Genshin Impact App Negative ReviewsCOGNOSPHERE PTE. LTD.

Genshin Impact Negative Reviews

4.37514 star

Total 78 Negative Reviews

Genshin Impact App Complaints & User Negative Comments 2022

Genshin Impact app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using Genshin Impact? Can you share your negative thoughts about genshin impact?

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Genshin Impact for Negative User Reviews

I would like the game if you fixed this one issue...When I get into the game it’s all dark around me, I can only see one meter of area and when I get in the water it’s just black cubes you can’t see any of the surroundings. I’ve heard great things about the scenery but for me it’s just all black. I’ve looked it up and so many other people have this issue, your game would be amazing if you could fix this. Right now there’s not much of a point in playing if you can’t see anything past one meter.I love your game, no hate I just want you to fix this issue..Version: 1.0.2

Orientalism and inaccurate representationI think this game so far has done a commendable job on representing the cultures it has presented in its characters through mondstadt to inazuma. However, with what we have of sumeru so far my confidence is failing. All of the NPCs we’ve encountered are white despite the region supposedly being based off of the SWANA region (frankly a bit of a misguided decision considering how difficult it would be to properly represent each culture within it but whatever that’s a different post entirely). Yes pale people exist in these regions, however they are hardly the majority. With this in combination of recent leaks divulging designs that seem unfocused on any particular culture and are instead an in-cohesive depiction of orientalist stereotypes as seen in Dori’s design, I can’t see myself wishing on any of these potential banners let alone spending any money. I understand that this is a fantasy game, however with the standard of output this company has shown itself capable of previously this handling of sumeru is unfortunate at best and bigoted at worst. I doubt me kicking up a fuss will really do anything lol but those are my thoughts..Version: 2.7.0

Addictive game but very annoyingI used to REALLY love this game, I was literally addicted to it, the storyline was fun and the gameplay was beautiful. However, every time I finished a part of the archon quests, I had to grind HARD to get to the next adventurer level, it was super annoying. There are a lot of things annoying and aggravating in this game, for example, it’s so hard to get primogems. The game is really money hungry, as you can only get very far if you spend a lot of money. I was a FTP player and I had really bad and weak characters because it’s so hard to get anything without spending loads of money. You have to grind a lot to get good items and characters otherwise. Also, as other people have mentioned in reviews, the mobile gameplay is… so sad. I used to play on PC, which had amazing and smooth graphics, but when I started playing on mobile…. uhm it’s nowhere near gameplay on PC. I recently quit this game because as I said, you have to grind so much to get good things and the game didn’t seem rewarding or fun after I played it for ages. I guess that’s just the way life goes though, you’ll stop liking something after a while. I’m giving this game 3 stars because of how much I enjoyed the game in the past (+5) and how aggravating it is (-2).Version: 2.4.0

More poc repI really enjoy Genshin as a game. The storyline, the dialogue between characters, and the gameplay itself. I do not, however, appreciate the lack of diversity within the game. Out of the 50 playable characters only 2 have dark skin, both of which are considered “outcasts” in their respective regions. Xinyan is seen as loud and scary by the people of Liyue and Kaeya was specifically sent to spy on Mondstadt by an enemy nation. Mihoyo is known to base each in-game region on a specific country or even a non-specific geographical location. The most recent and upcoming region is Sumeru, primarily based on middle eastern cultures. So far, in the small preview shown of Sumeru and various character leaks, all the NPCs and playable characters have pale skin, except one. If Mihoyo wants to use middle eastern culture in their game, they should at least portray the characters as such. Giving characters varying skin tones is far from impossible as we have seen previously. Until Mihoyo fixes the appearance of their characters, I will not be supporting them as a company and I encourage anyone else reading this to do the same. Thanks for reading..Version: 2.7.0

The storage tho…It literally took so much storage for me too even download the game. Once I finished, it turned out too only be a demo. So I tried too download the full version. After deleting literally everything I could, there still wasn’t enough storage! Good game, but bruh….Version: 1.6.0

Where are the anniversary rewards????Awful anniversary rewards. Disappointed and I feel like mihoyo doesn’t care about it’s users. I’m not spending anything for 2021..Version: 2.1.0

DisappointingHoyoverse don’t care at all about their core playebase at all and will continue to treat them like dirt. All they do is pander to gross whales, the people that rack them in money while using real life cultures as a costume for their exploitation by refusing to use accurate representation ever so conveniently when it comes to characters and regions that are not primarily light skinned- despite the fact a LOT of poc have stuck around given promises of better rep and have been once again thrown to the wayside. They continue to blatantly refuse to listen to players and are so grossly out of touch with their fans they don’t even bother to communicate to them directly. How are we supposed to hold them accountable if they will not even talk to us, leakers do most of the marketing work for them and yet they turn around and sue them instead of making it their job to advertise their own game properly- also how is it supposed to last years and years with players sticking around/ coming back if you give them nothing to do while they sit and give us crumbs. Hyv, I love your game but you have time and time again proven that you are not deserving of the time and money that people give you..Version: 2.7.0

White Screen of DeathI have the IPAD 3 PRO. Downloaded game and when I open it all I get is a white screen. I’m assuming others have had this happen? Any known fix? Thx.Version: 1.0.1

Fun at first, very boring at endgameGenshin impact was amazing at first had so much potential until people reached endgame and realised how flawed the game is, you are constantly being held back by resin to the point it takes weeks if not months to fully max out character, and don’t get me started with the artifacts, they are extremely painful to farm and you never get the substats you want or the mainstat is good but not the substats, but let’s you got lucky, you get the best artificats, weapons and characters, now where’d you use them expect in the spiral abyss which resets every 15 days and isn’t even that challenging, where do you use all this characters that you grinder for so long, well not in the open world because you just one shot them easily, there’s needs to be something new, challenging and rewarding for us endgame players, why not make a new world level, with challenging enemies that have new moves and mechanics but drop way better loot, that would make the open world more interesting and rewarding, put mini bosses and new enemies in the over world , so now genshin impact is amazing at the start but gets very boring at endgame which the only thing that is keeping me going is FOMO I don’t know how long it will take mihoyo to take action but if anything doesn’t change can’t say me and many other players are staying on, and is very sad because this game has so much untouched potential..Version: 2.1.0

Security issuesMy account got stolen. I spend a lot of money and time in this game only to get it hacked. There is a security issue in the game that a lot of players are addressing it. Tectone, Mtashed and ZealsAmbition talked about it and it needs to be addressed. Linking your email exposes the user privacy. Linking your phone number is not recommend as well. A solution is to give the user a two authentification factor so that the account is safe and secure. I will change my rating once I recover my account. I already email Genshin support staff but the time that it takes to have a response back is unbelievable. Some say for the problem to be solved and to get the account back takes months. So if you download the game , make sure to secure your account with everything you can link it up to..Version: 1.1.1

