to a pretentious Princess (myself) … UI = user interface UX = user experience..Version: 2.2

Have to agree to receive chargeable marketing SMSWon’t let me complete the app sign up unless I give my mobile number and agree to receive potentially chargeable SMS messages!!! You promote this as an easy way to access my account! Seems more like an easy way for you to get my data and force permission for you to contact me by text message! No thanks!.Version: 1.5

Only occasionally worksThe last half dozen times I’ve tried logging in, the code never appears on the app, and I have to use alternative log in methods.Version: 2.2

Burn it down and start againNot sure how they could stuff up something so simple. When I tried signing into CC on my desktop it asked me to open the app and tap the number 31. Zero sign of that number anywhere in the app. Wonderful. Logged out of the app and back in where it asked me open up the app. What? I’m already there. Used an alternate method to login to the app. Tried logging into my CC desktop app again and it asks to tap this two digit number again. Still no idea where that is located in the app. So alternate method again. Oh! There’s where I enter the code generated by the app, awesome. Plug in the code and lo and behold, that doesn’t work either. Ended up just opening up my password manager and copying out my code as I’ve done before. I’m really not sure how such an unintuitive, buggy, and quite frankly, non-functional bungled app could have made it past quality control. I’m just trying to imagine the countless meetings they probably had perfecting this monstrosity: Lead: “Okay guys, let’s make login as simple as possible. Anyone have any ideas?” Some UX Tool: “What if it’s two digits and they just tap the number in the app?” Lead: “Brilliant! Now where exactly in the app should we put these numbers? Remember, we have to keep it simple people!” *Everyone looks around at each other nervously until a young man sheepishly raises his hand* Young man: “What if... what if we didn’t put it anywhere at all? What could be more simple than...nothing?” The room erupts into cheering, table thumping and chest bumping..Version: 1.5

Why is this so complicated?This is t actually complicated it’s just way more complicated than it needs to be. Example: I open Illustrator when I’m not logged in to the cloud and so I get thrown out. Why would it not just ask me to login? Duh.Version: 2.4

Useless, does not work on my iPadToo bad there is nothing less than 1 star. It is already a pain to have PDF files locked on a computer; let’s face it many PDF files do not warrant such a control, especially when they are basic exchange means for documents from the Internet. And to top it all, having an app that does not work..Version: 1.5

Doesn’t workSigning into Adobe products is awful. This does literally nothing to help..Version: 1.6

Ummm….Anyone else see an issue when you open the Adobe Account Access app and login and it says, “Open the Adobe Account Access app to login…”?.Version: 2.3

Are you serious, Adobe?7/29 Update: Deleted Adobe Reader from my computer as well as this app. Over it. 1. Why do you log me out every week? 2. If I can verify my account with either this app or 2FA, why do I still have to enter my password? This. Is. Unbelievably. ANNOYING..Version: 2.2

Stuck signing inIt doesn’t log in, get stuck at Updated Terms of Use.Version: 1.5

UnresponsiveThis app does not display on the smaller iPhone 10 and is not responsive to resize to suit the screen, thus making this impossible to be used with this phone. As the phone verification is a “requirement” of the app, this is a monumental failure..Version: 1.5

Why this?This makes it impossible for me to sign in to my account. Now that’s security beyond what I need..Version: 2.2

AdobeTrying to cancel, just opened today and not interested in this app..Version: 2.2

Not compatible with iPadWas trying to access adobe from iPad. This app came up as a way to install fingerprint access. Went through the trouble to download. Error comes up saying doesn’t work for this device. Waste of time..Version: 1.6

Does not work!Adobe use to support any 3rd party 2FA app before this app. I still use a 3rd party app a another account. But now if you want to enable 2FA via app, they force you you to use this price of junk. Obviously Adobe’s marketing department forcing this Bring back 3rd party 2FA app support and remove this junk useless app 0 Stars.Version: 2.2

