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My BMW App Complaints & User Negative Comments 2024
My BMW app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using My BMW? Can you share your negative thoughts about my bmw?
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My BMW for Negative User Reviews
✓ Cannot connectI am in Canada. Previous Connected App worked. New app keeps asking me to login to BMW USA and when I try, it tells me to permit cookies on my browser, which is permitted already and will not let me log in. App is useless..Version: 1.7.3
✓ Lots of potential held back by convoluted/wasteful UX and slow operationThe BMW app integrates with the car on a deep level and offers up many useful features…if you can get to them when you need to. The home page of the app is used up by a massive image of your car and some text that usually says ALL GOOD- so other than a few command buttons and some status info, you have to scroll or tap around a lot to get to anything. Compared to Tesla’s app, it’s a lot of menu navigation. I’d like to see charging assistance more accessible, and commands to the car to function quicker. My most used feature, pre conditioning, will take 7-10+ seconds to confirm that the command went to the car. And often it will say something went wrong or another command is already in progress. Finally, this app makes you periodically re-agree to T&C by checking a tediously small box- moderately annoying..Version: 3.9.2
✓ FOD for IXBMW Canada, when will the FOD be activated for Canadian BMW iX owners? Many other nations have the opportunity to upgrade their Parking Assistance Plus to Pro through FOD after vehicle delivery. However, Canadian iX owners have not had this chance. Thank you.Version: 3.12.0
✓ Scheduling service with app is USELESSThe list of repairs or service is not organized or clear to users. Other brands do a much better job when it comes to picking services thru app or website. BMW should be able to figure this out. It doesn’t make sense that when I schedule a service and show up to the service desk they ask me why I’m there. Why have the app?!?.Version: 3.12.1
✓ 壁纸还会过期节日壁纸过完节就不可用了，设计师脑子是不是进水了？！关键你普通壁纸还没几款好看。一个免费的U I还搞限期干什么？？.Version: 3.12.3
✓ Update did not match to the carThe app and car did not sync same update information, I hope you can fix this. Thanks.Version: 3.12.3
✓ 2022 x3Since the end of October I’ve been losing connections to my car. Went to the dealership to have the connected drive fixed, and now two days later the app stopped connecting again. Can’t lock/unlock/remote start… please fix this issue.Version: 2.11.0
✓ A modern app that does not even work in Canada or 2022I live in Canada and it’s asking me to login to the BMW USA then iff I go to any other country it will not let me use it it will say login BMW USA.Version: 4.3.0
✓ Remote startCan you add remote start with an update for bmw g30.Version: 3.9.3
✓ Needs an improvementIts been since 2020 that i am having BMW but I can’t have my home address in BMW maps. Someone has to look into it..Version: 3.12.3
✓ Fine, but questions about privacy and tracking[Update: BMW responded that they fixed the link to the privacy policy. Still no response on why they do cross-app/site tracking.] The app works fine for me but tbh I don’t use it for much other than checking that my doors are locked, or turning on the fan before I leave on a hot day. Three stars because it works fine but hasn’t blown me out of the water. What I have to wonder about is why the app is trying to do activity tracking across sites and apps? There are exactly two apps on my phone that have asked permission to do this - Facebook and My BMW. Not great company to be keeping if user privacy is something you want to appear to care about. I assume BMW are selling user information to marketing and location tracking firms, but I’ve no way to tell because the link to their privacy policy from the App Store is broken (gives a 403 error). Happy to update this if I hear back from BMW..Version: 2.9.2
✓ Basic and that’s about it…This app does its BASIC job—just that. It’s not a smart app and not very interactive for that matter. You want to find information about your car? Of course you have to go to the app to check. BUT what if you forgot something like locking your car or your parking lights being on for an extended period of time without you knowing because you know we get distracted and as humans we’re prone to errors? Guess what?! You will never know because this app doesn’t have that capability of notifying you. It’s not like other apps *cough* Tesla *cough* that’ll notify you if you left your boot open or if the light is still on. I mean I guess I don’t really need these “simple wants” since I have a very nice neighbor who’ll call me when things like these happen. I mean I own a all-electric BMW vehicle so I reckon it’s not too much to ask for a little bit of good technology you can rely on. Vent now over but still feels strongly about this unless otherwise convinced. Auf geht’s!.Version: 3.12.3
