Genshin Impact App SupportCOGNOSPHERE PTE. LTD.

Genshin Impact App Support

4.38954 star

Total 346,346 Ratings

What is Genshin Impact? Description of Genshin Impact

Step into Teyvat, a vast world teeming with life and flowing with elemental energy.

You and your sibling arrived here from another world. Separated by an unknown god, stripped of your powers, and cast into a deep slumber, you now awake to a world very different from when you first arrived.

Thus begins your journey across Teyvat to seek answers from The Seven — the gods of each element. Along the way, prepare to explore every inch of this wondrous world, join forces with a diverse range of characters, and unravel the countless mysteries that Teyvat holds...


Climb any mountain, swim across any river, and glide over the world below, taking in the jaw-dropping scenery each step of the way. And if you stop to investigate a wandering Seelie or strange mechanism, who knows what you might discover?


Harness the seven elements to unleash elemental reactions. Anemo, Electro, Hydro, Pyro, Cryo, Dendro, and Geo interact in all sorts of ways, and Vision wielders have the power to turn this to their advantage.

Will you vaporize Hydro with Pyro, electro-charge it with Electro, or freeze it with Cryo? Your mastery of the elements will give you the upper hand in battle and exploration.


Feast your eyes on the world around you, with a stunning art style, real-time rendering, and finely tuned character animations delivering you a truly immersive visual experience. Lighting and weather all change naturally over time, bringing every detail of this world to life.


Let the beautiful sounds of Teyvat draw you in as you explore the expansive world around you. Performed by the world's top orchestras such as London Philharmonic Orchestra and Shanghai Symphony Orchestra, the soundtrack changes seamlessly with the time and gameplay to match the mood.


Team up with a diverse cast of characters in Teyvat, each with their own unique personalities, stories, and abilities. Discover your favorite party combinations and level up your characters to help you conquer even the most daunting of enemies and domains.


Team up with friends across various platforms to trigger more elemental action, tackle tricky boss fights, and conquer challenging domains together to reap rich rewards.

As you stand atop the peaks of Jueyun Karst and take in the rolling clouds and vast terrain stretching out before you, you may wish to stay in Teyvat a little longer... But until you are reunited with your lost sibling, how can you rest? Go forth, Traveler, and begin your adventure!

If you encounter any issues during the game, you can send us feedback via the in-game Customer Service Center.
Customer Service Email: [email protected]


Requires iOS 12.0 or later

Compatible with iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd Generation), iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPad Air(3rd Generation), iPad mini (5th Generation), iPad Pro (2nd Generation) 12.9-inch, iPad Pro (2nd Generation) 10.5-inch, iPad Pro (3rd Generation) 11-inch, iPad Pro (3rd Generation) 12.9-inch, iPad Pro (4th Generation) 11-inch, iPad Pro (4th Generation) 12.9-inch, iPad Air (4th Generation), iPad (8th Generation), iPad mini (6th Generation), iPad (9th Generation)

Available Text Languages: Chinese (Simplified and Traditional), Japanese, Korean, English, French, German, Spanish, Portuguese (Brazil), Indonesian, Vietnamese, Russian, Thai.

Available Voiceover Languages: Chinese, Japanese, Korean, English (Voiceover and text language can be changed independently).

Genshin Impact App User Reviews

What do you think about Genshin Impact app? Ask the community a question about Genshin Impact!

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Genshin Impact Pros

Incredible but...I love this game. The graphics are incredible, the story is interesting and the voice acting is fantastic. But, I do have some ideas to make this game better. For example it’s fun going around exploring but it takes such a long time to get somewhere which can be a bit tedious. Sure you can use the teleport monuments but then you don’t get to enjoy the environment during your travelling. What I suggest is that you add some sort of mount, so that you can move faster around the map while also enjoying the beautiful graphics and map. I also find it hard to level up my Adventure rank, I have practically unlocked all the teleport monuments but I am on only Adventure Rank 21. I think it would be a good idea that you go up a few exp after defeating a boss like a Rift Guard. Also maybe it is a good idea to actually make it easier to get a character on the front page of the Gacha like you say instead of making them harder to get. One of my friends tried to get Diluc when he was on the front page but got a different character and then when the Childe one came out they got Diluc instead of Childe. I think you should up the chances of getting the characters you advertise. Other than that this game is incredible and I recommend getting it..++*Anonymous*++Version: 1.1.1

