ShiftKey - PRN Healthcare Jobs App Negative ReviewsShiftKey, LLC

ShiftKey - PRN Healthcare Jobs Negative Reviews

4.6
4.69348 star

Total 26 Negative Reviews

ShiftKey - PRN Healthcare Jobs App Complaints & User Negative Comments 2024

ShiftKey - PRN Healthcare Jobs app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using ShiftKey - PRN Healthcare Jobs? Can you share your negative thoughts about shiftkey - prn healthcare jobs?

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ShiftKey - PRN Healthcare Jobs for Negative User Reviews

No work I guess?I have never dealt with such a hellish onboarding process in my life. On the phone I was told I would be able to pick up shifts within the week. Now it’s been about three weeks and i’m still waiting on them to approve my background check authentication… ready for the kicker? THEY ALREADY RAN MY BACKGROUND CHECK AND APPROVED IT!! Everytime I think i’m in the clear to pick up a shift there is another obstacle in my way. I am 100% helpless and cannot do anything other than call and talk to a snotty rep who gives me a different answer everytime. First it was 24-48 hours, now it’s 3-5 business days. I am crushed and stressed out of my mind, trying to provide for my family and can’t even pick up a shift… reading these other reviews I can see i’m not alone, which is even more discouraging. Im worried they now falsely advertised the “amazing pay” too..Version: 1.32

NCNSFacilities will list you as a NCNS when you call out which is ridiculous. We need to be able to cancel our shifts from inside the app it is not fair that facilities list you as a NCNS when you have called in. And I’ve sent emails to me regional person and he never replies smh. But I jus write a bad review on the facilities when they do that bc 9X out of 10 the facilities are filthy dirty, they don’t have wipes to clean the patients, they don’t have towels or even the correct size briefs for these patients and I’ll be definitely calling APS on a few in my city bc the facility is just horrible they need to be lucky to have agency staff in the place..Version: 1.28

Camera button not availableI am an Iphone 13 Pro user. I have issues since starting with Shiftkey in Aug 2022 with uploading my worklog to Shiftkey when the camera button to do so is inaccessible. To make matters worst, I am unable to upload my worklogs until I get home to do so on my laptops. When I am using a hotel’s Wi-Fi or mobile hotspot I am denied access to Shiftkey as a safety feature. Furthermore, there is no way to send my worklogs to Shiftkey via email, attached to help desk email or chat where this issue can be resolved. Other apps and agencies use fax, electronic sign in or dail-in, a few suggestions to look into to resolve this issue that others are experiencing as well. Frustrated RN in GA.Version: 1.40

Very disappointingI have been approved for two shifts and they have both been unassigned at last minute with no reason as to why. It’s been very hard to get assignments as it is and when I do get them I am unassigned literally within a couple hours of leaving to work the shift. The first one I actually went to work the shift and within the first 4 hours I received a notification that I was unassigned and was never paid for that time. Will definitely be deleting!!!.Version: 1.49.1

Random new document requirements pop upI’ve been doing documents after documents trying to complete each of the things required before I can even start bidding for any shifts and it’s like every time i finish with one, more requirements that wasn’t even h there pops up as yet another requirement before i can bid and i’m extremely frustrated. Why not have all these things listed as a requirement all at once instead of bit by it like this? It makes the process harder than it needs to be and more complicated as a result. They said ‘additional requirements can be added at any time’ but it really just seems like they show up when i finished up. Then out of nowhere, two more things is there. Also, theyll reject a document only to accept it when you resend it again the same way! They use codes for why they reject things that i can’t understand and when you call, they don’t understand it either! Very disappointed..Version: 1.58

Time slipsThe person who is going over the time slips can not read or comprehend different calligraphy. It’s annoying to see a paper declined for absolutely no good reason resulting in a delay of pay after having worked especially long hours. Also if I do a double I should be able to write one slip instead of wasting paper and having people sign 8 times. The system needs to be updated to fit modern standards. If it was done electronically there would be no issues regarding slips and payments..Version: 1.62.1