✓ Missing featuresSharing via Apple Maps is gone with the latest update *** I miss the following features: 1. To send the address from my appointment calendar. The way it was in the Connected Drive via “Activity” 2. 3D view of the maps 3. Directions from my car to my current position via Apple Maps 4. Notifications when my car leaves/enters predefined radius location. And not just a single one, but many 5. And still. Please enable iPhone key. My car has all necessary features and packages. The only missing thing is the date of production, which is 2 months earlier. I’m sure my car has everything to use the iPhone digital key! 6. Apple Watch 7. Anyway to control remotely not just the start of engine and the conditioner but also define the temperature of the conditioner from the phone remotely?.Version: 1.5.0
✓ What happened to the widget??Since the most recent update, the widget is no longer available. Please put it back!.Version: 3.12.1
✓ Less Features/Buggier AppBMW replaced their old app that had the ability to send directions right to the car’s GPS with a less featured and more buggy web app. I was hoping they’d get this new app up to par before disabling the old one, but no such luck! The app looks nicer, but works less good. Very disappointed in this. My main gripes are: - searching for directions based on business or landmark name doesn’t come up with as accurate results. The other app would almost always find the location I was seeking, but more often with the new app, there’s the wrong results and I have to google the address and copy and paste. - sending directions to car is both slower and this app only sends it to the messages section, which requires multiple extra steps to start the gps. The old app would send to the car faster and start the directions on the gps right away..Version: 1.5.2
✓ What a load of rubbishThe app was terrible to start with. Only allowed you to remotely unlock, start your horn! Now BMW want to charge you $120 annually for these substandard services. Wake up BMW and look at what your competition offer, remote start for starters! Not worth the money! And BMW needs to improve their remote services they are well behind the curve.Version: 3.12.3
✓ App rarely worksWhen considering bmw during my car shopping I was sold on the idea that I can do everything through the app it was such amazing technology and conveniences. Of course I ended up getting the x3 only to discover the app rarely ever works…I have done everything that many others have mentioned to no avail…im having to reset the vehicle twice a week to get some use out of the app but half of the time the remote start doesn’t work, the door lock/unlock doesn’t work, and it will tell me that the vehicle is still located somewhere that I was at days prior…a major fail for bmw so disappointed for such a brand claiming luxury and being so expensive…this is definitely deception at its finest. Sure the features are great and make your life so much easier…but they don’t tell you that 90% of the time those features don’t even work. Shame on you bmw..Version: 2.9.3
✓ Does not understand timezonesI booked appointment through the app at Vancouver store which is pst time, and one week later I discover my appointment is booked 3 hours earlier it should be. So instead of a reasonable 11 am appointment I now have a 8 am appointment because app developer was in EST I guess..Version: 3.9.3
✓ Please remove charging page from defaultI have 2018 530e. A recent update made it so that opening the app opens the charging view so I can see a giant circle with a charge percentage. If I want to preheat my car I have to close this page and go to the main view that still shows charging info. So… this is annoying and serves no purpose. Please fix..Version: 3.12.3
✓ Lacks Full Calendar IntegrationGiven that this App has been available for some time in the EU, I was excited to finally see it released for USA. But much to my disappointment it’s a stripped down pale version of the old BMW Connected App. I had my fair share of issues with the old App, but seriously how could BMW not build proper Calendar Integration into the first release! It’s clearly an option you can enable, but it doesn’t sync your calendar to the car!! BMW added extra steps to search or share destinations to send to vehicle in this release. In the old App, I just sat in my car and based on time/location I received a prompt on iDrive screen to navigate to my Upcoming Destinations. I seriously hope BMW is working to add this back in or fix it. Several other missing features compared to the BMW Connected App… but proper Calendar Integration, and ability to create multi-stop destinations like the old App allowed are frustratingly missing. Expensive car… Average app..Version: 1.4.1
✓ Reliability needs improvementApp is not sufficiently reliable. I occasionally have to delete and reinstall when the Passive Entry no longer works. My wife’s Tesla also uses my iPhone and I’ve NEVER had to reinstall the Tesla app to drive my wife’s car. On another point, please consider making it easier to enable/disable Passive Entry and make the Apple Watch app mirror the status of the phone app. When walking around my house anywhere near the garage, my 2024 X5 M60i cherps to life and then back to sleep. Pretty annoying and again, not a problem for our Tesla. I’ve disabled Passive Entry in my Apple wallet on my phone, but the watch ignores this setting. I end up removing the Apple Watch app as it’s too cumbersome to click thru to disable and then tenable..Version: 3.12.1
