Cricut Joy: Quick & Simple DIY App Negative ReviewsCricut, Inc.

Cricut Joy: Quick & Simple DIY Negative Reviews

4.54535 star

Total 106 Negative Reviews

Cricut Joy: Quick & Simple DIY App Complaints & User Negative Comments 2024

Cricut Joy: Quick & Simple DIY app received 106 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cricut Joy: Quick & Simple DIY? Can you share your negative thoughts about cricut joy: quick & simple diy?

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Cricut Joy: Quick & Simple DIY for Negative User Reviews

Crashing appGet 90% of the work done then the app crashes every time! So frustrating.Version: 4.4.2

Not a fun learningThis is not as easy as they lead you to believe..Version: 4.3.0

Cuts off!Great things can be made in the app.. however…! You’ll be in the middle of a design, or about to press “make it” and the entire app cuts off and loses all of your things! Tried everything to fix it.. even signed up to the monthly subscription, will be cancelling now..Version: 4.4.3

Not easy to learn to useIt’s very time consuming and difficult to learn to use. Watching so many videos but not easy.Version: 4.4.3

Pretty good but can’t change paper details once you startI started working on a project they took me about 30 minutes to design. I initially thought I would need a 7 inch long piece of vinyl but only ended up needing 5 1/2 inches. It won’t allow me to change the mat size that I need which means I have to completely re-create the project in order to use it which is really frustrating. Also editing text size is a pain. The formatting of size of the text box is not easy to use in the app. Everything else is pretty good..Version: 4.4.3

App issuesI love my Cricut it’s amazing but what is not so amazing is this app as I’ve been having issues for months & todays isssue is it won’t save any thing into my stuff but before now I’ve had so many issue with sizing stuff as the app just freezes completely so I end up loosing every thing I’ve already done on the project I was working on & that’s with card & vinyl stickers and everything else it’s a night mare so much so I just stopped using the app & my machine to an extent as the design app just confuses me as I’m dyslexic so this app is my go to choice when it’s actually working properly that is which it hasn’t been for a longtime! I’ve messaged previously about the issues but never hear any thing back so have up in the end as was just getting sooooooo frustrating!! Plz plz plz sort it out so I can get back to using my machine & having fun while I do so!.Version: 4.6.3

AWFUL!!Absolutely awful app, worked so well when I first got my machine now it just crashes as soon as you go to do something! Needs an update pronto..Version: 4.6.3

Bugs and now doesn’t work!Since youve uploaded a note on the app to notify of future charges the app now doesn’t connect to my machine even though I can see it connected under my phone settings. Come on Cricut please fix as I can’t use either of your apps since updating! So infuriating..Version: 2.1.0

Not connectingDoes not connect.Version: 3.0.0

Paying for access and it’s not granting access!!I subscribed to c I cut access and it doesn’t register that I’m signed up so I cannot print what I want because I apparently don’t have cricut acces but when I click to sign up it says I already have access…. Very frustrating!!😡.Version: 4.6.3

Write onI am trying to write only and have downloaded write on that I have paid for and am unable to use, very complicated to just write something 🤔.Version: 2.1.0

Recurring payment item Cricut JoyI’m a casual user but the only designs worth having are the rolling subscription of £7.49. The spelling is American and not English. A waste of time. I will have my months worth of free subscription. Use as much as possible, then sell..Version: 4.3.1

Not able to connectI am not able to connect my joy to the app. There is no support for this whatsoever. I have updated my phone and the app and tried other phones as well. You are not able to use the foil on insert cards in Design space. This is a fail. I should not have to search for hours on the internet for a solution to my issue. Your trouble shooting website should have more specific info as it relates to the Joy app..Version: 4.3.0

App keeps booting me outWhen I try to edit my projects the app boots me out. I’m having to create a new project every time rather than just editing or amending which is time consuming and annoying as the edit feature is there. Perhaps a glitch that an update would fix? Pleeeease.Version: 4.4.3

BuggyApp just keep closing every time i go to edit.Version: 4.4.3

Not good enough!!This is sold as a “ point and shoot” style app to allow you to make cards, labels and basic designs. It has variable effectiveness at doing this due to poor coding and presumably not properly tested. This causes frustration and a lot of wasted( very expensive) materials. Not happy at all!.Version: 4.2.1

