Genshin Impact App Negative ReviewsMiHoYo Limited

Genshin Impact Negative Reviews

4.67678 star

Total 48 Negative Reviews

Genshin Impact App Complaints & User Negative Comments

Genshin Impact app received 48 complaints, negative comments and reviews by users. Can you share your negative thoughts about genshin impact?

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Fun but boring at the same timeExactly what the title says, it’s fun but boring. At the start it’s pretty fun, you’re exploring and stuff, but then you have to get to a higher adventure rank and THATS when things get boring. My attention span was very annoyed, it takes a while to level up especially when it’s so boring go to places with monsters that don’t seem to be much different from the rest. I can only suggest you motivate yourself to get to a higher rank for more features or play with a friend in real life on one device until you can play multiplayer..Version: 1.3.0

I want to enjoy it...The game itself when I can play it runs smoothly and the mechanics are fun and easy to understand however the viewing range can barely reach over 50m and I only see darkness. Elemental effects blind my screen with a bright light that hurt my eyes the first time it happened. The animations are extremely laggy and can hardly play 3 seconds without lagging and having audio issues but like I said at the start when it works it works and I can appreciate it but until then I just can’t play it... Also I can’t continue the campaign because what looks like a storm dragon in a fragment of The animation it switches to the ranged character and I only see darkness so I’m also perpetually stuck and can’t do anything else in the game as I can’t quit “priority quest”.Version: 1.0.2

Good graphics and music, horrible resin & gacha systemEarly game was very enjoyable, loved the story line, the character combat moves, and definitely the music. I’ve been playing for about a month and levelled up to about 45, now the game becomes very boring. Future story line probably takes years to be released, so there’s really nothing much you can do in game rather than using the very limited amount of resin (stamina) to fight bosses or get character upgrade materials. Speaking of resin and character level up system, it’s ridiculous how you only get 120 per day (bosses need 40, domains 20) to roll for good materials at a very very low drop rate. Way too much limitations on that, resin refill should be raised or cost be cut down. At this stage of the game, game play doesn’t really exceed 15mins - 20 mins daily as you run out of resin super quick. Now the gacha system, you can literally put in hundreds and not get a single 5 star character or weapon, since the drop rate is <1%. It’s funny because there’s really good single player/adventure games out there that you can get for less (sometimes way less) than $200/$300. Idk what makes guaranteed 5 star character pulls worth thousands. Not everyone’s a whaler so hopefully Mihoyo changes the way the current system works, and not lose it’s bigger player base..Version: 1.3.0

GET 2FAPeople keep getting hacked, myself included. You want us to keep playing and spend money, but the hacking issue is unacceptable. People have phone and email linked and still get hacked. What is going on?! Please please give us 2FA..Version: 1.3.0

BEWARE MICROTRANSACTIONSThe game is great, however I paid for a microtransaction, my account was debited, and I never received what I paid for. I’ve now been given the runaround by customer support for 5 days with no clear timeframe (or even any assurance) if/when I’ll get what I paid for or even at the very least a refund. Very disappointing when the game implicitly urges you to pay in order to get any sort of decent Gacha content. Also considering the size of the player base, I doubt I’m the first person this has happened to. I probably won’t give money to this game again and after this saga of waiting a whole working week to hear nothing back about a transaction that should’ve been instant, I’m unlikely to recommend it to anyone either. A real shame due to the potential of this game, perhaps they didn’t anticipate so many customers. But they need to invest in customer care ASAP..Version: 1.0.2