✓ Widgets don't work after the last updateHi, It seems the app is updated but widgets are blanks.. I removed and re add them but it didn't solve the problem..Version: 3.12.3
✓ Rarely worksI, sadly, have not had the positive experience with my 2020 M550 some users have enjoyed with this app. I have been working with the app, always updated, to the latest version, for slightly more than one year. My vehicle rarely receives directions sent to it through the app. The 3D view and even the vehicle data such as the odometer rarely work. I can not lock or unlock the vehicle, and I can not remotely vent the vehicle. I have tried using it about once a month for this time only to have had it work for 8 to 10 days in total. In my attempts to make the app function, I have deleted the app, disconnected my car from the connected drive link and then reconnected the car and downloaded the app again. I have done this in several sequences, and I have worked with the BMW Genius line at BMW North America which yielded the same results. An engineering ticket was even created on my behalf by a “Genius”. This was never answered despite my own follow up calls roughly every 4 weeks for about 3 months until I finally gave up the effort. I am in south Florida, have strong 5G cell service with my iPhone 12, and have fast strong WiFi too. I was very much looking forward to the directions feature and the remote ventilation capability. Having the app fail to work is, for me, worse than BMW never claiming the ability..Version: 1.4.2
✓ Problems have constantly occurred with this AppProblems have constantly occurred with this App door loc cal gong and unlocking the car. Time delays and having or art or too unlock several times, both in cold and warm weather. Requires improvement. Will see if this new App corrects the issues.Version: 3.9.3
✓ Issue with scheduled chargingFeature request: For this app, can you make it easier to toggle between charging immediately and charge in schedule. In my case, if I’m charging at work then I want to always charge immediately. If I’m at home I’d like to charge within my time slot to take advantage of lower electricity rates after midnight. Currently I have to tap 3 or so buttons from the home page to make this work. It should auto sync with the car when I press the toggle. Previous review (still applies): This feedback is more about my car (2021 x3 EV hybrid). It annoys me that if I want to charge only during off peak hours (starting midnight) then I would get notified that the car will start charging at midnight only to be unpleasantly surprised that the charging did not start at all and my is completely discharged still. This is not the apps fault but perhaps there could be some notification that the car was too dumb to start charging on time..Version: 3.3.1
✓ Keeps getting worseThis is a joke right? It has to be a joke. “Okay we’ll update the watch app to include some useful functionality BUT ONLY IF THE WATCH IS CONNECTED TO THEIR PHONE!!!” This must be the famous German sense of humor I keep hearing about. I’m glad I thought to test this out before I tried to rely on it. Another watch app update: Turns out it’s even more useless than I thought. It only works if your watch is connected to your phone!! That’s right, we’ll make a watch app that basically gives you a tiny bit of information but only if you happen to have the phone on you and could look at that anyways… Update: now they have an Apple Watch app and are in the running for the grand prize of “most totally useless app ever made”. Can it unlock the car? Nope, remote start? Nope, tell you where the car is? Nope. literally does nothing but tell you the range and state of charge. Tried this morning multiple times to set a departure time. My car is connected and the app is connected but it keeps failing. Maybe BMW should consider hiring at least one professional developer to work on this app. Either that or contract with Hyundai who seems to have this figured out. Probably fails at least half the time I try to start pre conditioning. I have a good connection for both my phone and the car but still I get the “failed to send…” error. Pretty disappointing for a BMW..Version: 3.5.0