Not really loving itI don’t want to pay for a subscription.Version: 4.2.1

Cricut joyConstantly crashing! Won’t let me select material on new projects! It’s easy to use but only when it’s working!.Version: 2.1.0

PopThe machine does not connect and after 2 projects the app stops working completely.Version: 4.4.3

ComplicatedI’ve bought this thinking would be easy to use and few hours in and still lost. Everything is done online or the app. Yes its bluetooth but getting at least a instruction manual to read through and to give instruction what each icon is and does or even how to use it. I’m using ios and having to try different things just to check what it does. No instructions at all unless you have a few hours to watch the countless videos even then you have to subscribe to get basic fonts etc. I bought this just to print names to personalise bottles etc and its cost be £179.00 about £100 so far for the accessories now if i want a have decent font i have to pay £7.50 or so a month. You can not upload your own pictures from your phone and the one print i saved on my iPhone has not saved and if it has where the hell do you find it. Too much money for simple things. It will be going back. Even leaving this review took half hour because nickname taken ffs.Version: 3.0.0

Limited functionalityFound this on the app store. Requires paid subscription to use their images and projects to unlock the maximum benefit of this app. Looks like a prototype app. Look forward to seeing this improve to be more like Cricut design space with better functionality.Version: 2.1.0

Says update neededSays I need to update my app but when I agree to download it NEVER finished left it for over 6 hours downloading the update but nothing and I can’t make my projects because it will not let me get to that part without doing update.Version: 4.6.1

Good start but still needs improvementThe app has great potential but there are still a few things to work out. The quick label maker is awesome! You don’t have to do any centering or alignment. It’s really quick! You can search for images but when you select it you can’t insert it as the keyboard doesn’t go away and covers the insert button. You can only add 1 image at a time. I like that the canvas choices fit on the mat. The card creator is great as well!.Version: 4.6.3

OkTo be honest I really wanted to like this app but it’s difficult to use I’m not sure whether there is a bug but I just get returned to the start of every project without being able to print them off.Version: 4.6.5

Continuous updateHad downloaded and created a lovely card for a friends birthday but wanted to update the software and now that’s all it does. Is a shame as I did enjoy this app..Version: 4.6.1

New UpdateThe app has been great since I got my new Joy for Christmas. Right before the new update came, the app started shutting down and kicking me out right in the middle of a design. Thought I would do the update to see if that helped the situation. Now it is EVERY time I go to make a new project it is kicking me out. I have to save every 2 minutes so I don’t lose anything I’ve been working on. If this issue was fixed, I would have no issue with the app! It is awesome! Please fix this issue tho!.Version: 4.6.1

Purchasing productShouldn’t have to pay for a subscription. But have basic package online with every machine purchase. If the consumer wants more they can subscribe. I only use this product every season for arts and craft, I don’t use it every month..Version: 4.6.3

DocumentationWould like to see documentation explaining how to assemble project that you make you can’t always find a video. Would like to see a few single flowers on this app DS projects seem to have multiple flowers in the projects offered. How about some Joy size flowers!!!.Version: 4.6.3

Update ready made cardsThe app is ok. I just use the Joy for cards, tbh. The search results need to be updated. Unrelated things always pop up in my search. Would be cool if the available cards were more current…like fall showing up in Oct instead of Fathers Day cards. Also would love to have more color choices to correlate with the already available insert cards. Would help give a better idea of how the card is going to turn out..Version: 4.4.1

PoorOnly had the machine a week or so and when using with the Cricut joy app I get “unexpected error” consistently. No support available to help. Waste of money..Version: 2.1.0

Not clean cuttingI have made 18 cards and some of the detail cutting is not cut through the cards I am using your cards as well.... surely I don’t need to replace my blade already.Version: 2.0.1

Je regrette mon achat : (J’aurais pensé qu’il y aurait eu plus de matériel en français!.Version: 4.3.1

I want to love itI want to love this app so much but I've only been able to use it twice. Ever since then I go to use it, finish a project, 'make it' and then it tells me I need to 'update' the update freezes and doesn't continue, then the app force quits. I'm on an iPhone & have attempted to contact customer service with no response. So annoying :(.Version: 4.6.1

Not enough instructionsThere needs to be more instructions I don’t think I am getting all I could from my machine.Version: 4.6.1

