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Polycam 3D Scanner, LiDAR, 360 App Complaints & User Negative Comments 2024
Polycam 3D Scanner, LiDAR, 360 app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using Polycam 3D Scanner, LiDAR, 360? Can you share your negative thoughts about polycam 3d scanner, lidar, 360?
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Polycam 3D Scanner, LiDAR, 360 for Negative User Reviews
✓ Very poor captures + difficult appI have tried all settings and the captures are very poor quality and are messed up. Also the app is quite hard to use.Version: 2.3.6
✓ Would be great if it worked!I would love to try this app, as I can see that lots of people are loving it. However, when I launch the app on my iPhone 13 it just hangs on the ‘hold device still to calibrate’ message. On checking some forums online, I can see that others are having the same problem. My iPhone is on the latest firmware, as is the app, but I cannot get the app to go any further. Manual recording also does not work. Can the devs please sort this issue ASAP please as I am keen to try this out..Version: 2.2.18
✓ Great app, with limitationsGreat app for quick scans that don’t need a lot of detail, but not for large or very detailed spaces. Beware that although the app will allow you to scan as much as you want in LiDAR mode, it may not process that data if it’s too large. I’ve had a few scans cause the app to crash in processing or even after processing when trying to view. So stop after about 3-4 minutes to break your scans up and combine them later in Blender or something. But if you’re serious about photogrammetry and need pro quality you’ll prob want to use Reality Capture..Version: 2.1.3
✓ Can’t make more captures. please fix thisI don’t have any photo captures left and I can’t earn any because the only tasks that I can complete are only completable through the use of photo captures. Which I don’t have. Also I recently did the “set up a profile” one, the “earned photo captures” counter went up but not my actual photo capture count and I can’t actually gain and use my earned photo captures and now the app is unusable to me. if this wasn’t an issue then I would have rated five stars.Version: 3.1.3
✓ Too Many BugsYesterday I had 2 completed scans completely disappear from my phone. Lucky for me I had immediately uploaded the first one to the cloud so I could share it, but then it disappeared from my phone entirely when I exited out of the finished scan and back to all of the other scans I’ve done. The same thing happened again later in the day, only this time I wasn’t so lucky, it too disappeared when I exited the scan and I didn’t upload it to the cloud. Also, I couldn’t extend a scan. The app says it has successfully relocated and to move the phone to start scanning, but nothing happens. One of the scans I sent to the cloud and shared with my gf appeared as all black with no surface detail even though it looks fine on the phone. I deleted it from the cloud and reuploaded it only to get the same result. Lastly, at the end of my last scan of the day (I did like 7 total including the ones that disappeared), I hit the red button to end the scan and save it but it just hung there. I had to quit the app and pray that the scan actually saved because by that point I was out of daylight. Thankfully it saved, but these bugs (except for the first where the scans totally disappeared) happen way too often..Version: 2.2.11
✓ Great app why do I have to pay 10 dollars a month for itWhile the free 5 captures lasted this app was amazing it is the only app I’ve seen that can do 3D scanning on this level of fidelity buuut there is a reason I only gave 5 stars you have to pay 10 dollars a month just to be able to do the ONLY thing the app can do but I have 2 solutions one I think the devs will dislike and the other the community will be eh about 1. Add ads each time you send something to be modeled this will be nice because the people who pay for the subscription won’t get ads but also get the rest of the pro features 2. Make it so each day you get 1 free capture at a limit of 10 so each day you can do 1 capture but if you don’t use it it doesn’t disappear this is my favorite but I could see why the devs don’t add this one.Version: 2.0.6
✓ Basically useless for anything productiveWhile the ui is good and the controls are useful, but this and many other apps trick you into downloading them because they’re free, but as soon as you want to do something useful like exporting to obj, they ask you for a subscription fee.. why is it subscription based when the processing is happening on my device? There is NO use for a subscription fee. It makes no sense. This is a really bad trend in software development..Version: 1.5.3
