- 94.9LEGITIMACY SCORE
- 95.4SAFETY SCORE
- 4+CONTENT RATING
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Alight Mobile App Complaints & User Negative Comments 2024
Alight Mobile app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Alight Mobile? Can you share your negative thoughts about alight mobile?
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Alight Mobile for Negative User Reviews
✓ Lacks an Important OptionI only use for a Health Reimbursement Arrangement and would like to be able to add remarks when submitting a claim, not to solicit a reply, but to provide additional explanation when it might be helpful for claim processing. It would also be nice to be able to request changes to recurring amounts when Alight fails to update. Example: I had premium increases for insurance premiums that I expected to be updated by Alight since I bought the insurance through their agent, but continued to be reimbursed the old premium amount. I tried calling today, but lost patience after over 45 minutes holding..Version: 4.1.0
✓ Pretty to look at but can't get my money out anymoreIn previous versions, I used to be able to figure out how to get my money out of the brokerage account. The help files (if you want to call them that) have you first transfer money into the brokerage money market fund, and then you have to transfer money from your brokerage account Money Market Fund to your Core Funds. It's easy to transfer money into your brokerage account, but the clicks and chats take you on a circuitous journey to nowhere when you want to transfer money out of your brokerage account. I've been working on finding some resolution for two weeks with no luck so far. I'm sure I'll be able to withdraw money before the end of the year, but it ought to be a crime to make it so difficult to accomplish it on your own. It's really not the Apps fault; it's the same on the website..Version: 4.1.1
✓ DisappointingBoth app and full website are poor. I submitted several feedbacks regarding not being able to generate a statement, only being able to access the latest quarterly statement (in their secure mailbox), never get notified by text when a new statement is available even though that option is enabled (at least that’s what it shows). Very basic things work, but overall, navigation within both the app and the home site is like Pong era technology. My company (Raytheon) ought to be ashamed for jettisoning Fidelity (pretty good app/site) for this..Version: 4.2.0
✓ Worst way to manage anything period.As mentioned above very disappointing including the help line.Version: 4.4.1
✓ Prehistoric SiteThis is the most basic and flawed app(and even main site) I’ve ever had to use. They don’t display all of your information to you. I can’t see my payment history. I ended up paying for 1 months coverage twice because it kept saying I was overdue and would lose my benefits, then both payments went in at almost the same time even though one was paid WEEKS before. The virtual assistant doesn’t assist with anything at all, basically just a “frequently asked questions” tab. Get it together people..Version: 3.2.0
✓ Downloading secure mail attachments doesn’t work! They don’t want to fix it.Update Jul 14 2022. Alight Solutions did not fix the problem below (though they claimed they did), but instead gave a ridiculous reply which does not help iPhone users at all. “We do suggest to access Upoint using different browser”! iPhone users cannot use a different browser! “Your issue has been resolved and are now able to access and download the secure mail documents. It is possible that any issues you are encountering could be due the browser. We do suggest to access Upoint using different browser. There is nothing to fix on UPoint and it is working as expected.” I will therefore stick with my 1 star rating. The company did not fix the issue of receiving/downloading mail. You still need to do this on a laptop… not through this app which clearly doesn’t allow downloads. They obviously can’t be bothered to fix it! A company developed an app, that doesn’t allow iPhone users to download mail attachments… I call that poor service. They deserve 1 star! - - - I can see my secure mail, but the link to open my secure mail (pension statement) is dead. The link will not open the document. Otherwise the app is a great idea. I just wish I could see my pension statements (and download them). I will now have to use my laptop to do that!.Version: 3.2.1
✓ Non-functionalAnd I mean completely non-functional. I try to log in, and it pops up a request to enter a phone number. Presumably this is to set up two-factor authentication. It sends me to the web, where I can log in (so I know my credentials are right), but when I go to the personal information page to add my phone number, there’s no way to do it. There’s a link to change my email address, but not my phone number. Back to the app - if I decline the request to add a phone number, it just dumps me back to the login screen. Very frustrating. After the latest version came out, I tried again. Same annoying waste of time. I’d rate it zero stars if I could..Version: 3.3.5