An RPG with Gacha Elements and a Horrendous Stamina SystemDon’t get me wrong, I absolutely loves this game. I started on PC and just use mobile for if I’m out and about. As a PC player, with the way this game was marketed, I am extremely disappointed with everything AR30+. Myself and the guys spent hours upon hours exploring the world, doing quests, trying to roll those 5 Stars (I’ve rolled Diluc and Qiqi) and get those god tier artifacts with the perfect main and sub stats… but the resin system that is in place is utterly ridiculous. At this point, none of us care about adventure rank; all we care about is getting artifacts and occasionally ascension materials but resin prevents us from enjoying the very thing we reason we play games with a lot of grind to it: Farming. We absolutely love pouring hours in to running dungeons, defeating bosses, and so much more. We don’t care about the drop rates, we don’t care about Adventure Rank XP, we just want to have fun and grind the perfect items. What can be done about this? As I said, I’m a PC user and simply use mobile for when I want to check things when I’m out of house. 1) Remove the resin system from loot and reduce Adventure Rank Experience by 90%. This makes 500 domain runs give 5000 ARXP. Let’s say each domain takes, on average, 2 minutes to clear: 500x2=1000/60=16.6 hours. This keeps players from levelling too far ahead of the current content while still having hours of stuff to do. We have lots of characters (of which I have 19) to grind the perfect 3-4* items that we’ll later farm for the perfect 5* set later on. Make resin give more ARXP, not limit what we can have fun doing and still be willing to pour money into for new character/weapon chances 2) Make resin double the loot. Reduce the amount of loot that drops from domains that you don’t use resin for. This makes farming for artifacts longer, depending on your RNG. This also makes it so you have less artifacts to use as level up material. And again, ARXP can be reduced unless using resin here once again. 3) Make resin increase the chances of higher quality loot. You can drop the drop rates further making more of a grind. Games like Warframe have this system and it’s still going strong after 7 years. The resin system is my largest complaint. As a mobile user, the resin system isn’t terrible; but it’s definitely not good either. As a PC user, on the other hand, the resin system is a massive turnoff for many. PC has many RPGS and MMOs that you need to compete against. This game has massive potential and made me start enjoying RPG and MMO styled games again after 7 years of nigh-non-stop Warframe. This game can easily become the next Warframe that shapes the future of Gacha games! The resin system is sadly the only thing holding this games true potential for longevity and sustainability in the PC/Console market. Until changes to the resin system are done to make this game grindable for hours on end, my spending will come to an absolute halt. I won’t support a game that forces me to stop and slow down my farming, especially with the way it was advertised and appeared to be through the starting levels. When these changes are made, my 2/5 star rating will change. If I was rating this game purely on the resin system as a PC user, it would be a 0/5. However, since I see its potential with what removal of the restrictive resin system can do and because I enjoyed playing this game up until it became a turtle-fest, it’s a 2/5. Thank you, and I hope this issue gets addressed..Version: 1.0.2

I would like the game if you fixed this one issue...When I get into the game it’s all dark around me, I can only see one meter of area and when I get in the water it’s just black cubes you can’t see any of the surroundings. I’ve heard great things about the scenery but for me it’s just all black. I’ve looked it up and so many other people have this issue, your game would be amazing if you could fix this. Right now there’s not much of a point in playing if you can’t see anything past one meter.I love your game, no hate I just want you to fix this issue..Version: 1.0.2

My opinionFeels like within the first few days they are being generous with there currency but you soon realise that you are unable to do anything end game without paying to get there even if you spend 12+ hours a day every day for weeks on end isn’t going to help you as much as dropping $1000 dollars, they limit the currency you even earn in game, save your time which is way more important then money and go find another game too play cause this game doesn’t reward you for your time just how much you spend.Version: 1.6.0

A little disappointedGame looks very pretty and combat is fun, and is certainly has a large world to explore. That’s where the positives stop. Nearly everything causes the game to either lag or crash - such as entering a menu or turning a corner to quick or beginning a cutscene. Combat seems fun until you realise that the enemies give so little experience that there’s actually no point fighting them. It’s actually quite hard to level up your adventure rank so your progress gets stopped quite quickly. The Gacha rates are atrocious - the worst I’ve seen in any gacha game. 0.6% for a featured unit is laughable. I imagine the game runs better on a PC or console but for mobile devices this game needs some performance enhancement - the crashes are completely unacceptable for how much space this game gobbles up. I’d like to see improvements to game performance, gacha rates, and more reason to engage enemies. I had very high hopes but I’ve had a very disappointing experience thus far..Version: 1.0.2

Crashing againIt was working fine about a week then it crashes again now. *sighs* i was in the challenge when it happened, so i have to redo it again. -frustrated traveller on 11 pro users.Version: 1.4.0