✓ Poor user feedback ruins an otherwise good appI have used Polycam for sometime and had many scans, many of which I shared on my Polycam profile. I went on a trip and did several scans that I had wanted to upload but there was a bug that had deleted by profile info (not the scans) and prevented me from uploading any new scans. I posted a question on the Discord server and got a response saying they new about the bug and they were working on it. A week later I hadn’t heard anything and still had the same issues so I asked again but was ignored. In trying to figure out the problem for myself I tried reinstalling the app but inadvertently lost many irreplaceable scans and have become disillusioned with Polycam so I’m going to see if other apps have improved..Version: 2.2.15
✓ Keeps crashingScans are cool, but I wish it would stop crashing and losing my progress.Version: 3.0.2
✓ Not bad - but expensive if all you want is a couple of capturesDoesn’t do a bad job of scanning, easy to use but if you want to use the 3d model you have to have a subscription. I have way too many subscriptions to want another. Sorry guys that’s the wrong financial model for most people. May be it works for pros, though any pro will probably will be using a professional scanner and not an iPhone /pad. You would be better off giving away a basic version that does obj or something then charging for more advanced pro features. There are lots of alternatives out there that are better with no subscription model..Version: 2.0.4
✓ Needs focus adjustmentWould be perfect if it had focus adjustment and the ability to shoot closer and higher detail ouyput like Metascan. Results are okay, but found Metascan to provide much better detail/cleaner mesh..Version: 3.0
✓ Constantly crashes, waste of £50If you just want to play with the gimmick of looking at 3D captures for free, it’s fine. If you want to get the mesh into any other software, it’s totally unstable, and purchasing it was a very expensive mistake. Almost every attempt to export (in any format) causes the app to crash and vanish. I’ve tried everything. I tweeted them for help and was ignored. Occasionally I manage to get it export a weird format and then run that through an online converter but successful file exports report as corrupted. Hugely annoyed at this wasted money..Version: 2.1.4
✓ Great but full of bugs.So I would like to start saying I loved the app and the results, it was great, with good light and a simple phone you can get amazing results. I went to Venice and decided to pay the PRO sub so I could scan things there. It turns out it worked for 2 days, after 27 or so scans the app was saying that my 150 monthly allowance was used, obviously a bug. There is no clear way to contact them and there is virtually no customer support. I managed to get in touch and they just confirmed that this was a bug, but no timeframe on when they will fix it, nor any confirmation about if they could extend my subscription or anything. Disappointing..Version: 2.2.15
✓ When it works …When the app works I love it. After buying a subscription I managed three, maybe four scans and then it said I had 0 captures left. I emailed and got an initial response and nothing since. The quota resets in a few days so the first month of my subscription and I’ve been able to do less the 8 scans! Not exactly worth paying for at the moment..Version: 2.2.15
✓ Very buggyWith the caveat that this is on a new iPhone 12 Pro Max, updated to iOS 14.2 so there’s a chance the app is still lagging behind the update. The app is constantly crashing. Sometimes when scanning, sometimes when processing. Sometimes when you have just finished a scan which is very frustrating. The menu screen can be unresponsive to any press and the app has to be restarted. Rarely gives option to process in HD. The standard when it does is considerably worse than comparable apps like Canvas. This is after having paid the (high) price to purchase outright. Very disappointing. Hoping for an update to sort out this issues so I can revisit this review. For now, avoid..Version: 1.2
✓ Face scanning iffyTrying to scan head for fun. Definitely not easy.Version: 3.0.8
✓ Incredibly vague, zero instructionsIt must be presumed the user has intimate knowledge of photogrammetry tools already and knows exactly what every button and function does, because nothing is explained anywhere. Their website has a couple of videos under 60 seconds that walk through basics, but I cannot find even a simple write-up anywhere of how their varying functions work. Adjusting with the crop tool is an unbelievably frustrating exercise. Then, after I paid to ugrade to have an .OBJ file generated, I get a message that says “Something went wrong; Please try again later.” I’m sure this app is super cool for those that have figured out all of its nuances; I’m just surprised at the lack of help/hints..Version: 2.2.15
✓ DecentYou have to pay wich is annoying but ads wich is good.Version: 3.0.5
✓ Doesn’t work?Downloaded this for fun and it simply didn’t work. The “hold still to calibrate” message at the top didn’t leave, even when we DID leave it still. Photos also didn’t save on the manual option, and we couldn’t exit out of the app as it would just keep saying “saving data”. We’ve deleted it, reinstalled it, force quit, downloaded it on a whole other phone and the same issue came up. Hopefully it can be fixed because we were really excited..Version: 2.2.17