✓ Still needs workFor longest time I could not get the app to work correctly. Create account, set password sign in. Then the next sign in, it would not work. Pushed through the sign up procedure. Well there fixed and it’s working great with face-I’d, but the camera function to record your insurance card is HORRIBLE! It’s to aggressive when it’s in automatic and record’s screwed images. And regardless of manual or automatic settings, it rarely in focus..Version: 4.2.3
✓ Worst experienceThe app is extremely difficult to use and when you try to call them, the prompts send you on a never ending loop of not being able to speak to a representative. After hours of trying to speak to a representative to transfer my funds out of the plan, they did it wrong and were sending the funds for the Roth portion to the correct BD and the traditional funds to the wrong BD. I will be extremely happy when my funds are out of their control. I would have never known there was an issue unless I constantly followed up with the process..Version: 4.4.0
✓ Good luck with lump sum rolloversInfo is scattered about. UI jumps back and forth between app and website. Distribution flow is confusing—I just want to roll my pension to a 401k, but it keeps asking me for ACH banking info? “Mail to participant” option says no address on file, but my address shows up everywhere else. It shouldn’t be this hard. I shouldn’t need to call and wait 15 minutes to talk to someone in 2023. I shouldn’t need to dig so much for SPD, LOD, etc. And thank god I know enough to not want my rollover to go to my bank account, I can only imagine how much Alight’s UX incompetence has cost less experienced people in taxes and penalties over the years, who just go along with the flow. Can’t wait to consolidate to a more competent record keeper..Version: 4.3.0
✓ Very frustrating and lackingOur previous health benefits app/ program was very easy to use and all of our benefits info was right in the app. It is hard to understand how you get the credit for your activities and reimbursement requests often get rejected. The well-being activities are very unclear how to use them and how to get credit for them. It makes it challenging to obtain our full health benefits using this new program. Long way to go before this app is good..Version: 4.4.0
✓ So bad in every wayI used to sign into the webpage and it wasn’t great but it worked. Now, I have a much longer sign in process to use the app, and then it boots me back to a browser pop up every time I try to click a link in the app. And the pages don’t load well in the pop up browser. Overall can’t actually get anything done and very frustrated. The app just adds more steps and takes away functionality. It’s as though this was rolled out without any testing at all or something..Version: 3.1.1
✓ Alight MobileThe app is so confusing and I’m pretty efficient in traveling through apps. I would like to suggest that the first page after logging in should have two options: Active Employee or Retiree Make a selection then it should open if your information is An Active Employee or Retiree otherwise tell you that you are in the wrong portal. Then after you are successfully entered you information can be viewed. This app is so confusing..Version: 4.3.1
✓ Needs a HOME button and Apple Health testing as it does not workThis is my company’s new app to help centralize benefits and encourage wellness. However it will be costing my company a lot more time for me to manage such. The app does not have a back to Home button on any page: when you go down a section for perhaps 8 screens, you have to click your way all the way back through all the screens you just navigated - how frustrating given the amount of branches in this app. Furthermore the app seems to be missing the required permissions to enable Apple Health tracking: when you link it will tell you that is linked but it is not as the app never invokes the Apple Health permissions screen to enable it to read my data so consequently it does not track steps automatically. In addition, I signed up for a challenge to manual record each day if I have met that challenge: however it does not allow you to save any confirmation of completion. The result is an app that takes a lot of time to use and fails to track anything about your health - it also seems the $s my company is providing by tracking things in this app is a con and not achievable..Version: 3.4.0
✓ Clunky AppThe app was forced on us to submit medical expenses for reimbursement in lieu of a very functional website. Despite claims that the previous web login would work on the app, it took multiple attempts and resets to get into the app. The logistics of creating a .pdf or scan of a bill for uploading on a computer are much simpler than on a cellphone. It took twice as long to submit my reimbursement information than it would have on the web based system..Version: 4.4.0
✓ Clunky appThe app is fine for a very high level assessment of your investments but does not provide data for a closer view of fund performance over a short period of time (weeks). Also, you’ll spend a fair amount of time clicking around and waiting for the App to provide a response. I don’t think this is an internet speed issue, but something spinning in the background that slows things down. One more thing, there’s no way this app rates a 4.8 stars. I just thumbed through the ratings and it’s a 3 star at best..Version: 3.1.1
