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Etsy Seller: Manage Your Shop App Complaints & User Negative Comments 2024
Etsy Seller: Manage Your Shop app received 186 complaints, negative comments and reviews by users. Have you ever had a bad experience using Etsy Seller: Manage Your Shop? Can you share your negative thoughts about etsy seller: manage your shop?
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Etsy Seller: Manage Your Shop for Negative User Reviews
✓ Photos sent in messagesI’ve already tried Etsy support and they tell me to email photos to customers instead if they don’t send in messages on etsy, how is that fixing anything? It’s not good. It’ doesnt look good to customers either to have to ask them due to no fault of my own! Also, why are there scam messages now? This is a very unnerving App for me at the moment, I love Etsy just wish everything would run smoothly for more than a minute, it’s stressing me out when I have enough to think about when I’m a genuine hand maker of items!.Version: 1.57
✓ Needs improvingWhile the new app is ok, it’s not as good as the old one. The pictures on the listing page are much too small; if you filter the listers to show sold items, it only lists in alphabetical order not item most recently sold. However you can filter on recent activity, but that mixes up active items and sold items. It really needs improvement. It took me ages to find where I shared an item to Pinterest. I though it might be in the listings screen, but no, there’s an area called explore where you do that. When I dispatch an item, I couldn’t find my delivery messages, it just showed the default message which I had to end up changing… It’s a shame you’re removing the old app next month as this one still needs a few tweaks.Version: 1.39.1
✓ App has been compromised and is unsafeI downloaded the app yesterday so I could start selling on Etsy. Did the online signup first and then was able to sign in on this app after my store account was created. I immediately got several messages from “support” claiming there was a security issue and that I needed to further verify my account. I was provided with external links where it requested my banking information. Safari flagged this site as a deceptive site that is unsafe to use. One of the messages from “Etsy support” had spelling mistakes as well as stated they just need to make sure I wasn’t a “fraudster”. These are serious red flags..Version: 1.61.1
✓ Can’t tell what date listings expireThere was nothing wrong with the old app. I could find what I needed easily. There is no real added value /improved functionality of this so-called new and improved app. But there are many things that I can’t find or that are missing totally or that don’t work well. For instance, I can’t see anywhere on a listing the actual date when it when it expires. I can sort by expiration date, soonest or latest. But I can’t see the actual expiration date. So when I go renew listings, I have to do that from my home computer instead of my phone now. Like the so-called improvements on the Etsy that I use on my laptop, the new improved smartphone version is actually clunkier with more things to wade through. And there is a long lag time between clicking on something and when it pulls up, unlike on the old app where things pulled up instantaneously. I don’t know why Etsy keeps changing things to keep Etsy sellers confused and wasting time trying to get things to work or trying to find things that used to exist on the old app, rather than just updating and fixing the existing app. The functionality isn’t there. We are told to switch into the “old Etsy” to fix things because they haven’t gotten them working in the new platform. Sheesh..Version: 1.43
✓ Disgustingly inefficientThe orders page is horrible. you can now only see EITHER the dispatch date or the order date. I WANT TO SEE BOTH. it no longer says the number of days left until dispatch- if it does i can’t see it. i don’t know what date it is today! i want to know that i have 3 days left for an order. if they order 2+ items you can’t tell what they are at a glance. everything requires more scrolling. it’s full of blank spaces. the settings menu is so spaced out compared to the old one, you didn’t even need to scroll before as you could see all the settings in one view. the stats are more taps away when that’s one of the main pages of interest. why on earth are etsy forcing people to move to this unintuitive inefficient garbage. like seriously what do they gain from this? i don’t understand this as a business decision. the least they could’ve done was improve the stats and make the finance page more accessible. instead they’ve made almost everything worse. why?.Version: 1.42
✓ No notificationsDoesn’t have a red dot when you have orders or messages. No notification in real time either.Version: 1.45.1
✓ Leave it to Etsy to make an even worse app than the one they hadThis app is ridiculous. It feels like the old BETA ETSY which was clunky and bold faced like this horrible app that we have been forced to use. I can’t find anything on this stupid app. It took me FOREVER just to find a LISTING that I needed to deactivate. Omg how does Etsy keep getting worse and worse? It’s truly remarkable that anyone ever sells anything on Etsy!! Sell outs to China. Saying that an item is handmade because someone put a charm on a chain. Allowing modern day Shein as vintage. This company has ZERO integrity and is so far fetched from what the buyers and sellers loved about it, in the beginning, it’s disgusting. Instead of spending time and energy forcing sellers to use this HORRIBLE APP you should have just fixed what was wrong with the old one. At least THAT one was somewhat easy to navigate. Even though we spent years complaining about how one swipe would make your whole listing disappear. This is your answer to the problems with the old app??? A horrible clunky antiquated user face embarrassment????.Version: 1.43
✓ ByeI now hate Etsy with everything they done there driving there sellers away for the new scanner method and there new policies they put they remove your listing for one word you put on the listing even on the description totally unbelievable. They make new police’s and they don’t us sellers and when we violate there police’s they just remove it and they don’t say specifically what terms and conditions you violated. I found my Etsy removed completely with orders I had to still do I had to contact everyone and let them know of the issue some wanted to continue with there orders eles where and some wanted there refund and others I can’t get a hold of which when they find out the shop isn’t available anymore, I know they will freak out and think I scammed them making me look bad I had to announce it on my business social media what happened and some where upset since all my buyers are repeated they recommend new ways for me as a seller because I heard from there side as buyers they are also having difficulty with Etsy it’s making it hard for sellers to sell there stuff and harder for buyers to find items they want. I’m totally done with Etsy and I won’t continue to sell on here my new route is start a TikTok shop! And sell individual through my social media.Version: 1.49.1
✓ Wish the old app was live…This app misses so many features the old one did. Why create a new app that doesn’t have the same features we need to run our store. Like seeing which listings are getting views, being able to print invoices etc. if I have to go to the site for everything what’s the point of the app?.Version: 1.43
✓ Not up to date with featuresTo be honest, I hate this new app compared to the old Etsy seller app. It takes longer to load especially with photos, and there’s many features you have to actually go to the website to use. It’s quite inaccurate as when I look at my views, it will say I have a total of 17, but when I see what listings have which amount, it only adds up to about 5. Overall I think Etsy should update this app much better and shouldn’t have launched it until it was perfect. I do like the to do list though..Version: 1.44.1
✓ Ruined the Holiday Season this yearHORRIBLE! This app has been awful, but what has happened during the busiest time of the year for me this year is probably the worst thing that could happen with an app. I was behind like I’ve never been before, losing money somehow, upset customers, it’s been awful. Anyway, come to find out, duplicate orders were showing up in my order log. Not only were they duplicate, but a different icon pic beside the order (if the order had more than one item) was showing beside each one, making it look like different orders in my log. I’m a one person shop, I don’t always open every individual order and read the name and address when I’m checking to see what needs made. I noticed back in Oct I had two order for the same person of the exact two same items- I reached out no response. I sent the two orders. I’ve only come to really notice this when I’m typing in a specific customer to check the status of their order. In the actual log, they aren’t showing up back to back like they would when I just type in the name. Customer service was zero help, told me to delete it, reinstall and just use the internet to check things. The damage has been done, I’ve lost so much money this year and who knows how many customers or even poor reviews. I’ve done everything I can to make it up to everyone but it’s been a nightmare for me. I’m finally going to make the switch to a different platform. Etsy does not help or protect its sellers..Version: 1.57
✓ Not as great as the last oneNot as great as the old, had to re-download the old, can you please add the copy option to notes. So you can select and copy from that area to another? That disappeared since it moved to the new app..Version: 1.32
✓ Old version is more business-friendlyThis version is soooo lacking in being business-friendly. The option to renew listing all in one go is gone. You need to click and renew one at a time. Second, it used to be that sellers can see a repeat buyer’s history and their reviews of previous purchases. Gone. Still no way of doing refunds or cancellations of orders on the new app too. Oh and the ability to actually revise or edit a listing is gone. May I also add that running a true report of income and sales is really hard? You gotta run multiples and combine and do your own accounting when it is just one easy click on Shopify. It is not like data is not there. It is. Just that the developers never really looked into what the AVERAGE user (aka small sellers) need. So where is the supposed improvement again? I do not see any benefits to this. This is going back in time to maybe the draft beta version. The inability to be more small-business-focused is going to kill etsy. Soon. A lot of just leaving..Version: 1.49.1
✓ App was great before updateMost of my sales can’t from my sharing my listings via the old app to my Instagram. This used to do 2 things that the new crappy app does not. 1) when Instagram was integrated in the app it would include all my tags, a link and a photo of the item; 2) Etsy would reward my share with better placement of listings. These where 2 reasons I went with Etsy and not Shopify. Since the new app doesn’t integrate Instagram, my sales dropped SIGNIFICANTLY. Customer service kept telling me the app will be coming out with new features - but I can’t keep waiting. It’s frustrating in this day and age that these aren’t part of the original “build”..Version: 1.51
✓ Not happyI have multiple shops and I can’t know which shop got orders until you switch to all accounts to find them find out. Quite annoying and i didn’t get the numbers on the app icon, so I could late or miss the orders. Also when you use it on my mobile, the photo is too small on the order detail page and hard to address which of the option was chosen when they are very similar. It’s also because they don’t show us which photo is link to which variant. I can’t send the wrong product , so it’s really important for me and it’s waste of time I go between the order age and the listing page again and again all the time..Version: 1.43
✓ Nowhere near as good as the old versionThis is a strange upgrade. Yes it looks more modern. But so many features are missing from the old version. You can’t access half the information as quickly. Also if you have a bigger shop try navigating through listings and orders, it’s cumbersome & time consuming. I can honestly say I will carry on with the old app until it’s no longer accessible as this one is hard work. Or failing that desktop chrome. It’s trying too hard to do all the unimportant things & not making the basic day to day selling functions easy. If you’ve not used the older app then you won’t Notice a difference. But sellers who are used to the functionality of the old one and have a number of listings will just find this stressful. But hey it looks new and shiny 🙈🙄.Version: 1.32
✓ App disappointmentI was really excited for the new app when it first came out and the new features… but shortly into the app there were issues with the app moving between the old app and the new app … sometimes I would not know if I am on the old or new app and it came very confusing at times…. The other issue is that it shows on my listings that I need to update all my listings for shipping as of yesterday… when I go in to fix them I do have the right settings on them… if I try to renew a listing that is telling me to update the shipping it will not let me update… I called support and they tried to help but couldn’t figure it out either so I was told that it shouldn’t interfere with anything… I tried to tell the support guy that it still affects my renewals and he said someone will look further into it and a member of support will call me… can we go back to the old app until this app is fixed???.Version: 1.51
✓ Bring back the OLD APP!What’s going on Etsy mobile app team? It’s like this app was designed with ‘prettiness’ as priority as opposed to focusing on the practical wants and needs of real sellers. You’ve taken away a lot of features which actually mattered to us sellers. I miss my revenue graph and I miss the way my orders were organised before (I miss so many orders now because of the new default way the orders are listed). I find I am having click so many more times to do a function that used to be one tap before. Please bring back the functionality and user experience of the old app! 🙏🏼.Version: 1.49.1
✓ My shop was suspended in less than a month.And with no given reason. I worked hard for almost a month, getting myself out there, and even selling my first product. Etsy took most of the money from that sale, but that’s not even the worst part. Shortly after my sale I was unable to access my account at all. I realized they suspended my account, and apparently was supposed to receive an email giving an explanation as to why. I never received any email. So, as any dedicated Etsy shop owner, I filed an appeal, with hope that all the work I put into my business wouldn’t be for nothing. Turns out it was. Etsy responded to my appeal, saying they were PERMANENTLY suspending my account! Still with NO EXPLANATION. I had so much hope and faith for Etsy, seeing so many other people succeed, and for this to happen to me, it doesn’t seem fair. I’m utterly disappointed and will never use Etsy Seller again, making sure everyone I know won’t use it either..Version: 1.52
