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Ellume COVID-19 Home Test App Complaints & User Negative Comments 2024
Ellume COVID-19 Home Test app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Ellume COVID-19 Home Test? Can you share your negative thoughts about ellume covid-19 home test?
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Ellume COVID-19 Home Test for Negative User Reviews
✓ Shame on the developers of this productAs everyone else has already stated, this “test” is absurd and a scam. Unlike every other rapid Covid test on the market, you will be required to download an app and enter all of your personal information in order to use the kit. Meanwhile the app will doubtless harvest the rest of your personal information as soon as it’s downloaded onto your phone. Then, you’ll be subjected to an unnecessary 10 minute video, take the test, and have to wait an additional mandatory 15 minutes for the results on your phone, when any other non-digital rapid test is able to show results almost instantly. Unfortunately the test’s packaging looks like any other rapid test which I’m sure is by design, so if you’re like me, by the time you read all of the negative reviews it will be too late, since there’s a no-return policy for these tests. Hey Ellume, way to make the world a worse place with your product..Version: 1.6.31
✓ Stupid long long videos!I'm submitting the exact same review I put in 2 days ago since I got a notification that my review had a reply, but when I clicked on the notification there was an error because my review had been deleted. Joke's on you though, Ellume, because Apple saves my review, so when I click on write a review, my old review pops right back up to resubmit. We can do this every day if you want. :) So here's my original review: We're not idiots we don't need step by step walk through instructions in a video to take the stupid test. It's bad enough that you have to download an app and put in personal information, but then you can't even use the test without watching incredibly annoying videos telling you how to use the test, which works exactly like any other covid test that we've all already used more than once before. Such an annoying waste of time! And also, the app has to stay open draining the battery for the duration of the test. The only reason I have this test is because my workplace requires us to either use this test or go to a test location that will provide provable results to them. So stupid..Version: 1.6.31
✓ This is the worst experience I've ever had on an electronic device.I don't understand why it's mandatory to watch a video before each test, even though I've tested it many times. I have two kids, so if I wanted to do a test for myself and the kids, I couldn't even do it at the same time. I need to watch the video three times, fill in the information three times, and wait for the results three times, which is almost an hour or more wasted every day. You know what, your phone can't do anything else during this time, you just sit there and wait for it to finish. This is murder, meaningless waste of 25 minutes per test, which means for every 20,000 you sell, you're murdering someone for a year of life. Hopefully no one will buy it again..Version: 1.6.31
✓ Return the product and buy a test that doesn’t require an appIf you’re reading this turn back and return the test ASAP. It’s a waste of time and money. The app requires personal info for you to proceed to an unskippable video. By the time you download the app, fake your personal information, and slog through the video you could have the results of any other test on the market. And god forbid you want to rewind this unskippable video to watch a step again, takes you back to the beginning and it forces you to start over again. Requiring a smartphone app to get the results of a health test should be a crime. There are plenty of people that don’t have access to or can’t use smartphones. Screw the product team behind this product. I’m avoiding CVS in the future because of this..Version: 1.7.22
✓ Not bad, but not goodUm, well, I wouldn’t give this app a 1/10, but it needs some fixing. I’m trying to be nice today, but I don’t think this all needs your private information. Like, why address? Are they going to send something to my address? Also, please make the introduction video shorter. I accidentally opened the liquid before the video even started, and I had to charge my phone because it was below 20 percent battery. I had to make another account on another phone and enter every single detail about my private information. We then tested and I don’t know if it’s accurate since it had been like 20 since we opened the liquid and poured it in. To be honest, this kit is very sophisticated, but I think a little too sophisticated. Maybe you could make the people who are testing to do the testing while you give instructions??? Not the most convenient app though. Anyways, if any of y’all end up reading this comment, thanks..Version: 1.7.22
