4.9
4.90631 star

Total 45 Negative Reviews

Mobile Passport Control App Complaints & User Negative Comments 2022

Mobile Passport Control app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Mobile Passport Control? Can you share your negative thoughts about mobile passport control?

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Mobile Passport Control for Negative User Reviews

BuggyBuggy, can’t discard changes and get stuck in the “add traveler” screen.Version: 1.0.5

Not a lot of locationsATL and CLT aren’t available to choose and those are a couple of the biggest airports..Version: 1.0.5

Not used in Miami- don’t bother download for MIAI don’t understand how the app doesn’t seem to have a handle on who does and does not accept their app. I just went through customs at MIA 1.5 weeks ago and customs employees said they don’t use Mobile Passport. I wasted time downloading and filling this out. So now you have all my info?!?!? Not cool..Version: 1.1.2

Useless AppThe app would be nice, but US customs and passport control does not utilize it, so it’s completely useless. At least in the Newark EWR Airport..Version: 1.1.2

Incorrect airport infoSan Diego airport does not accept mobile passport in spite of what this app indicates..Version: 1.2.1

Doesn’t work as describedThe instructions say one you install the app you will be prompted to create and account and add your data. This option does not exist. There is only the option to fill out an entry form by air or sea. This app needs a lot of work. Doesn’t work as described on the website..Version: 1.0.3

Scan your passport button does not workScan your passport button does not work.Version: 1.5.2

Useless!I don’t know why they ch as need the app for this. The new app is not user friendly at all! This is a joke!.Version: 1.1.2

Not used anymoreAfter three PSAs instructing me to use the app, I downloaded and completed my profile. Easy enough. The problem is - this app is obsolete. TSA no longer uses it. At least not at DFW..Version: 1.1.2

Newark customs agents don’t accept the appI wanted to use the app to save time at the Newark airport when I arrived from vacation in punta cana (United flight 1518 ) but the agent that processed my family said that was part of global entry. I’m sorry but an app that causes me more delay is a fail for me.Version: 1.0.5

No longer makes senseThe last time I used this app previous to the MPC app was added it was great. Yesterday at IAH it was pointless. IAH had 1 agent processing MPC users , going through this line added an extra 30 minutes getting through customs compared to others on my same flight which renders it useless. Whoever took this over has ruined it..Version: 1.2.1

HorribleLost all information for everything.Version: 1.1.2

IPad and iPhone : should be compatible dataI want to see my data on my iPhone : but all my data entry was on my iPad : there should be a way to login on the iPhone : without doing an new application : if yes then I’m confused ..Version: 1.5.2

Where is my airport?I am flying back to the States from Mexico - there’s not an option for Charlotte NC..Version: 1.0.5

AirportsDoes not have Atlanta as a entry selection. Come on it’s the busiest airport in the US.Version: 1.1.2

App ok but…Slower than the other lines and crashed while I was in line. App works, but Toronto ‘s Airport still suffers from horrible service..Version: 1.5.0

Needs a setup tutorialThe app asks you to set up N/A ID in iPhone settings. What is N/A ID? No explanation, no help, no tutorial, no idea what this is..Version: 1.3.0

Missing port…You’re missing DTW as a port of entry; please add it to the list..Version: 1.2.1

No Longer SupportedI went through customs today and was told by multiple CBP officers that this app is no longer supported. It should be removed from the App Store..Version: 1.1.2

Not accepted in Charlotte NC.Went through Charlotte NC yesterday from Mexico and the CPB agent did not even know that the app existed. He asked me to fill out a paper form which I did to continue through customs. Pretty frustrating when you think you’re doing the right thing to save time but the people in the CPB don’t even know it exists..Version: 1.2.1

Currently UselessThe app allows you to fill in data. But once arriving at designated airport there wrre multiple errors preventing submission whether on cellular or wifi. Error message sstated to contact an agent. Once in front of a Custom agent the problem was explained to which he replied that he didn't need the app for processing. Without being able to use this the whole thing from beginning to end took only 2 minutes to clear customs. This app is currently junk. Perhaps updates will help.Version: 1.1.2

Does not workBroken app.Version: 1.1.2

Why does it expire in 10 minutes??I filled this out on the plane. There was no indication that I should wait ..Version: 1.2.1

Not useful for permanent residentsIf you are a permanent resident you can’t use this app. Until the global entry gets through its 1 year backlog we are going to have long waits..Version: 1.1.2

Terrible appHard to use camera for passport Impossible to submit It finally submitted in the lounges.Version: 1.5.0

Scan Passport?Won’t allow me to scan passport? Yes i am enabling camera access….Version: 1.5.2

Junk!Piece of junk doesn’t work!.Version: 1.0.3

UselessCustom officials in Miami told me that I still had to wait online. It is the 2 nd time they do this. Get your stuff together.Version: 1.2.1

Like all gov actions, this one is half-bakedNot bad except you cannot add other useful info like known traveler numbers..Version: 1.2.0

Buggy, doesn’t workDoesn’t work.Version: 1.0.5

App KTI Global Entry RenewalI need to renew my global entry pass and expected the app to allow me to do so or provide helpful links or information. Not so. This app is only for the day of travel. Disappointing..Version: 1.0.3

Not ready for prime time1) Need to be able to load and save basic data even if not immediately traveling..Version: 1.0.3

Basic function failureThe app does not understand birthdays, neither entered manually nor scanned from a passport. This makes it useless..Version: 1.0.5

Wrong terminal listingsWent to submit MIA terminal information and Terminal J was not listed. The only terminals listed was D & E.Version: 1.2.0

Zero point zero!When choosing port of entry ATL is not an option, so it is worthless to me.Version: 1.2.0

What a piece of junk!Flew into Atlanta , a major entry point to the US and this airport is not included in their new app..Version: 1.2.0

Not acceptedTried on Feb 4th at O’Hare, but the customs officer reported there is no electronic submission of forms accepted anymore. Apparently at any airport..Version: 1.1.2

ImpertinentTrop d’application pour seulement entrer et sortir d’un pays. Ce n’est pas tout le monde qui a accès à un téléphone cellulaire. Il faut simplifier les trajets aériens..Version: 1.5.0

CrapPiece of trash app. Doesn’t scan my passport properly, enabling face ID just leads to a loop of continuously asking to enable face ID, and wouldn’t save my info. The older version of this app worked great, no idea why they had to screw with it..Version: 1.0.5

Piece of crapDoesn’t work.Version: 1.1.2

Waste of timeWill not process form, tried 3 times, same error..Version: 1.2.0

Completing the form still puts you in the long queueNo benefit..Version: 1.3.2

Terrible AppThis app only applies to visitors on vacation and one specific visa. It’s a waste of time, if you fall outside these categories the officers are not helpful, just be patient and wait through general entry..Version: 1.5.2

Doesn’t workGets caught in loop.Version: 1.0.5

Slow, balky piece of junkThis is difficult to get, a pain to start, and it was the slowest line in passport control by 15 minutes. I timed the guy who got off the plane next to me. He went through regular passport control 15 minutes before I did. There were lots of people in line behind me. What a waste of time after a long flight. Don’t bother..Version: 1.0.3


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