4.9
4.90631 star

Total 37 Negative Reviews

Raising Cane's Chicken Fingers App Complaints & User Negative Comments 2024

Raising Cane's Chicken Fingers app received 37 complaints, negative comments and reviews by users. Have you ever had a bad experience using Raising Cane's Chicken Fingers? Can you share your negative thoughts about raising cane's chicken fingers?

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Raising Cane's Chicken Fingers for Negative User Reviews

Great food, horrible appCanes is one of my favorite restaurants ever, but this app is borderline unusable. When you download it it requires you to make an account and put in a card, meaning if you have little time and want to just place and order and pay inside the building, there’s nothing you can do. There’s also no option for delivery, and the app itself is riddled with bugs. One bug i’ve experienced multiple times is when I hit the continue to payment option after creating my order, instead of doing what i want it to it signs me out, making me sign in again before paying. An app that just had a phone number to the restaurant you want would literally be better than this..Version: 1.3.5

Sends orders to wrong locationsConsistently sends my orders to the wrong location. and it doesn't give you the address on the final order screen--just the store number. If it told you what street it was on I could be like "no, that's not the one I want to go to!" but how am I supposed to know what store number my local Cane's is? That's not info a customer tracks, that's internal company info. The app doesn't show the street address until AFTER you pay and then it's like do I wanna drive ten miles out of my way? Call corporate? Just give up for the day? If you even notice until you get to the one you MEANT to order from and there's no order and they're very confused and you're very confused and then you doublecheck the confirmation and feel like an idiot..Version: 1.1.1

Just not that greatThe app’s geo tracking is awful. There needs to be an “I’m here” button or there is no purpose to this whole curbside thing. It’s buggy and always sits at pending especially if you place the order at like 11:00 to be ready at 5:00. There’s also no way to add an extra item from the meal screen so it’s always a hassle trying to add items from the extras screen. I get that the response is always to leave the app open with geo tracking enabled for the order, but that’s just simply bad app design. To make it more convenient for customers, especially for those that order ahead, there needs to be some way for the customer to indicate that they are either on their way, or at the restaurant. Overall, the design looks like it kept mainly the staff and IT system in mind, which is a good thing, but not much consideration for the customer’s convenience..Version: 1.1.1

Slow and Glitchy/BuggyEvery time I try to sign in/sign up for an account the page always refreshes and I have to put in my information all over again. I can’t even fill out most of the information fast enough because it refreshes too quick and it’s slow to input text on the information boxes and trying to move to the next information box. I haven’t ordered anything on the app yet. I heard about the app from a promotional email from Cane’s and thought it would be a good idea to at least have an account set up for when I plan to order. I did read a few reviews before the app installed on my mobile device and already knew it was going to be bad, but not being able to even set up an account was a bummer. Hopefully they fix this app soon..Version: 1.0.8

Love the food hate the appApp needs help. Needs to be able to save passwords in app or for iPhones with face recognition. Also needs an “I’m here” button for some people who don’t connect to the store when they get close. It’s hard to deal with that when you do curbside. I have to walk inside and show them my order and pray I have everything. Don’t get me wrong the staff was amazing about getting my food fast and accurate but I like the curbside option because I have a 1 year old at home I’m trying to protect during the pandemic..Version: 1.1.9

Unresponsive, constant errorsThe first time I used the raising canes app everything was fine and dandy, the second time however, it took me about 50 button clicks to just log in, before that it would just show the spinning disco ball each time I pressed log in and then nothing happened, then I try to continue as a guest and when I enter the details to my car it says that there was an error, after about 15 minutes messing around with the app, I’m finally able to get to the checkout screen only for it to tell me to log in to complete my purchase only to have the same initial problem, this app is infuriating and terrible, I might as well have saved myself the time and go through the drive thru..Version: 1.1.2

Order is never ready on time and no way to report that it wasn’t ready on time.About a 50/50 chance they even get your Mobile order. I’ve ordered an hour early at least 5 times now, show up on time and still have to wait 30+ mins for my order. When I order my dinner at 5pm and select the option to pick it up at 6pm I expect to pick it up at that time not, 6:30pm. Multiple times I’ve had to just show them what I ordered after the order on the app doesn’t go through. Multiple times the directions on the app don’t take you to the restaurant. this is unacceptable, if the food wasn’t so good, I would’ve stopped coming here long ago..Version: 1.1.2