✓ Customer Service is NOT user friendlyI have been trying to figure out why my shop was suspended due to information they said needed corrected but was already correct, and the forms gave me error messages every time I tried to submit them, even though the info on them is the exact same as they have on file. I FINALY got through on their chat system (which is also impossible to find a direct link to), and was connected to Andrea. She told me she would get me connected to the correct department, then she left the chat, someone else joined, and then it kicked me off. I went through the same steps to connect to chat again, however this time it would only let me send a message that would be answered in 1-2 days. Meanwhile, my shop is suspended on a weekend when I get the most traffic, and I can reach exactly zero humans to get help. Holy cow, Etsy. Do better for your sellers!!.Version: 1.41
✓ Love Etsy dislike the sellers appMuch harder to use than the old app, took over an hour to do one listing over 2 days as the the first two times I tried it kept going blank in the middle of writing descriptions and after 10 minutes of watching a blank screen trying to reload each time I had to start again! Photos take ages to load Photo sizes now seem to be a problem No option to put listing in a shop section I rely on my phone as no desktop so this is a real issue for me with the app being so rubbish.Version: 1.46
✓ UpdatingThe whole point of having an app is to be able to sit on the sofa with a small device and do your work, but now needing a computer to update my listings is inconvenient, as I see some of your responses to others stating the same issues is we are updating the new app but you have not fixed that problem, most people don’t even own computers anymore. I shut my personal site down to use Etsy but it’s frustrating, just fix the problem and be done with it, it doesn’t take months or years when you have a team of professionals doing this for you. You should be ashamed that you don’t put your sellers needs first as most of them are small businesses trying to survive in this economy and you give them crap service and make it hard to for them to do business. Your supposed to be easy to use. Our time is precious and you’re wasting it..Version: 1.49.1
✓ It’s okI never used the old app. I started as a seller with this app, only. So, for me, it is somewhat decent. I am not comparing it to something else. I do wish it had more things that the browser offers. Also, as some have said, you don’t really know your stats on this app. It’s completely inconsistent in that regard. Each page says something different and each page is inaccurate. Also, there are times the listings I put in using the app do not save everything. I.e.: when creating a listing based off another listing, it t doesn’t always save the picture changes. Even if you preview and it looks correct, you publish just to realize later that is totally messed up and didn’t save all of your changes or additions, etc. That to me is a major deal. I have stopped using it to add listings for this reason, which I feel would be one of its best attributes, if it worked consistently..Version: 1.43
✓ A dumpster fireAs many have reported on here this new app is so bad. I don’t even know where to start but the biggest and most off-putting factor is how slow it is to load from tapping a notification. It’s a good 10 seconds while the app loads up and even then you’re mostly hit with a try again page. The entire thing is slow and unresponsive, complete opposite to the old app. The new layout is horrible, I don’t even know how to describe it but it’s just a really bad user experience. Having to filter between processed and open orders? Too many steps for a mobile app. Please return to using the older app as I just never use this new one anymore. I would check the old app multiple times per day but the new one is so bad to use I just do everything on my laptop now. Very disappointed, whichever company they got in to do this needs firing lol!.Version: 1.50
✓ Missing some features from the old appGenerally more features than the old version however I’m missing some of the features of the old app. For example having a template note to send to buyers when sending shipping notifications. When editing listing I feel the old app was more versatile. You could change shop sections and variations without having to go to the website version. I also prefer the way orders are set out in the old app, I like seeing the time since order was made as it helps me track my processing time..Version: 1.43
✓ Don’t botherDon’t bother with Etsy. There are so many better selling platforms that don’t have such strict selling guidelines, high selling fees, don’t put your account in reserve so you cannot receive money owed to you for months, and don’t take products off your page randomly..Version: 1.55.1
✓ Needs some major tweaks!I’ve been using Etsy to sell for about 4 years now, at times I’m very busy with order’s especially in the winter months….since the old app has been closed I’m now dreading winter because the new app is lacking vital measures to aid making orders flow! ETSY please look at these 3 issues…. No tab or option to print addresses or orders forms or print receipt ( makes managing orders so much easier, the thought of having to hand write all my customers addresses at a time when I’m busy is depressing!) The layout of orders seems more complicated!! It was much clearer on the old app. Delivery date countdown, on the old app it said ‘# days to dispatch’ this was much more helpful to us sellers than ‘dispatch on (set date)’ I now have to close app look at calendar etc All above items basically slow down dispatching goods….over all the new app is a huge step back in technology..Version: 1.43
✓ Be warnedEtsy lets people copy your business and destroy your store. I have had a stalker that found me on Etsy, copied my business, left me a one star review to try and destroy my shop and continuously harasses me for over a year now and Etsy just lets it happen. Make sure to set up shopify and build that up so you can eventually go there. They do not help sellers!.Version: 1.62
✓ It’s a big Downgrade, not an Upgrade at all, a Big No, we want previous version of the appIt’s a big Downgrade, not an Upgrade at all, a Big No, a lot of small details is missing, Order list is messed up so badly, we want previous version of the app, it was so smooth and easy..Version: 1.61.1
✓ AppallingAbsolutely terrible, this will not upload photos using a template listing, and is very hit and miss when you create from scratch, it has so many bugs, you could waste a whole day making a listing. It’s crazy that the old Etsy app was fit for purpose, you could make listings easily, messages were less confusing, everything laid out plain for simple and quick use, so disappointed the old app was taken down. We should have been given choice which app to use! Yearly I pay etsy five figures in fees, would expect better from a company who obviously profits greatly from others hard work. I will take my business elsewhere.Version: 1.46
✓ Needs chart for revenueI like the old app better but unfortunately they have disabled it. This new one doesn’t even have a chart for revenue, which is the most important and exciting aspect of specs/insights, nor does it have last year’s comparison. Those were the two features I used most on the old app. Also, etsy needs to add pay dates so we can choose which specific days of the month to be paid. For instance, to be paid the first of the month or every other Friday, etc. They only have the options for daily, weekly (on Mondays), biweekly (every other Monday), and monthly (the 5th of each month.) Please listen to your customers, Etsy. Also, after 10 years of selling on Etsy, I received a warning that I wouldn’t be paid and my shop would be put in vacation mode if I didn’t provide my phone number. Seems a little extreme, don’t you think? Also, the message response rate is ridiculous. It’s always saying I didn’t get enough messages responded to within 24 hours, when not all messages require a response. And when it says tracking wasn’t uploaded in time because it was a holiday weekend and the post office was closed, it shouldn’t count against us..Version: 1.53.1
✓ Severe Lack of FunctionalityWe seriously can’t publish listings from drafts on the app? How is that not considered a basic and essential piece of functionality that should have been added in from the start? This is not the only issue either. There’s a serious LACK of function across the entire app. This is basically a glorified messenger app- and they don’t even get that right. There is no spell check built in, no easy glance over the messages you’re sending to see corrections. This new app and the new ‘streamlined’ listings are so incredibly UNfriendly to users. You want us to sell, you charge us massive fees when we do, and you truly serve us garbage for our efforts. STOP FIXING THINGS THAT AREN’T BROKEN. At the very LEAST you should have delivered a fully functioning app when you forced all of us off the last one- which worked WONDERFULLY by the way..Version: 1.48.2
✓ Bring the old app backFor months we’ve being forced to use this “new and improved” app. Pretty much everything about it is worse. You still don’t get notifications when you get an order, and when you complete them the notifications don’t disappear. The sales stats are buried and no where near as clear as before. Moving between new orders and completed isn’t a drop down choice any more. Everything takes an age to load, like you’re not downloading a gig of data it should all be instant. The old app was slick and just worked. I’d guess this app was created to keep the developers in a job. Here’s two points to improve things; 1) bring the old app back and see how many sellers switch back. I’d bet it’s most. 2) allow people to buy postage labels within the app. If eBay can do this I’m sure you can manage to..Version: 1.52
✓ Old app was betterI don’t like the format of this new app. When an item is favourited or shop followed you can’t click on the persons profile to see it. To see what they’re interested in or where they are located in the world etc. old app by far better. Also very delayed in notifications. Cannot create delivery settings, option isn’t there. Won’t be using it.Version: 1.42
✓ Inaccurate, redundant, shall i go on?I really don’t understand the point of adding this app.. there’s a sliver of things that i can do easily on it that are maybe harder to find, or not features on the other app, but then just add it!! or make it easier to find!! redesign the old app or something, because they’re way way too similar to be two different things. im also noticing that on every page, & between the apps, there’s completely different numbers relating to my views, visits, link clicks, etc. i have no CLUE what’s going on in my shop at any given moment because everywhere i look, i’m being told something different. i usually look at the line graph because it seems to be the most accurate, but even then, it’s not updated consistently. maybe that’s the problem between all of them, that they update at different times, but all i know is i won’t know what my numbers look like until the next day most likely, then i can see what happened. once again though, even THEN sometimes the chart is lower than another number so i don’t know which to believe!!!! im really annoyed with that, mostly. any other minor bugs are sugar ants compared to the hornet of nothing being clear & accurate. also, once again, just take this app off the market. make the changes you want to make to the old app, add new features, whatever. im keeping them both for now to get a general consensus of what my numbers MIGHT look like, but seriously, do better etsy.Version: 1.22
✓ Slow and missing featuresI’m not really enjoying the new app at all and much prefer the older seller app. It’s slow to load and missing lots of features that were available on the old app. It’s frustrating not being able to renew or activate multiple listings at once..Version: 1.44.1
✓ Old app much betterThis new app is really annoying and bad. When I make listings, I add lots of text for the description and it erases what I had if I go to the next part of the listing so I have to do it all over again. When making custom listings it sends the listing link many times as I add images to the listing so the customer thinks I sent the link many times. If I’m looking for an inventory item it often doesn’t show up but I can find it easily in the browser version. When I’m in the browser version the app tries to open when I’m trying to print an invoice and this is annoying. The old app used to have a way to see all listings in a category whether they were sold out or active or inactive or expired and the new one only shows one status at a time and has many inconsistencies about how to access the items I am looking for. There’s more but I don’t have time to list all the things wrong with it..Version: 1.54
✓ WeirdNon stop receiving in my message then i have something wrong whit my page, temporary suspended, after they ask me my emails or other things weird. Look like spam!!!!!.Version: 1.58.2
✓ Abandoned by EtsyOld app was fine. This one is trash. Bugs, missing simple features like Shop Sections when creating new listings. You can only create a new shop section. That’s been that way, left half done and broken for almost a year now. It’s embarrassing. No support on call, don’t think anybody actually works at Etsy. Also, guess what? You all of those followers you gained over the years? They don’t get any notifications that your shop even has new inventory. Etsy turned that feature off forever ago. Why follow a shop if Etsy wont alert them of all your new items. 100 new unique items and Etsy pushed out a notification of only a few, one week later. The sellers handbook is not up to date. It’s like the company closed but accidentally left their app online. Totally abandoned. Had a nice 7 year run on Etsy but this app, specifically the muting of Shop Updates (yes we follow our own shops so we know this got muted around last year) with no answers from them truly is the end I think. All the awful reviews of this app from longtime sellers who need help and look what they get, an automated “Developer Response” thanking them for their “Valuable Feedback” instead of just fixing one single issue in almost an entire year. The app is actually broken enough that I wouldn’t be surprised if Apple removed it from the App Store..Version: 1.62
✓ Useless on iPhoneTakes 10 seconds, at least to load and get into the app. This is the worst app I’ve ever used. The previous version was so much easier and quicker to use. This is so slow. Got a hold down two seconds to paste copy in. Far from being user friendly, quite ridiculous in this day and age with the amount of money you guys make get your act together.Version: 1.44.1
✓ This app is damaging for my storeThis app is HALF BAKED and clearly in beta testing since it’s been released and the old app isn’t supported. Expect to lose progress on listing editing, writing messages to clients, editing your store front, and even the inability to mark a message as spam. How hard could that last one be?!? You already have the function on your website, it’s really not difficult to implement on the app. Ignoring the fact that ETSY does NOTHING about spammers and scammers, it’s really not that hard. Especially when you take such a large cut from our sales for essentially doing nothing, this is quite poor. I’m currently looking at every option possible to leave this platform entirely..Version: 1.61.1
✓ Okay but not greatI was traveling for a bit and so I thought I would give the new Seller App a chance since they are forcing everyone to it eventually. Overall it is just OK on the iPad. It does have both portrait and landscape mode which was an improvement according to the reviews. I say it’s Okay because it has the basic stuff you need but is missing a ton of features. One example is changing shipping settings. I regularly update my shipping times based on orders to set the right expectation for my customers. However, its no where to be found on the app. It is just a strange thing to omit. I have not tried creating a new listing yet but I am assuming you have to select a shipping method that already exists because there is no way to create a new one. In the end you can do basic stuff like respond and see orders and stats but anything more you have to go to the website. The app is useless..Version: 1.40.1
