3.4
3.45597 star

Total 12 Negative Reviews

TS Casino & Sportsbook App Complaints & User Negative Comments 2024

TS Casino & Sportsbook app received 12 complaints, negative comments and reviews by users. Have you ever had a bad experience using TS Casino & Sportsbook? Can you share your negative thoughts about ts casino & sportsbook?

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TS Casino & Sportsbook for Negative User Reviews

Anywhere but hereSeriously if you want to gamble do it anywhere but Twinspires. They make it look like they have a ton of slots until you go to play them and 70% of the games just have a popup that says “game not available” If you get a slot to load then its going to be super laggy. Feels like the developers quit on them halfway through the app and twinspires said “just put it out there its good enough” Live dealer games do not load at all. I tried multiple live dealer games and all failed to load. Whole lot of false advertising going on here, you guys should stick to horse racing because casinos arent your thing..Version: 1.19.0

Do not trust thisI have played on quite a handful of online blackjack tables. Never in my life has the “dealer” gotten as many blackjacks as this one. At one point it got 3 or 4 in a row. I understand bad luck, but this is ridiculous. At one point I think every 1 in 3 the dealer got blackjack. Not just that but once or twice it would freeze when I was up and bring me back to the Home Screen saying my original amount before I was up. I do not gamble a lot of money thankfully, but if your looking for table games, I would look elsewhere..Version: 1.15.0

Worst in MichiganTwinspires is by far the shadiest platform developer of online casino phone apps. The Michigan casino (Island Casino, wherever that is) piggybacks on their sins but, ethically, they aren't much better. Collectively, these two companies conduct their business in a manner that would (and should) be considered a crime. I'm fully aware that I have a gambling problem and fully aware that I may not have an objective opinion on the matter but it sickens me to know how much of my hard earned money these two "companies" have actually stolen from me (seriously). I've dealt with every scum bag casino app out there at this point and I've been willing to shovel money into all of their pockets. I have a pretty low opinion of them all but I chose to rate this app because it's by far the worst one. Bad payouts, uses tricks to get you to do the exact opposite of what you're intending to do-then restricts you from reversing what you did for 24+ hours. Doesn't prevent gambling junkies from logging on during their time-out periods and will still allow you to deposit money that you can't use and withdrawing it back out takes 3+ days. Shameful that these casinos and their online platforms feed on people who can't control themselves in the first place and make money hand-over-fist in the process. The very least they could do for the customer while draining their bank account is conduct the business in a fair and ethical manner..Version: 1.8.2

Terrible casino appThey give you 50 free spins a day as a promotion offer. After completing all the days of free spins I had $25 in my account. There was a one time play through requirement on this which was easy enough. The only problem is let’s say you play a slot and win $1 on the spin. Your next spin will use the $1 you just won in cash instead of using the bonus basically ensuring you can’t get the bonus money out. To get the money out you would have to take your winnings after each spin and make a deposit to have the minimum withdraw amount in your account. Idk why anyone would use this casino over draft kings or other online casinos. I have never seen an online casino use your cash before bonus credits given to you. The blackjack is also rigged in this app. I have played around 15 hands of blackjack and have lost every single one. The dealer hits a 19-21 every single time. 15 loses in a row on blackjack is not real odds. Don’t use this casino. Draft kings offers new users $100 in free casino play just for making a deposit and doesn’t require you to use any of your cash. Just a simple free $100 with a 1 time play through..Version: 1.6.0

Worst of the bigger appsTakes days to get your money out. Still waiting on an “approval” for my withdrawal which I asked for 3 days ago. App crashed in the middle of a bonus round on slot machine, I had it up to over $500 when it did- after re-logging in, the game didn’t continue and my money was nowhere to be found. I had to call customer service- who informed me that there was a KNOWN issue with that provider of the game and when they fix their bug, I’ll get my money. That was also-3 days ago, no communication, nothing from them since. I will be deleting this app as soon as (if) I get my money..Version: 1.0.2

More problems than solutions!!!All Sportsbook apps are basically the same, so it’s what’s different that might attract you to one or the other. This is where the application falls flat.... constant issues with Location Verification (acknowledged by support but no fix in site) so can’t use on your phone while not at home or on WiFi?!?! So basically I should “avoid the app” and use the Desktop version.... Lastly, if this is known why not advise your consumer base? Over all poor product, poor performance, lacking any customer support (after hours help does not exists), avoid this app and use another!!!.Version: 1.6.0