Needs lots of changesI have multiple suggestions about how to make this app better. First there needs to be some sort of reward system. The only reason I download food apps is for the rewards system. So because there’s not one there is no reason for me to keep the app on my phone and I know I’m not the only person like that. The second thing that needs to change is that you can’t look at the menu without starting an order. That literally doesn’t make any sense. The third thing that needs changed is the customization of the food in the order. It just doesn’t work good. And the last thing that needs changed is that you can’t add a payment option unless you are about to complete an order. Again that literally doesn’t make any sense..Version: 1.7.0

New concept?California finally got locations opened around town. I tried using the app to place my order since the nearest spot to me is 19 miles away and it just opened a few days ago. No drive thru and this is the first location they chose to go live first. Guess somehow made a lot of business sense. The app doesn’t work. I was able to pick any time slot for my food order. Customer Service wasn’t helpful at all. Called the store and they don’t do phone orders. The guy that answered suggested ordering an hour out. Still was not able to pick any time to order food. Apple Pay wasn’t working to pay for my food. Ordering food on an app isn’t a new concept but it wasn’t easy..Version: 1.2.9

I love canes but fix the section to add a gift cardI received a gift card and tried to use it through the app. I put in the info during checkout and it showed what the balance was. I clicked on the balance and it disappeared. I had to input the info again. It wasn’t showing that amount subtracted from the total. I clicked on the icon again and it made the gift card disappear again. I input the info one more time thinking it would just subtract it once I pushed the transaction through. I used Apple Pay and it charged me for the full amount. It didn’t even apply the gift card amount to the purchase. So what did I do wrong? And if I did, please make it more streamlined and add something showing the balance is applied..Version: 1.12.1

Still needs workI love that Canes finally created this app! Unfortunately, since they’re still new I feel like there can still be improvements. The “Arrived” button after ordering online glitches and doesn’t notify the restaurant you’ve arrived to be able to bring out your order. Has happened a few times already and one time the restaurant phones were constantly busy and I was unable to leave my car due to server am reasons so I was sitting in my car calling until it wasn’t busy. 20 minutes later I got through and was told I never checked in on the app. Which I refreshed several times and it still said I was checked in. Almost 49 mins later I get my order. Please fix!.Version: 1.1.7

Can’t complete orderI don’t see how this app has such high ratings. I can’t complete the billing process. Credit card info already saved from a previous order, Apple Pay, or PayPal doesn’t work either. Will get a different error message but after the disco ball, it doesn’t even just show the error. You need to scroll to the very top. Next the error says they have high volume and the next available window is 3:30pm. It is 2:30pm but I picked 6pm for pickup. Changed to 3:30 pickup, first says, you can’t edit that. Start the process over, pick 3:30…same error message. Not available. Closest time is 3:30 even though I picked 3:30. I am doing this at a new location so the demand is high but the app ordering is very bad. Selecting food and things is fine…just the completion process fails. I am fine even if they just say they are too busy for an online order. But this is an app issue…not a busy store issue. And the error message should be right there with actual corrective steps, I should not have to hunt for the error by scrolling. In addition, I can tell the error message is actually just an unhandled case not the actual error event..Version: 1.3.0

No Apple Pay and Location Tracking and data trackingThe login process is not great. Why not use Face ID? Also, where is Apple Pay? Why can’t I use Sign In with Apple so that you don’t have my email? I don’t want to store my credit card info on file for you. I don’t trust that you won’t let someone steal it. In fact, I’d be shocked if it’s not stolen in the next 2 years. Also, the text fields are not setup to allow for auto-fill. What a hassle. Is that a major technical hurdle? Or is it designed that way so that it encourages me to keep it on file, so that you have more of my data on hand? Do you really need to track me across apps and websites? No, you absolutely do not need to track me across apps and websites. Are you selling my data?.Version: 1.1.8

Review for online orderingThis is a review for ordering online. You cannot press “X” as it does nothing, and if you mess up you cant change it unless you start the entire order over. The buggiest app and website ive ever seen from a restaurant. Please hire actual developers to make this work because only half the buttons actually do anything, and because of this I had to start over multiple times. Also, there is no “Check out as guest” option like every other food ordering platform on the planet. You have to sit there and make an account. Once I saw this, I just closed the app and went somewhere else to eat. Too much jumping through hoops for a couple chicken fingers. PS do not reply to me saying “Sorry this happened!!!1!!1!!1! Please call us at…..” No. I shouldnt have to call, that is what the reviews are FOR. Have upper management actually LOOK at these terrible reviews, nobody has time to call and complain. Its 2021. Get it together.Version: 1.1.9

One of the worst online ordering apps out thereThe app is constantly logging me out randomly whenever I open it and demands I prove I'm human everytime with those annoyingly confusing capche. The geotracking isn't fun ethier with you having to be on the app during the whole ride over there for them to start making your food. If you don't they check you in right then and there so you might as well have just went inside to order instead of the convenience mobile ordering is suppose to give you. I've been an avid Cane's customer since I first ate here and with the quality of the chicken tenders going down as much as it has the mobile app should not be this bad..Version: 1.1.9