✓ AwfulThis update is a huge downgrade from the previous Etsy seller app. It’s messy, harder to use and I’m constantly having problems and glitches with it. Yesterday I couldn’t add any new listings with an error message and - contact Etsy support if this keeps happening message. Where is Etsy support? There’s no message to say HOW to contact Etsy support! Today I try to add new listings and it’s a brand new problem of not being able to add photos - with the same error message, I’ve tried different browsers but all to no avail. Not to mention there is no way in the listings tab to click on sold out for for the different sections like in the old app. You have to scroll through years of sold out listings or search in the bar and search through everything that had that word in its title. It’s a no from me..Version: 1.42
✓ DON’T make us switch to this app.Please don’t remove access to the old Sell on Etsy app. I love the old app as it is and find the new app confusing, not logically organized, and lacking in features. I much prefer the functionality of the old app over the appearance of the new app. These are my top two complaints at this time: I miss seeing my listings ranked by views on the Listings tab like they are on the Stats tab of the old app. I also miss the ability to choose the time period, “sort by” (views, orders, revenue), and listing type to sort my listings. It is frustrating that the new app is so limited in its sorting features on the listing tab since I rely on these features so often in the old app. With the “expiring soon” and “top selling” buttons, I wish they would at least show all the listings in the rankings rather than just the top ones. For each individual listing, I miss the graphical representation that the old app showed for views, items sold, and revenue, as well as the graph for orders and revenue (with dollar amounts). The old app also showed a pie chart of traffic sources, several pages of search terms, and a line graph for favorites. The new app has NONE of that. These were all very helpful features that I relied on daily in the old app..Version: 1.39.2
✓ GlassGalGemsBe very careful using this app. You get targeted through messages straight away by scammers. They initially look & sound legit. I’ve had the worst experience setting up a new Etsy shop through this app. Beware, scammers will ask for your card number as you need to finish verifying your account or your shop is on hold unable to sell yet. Etsy need to protect us better, personally I hate this new app & will probably not proceed with this selling platform anymore. The scammers constantly message me relentlessly. Its a no deal for me🙅🏻♀️.Version: 1.61.1
✓ CrapI wish Etsy has listened to the people actually using the original app and had just made the improvements we were all requesting instead of launching something that is far inferior. I’ve not been getting ANY notifications for messages or ‘help’ requests which is really crappy because it means I’m late responding. I’m only seeing messages now from clients when I actively look and check and I certainly don’t have the time to be doing that. Really disappointing. And I’m sure Etsy will stick my shop on the bench now I’ve voiced a complaint, but what else would I expect from a company that seems joyfully happy to fill its site with AliExpress & Wish tat despite claiming everything should be handmade by the seller or vintage😒.Version: 1.43
✓ Glitchy and lackingEvery other second something will glitch, writing to customers, even scrolling through the message to read details, everything about this app is not only worse than the old one design wise, ironically enough, but also mechanic wise, its so glitchy it makes no sense, also putting into account how long it has been around already, such small bugs should have been fixed long ago and it’s making it insufferable to use and also makes it stressful to have a simple conversation. When writing a message it would glitch and not let you edit a word since it would keep on moving down or up, it’s like the all it’s l constantly forcing you to do something else, same with scrolling, you would scroll up and it would glitch and start pushing you down or you would scroll down and it would randomly, exactly at the same spot glitch and force you to go all the way down. And this will keep on happening no matter what. This has been a problem for a couple of months and I can’t believe there is not a single fix in any of this..Version: 1.48.2
✓ An expensive wasteThe old sellers app already had great features. The new app after a year has done nothing to improve on the usability of the old app expect ability to add videos. It still diverts you back to the web page. Very sad , after you had a year to improve the product and millions of dollars spent. I hope the CIO is listening. This program team could have been more competent. Etsy Finance Taxation rules for Canada is still broken since July 2023 as it does not automatically deduct the tax for buyers in the same province as the seller.Causes sellers a lot of distress and loss of business. Looks like this very crucial point is just being brushed under the carpet. The IT support is just mechanical and just copy pastes the same lines for every ticket. I am expecting a copy paste message after this post as well..Version: 1.50
✓ App is awful - bring back old appI never leave reviews but compelled on this. This new app is awful! Technology is supposed to make life easier, not more confusing and having to cavity search the app to find things. Etsy developers may have forgot that their main customer base of sellers are creatives and antique/vintage sellers who live a life like it’s 1962 and have to pull out their Victorian era magnifying glass to view the pictures of their listings thumbnails. The old was Awesome. It was easy to navigate and very intuitive to use. This new app is so confusing and so many buttons to click (like trying to find the renewal date of each item is now hidden and not even visible when you click “listing.” You have to click some dots after clicking listing to see it.). It already takes a long time to do listings and this new app takes even longer trying to navigate all these funny buttons and options.. It’s very rare a company creates an entirely new app and whoever designed this did a terrible job. You’re working with creatives, not tech designers. Bring back the geniuses who created the old app because they apparently understood their customer base..Version: 1.43
✓ Not great at all.Unfortunately massively disappointed. The layout and finding information is not clear at all. One of the most simple things I do daily I can not do in this app still yet to find - I get paid weekly and like to check in payment account section my current weekly net profit. The new app does not give me that option only 7 days which is not accurate. I had to go back to the old app. Another thing I can not select multiple listings and edit at the same time. You now have to go into a single listing to edit, that’s two more clicks. And last thing why is the app blue, totally off brand..Version: 1.27.4
✓ AwfulThe most useless updated version of the Etsy Seller App - the original app had the majority of features available on desktop, meaning Sellers could effectively run their Etsy Shops without needing an actual desktop computer. The old app now no longer working, this update seems mainly full of promotional articles, offers to pay for a shop subscription and almost none of the actual useful features required to run an Etsy Shop. Not even the phone desktop allows for the majority of edits - instead suggesting to “use your home computer” - how many people have a home computer now? And shall I save up for that or my new 🙌🏼 shop subscription 🙌🏼.Version: 1.43
✓ “Improvements” below basic usability + COMICAL dev response!Update August 2023: Finally ETSY dev response - except SURPRISE (no surprise) stock answers to the myriad of 1 Star Reviews pouring in... They only respond as a PR exercise. And as for their repeated claims of listening to feedback etc. etc. Laughable nonsense - the same issues abound! Nothing meaningful. It’s still an amateur, glitch filled app 🙄 Constant glitches and basic features lacking in this app. Everything takes longer, doesn’t work and useful/workable features removed. Painfully slow process trying to create or especially edit listings. Wasted so much time on this app. Now investing my time into setting up a Shopify to run alongside as a companion..Version: 1.50
✓ No notifications for the For a saleNo notification of a sale, not even a 1 on the app.Version: 1.58.2
✓ Not as good as the old appWhy they developed another app when there was nothing wrong with the original app defies logic. Yesterday, for example. I listed an item, a pair of earrings, which I wanted to go into the blue section of earrings. Nope, it disappeared, and I had to log into the website to transfer it to the correct section. Why can't you see all your listings when you open the shop? Instead, you see them in the groups ( colours) you have sorted them into. There are far too many clicks on things to get to see what you want. I have shared listings from Etsy Seller to Pinterest, and to my horror, I found that there were no links to my Etsy shop like there used to be. How are people meant to find the item without a link to it? The links work on Facebook because I copy them. Sort it out!.Version: 1.55.1
✓ Scam?I recently sold my first order. However when i went to my bank to check if money had been deposited it wasn’t there. Etsy seller said i had received money then it said i needed to update my bank details? I did. Multiple times. I was still not able to receive my money, wondering when i’ll get my money for my order!?!?.Version: 1.38
✓ The original app is much betterI don’t even want to think about how much money Etsy invested into the new app that could have been used to create a better experience for customers and sellers. Easily could have been used instead to have more customer service for sellers, create more than 2 variable options available in listings, or at least collect phone numbers form customers! The list goes on. The new app is not even very user friendly and there was no problem with the original. NO ONE ASKED FOE A NEW APP!.Version: 1.61.1
✓ Frustrating atmThe app is good on first inspection but then you realise it doesn't have half the features you need to run your shop. I now have to use both the old sell on etsy app, etsy seller AND the desktop version. It's a bit rediculous tbh. Why release an app way before it's been finished? I feel like they've spent so much time adding features like explore and changing the layout without actually thinking about the fact sellers need access to all settings and features to update and check on their shops not just a place to post silly product promo bids. It's trying to turn itself into tiktok lol..Version: 1.30
✓ Loading IssuesOften you get blank screw that says loading error . If it keeps happening contact Etsy . I think problem is within the app itself ..Version: 1.38
✓ Never Liked This New Blue AppUpdate: Just now I was forced to use the new blue Etsy App. It is totally unusable for me as there is no expiration date on the list of items that are about to expire. Bring back the original app as it worked perfectly for my needs. Many other features of the new app is harder to use than the old app. Today, an update to the app occurred and I use it to renew my many items that are about to expire manually. I space them out so I don’t have too many to be renewed on one day. The expiration date was taken off the each item’s listing with the update as it displayed on each item before the update. Now I have to go through numerous steps to view each listing’s renewal date. It is basically useless at this time so I just downloaded the old app version. The blue version keeps getting much worse than the original old orange version as there are way too many bugs and incorrect information. Why upgrade an old version app that has been so dependable and easy to use with constant mistakes with the new version? A company of your size has an obligation to all of the shops to make a dependable app. Please fix..Version: 1.43
✓ New app sucksThe old app was so much better in so many ways, this app is confusing and hard to use, please just bring back the old app..Version: 1.45.1
✓ Crippled FunctionalityJust discovered I can no longer use Sell On Etsy which was a lot more functional. One particular function I'm missing was having my inventory sync with Square. I also recall being able to set shipping profiles, which I'm not seeing with the new app. Have to agree with some other users: The app is not intuitive. The app is confusing..Version: 1.52
✓ Waste of timeThe old app does more. Don’t even know what they are thinking releasing this..Version: 1.27.7
✓ Unauthorised ad listingsNo matter how many times you switch of advertising for your listings it manages to pop back on without you turning it on yourself. Before you know it you are owing Etsy money and all your revenue is depleted. I’ve contacted Etsy on this issue in the past but they just say ‘you must’ve switched it on’. I checked my listings the last two days and nothing was listed. Today, three listings have been advertised without my consent..Version: 1.42
✓ Half bakedModerately functional but lacking key elements. A significant step down from the prior app. As a simple example, in product description <enter> has been removed, so all text must be a single blob, or written elsewhere..Version: 1.43
✓ Not user friendly and Etsy is not seller friendlyThe new app is not user friendly. Essential features are missing or work improperly. Views and visits are never accurate. They change frequently throughout the day and night, so apparently you can lose views and visits from one minute to the next. The following day there might be none at all from the day before, even though they were just there before the day turned over. Maybe if Etsy had taken the money wasted on this app and saved it, they could’ve applied it to saving the sellers money. By the time we pay this fee and that fee and every fee under the sun and eat shipping costs and figure in materials and labor and the time it actually takes to photograph, video and list an item, the mark up has to be so astronomical in order to turn a profit that nothing sells. We have to give our hard work away and etsy is making our fortune instead of us. We are currently exploring other options but hoping that Etsy makes the changes it will take to keep their platform alive..Version: 1.55.1
✓ Needed Zoom in, multicolor logo.1. Plz put zoom in gesture. 2. At least For notification, we can set custom color for each account Other then above, worse then previous seller app. :). Keep it up. Thanks.Version: 1.50
✓ I can’t even edit my shop?Maybe I’m blind but I cannot for the life of me find any way to edit my shop. If I go to help to check why, I’m redirected to the browser version of the shop, then when I try to edit it, I’m redirected to the retired other app. What???.Version: 1.43
✓ Not as good as the old oneThis app does have a few new features but it is slow, wobbly and the message function doesn’t update regularly. I get my messages from customers much faster on the old app thank goodness I didn’t delete it from my phone. Plus there are a few product listing options that behave intermittently. So I have to go back to the old app to fix it. So the moral of the story is don’t delete the old app if you download this one. Etsy needs to sort out the bugs on the new version..Version: 1.41
