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Amazon Flex Debit Card App Complaints & User Negative Comments 2024
Amazon Flex Debit Card app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Amazon Flex Debit Card? Can you share your negative thoughts about amazon flex debit card?
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Amazon Flex Debit Card for Negative User Reviews
✓ I should have listenedYou would think I would have seen all the 1 star reviews and ran the other direction. Nope. I applied for the card and downloaded the app like an idiot. I switched from a perfectly good debit card to this just to get a few pennies worth of cash back on gas, and now I guess I just won’t get paid at all! Money was sent to my account, yet nothing is pending and $0 balance. I’m pretty upset. It’s not an issue of waiting, the money is just gone. No one knows what happened..Version: 1.8.0
✓ Basic app with basic featuresYou can only interact with your account via the app. You cannot call to get balance information or initiate a transfer. When the system went down for 2 days, this was a nightmare especially if you had your card locked..Version: 1.7.1
✓ Can’t log into my accountI have been trying to log into my account since yesterday an still can’t. I try to call customer service but I can’t get through. When can I log into my account.Version: 1.7.0
✓ Won’t let you log in for 2 days nowWon’t let you log in for 2 days now I needed to use money out my vault this weekend an can’t get to it I will be switching an can’t get no one on phone if don’t get some compensation I will be telling other people to switch this is crazy very disappointing.Version: 1.7.0
✓ IssuesSome times it tell me wrong user name and password when I know FOR AURE the information is correct. So I’ll try to change password and a error message will say SOMETHING WENT WRONG ON THEIR END. Leave me unable to check balance or lock card..Version: 1.7.0
✓ TerrifyingNo cash back reward is worth the hassle of this app. YOU MAY LOSE ACCESS TO YOUR FUNDS bc you can’t log in. user name & password saved in apple key so it is definitely correct? doesn’t matter. this app will tell you it’s wrong, then the “forgot password “ option doesn’t work. dead link. so you call the number on the card. left on hold over an hour listening to the most annoying, insane music ever. only to get complete incompetence IF they answer. after only 1 week, i am closing this account. DONT ALLOW INCOMPETENT SHADY APPS TO CONTROL YOUR FUNDS..Version: 1.7.0
✓ Can’t access my cash backI can’t get my cash back rewards money out or take any money out that I have previously put in from my bank. It can only go in (or out through spending). What annoys me the most is that I got this card so that I could earn cash back on gas purchases and it will say I have X amount of “cash back” but then that money won’t show up in my balance or anywhere for me to spend it. Also, it is super annoying that it tells me my balance EVERY SINGLE MORNING. Like I don’t need that. Half the time nothing has even changed!.Version: 1.13.0
✓ This app is a wasteThis is an absolute waste of and app and a card. You cannot add your bank, you cannot deposit a check, you cannot go to an atm and add money… the customer service line cannot assist in anything requested. They cannot answer your questions appropriately. Nothing works on the app. You have to completely change your payroll to put money on the card… and then have to change it completely back again… to show history that doesn’t help in any fashion. It must be done every 30 days! What a headache. This card is useless and worthless. I’m afraid I will loose all my money trying to ‘load’ this card..Version: 1.13.0
✓ BuggySounds like a great card; was hoping to get started with the app. However, after logging me in once, it booted back out. Have tried repeatedly to login ever since, but just as soon as I’m able to — back to the login screen it goes. Bugs already..Version: 1.1.1
✓ PointlessMy biggest mistake was not reading the reviews before getting the card. I got the card for the cash back rewards on gas. The issue is that I can’t link my bank account to the card. The app brings you through the process and then fails. I called the customer support number and they informed me that this feature for my bank is not available yet even though it goes through the entire process with Plaid to link it. (Maybe a disclaimer should be added about that along with notating that there is no eta available.).Version: 1.16.0
✓ HorribleI’ve had the card for a while with no problems but these last couple of months have been horrible. I like the cash back but the headache of trying to use the card isn’t worth it. The card is constantly getting declined with money on it. I had to change my direct deposit because of this issue. There’s no point in having the card if you can’t use the money on it..Version: 1.16.1