Good but crashing...Genshin is a very well made game in terms of graphics, characters and most of everything else. Only problem I have is the constant crashing. Like most other reviews I have read, the app crashes every 10 minutes, if I open the character menus or teleport to anywhere. I’ve tried re-installing, restarting my device and watching other videos for help but nothing seems to work. Other than this it is a great game..Version: 1.2.0

Fix ZhongliMihoyo out here ripping players off and pretends to be deaf and stays silent. This won’t end well in the long run for this company..Version: 1.1.1

White Screen of DeathI have the IPAD 3 PRO. Downloaded game and when I open it all I get is a white screen. I’m assuming others have had this happen? Any known fix? Thx.Version: 1.0.1

Beautifully designed, with great gameplay but.....Really have been enjoying my time with this game the world is absolutely stunning, the dialogue I find to be quite humorous and the gameplay is overall really fun. I especially love the way the elements will interact with each other adding another layer of thought behind party builds. However this game is very very very very greedy surprisingly for a mostly single player rpg with very limited co-op. The rates for the gacha are actually absurd the rate for a 5* character/weapon is a measly 0.6% which would be acceptable if you didn’t have to get a character 7 times to actually fully unlock their constellations(abilities,talents, passives etc.) as well as the 0.6% being split between characters and weapons so realistically there’s a 0.3% chance of pulling a 5* character and 0.3% for a 5* weapon; so unless you have 10’s of thousands of dollars to spend on the game to actually get the characters you want your best bet is to be f2p and just go for 4* characters that way you may be able to unlock there full potential (constellations) Hopefully that will be addressed considering the recuperated the development cost in 1 week of the game being out. If not I don’t see much longevity for this game which is a shame because it has limitless potential if the devs can see past the money bags..Version: 1.0.2

Another 1 star review..They still haven’t fixed the issues with the resin system (games stamina to do quests for rewards) and it has been months now. There’s recently been an issue with one of the newly released heroes who was underpowered - as part of listening to the community (which was great) they’ve made changes to the element the hero belongs too and the character itself making it way too OP and power creeping the game. Stop bandaid fixing stuff and address all the issues - now the elements are further unbalanced and nothing has been addressed for the future of the game.Version: 1.2.0

So far it’s been good but it has issuesReal time cutscenes run well but prerendered ones don’t work at all, they’re basically a two slide slideshow with deep fried audio. The levelling is a bit uneven, with a lot of time wondering what you’re meant to do next when all the quests are ten levels too high. The game almost constantly crashes but at least it saves where you were down to the second (unless flying) so no progress is really lost. So far level geometry is fine, except in the city where some buildings can be climbed through and into the void. I wish the map was more detailed and some way to see custom markers in game like normal quests. What I really like is the swapping between characters and the little puzzles to unlock chests. I love achievements too much, and I hate how I can’t find any eagles to shoot..Version: 1.0.2

App crash at first playAfter download full game resource, I was so excited to jump to the game quickly. But the experience I got is so bad, unexpected. The sound has crashed, the gameplay with black color, and bunch of unexpected lights. Then I can not see anything. Anyone has same experience as me?.Version: 1.0.2

Lack of account securityPlayers have discovered many security flaws in how your account information is handled, such as ways to bypass captcha, reset someone’s password, and expose your phone number and email. Mihoyo quietly patches these without offering any explanation to players. The players have been asking endlessly for a proper 2-factor Authentication system, in order to protect their accounts and information. It’s ridiculous that in this year, a service can be released without even the option for 2FA. That’s a basic security requirement. Mihoyo has failed their players. Additionally, the one time Mihoyo has released a statement about security flaws, they took no responsibility and instead blamed players for “sharing accounts or selling accounts”. Despite all the easily available proof on how to brute force into someone’s account - which Mihoyo was clearly aware of, as they quietly fixed it, but STILL chose to blame players in order to save face. Not acceptable. There is no excuse for not allowing players to protect their accounts, especially when money is involved. DO BETTER..Version: 1.1.1