✓ Won’t log in!I uninstalled the app because it wouldn’t open and reinstalled it, only to find that it won’t log me in. Except that it *thinks* it has logged me in (it sends me an email asking if I recently logged in). This has led to me missing two sales so far, since I was relying on it to notify me when I made a sale. In addition, I have been unable to reply to buyers and have therefore found other ways to get back in touch with them, only to have my account restricted because it hasn’t registered that communication as a reply to the message. I understand the logic but if I can’t use the ‘reply’ function, what am I supposed to do?! I was hoping to sort out a refund on it this evening. My poor customer will have to wait until tomorrow when I get my computer back out… Utterly disappointed. Would be even more so if I had more customers - must be a nightmare for some other (more successful) sellers..Version: 1.50
✓ Etsy Sell on Etsy App Is BetterIt seems that Etsy created Etsy Seller to compete with Instagram Reels, but it doesn’t compare. The effort it takes to create content tailored for the Etsy selling community isn’t a good use of my time. I would welcome an extra area on the web version of Etsy to post photos and videos that isn’t all the way at the bottom of the page with the Shop Policies. It would also be nice if the Shop Story had it’s own tab on the web version. Currently, the Sell On Etsy app serves my needs for mobile, mainly to be aware of orders, messages and activity for my shop. The detailed stats are better viewed on the desktop. In addition, the Sell On Etsy app is a cleaner design. If Etsy wants to dive into the social spaces, it would be more helpful to be able to post content from instagram to a feed on my Etsy. As a one-woman operation, I can only split my time so many ways!.Version: 1.32
✓ Prefer old appI find that not being able to have a standard message to send to the buyer when completing an order very frustrating. I much prefer the old app and it’s set-up. The one good thing about the new app is that I can add videos, so I mainly use it for that..Version: 1.32
✓ Frustrating.I’m so frustrated that this is supposed to be the “new” app but I find myself having to go back and forth between this one and the old version every single day. It wastes a lot of my time and renders this new app moot. If you’re going to upgrade the app to a new one, please make sure you bring over all of the old app features and then ADD to them on the new app. Don’t take things away and make it confusing the way that it is. The new annoying thing that’s happening is I keep getting signed out whenever someone favorites an item and the notification comes through- I have to sign back in and I use two factor so it’s tedious and annoying. This new app is just not the vibe and it makes absolutely no sense to expect us to switch over to a new app that doesn’t even accommodate us as sellers in the way we were used to from the old one. It’s not an upgrade in the slightest- it’s a ridiculous downgrade! Using this new app has been SUCH a headache! I suggest doing a Q&A via email where we as sellers can actually communicate our issues and asking us what we want to be changed and going from there. Please don’t get rid of the old app until you fix this one! It needs a LOT of improvement before I would ever feel comfortable using this app by itself..Version: 1.27.5
✓ Scam artistsTry now ask to verify your bank account and send you a link. My Barclays app want allowing me to do this so said to get a revolt account so I tried again and asked for my details again and said I would get push notifications and to accept them so I did, the message said that no money would leave my account, but £300 ha left my account from a company called transfer go and because I accepted the notification I cannot err my money back I have lost m £300 and now left with no money to live on. I have screen shots of the conversations.Version: 1.61.1
✓ They blocked my account for no reason and haven’t sent me an email about itThe app is useless as once you create an account and add some items to your shop - they will block your account without telling you a reason. The app interface also poorly designed as you can’t know the blocking reason.Version: 1.60
✓ Most expensive social media FormWhen i start doing business in etsy i was so happy but whenever i got sale they deduct too much amount even profit is not that much when i apply add. I sell 2 orders in loss by paying from my pocket its really sad for small businesses even my posts are not showing to people without ads and with ads if i got any sale thats not profitable please do some work otherwise people are moving their business from your platform like i am doing it slowly.Version: 1.52
✓ The old app is pretty much the same..It feels very much like the old app, just a different colour. I still have to rely on using a PC because neither app lets me print a packing slip or receipt. Specifically, neither app provides me with the ability to see or print an order receipt in the currency a customer buys in. For example; I’m in the UK, if I have a customer from the US, I need to see the value of tax they paid in dollars to add that information on the customs slip. Neither app lets me do this, so I still have to rely on a PC. So what’s the point of the app? I was hoping for a lot more from the new app, but I just deleted it and am sticking to the old one. The only thing I use it for is to be notified of an order, other than that it’s easier on the PC..Version: 1.27.5
✓ LandscapeI can’t use this app how it is right now. I use my iPad for this app and it only has portrait mode - which means that I’ll be using the old app unless they change this because I can’t use it like this. Pretty big oversight, and surely something that can be remedied..Version: 1.27.7
✓ What is this and why?Why can’t you figure out after all these years and how much money you make off of everybody how to make a great app that has everything sellers need if you can’t figure out how to make an app that caters to both sellers and buyers which you should be able to do also. Depop Macari eBay and Poshmark all can do this but for some reason Etsy the handmaid famous say that now takes way too many fees cannot ? everything should be able to be done in a simple app and start mixing social media with hashtags and videos and challenges with explore I want nothing to do with that a nobody I know does either we can promote our own stuff on Instagram or TikTok if we would like we are not looking for another social network we are just looking for a place to quickly list our items on our phone if that’s what we are doing be able to print a label more easier without opening it into a browser *** And communicate with buyers edit listing seamlessly should be able to edit the photos 100% from rotation cropping and all of that.Version: 1.49.1
✓ Almost missed an orderI almost missed an order because the app icon didn’t update until I opened the app! A day after the order was placed. Not very reliable and if this experience repeats I’m going to uninstall the app. This is the most basic functionality I’m keeping the app for as creating new listings is pretty much so painful that it’s easier to open up the Etsy site even on mobile. Even Etsy support suggested using the website bc my listing images were too large and the app can’t scale them down automatically, the variations aren’t great to edit and international pricing is just badly designed and confusing on the app. I miss the old app and not had that many issues with the old app. The reply from Etsy to contact support shows they didn’t read my review. Typical copy and paste job. I already spoke to support team who suggested I used the website..Version: 1.60
✓ Not an improvement on the previous appI hate it! It’s not as good as the old app. The listings page is very non-intuitive, compared to before. It’s harder to upload new listings and to find and renew expired listings. There’s no page to look at all the reviews in one place, which I used to use to copy to Instagram. I do like the insights page, though. It would be great if we could see what items are in people’s baskets. It’s only possible to do this currently by accessing your own shop as a buyer, via a browser. Also, can we have a feature to amend the items/shipping in the customer’s basket?.Version: 1.27.4
✓ Good but just missing so muchStill a lot that cannot be done through app that could on previous. You get sent to web for more details which seems a waste of time. I don’t care for so much insights that is a whole tab compared to my settings, payment details etc..Version: 1.32
✓ One of the worst App I’ve ever usedI apologize for any inconvenience, but as a fellow software developer, I'm experiencing difficulties with basic tasks on this app. For instance, I attempted to publish a listing twice, receiving a successful message, but I can't locate it among my listings. This issue also occurred yesterday , and it causes wasting so much time. Additionally, I encountered problems when trying to run a sale on the website, specifically with the search function to find a product for the sale. Writing a search function is typically a straightforward task for developers. I must express that the previous version of your app worked much more effectively. The recent changes made by your new development team have negatively impacted my business, and I'm becoming increasingly impatient with the app's current performance..Version: 1.52
✓ Very disappointedWith the new app we are now expected to use a computer/web browser to edit our shops or update any sort of information. This really defeats a large part of the purpose of having an app. Overall the new app has been a frustrating experience..Version: 1.45.1
✓ AvoidI really love the Etsy and often think that sellers don’t appreciate how lucky they are with all the features and awesome SEO we are provided with. I would be happy to use an improved app. BUT, too many times Etsy release something half arsed and buggy not taking into account that this is our self employed work life and family income. There seems to be this idea at Etsy HQ that they can use sellers as unpaid Beta testers and THEN rely on us to tell them what is wrong with it! Slowly, after months they may tweak things. Hope in future they recruit beta testers prior to releasing something that we professionally rely upon. Unlike Etsy HQ we are self employed with no work benefits holiday pay etc, we have to work on the bottom line every day in the most efficient way possible. Not cool to mess with us..Version: 1.32
✓ Worst than ever beforeSeriously this app has no credibility to function or give basic notifications of messages/reviews/purchases! How can we accommodate customers based on their stupid metrics that they measure for us to give prompt responses to customers or even know if we have sold anything to begin with! It’s absolute nonsense who ever developed this app really couldn’t do the job properly! We have been submitting issues with this app since January but instead of improving they are making it worst…many features aren’t available like the old app and we would have to use desktop but many people work from phones and can’t have desktop available everywhere…instead of upgrading they are degrading Etsy overall! Every now and then they have platform issues which causes many customers to steer to Amazon…or not purchase! I thought Etsy is for small business owners but it seems like they care more about their P&L statements for their investors than those sellers that are giving them hefty fees on every item they sell! Current CEO is making Etsy fall just like he did eBay - that’s the fact of the business and reality!.Version: 1.43
✓ Can’t use the app!As many others have said, the old app was so much better. Since it was removed and I had to use this new app, I have been unable to add images to any listing which I relied on previously. It is easier for people that take images of their products on their phone to upload them to the app vs transferring ALL images to a laptop to upload that way. The latter is what I’m having to do now and it has added on hours of time spent creating listings. It’s so frustrating! Why delete a perfectly good app in replacement of this new one that doesn’t work? I’ve tried speaking to Etsy support multiple times and they do not care, they just send automated messages each time. They told me to use my browser instead of the app. The browser doesn’t upload fast and there are other issues. No other help, it’s just “oh well, bad luck.” I’ve had less sales since the new app has been in use because I can’t upload the same..Version: 1.46
✓ Super glitchy and completely unusableI recently started selling with Etsy so I’m still learning a lot of the features the mobile app has to offer. I mostly just use my computer and have zero issues but with internet problems I have to go through the mobile app. One thing that makes me absolutely despise this specific app is that it is SUPER glitchy. At first I thought it was my phone but I noticed it is only when I use the new Etsy seller app. The old version gives me no issue but I am physically unable to use or even log into the new Etsy seller app because it types random numbers and goes to random password reset screens. It’s not a phone issue as I have zero issues with any other Etsy app or app in general so they have a lot of bugs to fix and from what it looks like from other reviewers, a lot more features to add. I also noticed that the old app is not going to be supported as of May so that’s also a bit disappointing to be limited where to get info on your business..Version: 1.41
✓ Can’t loginCan’t login in even though I’ve Etsy buying app. With the same email and password it wouldn’t work. I tried to login through website It just login in to Etsy buying app. Very disappointing and frustrating 😒.Version: 1.61.1
✓ So many bugs!I’m gutted we now have to use this new app, it’s such a downgrade and I really don’t understand why Etsy thinks we need a new one, the old one worked so well. I’ve had all sorts of bugs and issues with this, my main problem atm is I cannot read the messages people send me as there’s a little tab in the way and I cannot scroll up to see what a customer has written. I hope this gets fixed soon as it means if I’m out and about people have to wait until I’m home to get a reply, I pride myself on customer service so this is upsetting. Please fix it!.Version: 1.43
✓ Gets one star because you have to vote at least oneI have been a five star seller on Etsy for over six years. A small business intends to grow and this year I have finally reached that growth that allows me, or allowed me the ability to actually survive on my craft. Only to be caught up in the new Etsy restriction game. Where the company is withholding 75% of your sales for 90 days. withholding 75% of a small businesses sales will put that small business out of business. They are driving me under and it is breaking my heart. I fully understand the liability aspect. But your ratio of taking 75% of a small businesses sales for 90 days is only going to do detrimental home. Rework that number and maybe only take 30% for a liability cushion. I highly suggest to anyone wanting to sell some to create their own website and not use this platform that’s going to take all of your money as soon as you’re making money and drive you out of business. The fact of the matter is from day one this platform never really brought me a whole Lotta business. I drove all my traffic from social media outlets. So they did nothing for me and now are driving me under.Version: 1.45.1