✓ If I could leave zero stars I would!! SO NOT USE THIS BANKI have had this account for 2 years at first it was great then the issues started and never stopped! They have charged me 5 times for an account that I cancelled a year ago then it takes them 10 days to put the money back then they retake the money this last time because they said they sent me an email asking for proof which I have givin them multiple times before and still haven’t givin it back! They are always have technical issues I just went to put gas in my car big shocker they declined then in the chat I was told they are having technical issues which that has happened a handful of times this bank is a joke if u can go elsewhere as soon as I have access to my money I will be closing my account!.Version: 1.16.1
✓ No Support!No bad or good problems to suggest as of yet! I sent my card accidentally to an old address and for weeks can not figure out how to contact support and request a new card be sent. Impossible for me to find support for an issue..Version: 1.2.0
✓ Face unlockFace unlock is not working. And app functionality is not very good. Considering your answer to the review I made, you have no relation and knowledge with the application you made. In the livechat section, there is a chat on questions related to banking transactions. nothing about application problems. for your information..Version: 1.6.0
✓ Absolutely horribleChecking my balance this morning for the first time in a week. Tried multiple times a day but the app was somehow down for DAYS. Couldn’t even check the balance at an atm. Will NEVER use this again. Not even close to being worth it..Version: 1.7.0
✓ You won’t get your money using the debit card.Since Flex has made deposits available Mon-Friday I haven’t been paid in a week. I’ve been on the phone with support and flex says my payment was sent, green dot says flex never sent the deposit request. Now I have a weeks worth of pay in limbo. Flex support said that my information on the debit app didn’t match my information that flex has. So I changed the deposit method back to ACH and I still haven’t received my money. Best advice don’t use the debit card option. I’m tired of this HEADACHE!.Version: 1.11.0
✓ App login issuesI have been unable to log in and unlock my card so I can receive my funds from working and I’m a single parent trying to provide for my child. I am currently on hold for 45 minutes, the system hung up on me earlier. This is ridiculous it’s been down for 3 days no updates no one helping. I need my money..Version: 1.7.0
✓ Fingers crossed (Updated)I just downloaded the app a few minutes ago, can’t say much about it functionality as the account is still very new. However, I like the user interface so far, hence the 4 stars. Would be updating this review in a couple of months. Few months passed, and here’s my verdict: The face login never seems to work even though I’ve turned it on several times. The text and email notifications on cash back can’t be turned off. Even though I have opted out of both several times, guess what, every time I earn cash back, the text and emails start again. Annoying. And most importantly, although this isn’t an app issue, but I think the methods of depositing and withdrawing from the account is not the most convenient and it’s literally costs you money to do either except of course you’re getting cash back from a store after making a purchase. Which kinds of defeat the entire purpose of the card. It’s definitely, not going to be an everyday card for me..Version: 1.1.2
✓ Can’t log inSince yesterday I have been unable to log into my account. I cannot make a purchase for an amount I know was in there but I was able to for a lower amount. I think some of my money was stolen but no way to check since I cannot gain access. The reset password button just says “problem on our end” Currently on hold to talk to a rep and the hold music is the most ear assaulting horrible music I have ever heard. Pretty sure they picked it just to get people to hang up. Not happy with this card at all right now. The only good thing is the cash back but even that is not worth this hassle..Version: 1.7.0
✓ Transactions take too long to clearI’m pretty good at keeping track of things, but this app…it takes way too long for transactions to clear on the card. Also, I haven’t been able to access the app all day. I can’t even see my balance or what transactions are pending or complete. Ugh..Version: 1.7.0
✓ Card never works even when fundedMy card gets declined all of the time. Got stranded needing gas yesterday because it just kept declining even though funded AND YES it was unlocked. Once I get the funds on it off, I’m trashing this card and waiting for the class action law suits for late fees and reinstallation fees accrued because we couldn’t access our earnings to pay our bills on time..Version: 1.16.1
✓ Works when it wants to.You can’t call customer service for your account balance, when the app will not let you log in. I didn’t forget my password. Everything worked fine hours ago and now nothing. There’s nothing wrong with my internet connection, it’s this darn app. It would be a great card if the app wasn’t so unreliable..Version: 1.6.0
✓ Funds haven’t been available for about a week.I’ve never had issues with this app until recently. I sent money to this card and the balance has been incorrect. Says I have a balance of about $30 when it should be about $160. Called customer service and supposedly there are some system updates and was told to be patient. A week goes by and still the incorrect balance. Called again and was told if I used my card there is a chance the card won’t work? How does that make sense. After this experience I will stick with my usual bank and not use this anymore. I advise others to do the same..Version: 1.16.1