Amazing game, but one MAJOR problemI am an AR (Adventure Rank) 55 player, and started playing since the Dragonspine update (late December of 2020). Quite recently, my laptop broke while I was playin Genshin Impact (it crashed when I opened the menu, and it refused to work properly from then on). After that, I switched to playing Genshin Impact on the mobile version. When I first started playing on mobile, I would have 30-40 minutes of smooth playing, up until the game would crash. I eventually got used to it, and I would simply open the game again. Sometimes it would crash when I teleported from waypoint to waypoint, entered a domain, opened the menu, and when I wished. However, quite recently, the game started crashing more frequently, and I could only play for less than 10 minutes before it crashed. This was especially apparent during a commission (a daily quest) which progressed in 3 parts. Basically, after finishing the first 2 parts, my game would crash and I’d have to start the commission from the very beginning. The constant crashing makes the game unplayable. Personally, I rate this game 3 stars because of the many problems I had encountered while playing the game (both on PC AND mobile). Although the game itself is really fun to play, the game constantly crashing turns the fun into annoyance and anger..Version: 2.1.0

Could be the perfect game but-Unfortunately resin exists and the devs refuse to listen to us when we say resin is obsolete in a game that has no pvp. It accomplishes nothing but discouraging people from playing because every tiny bit of progress is gated behind either resin, time, exp book/mora scarcity or all 3. Timegating is fine but the resin needs to go. Let us grind if we want to. Also the gacha rates are awful, but since you don't NEED to use the gacha to progress I'll let it slide, I guess. Actually that's a good thing because even if I did pull new characters it would take about a month+ for me to make them usable. (Because of what? Resin.) Don't waste your time with this game, it really is charming at first but looks can be quite deceiving. It'll start making you feel like you're wasting your time soon enough because of how little progress you can make everytime you log in. Shame..Version: 1.2.0

DisappointedMihoyo is a greedy company that does not value its player base. Have been playing for year now and all recent characters released have half baked kits that do not function or synergise very well, story has been extremely rushed and poorly written, anniversary to celebrate the support of the players is nonexistent. So many problems and issues from launch have still not been tended to 1 year later, such as in game log in rewards, resin cost reduction/resin refresh rate increase, end game content that’s not spiral abyss, being able to talk to npcs in coop mode and more. I would not recommend getting into this game to anyone..Version: 2.1.0

LISTEN UP, HOYOVERSEYou need to listen to what your fan base actually wants, which is accurate representation of cultures aside from the China-based region. It is absolutely disheartening to see that you’ll go so far for Liyue but stereotype black POC with your existing black playable characters, AND continue to stereotype with upcoming characters such as Dori with the orientalist ‘Genie’ that comes along with her. The outfit SCREAMS you did not do research into what was appropriate. Start acting like you give a damn and people won’t be so upset with you. That is what we want. We want varying skin tones, and *actual* variation on *playable* characters. Making black enemies is the exact opposite and you are digging yourself into a deeper hole. I can only imagine how worse it will get further into Sumeru, and Natlan in the future. I will not be giving my money to this company. Others who read this should consider doing the same..Version: 2.7.0

Wonderful game disappointing rewardsI really love this game so much, the music, graphics, characters, storyline and lore is so beautiful- but there’s so many things wrong with it as well- the new story is underwhelming, as well as new released characters, the resin system needs to be reworked at least a little bit and finally the anniversary rewards are just plain insulting. the fact that i’ve spent money on this game and we get one ten pull and a tiny bit of mora, crystals and a minuscule amount of hero’s wit actually makes me so sad. I won’t give one star because everything in this game is wonderful except for the rewards and recently added features. it seems like mihoyo doesn’t care about the game as much because they will get lots of money either way.Version: 2.1.0

Lack of diversity and representation in the gameDespite genshin impact being a game based on real life places, there’s a very small range of skin tones. Sumeru, the newest nation and also a nation that is supposedly based off of Middle Eastern and south Asian culture, has an archon that is practically paper white and very few “darker skinned” characters. The game only has 1 shade of brown which is considered to be “darker skinned” when in fact it’s one of the lightest shades of brown there is. I also have two other concerns that are also somewhat in regards to my first. A character named candace (who is meant to be based off of a real historical person named kandake) has been announced and she has been extremely white washed in the game, which at this point is no surprise. My final concern is that many characters have cultural names and many of the voice actors can’t even pronounce them correctly. In my opinion it’s quite disrespectful to the culture the names are from, however, I understand that it can be difficult for English speaking people to learn the different sounds and ways to pronounce things. I hope there aren’t any issues like this in the future as it would be extremely disappointing for there to be only 2-3 different skin tones in the game..Version: 3.0.0

Amazing Game but this company is being greedyI absolutely love this game and have spent more than I would like to admit on it. It’s one of my all time favorite games. That being said this anniversary they showed up that they do not not care about their fans with the rewards they gave. Worse yet is their silence and deleting of comments they don’t like so I guess I’ll give a bad review even though I love their product. in addition they have released a character who clearly needed more time in the oven and looks like they don’t play their own game when designing. They have changed the skill descriptions after players summoned a character to fit their narrative on why it doesn’t work with certain things. In the year I have been playing endgame has been non existent and most of what you do is chores to get your meager amount of currency to get stuff and get better and better artifacts that there is nothing requiring you to be so well built . I highly recommend this game if you want a good casual phone game that can be played on other devices. That being said know this company doesn’t respect you are your time with them. They will always give you the bare minimum resource wise. I did not want to make a bad review but at this point they are not listening to their fans and actively silencing people. Edit : they ended up giving some extra rewards so I’ll give them back a couple stars.Version: 2.2.0

A general critiqueHello, I am a player who has played since November 2020. Although I am not a whale I have spent £400 on this game so I feel that I can give my full critique without others telling me I can’t since I’m not f2p. I remember when I first logged on and Mihoyo gave us plenty of wishes. Me along with the rest of the player base felt appreciated, yet over the year this game has been out that feeling has dwindled into nothingness. Now it feels that the company doesn’t care about us at all, which is evident with the lack of balance patches for certain characters and the lack of endgame content as a whole. I held on, thinking that Mihoyo would show their appreciation soon enough. That hasn’t happened at all. Instead of appreciation, we got a slap in the face, and Mihoyos greed has become glaringly obvious. They have shown no appreciation for us at all, thinking that they are above critiques. Given that they have been censoring many posts concerning this issue, the company has shown their true face. I will most likely not play until these issues are fixed, and if I do I most certainly won’t spend another penny..Version: 2.1.0

ClownI love the gameplay and the style and the banners too but I don’t really like mihoyo itself like so many people are getting hacked losing there hard work and mihoyo is not doing anything to help and the fact that the anniversary rewards are only just 100 primos and worst is that it’s only to 1000 players that’s like 1% of the players, and there are other developers like devsisters being so generous and giving out rewards everyday and the maintenance rewards are even better while mihoyos anniversary rewards are even worse than their maintenance rewards for new banners I’m not trying to complain but this is not a good impression for Mihoyo.Version: 2.1.0

