Genshin Impact App SupportCOGNOSPHERE PTE. LTD.

Genshin Impact App Support

4.37514 star

Total 399,838 Ratings

What is Genshin Impact? Description of Genshin Impact

Step into Teyvat, a vast world teeming with life and flowing with elemental energy.

You and your sibling arrived here from another world. Separated by an unknown god, stripped of your powers, and cast into a deep slumber, you now awake to a world very different from when you first arrived.

Thus begins your journey across Teyvat to seek answers from The Seven — the gods of each element. Along the way, prepare to explore every inch of this wondrous world, join forces with a diverse range of characters, and unravel the countless mysteries that Teyvat holds...


Climb any mountain, swim across any river, and glide over the world below, taking in the jaw-dropping scenery each step of the way. And if you stop to investigate a wandering Seelie or strange mechanism, who knows what you might discover?


Harness the seven elements to unleash elemental reactions. Anemo, Electro, Hydro, Pyro, Cryo, Dendro, and Geo interact in all sorts of ways, and Vision wielders have the power to turn this to their advantage.

Will you vaporize Hydro with Pyro, electro-charge it with Electro, or freeze it with Cryo? Your mastery of the elements will give you the upper hand in battle and exploration.


Feast your eyes on the world around you, with a stunning art style, real-time rendering, and finely tuned character animations delivering you a truly immersive visual experience. Lighting and weather all change naturally over time, bringing every detail of this world to life.


Let the beautiful sounds of Teyvat draw you in as you explore the expansive world around you. Performed by the world's top orchestras such as London Philharmonic Orchestra and Shanghai Symphony Orchestra, the soundtrack changes seamlessly with the time and gameplay to match the mood.


Team up with a diverse cast of characters in Teyvat, each with their own unique personalities, stories, and abilities. Discover your favorite party combinations and level up your characters to help you conquer even the most daunting of enemies and domains.


Team up with friends across various platforms to trigger more elemental action, tackle tricky boss fights, and conquer challenging domains together to reap rich rewards.

As you stand atop the peaks of Jueyun Karst and take in the rolling clouds and vast terrain stretching out before you, you may wish to stay in Teyvat a little longer... But until you are reunited with your lost sibling, how can you rest? Go forth, Traveler, and begin your adventure!

If you encounter any issues during the game, you can send us feedback via the in-game Customer Service Center.
Customer Service Email: [email protected]


Requires iOS 12.0 or later

Compatible with iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd Generation), iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPad Air(3rd Generation), iPad mini (5th Generation), iPad Pro (2nd Generation) 12.9-inch, iPad Pro (2nd Generation) 10.5-inch, iPad Pro (3rd Generation) 11-inch, iPad Pro (3rd Generation) 12.9-inch, iPad Pro (4th Generation) 11-inch, iPad Pro (4th Generation) 12.9-inch, iPad Air (4th Generation), iPad (8th Generation), iPad mini (6th Generation), iPad (9th Generation)

Available Text Languages: Chinese (Simplified and Traditional), Japanese, Korean, English, French, German, Spanish, Portuguese (Brazil), Indonesian, Vietnamese, Russian, Thai.

Available Voiceover Languages: Chinese, Japanese, Korean, English (Voiceover and text language can be changed independently).

Genshin Impact App User Reviews

What do you think about Genshin Impact app? Ask the community a question about Genshin Impact!