✓ Prompt to reset password, but unable to receive the email no matter whatMy full time shop has been prompt to change password for security reasons, which I understand. But after trying for over 2 hours, did every step Etsy’s “help” articles suggested, still no email. Stuck with a logged out seller account in the middle of the holiday sales season with orders total over five digits value still open and waiting to be fulfilled is the least a seller needs. This app is buggy to say the least. Often experienced bugs with chats where the new messages only shows up in the push notification but not in the actual chat thread. But this is only an inconvenience. Being locked out from the account with no solution is far more serious. This is can damage or even kill a business. And having “email us” as the ONLY method of contact doesn’t seem very “keep commerce humane” at all. I am so very stressed as my entire career is dangling on a “technical issue”..Version: 1.57
✓ Useless and full of scammersDon’t sell no where near as much these days but every day you get countless messages from scammers messaging you and emailing you pretending to be Etsy trying to get your contact details and sending you links. Some of them are quite good. No way to stop them coming in. My inbox and spam folder has loads of them now! I don’t understand how Etsy doesn’t do something to stop people using their logo as a profile picture and things. Needs more vetting of these people and help us to sell more Literally only real reason why we hang about. But maybe joy for much longer. It’s not a safe place or community any more. Just head to their forums and find the amount of sellers with this issue.Version: 1.58
✓ App glitching mid-creating a listing. TWICE!I mostly use the website, and did use the old app, but I thought I’d give this app a go to create a listing. I had a quick look at the stats and found that okay to look at. However, I have got well in the middle of creating a listing, typing in my product description having added photos, video, title and so on, then I get a blank screen with the updating rotating black circular thingymabob. The first time I left it ten minutes, checked my router, my internet, Instagram and everything working fine so I press the back arrow and lose my listing. I start again, get well into typing up my product description and it’s gone again, mid-word. I’ve checked the App Store and I have the latest version, with the last update a week ago. It’s been another 10 minutes and nothing has changed. One of the most important things on a seller app is the ability to sell things. I will go back to the website and avoid this app. 😒.Version: 1.50
✓ Etsy needs to try againI hate this app. I dislike it so much that I’m deleting it and going back to just using the browser version. First, if you have any sort of order progress steps set up the app doesn’t count those. I rely on the app to keep track of orders and when they are due. I mistakenly assumed this app would allow me to do that but because I moved two orders to another progress step and took a day off, the app doesn’t even display them. Next, I am unbelievably annoyed with the constant “make a video” nonsense every platform insists on pushing. I have no time to make a video and don’t want to see the same woman on my screen every time I open this app looking like she’s doing something personal… which she’s not… but I am so sick of seeing it. I also dislike that the notifications send me a profile photo of the person who ordered. I don’t need to know what my customer looks like. Just the Etsy logo would make due and be a lot more logical. I don’t need some random person popping up on my screen. The first few times this happened I wasn’t even sure what the notification was for! Make some updates or let us customize what we want to see. Until then, deleted!.Version: 1.49.1
✓ Really beginning to hate selling on EtsyThe Etsy seller experience has declined significantly over the past year. I sell natural cosmetic products and apparently Etsy changes it’s terms and conditions regularly and rather than communicating with sellers to notify them that their existing products violate the NEW terms, they simply remove your products from your shop. Keep in mind, the terms and conditions are generic and riddled with jargon and legalese. And this is coming from someone with a PhD. So you never really know how your product description or details violate the terms, just that they do. I’ve contacted support to inquire about how my descriptions are in violation so that I can amend it only to be told that they can’t tell me specifically. I went from 4 products listed, to 3, and then this morning found that they’d removed every item from my shop. I literally cried. Like what kind of practice is this? It’s so unprofessional. I already planned to sell on my own website in addition to Etsy but I think this is a sign that Etsy no longer meets my needs. To just completely remove all of my listings without an explanation and just expect me to be able to sift through your terms to figure it out is so illogical. Do better!!!.Version: 1.45.1
✓ Very dissatisfiedFirst up I do all my editing etc in landscape and this version doesn’t support that when the old one did?? Secondly like many have said, a lot of the everyday features asks you to log into the online website when the old version didn’t. I would carry on using the old one but things are starting to not work. If there was an alternative I would be using that instead. Please try harder..Version: 1.36
✓ Please make this app useable.I have been using Etsy seller since 2019, and I saw absolutely no issue with the old Etsy seller app, I don't see why this change was necessary, all this app has brought are problems and bugs. I create products that are made to order, and it's a requirement for me to send photos back and forth to make sure that my customers are happy with what I have made before it's shipped, but photos will either not send, or send multiple times! It's incredibly unprofessional on my part. While I am now using email to send photos back and forth, I should not have to! It is incredibly frustrating not being able to use this app without it breaking/crashing every 5 minutes. Another feature they have changed, (to my knowledge) is that you can no longer manage multiple shops from one device. What is the reason behind removing that feature? It was incredibly helpful because you did not have to keep logging in and out of accounts to see your notifications or if you had a new order. These are only a couple of the problems that come with this app, let alone the complaints from other sellers I have seen. Please listen to your users or they will start to find other platforms to sell their goods..Version: 1.46
✓ Fraudulent Stats on AdOunce you stop using their ads they lower your visibility as punishment. They charge listing fees on top of already .20 usd listing fees they claim they only charge but recharge more listing fees everytime you get an order on top of the 0.20cent listing fees they claim. Started as a new seller 3 weeks ago and they steal from sellers with hidden fees that is not disclosed in advance Etsy Seller is extremely fraudulent.Version: 1.57
✓ VATHey you can’t see the VAT number or even if the customer has paid VAT. So it’s a bit frustrating, every European sale I have to go in and check my emails to see if VAT was charged. Not ideal. Thanks.Version: 1.61.1
✓ The old one was betterI really wanted to like this but there are so many features that are missing or only half function. For example, I can barely find my own listings - sometimes I will type something like “necklace” trying to locate an existing listing to share with a customer or on social (or trying to copy an old listing) and it will tell me there are no listings at all with that term in them when there are dozens of necklaces in my shop. This happens with several different terms, making it difficult to locate most items from my vast inventory. I also don’t see anywhere to rearrange my shop listings either, which I love to do on the go as this function eventually malfunctions when editing it on a pc or laptop. Having to renew expired listings individually, one by one (and not being able to easily tell that I have expired listings from my dashboard) is a minor inconvenience that makes renewing listings a task for the computer now. I also wish I could search “all” of my current and previous inventory in one category instead of only being able to search my active, expired, sold categories one at a time. One positive thing is I like being able to see who is a repeat customer. I wish I could easily pull up their past orders though. I also like the option to add content via “Explore”. All in all it needs some work and I think we deserve the investment into making it more efficient!.Version: 1.49.1
✓ Constantly CrashesThis app is trash. Any time I want to make a listing from my phone or upload any information it goes to a loading screen and stays there so I can’t even save any part of my listing. I could be two options away from being done and it would crash. Super duper frustrating and not at all user friendly. Honestly a completely useless app..Version: 1.55.1
✓ Hope it gets better soon!Hope this new Etsy app gets better before the old one is taken down, it constantly glitches particularly when I try to add new listings insisting I don’t have a variation quantity when in fact I do, no point in even having the app if I have to finish every listing on the computer, particularly since my maim reason for using Etsy instead of a competitor is so I can manage my store on mobile..Version: 1.42
✓ Need landscape mode!I would use it if it could be in landscape mode on my iPad Pro. Not much use to me in portrait mode when I have a case with a keyboard 😕.Version: 1.38
✓ Bring the old version backThis new version doesn’t allow for any on the go editing. Barely any features available. Can’t edit variations or prices in bulk like the old app. Bring the old app back. Not a fan of this one..Version: 1.48
✓ Decimial pointI am trying to enter the product size in attribute through the app, but there is no decimal point on the keyboard provided by the app. What should I do?.Version: 1.52
✓ ETSY again makes it harder for sellers to actually sellOnly ETSY could force sellers to switch to an app that has fewer features than the previous version. We adjust processing times depending on the number of orders that come in but also staff levels. We are a small business, do not operate 247 and do not work staff like robots - we can only process a set number of orders an hour. Shopping settings include shipping and processing times and yet with this silly app all one can change is holiday mode… why holiday mode, don’t you want us to make sales? Renewing sold out stock is also meaningfully more clicks… why???? And there is no bulk renew option. The products we sell don’t always allow for auto renew, or multiple stock quantities. Updated - eventually a response; requesting I waste more time reporting bugs in another location. Typing this on an apple only serves to highlight how utterly terrible your new app is..Version: 1.49.1
✓ Would be great if screen rotatedI think it’s wonderful Etsy is creating a new seller app. I’ve used it mostly on my iPhone, where I haven’t needed screen rotation, but today I downloaded the new app on my iPad Pro, where I do the vast majority of everything in my life. After downloading the app and opening it on my iPad, I discovered the screen doesn’t rotate to give me a horizontal view, it’s only vertical. So, I went back to the older app and opened it, and made all of my postings to my Etsy shop there. Once I was finished doing what I needed to do, I opened this app on my cellphone and confirmed that screen rotation doesn’t exist in this app. I give Etsy props for attempting to create a better more streamlined appearance and experience, but a basic feature such as screen rotation not being part of the app is a large part of why I haven’t moved over to this new app and won’t until I absolutely have to, or until screen rotation is a feature..Version: 1.32
✓ Bring back the old app! Listen to us!I’ve been using the new app since they forced us to use it solely over the old app. It’s terrible and Etsy is NOT listening to us sellers. What is going on with the thumbnail photos? No matter how much I edit and properly align my photos (on the app or even online), my thumbnail for my main photo listing is always wrong and blown up to where you can’t even see my full product. I use the “adjust my thumbnail” function. Also, when I’m creating a new listing it constantly freezes up while I’m doing the description and then I have to start all over which makes me SO mad! I’ve learned I have to go into my notepad on my phone and type the description there then copy and paste into the app. Nothing loads correctly so I’m constantly going out of the app, closing that window to “refresh”, then going back into the app. Every day it tells me how many views and visits. I can check it at 11:59pm at night then check it the next day with the yesterday tab and it’s vastly different. Are you telling me I received 150 visits in one minute Etsy when you said I only received 60 for the entire day? I sell internationally and can only create international labels through the online site. Why can I create US labels through the app but not international labels? As you can see…. We are having a real TIME with this app. We are posting the same things in Etsy seller forums and we are ignored there as well..Version: 1.49.1
✓ Dragging themselves into ebay territoryEtsy is dragging themselves into shameful ebay territory to feed their gym junkie animal a quick buck. Opening to India where sellers are undercutting sellers having to contend with much higher expenses.. This is going to drive people away and cause some to join rather than fight causing the rise of cheaper items at cheaper quality. What next, open in China to feed more investors and keep the hungry animal happy. PLEASE PLEASE try and keep the magic on Etsy which is what sets it apart from the rest. Don’t become piggy losers..Version: 1.62
✓ SHARE button not working, not able to copy personalization textI was never able to find a share link on the other app, at least I never found it so had to open the browser and copy the link of a listing to share in a message. Now I see that they have put a share button but when clicking share, the app blinks and nothing happens 🤦🏼♀️ On the other hand I see that now we can share a listing directly in the messages, congrats for that! Also the messages you were writing used to disappear from the box when you changed of app, now they stay there! Great done 👍🏻 ****CONS: 1) I don’t like the minimun info displayed on the orders tab. Not able to see custom notes I added unless I open each order. On “Sell on Etsy” we were able to see orders with notes all in the same window. 2) I can copy the address but not the text that the buyer submitted on "personalization" to customize the product, have to go to the browser again. Useless..Version: 1.32
✓ Etsy appDoesn’t update stats for days then will catch up. Quite annoying when your playing with SEO and want to get frequent updates… lots of stuff needs adding and fixing!.Version: 1.39.2
✓ Glitches upon glitches with every updateEverytime i try to send a buyer a photo, it says can't send, retry, resend. I try again. Same thing. Not a size or type issue. Then I leave the message window, then it sends, two or three times, so the buyer then gets the message times or more. Same, wont let me upload new listing photos, then it may or may not do it after the fact. Also, there should be spell check feature in messages, and an auto draft save as often the app just closes the window after writing the whole listing copy..Version: 1.62