✓ Free trial not workingI really want to properly use this before i decided to pay, signed up for the free trial but didnt let me get passed the ‘already paid’ prompt, the one time i got it to acknowledge the trial it never let me export as an obj, heard amazing things about the app, just sad i cant fully test it.Version: 2.2.7
✓ Fails to work at allIt seems to LIDAR scan rooms, but gets stuck saving data. Even the exit function fails to actually exit the scan. Useless..Version: 2.2.17
✓ Makes you rate to get more photos and do other crapNot worth it tbh.Version: 3.0.4
✓ Can’t seem to find how to contact themI used the app once to see what it was about and it was great. Didn’t use it again as I don’t need it. Forgot to cancel the subscription before the trial ended and yes I know that is on me. But I can’t find how to get in touch with them to request a refund on an annual subscription I have just been charged for, for an app I used once and won’t again!.Version: 2.1.4
✓ Purchased the monthly pro plan, but not worth itUpdate on my previous review - purchased monthly plan, but not worth it, point clouds are very inaccurate, imported them into Revit, they are just not usable- they only look good on the phone screen, if you do not zoom too much. Tried the room feature - most dimensions completely off, by many inches, angles as well! it only works for fairly big spaces that are square and mostly empty, anything even slightly more complicated it doesn’t seem to work. Have played and rescanned the same spaces quite a few times, to note that I am a trained architect, so I know what I am talking about! I would have loved to contact support directly but couldn’t find the way, Can I have my money back please?.Version: 3.1.7
✓ 3d doesn’t work with all iPhonesIn the description it says Polycam is the leading 3D capture application for iPhone and iPad! Create high-quality 3D models from photos with any iPhone or iPad, and rapidly generate scans of spaces with the LiDAR sensor. Edit your 3D captures directly on device, and export them in over a dozen file formats. Share your captures with friends and the Polycam community with Polycam Web and explore captures from around the globe on Poly World! But where we’re taking a look at is the fact it says it works with any iPhone I have the iPhone 12 mini and I was really disappointed to find out it doesn’t work on the iPhone 12 mini. So the 3-D feature does not work on ALL iPhones as it claims..Version: 2.3.9
✓ Great App - Issues Need To Be AddressedI’ve been using Polycam for the last year and have been very impressed with its capabilities, and my coworkers and I have been using it for civil engineering applications. However, I recently ran into several issues. I read on another review that you must login to use the app offline. There are many locations where I wanted to perform scans that have poor cell service and therefore being required to be connected to the internet is a problem. Therefore, I created an account. However, it appears to have lost the scans I performed prior to creating an account and now it states “Oops an error occurred. Failed to sign-in. Please check your Internet connection and try again later.” My internet connection is fine, but I’m still getting this error. I hope the developers can address these issues quickly. I had intended on purchasing this app for a many more within my organization, but now I’m skeptical. Otherwise, this app is excellent, but this issues need to be addressed soon or we will have to stop using the app altogether..Version: 1.5.5
✓ Unfortunately a LOT of bugs in this appThis could be the greatest app but it’s just so buggy I can’t rate it as anything good. If you select ‘Exit’ or ‘Save and Exit’ it just gets stuck saying ‘saving data’. It gets stuck a lot and you need to close the app and restart. Only once have I successful completed just a basic workflow without any bugs. I’ve also had problems where it just wasn’t saving the photos (in manual mode) and I had to start a new project. Sometimes it was taking photos but not updating the photo count and often click on buttons does not trigger something to happen in the app. A real shame such a simple UI is so problematic to use!.Version: 2.2.18
✓ Forcing me to be online just to skip the account stepWhen opening the app I'm now greeted with a page asking me to create an account. There is a small skip button, that does nothing. I haven't deleted the app, yet, even though it's now completely unusable, I'll wait to see if they fix the skip button, otherwise it's gone. Edit: they fixed the button, it still won't let you skip unless you're online and let them steal your info. App now deleted, greedy. 2nd edit: developer responds saying I need to be online to skip the account creation step. Not good enough, if I don't need to create an account to use the app, why do I have to be online just to skip it? I won't give you my personal data, I'll just delete the app now..Version: 1.4.3