Good concept, but very poorly executedIt’s really cool that you can finally order ahead at Canes, but this app needs serious work. I made an account and three times it said there was an error and it couldn’t make it. So then, I try it again and it says there is already an account under that email. So I then try to log in with my email and password but when I pressed “log in” it would load for less than a second and then not log me in. I tried it 10 times until finally it said my email and password didn’t match, so I assumed I put in the password wrong and went to change my password. I put in my email so it would send the password change, but it came up with a red error that literally just Said [object Object] like what??? And it didn’t send the email confirmation. Once again if they can fix some issues with logging in this would be a great app..Version: 1.1.2

Great food but app needs improvementRaising Cane’s food is 10/10, but app is 0/10. There’s so many bugs, performance issues, and bad UI choices. It’s really frustrating needing to sign in again after every app update, and that’s especially compounded when the two factor takes SOOooo long to hit my mailbox as other more recent emails arrive. I’ve gotten issues with time outs and even placed an order only to find the received never received it. On my iPhone I’ve had a bug where promotional notifications repeat leading it to spam my phone. There’s also times where a portion of the UI will load late causing the page to be adjusted and me to hit the wrong option. Finally, there’s a lot of little anti-patterns to the UI that can cause some frustration. One example is the payment options are stacked meaning the natural habit to hit the button below actually just opens the gift card info and can purge all the CC info just entered. I absolutely love Raising Cane’s food and have driven out of my way for it. Please give me a reason to love this app too!.Version: 1.19.0

Confusing user experienceI pick a pickup time an hour in the future, I put in my credit card number, I click pay, it processes for like a minute with that dumb disco ball, but then nothing happens. It just takes me back to the screen where I just clicked pay. Did it work? Do I need to click pay again? Did I get charged? Where is the confirmation screen? Then I scroll back up and see a hidden error message and it’s like “where experiencing a high order volume and cannot immediately start your order”. What does that mean? Are you going to start it later and then tell me to pickup later? Did I get charged? I’m so confused. The error message should be a pop up (not hidden) and it should say “error, we cannot fulfill the time you have selected. You have not been charged and your order has not been received. Please pick a new time and resubmit your order and payment.” See how that’s much less confusing? Also, why even list the time as an option if the app is just going to say that time is not available..Version: 1.2.1

Orders are never on timeI got the app for the purpose of convenience, but it has proved to be anything but that. Orders never come out on time (people who order inside/through the drive-thru come out with their food much sooner, and in way more bags). And it is a hassle to do curbside- it’s never worked for me- I’ve literally had to go in each time after waiting 10-25+minutes past the ETA. Remove the option if the workers can’t take two seconds to bring my food out. So inconvenient overall, I do not recommend this app it will only cause you more frustration. This restaurant chain is lucky the food is good or if never even come back based on the horrible service you get from a restaurant run by lazy 16 year olds..Version: 1.20.0

Full of BugsI wanted to love this app. I got an email saying I could link my caniac card to the app which would be super convenient considering I don’t go to canes everyday so I don’t always have my caniac card. Well, upon downloading this app, it won’t let me log into my account. It’s saying my email and password combo are not valid but that’s obviously a lie because I can log into my account online/safari. Ridiculous if you ask me because the whole point of me downloading this app was to be able to show my caniac card via app and I can’t even log into my VALID account on the app. I would give this app zero stars if I could..Version: 1.2.0

Payment issues!I’ve use this app multiple times. Never had a problem with it until the recent update. I normally use Apple Pay on apps because it’s just easier. I proceeded to check out and it charged me 15 bucks. And never submitted the order. I went to the store to see if it went through it never did. And since I never got an email because the app never submitted the order I could not get my money back. I’ve spent 30 bucks on just a 15 dollar meal. So overall a very bad experience I do not recommend getting this app if you want to get your money taken away from u and you can’t get a refund..Version: 1.4.2

Serious flawThe first time I used the app, it seemed pretty good. It took the restaurant almost 10 minutes to bring out my food after I arrived, but I don’t know if that was the app or just the people. But, since then, I’ve attempted to use it THREE different times at two locations. I choose my restaurant, enter my family’s order, enter payment info, choose curbside (it has always said that drive thru isn’t available), enter the description of my vehicle and *THEN* after all that, it says “we’re sorry, Cane’s #xxx is not taking mobile orders at this time”. WTH?!?! Either it’s saying that because it’s somehow erroring out at the end or someone made a SERIOUS design flaw that doesn’t tell you a restaurant is unavailable until after you’ve wasted a bunch of time. Really, REALLY annoying. Will not use this app again..Version: 1.1.2