Do not download this, it’s awfulIt lacks basic features such as a calendar subscription so that your schedule within the app is shared to your native operating system calendar app for your phone. This prevents you from having your schedule at a easy glance. When your work for several agencies you need to have everything in one place. It lacks geofencing so that you can clock in and out through the app. They force you to use paper logs which is bad for the environment. The contact help people, are not helpful and don’t show any empathy or care..Version: 1.19

Not what it us to beThis agency is not what it use to be. My background check has been in “consider” for almost a month now. We have to update our background check every yr and my background is the same as it was last yr but for some reason it was flagged this yr. I have called multiple times to see what’s going on and they just keep putting in escalation tickets but no one has escalated the situation or even contacted me. Use Intel’s or GrapeTree at least they would let me speak to manager or someone in background department to get the situation handle these people don’t even have that or your own personal specialist.Version: 1.72

Taken off the appI got a call today saying that I forged a work log that I uploaded when I absolutely didn’t. I quit my previous job to work ShiftKey full time. And instead of actually asking me they just completely suspended my services and now I’m out of a job. They absolutely do not have your back and no not care about the people using their platform just the companies they provide the service too. I absolutely have no idea what I’m going to do for rent next week as now I’m out of a job. So thank you ShiftKey for screwing me over.Version: 1.19

ShiftKeyHello I am texting my sadness last week I drive 156 miles and 1124 to three different facilities Y logs were declined three times got packed from two after a week and majestic of Goshen hasn’t paid me in oay period I served worked three building they had me I. The computer as a cna this causes me to struggle financially I dig up for six shifts get three , also that’s indiana my Illinois has been six essfylly renewed due to high volume I wanted three weeks with no Illinois shifts can you please submit Y valid Illinois amd open up all the shifts to me again I have been with ShiftKey for two years and will continue Thankyou.Version: 1.44

Such a wasteI’ve been on this app for maybe a month and I think it’s a no for me. So first off booked shift and shift was approved days in advance so it wasn’t a last minute shift. The day of it showed canceled it read no longer available so I just assumed the facility canceled me. I received this message at about 5pm my shift was 10pm-6am. So at 11:20pm the facility called and asked where was I… and I said what you mean it’s shows I’ve been canceled. Well apparently the facility claim that THEY did not canceled me and that I should have called to verify it. Well for one I’m new to this app but not agency work and agency can get canceled anytime so why would I call? however I screenshot the email/text to the cellphone of the facility scheduler to see I’m to grown to lie and play games about my responsibility… if I say I’m working I’m working. But they didn’t care and listed me as a dnr so I was informed. I then tried reaching out to ShiftKey and that’s a whole other story. So secondly I pre plan my work schedules for the week because I do not like last minute obligations. And on this app who can start on a Friday scheduling for the following week and you basically sitting and waiting for a shift. All these shifts and yet your not being scheduled. It’s incredibly!! And because my bills don’t stop I have to move around. Be blessed people and good luck..Version: 1.27

Some of The worst employees everI’ve worked with this company for two years now and all I can say is the people that they hire are ridiculous it’s really sad that every facility I go to they say I’m the best worker that they have from this company I’m not saying all shift key employees are bad but every facility has bad reviews about shiftkey just when I get to like going to a facility they discontinued this one because they say the employees are disrespectful come in and sleep on the job or don’t do their work my question is what are the requirements to even get hired with shiftkey it’s kind of sad that this is the case for all of the facilities near me I think that shifty needs to be stricter on the hiring process and when they get DNR‘s they need to actually investigate those and stop those people from picking up at other places they are giving shiftkey a bad name.Version: 1.10