✓ Terrible AppThis app is useless. No facial recognition, not nearly as good as the Connected app. In my opinion. Followup: BMW developer sent statements that were impossible to follow. Written in computer speak, beyond comprehension unless a person is a computer wizard. Also was told to send something to profile, send something here, send something there with no email address provided. Nothing but words, no action, no interest. After reading all the other responses, many don’t like the stripped Diebner app foisted as “new and improved”, which it is not, in my opinion. The original app needs to be supported, this needs to be removed. This is just a horror show. Does anyone know what causes company to take something good, and come up with something that is worse? Who convinces this to happen? Who decides that removing items is an improvement? Who actually develops these garbage apps? This “new” app is not a positive for BMW, in my opinion. The developer could not explain in easy to understand text how to turn on facial recognition. It seems the developers don’t know how to communicate with a person who is not schooled in computer use. Maybe BMW needs to find regular folks to teach the developers how to communicate with ordinary folks..Version: 1.3.3
✓ Doesn’t work in CanadaIt doesn’t work in Canada. Can’t put in my Canada address..Version: 3.9.0
✓ Each update something goes wrongI get used to the old version, most things work. Then an update comes along, even more things don’t work! It now doesn’t update my status!.Version: 4.3.2
✓ Would be good if it workedWhenever you travel, the addresses you send to the car for navigation never makes it to the car. I live in NYC, and just traveled to New Hampshire. The "send to vehicle" feature worked once or twice, then the rest of the trip wouldn't reach the vehicle and wouldn't load under "Received Destinations" from the app. I tried the next 4 days. No luck. I logged off and into the driver profile in the car, and logged off and on in the app. No use. I hoped when I went to Boston it would work, but no such luck. So even in big cities, with plenty of signal, it still doesn't work. Lo and behold, when I pull into my garage in Brooklyn, in comes all the destinations that refused to load the whole trip. So when I'm home and I know the neighborhood and don't need directions, that's the only time it works, so what good is it?? This also happened before, both with this app, and the previous Connected Drive app. The other features continue to work (vehicle status, ventilate, etc). But not the "send destination to vehicle" feature, which in my opinion is the most useful feature of the app if it would work..Version: 1.5.0
✓ Not sure it’s much of an upgrade?Maybe it would be better if I had a more techie car, but my brand new X3 plug-in has enough features and not much of an upgrade from Connected to My BMW apps. I have to scroll horizontally through unintuitive menus to see total miles, percentage charged, and fuel levels. I didn’t even know I had to scroll and wondering why it didn’t tell me my battery’s percentage anymore. In the Connected app everything was there. Lost remote horn function that helps me find the car in big parking lots. Only real added value I can see on the new app is that I can now change the avatar photo in iDrive 7. Will keep using the old app until it stops being supported..Version: 1.3.3
✓ Broke a good thing.Integration between sending addresses from my phone to the navigation never works with the new app (yes checked all the settings per their instructions, etc)… the App says the address is sent, it never shows up (hard wired connection or wireless, neither work). You also used to be able to see the stats of your vehicle in the Home Screen —mileage of the vehicle, mileage remaining/gallons left in the tank. Now, nothing. Also, under the old app if it was left running and you had it plugged into your connected drive port and connected to your iPhone the app would stay on and open so you could see the information while you drive. Now it turns off once you start to drive meaning you have to type in a PIN or position yourself to use FaceID while driving. At best I’d say this app went from great to half-baked. Buy hey, it has great new ways to now “buy more digital options” while you drive! 👎🏻👎🏻👎🏻.Version: 1.3.3
✓ Safety issueGreat car, but the fact that some of the 330e, not having driving safety cameras makes them dangerous on the highways. I bought this new car with the mind that in 2023 all expensive cars are equipped with such safety light alert existing and functioning. When, I found out that it is not equipped with such feature and took it to the dealer, I was told that, first due to COVID, BMW didn’t get enough chips, therefore some of them don’t have such feature. Secondly, if would be able to return it, yes, but, I will have to sell to them $6000 less than the original price. This was not what I was expecting. I still think the car is excellent, while driving, I have to constantly watch and it doesn’t give me the comfort of driving it with ease..Version: 3.7.1
✓ Great app but extreme delaysThe app is phenomenal but almost all of the remote functions have a horrendous delay to the point where it’s just faster to use my key rather than wait 5 minutes for my phone to lock my car perhaps it’s because i have a 2018 x1 so maybe the cars connectivity isn’t that great but still I expect the app to be better.Version: 3.9.0