State of the game and AnniversaryGenshin impact is a game that can be classified as few highs and many lows. Throughout the first year of the game Genshin has experienced numerous changes, with only two major changes impacting standing out: the adjustments to Electro and Geo resonance and play. These allowed their respective units to function at or almost to he level of their pyro and cryo counterparts (Zhongli excluded). Given this, there are still many problems with the current roster and the damage ceiling of specific units. Specifically electro damage ceiling and lack of damage modifiers for reactions involving anything geo and electro. These are but a few of the issues with the elements themselves and not the units that use them. The lows, to name a few, are the lack of log in rewards (not tied to a forum site log in), abysmal commission rewards, lack of story in game through the main story, and lack of end game content. As it stands, Genshin is the only gacha game that I have played that requires a log in to a separate platform for log in rewards. The primogems, mora, and adventure exp from commissions are lacking to say the least. Free to players often need to save months in advance in order to guarantee a specific unit, with a lack of a road map this is quite hard to predict what they may want. The mora itself is not enough to level an artifact past level 12, if that. The adventure exp, well, is pitiful beyond AR 50. The lack of story is astounding to say the least, Honkai, another gacha by miHoYo has much more cutscenes and dialogue between characters that fill out the narrative of each section. Genshins main story quest feels too quick and leaves no room for he development of characters, often leaving that to the separate ‘character quests’. More often than not these do no pertain to the current narrative, rather explain who they are and how they act. While not a bad concept, these characters do not act or change with the current narrative, rather it seems once the story introduces a character, your conversation with them during the two-three quests they appear will be all the story they receive. As for end game content, there are two choices: abyss or material farming, which both for a free to play player will only take around an hour respectively (or even less depending on the account). In summary (and if you skipped to the bottom), the flaws of this game out weigh the benefits. It is a wonderfully crafted world with brilliant gameplay and design, but with a team that lacks devotion to let it shine. I would say for miHoYo to step up their game, but it’s evident over the past year they do not care..Version: 2.1.0

Storage and charactersThis game is really fun I love everything about it, it’s so addicting but the only problem is the storage I have to delete everything for this game and when there is nothing else to delete and I was on tiktok recently and it has been showing you dark skin characters aren’t even dark maybe try something new in the game like actually make your characters dark skin for example Kaeya west could be from India or Xinyan from Africa, Use country’s in the game add info where they from and make couple gay, lesbian, straight couple anything..Version: 3.0.0

Xenophobic to its CORE.I’m huge fan of genshin, and I’ve been playing since the release. I’ll be talking about the recently shown upcoming sumeru characters as well as a past video you’ve released. I wish to make it known that the poor representation with black and brown characters are very apparent. As well as including stereotypes alongside their character design. If you are going to create regions and characters from different cultures and backgrounds, at least do it correctly. Especially since you did just fine with Chinese and Japanese representation, this shouldn’t be an issue to do. I highly suggest doing more research about the cultures you will be basing it off of- to avoid any future racism and cultural appropriation. Do better. Make sure to have more black and brown representation, and of course do it correctly. Another problem I wish to bring attention to, is the miss use of indigenous culture. I’ve noticed in one the videos released in the past called “MiHoYo tour 2020 (CN) | now with subtitles”- that at minute 1:31 a designer has been seen creating hilichurl dances/movements with what appears to be a video from a powwow dance in the top corner of their screen. Suggesting they’ve been using it as “inspiration”. I suggest respecting indigenous cultures and NOT using their sacred dances for in game enemies. It is unacceptable and it is extremely disrespectful. So please change that..Version: 3.0.0

Doesn’t care about their communityAfter a whole year of support from their fans, they decided to give the players $10 worth of in game currency and now they are getting tons of hate which is well deserved. I hope you seriously reconsider the anniversary rewards other wise tons of players will quit.Version: 2.1.0

Release weak charactersTheir latest 5 Star character(rarest level) is weaker than it should be. Zhongli can't play any role better than other current characters. You pretty much have to pay real money to get him and Mihoyo is trying to pull a fast one on its dedicated fanbase. I am happy to pay for battlepass every month if the content and characters stay great but they are beginning to show how increasingly lazy they are. I will take a break from buying battlepass and spending $99 on gems every new wish banner I want. They favor horny straight neckbeards too, all the girls are showing some amount of skin even if they are an actual child. I don't want to see Mona's camel toe, we need hot men to play and skins for everyone so I can cover up some of these girls..Version: 1.1.1

Learn how to appreciate the player baseMihoyo you are a multi billion dollar company. You make so much and yet you give so little. 100 pulls or even a 5 star from the banner wouldn’t hurt. You wouldn’t be here without us, maybe show us some love and not just maybe 100 primos for being an art major..Version: 2.1.0

RacistComplete lack of diversity and white washing characters from regions which are typically known for having darker tones. Uses stereotypical clothes for charters and has mixed the cultures of North Africa, Middle East AND South Asia, completely disregarding their cultural differences. Whereas for other regions in East Asia, they made separate regions for China and Japan..Version: 2.7.0

Welp things happen I guessOk first of all I love this game with a burning passion I have been addicted since September 20th 2020. I can’t stop playing due to the beautiful gameplay and story but now where at version 2.1 and everything has just gone down hill. Ok to start of I really don’t have the best device (IPad air 2) and I know everything is glitchy and slow and now I can’t even install version 2.2 because my iPad doesn’t have enough storage (even when I deleted all my apps and files). Also the game kicks me out every 5 seconds and I can’t even complete anything without starting again. But I mean it is what it is also I’m at adventure rank 48 and I only have 1 five star (Well C1) Mona which is kinda disappointing but I mean I’m a free to play player so I can’t really say much :) Also I’m gonna miss being able to play this game everyday but it doesn’t mean I’m gonna drop the random for good (most chillest fandom).Version: 2.2.0

Uhh I guessI loved this game when I started it. But playing it for a while, (I am now AR 56) there is just so much content and you always have too many things to do. Since I don’t have much time in my day, I only get to do my commissions and use my resin, then I’d leave the game. This game is very good at keeping you addicted, and makes you need to join everyday. Don’t get me wrong, It is a great game. I have stopped playing it for now. It can waste a large amount of time that I don’t have much of. I might try again in a year or two, or once I earn enough money..Version: 2.7.0