✓ Can’t edit shop 🫳🤷♀️👎I’ve found that I need to keep the older Etsy seller app if I want to use this new one (which is annoying with the double notifications). I prefer the layout of the new app but it feels like a downgrade with the missing edit shop features. There’s a pop up box which directs users to login to a desktop to edit the shop - however you can still edit the shop with the old app. Weird. Just add those features to the new app and delete the older version?.Version: 1.32
✓ Control the scammers!I’ve been using Shopify for about half a year now, and customers get flagged as low or high risk. The messages I get from scammers are not flagged as high risk. As someone completely new to Etsy Seller, I did not expect a company as big as Etsy to have a major problem with scammers pretending to be Etsy support/customers. You can list all the precautions people should take, but the root issue lies in allowing people to pretend to be Etsy support. While my listing gets immediately taken down because I was selling a handmade item that took inspiration from vintage high fashion brands. No logo. No reselling. No copyrighted elements. Yet I was immediately flagged and had my listing removed for violating the rules. Yet these scammers can exist for so long and causing so much trouble! I understand sellers need to be precaution but that doesn’t change the fact that Etsy does not take this seriously. Sellers deserve to be protected just like the customers. And not living on edge about the legitimacy of every email or message. This left a horrible impression within the first hour of using this. I’d rather pay $57 a month for a sense of security.Version: 1.60
✓ Old app is way betterHow to take a great app and wreck it. I get a notification that someone has left a review. Click on it - doesn’t take me to the review. The old app is more similar to the website so it makes more sense. I downloaded the old app again and will use that for as long as I can..Version: 1.41
✓ “Messages” functionality is poorReplying to customer messages using this app is nearly impossible as the screen keeps flipping around. Resorted to a work-around of the issue by composing a complete message in another app such as Notes, then pasting it into the Etsy app. Brutal..Version: 1.57
✓ UnderwhelmedI’m in Australia and find the time zone thing frustrating. I completed an order through app other day and had to manually change dispatch date to today as defaulted to tomorrows date. I then got slapped with an account restriction in less than 24 hours, and assuming the ‘system’ thinks I’m dispatching early which I’m not.Version: 1.49.1
✓ Old app just needed a few updatesI love using Etsy in general but there was just no need for this new app and I wish they had asked the users’ opinion before deciding to delete the old app for this replacement. Whilst I do really like some of the new features, the original app functions much better and is a lot more user friendly. The only thing I don’t use the original app for is creating a new listing. For this I go on the Etsy website because there are a few more options. The new app still has a few function problems, like the issue with messages several other people have mentioned, but I assume these will be fixed before deleting the original one. I also personally don’t like the change in text size on several pages. It’s much too small and I struggle with some parts. This app is generally a lot more complicated to use. They appear to have tried to make it more like a website rather than an app, which just doesn’t work well on mobile devices. Simplicity is the way to go. I’m not sure why they have decided to completely change the app rather than just performing small updates over time to the original app, like all other apps do. Small changes over time are easier to adapt to. Overall, the new app has some great new features but is less user friendly..Version: 1.39
✓ Why can't we have nice thingsThe old sell on etsy app was miles better and I didn't accidentally swipe out of or just plain lose my listing progress randomly like I do on this app constantly. And I tried to go and print an order receipt and packing slip from the mobile site on Safari so I don't have to try and print from my computer every single time I make a sale but it won't let me print it without redirecting me to the new app which doesn't even have a feature to print those out either, so I have to turn on my slumbering beast of a desktop just to print my orders out. The old app was way better and I wish they would have just added in some of the newer features instead of removing it to replace it with an even worse version. Edit: So you can only access the print function to print orders AFTER YOU COMPLETE THEM! What good does that do for me when I need to print the packing slip and receipt before I complete my shipping? That is so backwards🤦♀️ bring back the OLD APP!.Version: 1.43
✓ Etsy shop not workingI received a message two days ago from etsy support technical about new payment system and verification. I could not verify my banking account the same day but tried later on, however it was not verified. They asked me card details and how much money i have in my account.i just think it is scam and have lost control of my shop. Now I’m not able to take any orders or even reply back to messages. Though my etsy ads campaign is running smoothly. I don’t know where to contact the support as they do not have a contact numbers to reach at and could not find any email..Version: 1.58.2
✓ Urgh…Why?The old app worked great. This new app is slow, clunky and counterintuitive. Issues with time zones, lack of simple features like scanning text to input tracking numbers (…which the old app did perfectly) make this new app a pain to use. If it’s not broken, please…please don’t fix it..Version: 1.45
✓ Selling on EtsySelling on Etsy for the past year has been a truly awful experience! Payment reserves means Etsy will hold onto all of your money for as long as they please, in my case, far longer than the stated 45 days. Anyone can get a refund for their order if they want one, regardless of if you have a refund policy or not. And they do not have to send the item back, they only need to pretend that it is damaged or faulty! They will happily take 15% of your order value for themselves then take another 15% for “advertising fees” which you cannot opt out of! Not to mention that there is nothing that can be done about a negative review, even if it is about the postal service or an item that you don’t even sell!.Version: 1.47
✓ Lame.The old app was perfectly fine. Not the best, but efficient enough and a few updates would have made it excellent. This new app interface (that sellers have no choice but to use) looks like it was designed for desktop rather than mobile devices. The layout of listing drafts is now a tiny list rather than the previous larger, visible tiles. I can barely read my listing titles. It also has strong beta vibes, which makes me think my work will get lost due to some glitch. More importantly, I just can’t see what I’m doing. I’ve done ecomm and online marketplace sales for over ten years, and I have to say the app developers do not seem to have taken the end user experience (Etsy sellers) into consideration when designing the app. I’m sure over time they’ll listen to the feedback, but maybe they won’t? Ideally Etsy would have invested their time and money into faster listing solutions. For example, an option to upload a csv file. Or maybe even a bulk listing and photo upload tool..Version: 1.42
✓ So many scam messages as a sellerThe app itself is easy to use as a seller, but as soon as you open your shop you receive relentless scam messages every single day. It’s super frustrating that Etsy haven’t done anything about this even after passing the feedback on directly..Version: 1.62
✓ Terrible UX, Lackluster features…I have only been selling on Etsy this year, but I was easily acquainted with the original seller app. I appreciated the favorites notifications, especially as a new seller, and being able to click through to view profiles of those who engage with your shop. The dashboard view was excellent and having stats separate was fine too. The new app is such a mess to me (as a designer it’s painful to use). The ONLY feature I like is the live shop preview and ability to add videos. Otherwise I don’t get it. Why remove favorites notifications? Why bury favorites and shop engagement in the middle of the 4th tab as if that’s not an important part of the shop? Why did you remove “views” from the dashboard? When editing listing photos you cannot rearrange them up or down bc the app thinks you’re still scrolling down the page. I’m going to add the original app back again and just hope Etsy doesn’t delete it. For ppl who use the app for shipping and love the new version, maybe Etsy should just make it “Etsy shipping” and give the old app back to everyone else..Version: 1.24
✓ Worst app everI’m not sure why anyone would think this is better than the other app 90% of the time when you click it to go answer customers message you get an error message so far for the past three days it’s not been working if this was to switch tomorrow I would not be able to communicate with my customers unless I was sitting in front of my desktop There’s so many glitches in this app. It makes it impossible to run your shop and I have four I’m trying to manage when I’m away from home. I don’t trust this new app at all. I’m fixing to have to be out of town for 34 days with no other way to manage my shop at my phone next month and I’m not gonna have an app that works if you do away with the old one it’s absolutely ridiculous to try to force us to use this when there’s so many glitches either fix it or dump it but you better not take the other one away until you get this one working. i’ve been selling on Etsy for almost 12 years with Forge Shoppes. This is unacceptable..Version: 1.40.1
✓ Why fix something that isn’t broken?I cannot stand this app. The whole interface is horribly basic - it just feels like you’re trying to use the mobile webpage the whole time, which is hard work. The messages are hard to access and unlike the old app, hard to find customers previous orders. Trying to amend listings and alter stock quantity takes far too long and is no longer quick and easy as it was on the old app. As per usual, Etsy is obsessed with trying to tell you your reviews and ratings and try to mention it on every single page they can get away with. They also, as always keen to try and remind at every opportunity you how you could just achieve start seller status, if you wish to give them even more money by purchasing postage through them. Very sad the old app will no longer be supported after May 23. Absolutely classic Etsy - couldn’t care less about their sellers..Version: 1.39.1
✓ Poor Customer Service / Not User FriendlyThe previous Etsy sellers app worked great, I was able to properly do work on my mobile device. Ever since this new app has come in its place, there are listing issues, uploading problems, general confusion and a lot less quality of life from the app. Whenever I post items to Etsy I pretty well need to be on my desktop as well to edit the listings from my computer as this app doesn’t cover everything. Not to mention, uploading photos on this app is a nightmare, I almost have to upload 1 photo at a time. Ever since this app has come out I have steadily taken steps away from Etsy and moved on to other platforms that have better customer support and more user friendly interfaces..Version: 1.57
✓ Etsy doesn't care about it's sellersAs of now Etsy is forcibly holding money I have made and refusing to pay me because my account has a "reserve." Not for any actual reason, just because they arbitrarily decided to put hundreds of sellers on reserve needlessly... just read the reviews I'm not alone here. Now I'm being told I won't get MY MONEY until I make another sale. They just won't pay me until I sell more items?? How can a business operate that way? I cannot afford shipping costs without being paid the amount I earned on the sales. At this point my only options are loosing money or canceling the orders because I can't afford to send them out. Etsy does not care about the tiny businesses on here or how their poor business decisions impact people. You're stealing money from me and holing my own business hostage against my will. Im not even sure this is legal. Etsy has become a horrible joke. Leaving and finding a new platform ASAP, because I genuinely can't trust this company with my money or company..Version: 1.45.1
✓ Purchase Postage LabelsHi! I just downloaded this new app, after using the other Etsy Sellers app for the past couple of years. I’d really love to be able to see a “purchase postage” option in the app when I’m reviewing an order. It would make the turn around for getting orders out the door easier! I look forward to experiencing the app and seeing if it works better than it’s predecessor- and will update my rating accordingly!.Version: 1.27.7
✓ Clunky and frustratingI hate this app, I don’t hate anything, but whoever thought this was an improvement on the old seller app clearly has never sold anything on Etsy! It is not at all logical and whilst some of the memes features have potential, they just made all the frustrations on the old app worse. As a seller of digital items, I still can’t do 100% of my listing on the app, I still have to open the desktop version to upload the files!!! You still can’t save a draft listing in either the desktop or app without completing all fields, erm pretty sure that’s not what a ‘draft’ is! For the 28% of the sale they take I expect a user friendly almost perfect app. This app alas is unavoidable if you sell on Etsy but it has pushed me to research other seller sites so I can get away from this clunky outdated frustrating app!.Version: 1.46
✓ DisappointedI was very disappointed at the seller app service response to problems and reaching out times are very poor. I heard a lot of good things about Etsy but they proved it wrong. The agents were very rude and unable to efficiently solve sellers issues. Anyway , thank you for the experience all the same..Version: 1.54
✓ Had no choice but to useI never liked this app has basically it’s rubbish but since they deleted the old app 🙄🤷♀️ I had at least thought they would fix it and improved it but alas not yet . I can’t share on Instagram and I don’t use Facebook ( 🤢) it seems like a lot of jargon but nothing works. For listing it takes longer when it supposed to be easier. In the end I switch to website 🫤 I also agree with the others that Etsy support/ customer service is non existent there no email address ( I prefer this with being deaf) either to contact them ..Version: 1.44.1
✓ Still needs major improvementI’ve been using the old seller app for the last 4 years now, and have recently decided to try this new one out. There are definitely some “new features” that the old app didn’t have before, such as being able to now cancel orders in the app (before, you could only cancel on browser), or now categorizing orders by dates, etc. There’s a little bit more stats, and of course, the explore and discovery pages. However, there are still a lot of glitches and some features that were omitted from the old app, so I have had to go back and forth depending on what I need to do. For example, the old app allows you to add private notes to orders - the new app does not have this feature. I have found that the spacing and text is sometimes altered or jumbled together in the new app, but fine in the old one. All in all, I think there needs to be a lot more improvement on the new one for it to work seamlessly..Version: 1.24
✓ I don’t like it one bitI hate the new app. The old app was much more effective in listing, the new app has no section part. It really bothers me having to list on the new app, too much stuffing around & it really has put me off from listing. Too much of a computer style, the old app was fast. What a waste of time & sellers money. Why would you get rid of the old app which worked so well. Let us continue to use the old app..Version: 1.45.1