It's a Scam, But I Don't CareThis game is pretty good! Its fun to play with friends. Im not sure how the performance is on mobile because im a PC player, but it runs smoothly and it looks good. But there are some massive flaws with this game. As a F2P player, its very hard to get literally anything in this game. No, I don't want Lisa constellations I want a 5 star. Yes, thank you for the pity system, but its literally so hard to get a 5 star. It costs so much money/time that its honestly insane. Plus, the resin system is also like.. yk.. bad. Domains are super hard to get anything worthwhile from if you are below ar 45, and I yknow, need artifacts to get to ar 45. And I feel like the wish system is literally so biased (ik thats not how it works but like jfc), like, I'll see people who will draw 3 5 stars in one pull then 3 4 star characters. How is that fair? like the story but sometimes it gets a little confusing. And this game gets so boring after ar 40, I am aware that It's not fully released yet, but like, the only things that you are able to do is grind for artifacts in the same boring repetitive domain over and over again and then get nothing. So basically, this game is a scam. But do I care? Not really, this game is fun to play sometimes, I like the story, and it's really pretty. (It's fun to beat stuff up). Overall, I'd say if you have amazing luck, play this! Otherwise, do Not touch this game unless you want to suffer.Version: 1.3.0

IPhone 6s Plus Support issues?The game runs on my phone. The start up took a whole 20mins to run through the cinematic for the game! My frame rate dropped to a point where only audio could be herd. Also running through tutorial.. felt like I was running in a black room because I couldn’t see long distance views.. felt real buggy.. if it stated my phone wasn’t supported then I wouldn’t be here blabbing about how awful it was.. anyhow please fix I am really excited for it to be playable on my phone 🙏 Thanks.Version: 1.0.1

I’m not sure about thisI don’t know if this is a game function but when I start playing i can see my character and like 1 meter of my surroundings then blackness so I kinda find that hard to enjoy also the beginning video is laggy also the audio is laggy you should also fix the wet effect because when it happens all I see is a blinding ball of light:EDIT now when I open the game all it shows is a white screen.Version: 1.0.1

Big potential but be tread carefullyThis game has amazing potential with everything done well being done extremely well. Visuals are top notch, animations clean, gameplay and combat system is FUN, music is loveley and there’s a lovely set of characters. What it doesn’t do well however needs to be adjusted. I know the gacha isn’t as important but even at 0.6 for 5 star is atrocious, 0.3 for a character. Pity is fine but not a point which can be used to defend the rates about a game playing different characters who all play differently. So I hope this gets adjusted and isn’t something to glaze over. This game can last long with the right rates and f2p friendliness (i’m not a f2p) I dont mind but seeing friends leave is due to limiting content and rates is sad. Oh yeah limited content, the resin is an issue in this game thats the currency to grind bosses and dungeons. 40 for elite monsters 120 cap and only 1 every 8 min. It’s like other gacha games. But this shouldn’t be like another generic gacha game this has potential to break all the tropes and pull in new people. Feedback of similar kind was given by many players during the beta but none were implemented, it’s a worrying trend. I’ve enjoyed the game during my time with it but I can only hope it will stay much longer without bleeding players once they realise things run out to do. Gameplay 2 stars Atmosphere+ world 2 stars Business model -1 star Energy currency to play 0 star Edngame trudge -1 star.Version: 1.0.2

I expected it to be betterWhen I saw other people playing the game and say how cool everything was, how the graphics are amazing, the story is engaging, when I got the game I was excited. But when I actually opened it the screen was black. So I thought that this is just the opening screen but when I started to play, everything around me was black and I can only see a certain section of where I was. It made me really uncomfortable and I felt pain that I couldn’t play the game. I had really high hopes to be able to play it but I couldn’t. So since I wanted to play it I continued to but when I got to the part where I got sucked up in the tornado and had to fight the dragon, that’s where I gave up because my whole screen was just black and I couldn’t do anything. So when I went to the app on the App Store I saw that you would have to have the iPhone 8 or up, I got kinda mad because not everyone is able to get the newest phone. Some people don’t have that kind of money (like me). So the MAIN BIGGEST thing you can do is to let the game be playable on all mobile devices so that way everyone can be happy and play. I know this game is new and all and you guys have a lot of reviews but I think this is a main one to do or at least think about. Hope you guys see this review and react to this. 😊 Also your other game (HonkaiImpact) is REALLY good so I thought this game was gonna be good..Version: 1.1.1

