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Bite by Sodexo - Universities App Complaints & User Negative Comments 2024
Bite by Sodexo - Universities app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bite by Sodexo - Universities? Can you share your negative thoughts about bite by sodexo - universities?
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Bite by Sodexo - Universities for Negative User Reviews
✓ Can’t add my cardThe app won’t let me add my card. every time i try to it says “try again later” and i’ve been trying for 3 weeks. i’m can’t use the app at all or order anything..Version: 1.07
✓ UselessCan’t find my location no matter what permissions I give it. Useless..Version: 6.07 (1588)
✓ Often crahes and my uni didnt see my ordersI dont understand that after I placed an order at3pm that is supposed to be picked up 3:20pm. And When I came to the dining halls at 3:40pm, they said they never receive my order....Version: 5.84(1513)
✓ Brandeis Version Is not good and very badYeah.Version: 5.99 (1556)
✓ Not able to add any paymentsI have no meal plan and need to activate either bite pay or a credit card. The app fails to do both. As a comp sci student, I can't believe how bad this app is. Please do us a favor: fix the bugs related to payments asap. How are we supposed to order if we can't add any payment methods? What's even the purpose of a food-order app if you don't even let users pay? Have never seen a more frustrating app..Version: 6.06 (1586)
✓ Terrible AppBite U blows.Version: 5.81 (1508)
✓ So many bugs and glitchesThe app is great when it works properly but it’s always having glitches.Version: 5.84(1513)
✓ Guess I’ll starve 🤷♀️App constantly crashes 🤷♀️.Version: 1.04
✓ App doesn’t workI can’t eat at my school because the app never works!.Version: 5.99 (1556)
✓ Don’t link Debit - FeesInactivity fees, account closure fees. If you don’t use the app they will charge you for inactivity. If you close the account they charge you 25 dollars. The fact that universities use this app as the only way to online order blows my mind. Wish I could give zero stars..Version: 5.99 (1556)
✓ Could be decent … IF IT WORKEDI don’t know if you guys over at Sodexo just flat out don’t care, or legitimately don’t know how to develop an app. What is the point of making an app designed for college students as a way of helping them order food easily, when it does not work, and instead just gives us more headaches. Out of the now 10 attempts of me trying to order food on campus, it’s only worked once! I constantly get the message that my “payment could not be processed, try again later.” Ok, I try again later and get the same message. It’s an endless cycle. How about you, Sodexo, give a care about your product? Or at least stop hiding behind the lie of “trying to help college students” and instead own up to the fact that you made a horrendously broken app..Version: 5.81 (1508)
✓ Absolute garbageSodexo you are mutually hated by our entire campus. I can’t even add my school meal plan to your app due to “decline invalid request” and before you even dare to ask. Yes my credentials are valid and correct. I could go on to so much about how terrible and how many lives you’ve inconvenienced. Can’t wait till we get rid of you guys.Version: 6.05 (1581)
✓ Campus cardI just updated the app and it still won’t let me connect my meal plan/campus card to the app. I love the idea of this because I have very intense anxiety so I don’t like eating in a huge room of people. It’d be nice if this could be fixed..Version: 1.07
✓ Payment errorI have not been able to use bite for about a week because every time I order there is a payment error. I have deleted and re downloaded the app but not even that works. Extremely frustrating experience.Version: 1.10
✓ Fire SodexoThe company is evil.Version: 5.99 (1556)
✓ #DropSodexoSodexo is a horrible company, paying their workers barely anything and refuses to give workers of color or workers with disabilities any managerial positions, with barely any women in those positions as is. Do not support this company, workers and students deserve better..Version: 5.94 (1540)
✓ Never works just rightThings are missing from the menus. I have a problem with payment every other time I use the app and there is no fix. It’s a useless app if it isn’t reliable, and it is never reliable..Version: 1.10
✓ Can't add a campus card?My school promoting this app to be able to order food to to be picked up at the door to prevent COVID..... But I can't add my campus card and there is no way I am paying money for a bite card when I all ready have to pay for a meal plan.....Version: 1.06
✓ “ASAP” with no option to cancel.I ordered a cup of coffee from my uni’s coffee shop and the “ASAP” ended up being an hour and a half after I ordered—something it doesn’t tell you until the very end. I still ordered hoping the cafe would just give it to me immediately and they refused. I then tried to cancel the order and there was no option to do so! If I wanted to wait an hour and a half for coffee, I wouldn’t have bothered to order. I deleted the app and didn’t bother with the order. Thankfully, I hadn’t paid yet. Waste of time and resources. Get an option to cancel orders. Busy college students and employees don’t always have that kind of time to waste waiting for food. Next time, I’ll just drive to my local coffee shop instead..Version: 5.73 (1473)
✓ This never worksThis never works and doesn’t help with covid because there is always confusion from the app at the register and then tons of people are waiting in line together.Version: 1.07
✓ Ugh I pay thousands of dollar for garbageThey serve jail food and make it easily accessible with an app as bad as their food.Version: 5.81 (1508)
✓ Unable to use the appFor some reason I’m having trouble getting it to work. I’ve deleted and reinstalled it several times but it still doesn’t work for me..Version: 5.98 (1548)