The downfallI love Genshin impact. I’ve grind pretty far, played with friends, met loads of new people and continue to keep updated with everything because of how compelling the story and how amazing the art style is. The fighting, characters, voice actors are all super amazing and make this game worth while however what I don’t like about this game is the hackers. The amount of people who’ve had their accounts hacked, lost all their 5 star weapons, artifacts and primogems is way too much for this company to keep ignoring it. They’re so ignorant and literally don’t care as long as other people give them money. If you’re deciding whether or not to play this game, don’t. it’s a waste of time to grind for weeks on end for the perfect set or enough primogems to be lucky enough for a single 5 star weapon or character just for someone to hack your account and destroy it. Mihoyo will just leave you a “sorry for your inconvenience message” and 5 primogems as an apology hoping it would fix your issue which is just appalling to say the least especially for a company this great. it’s just disappointing..Version: 1.4.0

Stuck.Overall, Genshin Impact was a pretty cool game at the beginning. Including the immaculate amount of high quality graphics and the absolutely adorable designs, such as Paimon. Although, after at least 30 minutes, I believe, of downloading the full version, following Amber and completing quests, all the way to discovering the temple and fighting the monsters, I had uncovered a level where you had to fly to reach the other side. You were stuck on a huge cliff, on one side, a huge gap in the middle, and the other side. The instructions that Amber had given me were to fly across the gap to get to the other side. After all, I had just discovered the game ability to fly a while ago. Thinking this was easy, I concentratedly pressed the button and attempted to fly across the gorge, only to be sent down into the "abyss" and be revived. Just then I had discovered that your characters could die, unfortunately. I repeatedly tried over and over to fly across the gorge without the game automatically making my character sink in a sort of slow matter, enough time to make me fail to reach the other side. My lives were decreasing and soon enough, the only character left I could use was Amber. Eventually I just gave up. Developer, do you think you could possibly consider this problem that I, a mobile player, have been having? I cannot play Genshin Impact until the "glitch" has been fixed, since my lives are decreasing every try. Sincerely, -An Upset Player..Version: 2.5.0

Great game until…This has been my favourite game for a long time, while there has been content to actually do. But there is no endgame to Genshin, nothing for players who have played for a long time to do. You log in, you do your dailies, use your resin to get terrible artifacts you’ll never use, and then you log off - the trickle of resin controls everything. This will never change, because Mihoyo doesn’t care. Recently the characters have even declined, with Yoimiya having significant kit issues and artifact problems, Raiden having synergy issues, and Kokomi being outright poor in every regard. Mihoyo won’t change any of them, so there’s hardly any point bringing that up either. Then there’s the anniversary rewards, which are just a painful slap in the face compared to what other gacha games offer, with slim rewards that you only have a chance to win if you promote their game with your artwork. Additionally there is a measly 10 pull for everyone, after all the money the player base have poured in. Once again, there’s little reason to complain except out of sheer principle, because Mihoyo don’t care and won’t make any changes. It’s sad to see the game go this way..Version: 2.1.0

RacistIf I could vote 0 stars, I would. The blatant disrespect of them to base a whole region off of Middle Eastern and South Asian cultures, then not have a single dark-skinned or even brown character, would be unbelievable if it wasn’t Hoyoverse. There is no defending them - look back to Honkai and how the ONLY tan character there (Carole) had her whole story based around hating her skin colour. If the all-white cast of Sumeru NPCS and characters wasn’t enough to convince you, then the explicit colourism in ‘Candace’s’ design should be. If you can look at that character, who is based off of a dark-skinned queen but is still paler than plenty of Caucasian people, and still defend Hoyoverse then you are just as bad as they are. Do not support this game. Do not give them your money, do not give them positive reviews. Hoyoverse has always been racist. Demand better..Version: 3.0.0

Good Game but Bad CompanyI started playing Genshin the second it was released internationally and after levelling up to AR 25, I created a new account. Now in that account, I was blessed and I got Diluc, Qiqi, Klee and Mona unlike my first account which.... only had traveller (cause I didn’t understand how wishing worked). Now, Genshin is a very beautiful game with an amazing plot line and wonderful music, but Mihoyo is a really bad company. A few months ago, I had lost my account and contacted the Mihoyo. They said they would come back to us in 10 - 20 working days. They replied to me after 1.5 months. After that, they didn’t even help. They said I already got it back and said to contact them again if it didn’t work but then under the email it said, don’t reply to email. What am I supposed to do? I lost hours of work and effort and all the characters I had. I even lost the chance to wish for my favourite character. This is all because of Mihoyo’s incapabilities to strengthen people’s accounts. You could already tell how bad they were from the anniversary event. Please Mihoyo, help me get my account back..Version: 2.3.0

Lack of Proper RepresentationWith the recent official character design reveals, I have to bring up the lack of tone variation and highly orientalist costumes present in the officially revealed Sumeru designs. Hoyoverse, by making Sumeru, is trying to create a fictionalized version of a very wide area (I believe it may be based on the Achaemenid Empire, which stretched from western India to Egypt at the height of its power). However, the Achaemenid Empire was made up of manu different cultures ans peoples. A way to “represent” these different peoples is by having Sumeru characters with clear variations in their cultural identities — with each one having proper attire and history relating to the cultural aspect they’re meant to represent. However, Hoyoverse has not done that. The officially released designs of the Sumeru characters lack any skin tone variation, and their clothes seem to be a mix of different cultures within the Achaemenid Empire. They are picking and choosing what they want, instead of creating distinct characters that reflect distinct cultural identities and backgrounds. The character Dori’s clothing is just straight-up Orientalist — picking and choosing stereotypical “Arabian” clothing without actually paying any heed to the cultural clothing they are attempting to represent. This is in contrast to the care paid to differentiating cultural identities and backgrounds within Liyue and Inazuma. I am very disappointed, and hope that Hoyoverse will take steps to rectify this. Skin tone variation (i.e. having more tanned and darker-skinned characters) and accurate cultural representation (in clothing, names, etc) is key when attempting to depict such a vast and diverse area of the world..Version: 2.7.0

Genshin ImpactI used this app on mobile and it honestly is not that good. First of all, when you log in, you have to wait VERY LONG. Like, why can’t you add a little tutorial gameplay or you can play a bit while it loads? Or, even a tutorial video would be fine! But, you just have to sit there waiting. Even after that, the start lags like mad. Fighting and the animations are ok, it is just the dialogue and animation part in there. Secondly, wishes. Who wants to spend so much just to get a single character, when you have to roll at least 90 times? Even primogems are hard to get! Even so, the new character added isn’t even that good… Thirdly, confusion. I sometimes get confused and off-track when I play storyline. It is confusing and sometimes I just don’t know what to do. Also, could you explain things like constellations? I had to find out these things by myself, watching video after video finally to know what constellations were, or for example, c1. Could you make these reasons above better and also improve the tutorial and explanations? Thank you. If you do this I will re-download the app. Ilysm devs!.Version: 2.0.0