Could be the perfect game but-Unfortunately resin exists and the devs refuse to listen to us when we say resin is obsolete in a game that has no pvp. It accomplishes nothing but discouraging people from playing because every tiny bit of progress is gated behind either resin, time, exp book/mora scarcity or all 3. Timegating is fine but the resin needs to go. Let us grind if we want to. Also the gacha rates are awful, but since you don't NEED to use the gacha to progress I'll let it slide, I guess. Actually that's a good thing because even if I did pull new characters it would take about a month+ for me to make them usable. (Because of what? Resin.) Don't waste your time with this game, it really is charming at first but looks can be quite deceiving. It'll start making you feel like you're wasting your time soon enough because of how little progress you can make everytime you log in. Shame..Version: 1.2.0

Great❤️So the game quality is great,I love it so real and so calming. BUT and this is a big but, it takes 4ever to update, and it kicked me out 7 times this weak. I’m sorry but this is just uneventful, the game is just great but you can’t play it for at least 5 hours!! The silly kicks,banned,updates, and nonsense is just not okay! I hope you understand me. Please read this, because I might file a complaint if this happens again I just can’t deal with it,horrible horrible. I don’t know my password, and it kicked me out that’s another thing! This needs to stop now it is terrible how you can accept the fact that the game kicks people out for “updates” it’s terrible! Horrible! I hate the fact you can’t deal with this, I am not a Karen I just need to do what’s right for me and the game! I can’t play the game if this happens again I’m so sorry but this is unexpectyble! -Emmirsuin....Version: 2.0.0

The loading speed is garbageI first signed in and it did the usual and started downloading resources. I started at 3:39pm and it reached 100% at 9:06pm then it just sat at 100 for nine minutes and went back down to 98. It’s five minutes later and I’m still on 99, and now that it’s gone to one hundred it’s stuck there. I downloaded this so I could play with my friends but I’ve just been waiting here for 6+ hours waiting for something to load. I still have high hopes about the gameplay because of all the great reviews but something has to be done about loading speeds.Version: 1.5.0

Crashing On Compatible Devices!I am currently using an iPad (6th Generation) which is fully compatible with this application, or so it says. I’ve tried resetting all settings and re-installing this application but it still didn’t work. It doesn’t crash immediately, it crashes within about 10 minutes of gameplay, or even less. I’m also having my suspicions on the new iOS 14 as many people are having application crashing problems. Their cases are a little different since their applications crashes immediately. Another issue I had with this game is the laggy animations. In the intro, nothing moves and the sound was glitching. The rest of the game’s animation are still a bit laggy but way better than the introduction animation. Please update your game since I highly enjoy this, I’d rather play on a mobile device than my PS4 that way it’s more convenient. A feature I thought would be pretty nice is you can log in through your PSN account in mobile devices, or even PC. If you can do nothing about these problems, let’s hope Apple gives us an iOS 14 bug fix!.Version: 1.0.1

Fun game but it crashes too muchI first enjoyed the game but after spending 1 week playing it, I got tired of these crashes I’m having. I’m on an iPhone 8 and I’m having problems with this game not crashing around every 10mins or even I want to teleport to a place. I haven’t seen my game crash after opening it but it does randomly crash while I’m doing a boss fight, co-op and doing a story quest. Is it crashing because of my device or it is something else?.Version: 1.0.2

It won’t open?—I’m on an IPhone 6S, and it won’t open, so I’m stuck on a white screen with the logo (“Genshin Impact”) on it and 4 ’0’s at the bottom right ..Version: 1.4.0

FIX ZHONGLIStop gating major game mechanics on five star characters behind constellations. Fix Zhongli. Stop being greedy. Do not spend any money until mihoyo addresses this (I’m going F2P until they do)..Version: 1.1.1