DisappointedI purchased this over the summer thinking it was going to make my life easier. The first couple times I used it the app on my phone worked. After I tried to use it a third time the app never wanted to work when it came time to printing. I will always get an error telling me to try again later. So I would always have to use the program on my computer. I have a great Internet connection so that’s not the issue. My Internet connection works for everything else I use on my phone except for this app. I wanted to use it for quick easy projects when I didn’t feel like using my full size silhouette. At this point I feel like the Cricut Joy was a waste of money for me..Version: 4.4.1

Poor in comparison with the other cricut appI got this app purely because the other app does not support foil transfer for joy, but this is absolutely unusable. It keep crashing and doesn’t allow for easy moving of objects, has extremely limited shapes and images and Wong even allow to load projects from the could. This means the foil transfer function is essentially unavailable to me as this app is barely usable..Version: 4.6.1

CricutHi, on computers and the newer iPhones it is not glitchy at all but on iPads I can’t even type! So if you are looking to download this on an iPad…DONT.Version: 4.5.1

App works okay. Poor subscription & customer service.The “free” version (after you’ve paid for a machine) works okay. It has a few options. If you want access to the rest of the options, you must pay $10 per month. After paying for Cricut Access I could not access it. I contacted Apple who told me to contact Cricut. Cricut customer service was very unhelpful and fairly rude. After not being able to find my information at first, being put on hold several times, repeating my information many times, and a few emails, I was told it was not their concern and to contact Apple. The customer service representative at Cricut was rude. I provided proof of purchase and payment and was still told it, “is not our concern to do that” - no help or resolution to gain access to the subscription. An online chat only results in you needing to call them which, in my case, only lead to an hour of wasted time and frustration..Version: 4.6.3

Cannot connectI like how simple it is to create your design but every time I create one and select the vinyl I’m using, it says it’s connecting to it and then I get an error message every time. I’ve unplugged the Cricut, restarted my phone multiple times, made sure my Bluetooth is connected to it and it still won’t connect to actually print anything. Did anyone else have this issue? Please help 😩.Version: 2.1.0

So difficultCan’t work it on my laptop as it won’t connect and I can’t do the right project on my phone. Ridiculous.Version: 4.6.3

A nightmare to useThe idea of the app is great, but it’s not very intuitive. There’s no undo button, so if you can your mind, you have to recreate your design manually. They do not have all of the fonts on this app and you are barred from doing certain actions with specific items (ex. Objects can only be drawn not foiled). The app crashes and loses my designs. Using this app is a headache of running into problem after problem. It has great potential but really needs major updates. (This review is based off trying to make insert cards. Design space isn’t great for making them either if you are using a Cricut joy)..Version: 4.6.5

Cricut joyNot easy . Had machine a month or so but finding it hard to understand.Version: 4.6.3

Card MatsI’m having problems with the adhesive wearing off on the mat. Today I have trashed at least 4 cards and am working on trying to make a couple cards usable. I have replaced the card mat and the cutting blade the card Mat is only making it thru about 10 cards and then the cards no longer stick. I have scrapped off the mats in between making the cards and they still do not stick.Version: 2.1.0

Cutaway cards in Joy appI uploaded my own design and selected a cut for the image and a pen for the circle moon and it didn’t even use the pen. Or prompt the pen. It just cut the whole thing out. Don’t know why. I also am not impressed with the cuter fonts being access only. I spent already a lot on the machine, tools and paper and still need to fork out more money. Too expensive. Unbelievable.Version: 4.6.5

App or computer will not workApp and computer keep getting stock even with the application up-to-date, I used to be able to use a few funds for free now I cannot print anything for free so it’s making me pay for this description, I don’t use it for business I use it for home and I don’t make the tags all the time so it’s not worth for me to pay the monthly fees, I just wanted to make quick name tags for my daughter stuff once in a while. It has taken me an hour to set up everything because the applications keep getting shut down, I’m very computer savvy so it has nothing to do with how well I managed the application either in the computer or the phone. It is a great machine but they need to work on their software and give you a little bit more options for free since I already pay for the machine..Version: 4.6.3

Can be betterWe’ve had the Cricut joy for a while and stopped using it for a bit and now that we started again we updated it and now it keeps saying the machine is jammed when it is not and the app won’t load completely. We don’t know what to do because before it was working perfectly fine.Version: 4.5.1