✓ Alight is not all rightThe only thing worse than the app is the poor service associated with services in their application. This company has no problems publishing incorrect and deliberately misleading information about investments, returns, and HR related services provided. Interesting how many of recent reviews are 1-2 stars and look written by real people. Short, bot, spam like, suspiciously short positively reviews appear to be skewing averages. Consider putting your money somewhere else as soon as you have a choice. Ethical concerns experienced with Alight also extend to their apple reviews. yea this is too true to be written by a bot..Version: 3.4.2
✓ What’s the pointI don’t understand the point of giving the option to take a pic of your insurance card. Most insurance companies allow you to view you insurance card on the app but this one “lets you upload a pic”. Oh awesome, so cool. Except it refuses to take the pic unless it’s so close and by time it gets that close it’s blurry and it snaps the pic so fast that it’s pointless. I don’t even understand the point of this app at this point. It literally provides me nothing..Version: 4.3.1
✓ A poor excuse for a benefits app that never worksI’ve been at my company 5 years and have never gone past the main login page for this app. everyday it’s always the same message when you click on anything beyond the front page “we are currently experiencing technical difficulties. Please try logging in again later” . never fails! always have to go to the website. clearly no one is checking it since it’s always happening. how is this so highly rated? developers must be paying for good reviews.Version: 4.2.3
✓ Very basicThe app seems like more of a shell. Everything you click on just brings you to a webpage. When you click on “plan document”, they are all blank. Seems like a fairly useless app to me..Version: 4.3.1
✓ Not ImpressedConstantly shuts down with interruption message. Takes personal info and that’s it, nothing useful..Version: 4.3.1
✓ Poor customer supportLook at the reviews that are 3-star or less. I don't have the energy to retype what's already been said. The coverage I signed up for doesn't match what I'm being charged (without notification). Request submitted about discrepancy 2 days ago. Still showing "to be assigned". Insurance will be active in less than 2 hours... I have no control over the extra amount coming out of my paycheck. How are reimbursements handled?.Version: 4.3.1
✓ Clearly the ratings are stackedThere is no way this app has a legitimate 4.8 star rating. It is the most convoluted and difficult to use interface I have ever seen, slow and extremely confusing to use. I have to click on the account balance repeatedly in multiple summary screens and wait for pages to load just to see a breakdown of my holdings and then to get to the brokerage account I have to find the hidden option and several more clicks later actually see what the holdings are. Forget actually seeing any historical charts or balance history or making trades or changes to the investments. It’s a nightmare of an app compared to Fidelity..Version: 3.3.2
✓ ReviewNeeded to talk to a representative, was almost impossible to reach a representative,After an hour and finally spoke to a representative. Representative had no useful information on my concerns. Representative then transferred me after 3 hours on the phone to the team that I had requested through the automated service. Received a message experiencing higher volume of calls would you like a call back. I opted for the call back which never came had to call Alight back repeat the automated service to talk to a representative and they finally connected me to the right people. Time accumulated on the phone to get any type of answers was 6 hours. Plus it’s taken me since November 20 /2023 to January 23 to verify dependents that are still not yet verified with a deadline of February 17/2024..Version: 4.3.1
✓ Unreliable and WrongThis website is unreliable. Within the site links are unstable or don’t work. If you are sometimes lucky when links work, options within are not functional. Bad design … I wonder why it’s even available. I wouldn’t use it..Version: 4.4.1
✓ Representative of en masse poor quality softwareThe problem with this software is not unique to problems of current IT industry which is proliferation of properly written and tested software. For example reset password, which worked fine and redirected to the login page. While trying to login - it says user does not exist. To a business user that would not make sense. To a technology specialist the potential reason is a bad design or bad implementation where it’s syncing behind the scene, but the functionality does not handle that or give the user notification that come back this may hours later and try. This is the pandemic of software industry today where massive scaling created silos where components are built individually and stitched together at the end - and the end user experience is left to the fate of the end user..Version: 4.4.0