✓ Was good but nowThis app was brilliant , I got the pro sub and wasn’t paying for its self from first day on the job ..... now it can not even complete a scan And there is NO contact for any tech support , not that I can find , buyer beware This luxury Cruise liner May be just a ghost ship , dead the water.Version: 2.0.3
✓ Update: photo mode still Not workingUpdated: yes, good news, they did update the software and it does work AFTER you log out and create a new account with an new email address, etc.. I had PAID for the pro version on the original account and then had to pay AGAIN for the new account and I have no idea how to get a refund. Although I immediately canceled my first subscription, I have still been charged for two subscriptions. The LiDAR mode works with my wife’s iPhone 12 Max, unfortunately the photo mode does t work on my iPhone XR. Just hangs on Hold Still to calibrate, when you move around nothing is recorded. The Manual Mode doesn’t appear to be taking any photos. Attempted multiple times with over 30 + button pushes and the ‘done’ button never appeared and nothing ever saved. When trying to x exit out it says ‘exit’ or ‘save and exit’ neither did anything, just hung for over 15 minutes until I gave up..Version: 2.2.18
✓ Good but…I got this app like yesterday and I don’t have a good enough phone for a Scanner so I have to do it with pictures…I tried to do this but for some reason only half my space came up…and when I was trying to learn how to use it (it kept going wrong 😑 and I was gonna try it again when I realised that I had run out of free scans when I hadn’t even learn how to use this I think there should be more free scans so I can learn how to do it.Version: 2.2.10
✓ Decent and easy to use scannerThe interface is pretty good but it can have some difficulty with more complex geometry. It often has troubles resolving the shape of objects scanned from multiple angles (arms disappear off humans when doing a 360 scan for instance). Also the textures picked for geometry can sometimes be images captured at an off-normal angle to the face so it sometimes ends up with strange perspective baked into the textures. I had experienced some of the crashing issues from previous versions, but the latest version addresses that and is much faster at processing!.Version: 1.1.6
✓ Can’t get this to work.Have the iPhone 13pro. Download the app, created an account. Open the app to use it, you have the screen with the mesh overlay. Tap start button and scan the room. Tap button when finished. Camera stays enabled then just sits there saving data…….,,nothing else. Left it for 30 minutes saving data with camera enabled. Have to force close the app as it doesn’t close with exit button..Version: 2.2.18
✓ Required internet connection to workI was camping in a remote area and found that both photo and the LiDAR feature only works if the phone has an internet connection. This is a great disadvantage for outdoor photography and I don’t understand why they limit functionality based on an internet connection. Other 3D scanners worked without internet so I was fortunate to have them as backup. I don’t see a way to ask Polycam why it doesn’t work without internet and I don’t know why app and internet services don’t have any way to contact and ask questions. I really liked this app but will terminate my subscription because they don’t allow scans without an internet connection..Version: 3.1.7
✓ No supportThere is no way of contacting any support for this app. I purchased the pro version which I can’t log into (I can access my account on their website). Some scans saved to the website no longer work (error when opening). Be careful about dropping the $65 (AU) for the pro version as you can’t contact the developer if things don’t work..Version: 1.4.3
✓ Measurements aren’t precise at allUsing the room feature: I’m using the latest and greatest iPhone, so my camera is really nice. I love the concept I love the features but I double checked the measurements for the blue prints and yeah… one wall was short by 3 ft another by 2 ft. I also noticed it doesn’t pick up on small detail like ledges, or when the ceiling is taller in other parts of a room. I have a window about 4 inches from the wall and the camera doesn’t pick up on the wall it just considers it a window. Might also be nice to add auto measurement to doorways and windows even if it has to have a different tab. I want to to keep paying for this but the measurements are key and this is a battery killer on my phone. I don’t have time to scan a room for the measurements to be wrong and I have to check each detail, nor can my phone survive a full day of work with this. But in general the app is good just needs improvement..Version: 3.0.9