✓ Face login doesn’t workI turned on the using Face ID to login option in security so that I don’t have to enter my passcode every time. It hasn’t worked yet. I even have the latest version downloaded. Annoying..Version: 1.1.2
✓ Avoid if possible!The only benefit of having this card is avoiding the $0.50 charge to have you pay direct deposited via debit card. Everything else is absolutely horrible. Transactions goes missing without explanation. When you contact support, they respond with by saying they know it is an issue, don’t worry your funds are safe, and will be replaced when issue is resolved. It’s been almost a month, and I have not received an update. Issue has not been resolved, and My funds are still unaccounted for..Version: 1.16.1
✓ Unable to access accountI’m frustrated with this APP. I haven’t received my daily text message with my account balance. I’m also frustrated my APP is not allowing me to log in. I have tried uninstalling and reinstalling several times and still getting same results. I have called the customer service # several times and haven’t been able to get a live agent. This is so upsetting. Since I have no idea of my balance or anyway of getting my balance I will be canceling my card and transferring my funds to my traditional banking. Someone needs to contact me in regards to this matter. I have tried all I can… frustrated beyond repair..Version: 1.7.0
✓ Can’t login now!!I just signed up yesterday, created a user name and password and was able to login right away. The next day I tired logging in with the SAME user name and SAME password and now its saying that my credentials are invalid? What’s going on with this app? After reading all the reviews of all sorts of issues, I don’t know about this now! Disappointed..Version: 1.7.0
✓ Can’t even get a accountMy problem is not so much with the app but with the bank. I tried applying for a card through the app and got a email saying “we are unable to verify your identity” “either because of a name for address change”. How am I unable to be verified of my identity to apply for the flex card, when you have my information from the flex app? Not only that I already had a account with green dot! And the fact that once I’m not approved I can’t reapply is ridiculous. I had no name change or address change there should be no reason why I can’t be verified I have been working for flex for years. I called customer service and they said there is nothing they can do! A better solution to this problem would be to have the customer verify their identity by sending proof of identity and address. ( ID, SSN, and a valid mail piece) I’m upset because I’m working everyday to level up..for benefits.. to a card that I can’t use! especially since gas prices are soaring!.Version: 1.8.0
✓ Unable to access accountThe app has been great for the past few months, but as on yesterday I cannot access my account. It’s day 2 of no access to my funds with no help from support. I am unable to verify that my deposits are going through. Fix the app!.Version: 1.7.0
✓ Can get inI haven’t been able to get into the app in 2 days!! It just keeps giving a message that say there a problem on our end please try back later!! I need to see the account but can’t even login!!.Version: 1.7.0
✓ Garbage!!!After numerous conversation with different reps, I STILL CANNOT LINK THIS CARD TO MY CAPITALONE BANK. Their customer reps are clueless how to fix it, tickets were sent to fix, but no feedback was ever given even after 2 weeks of them receiving a reply to the ticket sent. Customer service is non-existent with this people. I requested for my account to be closed. Not dealing with the headache and incompetent reps any longer..Version: 1.2.0
✓ Works somewhat alrightFace login doesn’t work. Is not compatible with Apple Pay (even though the issuing bank works with Apple Pay). Unable to manipulate the notifications..once you turn them on, they seem to stay on. Interface is nice; if you’re an active Flex driver…you tend to get paid faster via this card versus other means but the lack of Apple Pay compatibility and funds transfers hampers the enjoyment of it..Version: 1.4.0
✓ Login problemsI continue to have issues with this app. I am supposed to get a deposit for $350 today and it still has not gone through and the app is having login issues once again. So frustrating cause that’s my hard earned money and I can’t even access it. It’s supposed to go through first thing in the morning. You all push to get this card and tell us we’lol get all kinds of rewards but half the time you can’t even use the app and it has issues ALL THE TIME!!.Version: 1.8.0
✓ No apple pay or ZelleAdd the ability to add the card to Apple pay and enable Zelle transfer. It does not make sense to wait 5 days to transfer money to one’s bank account. If someone loses their, allow them to add a digital version of the card in apple pay til the physical card is received. Start working on these 3 issues. The rest is minimal..Version: 1.10.0