Great❤️So the game quality is great,I love it so real and so calming. BUT and this is a big but, it takes 4ever to update, and it kicked me out 7 times this weak. I’m sorry but this is just uneventful, the game is just great but you can’t play it for at least 5 hours!! The silly kicks,banned,updates, and nonsense is just not okay! I hope you understand me. Please read this, because I might file a complaint if this happens again I just can’t deal with it,horrible horrible. I don’t know my password, and it kicked me out that’s another thing! This needs to stop now it is terrible how you can accept the fact that the game kicks people out for “updates” it’s terrible! Horrible! I hate the fact you can’t deal with this, I am not a Karen I just need to do what’s right for me and the game! I can’t play the game if this happens again I’m so sorry but this is unexpectyble! -Emmirsuin....Version: 2.0.0

Great game butLike all the other reviews that you may have read, I have the problem with me crashing , If you have an old device , I suggest you DONT play unless you get a newer device as I have the iPad 6th gen, yesterday this problem had started annoying me, I am ar 44 and I have just finished hu Taos story quest, I decided to stop playing and the next day, I decided to play Genshin since it’s such a fun game but when I log into the game I immediately crash, I’ve tried going into the game several times but I can’t get in. I may just have to stop playing this game because of this problem, when this problem is fix which it would probably not since it’s such a good game with great combat and graphics. 10/10 game but I have to get rid of 5 points because of the crashing. To be exact when I started playing Genshin it wouldn’t crash at all as I started doing ventis quest with dvalin and stuff I started crashing , now inazuma came out and I have been crashing like crazy..Version: 2.1.0

It’s crashing all the timeIdk about you guys but I just got the app and it crashes every time I go in it. It shows like a white screen and then crashes right after. I tried reinstalling but it’s still the same problem. I waited for months for this game I’m very disappointed..Version: 1.0.1

Fantastic, but…I love this game. The graphics, the characters, the gameplay everything. But there’s something that’s been on my nerves. There’s this thing where your account “expires” and you have to log back into that account to get it. It’s happened to all three of my accounts. I lost my first ever account, which had Mona, Xiao and Venti, who I worked so hard to get. I was starting to build my team, and boom, just like that, my account was gone. When I tried to change the password for that account, it then mistaken it for another account which I ended up using the same email for without realizing. I almost lost my second account with Qiqi and Mona. And maybe soon even Klee, as well. Thankfully, I managed to get it back. I am just working on my newest account. I don’t know if this account expiring thing is a bug or added intentionally, but it’s really frustrating and just makes me want to delete the game. But I won’t. If this is some kind of bug, please fix it as fast as possible. I am already in misery because of losing my first ever account, and I don’t want to lose neither of the two other accounts I have. Thank you..Version: 1.6.0

Lack of account securityPlayers have discovered many security flaws in how your account information is handled, such as ways to bypass captcha, reset someone’s password, and expose your phone number and email. Mihoyo quietly patches these without offering any explanation to players. The players have been asking endlessly for a proper 2-factor Authentication system, in order to protect their accounts and information. It’s ridiculous that in this year, a service can be released without even the option for 2FA. That’s a basic security requirement. Mihoyo has failed their players. Additionally, the one time Mihoyo has released a statement about security flaws, they took no responsibility and instead blamed players for “sharing accounts or selling accounts”. Despite all the easily available proof on how to brute force into someone’s account - which Mihoyo was clearly aware of, as they quietly fixed it, but STILL chose to blame players in order to save face. Not acceptable. There is no excuse for not allowing players to protect their accounts, especially when money is involved. DO BETTER..Version: 1.1.1

Add dark skinned characters???The one thing majority of people who play this game were looking forward to in the next update were darker skinned characters…. its literally a region inspired by middle east and india so why has everyone been white so far??? this is so disrespectful considering the care and love put into regions that reflect china and japan but once a dark skinned region is involved you want to monetize the exotic nature of the region but not give representation to its people???.Version: 2.7.0

Concerned with primogems and content for higher AR playersThis game is pretty incredible when you first start playing. There’s plenty of content, characters, and so on. However, when you start playing more you’ll slowly realize that there’s less content for higher AR players. And that’s the problem. Less content means it’s harder to grind for primogems, not to mention the rewards are so little which makes it even more difficult. To make it worse primogems are WAY too overpriced. You cant even get to pity for $100. I feel as if mihoyo doesn’t care about our concerns and only wants our money. New banners are coming out, and there’s not really any way for you to grind for wishes. After you reach 100% world exploration and get to a high AR there’s almost nothing to look forward to in the game except for daily’s, domains, and new events. There’s a problem with the resin too. There should at least be a way for you to get more resin once you reach a certain AR. Other than that, you just do your daily’s and log off. And another thing, the wish system is also overpriced. Wouldn’t it make more sense for it to be 100 primogems for one wish at least? Considering how hard it is to get primos. If you cant do that, then at least make it a little more easier to get farm primogems in the game. For example, let us earn primogems in domains, like the Abyss. It doesn’t have to be much, just something. You really can’t expect much from this game after a while, and it eventually becomes boring..Version: 2.3.0

We need more diversity in characters and NPCs in SumeruIn the game currently there are only two even vaguely tan characters (kaeya and xinyan) out of the total 40+. Now this could have been excused because all the current regions the game has are based off Germany, China and Japan, but the upcoming region Sumeru is based off the SWANA area. It is disrespectful to take the culture, architecture and clothing inspiration from a country and then not give the skin tones in said area representation. Please give the Sumeru characters darker skin tones and please do research into the culture of the region you are basing you region from. In terms of Sumeru NPCs so far in the game, every single one has been white. If this is anything to go by, then the future characters will be white, and that in truly unacceptable for a game that wants to base its regions off real life places and people. There is nothing to lose for the game by bringing in more diversity, if anything sales will increase as more POC will be inclined to play to see their countries and ethnicities represented in a game. In the trailer the character Cyno was previewed and his skin looks like it could be tan. If his in game model ends up being pale along with other characters, a lot of the player base will stop playing genshin. Please give Sumeru characters darker skin tones as it is disrespectful and racist to not do so when using all other inspirations from the countries..Version: 2.7.0

The lack of black RecognitionThere’s only 2 black/blasian characters and one hates her skin color and is called scary. (Stereotyping) The new update leaks have no black/blasian characters either. Do better..Version: 2.7.0

Amazing, i love it! but..I love this game it’s amazing and really fun. The lore is really interesting and well thought to and the characters designs are incredible, but one thing is while they give males really good lore and present character personality for the females they just “waifu” them down. Any female character could have amazing lore like take The Raiden Shogun (Ei) for example— her lore was very well thought out and hooking, when she first appeared in game she was intimidating which makes sense for a villain archon, when we first met she tried to kill us for breaking her ideals which makes sense for a villain but then after we beat her she was watered down to “uwu i like sweets” waifu. I feel like she should’ve got punished for her actions i know she’s an archon but if she truly felt sorry for what she did to the people then she would’ve punished her self someway and then accepted a happy ending for herself. I don’t know anything would’ve been better for the Inazuma archon quest, the Liyue and Mondstadt ones were very well written but when it came to Inazuma it was really watered down and underwhelming for the so called “Nation ruled by the villain archon”. There’s no going back now but i do hope the same thing doesn’t happen when we reach Tsarista..Version: 2.4.0