✓ Great and not so much…This IOS app is 5 star for innovation and 1 star on documentation and support. It is super easy to generate an okay image on my non-LiDAR IPhone but as it turns out not so straight forward to generate a pretty good image. Polycam provides a few procedural videos relating to using with specific applications (auto cad for example) but not much other support and there are at least a couple free PC based applications with decent documentation that provide at least as good if not better image quality. I was ready to buy the Pro version but without better support I likely will not..Version: 3.0.2
✓ Good app, performance issuesFirstly, this isn’t the first app I tried but so far it’s the best. I tried a scan of an entire room, but it always crashes when saving. I’ve had it successfully scan a room only once, and the result was fantastic! I’m using an iPhone 13 Pro Max. I haven’t yet tried the pro features you can buy in-app, but I am saving those for when the app can finally handle a room. My hope is that I can find a way to use this for work (not scanning rooms). Limitations of this app so far (when it works for me) are that it doesn’t scan well in low light, reflections such as mirrors or metallic surfaces confuse the app, but those are expected. LIDAR is dependent on light after all. I’d love to make this a 5 star review if it didn’t crash so much, as the pro features seem very promising. I am looking forward to seeing this app’s growth..Version: 2.1.2
✓ Problems 🙁I am using iPhone 12 plus Max, properly updated iOS. I have tried several scans. I begin the scan… It appears to scan the entire object, I see that it is “recording“ with a red REC style button to “stop“ the recording or “capture”… problem is when I press that it just starts to become an endless spinning wheel of death… And above that something pops up that says “Move iPhone to Capture” — I ALREADY DID! I tried removing the app. Reinstalling… Force restarting my phone. Everything. Several scan attempts and they all do the exact same thing and my gallery is empty. What is strange, I did a quick test of this app on my wife’s phone last week before I got my new phone..She has the same phone I do, and it worked well. And is working well with hers currently… So there is some kind of a bug or problem going on here and it’s quite frustrating because I had planned to use this for a commercial project and was boasting to coworkers after having seen fairly desireable result while testing on another phone previously.Version: 1.5.2
✓ Big fixes don’t fix crashingApp is okay for small objects but any supposed updates to fix crashes of large scans don’t work. Don’t waste your time and money.Version: 2.1.2
✓ Product is fine sales method is predatoryI downloaded this as a test for my workplace. It worked fine and we consided buying it in the future if the need came up. However repeated attempts to cancel my free trial failed and so they just took my money anyways..Version: 2.1.11
✓ App is brokenTrying to use the app on an iPhone 14 pro max and I can’t get past any of the calibration stages for LiDAR and photo modes. And room mode just doesn’t even load into a usable state..Version: 2.3.7
✓ Don’t buyThe app did not work with my iPad Pro, I tried contacting Apple to get a refund for close too 100$ due to export issues and they refused. Do not get this it will just give you headaches.Version: 3.0.7
✓ Great PotentialI appreciate this technology is still new, and there a number of variables that affect the outcome of scans, from user ability to lighting conditions to lock on reference points and reflective surfaces, so although this software looks and feels impressive I would still like to see several improvements in process and output before I award a higher score. It was the best of the bunch of the new tools for LiDAR, and I hope the authors build on this great start to provide an even better update in the near future..Version: 1.2.8
✓ App not workingApp looks good until you want to save a session. Can’t exit nor does it actually save the session. Using iPhone 12 Pro.Version: 2.2.17
✓ Very cool app but has sometimes pretty annoying bugsTLDR: the app works well sometimes and other times can’t photo scan a slightly complicated object. This app is amazing! I photo scanned my coffee table, expecting it to produce a nightmarish and warped version of it - not least due to my shoddy photography - but I was pleasantly surprised. There are some cases where objects seem to melt into each other or it interprets a part of the same object as a different one, but since I downloaded the app mostly to mess around, I don’t mind it. EDIT: upon trying to photo-scan a couple more things, I found that the app has more bugs than I thought at first. First, I tried to scan my living room, only for the app to produce a bumpy wall of stitched together photos. Next, I tried to do a box with things inside, which worked well in my coffee table scan, but this time had holes in it in random places, while the background was fine..Version: 3.0.9
🙂 Polycam 3D Scanner, LiDAR, 360 Positive Reviews
Polycam 3D Scanner, LiDAR, 360 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Polycam 3D Scanner, LiDAR, 360.
⛔ Polycam 3D Scanner, LiDAR, 360 Problems