✓ Dumbest thing ever!Hey Ellume, this review is directly from me to you. As an entrepreneur I totally get your gimmick. But are you dumb or you think I am dumb? Not only is this the most complicated COVID test to setup (which is completely unnecessary, imagine if a pregnancy test was so complicated i would have never wanted to get pregnant!!!!), the dumbest part was I had to watch your stupid video every single time I took a test!!! You think I’m so dumb that I couldn’t remember the video process from a few hours ago when I took the first test??? Also not to mention the results are inaccurate proven by a PCR test at a local clinic. Anyways I’m shocked you are still in business! You really shouldn’t continue as a “gong concern” (check with a CPA or an investment banker if you don’t know what this means). Honest advice, you should dissolve the business and dedicate your limited resources elsewhere. Good riddance!.Version: 1.7.22
✓ False negative 3 times in a rowAs the title indicates. I recently got covid. After about 5 days, I tested using this kit because this was the only one available at home. Despite the painstakingly long process of setting up and everything, it gave me a negative result the night of the day before yesterday. I tested using this brand again yesterday night and today morning, it all came back negative. Mind you, I used very exquisite and proper techniques, carefully following instructions. Tonight, I went home and tested again using a standard covid test kit, and it gave me a positive result with a faint second band!!!!! Yeah, with these stupid kits only giving you “negative” or “positive” conclusions on your phone, you have NO WAY of telling how much viral load you have, and they EASILY MISREAD your results. DO NOT TRUST!.Version: 1.7.22
✓ Price can’t be justifiedThe meager benefits of the app are heavily outweighed by the ludicrous price of $40 for a single test. The only reason I bought it was because I was desperate and it was the last available at my CVS. When I asked how many were in the box, the cashier got it wrong and said there were two, because the only indication that there is a single test is a tiny “1x testing kit” on the very bottom left on the box’s front. The app itself is fine, although the video is a slog. There’s a lot of information it asks for that it doesn’t need, and while it doesn’t require you to give that information, customers would be less angry if you made it clearer such info isn’t required. Better yet, remove all the optional response fields and leave only the necessary ones. That would certainly streamline the already horrible experience of having to take a covid test. In my opinion, this is a classic example of smartphone technology being used to solve a problem that has NO NEED for smartphone technology. Save yourself $10-$20 and skip out on this one. Plus, since it’s single use, a whole bluetooth chip is wasted..Version: 1.6.31
✓ Worst test kit ever. Wasting time and moneyThis is my very first App review for past ten years. First of all, you have to download a app to get started, and watch an extremely long tutorial that you cannot skip, even afterward they provide step by step instruction. Then it asked your personal info to getting start. I paid 40 dollars already and you still need my info to use the kit. I don’t understand the logic. What bugging me the most is that you have to remain the app open for 15 mins to get the result. Imagine sitting in the car and staring at the timer for 15 mins without using your phone. It’s the longest 15 mins in my life. I JUST DON’T SEE WHY A SELF-TESTING KIT HAS TO GO THROUGH ALL THAT. All you need is a cotton swab and test paper to get your result. Yet, they made it through Bluetooth through your phone and somehow developed an app that you have to remained open for the timer to count down. Perhaps such unnecessary features give you confidences to charge a lot more than a good traditional test kit? This product deserve 0 star and getting kicked out of the market Pro: Absolutely no pro Con: time and money wasting..Version: 1.6.31
✓ Did we really need Bluetooth Covid tests???It’s so bad I feel like it’s a joke/social excitement. First of all, $40 for ONE TEST is ridiculous. Other home Covid tests are faster, easier to use, and just as reliable, and you get 2 for $30. I only bought it because it was the only one available at the kiosk at the airport. Secondly it’s horribly inconvenient. After purchasing, you have to download an app, give them personal information, and then wait several minutes for an instructional video. Then they inform you that during the 15 minutes you wait for your results you have to lie your phone down flat right next to the test, which also has to be laid down flat. Given that I purchased this at the airport (and it sounds like many others have as well), that’s not exactly an easy task to do!! We have to move around frequently!! We have to check our phones for updates!! The idea that we needed Bluetooth tech to make a Covid test work baffles me. Why can’t the test just say the answer on the actual test strip? Third, it’s an invasion of privacy. Tell me why you need me to turn on my location, you need me DOB, my home address, and an email address to tell me if I have Covid??? Are you kidding me?? Congrats to the makers of this test and app for being able to profit off of desperate people. I doubt most of the people who purchased this product actually went through with the test because it’s so inconvenient. Be smarter than me. Don’t waste your money..Version: 1.6.31
✓ Waste of timeDon’t use this kit as it’s a complete waste of time, did everything it said on the tin. Results came back inconclusive please do test again!.Version: 1.4