Bro these rewards lmooWhy.Version: 2.1.0

David MinervaHad a whole year to make a wonderful celebration but then you give us the same rewards you have been as if we are still new comers Mihoyo people wouldn't find the game as lack lustre as it is had you not repeated the same script over and over again you done an exception with the windtrace event but even then it wasn't something really special but to celebrate a whole year since your release you dont even gift the plays who played every day since day one coming on to your game to have fun and enjoy the wonderful world of teyvat and support they have givin nothing. Its really a shame because people where depending on this anniversary to see a change and to rekindle the spark they once had when they started the game that spark that motivated us all to explore build our characters and do quests but repeating the same rewards that have no guarantee of getting you anything good is just appalling for how long some of us have played leaving good reviews even suggestions. To end it of i would like to say that for me personally this was a huge disappointment because this anniversary only seems like another event and is no different to the monotonous cycle you have been following with the events not one event has you left behind for us too keep and i'm 100% sure this next wont either don't have anything positive to say as everything else is still the same no new QOL updates or updates that make the game exciting again..Version: 2.1.0

Xenophobia-Lack of diversity -Refusing to make darker tones -Making most characters as pale as paper -Not representing Middle Eastern and South Asians with different shades -Basing hilichurls off indigenous tribes and stereotypes -Refusing to make characters even a slightly darker.Version: 2.8.0

The loading speed is garbageI first signed in and it did the usual and started downloading resources. I started at 3:39pm and it reached 100% at 9:06pm then it just sat at 100 for nine minutes and went back down to 98. It’s five minutes later and I’m still on 99, and now that it’s gone to one hundred it’s stuck there. I downloaded this so I could play with my friends but I’ve just been waiting here for 6+ hours waiting for something to load. I still have high hopes about the gameplay because of all the great reviews but something has to be done about loading speeds.Version: 1.5.0

Should have listenedIf I could give this a zero I would, it is a good game I’m not going to lie. But when you get your account hacked it isn’t. I had almost all of the 5 stars, good builds, good weapons and this happens. I use to play it everyday because I thought that would prevent me from getting hacked. I didn’t even know people even hack genshin accounts. I emailed support and they didnt do much and just told me I basically couldn’t get it back because they changed the emails, did I know you could do that? No. I would have doubled the security on my account if I could but I can’t because they wont give my account back nothing so I have to start all over. Atleast I can glide through now without any problem..Version: 2.6.0

Rough.As the title says, Genshin is a pretty unpolished game in some areas. The lack of rewards during the anniversary, the resin system, the artifice to system (which was almost seemingly implemented into the game to work against the players progress) are all evidence of a game leading to failure. Quite frankly, this game would have been dead months ago if resin wasn’t a way for mihoyo to time gate some of the game’s LITTLE content. You might be wondering how I can say that the resin is a bad system while also acknowledging that it’s what keeps the players playing, but my point is that players feel like they’re missing out opportunities to get artifacts and whatnot and that they feel that they’re actively killing their account by NOT draining their resin, so they feel forced to play to prevent that. One of the main reasons this game is still going actually is because there’s no competition for the game to compete with. Honkai? Not open world. Blue protocol? Doesn’t exist yet. Tower of fantasy? Not out yet. ZZZ? Not out yet, and even if it was it’s also CREATED AND OWNED by Hoyoverse (Honkai too.) They’re literally competing with themselves. As soon as an anime rpg open world game comes out which is very well done and isn’t plagued by the same problems Genshin is, then the game will really be hit hard player wise. It’s player return count is already dwindling every time a new update comes out. This isn’t even half of my issues with this game..Version: 2.7.0

Make more dark-skinned charactersI'm a tan skin Chinese person living in the west. I've loved how Genshin has helped me connect with Chinese culture and learn more about it. But I'm really saddened by the lack of diversity, especially given that regions like Sumeru are based on South Asia and SWANA, where there are people of lots of different skin colours. Even in east Asia, there are people with darker skin like me. I love this music, lore, characters and world in the game, so please do something and create more diverse characters. Fans of colour deserve better, whether they're living in America or Southeast Asia. I know hoyo is trying to become a global company, so please try to engage with and represent your global fans in a faithful and respectful way. Also grinding for ascension materials takes too long and is tiring, is makes me fall out of love with the game. RNG for artifacts is also tiring. Please consider making some more AFK features and fun cool modes. Btw the recent story quest with Xiao was OP. Also Lilith Games, another Chinese company, has shown that it’s perfectly capable of including dark-skinned and chubby characters, so why are all the Genshin playable characters so thin and pale?.Version: 2.7.0

Lack of tan skinned EAs representation.The new characters leaked for the upcoming Sumeru region make a terrible job at representing the residents of the countries it has been inspired by. In all of the leaks, only a singular character has somewhat of a tan (which is still awfully pale) and the Archon for this region literally glows. For a region inspired by countries with darker skinned people, it’s utterly disappointing. Many of us Genshin Impact players are extremely dissatisfied by those character designs. We wish you did better, Hoyoverse..Version: 2.8.0

Amazing! but major issues.Firstly, i absolutely love the storyline and characters within this game, the way it’s been created and how you get to play in this world is absolutely amazing. I would 100% recommend this game to anyone in love with a great storylines and amazing gameplay with characters to collect. The scenery too and detail to every tiny thing is spectacular, one of the major issues i’ve had is repeated app crashing, and major lag. I play on 2 different devices, one is my Apple iPad Gen6, that has over half the storage space free and no issues whatsoever. The other device is an Apple iPhone8, which also has over half storage and also no issues. Both of them repeatedly crash at any time, ill open the map, or go to join a domain etc, and it’ll kick me off the app and back to my homescreen and i’ll have to load back up. This is a horrible issue that i would really like to be patched as i’m aware it is not either of my devices fuelling this issue, the constant crashing (i’m aware it doesnt happen to everyone) really ruins the fun you can have with this game. Itd be a lot more fun and easygoing if it wasn’t so laggy and constantly kicky. Apart from this it’s amazing! (please, please patch this though Mihoyo)..Version: 2.0.0

Mihoyo is a stingy company.In the first month of playing the game, Genshin is full of content, and in terms of design and gameplay, Genshin is a great game. However when it comes to addressing concerns that the community and playerbase have expressed, Mihoyo falls far short to that of other game companies, an example being the absolutely pitiful anniversary “rewards”. Despite being a multimillion dollar company, Mihoyo has decided to lock their “rewards” of less than ONE wish behind a COMPETITION that is basically free add content for the game. We are gamers, not artists or cosplayers or content creators, and the fact that Mihoyo can’t come up with decent rewards for the playerbase that made their game so popular in the first place speaks tons. Secondly, Mihoyo absolutely does not care about endgame players. There is a lot of content when you first start the game, however after months of playing it’s easy to realise that there is no true sustainable content. Mini games have been released only to be available for a set time or a set event, and this results in many players losing interest after just a few months of playing..Version: 2.1.0

