Genshin Impact App SupportCOGNOSPHERE PTE. LTD.

Genshin Impact App Support

4.35053 star

Total 514,037 Ratings

What is Genshin Impact? Description of Genshin Impact

Step into Teyvat, a vast world teeming with life and flowing with elemental energy.

You and your sibling arrived here from another world. Separated by an unknown god, stripped of your powers, and cast into a deep slumber, you now awake to a world very different from when you first arrived.

Thus begins your journey across Teyvat to seek answers from The Seven — the gods of each element. Along the way, prepare to explore every inch of this wondrous world, join forces with a diverse range of characters, and unravel the countless mysteries that Teyvat holds...


Climb any mountain, swim across any river, and glide over the world below, taking in the jaw-dropping scenery each step of the way. And if you stop to investigate a wandering Seelie or strange mechanism, who knows what you might discover?


Harness the seven elements to unleash elemental reactions. Anemo, Electro, Hydro, Pyro, Cryo, Dendro, and Geo interact in all sorts of ways, and Vision wielders have the power to turn this to their advantage.

Will you vaporize Hydro with Pyro, electro-charge it with Electro, or freeze it with Cryo? Your mastery of the elements will give you the upper hand in battle and exploration.


Feast your eyes on the world around you, with a stunning art style, real-time rendering, and finely tuned character animations delivering you a truly immersive visual experience. Lighting and weather all change naturally over time, bringing every detail of this world to life.


Let the beautiful sounds of Teyvat draw you in as you explore the expansive world around you. Performed by the world's top orchestras such as London Philharmonic Orchestra and Shanghai Symphony Orchestra, the soundtrack changes seamlessly with the time and gameplay to match the mood.


Team up with a diverse cast of characters in Teyvat, each with their own unique personalities, stories, and abilities. Discover your favorite party combinations and level up your characters to help you conquer even the most daunting of enemies and domains.


Team up with friends across various platforms to trigger more elemental action, tackle tricky boss fights, and conquer challenging domains together to reap rich rewards.

As you stand atop the peaks of Jueyun Karst and take in the rolling clouds and vast terrain stretching out before you, you may wish to stay in Teyvat a little longer... But until you are reunited with your lost sibling, how can you rest? Go forth, Traveler, and begin your adventure!

If you encounter any issues during the game, you can send us feedback via the in-game Customer Service Center.
Customer Service Email: [email protected]


Requires iOS 12.0 or later

Compatible with iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd Generation), iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad Air(3rd Generation), iPad mini (5th Generation), iPad Pro (2nd Generation) 12.9-inch, iPad Pro (2nd Generation) 10.5-inch, iPad Pro (3rd Generation) 11-inch, iPad Pro (3rd Generation) 12.9-inch, iPad Pro (4th Generation) 11-inch, iPad Pro (4th Generation) 12.9-inch, iPad Air (4th Generation), iPad (8th Generation), iPad mini (6th Generation), iPad (9th Generation)

Available Text Languages: Chinese (Simplified and Traditional), Japanese, Korean, English, French, German, Spanish, Portuguese (Brazil), Indonesian, Vietnamese, Russian, Thai, Italian, Turkish.

Available Voiceover Languages: Chinese, Japanese, Korean, English (Voiceover and text language can be changed independently).

  1. Genshin Impact App User Reviews
  2. Genshin Impact Pros
  3. Genshin Impact Cons
  4. Is Genshin Impact legit?
  5. Should I download Genshin Impact?
  6. Genshin Impact Screenshots
  7. Product details of Genshin Impact

Genshin Impact App User Reviews

What do you think about Genshin Impact app? Ask the community a question about Genshin Impact!

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Genshin Impact Pros

Amazing game but…They desperately need to change the resin system. Up to about AR 45 it might not seem like a big deal but when you get to end game content it is really frustrating to have to wait over 20hrs for about 10-20min worth of game play which is often disappointing due to the RNG system. The RNG system wouldn’t be an issue if a very large amount of resin was available or a massive cut to the cost of basically everything that costs resin. I just want to play the game and have fun rolling the RNG system for artifacts but I can’t do that cause of the resin now that I’m AR 50. If they don’t fix this soon, this incredible game is going to fizzle out. Very limited game play mixed with low rewards in the end game will be this games demise. To Mihoyo who will probably never see this. This is bad business on your end. If someone can’t truly farm for an artifact or character/weapon experience, than why would they spend their money on a new character once they are AR 50 or higher? The process of acquiring the gear for a new character and leveling them and their gear up becomes a gigantic chore that takes away from the ability to increase any current character’s strength. eg: I didn’t bother rolling much for Eula and multiple other’s because I didn’t have the resources to level them up without holding back on the character’s I need to be stronger for spiral abyss..Cerulean_WolfVersion: 1.6.0