Money GrabHad to figure out how to make my own .svg files to skirt the payment requirements to use many features including fonts. I was shocked to discover that only a handful of fonts are actually usable for free and had I known this I would not have purchased the machine. Weirdly will not let me cut the full 12” of material on a 12” mat anymore..Version: 4.6.4

Never been able to use itEvery time I try to use this app I get as far as ‘Make It’ and it says ‘Unexpected Error, is this persists close the app’ Tried iPad, iPhone 14 and Apple laptop, all the same. So very disappointing..Version: 4.6.5

BluetoothApp Won’t connect to machine tried everything.Version: 1.0

No card optionI like the app it does make using the joy a lot easier but one of the main features of the joy is the card maker and this app does not have the cards on it which was disappointing. Also it said one of my items was to big upon adding it, I made it smaller and it still would not let me proceed. Obviously it’s newer and the glitches need to be worked out but I do hope they add the cards to this app. Overall everything else is easy to use and figure out. I also like how it gives links to a website on extra instructions on how to use certain material..Version: 1.0

Update sucks will not finishI have tried multiple times to update the app as i can not finish any projects because it says i have to update it. have left it for many hours each time i have tried to update think i am on attempt 7 maybe 8 now and here i sit with a machine i spent hundreds of dollars on only to become a paperweight not a very happy customer. oh one more thing this is my first cricut machine as my girlfriend just brought me into the world of cricut and unfortunately i think it may be the last one i get as i am not into buying paperweights that cost 289.99..Version: 4.6.2

It’s great, when it actually works.When I first downloaded this app, everything worked fine, but now that I’ve had it a few months, it’s very slow & glitchy. I’ll be mid project, and the app will just close itself. And it’s not just once or twice, it’s upwards of 8-10 times, no matter how many times I restart the app..Version: 2.1.0

BluetoothBluetooth fonctionne très mal avec l’application..Version: 4.6.3

New to AppJust downloaded the app and it constantly force quits right when I have completed a project. It doesn’t save it either so you have to restart the project each time. Still haven’t managed to successfully get anything printed.Version: 4.4.0

Struggle to findHow ever said this would be easy lied !.Version: 4.6.3

Fault on appReally good but the app doesn’t work properly and keeps kicking me out and then not working at all when I try and sign in.Version: 4.6.3

Says update neededWon’t complete the “update” required. Joy works fine with design space. Very annoyed I can’t use the easy label options in the app..Version: 4.6.1

Not workingWon’t cut insert cards and cricut Customer support said they would fix it but havent.Version: 4.6.3

Impossible to change pensI’m trying to create a Christmas card that is designed by Cricut themselves. The pictures shows two colors. Green and red. But it will only draw in one color. It never prompts me to change the pen to draw the other color. What a disappointment. I bought this machine to make cards because they were taken off the Explore and made it seem like we would only be able to make cards with a joy. Now I see mats for the explore where you can make up to 4 cards. What is going on?.Version: 4.6.3

Could be great but saved projects crash to openUtterly frustrating. This app has huge potential but I have to restart every project as it won’t let me edit an existing one as the app just crashes and closes..Version: 4.4.2

Doesn’t workI’ve never been able to use this app, so slightly confused as to how it gets good reviews? Intrigued to see what it offers above DS….Version: 4.4.1

ContactVery difficult to get anyone to assist you. Each time I phone . The reply is hello . Your wait time is now 1 hour. Who in the name of god has an hour to sit on the phone. I have been signed up to Cricut for 3 weeks now . I paid 12.99 contract and a free month. My month is not up until April 8/22. I have paid $1.99 for every card I have made. I emailed the support. They gave me a ID number and told me to phone tomorow. This is not good service. I need to speak to someone . Before I return my Cricut Machines Sincerely Mary Pavlikos.Version: 4.6.1

Great for quick projects using foil from PhoneReally cool for those of us who don’t have access to a desktop computer to use the foiling tool with the Joy but leaps and bounds away from Design Space. Just gutted that as yet, Design Space doesn’t support the foiling tool. It is unable to do contour, weld or slice functions so it’s definitely limited if you’re used to being creative. But if you are new to the Joy, this app is ideal as it walks you through each stage with fantastic animations..Version: 4.4.3

Keep getting error message so unable to use appVery little help to rectify problem online.Version: 3.1.0