Terrible representationThey based a region on the middle east, but all of the characters from within it reek of orientalism. out of a cast of over forty characters, only two (at the time of writing this, during 2.8) have a skin tone other than white. disappointed, but not surprised coming from hoyoverse..Version: 2.8.0

Patch 2.2 light and leaves more to be desiredMihoyo do better. Stop making new games and improve the one you have. It could have been a great game. Patches like 2.2 shouldn’t happen, it is a disgrace of a patch. You scraped the bottom of the barrel to find content..Version: 2.1.0

An Honest ReviewGenshin is a beautiful game; visually speaking. And after a year of playing, gotta say the disappointment is immeasurable. There are glaring issues still present since the beginning of the game and only more have popped up since. Whether it’s a small bug like Kokomi’s walk on water glitch or the everlasting bugs with Dvalin. Larger issues remain unfixed while smaller issues are retconned. The recent 2.1 story itself is full of plot holes and while I’m mostly forgiving I can’t overlook how mediocre this 1 year long wait has been. Then the big 1, this has only added fuel to the fire. What we’ve gotten is no different from any other patch seen this far, it’s not special, oh wait no I get an extra 40 gems from watching a play I could see in the archives. Don’t get me wrong props to the team that worked on it, specialising each version must have taken a lot of time. Unfortunately, I can look at this information any time I wanted, and to top it off you get sent to a web browser that runs it so slow and laggy. There’s still no login event it’s all out of game, and to top it off everything is time gated and locked. What I did for the anniversary is the same thing I’ve been doing on any other day, you would never guess that it was a special day. This patch has been no different to any other. I hope to see this game improve because it can be fun and I hope to change this review when it can show instead of tell..Version: 2.1.0

Lack of considerationI didn’t want to write this review, i really didn’t want to, but i have to because mihoyo is not taking action. the anniversary rewards, lets just say everyone is extremely displeased with them, and even though tons of the playerbase is complaining, mihoyo has NOT implemented any changes or improved. it surprised me the lack of consideration and how little mihoyo cares about what their own playerbase says. its almost as if mihoyo does not care a single bit about the anniversary entirely at all. it’s ridiculous. the rewards are downright horrible as other gacha rpg games give rewards pretty much 10x better. i’m disappointed, very disappointed, i loved this game so much even though i’m f2p, i thought i would still always enjoy it and here those thoughts came crashing down. other ppl speaking up about it are even being banned and silenced by mihoyo. the heights this game has reached and yet mihoyo can’t even CONSIDER giving us better things? tell me thats not horrible. i truly love genshin but mihoyo needs to stop being greedy and give back to their players..Version: 2.1.0

I like it but…Genshin is a good game imo. it’s rich in lore and the characters, world and art is gorgeous. i would be lying if i said the anniversary event didn’t disappoint me. the rewards weren’t great and quests i found frustrating. mihoyo is a money hungry company 🤷 to spend money on the game everything is so absurdly expensive and often without much payoff either. i certainly agree that those that spend money on the game should have better opportunities to get better characters and weapons but being f2p is /too/ difficult, especially when you get to a higher level in the game. i know people that have played for months and have only gotten one 5 star because of pity. the pity system is wayyyy too expensive and why make one wish 160 primogems? why now just 100 or even 125? getting new characters is a fun experience until you realise you need like 300 hero’s wit to get them to 90 so pls make hero’s wit even just a LITTLE more available cause i’ve finished the archon quests and it’s so difficult to find hero’s wit….Version: 2.2.0

Trash game, no respect for community.The first anniversary was meant to be a good time for everyone, turned out to be the owners trying to get money off the customers, there was no content. None. But than they gave 800 primo gems and a bad hang glider as damage control that was meant to be a 30 bundle when the back lash came and deleted all the bad reviews on their apps. Lacking end game content. Becomes a game where you sign in and farm for 5 minutes, than you can’t do anything else but wait for energy to come back. Just to roll at an rng system, to rinse and repeat. Events are reused, game throws 5*’s (the rarest playable characters) everywhere in hopes people buy it. Bad game + highly addictive + lots of money to be spent = money hungry owners..Version: 2.1.0

StingyLaziest anniversary event ever.Version: 2.1.0

Plz fixHi devs, let me just start off with saying the game you made is fantastic it’s my favourite MMORPG, what down let me tell you what the are, I only got two so it’s not too many but it’s still annoying. 1. Sometimes when the cut scene is done I can’t get my controls back like my joystick and my attack buttons. 2. This one is pretty much the same as the first one but a little bit more annoying, again sometimes Cut scene is done The screen is just dark,there’s nothing there except darkness. So please fix these glitches and some other glitches in the way..Version: 1.2.0

😔No dottore= really bad game 😕.Version: 2.1.0

The game doesn’t translate well to mobileGenshin impact is a great game. very fun to play, engaging story, and aside from being a BoW clone it has an element of uniqueness to it. Over all a great game, but just not quite there on mobile. Has a lot of lag, but on top of that doesn’t provide the must haves for mobile gaming. The game doesn’t provide an option to rearrange ur hub layout, which is super surprising Bc this is a simple service that is provided by almost all newer mobile games. The game isn’t claw sensitive, for example if ur using an archer and you do an aimed shot, the game doesn’t allow u to hold the shoot bottom with one finger and aim with another which is really annoying. It’s not always a problem but it definitely get in the way. The game also isn’t compatible with a controller which is also surprising. It’s seems like the games has an obsolete approach to mobile gaming which is weird Bc the game legit just came out. Aside from the hiccups it’s a great game, just a way better game on every other platform. Take for example Fortnite mobile, epic was able to take the experience players had on pc and console and give it to mobile players. To the point where some mobile players were able to out preform some console players. That’s was amazing on epics part. Genshin hasn’t be able to make the game comfortable to mobile players and that why I’m giving it a 3. If this was a review on p4 I’d give it a 5. Devs not to make the game a better experience on mobile.Version: 1.0.2

WhitewashingYou have two characters in this game with darker skin tones, both of which have been heavily whitewashed in many official arts, Xinyan is seen as intimidating and scary, Kaeya’s skin in the official concert art was barely tan and everyone excuses it as “lighting” and in the other game, honkai a poc character named Carole hates her tan skin. And all the sumeru characters everyone has seen leaked? It’s meant to be based off egypt and the characters are paper white and don’t even get me started on the sumeru “archon” the fact you make clothing revealing, fan service “waifu characters” *cough* Raiden after befriending traveler when she could have been a great villain, and every kid leaked and cannon in all games is female, because you all know that it gets you more money. It’s disgusting.Version: 2.7.0