Not sure how to feelHaven’t been able to secure a shift yet. Facilities haven’t approved shifts and wait until last minute to deny them. I think they should make it rule where facilities have to approve or deny a shift no later than 8 hours before it’s supposed to start. Tired of picking up five days in advance for a morning shift with no word or approval on if I’m working. Also tired of going to bed the night before and having to wake up early just to not have my shift approved. Also they need to add either the scheduler’s or the DON’s contact info. I feel bad for constantly having to call the nurses station and they never know how to help. The help option should be available 24/7. We work all hours of the day not just 9-5. Overall it’s just really annoying trying to navigate. I shouldn’t have to call facilities to have my shift approved they should be required to look at it as soon as they get it. I also don’t understand the premium shifts. I understood they pay more because they’re last minute help, but even those still take forever to be approved. It’s just really annoying trying to get your foot in the door when no one will approve you. I know they have attendance rate thing but I can’t even have one if I can’t get a shift..Version: 1.26

MehI got married after obtaining my license and they would not accept a marriage certificate or proof of name change even though my maiden name still shows on my legal documents as my new middle name. I was told to delete that account and make a new one under my maiden name. I’ve done so, and have now been waiting weeks because the old account won’t delete. It’s been “escalated” multiple times by customer service and I keep going in circles with them. When I ask for a manager or supervisors contact information, I have been flat out refused or deflected..Version: 1.39

MY SHIFTKEY STORY by Aisha MureSo I truly don’t take other’s opinion as my own. I like to find out by seeking my own truth and experience. I felt like let me give SHIFTKEY a try and be the judge and boy oh boy my experience has been a hoot and a holla! Now I don’t want to put it all on SHIFTKEY but my experience has been so bad that someone wants to point the finger and because shift key is the 3rd party to many of its partners we as contractors look up to SHIFTKEY making things right on our behalf especially when it comes to being paid when hours are worked or when you are even put in situations that may be un ethical or hostile. We as CNA’s face a lot of challenges and uncanny situations when we go into some of these places faced with issues that are hidden from all truth and covered up by deception and or lies. I will always fight for what’s right and Justice meaning I will never be afraid or saying what is factual and or reporting on behalf of a resident safety or myself enough is enough and if I can’t get things resolved I will keep going until we as a people a whole can turn things around especially in this line of work! I do and hope that my cases all of them will be resolved quickly and thy.Version: 1.69

Pay problemsI have submitted work logs that were signed by the facility I was assigned to prove my work. Shiftkey has intentionally rejected the worklog and paid me whatever they wanted to pay me. When I tried to contact them concerning the issue and explain the worklog said that I DID WORK this amount of hours, they would THEN try to correct it. But now they are telling me that they submitted a ticket about my claim and now it’s been 2 weeks and I still don’t have my money and they have not contacted me about it. So in my opinion, you are gambling on whether they pay you correctly or not..Version: 1.43

KayIt is easy to pick up shifts and I like the fast pay. However they need to create an app that allows you to check in on your phone like I can with the other agencies because it’s crazy when my work log gets rejected or a facility don’t want to sign my paper because they want me to wait for a relief when ShiftKey only pays for the hours that’s on the app..Version: 1.52

Don’t waste your time if you live in VirginiaThey do not have any job offers in Virginia!! If one happens to appear it’s through a third party agency pay $14 per hour for part time hours oh and don’t forget Shift key will automatically take over $2 from your pay to fund their real gig of selling insurance. If they happen to have a Virgina job it’s two to three hours away.. who’s traveling two to three hours away for $22 per hour well less than that cause shift key will charge you a couple of dollar to fund their insurance company. They have you going through a lot of changes uploading your credentials and taking these test background chance to test and then after all that process, they haven’t done the job of scouting jobs for you to work .. let me save you time. Do not use ShiftKey if you live in Virginia..Version: 1.39

OverviewI can’t be the only person that has absolutely not signed up for a shift and it’s showing a shift for your as signed up that you know you did not sign up for So my personal opinion overall all shiftkey is a great tool to l use if you are in a bind needing to make some moves quickly! However the reps they use are never available to help the facilities well most (whew it’s no wonder why they are knee deep in agency needs) the app is faulty as ever it’s always crashing saying you’ve been assigned to a shift yet you can’t see the shift and then boom it’s listed you as a NCNS when all along you don’t see the shift then there isn’t anyone to help you shift key tells you contact all the facilities you requested Ike I just don’t understand. Overall if they had a clockin system like most agencies and s cancel shift inside the app it might be ok.Version: 1.19