Poor design and functionalityThis app is poorly designed and difficult to navigate. Twinspires clearly does not value its sportsbook highly, otherwise it's sports betting app would be a much better product. Their promotions also do not measure up to other sportsbooks. Furthermore, I can't even look at their lines or at my bets unless I am physically within the state borders. I'm not trying to bet while out of state, just wanting to look at my bets and their lines. What a joke! Until they do something to improve their product, you're better off using one of the other sportsbooks such as Fanduel, BetMGM or Caesar's..Version: 1.19.0

Down in PennsylvaniaOKAY…..The geolocation problem is fixed, however it is PAINFULLY SLOW going from page to page. I will now rate it at 3 Stars. If it can be made speedier transitioning between pages, I will kick it up to a 4 Star ********************************************************* Signed up this morning and it says that it cannot geolocate me…. On iPhone OR iPad! So I called and they said it is a problem system wide in Pennsylvania. Still not working. From other posts it seems this problem has been present for several days! Come on Twinspire….you got my money but I can’t place a bet!.Version: 1.10.0

Worst payouts I’ve seen in MichiganOf all the gambling apps in Michigan, TwinSpires has the absolute worst payout I’ve seen. The problem isn’t even a lack of bonuses or free spins on games - it’s that you never win big…ever. I’ve been playing this site for a year and I keep doing time outs because it’s such a waste of money. Great selection of games, pretty good tech wise - but don’t expect to win big here on the casino side. Any other app in Michigan is better for payouts. I’ll be excluding for 5 years after tonight. Such a waste of time and money. This site has real potential with the huge selection of games, but it’ll be tainted by poor payouts, which we all know is way more important than variety. I’ll give it two stars for game selection but it really offers nothing more than that. Spend your money anywhere else..Version: 1.17.0

Unable to Withdraw Full AmountExtremely buggy app. Wasted an hour with their “tech support” and they gave me runarounds. The issue is that I have an amount to withdraw that has dollars and cents and there isn’t an option for a decimal point. Their support had me try signing out and signing back in; didn’t work. Uninstalling and reinstalling; didn’t work. They also said I need to deposit at least $10 via PayPal if I want to use PayPal to be able to withdraw and I stated I did but the agent lied to me and said their records show I didn’t use PayPal. So when i sent the screenshot of the PayPal transaction, more stall tactics. I asked to escalate to a higher tier support and they would not. Every time I try one of their methods, I would lose the troubleshooting chat and would have to start all over after trying their method. I just want my money so I don’t have to use this app again..Version: 1.4.0

Below averageThe casino portion is very glitchy. The cash out process takes longer than DraftKings, FanDuel, betMgm, or PointsBet. It’s also the only app the does not allow you to withdraw change. So basically you always have a fraction of a dollar you can’t cash out. I would not recommend this site over other gambling options and especially not for casino. Also pretty poor in terms of customer service and functionality. I could nitpick 10 or 12 different aspects of this app but moral of the story is to use DraftKings instead. On the bright side there are a few good ongoing sports bet promotions that are good. Mainly the brick wall bonus on hockey Thursdays and 3 point bonus on nba on Wednesdays. Also first round knockout bonuses in ufc. Plus various others. That being said the promotions are not necessarily better than other sites..Version: 1.9.0

Absolutely worst online casinoPlease I repeat under no circumstances deposit money here! I play every casino in Pa. I also play in Michigan, New Jersey, West Virginia and a couple others cause I travel for work. In the last 7 days I have deposited $3,500 on here and I don’t bet huge and I can’t win ANYTHING. As I right this I am currently $900 in a session without ONE bonus!! Every 5-6 spins a message come up and says “oops your session expired” and it kicks you out even in mid spin and you have to reload it. It’s been doing that over and over and over without pause for 7 straight days. So if the app can be that broken how could anyone not think well maybe the “random number generator” is not functioning properly either?!?!?!? I gamble ALOT and I’ve NEVER deposited this much money in a relatively short period of time without hitting something!! How could you go $900 straight without even a bonus?!?!? I literally recorded my sessions because it is sooooooo UNBELIEVABLE. I’ve deposited 65k on different sites so far this year so when I tell you this is bad believe it. Something doesn’t seem right with this place!!!! RUN AWAY FAST!!!!!!!!!!!!!!.Version: 1.20.0


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