Adobe ”Access”A frustrating piece of junk. Trying to sign into the app you get stuck in a time warp of “open access App and type xx” which you can’t do as you’re trying to get into the app in the first place. I’ll figure the work around, but really Adobe?.Version: 1.6

WHY!?Why do I need this just to open a pdf??? It’s totally ridiculous..Version: 2.4

Useless app, doesn’t workWhat useless piece of software, fails to work with an iPad or iPhone and I can’t log into my own account which has been established for years. So much for working on the fly. Adobe you get worse and worse!.Version: 2.3

UnbelievableAdobe should be ashamed of this crap. DO NOT ATTEMPT TO USE THIS APP. America is doomed..Version: 2.3

What next………?Trying to sign in and sign in and sign in and……….? Still haven’t got there……….? How can you give it any stars?.Version: 1.6

The worst appNot sure what Adobe was thinking but this app is a HUGE waste of time. It’s easier to login using email and password. Don’t bother downloading this..Version: 2.1

Poorly programmedThis app is poorly programmed and non functional. I couldn’t get it to function; I was unable to long in and I’ll leave it at that for there’s countless reviews that go into detail..Version: 2.2

Crashes on openCrashes on open.Version: 2.3

Only allows one accountI thought this would be useful to quickly switch from my work Adobe account to my personal one. Since it’s frustrating managing the two now we all work from home and use one computer for everything and behave is linked to the Adobe account... But it doesn’t let you manage multiple accounts? So in actual fact the app hasn’t done much for me. But if you have an Apple Watch I guess it’s good to approve a sign in on it. But is that much better than the browser just loading a saved password?.Version: 1.5

Doesn’t workThis doesn’t work. Since signing up to this, it has made it even harder to sign into Adobe. Because it doesn’t work, I need to choose the text the code after that I will have to input my password. Not 1 time has this app worked for me. I have signed out and back in, deleted and reinstalled..Version: 1.6

UnresponsiveApp did work but probably due to update is unresponsive. Delete and reinstall still no fix. What’s the point of releasing buggy apps?.Version: 2.2

Why do I have to keep signing in!?!It's still me. Nothing has changed. I don't see why Adobe, as big as it is has such a short memory..Version: 2.4

Why should I sign into something which I already own?Why should I sign into an app which I already own? I paid for it. I downloaded it. I installed it. Every time i want to use Lightroom or Acrobat they make me sign in. This is for Adobe’s benefit, not mine. Lightroom feels like it’s on it’s last legs anyway. Disgrace..Version: 1.5

Worst ever!UGH, Not a fan of this app!.Version: 2.2

Demands phone number??Demands phone number to use?? Hell no! My phone is barely useable already from spam calls and texts from corporations selling my phone number..Version: 1.6

Adobe app is horribleThere is no explanation of what to do with the numbers that keep appearing. Waste of time. Now. How to get rid of it! More time wasted.Version: 2.1

Terrible app and worse integrationTell me… are you trying to force people to leave adobe products by making signing in and using them more difficult than getting into CIA headquarters? USER EXPERIENCE is supposed to be Adobe’s forte. I have used adobe suites for decades and every year it gets more difficult to actually use and sign onto from multiple devices and online. It makes apple look good at how they are constantly changing work flows..Version: 2.3

Delete this appDeleting right after writing this. Enough said..Version: 1.6

Nightmare!I cannot get it back into my Adobe account keeps going in an endless cycle of verification at the Verification at the Verification I hope I can delete it and just return to normal touch ID login.Version: 2.3

Catch 22In order to log into the Account Access app it wants me to authenticate myself using the Account Access app which would require me to be logged in to the Account Access app. FAIL.Version: 1.5

Account access app such an unnecessary hinderenceThe Account Acess app needs to be resigned. We pay for an inconvenience. Shame on you adobe..Version: 2.4