✓ This app needs tooo much attentionYou need to download an app and give out personal information to start the test. Before starting, you have to watch the a video instructions, then break all the packing material to start the testing. There are excessive and unnecessary packaging materials there, which is a waste of money and harmful to the environment. Then you have to wait 15 mins with your cellphone screen staying at the app for the results. You may have to troubleshoot the Bluetooth issues, you may be interrupted by a phone call or message. It tastes much more attention and time to do the tests with this app the kit than the regular ones. I don’t not understand the purpose of making things complicated and wasting the materials here. Sorry but if I could give a 0 star I would do it..Version: 1.7.22
✓ Worst and most expensive covid testThis test is extremely expensive ($40 for a single test) and provides a worse user experience compared to every other test I have used. It requires Bluetooth to work - it is impossible to take the test or view the result without connecting it to a smartphone. The app forces you to watch a slow video explaining how to take the test before allowing you to take the test. It used dark patterns to try to get you to share location data, which is not actually required for use. And the app tries to get you to leave it open in the foreground during the entire 15 minute test. Overall, this is a terrible product that is a waste of time and money and actively user-hostile. Update: I left a review on the manufacturer’s website and it was moderated (removed). It’s pretty clear from reading the other reviews on the manufacturer’s site that they are paying for fake positive reviews and likely removing most negative reviews to improve their image. Bad product, dishonest company: avoid if at all possible..Version: 1.6.31
✓ Terrible app and kitI used the Ellume COVID home test app and found it to be a frustrating and invasive experience. The fact that I had to download an app in order to use the test kit was unnecessary and time-consuming. Furthermore, the app requested sensitive personal information like my name, age, address, and location, which made me uncomfortable. To make matters worse, the app was glitchy and difficult to use. The kit was missing the resolution, and I had trouble navigating through the different steps. Ultimately, I had to use another test kit that was much easier to use and provided a result in just 5 minutes. In conclusion, I strongly advise against using this app. The invasive data collection and poor user experience make it an unacceptable option for COVID testing. I recommend looking for better alternatives that respect user privacy and provide accurate and easy-to-use testing solutions..Version: 10804
✓ The worst product I’ve ever tried!Reviews for this product are useless because if your downloading the app, and seeing the reviews, you’ve likely already bought this garbage product. Unnecessarily cumbersome, incredibly intrusive and unreliable. As a doctor I’ve used dozens of COVID tests from different companies, all without a complaint. This product forces you to download an app and Bluetooth the test to your phone in order to get your results. No option to perform the test without the app. The test I purchased would never connect! Complete waste of money and time. Additionally, had it connected and worked properly it required a lot of personal information, including my email, to receive the results. And the company says in it’s paperwork that it will share your results with the public health authorities, local, state and federal. No option to keep your results private despite the high incidence of false positives associated with this test. Any other home test that gives immediate results without an app can be done completely anonymously. This is overreach, over-engineered and over priced. Quite possibly the worst product I’ve ever purchased. ZERO stars.Version: 10804
✓ I rather catch COVID than force to use this appPretty neat testing tools but the app is just not user friendly. The app forces you to watch a 5 minute video EVERY SINGLE time you want to take a test. No skipping, not fast forwarding, nothing. The video tells you to NOT to do anything until the video is over because it’ll provide instructions afterwards. The first step is to connect the analyzer to the phone but once you connect the analyzer to your phone, it instantly starts to analyze the sample so you have to basically rush to get your sample into the device. Where were the instructions mentioned in the video? Just make step by step instructions that allow the users to hit next to move on to the next step and have the final step be connecting the analyzer. This app makes absolutely no sense and could be done so much better. It’s a chore just taking this test alone that I rather just use the old ones with the dropper and the test result strip..Version: 1.7.22