✓ Less Intuitive UI and Less FeaturesNote, I never review apps, so this is a big deal for me. Other than looking prettier, this replacement for the Connected app is a real disappointment. It’s feature anemic and the functionality is far less intuitive. There are less remote features. Remote horn is gone. There is no way to see if your sunroof is closed, hatch, or hood. There are features in swipe menus that aren’t as obvious as the old drop down menus. You can no longer see if tire pressure is ok. You can’t see what features within the app are enabled and disabled. I can’t understand why BMW would release an app that provides less than it’s predecessor and is more complicated. Was there any usability studies and testing done with external customers? This needs significant simplification and added features to even be on par with Connected..Version: 1.3.3
✓ What happened to tire pressure monitoring?Update: The developer responded to my review today, which I thank them for and appreciate. However, they did not answer my question. I simply asked when is the tire pressure display function in the app, which they removed about two years ago after an update, going to be brought back? Their answer was that if I want to see my tire pressure, I should go to the car and use the screen there to see it. This is not helpful at all. This app used to display the tire pressure for my 2018 X5. After an update to the app maybe two years ago, it no longer does. When is this functionality going to be brought back? The app works well otherwise. I docked it one star back when the remote tire pressure monitoring was removed and I’m docking it another star for not having brought that feature back..Version: 1.7.3
✓ Great app, but huge privacy concerns for meThe app works great, and I’d love to give it 5 stars but the recent version of their privacy policy is concerning. It says that BMW can collect nearly any information about my car or activity, (including but not limited to my location, speed, and account data). This is only a small segment of the policy and it continues on to list, in detail, what information they will collect. While this is enough to warrant an issue for a lot of people, it continues to say that they can share this information with BMW entities AND third parties. I don’t agree to these terms and I think anybody that actually reads the policy would have an issue with it. It’s likely they can access this information about me regardless of whether or not I agree to the privacy policy, however I hope this is something they can change..Version: 3.3.1
✓ Not updated appSometimes not connected or not updated.Version: 4.3.2
✓ Non responsive appApplication is up to date on my IOS 16.6.1. All of a sudden it report « no internet ». So I was not able to see charge level and start remote heat. Tried to close application several time, same issue. Problem solved by restarting the phone which is totally inacceptable..Version: 3.9.3
✓ BmwIt was working very well until three months ago. It stopped. It doesn’t do anything once they shut off the engine three minutes later. Nothing works from my phone..Version: 4.3.2
✓ Not reliable enough to be useful in most situationsStatus updates in general are very slow. For instance, choose “Lock” the car (2019 X3) and the command is executed fairly quickly but the fact that the car went from unlocked to locked is not reflected on the app for many minutes. The lag is so long as to cause doubt about if the command was executed successfully or not unless you are standing by the car to witness it. Pulling down on the main screen (iOS) seems to indicate a refresh/reload is happening but the status doesn’t update. The only thing which seems to update fairly quickly on the app display is thing that probably requires the most bandwidth ie updating the Remote 3D View. That works as it should. Two specific issues on my vehicle are: 1) The app shows the sunroof as open even after it has been closed for hours 2) When locking the doors remotely the side mirrors do not fold inward despite being set to do so when locking with the key fob or door handle. There is obviously some capability for the app to control the mirrors since they will fold out (after the user provides permission) to capture an image when updating the 3D view..Version: 1.3.3
✓ Stop making it worse. Just add Efficiency for EVs backPlease stop tinkering with this app and making it worse. This most recent app update messed the charging on my 2021 i3s all up by changing the “charge now” to some other default. Just add back the efficiency meter and feature the old app had. You remember, the really cool one, way way way back when it was a garden, and the more flowers your garden grew the more efficiently you we’re driving?! Or, the most recent one where it would rate different aspects of your driving and give it a 1-5 star rating for efficiency? I didn’t, and don’t need access to BMWFS in a car app, what I needed was efficiency for my EV, charge status, estimated range on current charge, unlock doors, etc.. You’re not even in the correct ballpark for what an EV owner wants or needs from this app. I say it again, BRING BACK THE EFFICIENCY METER!!!!.Version: 1.5.0
✓ Digital key?My car supports digital key but it’s not available in the app…. Why? iPhone 15 is supported by the feature, but it’s not working on my end. Please fix..Version: 3.12.3