It’s just a painI have constant problems using Adobe apps in a Windows network environment, things like it constantly tells me to first deactivate Adobe software on the machine that I am currently trying to run Adobe software on. The fact that I have to fetch my phone each time I launch the app is just another pain. This only happens on my work pc, my Windows home pc works fine. More a problem with all the efforts Adobe puts into stopping piracy, warranted but can make things a pain..Version: 2.4

Why does Adobe need my phone number?Not a chance..Version: 1.6

What a pain. Adobe Login REQUIRED for each use.Any time I attempt to open a PDF or print to a PDF I am forced to login to Adobe. Tiresome and time wasting since there are many competing products. From searching for a solution to the constant need to login it appears to be a widespread problem, and none of the solutions work in Windows11..Version: 2.4

Avoid the massive time penalty.Hi Users! Far from saving you time, this app will have you pulling your hair out and swearing off two-factor authentication for a long time. Prepare for crashes, prepare for failures. Prepare for account lockouts and hours of lost productivity. Say one thing for this app - say it should be avoided like a nail in the eye. Unless you’re into that sort of thing, of course. Hi Adobe. When there are so many proven and successful providers and 2FA apps like Authy, Microsoft, Entrust, Okta, Auth0, Google and more, why would you create such an eye watering pile of hot garbage? It’s embarrassing for your company; without a doubt, this ranks pretty high in the list of blunders tech companies make in their infinite arrogance. Carry on..Version: 2.2

Endlessly time consuming to authorize & often glitchyI regret enabling this app, and have been too lazy to change settings. However I imagine even if I would delete this app that Adobe products would all still require 17 authorizations just to open any app, none of which ever remember me. Absolute dread & waste of time all the time.Version: 2.4

Not working at all,Complete waste of time but creates a load of stress. If I could give a zero, I would. Don’t use this app unless you want frustration!!!.Version: 2.3

Train wreckI get caught in an infinite loop between app and desktop, IT NEVER signs me in, stuck in a loop. Adobe support tells me to Install and re-install Creative Cloud on desktop, but creative cloud is like a virus, trying to install it is like trying to get rid of COVID. I even go to task manager and kill all Adobe processes, or reboot; you name it, can’t successful install CC, what a freaking pile of - - - -.Version: 1.6

Stopped working on latest Apple devices.It started crashing Acrobat and now it won’t even open on the latest iPhone and MacBook Pro with the latest OSs.Version: 2.2

Use to be 5 starsThen the notification and approval was removed from phone and watch. When they put that back then back to 5stars..Version: 2.4

Good when it works!Suddenly stop working today. I get an alert and I access the app. Once I’m in, I can see my correct account details, but no authorisation is offered nor any numbers are displayed, to authenticate my login. 🙄.Version: 2.4

Adobe Access AppThe app is good and allows you to log into your account safely, however my Face ID is no working on the app and no one from Adobe can seem to help with the issue. Maybe Face ID has been removed from the app but in this day and age we need as much biometrics as possible to keep accounts safe..Version: 2.4

Ridiculous system!!!What if my phone is not to hand when I’m signing in on my desktop or laptop? The process takes far too long, wasting my VALUABLE time!!! And where exactly do you send these mysterious notifications that I NEVER RECEIVE? Why this obsessive multipoint security? It’s photo/graphics software, not bloody Fort Knox! Give us a break!.Version: 2.4

Annoying experienceNeeds notifications to launch the app on mobile.Version: 2.4

Hate itStop forcing us to use this rubbish. We want to use Google/Authy/Whatever.Version: 2.2

Blocked me.I’ve been locked out of my account for months. It sends me a number from Adobe but the app has no where for me to add it. Then the app gives me a number and Adobe has no where to put it. This is a scam. I have lost literal months of using my paid subscription with Adobe..Version: 2.2