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Genshin Impact Pros

Don’t listen to themOkay mihoyo. Listen. Do Not EVER listen to those selfish idiots trying to milk you for op things. I myself think that you have done very well to support everyone that has contributed in building the community. I am very much grateful for them, as they are better than nothing. There is one problem. I fear that if nobody does something (not saying that you guys have to change the rewards) this game may be taken down. I personally think that Genshin is a great game and do NOT let those people make you guys feel down. Especially the ones who are being targeted. VAs should not EVER be harassed because of how the character fights or what they do. Even if nobody might see this, I just needed to say what i thought and is right. If they are making you down, if you are a player or staff, you should NOT EVER let it get into your head. And if you have spammed 1 star reviews just because of a ANNIVERSARY REWARD, consider yourself not part of this community because even if I’m not part of the making of genshin, I know that they do want people like you here. ps Good job Mihoyo, Keep it up 🥰.*+. T.rex .+*Version: 2.1.0

Great game, stop comparing to BOTWPersonally, I think this is a great mobile game and should be treated as such. I may not have played this game for long and It obviously has its pros and cons. But to those comparing it to breath of the wild. It is inspired by it. That’s for certain. But, We get it. Breath of the wild is great and some games can’t exactly compete with that. Well, breath of the wild didn't create RPGs and open world and despite the games being glaringly similar in many many aspects. Some of those familiar features just happen to be practical, I don’t think the similarity ought to be seen as a negative. But a good thing, because this game is much more available to players and you can do co-op, and despite it being similar. It still has lovely visuals and the effort put into the game should still be respected regardless. Games can’t always be totally unique. Even though, I did have a few problems with navigation at first because I couldn’t stray too far from Paimon in the beginning, it’s been a fun game so far. So, I think to anyone who enjoys open world games and likes an interactive story with multiple characters and soothing visuals. Then you should enjoy the game regardless of if you’ve played BOTW. And maybe it’ll get tiring, but doesn’t every game get to that stage on occasion?.LilacNinjaAAVersion: 1.2.0

✓   Genshin Impact Positive Reviews

Genshin Impact Cons

The storage tho…It literally took so much storage for me too even download the game. Once I finished, it turned out too only be a demo. So I tried too download the full version. After deleting literally everything I could, there still wasn’t enough storage! Good game, but bruh….12345555543377Version: 1.6.0

Plz fixHi devs, let me just start off with saying the game you made is fantastic it’s my favourite MMORPG, what down let me tell you what the are, I only got two so it’s not too many but it’s still annoying. 1. Sometimes when the cut scene is done I can’t get my controls back like my joystick and my attack buttons. 2. This one is pretty much the same as the first one but a little bit more annoying, again sometimes Cut scene is done The screen is just dark,there’s nothing there except darkness. So please fix these glitches and some other glitches in the way..๖ۣۜℜⱥgeVersion: 1.2.0

✗   Genshin Impact Negative Reviews

Is Genshin Impact legit?

Yes. Genshin Impact is 100% legit to us. This conclusion was arrived at by running over 399,838 Genshin Impact user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for Genshin Impact is 86.5/100.

Is Genshin Impact safe?

Yes. Genshin Impact is quiet safe to use. This is based on our NLP analysis of over 399,838 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.3/5. AppSupports Safety Score for Genshin Impact is 87.0/100.

Should I download Genshin Impact?

There have been no security reports that makes Genshin Impact a dangerous app to use on your smartphone right now.

Genshin Impact Screenshots

  • genshin impact iphone screenshot 1
  • genshin impact iphone screenshot 1
  • genshin impact iphone screenshot 1
  • genshin impact iphone screenshot 1

Product details of Genshin Impact

App Name:
Genshin Impact
Legitimacy Score:
Safety Score:
Content Rating:
12+ May contain content unsuitable for children under the age of 12!
Games, Role Playing, Adventure
App Size:
3.54 GB
Bundle Id:
Relase Date:
26 September 2020, Saturday
Last Update:
01 November 2022, Tuesday - 21:45
IOS 9.0 or later

Genshin Impact 3.2.0 Update Note
✱ Version History

Version 3.2 "Akasha Pulses, the Kalpa Flame Rises" is now available! New Characters: Nahida and Layla New Event: Version Main Event "Fabulous Fungus Frenzy" New Stories: New Archon Quest and Story Quest New Weapon: A Thousand Floating Dreams New Mons....

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