✓ False Positive-Unreliable-Personal Data InvasiveI took a test before visiting my in-law who had health issues relating to a brain stroke and was recovering. I wanted to make sure I didn’t have Covid so I bought the test from a Rite aid in Philadelphia. Not only the test took a ridiculous amount to set up, which included providing sensitive personal data (name, age, phone number, home address), but it showed a false positive that prompted the NYS Department of Health to contact me requesting I should isolate. I didn’t have one Covid symptom, my family including my toddler with whom I share a lot of close, cheek-to-cheek interactions, and my husband didn’t have Covid. I took two other rapid tests the same day, each from a different brand, and they showed a negative result. I also had to visit a pharmacist to perform yet another test that also showed a negative result. The FDA website already has information about the brand recalling its tests because of false positives in 2021. I guess they didn’t recall all of them. The rating on here is a shocking 1 star which people should take seriously. They are completely unreliable, they take a ridiculous amount to perform, and you’ll end up providing sensitive information about yourself. Not to mention you’re “throwing money out the window,” and causing unnecessary load of mess with the State department of Health..Version: 1.7.22
✓ Terrible product, terrible company.What an absolute joke of a of a company that claims to provide a necessary service to its customers. Normal covid tests are nowhere near the price of the outrageous and unnecessary price of $40 that is charged for Ellume. For such a high price you would expect quality, but it is the exact opposite. Upon opening the package and waiting through a long and unnecessary instruction video, there was no fluid to use. The instructions and boxing promises a fluid to help produce accurate test results. However, my box contained nothing of the sort. After searching through the packaging, there was no sign of the fluid. $40 wasted as I had already opened the package to take my test. No refund could be given. A company that prices a covid test at $40 should make sure that they are providing what they say they are. An absolute joke of a company and I will make sure to tell everyone I know to not buy the poor product that Ellume scams consumers with. No pharmacy should allow this in their stores..Version: 1.6.31
✓ Poor designI can see why there are so many negative reviews. I realized in order to track if people have positive test results, it needs to be recorded somewhere. In the App, removes the optional personal data items would make it less invasive in terms of privacy. However, my major complaint is the design. Did whoever design this have actually used it to test it? I found the swap of the test kit very invasive. It irritates my nostrils SO badly. I have to sneeze every time the swap is in my nose and even to a point made me tearing in my eyes. It’s almost impossible to rotate the swap 3 times in each nostril as the irritation made it so difficult. The instruction video or picture makes it looks so easy. But NO, when you used it, it’s not. Also, I’m very concerned about all the packing materials. Non of them are recyclable. It’s so environmentally unfriendly. I received a whole box of 12 of these test kits from the government USPS site. I wish I can exchange them for a different brand of test kits. I looked it up online. They are expensive in the market and yet do not live up the expectations..Version: 1.6.31
✓ If you’re reading this, it’s too late.CVS is not supposed to allow returns on COVID tests, but this was a special circumstance. After considerable time setting up, I connected my phone to the analyzer (ugh) and received an error message saying the analyzer had expired and my test was invalid. I tried again and it told me the analyzer could not be “re-used.” Mind you I had not swabbed or anything at this point. Thankfully, the CVS manager was able to refund the expired product with some loophole magic and they showed me three other testing products which were MUCH cheaper and didn’t involve downloading an app or divulging personal information to some faceless company. If you’re reading this and you work for Ellume, I want you to know that there is a better life for you and you don’t have to dig us deeper into dystopia to support yourself..Version: 10804
✓ Inaccessible, deliberate growth-hackingIf you’re reading this, it’s too late as you’ve probably realized that you’re forced to download this app in order to use the test. But adding more feedback nonetheless: - Inaccessible. Required downloading the app, filling out personal information, watching an unskippable video, turning on Bluetooth and other settings, etc. Older folks, those most at risk for Covid, are often technologically challenged and this makes the test unusable without help. - Time-consuming. The test essentially renders your phone a useless brick of metal for 20 minutes while you watch the slow and unnecessary video, go through the steps, and are forced to keep the app open for the 15 minutes while waiting for the test result. - Wasteful. The amount of plastic and the single-use Bluetooth device is completely unnecessary. The typical basic tests are much less wasteful and don’t require downloading an app! What a concept! To whichever customer rep reads this, I’m sorry, I know it’s not your fault. But I’m really disappointed to see this blatant growth-hacking at the expense of an accessible product that puts people and their health first..Version: 1.7.22