This app has no purposeI just doesn’t work at all.Version: 1.6

Don’t botherIt worked the first time I used it Then logged out due to factory reset on phone won’t log back in even tho I’m logged in on the creative cloud Can’t log in to any of my Adobe apps now they all say type a specific number into this app but every time I open the app there’s nothing to click on Unless you want to be locked out of all your Adobe apps don’t bother downloading this app.Version: 1.6

Adobe account accessThis is so complicated, not intuitive, and has left me unable to access Adobe at all. Changing of passwords was so convoluted and circular, I have been locked out. I will not be pursuing Adobe until access is simplified. Safe does not equal complicated!!!.Version: 1.4

Doesn’t workIf you want an app that doesn’t work and crashes then download this app..Version: 2.3

Time wasteTried to install this app on my iPhone but found it was taking ages and could see no explanation why. It kept showing different access codes and a busy icon. Gave up and deleted it in case it was a scam.Version: 1.6

Can’t use on iPhone 6sThe help says, “can’t install on device that doesn’t have a secure way to lock it e.g., fingerprint or PIN...”. So I can only assume as far as Adobe is concerned the six digit PIN I use to unlock my mobile isn’t a PIN? Or is it that my fingerprints don’t fit with Adobe’s concept of a fingerprint. So, that’s an “epic fail” from me..Version: 1.4

Absurd How It WorksSo when i try to sign into adobe access os asks me to approve the sign in with Adobe Access. But I can’t do that since i am trying to sign into Adobe Access. I have had to delete all the adobe apps on my phone because I can’t sign in. Infuriating and ridiculous. And there is no option to NOT use Adobe Access. Thanks Adobe.Version: 2.2

THIS IS AWFUL. DO NOT USE!!This app literally makes it HARDER to sign in. You end up signing in multiple times before you ever get access to your account. It takes longer, is completely redundant, and accomplishes nothing but aggravation. And now I can’t figure out how to unlink all my Adobe products!! Deleting the app does NOT WORK! FIX THIS MESS, ADOBE!!! You missed the mark by a LONG SHOT..Version: 2.2

I can’t turn it offI downloaded this to see what it was and now every time I login to my creative cloud I have to have my app open but that’s not always possible and I’ve tried everything to be able to just login with my email and password but it doesn’t seem possible and it’s just really frustrating..Version: 1.3

Just won't openPaying so much for subscriptions, can't log in as this app just won't open.Version: 2.3

Abundance of annoyance.This app kills productivity, creativity, and will embarrass you on a live job. Adobe is getting quite intrusive with latest products. They want to know everything and how you use it. they also want you to share. Don’t do it. This isn’t a collaboration. They are suffocating creativit More AI to come. Good luck. Adobe, 🤦‍♀️.Version: 2.3

Don’t do it!This app does not work well. Four out five times it does not automatically authenticate you as advertised. Clicking the authenticate button regularly locks up whatever other Adobe app you were trying to use. It also enables multiple layers of two factor authentication forcing you to bounce between text messages and secondary email addresses to log into your account. It is not ready for use and it should be removed from the App Store until all these bugs are worked out. Strongly do not recommend you install this on your iOS device..Version: 2.2

Don't forget to turn on notifications!When installing the app for the first time on iOS, notifications access is not requested. This should be revised as the app does not prompt for the authentication number outside or within the app if iOS notifications for Adobe Access are off. After enabling them, I was able to login to my Adobe account say on my PC, confirm the code that appeared on screen within the Adobe Access app and login..Version: 2.1

ImpossibleI install the app and it gives me a code telling me to open the app I’m already trying to sign into and tap the number it’s displaying. What an absolute waste of time! Why do I need to go to such lengths to sign into an Adobe account anyway? Where’s the real security risk here?.Version: 1.6

App should be removedWasted my morning on going in a circle. First in PC, tried to sign in and it said I had to download the access APP and tap 37. I downloaded APP (which is crazy by the way and is forcing me to use an APP that so far has done nothing but access my email correctly and tells me to open the APP which is open in my hand. And it then asks me again and again in a never ending loop sending me code after code to tap in the APP. No access to my Adobe Premium account. Whose great idea was this?.Version: 1.6