Very disappointedI bought my Cricut Joy a couple of years ago Initially I had problems connecting it has it kept asking for a passcode to connect to the computer Bluetooth I gave up and eventually got in touch with a rep of the company via e-mail and got a small project done I’ve tried again with my iPad today and downloaded the app and found it not very good Eventually managed a small project using the Smart Vinyl and saved it Made a few changes to the font and tried again but for reasons beyond my skills could not get it to cut again after the initial try It connected to the Bluetooth but then would not connect to the internet I made 100% sure my iPad was connected to the internet but still I could not get the project to cut again I’m fed up of it.Version: 4.6.3

Never cutsI created a card for bridesmaid proposal, everything was great until I pressed make it, it was never able to connect to the cricut joy. It never started to cut. Tried it from the chroMe book, thinking it could of possibly be something with the phone, and it still never made it, make it. I was always able to create my own personal cards, now I’m not..Version: 4.6.3

UselessFor paper crafts it is a waste of time. You can’t change proportions of images, you can’t weld them or chose their position on the mat. It is just so limited and crashes a lot, so slow. I’m giving it 2 stars because you can use it for cutting random shapes if you don’t mind wasting material..Version: 1.0.1

HorribleThis is an absolute disappointment. Every single time i try to use this app it says it’s encountered an error…. And yes I have troubleshooted my wY through this app 10x over and it doesnt change….. when i press make it, it has an error. It’s unfortunate because I wanted/want to teach my daughter how to use it and unfortunately design space is-to complex for her. Cricut joy app would of been perfect for her. But she can’t because it’s such a shotty program. Fix this for crying out please.Version: 4.3.1

App keeps freezingApp keeps freezing and won’t let me select anything.Version: 4.3.0

Doesn’t workThe test cut worked but everything after that the app crashes when editing and also doesn’t allow to cut the paper. The app is awful and needs a software update. Fix these bugs please!!!.Version: 4.4.2

Freezes all the time!Please fix this bug- super frustrating when you are waiting for your design you’ve spent time on printing & it will not do so!.Version: 4.4.2

Stuck uploadingThis app has been stuck in the uploading phase for hours. My joy was updated via my MacBook, but this app still insists on an update that isn’t working. Edit: after two hours on hold/chatting with IT, their resolution is “it’s a known bug, you just need to wait for a new release”. So now I have a cricut joy that does not work as advertised until some indeterminate point in the future. Buyer beware..Version: 4.6.1

Too many popupsCan’t go back easily when you need to change something and a ton of time is wasted getting through ads and popups. I own the machine. Why do I need to see it advertised. It is also a very confusing app because you can’t just make something, you have to jump through hoops to select what you want to do in order to get options for it..Version: 4.6.3

Not the bestEasy to use, but the app doesn’t give you options to reposition the project in the material and it had trouble cutting detailed designs. Okay for basic projects, but would not recommend if you want a professional finish.Version: 4.4.1

Issues issues issuesCan’t create/save custom cards. the save option for the project when using symmetric corners. And that’s when the app doesn’t crash when trying to bring in a free image basically you have to pay for this if you want it to work otherwise the free version is just full of bugs issues and is pretty much not operational to creating cards as simple as a thank you. and what’s concerning is the app is still better than the website and it doesn’t work well… very frustrating and disappointing when you invest so much time not to mention money to create fun projects..Version: 4.6.4

DissatisfiedThis app is a joke. If I could give it 0 stars & would. Why you can’t access the same fonts available for free in design space is beyond words!!!! Yeah there are FREE fonts with this app but VERY LIMITED!!! Cricut you should be ashamed of yourself making people join access membership. What a ripoff!!!! I’m very disappointed. Then again I don’t know why Cricut has been making people spend so much money on their machines then coming out with new and improved one a year later and not offering the ability for older models to be compatible with the improvements. I’m so done with Cricut..Version: 4.4.1

Why do people love this again?Thus far I’ve had a project disappear on me, I receive an error message telling me to restart the app every time I try to actually make my project, and finally - as I open the app on my computer in the hopes of solving whatever problem I was having on my phone - I learn that my projects aren’t connected to my account. I bought this after listening to my crafty neighbors sing its praises for all of quarantine. But now I’m just confused as to what they like about it..Version: 3.0.0

Doesn’t even cut the material u choose that they have listedSuckers done this twice now and doesn’t work !.Version: 4.6.3

Error 11 so this makes this machine pretty uselessCan’t get it working.Version: 2.1.0