WHAT THE HELL IS THIS GAME???I downloaded this game and didn’t know what to expect, but after paying it, I WAS SHOOK with the graphics of this game. Is this truly a mobile game? The visuals had me going crazy, it looked so good for a mobile game. The voice acting, the gameplay, everything about it is wonderful. You must try this game!.AstralloversVersion: 1.0.2

✓   Genshin Impact Positive Reviews

Genshin Impact Cons

Addictive game but very annoyingI used to REALLY love this game, I was literally addicted to it, the storyline was fun and the gameplay was beautiful. However, every time I finished a part of the archon quests, I had to grind HARD to get to the next adventurer level, it was super annoying. There are a lot of things annoying and aggravating in this game, for example, it’s so hard to get primogems. The game is really money hungry, as you can only get very far if you spend a lot of money. I was a FTP player and I had really bad and weak characters because it’s so hard to get anything without spending loads of money. You have to grind a lot to get good items and characters otherwise. Also, as other people have mentioned in reviews, the mobile gameplay is… so sad. I used to play on PC, which had amazing and smooth graphics, but when I started playing on mobile…. uhm it’s nowhere near gameplay on PC. I recently quit this game because as I said, you have to grind so much to get good things and the game didn’t seem rewarding or fun after I played it for ages. I guess that’s just the way life goes though, you’ll stop liking something after a while. I’m giving this game 3 stars because of how much I enjoyed the game in the past (+5) and how aggravating it is (-2)..PEETVersion: 2.4.0

So far it’s been good but it has issuesReal time cutscenes run well but prerendered ones don’t work at all, they’re basically a two slide slideshow with deep fried audio. The levelling is a bit uneven, with a lot of time wondering what you’re meant to do next when all the quests are ten levels too high. The game almost constantly crashes but at least it saves where you were down to the second (unless flying) so no progress is really lost. So far level geometry is fine, except in the city where some buildings can be climbed through and into the void. I wish the map was more detailed and some way to see custom markers in game like normal quests. What I really like is the swapping between characters and the little puzzles to unlock chests. I love achievements too much, and I hate how I can’t find any eagles to shoot..Abcdefg... ReviewVersion: 1.0.2

✗   Genshin Impact Negative Reviews

Is Genshin Impact legit?

Yes. Genshin Impact is 100% legit to us. This conclusion was arrived at by running over 346,346 Genshin Impact user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Genshin Impact is 86.8/100.

Is Genshin Impact safe?

Yes. Genshin Impact is quiet safe to use. This is based on our NLP analysis of over 346,346 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.3/5. AppSupports Safety Score for Genshin Impact is 87.3/100.

Should I download Genshin Impact?

There have been no security reports that makes Genshin Impact a dangerous app to use on your smartphone right now.

Genshin Impact Screenshots

  • genshin impact iphone screenshot 1
  • genshin impact iphone screenshot 1
  • genshin impact iphone screenshot 1
  • genshin impact iphone screenshot 1

Product details of Genshin Impact

App Name:
Genshin Impact
Legitimacy Score:
Safety Score:
Content Rating:
12+ May contain content unsuitable for children under the age of 12!
Games, Role Playing, Adventure
App Size:
3.19 GB
Bundle Id:
Relase Date:
26 September 2020, Saturday
Last Update:
29 March 2022, Tuesday - 21:49
IOS 9.0 or later

Genshin Impact 2.6.0 Update Note
✱ Version History

Version 2.6 "Zephyr of the Violet Garden" is now available! New Character: Kamisato Ayato New Event: Version Main Event "Hues of the Violet Garden" New Area: The Chasm New Stories: New Archon Quest and Story Quest New Weapon: Haran Geppaku Futsu New ....