Horrible doesn’t work like it say it willI order everything I want and pick a time in the future get there exactly at 5:45 and nothing is on the order rack for my food. Then wait 10 min and ask for my order they haven’t even started it and have to wait even longer. Then get my order handed to me and they didn’t give my drinks I ordered and I have to go back up to ask for them. It’s just dumb I order for a specific time and on the app it says the fastest way to get your order is by walking in to pick it up and it just took more time than it would take by just ordering in person..Version: 1.2.3

Poor ExperienceOrdering through the app was easy and convenient, but it seems like not all stores have integrated mobile ordering into their workflow. I ordered ahead of time and got to the store at the provided estimated time but ended up waiting over 30+ extra minutes in the store while customers who came and ordered in person while I was waiting there were getting their food ahead of me. Additionally, the drinks had been sitting out for the 40+ total minutes I waited so the ice was melted and the carbonation was gone. The app just made things more complicated and I waited a lot longer than I would have at the store or in the drive-thru. I’m sure it varies for each store though..Version: 1.3.2

This app is HORRIBLE !!!!!This app is HORRIBLE !!!!! This app will not allow me to use my saved password to log in so I have to reset my password every time I use the app. And, it keeps logging me out so I have to go through the entire password reset password process every time I use it. Then I tried looking at a previous order to see if I wanted to reorder it, it got hung up there and I had to kill and restart the app all over again. Plus, when I try to tell how bad the experience is with the app, it closes that without saving or sending that information. There is no button to submit or a way to scroll down to look for a button..Version: 1.5.0

The app itself generally works wellI downloaded because I forgot my wallet and was disappointed to find that the app does not accept Apple Pay. Also you should have an I’m here button as not everyone wants to enable Geotracking. You know, privacy and all. Just because you made an easier way doesn’t mean that it should be the only option. Don’t force your customers into providing you with data that they don’t want to. On the up side, the app was otherwise very easy to use and gave many options for customizing my order!.Version: 1.1.1

Probably the worst food ordering app in historyThis app is super glitchy. It’s unclear whether you should be making a group order or an individual order when ordering a tailgate. So I started a group order. I tried to cancel it once I saw it was asking me for additional email addresses to invite. I tried to back out of that section of the app and it erased everything I was doing. I finally got an individual order placed because it was just me ordering. I had to enter my information twice. Then I received 4 emails about how great it was that I created by new group order! It took me maybe 4x longer than it should have to order. The other chicken guys have a much better and much more streamlined user experience. This makes me want to avoid ordering anything from Canes..Version: 1.21.0

Skip the app! Use the drive throughI downloaded the app several months ago but it has never actually worked for me to be able to use it. Finally today it decided to work. I ordered ahead and sat in the spot for 20 minutes, kept the app open like it said to do. Then finally called to check if I did everything right. My order never showed up on the store side. So they manually had to put it in. Then I waited another 20 minutes to get the food. It would have taken like 5 minutes to do the drive through but I thought the app would just make everything easier. Nope..Version: 1.3.2

Love the food!I love Raising Canes’, food, atmosphere, mission, and everything about the company. However, I cannot get the app to work and I cannot get a hold of anybody to help me. I know my login information and when I login online it works perfectly but the app constantly tells me that I have the wrong login information. I have tried creating a new password and it still tells me it’s wrong and will not let me login on the app. I have deleted and re-downloaded the app, created new passwords, and tried to create an account on the app (says I already have one). Idk what else to do..Version: 1.19.0

Would be nice if…It would be nice if I didn’t have to log back in to my account every couple weeks just to place an order. It would be even better if the app wouldn’t five me mixed messages when I go to reset my password.. I forget to load it into my saved passwords each time and then I forget the password. It tells me “ Password was not updated. Please make sure you have not used a password that you have used in the past.”, then right below that it says “Your password has been reset.” Getting annoying, and app is up to date..Version: 1.4.1

Does not workI downloaded the app and proceeded to create an account. I got a error message stating my account could not be created, and then two seconds later I got an email thanking me for creating an account. I tired to log in to no avail so I decided to reset the password, I was then able to log in but that was the last successful action while using the app. I started an order which took forever! I was able to place my meal in the shopping bag, but when attempting to checkout it kept crashing. I was able to get as far as the page that ask you about your vehicle. It never let me add my vehicle. I tried to close and reopen the app but then I was again asked tp log in. I was never able to log in, after I entered email and password and click log in nothing would happen it would just stay on that screen. I closed and opened again and was able to see an item still in my bag so I clicked on that and was again thrown into the cycle of trying to enter my vehicle info. I decided I would try one more time - I closed and re-opened only to again get the log in page that never did anything once I entered my info. I guess I’ll use the chicken joint app that works every time and get my lunch there - it will be their pleasure!.Version: 1.1.6