✓ Don’t do any business with ETSY . It’s Fraudulent..Worst app to do business.I made shop. My Customers were satisfied and suddenly they closed my shop without giving any notice or explanation. My customers suffered lot. Then they deducted all money from my account even I dispatched all orders to my customers. My customers didn’t get any refunds. I suffered a lot because of them. They are fraud. They took all my hard earned money. I am suffering till now...Version: 1.52
✓ ScammersWhere do I start. I started my store, and got my first order today! I was so excited. I went to confirm the order, put my details through, all was fine. 2 hours later, people were taking HUNDREDS OF THOUSANDS OF DOLLARS OUT OF MY ACCOUNT. Lucky this was a debit card, or else I would have sued the company. This is not a joke, this is serious. This is a scam. Do not sell on Etsy, they take you’re money. This is a disgrace. Whoever is in charge, if you are reading this review. You should be ashamed of yourself. I trusted you and you attempted to take hundreds of thousands of dollars. There needs to be serious scrutiny of the people here. Beyond a joke. It is more than a disgrace. I can’t stress enough DO NOT SELL HERE, THEY TAKE YOURE MONEY. I would rate this in the negatives..Version: 1.46
✓ No direct previous year comparison or menu options?The old app visually provided a comparison to the previous year - especially useful to see Xmas periods and store recovery whenever DMCA is used fraudulently by users abusing the system to eliminate competition, resulting in Etsy auto-restricting your store (Etsy really needs to do something about this, it’s really not right at all and a major flaw in the system). Not sure why an entirely new app was required, I liked the old one. This will take some getting used to and a comparison button like the old seller app would be greatly appreciated. Oh, hang on, where is “Marketing” & “Finances”?? These are pretty important! In fact, there is no menu option. So no thanks, I’ll be continuing with the old app..Version: 1.27.4
✓ Not keen on this app!It runs very slow for me no matter my signal unlike the previous app, I also get error messages all the time. I’ve tried reinstalling the app and I keep it updated. Also can’t track customer orders as there’s no clickable link so I have to log onto my laptop to be able to access this info which isn’t always possible when on the go. If these issues went away then I could get used to the app as it does seem to have some good features that the previous one didn’t but right now I hate it..Version: 1.43
✓ A step backwards compared to old Etsy appThere are too many things that you used to be able to do in the old app that you just cannot do in this new app. It’s like a completely new team designed this app without consulting the old app. A couple of examples, you cannot bulk edit in this app, cannot select multiple listings to update inventory or change shop sections or shipping profiles. Also, you cannot select and copy any sort of text from order notes. This is a necessary feature. When messaging someone I often copy and paste back to them their order notes. Now I am expected to type them out manually? The app is beautiful in presentation but they went for form over function. I would much rather have a less aesthetic app that has full functionality including all of the small details that the old app allowed. The new app designers aren’t taking actual shop owners into account when they designed this apps. They should have consulted shop owners and incorporated everything from the old app..Version: 1.44.1
✓ Can’t publish??Loved the old app but this one is clunky & not so user friendly. It’s also missing one really important button, “publish”. What’s the point of having a sellers app if you can’t publish while on the go? It’s missing the most important part. The old app was great, don’t break what’s not broken..Version: 1.43
✓ Not sure about this one.To be completely honest, I’m not really seeing much of a difference apart from layout. A customer messaged me and the app lagged a bit and the older app received the new message first. I’m finding the message layout to be pretty annoying. I don’t know whether it’s just my internet, or whether it’s the app itself but I’ll continue using the new one for another few days and make a proper judgment then..Version: 1.30
✓ Clunky and USELESSI want to start by saying that I am someone who can adapt to change, especially something as measly as an app. I’ve had BOTH the older version and this app downloaded on my phone for about a YEAR now, and have been trying my very best to use both and get acquainted with the new one. By now, I should have learned all the ins and outs of the new app. This new app is just awful. NOTHING for me has been made better with this new app. It’s confusing, hard to find the correct data (data also doesn’t update in real time.) I miss being able to open the app and see my views and visits. Also, now I cannot see how many orders a customer has had just by looking in the messages (I offer my customers a rewards program based on how many orders they have placed.) this can now only be done through a browser. Even the new editing tool to add new listings is very limited and I often get a message saying something along the lines of “cannot do that in the app yet.” Please PLEASE bring back the old app or at least rearrange this app to make is easier to find what we are looking for. I don’t care if it’s prettier it’s completely useless..Version: 1.40.1
✓ Disappointed!If I could give this new app zero stars, I would. I hate everything about this new app and agree with about 100% of what everyone else who left a one star review is saying. It looks like it was designed for desktop use, rather than mobile devices. Everything is smaller (it’s killing me!) - listing is painful and VERY slow to load. I hate the list format for listing now and it’s also aesthetically displeasing. When editing photos, it will not let you simply drag them where you’d like or even crop them properly/to my liking. VERY LIMITED. Where did the “REARRANGE” function go? I used it ALL THE TIME! The old app was near perfect and anything that may have needed fixing could’ve easily just happened by updating it, like every other app out there. As a longtime Etsy seller, I am exceptionally disappointed and will be adding this to the long list of reasons why I will likely be going elsewhere to sell within the year… And don’t even get me started on the disappointment and vast unpredictability of my lack of sales on Etsy this year, despite having the most inventory I’ve ever had. Do better Etsy!.Version: 1.43
✓ Terrible app for privacy and performanceNot only is the list of information that they track is quite extensive, excessive and a little unnerving (probably should have checked before installing the app, I probably would have not bothered with it if i had seen this earlier). But the app seems to be way underdeveloped. Below is a ist of issues with this app in point form as expanding on these would be far too long: - No Landscape view: If you want to use this app with an iPad and keyboard, forget it. - Gestures are clunky - App performance is slow and often unresponsive. - It is half an app and half a web browser, instead of displaying certain information within the app, it just displays the data on the Etsy shop owners website. - Stats are cumbersome and difficult to navigate - Navigation often takes multiple taps for the app to respond (this is on current apple hardware at the time of posting this review) - home page is far too cluttered and difficult to view, requires a lot of navigation for a home tab - Not all features are available when editing listings, something that should be when they have set a deadline as to when the old app will no longer be supported. If you have a device that can navigate their website adequately, then you are best to stick with the website. The new app is a huge step in the wrong direction. Being able to see star seller progress and ‘dark’ mode are the apps only two redeeming features. Unfortunately, the cons far outweigh the pros..Version: 1.38
✓ Ignores Indicated Notification preferencesThe only push notifications I've opted in to receive through the app are when I make a sale. I look forward to the dopeamime rush seeing the Etsy header as a notification. However, recently this app has started ignoring that and occasionally sends notifications about new features and it seems there's no way to stop them. It's disappointing see the Etsy banner, get excited and it turns out to be a dumb new feature. I hate that..Version: 1.52
✓ If you run a small business, DO NOT USE ETSYThis isn’t necessarily an issue with the app, but with etsy in general. it is no longer a secure platform for sellers, and it may be difficult to find a different marketplace, but it is worth avoiding etsy. the only issue used to be regarding its seller fees, but now etsy is randomly suspending new shops for multiple months or, in some cases, including mine, permanently for absolutely no reason. i was not given a single email to explain why i was suspended only a day after making my shop, but apparently etsy is notorious for doing this. i saw other people were let back in after a couple of months and was hopeful but for three months, they did not respond to my emails. then i tried to appeal and within five minutes (ironically) they sent me an email saying i have been permanently suspended and they could not repeal the decision. i’ve also heard other sellers say they have been randomly put on vacation mode (again without explanation) and ended up unable to sell for extended periods of time, which can be detrimental to someone whose only form of income is etsy. it is not worth the trouble..Version: 1.54
✓ Don’t like itI can’t copy any of the text, I can’t complete an open item in the app. It’s a useless app.Version: 1.55.1
✓ Bad appDose not work.Version: 1.48.2
✓ Waste of so much time and effort and I’m sure $ on etsys end!Just tweak the old app to include some of the features sellers have wanted for ages! Nobody likes this app! The people who use it daily find it confusing and time consuming! All you had to do was update the older app…that’s it. Why waste the money? Although I’m sure you have an abundance considering the astronomical fees you charge! The other day I sold an item for $5.00 something…and guess what it was a sale from an offsite ad! So on top of the transaction fee, shipping transaction fee, listing charge, and processing fee I was charge $1.48 for the offsite ad fee!!! Let the sellers opt out of offsite ads!!! Let us decide what’s good for our small business!! *updating my review. After using this app for several months my 1 star remains. The functionality of this app is sub par. It is incredibly slow, confusing, does not have all of the previous abilities of the old app. If you are going to “upgrade” an app, make it better! I have deleted it and will do all of my tasks on my desktop. Very inconvenient, but less frustrating..Version: 1.54
✓ Don’t become a sellerThey got horrible customer service. They don’t cate about their sellers. I got banned for violating their terms of service without violationing nothing. They can’t even tell me what I did. -5 stars. 1 star is being generous. Use eBay!.Version: 1.55.1
✓ Spams with notifications that you can’t turn offI configured the app so I’d only get notifications that are important to reduce marketing spam which Etsy loves to do even though this is the sellers app. I only have purchase and customer message notifications events enabled and lo and behold Etsy hits me up with stupid spam like “Stand out from the crowd” that you can’t opt out of without going nuclear and disabling all notifications (which would mean I could miss an important sale). This is some dirty tactics by Etsy and should not be tolerated by their customers..Version: 1.48.2
✓ Buyer got refund even when item arrivedSupport is useless and is always on the buyers side. As a seller you don’t have any protection. Avoid this at all cost! Scam!.Version: 1.60
✓ Frustrating, for now.I’ve been using this app for a few months now and it has its ups and downs. I’m not sure what the point is in making an entire new seller app instead of updating the old one, but I’m giving it a chance. Starting with the pros: The app’s UI is quite nice; Simple, visually appealing, easy to navigate. It runs smoothly, everything loads faster than the original app and the web version. The original app was a detailed learning curve, but it’s manageable with experience - This one is easy to pick up in only a few days. Cons: The problems lie mainly in its lack of features. It has the basics, but I often run into roadblocks while listing items and find myself just giving up and opening the web version in the end anyway. I also have to open the website to edit any shop settings. The private messages are also weird. When I try to go back and fix typos, the text box jumps around and the cursor just ends up somewhere random in the text, not at all where I tried to click. Talking to my customers is a huge pain because of this. Conclusion: So far, the app is really only useful for quick on-the-go checkups on your shop, not entirely running it. It has potential, but desperately needs the complete features of the website’s shop manager and a fix for the private message problems. I will happily update this review in the future if the situation changes..Version: 1.37.1
✓ Does Not Save Changes Made to Titles ect.You can almost always expect something to go wrong when you use this app. Edit your heart away then end up losing all your hard work because it does not save anything. 🫤.Version: 1.53.1
✓ Etsy supports only Buyers, not SellersEtsy is a great marketplace; verity of products and a user friendly platform overall. The issue as a seller is that we do not get support from Etsy. Yes, their customer service does answer queries in a timely manner but always settles by the buyers side. We experienced extortion, harassment and rude clients; all of which were reported immediately but we only received generic emails from Etsy as response. We are now looking to expand our business elsewhere..Version: 1.27.5
✓ MehAll in all just not that great compared to the older version. I think the user interface is worse but I do like some new features. I don’t see why it couldn’t just have been an update to the older version to add some more options instead of creating a new app and not allowing you to continue using the old one. A little disappointed to have to make the swap but it is what it is. It’s still quite a new app though so hopefully they might make some more updates to fix peoples complaints. Still some good changes in this version just doesn’t feel as nice to use..Version: 1.42
✓ ScammedI downloaded this app and it notified me that someone purchased something from my shop. It said due to scammers (funny), it had to verify my banking information so I would receive the money from the sale. I went into the help chat section and spoke to a person who sent me a verification code to confirm my banking information and when I did, all of a sudden over $200 was taken out of my bank account for some online gaming website. Called the bank and they said this app was apart of an online scam. Thankfully I got the money bank from the bank but I hold this app responsible. I don’t recommend downloading this app at all and reported it to Etsy as recommended..Version: 1.60
✓ Can’t choose categoryWould help if we could select our shop category for our listing in our shops. I have to go to the Etsy website to do it..Version: 1.49.1