The downfallI love Genshin impact. I’ve grind pretty far, played with friends, met loads of new people and continue to keep updated with everything because of how compelling the story and how amazing the art style is. The fighting, characters, voice actors are all super amazing and make this game worth while however what I don’t like about this game is the hackers. The amount of people who’ve had their accounts hacked, lost all their 5 star weapons, artifacts and primogems is way too much for this company to keep ignoring it. They’re so ignorant and literally don’t care as long as other people give them money. If you’re deciding whether or not to play this game, don’t. it’s a waste of time to grind for weeks on end for the perfect set or enough primogems to be lucky enough for a single 5 star weapon or character just for someone to hack your account and destroy it. Mihoyo will just leave you a “sorry for your inconvenience message” and 5 primogems as an apology hoping it would fix your issue which is just appalling to say the least especially for a company this great. it’s just disappointing..Version: 1.4.0

Major issues but very fixableThere are some huge graphical issues while playing on my iPad on iOS 14. Textures not loading and an endless sea of black unloaded space. Also would like to see controller support, as the game already has controller support on other platforms.Version: 1.0.1

The game doesn’t translate well to mobileGenshin impact is a great game. very fun to play, engaging story, and aside from being a BoW clone it has an element of uniqueness to it. Over all a great game, but just not quite there on mobile. Has a lot of lag, but on top of that doesn’t provide the must haves for mobile gaming. The game doesn’t provide an option to rearrange ur hub layout, which is super surprising Bc this is a simple service that is provided by almost all newer mobile games. The game isn’t claw sensitive, for example if ur using an archer and you do an aimed shot, the game doesn’t allow u to hold the shoot bottom with one finger and aim with another which is really annoying. It’s not always a problem but it definitely get in the way. The game also isn’t compatible with a controller which is also surprising. It’s seems like the games has an obsolete approach to mobile gaming which is weird Bc the game legit just came out. Aside from the hiccups it’s a great game, just a way better game on every other platform. Take for example Fortnite mobile, epic was able to take the experience players had on pc and console and give it to mobile players. To the point where some mobile players were able to out preform some console players. That’s was amazing on epics part. Genshin hasn’t be able to make the game comfortable to mobile players and that why I’m giving it a 3. If this was a review on p4 I’d give it a 5. Devs not to make the game a better experience on mobile.Version: 1.0.2

Game is fun, but seemingly completely graphically brokenI do not know if it is a problem with my phone, which is an iPhone 6s, but there are some major graphical issues. My most major problem is that there is a massive black dome around my character, which makes it incredibly hard to see anything. Other issues were that the fact were that water was black, and there was BLINDING amounts of white bloom at some points. Despite these bugs, the combat, collection, gliding, and movement are enjoyable, but due to the issues outlined above, it is extremely hard to appreciate any of this. If you do not have these issues, I highly recommend this game, but with these bugs? I would not Hopefully these are bugs that will be fixed. And if they are not bugs, but rather the limitations of my phone, than I hope that the game page is changed accordingly..Version: 1.0.2

The game is great but...Game crosses out most points of a good RPG. Lots of exploration. A good plotline. Unique character cast. Beautiful graphics and music. The voice acting is acceptable and the battle system is fun. Some negatives are probably just the horrible internet connection. No matter how "advanced" your device is the game lags and disconnects every minute even at low graphics. I would like a more stable network though since the constant lags can be a let down. I don't want to wait a whole 5 mins for the title screen to open or a whole 60 secs for a cutscene to buffer. Sometimes I get that annoying black screen after one and it takes forever or never loads the character and I have to force close and restart, wasting another 10 minutes just to run game. To be frank, I won't waste my time trying to play a buggy game since most your time is spent on praying to the Seven Gods to make it load properly. I'll wait for the PlayStation and Switch versions..Version: 1.0.2

Good game but. . .Tl:dr Beautiful game but sucky leveling system and impossible special items. So I downloaded this game because I’d heard and seen so many good things about it. The graphics, open world and storyline are absolutely stunning. But the storyline came at a huge time expense. Complete the first chapter by level 3? Can’t proceed in the story till level 5. Finished chapter 2 by level 8? Sorry can’t continue till level 11. And believe me when I say the leveling system is slower than cold molasses. It took me literally 3 weeks of clearing daily quests and side quests before I could finish chapter 2. And another 4 weeks before I could finish chapter 3. Then there’s the issue of the character and weapon enhancing system. After a certain point weapons and characters need special items in order to continue advancing in power. Well let me tell you after searching and unlocking the current entire map (at the time anyway) and trading with people and crafting and going to the in game shops that exchanged special items for the items you needed I could not get my characters/weapons to progress any further to the point where I kept dying every 2 seconds. If you’re willing to put these things aside for the story and graphics then be my guest. But most people don’t have the patience to sit there and grind out something and get nowhere. That’s why I gave this a 3 star..Version: 1.3.0