Paid subscriptionAll you get is The Circle of Death. Unable to get into my Photoshop Express. Not Happy..Version: 2.2

This app is terribleAnother failure on the part of Adobe. Acrobat and this login app are both so bad..Version: 2.2

Won’t let you use without your personal mobile numberWon’t let you use without inputting your personal mobile number. No other option offered. Won’t be using..Version: 1.6

SO ANNOYINGThis app has made it virtually impossible for me to login to my creative cloud on my mobile or use any of the apps. It’s a run around telling me to type numbers into places I cannot type them for authorization, such a useless app..Version: 1.6

It doesn’t workI have paid my subscription but I can’t get the pdf reader to work.Version: 2.4

StupidI literally had 2 minutes to get something done. Simply save something to PDF and send. Deadline missed because it took me 20 minutes to sign in. Been using Adobe for well over 20 years , it’s not only Adobe now, have to grab my phone to sign into everything these days because usernames and passwords are simply not enough anymore. Just would’ve been great if I wasn’t signed out in the first place. Can’t even do this review without creating a nickname.Version: 1.6

Greed is killing AdobeThis is the kind of nonsense that drives me away from a software application I’ve been using since 1992. Adobe, you need some psychological help, badly..Version: 2.2

Yeah, this doesn’t work.I understand the reason for apps like these - a nice secure way for logging into your adobe programs. But it’s not worked, despite multiple attempts, on multiple devices. I’m concerned Adobe’s pursuit of this sort of thing may simply lock me out of all my subscription accounts at some stage because it seems increasingly default for any login. It’s utterly useless - refuse to switch if you have the option at all..Version: 2.2

Very suspect - verified by the 1-star commentsUpdate: Warning - this will create problems if you open this app then delete it. All your Adobe apps will be defaulted to open using this app. If you deleted this app… you can’t open your other Adobe apps without going through a bunch of extras verification steps. Don’t say you weren’t warned! SHAME ON ADOBE! Wow wow… after opening up this app for the first time, it continually went through numerous authenticity codes.. After nearly ten minutes, and still going through codes, I got very suspicious… so I decided to read the reviews. That’s all it took. DELETE! There’s no need for this application IMO, it’s just another foul means of data mining to grab your personal information….Version: 2.2

0-star appI am a big fan of most of Adobe’s products (InDesign, Photoshop, Lightroom, Illustrator, Acrobat), but the account access app is complete trash. I tried accessing my Adobe Portfolio (not great either) but needed to use the account access app to complete the sign in. But after opening the app, it asked for me to — wait for it — log in to the app and press #38. Hello! I WAS IN THE APP, LITERALLY! How exactly can I log into an app that I had open so I could access a random number for another Adobe product?? Good grief! Adobe should get rid of the account access app altogether..Version: 2.2

Adobe auth services failureThis app doesn’t make sign-in easier. Download, setup, receive push notice, accept, spark web reloads into infinite login loop.... REPEAT, REPEAT, REPEAT. I can remember when I cared about Adobe products now I just feel STUCK IN HELL..Version: 1.5

Stuck on email sign inOpens to an email sign in, then prompts me to “Open the Adobe Access app (which I am in) “and hit the number” which magically never appears. Opens on email sign in page and stays there, no matter if I try to sign in with Adobe or Google. Useless on iPhone, fine on iPad..Version: 2.2

Make it make sense…So I’m trying to get access into my Adobe account. It tells me to use the Adobe Access app. I need to sign in to the Adobe Access app in order to sign into my account but then I need the Adobe Access app to sign in to the Adobe Access app. Yes, you read that right. Make it make sense!.Version: 2.2