✓ Disappointing at bestAs far as a useful tool for managing my HSA, this is the worst one I’ve used. 1. It ran me through logging in 4 times before I could see my account. How a faceID? 2. Once I was looking at my account, when I would follow a link, half the time I was logged off. 3. When I tried to have a look at the HSA store, which is a joke. If won’t let me buy OTC meds at Walgreens, then at least carry those in the HSA store, but they plenty of sunscreen. 4. I can not believe that everything needs to be submitted for reimbursement, and then when submitting for a reimbursement, they don’t even ask for a receipt? Did 5th graders make this app? The developers of this app should have to use it to manage their health care spending and see how they feel then..Version: 3.3.2
✓ Doesn’t loadI’ve been trying to access my LOA for almost 2 hours now with no luck. The app is worse than the website and that’s saying a lot. It doesn’t load. If you do by chance get it loaded, it redirects you to another page and that page doesn’t load AT ALL. There’s no access to my secure messaging anymore, there used to be. I can’t check on my secure messages or the status of my LOA unless I sign in with the web browser. There I barely have access either. Their ENTIRE system is a joke. One big freeze up after the other. I really hate this app..Version: 4.1.0
✓ App is unusable for anything but basic viewingI have had many issues with this app, especially with documents that have been sent to my secure mailbox. The documents will have an attached pdf, but will not open it when the document is selected. After speaking to support personnel, I was told that I should be using the website rather than the app. Therefore the app does not provide any support..Version: 3.3.5
✓ Useless appNot working at all. Won’t even start. If it can’t be fixed it should be removed from the store..Version: 3.4.2
✓ What’s the pointI’m not understanding what the point of this app is i can easily put in all of my login info into all the fields but once i choose to sign in it loads absolutely nothing just a blank loading screen. I tried to use the website and it can’t find my company name which makes no sense when the app displays it with no problem has me seriously regretting signing up wen i cant even manage anything. NEEDS TO BE FIXED IMMEDIATELY. I’m not the only one having this issue if i go by the reviews. Having people pay for something they can’t even look at its terrible business.Version: 4.1.0
✓ Good but extremely difficult to sync with other financial appsThey have made the security of this app so extreme it won't sync with other programs without hours of work. Even if you succeed, they will change something and knock you offline. I have moved the majority of the money in my 401k out because they are so extreme. For example, Charles Schwab can't keep the connection to them. Really makes me sad..Version: 4.2.3
✓ Needs some basic improvementThis app is connected to my employers benefits & while it’s good for displaying info, it’s lacks basic upload capabilities if you need to submit a file or receipt. The only option is the camera, which is no good when most of my receipts are emailed to me, not printed. Or I have option to download from the provider as opposed to printing. It means, I have to always go to the website for reimbursement requests instead of using the app. This should be basic, so it seems like a big flaw..Version: 4.1.1
✓ Badly ProgrammedThis app nearly has a meltdown every time you change anything or access your already limited information. Seriously got forced into accepting cookies because the notice basically covered the entire screen and X button was noticeable but didn’t work every time I tapped it to close that stupid notice. Did everything on the computer and still had problems getting the app to tell me anything about my coverage other than it’s an option. Hopefully your job doesn’t make you sign up with this app..Version: 3.1.1
✓ Sus App Rating4.8 rating but I literally cannot see a positive review in the last several months? App is trash. Slow, buggy, sends to website for basically everything which is also slow and buggy. Incapable of attaching documents to a reimbursement request, will take photos only. Zero real support from the company. Denied claims with no explanation besides ‘send documentation’, which I did, but no mention of what is missing or what is still needed. This is a corporate wellness reimbursement not underwriting for a mortgage!.Version: 4.2.0
✓ NOT easy to setupAfter three or four tries, I am finally able to create a user account. If you make any mistakes, it erases all of your input and makes you start over from the beginning. So the first time I must’ve had an illegal character in the hint field, which is an optional field the second time, I had a letter in the Hitfilm that was also a letter in my password so again had to start over blanked everything out. This is silly so I’m just gonna forget the hint field all together and hopefully this thing will allow me to register for gosh sakes, put all of the things you can’t do on the first page to at least give us a chance, don’t pull out edits from nowhere and then make a start over with a blank screen. Aargh!!.Version: 3.4.0