Fix the pity systemWasted 50 pulls jsug for rosaria and end up getting constellations of fischl and barbara. Not to talk about the other 78 pulls i wasted for venti jusg for a fickinf jean. please lower the pity system to 70 at least because this is impossible for f2p players.Version: 1.4.0

Help for 8+ and lower devices.Heya guys, many of us have been waiting for this game for a long time and now that the game is released the community is buzzing. However there is one thing that bugs me. I use a 6s iPhone and although the gameplay is good, many people with phones less than mine are suffering with black skies and with that annoying bright light. Plz fix this. I know this is a huge game and it takes a lot of hard work to keep it together, but lots of players who’ve been waiting since last year have had their hearts broken with these problems. I give 4 stars because this game is amazing, and the -1 because of the graphical problems we face. Thanks! MaxiDaTaxi Or in game, TitanRekterR30.Version: 1.0.1

Awesome butThis game is console quality on a mobile. It’s insane. However, there are a few things I would like to point out. Firstly, the frames are really laggy even when I have a good signal (eg. Today I was sitting next to wifi box) and it kinda kills gameplay a bit. This happens especially with the video/conversation things and the loading sequence at the start of the game. Even when it isn’t lagging, it takes out a huge chunk of my battery- an odd thing I’ve noticed is that it takes more battery when my phone is off/ in background than when it is on? At most I can play for 2 hours before my battery depletes, assuming I don’t do anything else with my tablet except playing genshin. Those are my only complaints and they seem to be a common topic in the reviews. Mihoyo, please fix these so we can give you the five stars you deserve!.Version: 1.2.0

Decent game, horrible managementThe game is well made and fun, for the first 10-20 hours you’ll have a lot of fun exploring and immersing yourself into this game’s world. And that’s a trap, mind you. After the initial honeymoon phase, you’ll see the game for what it really is: predatory, horribly mismanaged, restricting, and unnecessarily grindy. The exploration high only works once and afterwards everything becomes routine, as there is little to no incentive to re explore the world. The rewards for exploration are also horrible, seeing as how you get 2-5 primos per exquisite chest and you need 160 for a single roll that has a 0.6% chance of pulling a 5* and a 5.1% chance of pulling a 4* (3*’s in this game are universally garbage except in the very early game). Stamina is capped at 160, and only recharged 1 point per 8 minutes, where domains need 20 resin per run and bosses need 40-60. Yes, this means after the initial 10-20 hour high, you can only repeat a domain 8 times maximum after waiting for over 21 hours for stamina to recharge. But these are not the biggest problems. The biggest problem is the just how horribly MiHoYo treats its customers, their personal security, and their feedback, to the point where it’s downright insulting. There has been a hacking pandemic that has stricken this game for the past 2 months with no end in sight, and MHY refuses to even implement basic security measures for its players like 2FA. Their website is essentially an open mess where a slew of player information from their emails to their phone numbers can be easily acquired. Not only that, but retrieving accounts can take upwards of a month if they respond to you at all, and there has been a rather infamous case of a dispute where a hacker acquired a player’s account because the hacker purchased ‘top ups’ on the account. Don’t even get me started on the Zhongli controversy, in which MHY completely ignored player feedback across the world as the company gutted a hyped and loved character for the sake of future profits. Tl;dr this is a good game held back by terrible mismanagement. If you want to try it out, be my guest, but remember not to fall into any of the freemium traps they’ve laid out for you after the initial 10-20 honeymoon wave is over..Version: 1.1.1