THE FRIGGEN WORST.Adobe are used to have a lot of respect for you, but this account access app doesn’t work at all. It’s the worst of the worst. Come on what’s happened to Adobe. I really would like a developer to reply back to this because I don’t understand why it is so difficult to get into your account. Come on Adobe fix it. Dammit!.Version: 2.2

Bugs and glitchesI’ve been using Adobe programs for over 20 years. Anymore your lucky after spending thousands and thousands of dollars if the programs even work. Shame on Adobe and Lets hope there is a replacement, or competition soon. Something to give Adobe reason to improve rather than feeling like they don’t need to concern themselves with the end user..Version: 2.2

Very poor. Needs working on!This is very poor. Worked for a while then on changing phones went useless. Deleted and reinstalled, asked to sign in with no push notifications..Version: 2.1

It doesn’t workIt simply creates an endless loop of numbers to tap but doesn’t get you access to your Adobe apps.Version: 2.1

PointlessLogged into the Acrobat app and this popped up. “Hey! Use this to log in to the app instead of using your password!” But why? You still have to log into this app *and* give Adobe your mobile number. But why? 2FA? Instead you could support existing 2FA apps that don’t need a mobile number to function. Needless to say, the app was deleted about two minutes after downloading it..Version: 1.6

Useless AppThe app is not working and I don’t get notifications or the access number. So I have to sign in normally. The Authenticator doesn’t work.Version: 1.6

UselessTotally dead app, how could you release this rubbish?.Version: 2.2

Let me make my own security decisionsI don’t have a lock on my phone. That’s my decision. For this app to insist on my doing so is inappropriate. My security, my decision..Version: 1.6

Doesn’t function.It worked once where it prompted me on my phone for a quick “allow” to sign in. Ever since then, no 6-digits ever appeared and no more prompts. I have to send an SMS anyways. Terrible application..Version: 1.6

Why Did You Kill Google Authenticator???I’m able to manage ALL of my other one time password tokens with Google Authenticator. In fact, more and more are starting to accept Google Authenticator. Then Adobe decides to kill off support for the most widely supported TOTP app in favor of their own? Why? Now I need to manage another app for one purpose. This is just stupid. There’s no other word for it than stupid..Version: 2.3

Adobe hates its customersSubscribed to very expensive Acrobat licence. Get logged out every other day. Long complex password needs to be located and copy and pasted. They want me to install yet another app on my phone. No wonder PDF competition is doing so well. Just stop logging me out..Version: 1.6

Really?So to use Editions to read a purchased document, I am told to use Adobe Account Access. To set up Adobe Account Access I am asked to click on a number in the Account Access app….but that’s the app I am trying to set up! The account access app is saying open the account access app. Insanity. User testing? Customer journey?.Version: 2.2

No cellphone!!What can you do when you’re refused access because your only phone # is a home phone #? Discrimination against the old-school elderly?.Version: 1.5

Terrible AppDoes not work only causes problems delete it band forget about it. Total crap keeps asking for verification codes over and over.Version: 2.2

Phishing Expedition - be warnedUnlike other authentication apps this one *requires* your mobile number. From the T&Cs it looks like Adobe’s marketing department will use it to spam you via SMS. Forget this app. Just use a decent password manager. Adobe really should be ashamed of themselves for this app out. It is not worthy of them..Version: 1.5

Absolutely UselessHasn’t worked once since initially downloading years ago…very frustrating when I don’t have access to my ipad (ipad OS works just fine). I’ve kept it on my phone in case a functioning update is ever released but it has been YEARS and nothing happens. Makes me question the $60 a month I’m paying in subscription fees..Version: 2.2

This app is trashAdobe do better we as the consumers control the key to your destiny as a company.. or another company will replace you 😏.Version: 2.2

Not Multiple Account FriendlyDue to the limit on the number of licences you can have for any one email address I have several logins for all my licences. You can only log in one account to this app. Would be better if we could log in multiple email addresses on the app, or allow an alternative 2FA system like Authy..Version: 1.6


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