✓ Sad buggy systemMy husband, who's the money brains in our marriage (I'm an artist, prize winning published author, love event planning, PR, communications, and publishing glossy magazines for the likes of Realtors Association for the greater Sarasota jurisdiction; same for a regional State Farm office in Maryland), is a retired board certified Financial Advisor practitioner of 25 years, with one of the oldest and largest true financial advisory firms in the USA. He's trying to help me complete the process to retire from State Farm. And we keep running into bugs with the app, as stated to be such by State Farm retirement reps we end up having to call, wasting our time and theirs. And of course Alight does NOT provide direct support services via phone. So we're left in the dark until we can call State Farm retirement services the next day. Since my husband has also been a customer of State Farm Insurance (auto & housing) for more than 40 years, he just might escalate the concerns and problems encountered with Alight to the appropriate VPs in State Farm HQ offices, who will want to know how things really are like for their upcoming retirees and this buggy app "Alight Solutions" can't manage to provide real solutions!?!.Version: 3.4.2
✓ Alight Doctor information is incorrectWent to look for a doctor on the Alight website in my area and almost all them were listed at the same address, which is not possible, and mostly the same phone number. The doctors did not work for the facility at the address listed and most of the phone numbers provided were the same facility, again wrong information. It makes me wonder what other information is incorrect. Not sure what the Alight app or website would be used for other than looking up this information. They use health grades for reviews and Bios so there is not much benefit using Alight that I can see..Version: 3.4.0
✓ Buggy messWhen I search for my employer, it sometimes will not show any results. When it does, and I select mine from the list, it takes a good 20 seconds to respond. From there, I’m given a variety of errors. One states there is a glitch in the system and another stating that the mobile platform for my employer is unavailable. The name of my employer is also cut off in the error. My employer’s name contains an ampersand (&) and it seems to be confusing their system (or at the very least, is messing up the error messages because that’s where the name cuts off)..Version: 3.2.1
✓ Piece of crapThis app is useless and a piece of crap that doesn’t work.Version: 3.4.2
✓ The ap is useless!I would give it ZERO STARS if I could. It’s far less than functional. It tells you what benefits are available IF you can figure out how to get to the right screen, but after you have reviewed the “suggested” plan the first time and it kicks you out in the middle of reading about it, then it won’t allow you to see the specifics ever again, and it won’t let you see anything other than the name, cost and signup button for the other options even though you do exactly the same steps as.Version: 4.3.1
✓ New employee experience isn’t so goodI am a new employee at a company that uses this app for benefits. The app is quite annoying as it doesn’t do all the tasks I need and opens an in-app web browser where the top of the screen it taken up by an add to i stall the mobile app. Can these two teams talk to each other and figure out if the web page or the mobile app should be the one doing the task? Some other things are nice but even when I go to the web site on a computer it pushes me to the mobile app for auth which then opens a web page which then asks me to use the mobile app. This all would be hilarious except I’m just trying to manage my benefits..Version: 4.3.0
✓ Limited functionality - at bestThe app is consistent with the level of usefulness that Alight provides to their customers - to be expected by a legalized group of scammers. You can get basic account balance and contribution amounts, but that’s about it. You can increase your contributions to your 401k, and that’s about it. Forget about accessing any health information - doesn’t work at all despite what their ads claim. Financial account information seems to lag by a day or two. Asking for tech support for this app is an effort in futility..Version: 3.1.0
✓ Not updating my informationMy wife and I are moving to a new address. I have updated that address on my company personnel site but Alight still does not show the updated information for my wife who is my primary beneficiary instead it shows the Alight cooperate address. I spoke to an Alight person regarding this issue almost 2 weeks ago and nothing has changed..Version: 3.1.0
✓ TrashThis app needs a serious overhaul. I have no clue how it has a 4.8 star rating. It’s hard to navigate. Certain areas will act like they are loading only to have you met with a “your request cannot be processed at this time error” the company too is trash. They do all they can to make sure you can not get your money if you need it. There is always some reason as to why. Set up direct deposit? Takes a minimum of 14 business. This is 2023! Nothing takes that long anymore! Get it together!.Version: 4.3.0
🙂 Alight Mobile Positive Reviews
Alight Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Alight Mobile.
⛔ Alight Mobile Problems