✓ If you lose your card that’s it 🫠You have to order a brand new card with no way to get your money when you need it right then and there.. why have card on the file of you can’t view it’s account numbers as an emergency backup? That should be like a liability standard. What’s wrong y’all can’t afford it?.Version: 1.16.1
✓ They dont keep up with your moneyI transfer money over from my vault and it vanished. I called and ask about it. We went through every transaction and I was missing money. I guess they use common core math because now im missing money n they dont see how..Version: 1.16.1
✓ Worst Financial App everTook me over a week to even activate my card. Now I try to link my bank, because honestly after all the calls I have had with these people, I don’t trust them with my money. I really wish they would quit apologizing and fix it. I have an Uber Pro card that is also Green Dot. The app always works and the people when you call in, know what they are doing..Version: 1.16.1
✓ Can’t log inThe app won’t let me log in. It says my user and password are wrong. That’s not correct. I hit the trouble signing in link and the app states it’s having trouble on its end. I can’t get my balance update or use my card. The toll free number doesn’t help either. The automated system doesn’t share balance and transaction history. I have to wait to speak with a rep, but after waiting on hold for 22 minutes I gave up. Fix the app. Don’t tell me to reset my credentials. I tried that but the app says it’s not working. This isn’t user error. It’s the app. I see many other reviews stating the same issue..Version: 1.7.0
✓ AvoidI can’t get access to my account I’ve updated the app tried calling both numbers on the card and in the description and my last resort using forgotten username/password even though my username/passwords are the same and nothing. I need the money to go get gas for work and Pay bills this is a horrible situation to be in. Also I was never able to link the card with other banks or find somewhere to withdraw money without being charged. The app literally shows atms that don’t support them! Seems super shady to me.Version: 1.6.0
✓ App hasn’t been workingThe app has not been working for a few days. This is extremely frustrating because how can you check your balance? They won’t tell you over the phone?! I’m confused as to why I don’t have access to my money/account???.Version: 1.7.0
✓ Can’t login to appHaven’t been able to login for 2 days now. Called yesterday and the rep said their system is down. Yet another day and still unable to login to app. Worse part is i cant even call the automated line to get my balance nor can i login to a website to get my balance.. only way i can get my balance is to wait on the phone for 40+ mins for a rep to answer. I am outraged at this lack of availability to get my balance.Version: 1.7.0
✓ Customer service is HORRIBLEOutdated gui and system when contacting the help department for your card and account. They’ll make you wait over 5 minutes for a response, send you a message when you are not looking and then countdown from 30 seconds if they don’t get a response in that time they will cancel out your chat and you have to put in a new ticket. They are also very rude..Version: 1.14.0
✓ Thee absolute worstI hate this app.. I can’t log in I tried calling to speak to someone it wouldn’t even let me it would ask for all my info the say a error has occurred and hung up.. can’t even activated my card. It sent a notification saying my funds are available but yet and still can’t log in or use my card. DO NOT WASTE YOUR TIME it will drive you crazy oh and the Face ID doesn’t work 🤷🏽♀️.Version: 1.6.0
✓ Payroll blockNo connection to capital one. No atm where you can actually deposit. They require all direct deposits to be labeled as “payroll” and every 30 days or you can’t even deposit a check. Working as a contractor for 10 years this is the worst system I have ever worked with to be able to manage my finances..Version: 1.7.0
✓ God AwfulThe app has been down for over 24 hrs. You can’t log in. You can’t access your account any other way because there is no website to do so. I had a deposit sent to this account 5 days ago that still hasn’t shown up in the account and even if it does I wouldn’t know because their God awful app doesn’t work anymore! I will be closing this account as soon as they fix the app and I suggest you do the same because it’s completely useless. Oh and customer service? Forget about it, they have no idea what’s going on or when the app will be up again or offer any kind of useful information other than for you to send an email to a green dot address that goes unanswered, what a joke 😂😂😂.Version: 1.7.0
✓ Can’t access my moneyI haven’t had any problems with this app or card until today! Every time I tried to make an online payment it’s getting declined and all my money is on this card! Called support and they said they will decline some transactions and let others go through, they just don’t know which ones will go through and which ones will decline. This is crazy! She said there’s nothing they can do right now and apologize for the inconvenience. Bad service!.Version: 1.16.1
🙂 Amazon Flex Debit Card Positive Reviews
Amazon Flex Debit Card works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Amazon Flex Debit Card.
⛔ Amazon Flex Debit Card Problems