✓ SCAMMERS: DO NOT DOWNLOADI was very excited to start up an account and start selling things however after a very confusing and long verification process, a large amount of money was stolen from my account. Again: DO NOT use or get this app they are scammers!!!!!.Version: 1.58.2
✓ AwfulThis app is awful in comparison to the old app! The new one crashes continuously when uploading new listings which is EXTREMELY frustrating as you put lots on time and effort into choosing the best photos, thinking of the best tags, writing an in depth description and you loose everything! I’ve just tried twice and I’ve now given up! Also, when uploading photos for a new listing onto the new app, this feature is shockingly bad! You can’t seem to flick though them to see them all in one go, they show individually and small, take forever to load. I cannot see how to reorder them and they seem to zoom in cutting off some of the picture. I never had any issues with the old app! I really don’t like this new app, please bring back the old one!.Version: 1.48.2
✓ Disappointing and frustratingI’ve been selling on Etsy for 5 years. Over that time they’ve become increasingly greedy and unfair to their sellers. This new sales app has many flaws which make our job as sellers much harder. The release of this app sparked me to pursue other platforms for vending..Version: 1.47
✓ Etsy won’t listenThe app is unusable, takes forever to open and forever and a day to upload pictures if it works at all! It doesn’t matter if it is one picture or ten it takes multiple minutes. Slowing down the listing process will not make Etsy more money. I now have to use my browser. I have the pictures on my phone so I used to upload my pictures then save it as a draft and finish descriptions on my computer. Now with the app it will take 5 minutes to look like it’s loading the pictures then say sorry couldn’t upload contact Etsy support. Which I literally do not have time to sit all day trying to contact them. So back to 5+ years ago when I have to somehow get my pictures to my computer where I can upload them using the web browser. And now they are trying to change that format and so far my testing of that has been similar to the app, it works very infrequently and wastes my time! I guess their goal is to make listing slower therefore fewer sales and lower my profit because now I have many more hours into this process. If this continues I wonder how many people will look to other platforms. So disappointed! I used to enjoy selling on Etsy..Version: 1.45.1
✓ Notification settingsThere is no way to control type of the notifications in compare with older version of the app, e.g. favorites, order, etc. This app creates to much noise..Version: 1.27.7
✓ Scammers!DO NOT USE THIS APP! It is full of scammers. I got notifications from the app to check my emails so I could update my details pending my first sale. So I opened the email and followed the instructions, now I have to get a new card etc because they have been withdrawing money from my account. I’m not an idiot, the email looked so legit. Not happy!.Version: 1.58.2
✓ App malfunctioning for months and affecting my salesFor the past couple months I have been trying to upload photos to my listings and have had problems non stop. I was able to get maybe 8 listings done before the past couple months, but i have a slew of draft listings just waiting for photos. App wont let me upload photos so for the busiest sales time of the year I havent been able to make my listings. I contacted etsy support and they said its my problem and they have no issues with their tech 🤥. I tried uploading photos on wifi and cellular, i reset my wifi several times, i took all new photos and made sure they followed all the etsy guidelines (which they were already following but i did it again just to make sure), i tried on phone and desktop computer, i tried taking photos within the app and nothing will upload, even taking photos within the app wont upload! Whats the point of this website if we cant even make listings?? This is a side business for me but if this was my main income I wouldn't have been able to pay bills for months! Etsy do better! You guys charge a ton of money to list, use some of that to improve your tech so it actually works. Im about to quit and use mercari or ebay or some other resale website..Version: 1.58
✓ NOT an improvement- anything butVery slow to update- doesn’t show sale price unless you actually view the specific listing. Options are not available— it’s more than a little insipid. In true Etsy modus operandi released without sufficient testing-and just not ready.Version: 1.54
✓ Works worseWorse than the app it replaces. Sales routinely do not show up on this app. Not sure why they would force sellers to use a product before it was ready when the app it replaces doesn’t have these issues. I’m sure there are reasons I’m unaware of..Version: 1.48.2
✓ New app is sluggishReally unhappy with the new app. Orders do not always show up in push notifications although I have toggled this off and on multiple times. I would have missed an order entirely if not for having seen it in my email. The entire interface is slow to load - Home Screen, orders, finances etc. User experience - I don’t like how moving an order to In Progress removes it from the app as existing. Last - push notifications were better when it simply said new order and not the number of items and dollar amount. Small detail but there is joy in opening an order notification to see the size of the order. I also lost star seller status for shipping on time because they are using a different platform for shipping now which is not cohesive with the method I have always used. This was brought up to Etsy support and reviewed but still I was not restored status for shipping on time. They noted orders as missing tracking info although the tracking number was very clearly present..Version: 1.48.2
✓ NoI tried this website, wanting to try and sell some of the things I have been making recently, I set up a listing and it’s all good but then I receive messages from about 7 different Etsy supports, all with slightly different sized logos or a different font or extra character at the the end all asking me to give my information to somewhere. I even thought I received n’a order but then it was asking me to go to another website and put my bank balance in. Nothing like this happened when I was using the old version that was white and orange so I’m quite disappointed. I understand scams are going to happen but the amount that we’re there meant I didn’t know which one I could trust to try and sort out the problems..Version: 1.60
✓ Worst listing app everI can’t believe they’ve even launched this app when there are so many issues yet to be addressed. I’ve been with Etsy for over ten years and whilst the old app wasn’t the best, it certainly did the job. This new app is completely user unfriendly. I can’t even change a letter in a word without having to delete the entire word, sometimes the entire sentence! It’s not showing the different sections in shop with the option to view active or expired listings. Issues with updating photos and not being able to reorder them in app. Too many issues!! Why am I paying so much in fees every month for a plus store and you can’t even work out an app properly before launching it. I wish they would just bring the old app back!!!.Version: 1.45.1
✓ ClunkyI “upgraded” to this new app and really I don’t understand why I can’t highlight my own messages and move my cursor when trying to edit a spelling mistake or missing word? You can’t drag the cursor when messaging people and you can’t highlight things either to copy / paste. Anyone else? We get upwards of 100 messages a day so I now have to revert back to my laptop. With star seller I must use auto reply for fear of missing someone when dealing with this app, because also, the messages sometimes do not load properly, require refreshing many times to get to “past” messages. Please fix!.Version: 1.32
✓ Supports buyers and never sellersThe amount of times etsy would instantly refund a customers order knowing their just tryna get a free product and their money back is ridiculous. Not to mention anyone can sabotage ur store by leaving a fake review on ur store when their not even a customer.Version: 1.48.2
✓ Absolutely chaoticUpdate July 2023 after they decided deleted the perfect old app, i have to use the new app what is absolutely useless with listing, it impossible edit/renew etc about the sections, so if i need to renew expired Autumn section i have to search it in all expired listing what is nightmare, sorted by latest/newest works for all listing only, not by sections and even if i setup all listing from newest and come back later it’s gone and must setup again, it’s annoying. So i must edit/new listing on the laptop. Works with orders is not clearly as in old app. Also in statistic missing compare with last years what was very helpful with old app. I have to do almost everything on the computer, which makes this new version useless!!! i tried it about one week this new app and current app all at once. the new app is absolutely chaotic and not good overview in one place as current app, lots of clicks (and waste time) to find something. and missing “news and activity” or if is there i can’t find it. Why you make a new worse app if the current app is perfect? just you could add some functions such a “adding video” and “mark/unmark advertising listing” and would be perfect. I'm really not looking forward to the day when the old application won't work and it will be replaced by this unnecessarily complication application.Version: 1.46
✓ Not as good as the old appWow, it’s really painful to manage your listings in this App. Ie it can’t show me my recently sold items easily, won’t allow me to bulk renew, won’t allow bulk edit. I used those features a lot! Why not bring the good features over to the new App first?.Version: 1.37.1
✓ Not ready yetHi I’m not sure why the old app is not available when the new app is not ready..still now… I have to log out of Etsy seller app then sign in to Etsy desktop app then make the changes, then sign out of the desktop app then sign back into the Etsy seller app… Unbelievable….Version: 1.46
✓ Very disappointedWhy would you change something that had nothing wrong with it. The original Etsy Seller app was so super easy and quick to use. Now it’s just complicated to use and way too underdeveloped. Can’t even add anything to sections. It’s ruined my experience with Etsy..Version: 1.41
✓ Sell on Etsy App is BetterThe Etsy Seller App is actually quite glitchy and not user friendly to use. You can’t do nearly half the things you can on the sell on Etsy app. Etsy Seller won’t even let you do something as simple as pasting a link to send to your customers via messages. It is painful to use and I don’t enjoy using this app at all. I was quite disappointed when I found out that the Sell on Etsy app will no longer be supported soon and we have to rely on this app now. There was nothing wrong with the Sell on Etsy app in the first place!!.Version: 1.38
✓ Can’t upload photos on the app…….As a long time seller I expect more and better from Etsy. I can’t upload photos on the app……I have to have a browser open on my phone in order to complete my listings. Do better!.Version: 1.53.1
✓ MehEvery time I've tried to make a new listing on this app, it has not been able to upload any pictures, which the old app did so easily. Each time it's presented me with a message to contact the app team if it persists, which I have done many times with no answer. I preferred the old app. Sure, it needed a few tweaks, but it was much easier to run than this one. There's still a lot of work to go, but now since the old app is no longer supported we have no choice but to update to this version.Version: 1.38
✓ Bring back the widget!The older version of this app was far better and had an iPhone widget, which showed views, visitors and orders. It’s now frustrating to have to go into the app to find out this information. Which isn’t always accurate!.Version: 1.46
✓ Inventory, tracking, & DraftsIt is sooo frustrating when I’m trying to do inventory and I cannot find a piece! It is a bracelet for example and I search more in depth Pearl Bracelet nope nothing. Sometimes I don’t even see it in all the bracelets?? So I go back out go to my full shop and have to go through all the pages to find it!! Then I go into the listing and make sure I have it in the right section & IT IS!!! This is super frustrating & an inventory nightmare!! My next frustration is tracking. I cannot believe Etsy has not come up with a way for us to put into the “tracking info” a number when selling in person??? I was just using a tracking number that was already used and it worked for years. But now I cannot do that and my rating for shipping has gone down. When the customer not only got the piece earlier than if it was shipped, then left me a 5 star review and wonderful message in my shop!!! My last complaint is WHY did they change (Create Draft)when I am putting in a new piece of inventory into my shop I have to completely finish all fields of the description!!!! I cannot start it then save it as a draft??? Why even have this option if you have to finish it?? I LOVED the old one I could go in start a new listing then if I got busy I could save it then go back later & finish it then post..Version: 1.57
✓ Love the new direction: fix the bugs!The good: This app is SO much easier to use than the old one. I LOVE that I can print my postage straight from the app. Also, the way your orders automatically connect to the buyers messages is such a great timesaver now! I wish there was a way I could print multiple postage labels at a time like I could from a web browser—maybe a future update? The bad: there is a significant loading time for messages and orders. I constantly have to refresh and often miss things because it just isn’t as speedy as my notifications. There are glitches. I’ve gotten WAY more “Contact Etsy Support” messages with this app than I ever had before with the old app. Currently I cannot even access my orders nor my messages so my production is at a standstill while I wait for whatever glitch to be resolved. What’s more frustrating is the lack of instant support for sellers. Not only are the sellers and buyers funneled through the same support hoops, but to try and contact support you have to wade through redundant questions and inaccurate answering bots only to have to wait days via email…and it still was a bots’ wrong solution. For as much work as we the sellers on Etsy bring to the platform I’d like to see Etsy put that much in for supporting us. After all Etsy is selling service to us artisans. I like the new direction of this updated app andI will update my review stars when Etsy fixes some of the problems..Version: 1.38
✓ GlitchingThis app has been frustrating lately to use as a seller due to the fact it has camera glitches every times I try to take a photo it makes me take the same one 3 times even after I click “use photo”. It doesn’t save or send messages or pictures or anything I send to the buyer at times even after I have sent them their order or messsage digitally. They come back to advise they did not receive anything and the order appears as completed. Very frustrating..Version: 1.51
✓ DisappointingEven though I posted my product but they think it was someone else's and suspend my account. I filed appeal but they refused, this app is stupid.Version: 1.58.2
✓ Old app is betterThe design of this new app is horrible and looks bad on landscape view on iPad. Bring back the old app! Why change things for the worst when it wasn’t broken. Stop using our etsy fees for rubbish redesign like this. Please do proper user testing with your apps and involve real sellers..Version: 1.43
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