How do they do this?I have read the reviews after playing for about….nearly since it was released! And I find that people, with phones (and we all know phones don’t have sustainable data to hold 3.5MB and growing) have been COMPLAINING about how they can’t play. Honestly. I can understand that people want to play, BUT IT LITERALLY SAYS HOW MUCH DATA IT USES and then people still download. Obvi download, just not on phone. About Free To Play Players, I’m not……but it isn’t hard to be one. There are so many people with good characters that are PTPP, and they don’t spend a single penny. I haven’t gotten one of my characters (five stars) with extra help. So u lot out there who don’t have pity built up, DONT COME CRYING!!!🤗 The graphics are impressive, absolutely incredible. They are so well thought out, and so much detail has gone into the game, I can tell why it is so popular. Trust me, I’m not being rude or exaggerating, I’m telling the truth. Overall, absolutely ADORE and recommend..Cookie crumb#9🤩Version: 2.7.0

✓   Genshin Impact Positive Reviews

Genshin Impact Cons

Re: poor customer serviceI've reached out to Hoyoverse customer support over ten times in the past week to request unlinking my Hoyoverse account from my current PSN account. I needed to enable the cross-save option, but learned the PSN account needed to be generated on the same server. Despite submitting the unlinking application three times, it was rejected for inaccurate information. After searching through old bank records to find the requested details, I reapplied, but was declined due to too many submissions within 30 days. Their responses only stated that my application had incorrect information without specifying what was wrong, leaving me stuck in this frustrating loop. Now, they're not responding to my inquiries about when I can reapply. I adore the game and just want to play on my PS4, but the process has become incredibly tedious and unproductive..KevinJHLVersion: 4.3.0

Stuck.Overall, Genshin Impact was a pretty cool game at the beginning. Including the immaculate amount of high quality graphics and the absolutely adorable designs, such as Paimon. Although, after at least 30 minutes, I believe, of downloading the full version, following Amber and completing quests, all the way to discovering the temple and fighting the monsters, I had uncovered a level where you had to fly to reach the other side. You were stuck on a huge cliff, on one side, a huge gap in the middle, and the other side. The instructions that Amber had given me were to fly across the gap to get to the other side. After all, I had just discovered the game ability to fly a while ago. Thinking this was easy, I concentratedly pressed the button and attempted to fly across the gorge, only to be sent down into the "abyss" and be revived. Just then I had discovered that your characters could die, unfortunately. I repeatedly tried over and over to fly across the gorge without the game automatically making my character sink in a sort of slow matter, enough time to make me fail to reach the other side. My lives were decreasing and soon enough, the only character left I could use was Amber. Eventually I just gave up. Developer, do you think you could possibly consider this problem that I, a mobile player, have been having? I cannot play Genshin Impact until the "glitch" has been fixed, since my lives are decreasing every try. Sincerely, -An Upset Player..Lucyismypuppysname:)Version: 2.5.0

✗   Genshin Impact Negative Reviews

Is Genshin Impact legit?

Yes. Genshin Impact is 100% legit to us. This conclusion was arrived at by running over 514,037 Genshin Impact user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Genshin Impact is 86.0/100.

Is Genshin Impact safe?

Yes. Genshin Impact is quiet safe to use. This is based on our NLP analysis of over 514,037 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.3/5. AppSupports Safety Score for Genshin Impact is 86.5/100.

Should I download Genshin Impact?

There have been no security reports that makes Genshin Impact a dangerous app to use on your smartphone right now.

Genshin Impact Screenshots

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Product details of Genshin Impact

App Name:
Genshin Impact
App Version:
Legitimacy Score:
Safety Score:
Content Rating:
12+ May contain content unsuitable for children under the age of 12!
Games, Role Playing, Adventure
App Size:
2.49 GB
Bundle Id:
Relase Date:
26 September 2020, Saturday
Last Update:
23 April 2024, Tuesday - 21:44
IOS 12.0 or later

Genshin Impact 4.6.0 Update Note
✱ Version History

Version 4.6 "Two Worlds Aflame, the Crimson Night Fades" is now available! New Areas: Nostoi Region, Sea of Bygone Eras, and Bayda Harbor New Character: Arlecchino New Events: Version Main Event "Iridescent Arataki Rockin' for Life Tour de Force of A....

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