This game isn’t worth itI want the hours I spent on this game back..Version: 2.1.0

Crashing On Compatible Devices!I am currently using an iPad (6th Generation) which is fully compatible with this application, or so it says. I’ve tried resetting all settings and re-installing this application but it still didn’t work. It doesn’t crash immediately, it crashes within about 10 minutes of gameplay, or even less. I’m also having my suspicions on the new iOS 14 as many people are having application crashing problems. Their cases are a little different since their applications crashes immediately. Another issue I had with this game is the laggy animations. In the intro, nothing moves and the sound was glitching. The rest of the game’s animation are still a bit laggy but way better than the introduction animation. Please update your game since I highly enjoy this, I’d rather play on a mobile device than my PS4 that way it’s more convenient. A feature I thought would be pretty nice is you can log in through your PSN account in mobile devices, or even PC. If you can do nothing about these problems, let’s hope Apple gives us an iOS 14 bug fix!.Version: 1.0.1

Do not installThis game is awful.I was playing the game until my mother entered my room wondering what kind of boku no pico stuff I was watching,she grounded me and now I’m typing this on my Samsung smart fridge in the middle of the if you see this I know you’re cheating on dad.Version: 2.2.0

Bad companyI’ve been playing this game since a week after it was released, I’ve been around for a lot of things that have happened. I don’t know where to start. I really enjoyed this game at first, played it everyday for an hour or two. It was something to look forward to in my day, something fun to do. But underlining issues just kept getting worse. One of the voice actors is an awful person, the lack of diversity, the misrepresentation, the whitewashing, Hoyoverse not caring for their fanbase, how much you have to play just to win, many other things. This company very money hungry and like I said they don’t care for their fans, they don’t listen to us. Hoyoverse has sucked the joy out of their own game. A skin that costs 40$, spending everyday trying to get enough primogems just so you have to try to get 80 pulls for a chance at a 5 star character. It’s unfair and unbalanced, playing this game feels more like a chore than something fun to do. The new events are very fan-servicey, nothing actually seems new or made with a player’s enjoyment in mind..Version: 2.8.0

WhyI miss my wife and kids.Version: 2.2.0

So far it’s been good but it has issuesReal time cutscenes run well but prerendered ones don’t work at all, they’re basically a two slide slideshow with deep fried audio. The levelling is a bit uneven, with a lot of time wondering what you’re meant to do next when all the quests are ten levels too high. The game almost constantly crashes but at least it saves where you were down to the second (unless flying) so no progress is really lost. So far level geometry is fine, except in the city where some buildings can be climbed through and into the void. I wish the map was more detailed and some way to see custom markers in game like normal quests. What I really like is the swapping between characters and the little puzzles to unlock chests. I love achievements too much, and I hate how I can’t find any eagles to shoot..Version: 1.0.2

Good but needs a few changesIve been playing for probably just over a year now and for a year (this game is almost 2 yrs old) there were only two darker skinned characters and when sumeru has come out a placed based on South Asia you would expect to see more diversity but no the most used skin tone is PAPER white unhealthy looking white the ones considered tanned are only around a shade darker that isn’t really tan that’s normal white skin colour not to mention the fact they whitewashed candace based on a DARK SKIN African queen and made her not even as darker skinned as another character (Xinyan) whos JUST considered darker skinned. Another subject is apparently the character Dori is a Persian stereotype and a lot of Persian people have said why it’s bad. There is no excuse for this take Yun Jin for example a perfect example of Chinese culture beautiful also hoyoverse is Chinese and just a coincidence the one with the perfect rep is also Chinese they could do the same job with monstadt, Inazuma and sumeru so why aren’t they? Hoyoverse a LOT of people are going to stop playing or stop spending because of this issue please fix it. >:(.Version: 3.0.0

Stereotypes, lack of diversity, and racismI love the character designs, but there are a few issues I have. There are very few dark skinned characters. The fact that Xinyan, one of the TWO dark skinned characters in genshin is literally a full on stereotype. Loud, scary, etc. And in your other game, honkai impact. There’s a character named Carole, not sure what her last name is. But the way you wrote her personality is absolutely disgusting. She complains about being “too dark” despite being tanned, and her mom is extremely masculine which is also a stereotype of the black community. Plus Carole doesn’t have a dad. You need to stop with the stereotypes and make characters like your light skinned ones that aren’t stereotyped with a regular personality but dark skinned. It’s honestly not that difficult, there are people out there willing to spend their life savings if a dark skinned character is released, so you don’t have to worry about genshin whales who are colourist who’ll refuse to spend a single penny on them. Your soon to be released nation Sumeru is based on the Middle East, by making the characters light skinned you’re basically ignoring the darker skinned middle easterns, and of course they’ll feel left out. Which is disrespectful and non inclusive, you should’ve made at least half of your upcoming sumeru characters dark skinned, or at least tanned. In future updates please try to make non stereotypical dark skinned characters, representation is extremely important. Another racist thing in your game is Eula’s family, she would’ve been 100% better if her family members weren’t slave owners. There are tons of black people in your fandom that are uncomfortable with this and Eula herself, I understand that Eula is against this and her family in general, but it just makes her look like a white saviour. The slavery part of her family is extremely unnecessary and we already know that her clan are bad people. Please avoid any racist parts of history when writing your characters’ backstories, it’s not difficult..Version: 3.0.0

Great Game, Selfish CreatorsThis game has consumed me. The lore, character design, the story, the thought put into everything. If you’re wanting to play this, I wholeheartedly recommend it. But the biggest flaw is that Mihoyo has a weak reward system. The effort and time players have taken into making the Genshin community amazing and into funding this game seem to be ignored. It’s frustrating to contemplate that all the money and microtransactions made into making this game great come with very little thanks. The anniversary rewards are laughable. It’s clear you only get favoured if you funnel all your expendable income onto this game. It’s hurtful that all the love I’ve given to Genshin Impact is ignored because I’m not constantly spending money or promoting them in exchange for favours. It’s horrible that the reward we get are next to nothing. I love this game so much and I’m so happy to have given my hours into exploring its world. I just wish I was valued as a player and an individual instead of as a statistic or a customer. Please do better..Version: 2.1.0

HorribleWhat the hell were u thinking with the anniversary rewards.Version: 2.1.0

RepresentationThe graphics on this game are great and the play styles are amazing but the characters? Don’t get me wrong I love the characters but I would love the characters more and the game more if there would be at least 1 out of 40 characters that was a POC. I am disappointed that there is only one character out right now that is not as white as paper and she is basically just tanned. If the game had more diversity I might not have deleted it, but until then I will not be playing Genshin Impact again..Version: 2.7.0

DiversityI was super excited to see Sumeru but even the clips from the livestream have all white NPCs…..disappointing ://.Version: 2.7.0

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