It’s awesome! Just a few improvements to be made.I really like this game. I was seriously surprised to see it work on my weak ipad, and with my horrible internet, and it’s really enjoyable. A whole range of characters to choose from, for lots of different play styles, and, even though it’s confusing at first, it’s overall an enjoyable experience. However... i have one issue. It’s awfully similar to The legend of zelda: Breath of the wild. The enemies are all too recognisable, and there are so many other components that just... make it feel like a copy. It definitely has its own traits and all, and taking inspirations is fine but they’re kind of crossing the line. Though it’s got lots of problems, I’d definitely still recommend it to anyone who is considering giving it a shot. (don’t let the long download deter you!).Version: 1.1.1

Security issuesMy account got stolen. I spend a lot of money and time in this game only to get it hacked. There is a security issue in the game that a lot of players are addressing it. Tectone, Mtashed and ZealsAmbition talked about it and it needs to be addressed. Linking your email exposes the user privacy. Linking your phone number is not recommend as well. A solution is to give the user a two authentification factor so that the account is safe and secure. I will change my rating once I recover my account. I already email Genshin support staff but the time that it takes to have a response back is unbelievable. Some say for the problem to be solved and to get the account back takes months. So if you download the game , make sure to secure your account with everything you can link it up to..Version: 1.1.1

I can’t believe this.Mihoyo, Genshin impact, i’m very dumbfounded by this. I had an AR 49 account with 9 five stars, and purchased all top ups and crazy welkin days.. just to get locked out?? I contacted support, nothing, contacted every other mihoyo email.. nothing. It’s not fair, if i don’t get my main back i want a full refund of the 200+ CAD dollars i spent. — like what??.Version: 1.2.0

TextureThe game texture doesn’t work properly.Version: 1.0.1

1 Star keeps quittingThe game keeps quitting. I’ve updated. Reinstalled. Restarted my phone and iPad. But it keeps kicking me out of the whole game and force quitting it whenever I do the following. - Access my inventory (That’s right I can’t even access my inventory without the game quitting. No access to my inventory means I can’t get to my main source of health. FOOD. So if I’m versing a boss and I get injured I can’t even heal myself or my game will quit) - Changing my party members. For an upcoming battle. That’s right it quits just on that alone. -Trying to cook. It quits when I try to make or cook food. I can’t even do a really simple basic task without the game bugging out. -Talking to specific NPCs like Katherine when I try to claim my rewards or just in general. -Accessing my map. Correct my friends it even quits when I try to look at where the heck I am. I love this game but it’s so unplayable and this issue has been going on for a while. I have straight up avoided whole quests which had stopped me from progressing just because of these problems alone. Please fix it, it’s ruining such a great experience. I can’t give a game more than 1 star if I can’t even play it!!! These are basic stuff it’s not even specialty and shouldn’t be causing such a strain on the system that it straight up boots me from my own game..Version: 1.2.0

Release weak charactersTheir latest 5 Star character(rarest level) is weaker than it should be. Zhongli can't play any role better than other current characters. You pretty much have to pay real money to get him and Mihoyo is trying to pull a fast one on its dedicated fanbase. I am happy to pay for battlepass every month if the content and characters stay great but they are beginning to show how increasingly lazy they are. I will take a break from buying battlepass and spending $99 on gems every new wish banner I want. They favor horny straight neckbeards too, all the girls are showing some amount of skin even if they are an actual child. I don't want to see Mona's camel toe, we need hot men to play and skins for everyone so I can cover up some of these girls..Version: 1.1.1

It’s crashing all the timeIdk about you guys but I just got the app and it crashes every time I go in it. It shows like a white screen and then crashes right after. I tried reinstalling but it’s still the same problem. I waited for months for this game I’m very disappointed..Version: 1.0.1

Plz fixHi devs, let me just start off with saying the game you made is fantastic it’s my favourite MMORPG, what down let me tell you what the are, I only got two so it’s not too many but it’s still annoying. 1. Sometimes when the cut scene is done I can’t get my controls back like my joystick and my attack buttons. 2. This one is pretty much the same as the first one but a little bit more annoying, again sometimes Cut scene is done The screen is just dark,there’s nothing there except darkness. So please fix these glitches and some other glitches in the way..Version: 1.2.0

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