Do not bother ordering curbside pick up.I've tried ordering both from their website and the app with bad experiences both times. Got to the store after ordering online at the time specified to find that my order has not been started on yet. Thought I'd give them another chance so I ordered through the app. Arrived at the store and hit the "I've arrived" button on the app, waited 15 minutes at the curbside pick up and nobody came to my car. Went inside the store to find the order was not ready and it would be another 10 minutes. Better off waiting 30 minutes at the drive through, or go to Popeye's up the street..Version: 1.2.9

Terrible 1st ImpressionI got excited when I saw the positive reviews on the app & decided to cut down my wait time. Or at least, I had hoped. Unfortunately, I had to wait almost an hour for my food. I got to my mobile pickup order spot, tapped on “I Arrived.” & waited patiently. When I noticed that a good amount of cars were getting their food before me, I had to go inside after waiting so long. I got in, asked the lady at the register (who was not in a good mood) where my order was at. She said that the order was on the counter because they didn’t see my car. Mind you, the app greyed out the option for carry-out at the location I went to so it was only drive-in or curbside mobile orders. My chicken, fries, & toast were all cold & drenching from being on the counter for so long. On top of that, I checked my order in the car & it wasn’t even right! Maybe I just had a bad first experience with the app, but this set a terrible impression & I will most likely not being using it again. Especially if other food competitors have perks, there’s no incentive to order from the app..Version: 1.3.2

Never able to log inBeing super excited to download this app I did. I created an account and tried to log in and it said the email and password provided didn’t match. I tried several times knowing my password was correct and it gave the same message. I waited assuming the app was down. After several hours I got the same error so I selected “forgot password”. When prompted, I used the old password and was given an errors message saying I could not use a previous password. I changed the password and tried to log in only to have the same exact issue. When this happened again, I tried to log in online and had the same issue. I uninstalled the app and reinstalled. I changed my password a third and a fourth time only to keep getting the same error message that my email address and password are not a match. There is no place on the website or in the app to go to customer service for assistance and the email sent to change your password is a DO NOT REPLY email address. I am so frustrated at this point after uninstalling and reinstalling twice, changing my password five times over a period of three days I have decided it is just not worth not..Version: 1.2.5

Very poor appThe app is just a wrapper around a web view, which isn’t so bad because the design is decent. However, there are quirks that make it nearly unusable. For example, no matter which credit card I attempt to use, it’s rejected due to an invalid billing address. This doesn’t happen with any other company, and it makes me suspect that the app is processing the payment with my apartment number included in an invalid way. So, I literally can’t check out. This app should allow Apple Pay (we’re in 2021), and this wouldn’t even be a concern. Also, there’s a max password length limit of 25 characters, which is ridiculous. There is literally no technical reason that any password length maximum needs to be imposed..Version: 1.1.5

👎👎👎👎😞😞Since you pay for the ready before you get to this restaurant they don’t care about the quality of what you’re getting, granted it could be my particular raising Cane‘s #55 in Baton Rouge, LA. Granted I was late picking it up about 40 minutes, but they did not call me to see if my time was changed, they had it all packed up and sitting on the counter when I got there. So all the food is cold and not good. All because of the app and me paying before hand. Got the answer from the developers keeping my app open doesn’t make a bit of difference in the order of $140 + I placed. Cold food because it was paid for in advance. Raising Canes doesn’t lose anything if it’s cold or not, except a customer that will never order from them again the store doesn’t care and has done this before with missing items ordered on past orders. The app makes it worse so this store has their money and you don’t realize anything is wrong until it’s to late 👎👎👎👎.Version: 1.2.0

Good App, but Dangerous ErrorsThis app is great for ordering your favorite chicken fingers on the go but can be proven to have some dangerous errors within it. I started using this app around 2 weeks and I already have ran into a dangerous error. I was ordering a box combo but the app crashed and I couldn’t access it for some reason. When I went to my email however to see if it got ordered, I was charged with not 1 extra Caniac combo, but 3. The email thankfully gave me a number to call if there was problems. Canes quickly picked up my call and I told them about the problem. The understood and gave me a refund right on the spot. If you’re using this app, make sure to use caution as this can happen. Hopefully for some, this issue won’t happen as sadly it happened to me..Version: 1.3.2


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