DisappointingWe had hoped to use the app to select designs for our Cricut Joy. Turns out you have to have a membership to use any of the good designs. The free ones are not as nice. Disappointing for sure..Version: 4.6.3

Won’t workCan’t even get it to work on a brand new iPhone 13. Design card , click make it and it comes up with “unexpected error “ over and over.Version: 4.6.3

Hope you didn’t waste your moneyApp won’t let you design most designs unless you pay for premium…. Stuff you cans do free on the desktop app.Version: 4.3.1

Can’t printApp wants to update machine and won’t let me print my Prost.Version: 4.6.1

DisappointingThis has to be one of the most disappointing purchases I’ve ever made! First the included pen ran out after just 5 simple labels. Then the paper wouldn’t load in… tried over several days. Forget it..Version: 4.5.1

Just stops deadSpent bloody hours designing a sticker, went to cut and get to the part where it asks you to pick the material then just freezes once you press the material to select!!!!.Version: 4.4.1

UpdatesThis app was great until it need to update. Now it’s not working! What a waste of time!!.Version: 4.6.1

Error MessageI just downloaded this app a couple days ago and I have not been able to use it - every time I try to sign in I get an “Unexpected Error” message telling me to sign in again or restart the app..Version: 4.2.0

IPhone Cricut Joy AppI was overwhelmed when I got my Cricut Joy. I thought it was more of a beginners way to learn how to expand my crafting. After experiencing a beginner’s confusion with learning to write with my Joy I contacted customer support. Not only did the associate know less than myself, he talked to a supervisor. His advice was that I needed to just get the Cricut Joy App for my iPhone. The app seems to imply it will be easier to create. There is no apparent way to go back once you have started. I have deleted more projects than I have created. The App relies heavily on paying for Cricut Access. Why would I pay full price when the app has such limited abilities? I have a laptop which works just fine. By the way there are little to no free card inserts available. The Cricut Joy is a card making machine. If I had known how difficult getting writing only fonts would be as well as indicating my machine is a Joy on Design Space and you can ruin a card by getting the “bubble” effect while trying to write inside the card I would not have bought the Joy. The Cricut Joy makes half a card or rather a blank card in minutes. Truly customizing one takes much, much longer..Version: 4.5.1

So limiting! Would not recommend Cricut!I bought a Cricut Joy to be able to make two simple projects: mason jar lid labels and iron on labels with my kids’ names. The former seems entirely impossible to make. I want to use their Smart Label Writable Paper, and that material isn’t even an option on the Design Your Own tab. I am an experience Silhouette user but thought I would use a Joy for small easy projects. However, it is so incredibly frustrating to use. I would not recommend at all. Additionally, do not purchase the product at all unless you are prepared to spend the $10/month for Cricut Access, it’s pointless to attempt to use it with out it..Version: 4.6.4

Not UpdatingI just created a card. Took me ages now I can’t make because it’s updating, but never seems to get anywhere..Version: 4.6.3

Not a good changeI like that the developers are wanting to make it much easier for us to use the joy but this app is very restricting. Unable to make quick cards, customize the label size. There’s limited options and has made it a lot harder to enjoy using my machine. I can no longer use design space on my phone to print to my joy which is very infuriating! Now if I want to do a project I have to sit at the computer. Wish they would allow the joy to work on design space and ad more options to the joy app..Version: 1.0.1

It only allows the use of library images/graphicsThis is a good app if you don’t use your own work as It offers quite a bit for a quick job using library fonts and images/ graphics. However I am unable to use graphics I have created so it is pretty useless to me. 1 star rating because it could’ve been thought better by allowing import of images from mobile devices or connecting to airport to download from a computer. Cricut if you are listening we need more flexibility and value for our £ investment..Version: 3.1.0

Won’t work..Won’t work after one try … so disappointed.Version: 4.6.3

Trouble accessing my accountWe wish we could get in touch with you Helen Clarke.Version: 4.3.0

Expensive and doesn’t workPay for a subscription that will not log in to the app.Version: 4.6.3

ACOUNTISDUMBAt the start Whalen I first go on the app I have to make an account I put in my email and password tried and it would not let me be aware cause it sucks.Version: 4.4.2