Wouldn’t even give it a starI loved working for for this agency, until I needed a background check submitted so I could pick up in another state they told me they would submit it 1 month later I check and they never submitted the background check. I ordered and submitted the background check and they wouldn’t clear me to work in the state of PA even though my record was clear .. very dissatisfied!!! Tried calling into a live person and got the run around.Version: 1.65.1

Beware.I finally signed up. Jumped through all their hoops. Picked up my first shift (two days in a row, actually) for a decent rate. Other apps offer more, but decent nonetheless. Worked the first 12 hour shift. Submitted the PAPER worklog (2022?), and it was refused. I was directed to call the facility, which I did, spoke to the person who signed the worklog. They hadn’t heard from anyone. No one had called to verify, it was just refused. I canceled the next days shift. And deleted my account. I don’t work for free. Be careful that you don’t end up working for free too..Version: 1.41

Cancellation Time PeriodI hate how we have to cancel within 24 hours but the facility can cancel up to us being sent home once we arrive…. I had an emergency literally had to go to the ER and canceled my shift about 22hrs in advance and went from 100% to 66% in attendance and now it’s hard to get shifts…. The shifts get canceled way to much I had the whole weekend booked them boom they all canceled…. Make sure you check and see if your shift canceled before you even get ready because I made that mistake and the facility allowed me to work and I didn’t get paid I need them to run me my money I don’t work for free…..Version: 1.64

Cna/ gnaThe facilities will cancel you but it will not show on the app. They will wait until you get there or call you. And then when they call to cancel and you do not show it is a ncns. So no now when they call to cancel I will contact shift key. Not that it makes a difference because they do not actually check and I am still fighting for a pay from a facility. There are better apps for employment out there. Try them if you do not want to fight for your money and false ncns..Version: 1.54

Very low payingThere are the same facilities listed on other apps that pay way more when I go to bid on a shift at a facility that is also on another app paying way more for that exact same facility it says that I cannot request that amount it’s too much but why would it be paying more on another nursing app?? I only use shift key as a last resort because the pay is ridiculously low 26 an hour and my very first nursing job as staff paid 29 an hour very insulting pay rates!! I try to stay away from ShiftKey because of this reason and 9/10 the facilities are low or under staffed with little to no help the audacity to offer low rates for being extremely overworked at majority facilities!!.Version: 1.24

Like it but ehhhOnly thing I don’t like about ShiftKey in general that they don’t explain anything . You would get suspended with no further explanation and that’s not professional. I hear with grapetree they do investigations and all and just because you get suspended one time don’t mean you can never work through them . They don’t even explain the attendance. I just feel like ShiftKey head is far up their behind it should be a period of time where you are suspended and repeated offense past 3 times then you should be permanently removed from the app . But getting suspended over attendance and not being able to work with them ever again is crazy . That’s the same way a facility can cancel all your shifts but it don’t affect the facility but when you cancel your attendance go down 5 points that’s crazy . Other than that it’s a great app p.Version: 1.42

STAY AWAY!!!I’d give less stars if I could!!! This company is HORRIBLE in their handling of issues!!! I’ve been waiting ONE MONTH now for unpaid time to be paid, what is their answer? “We have thousands of people needing resolution”, “the facility needs to do that “… I’ve been a nurse 19 yearsand worked for MANY agencies…. NEVER have I had an agency be SOO BAD at support of their talent!!! I also got canceled from 2 shifts at 2 different facilities without the “time & trouble” Pay, NOW I’m told to have the facility sign a blank work log as proof that I was there as the facilities have a way to COMPLETELY erase the shift I WAS ACCEPTED FOR from the app!!! Smells like fraud and dishonest business practices to me!!!.Version: 1.55


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