✓ Entire charging section - not functionalThe core functionality of this app works fine. But I have an iX and the entire charging history section just doesn’t work/show any of my actual charging history. And public stations or otherwise. And no matter where I’m charging, the app (not the car) show me the speed at which I’m charging. Just an ambiguous bar that shows 0-200 kWh. For making such a big splash with this new EV, seems the app was a bit of an after thought. Not to mention, and unsure if this is an app issue, the promised functionality of being able to share current charge data with Apple Maps and allow it to route plan still does not exist. A bit disappointed in the experience given the price tag of the car..Version: 2.5.2
✓ Horrible, then okayThis app is only good for viewing the VIN number. None of the remote functions work. Vehicle location is stuck on a freeway from three days ago and doesn’t refresh even manually. Deleted reinstalled multiple times with a hard restart of iPhone/iPad didn’t help. Many attempts of phone help with BMW Asist didn’t get anywhere. Except one time, everything worked for couple of hours. They opened a case and told me to “WAIT 10 DAYS BEFORE CONTACTING THEM BACK IF THE ISSUES STILL EXIST”. REALLY? Don’t even try to contact them after their business hours because your call will be routed to a different country with barely English speaking people to “help” you. They hung up on me a couple times too. Update: After 45 days of acquiring the new vehicle and not being able to use first the BMW Connect and then the My BMW apps, finally a fresh reprogramming of the vehicle’s software at the dealership, resolves the problems. Why it took them so long to get to this simple solution for an important security issues? Beats me. Hence the three stars..Version: 1.4.3
✓ Disappointed with new updateSo… with the new update I’m ready to give back my BMW car and its brand new 2024 . The new update doesn’t allow me to use Apple car play and I tried restarting the whole car system as well as connecting and disconnecting my Bluetooth from my phone . My bmw app doenst work anymore I can’t even heat up my car from my phone anymore it gives me error . Basically all the functions are now error . I really am ready to give back my car with the stupid BMW app update . PS: my car is new , my phone is iPhone 13 Pro so it’s not old and it’s fully up to date, and I’m tec savvy I tried everything . Hopefully they fix these issues . I also noticed that when you use another VPN the app doesn’t work either and I often use a VPN on my phone for work, and the app doesn’t work I have to disconnect from my VPN to access the app . Common BMW I expected better ..Version: 4.3.2
✓ Doesn’t workI’m in Canada and it will only let me try n log into the bmwusa which doesn’t work..Version: 2.12.0
✓ New update less features ?!After updating the app, i lose the functionality of remote start the car for preheating. And this update happen jst before winter ?! Make it make sense.Version: 3.12.2
✓ Useless GimmickRarely does the software do what it should. For example, issue a command to unlock the door and you have about a 20% chance it will complete….and if it does, it’ll take 10 minutes. The app will not stop nagging me about updating the software in my car, but updating is not just selecting ‘Upgrade’. I don’t know what the process is, but it’s something like open the driver’s door, turn on the left blinker, flash the headlights 3 times, connect to the car WiFi (which is NEVER used), turn off Bluetooth, take off one shoe…..and maybe if you are willing to sit there long enough the upgrade may start. It’s all just completely useless and gimmicky. We all want an app when we first purchase, then never use it again. I have had the ability to view the image around my vehicle for 5 years….I’ve used it once. If I could actually depend on the app to complete anything, and in a timely manner, perhaps it would be less gimmicky and more useful..Version: 3.3.1
✓ Ventilation/precondition not workingSince last few weeks , suddenly the preconditioning feature is not there on the bmw app anymore. And herein Canada it’s winter time and bmw app not showing a feature which was usually the game changer for most bmw users. I hope it will fix soon by the developers!!.Version: 3.12.1
✓ Not intuitive and confusing layoutI was happy to see BMW coming out with a new app, but now that I have MyBMW, I’m so sad to see the old connected app go. The new app is not intuitive and seems to have less features available on it. It takes a lot of getting use to and features seem to be in odd places. It does look a little refreshed but I’ve grown frustrated with the confusing layout and odd info placement. Additionally, my cars info isn’t updating on the My BMW app but is updating on the old connected app. The new app also goes from showcasing my X3 in the menu to a random m340 I’ve never seen. It’s just buggy and requires some tweaking. I’m very curious to know if BMW did any user studies, as this app doesn’t seem to be an upgrade in my opinion. I just want the old connected app back and all the features I had before..Version: 1.4.3
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