Genshin Impact App SupportMiHoYo Limited

Genshin Impact App Support

4.67678 star

Total 220,595 Ratings

Description of Genshin Impact

Step into Teyvat, a vast world teeming with life and flowing with elemental energy.

You and your sibling arrived here from another world. Separated by an unknown god, stripped of your powers, and cast into a deep slumber, you now awake to a world very different from when you first arrived.

Thus begins your journey across Teyvat to seek answers from The Seven — the gods of each element. Along the way, prepare to explore every inch of this wondrous world, join forces with a diverse range of characters, and unravel the countless mysteries that Teyvat holds...


Climb any mountain, swim across any river, and glide over the world below, taking in the jaw-dropping scenery each step of the way. And if you stop to investigate a wandering Seelie or strange mechanism, who knows what you might discover?


Harness the seven elements to unleash elemental reactions. Anemo, Electro, Hydro, Pyro, Cryo, Dendro, and Geo interact in all sorts of ways, and Vision wielders have the power to turn this to their advantage.

Will you vaporize Hydro with Pyro, electro-charge it with Electro, or freeze it with Cryo? Your mastery of the elements will give you the upper hand in battle and exploration.


Feast your eyes on the world around you, with a stunning art style, real-time rendering, and finely tuned character animations delivering you a truly immersive visual experience. Lighting and weather change naturally over time, bringing every detail of Teyvat to life.


Let the beautiful sounds of Teyvat draw you in as you explore this expansive world. Performed by the London Philharmonic Orchestra, the soundtrack changes seamlessly with the time and gameplay to match the mood.


Team up with a diverse cast of characters, each with unique personalities, stories, and abilities. Discover your favorite party combinations and level up your characters to help you vanquish even the most daunting of enemies.


Play together with friends across various platforms to trigger more elemental action, tackle tricky boss fights, and conquer challenging domains together to reap rich rewards.

As you stand atop the peaks of Jueyun Karst and take in the rolling clouds and vast terrain stretching out before you, you may wish to stay in Teyvat a little longer... But until you are reunited with your lost sibling, how can you rest? Go forth, Traveler, and begin your adventure!


If you encounter any issues during the game, you can send us feedback via the in-game Customer Service Center.
Customer Service Email: [email protected]
Official Site:


Requires iOS 12.0 or later

Compatible with iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPad Air (3rd generation), iPad Air (4th generation), iPad mini (5th generation), iPad Pro (12.9-inch) (2nd generation), iPad Pro (10.5-inch) (2nd generation), iPad Pro (11-inch) (3rd generation), iPad Pro (12.9-inch) (3rd generation), iPad Pro (11-inch) (4th generation), iPad Pro (12.9-inch) (4th generation), and iPad (8th generation).

Available Text Languages: Chinese (Simplified and Traditional), Japanese, Korean, English, French, German, Spanish, Portuguese (Brazil), Indonesian, Vietnamese, Russian, Thai.

Available Voiceover Languages: Chinese, Japanese, Korean, English (Voiceover and text language can be changed independently).

Genshin Impact App User Reviews

What do you think about Genshin Impact app? Ask the community a question about Genshin Impact!

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Genshin Impact Pros

The best mobile gameThis is the best mobile game I have ever played I saw the adverts everywhere thinking it’s just one of those crappy games where it’s a pay to win and they make you think huh this looks good with 3 animated cut scenes but no this is the graphics you get on the regular the wishing thing is a way for the creators to get money but it’s done in such a unique way and they give you some to start off with as well really enjoying this game and have found nothing wrong with it so far and if you find grinds annoying that’s ok but they make it fun I already have loaadds of food and my starting character is lvl 20 and the red chick is level 18 and I have so many others waiting to get levels up but I have one problem it seems too perfect and clickbaity in the ads but the game plays perfect 🤩.Me Dik StanksVersion: 1.3.0

Good game and looks exactly as I expectedYou will like this if you like open world games with lots of story and ways to improve your characters. Be warned you need at least iphone 10 for this game to run properly and not crash, even though the requirements say 6S and higher like you can still play but WILL have a bad experience. Also playable on PC..小镖13579Version: 1.4.0

Genshin Impact Cons

It’s crashing all the timeIdk about you guys but I just got the app and it crashes every time I go in it. It shows like a white screen and then crashes right after. I tried reinstalling but it’s still the same problem. I waited for months for this game I’m very disappointed..Stellaris_sVersion: 1.0.1

App crash at first playAfter download full game resource, I was so excited to jump to the game quickly. But the experience I got is so bad, unexpected. The sound has crashed, the gameplay with black color, and bunch of unexpected lights. Then I can not see anything. Anyone has same experience as me?.DasanivnVersion: 1.0.2

Is Genshin Impact legit?

Yes. Genshin Impact is legit, but not 100% legit to us. This conclusion was arrived at by running over 220,595 Genshin Impact user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Genshin Impact is 72.5/100.

Is Genshin Impact safe?

Yes. Genshin Impact is quiet safe to use. This is based on our NLP analysis of over 220,595 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.6/5. AppSupports Safety Score for Genshin Impact is 83.0/100.

Genshin Impact Screenshots

  • Genshin Impact iphone screenshot 1
  • Genshin Impact iphone screenshot 2
  • Genshin Impact iphone screenshot 3
  • Genshin Impact iphone screenshot 4

Product details of Genshin Impact

App Name:
Genshin Impact
MiHoYo Limited
Legitimacy Score:
Safety Score:
Content Rating:
12+ May contain content unsuitable for children under the age of 12!
Games, Role Playing, Adventure
App Size:
3.55 GB
Bundle Id:
Relase Date:
26 September 2020, Saturday
Last Update:
31 August 2021, Tuesday - 21:45
IOS 9.0 or later

Genshin Impact 2.1.0 Update Note
✱ Version History

Genshin Impact - 1 Year Anniversary New Characters: Raiden Shogun, Sangonomiya Kokomi, Kujou Sara New Areas: Seirai Island and Watatsumi Island New Events: "Moonlight Merriment" and "Passage of Clouds and Stars" New Stories: New Archon Quest and Stor....