✓ GarbageTerrible app doesn’t work. You’re better off going to anywhere that doesn’t use this app.Version: 5.99 (1556)
✓ Broke my iPhoneSent my iPhone into black-screen-with-spinning-wheel-frozen. I had to download something on my computer to fix it. Please fix!!! This app has been great up to now and I would love to keep using it, but whenever I go to place a pickup order, it breaks things again!!!.Version: 1.14
✓ Can’t add your own debit cardMy school implemented this app after the pandemic, and it has only led me to have less options to eat on campus. You either have to sign up for a bite card or use your campus card, but if you live off campus, like me, chances are you don’t have money on the card. There’s no reason for them to not allow students to add a debit card..Version: 5.84(1513)
✓ Very inaccurateThe menus displayed on the app are never what they have in person so it is very misleading..Version: 1.07
✓ Delivery postingM’y school posted that delivery would be happening, when will it happen?.Version: 5.62 (1418)
✓ EverydayCan’t even use the app because this giant ad for everyday that I can’t get rid of..Version: 6.07 (1588)
✓ Server not respondingPayment error and server not responding..Version: 5.99 (1556)
✓ Doesn’t workI only have this because my university forced me to, but everytime I download the app it asks to turn on geolocation (which I do) and then says Get Started, but when I click on it it doesn’t do anything. I’ve downloaded it three times and I’m really hungry, but I guess eating is not an option with this app :/.Version: 5.81 (1508)
✓ I’m starvingI’m literally starving this app never takes my order and glitches out so much I have to go without meals sometimes. Please for the love of all that is holy fix this grendel of an app.Version: 1.11
✓ Awful app and companyIt’s bad enough when the food at your school is awful due to Sodexo but when the app does not work an any regard it almost makes you wonder how this company is legit.Version: 5.99 (1556)
✓ Worst piece of software junkMinimal effort given to fix the issues that customers have been having for years, often takes 20 minutes to order what you want due to crashes at my university. I’m surprised universities have not developed their own better versions of this lazily coded app. Good for a prototype of an app, but this is inappropriate for actual widespread use..Version: 5.99 (1556)
✓ Never let’s me add a delivery addressThis app is trash. It never lets me add a delivery address thus not allowing me to have food delivered. What’s the point of ordering take out if it can’t be delivered….Version: 5.81 (1508)
✓ LajonyaLajonya.Version: 5.98 (1548)
✓ Doesn’t even openCan’t even open your app to order some of your food. Unfortunately my school has sold itself out to Sodexo so I have no other options for eating at night. Not like I’m even that disappointed cause your food is borderline not suitable for human consumption. Screw you Sodexo I hope your company goes under.Version: 5.99 (1556)
✓ App is a heaping pile of ****It's slow, laggy, glitchy, doesn't function half the time, options are misleading. Cant believe this is the standard for campus food servicing..Version: 5.99 (1556)
✓ Be better to hungry peopleThe only reason I downloaded this app is because I had to, and I assume because my school was reaching for an option during COVID and this app capitalizes off it. It needs a lot of UX work. So many times you are forced to totally back up off the flow in order to add something. Orders have a tendency to just “not come in.” This app screams shoddy production work by money-hungry persons trying to get something out as quickly as possible to bank off COVID. It’s gross. Either get in the game or get out of it..Version: 1.08
✓ Okay when it worksUX is clunky and needs work, plus constant errors of server not responding when trying to load the ordering screen..Version: 6.05 (1581)
✓ Needs a special instructions box when buying foodMy university has only pickup options for food and I ordered a quesadilla with no pico de gallo (allergies) and they gave it to me anyway so now I wasted money on food I can't even eat. need a instruction box when ordering food to specify stuff like this.Version: 1.07
✓ Not a fanWhy use the university’s own app that worked perfectly fine and was reliable. Sodexo comes along makes us download a completely different app that as the reviews say glitches and usually has the wrong menu items anyways. Would give zero stars.Version: 5.98 (1548)
✓ Does not work at nightEvery time I try order at night (8 or later) it doesn’t go through, saying there is an error with my payment. It doesn’t matter how many times I try or what I do, the error is still there. It is very frustrating..Version: 5.69 (1439)
✓ Doesn’t workI’m not sure why Sodexo offers an app that doesn’t work. My payment is not accepted even though there is money in my account. I’ve worked with the local staff and they don’t understand why it doesn’t work..Version: 5.99 (1556)
✓ New update ruined the appI cannot change my payment method at checkout anymore. When I try to click on another payment method I have saved, the app does not respond. I can’t switch the payment to my meal plan anymore since updating. The update broke and ruined the app which previously worked decently..Version: 6.04 (1579)
✓ Nice concept very bad executionTried to add university card didn’t let me made me get a bite card and no customer service available even tho It says 24/7 hour service.Version: 1.04
✓ Worst appFix your app, I can’t use my meal credits.Version: 6.04 (1579)
✓ Wont workWont even authenticate to my school account.Version: 1.08
✓ Simply Doesn’t WorkThis app does not work. Avoid it like the plague. And if you have to choose- go with the plague..Version: 5.99 (1556)
🙂 Bite by Sodexo - Universities Positive Reviews
Bite by Sodexo - Universities works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bite by Sodexo - Universities.
⛔ Bite by Sodexo - Universities Problems