Horrible customer serviceI only purchased the Cricut Joy a few days ago, it worked fine for the first few trials, but then I tried to use it today and it didn’t print. It got to the cutting page (following all steps that are required) in the Cricut Joy app, but couldn’t fix the problem. I tried all troubleshooting too, but no luck. Finally I ended up calling their customer service, which wasted nearly 3 hours of my life and I still don’t have a solution. The first team member hang up on me or got disconnected after 30 mins, but didn’t call be even though he had my number. The second one (Dan) was extremely arrogant, didn’t listen to anything I was saying and my issue hasn’t been fixed. I spent £100s on this product, and I am sure it works for some, but if something go bad, there is nobody to help you and you will lose all your money. If I could give 0 star, I would based on my current experience. Additionally, there are several free fonts that are available on the Cricut Joy app, but not accessible on the Design Space app, which is really frustrating. They can not even be purchased. I am using one machine, so why are there different settings in Cricut applications. Finally, the Joy app doesn’t provide X/Y axis, which makes it really difficult to design the right size, and the location of the print-outs can’t be adjusted as - during the printing process - the system readjusts everything to the top left-hand corner. Be careful!.Version: 4.4.2

App not workingI am soooo frustrated with this app right now. I am in the middle of completing and order for a PAYING CUSTOMER. I have spent 3 days trying to get the machine to update. Connected to my computer, says the update is complete AND I’m able to start a project on there. Machine still isn’t working on my phone. App is stuck in an endless loop of needing to download and then waiting for hours. I have tried everything, shutting down, rebooting, uninstalling, logging out. I read reviews and this has been going on for 2 weeks or more. It sounds like there is an updated app coming?? Where is it?? And do NOT tell me to contact customer service so they can “help me”. I would give less stars if I could. I am frustrated!!!!.Version: 4.6.1

Wassi settingNot useable for joy why not it’s a smaller unit For small project Smaller prints This system would be useful on both joy app And design Having joy only use svg should be able to create same as design space.Version: 4.4.2

Bugs throughout. Poor design.I’ve had my Cricut Joy for 2 days. The amount of times I’ve had to exit the app and reopen because of bugs is ridiculous! There is no how to video for the design your own, you have to look up YouTube videos of what the symbols mean. There is a lot of waste. When creating a design your own label, it doesn’t give you the measurements of when it flips. I’ve been trying to make a label for about an hour with all the bugs, having to start again and again and getting all the measurements right to get the largest label I can while still being a landscape label. Very disappointing. And I bought the monthly package too. If it’s taking this long to get a singe label the way I want it, I really don’t think I will continue… And it’s sooooo overpriced!! I would expect maybe $6-8 per month. But $13 is absurd!!!.Version: 4.6.3

Great… when it actually worksThis app is brilliant for designing and so on but ever since I subscribed, it’s been so slow. I think with the amount of people now using it, producers need to up the speed. Sometimes even shuts down and throws you out. Needs work 🙄.Version: 4.4.1

App keeps crashingI am unable to edit any of my previous projects!!! Every time I select a previous project, the app immediately crashes! Please fix this issue!! I have restarted my phone, uninstalled and reinstalled the app, and tried multiple projects with no solution..Version: 4.4.3

UpgradeThe app was working a treat with lots of saved projects and then suddenly all it says is your Joy needs upgrading. It goes to about 50% and has been stuck on this for days. From reading comments on Instagram I see many people having the same problem but my complaint has been sent to technical support. Hope it’s fixed as promised within the next few days..Version: 4.6.1

Text doesn’t stay in place &app freezesI’ve been trying to get my text to lock in place where I place it. For example I would want my signature to be at the bottom right of my card and when I preview my project it’s on the top right next to the sentiment I’ve written. My text then gets pushed all the way to the top. It’s frustrating when you center everything the way you want it and then you get to the end to preview and it’s pushed to the very top left corner and it’s all out of place. And to top it off as soon as I’m done designing my project I can’t even complete it because the app freezes. I’ve tried making this card for over an hour I finally gave up..Version: 2.1.0

Cricut access!I made my design with the fonts given(The ones without the “a” in the corner) and it said that I needed Cricut access! I have no problem with getting the subscription, but I’m not willing to waste my money b/c the system is broken.. I also wish there were more font choices( like “ Cricut design space “), and more customization options…I hope this review helped both the users, and the developers..Version: 4.6.3

Lots of glitchesNot a bad app for starting out but lots of glitches and often freezes both on iPad and phone.Version: 4.6.3

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