✓ Very inaccurate results. Do not use!We got these tests mailed to us via USPS. Everyone in my house except for myself has Covid. Doing tests this morning on myself and 3 kids. and my test came out negative which is accurate. My oldest tested positive which was accurate. I tested my two other children (who are both positive for Covid) But both came back negative on the ellume COVID-19 test. so we did it again making sure the tests were done 100 percent how they are supposed to be done. And again both came back negative. So I gave them both 2 different brands of tests and all came back very dark positive results. so not only does the app after going through the long testing process, talk about how there is many false positives at least 37 out of 100 tests are false positives. It also doesn’t tell you when you do have covid. These should not be used to determine if you have covid 19!.Version: 1.6.31
✓ AppallingBottom line here is that this company forces you to download their app in order to use and get results from this product that you’ve already purchased - for waaayyy more money than any other test. If you haven’t already bought it DON’T!! But since you’re here, you probably already have. You can find videos with instructions online with some searching but you still need the app to get your results. That’s right - they hold your results hostage to get you to download their app. It’s as if I bought a test from a 12 year old. So, if you’ve bought the test already go ahead and download the app, put in fake info and do NOT include an email address (that’s what I did) and take the test. Delete the app when done. Does it work? I guess so. But then I would also guess that all those other tests that actually provide instructions and don’t ask for personal info to get results work too. Appalling..Version: 1.6.31
✓ Deplorable and despicable designI hope the developers of this test can’t sleep well at night for how horrible of humans they are. Not only can I not see my test results on the stick, but I am required to download an app, provide sensitive informarion, volunteer to be reported to the government if I am positive, and watch multiple videos which I already read the directions for ALL BEFORE I CAN SEE THE RESULTS OF THE TEST. Don’t want to provide your personal medical data? No results. Don’t want to share your location? No results. Already read the directions and want to skip the videos? Not possible. I wish the world gives you every possible karmic justice for this pathetic scam of a test. I hope all the money you make goes to waste. I hope the worst as you have provided me with the worst..Version: 10804
✓ More expensive and unnecessary vs other testsThis test was expensive but since it was behind a counter I didn’t realize that the box only contained one test AND I would have to use an app to get my results, which also happens to require some personal information from me. Functionally: the instructional video is helpful and it seems like the swab system would be pretty error free. What I didn’t like is that you give up using your phone for the whole 15 min it takes to wait for the results. If you even move it from one location to another during that time the app will say it can’t connect to the analyzer. Value: not worth the price and additional inconvenience..Version: 1.7.22
✓ Mixed bagI see a lot of complaints about the video length, and while it isn’t short, it’s not bad. Think about it, that video needs to be understood by anyone who watches it right? So it has to cover everything. Secondly, about the whole app thing. It was pretty seamless to be honest. The whole process was straightforward and the results come in fast enough to not be unreasonable. I’ve heard of people missing parts of their kits, and I noticed that the packaging for the individual parts was unreasonably difficult to open. Finally, about consumer information. This is where I get worried, because most people aren’t security-savvy. Don’t ever put your real information where you don’t have to, but understand that the internet is already full of your information. I don’t like that you HAVE to put your name in and I’m sure they have tracking data that will target you regardless. READ the terms and conditions that you agree to. They are not a joke. I usually put in comedic/nonsensical information in those contact forms which I do not wish to be identified with, but again, companies can easily do this with other information they have. It’s the US’s first major pandemic— overall, not the worst test in the world. More pleasant than the Binax test, but it’s pretty obvious that the app method will work for some while the paper method is preferred by others. I know we need data on Covid, but I don’t like being tracked and would prefer a shorter TOS and an anonymous option..Version: 1.7.22
✓ TRASH!!!!!If I could give this test no stars I would. I picked this up thinking it was just a simple swab test. I was a little bit disappointed to see that it was electronic, but didn’t think it would be that hard to set everything up to actually perform the test. Wrong!! To start off, the app kept freezing when I tried to put in my information. I also worked on setting up the Bluetooth connector for about 30 minutes. The device took an incredibly long time to show. When it finally did. I could not get a solid connection. The connection timed out multiple times. I double checked my wifi as well to make sure. That wasn’t the issue. So I wasn’t even able to actually take to test. Talk about over complicating something that should be so simple..Version: 1.7.22
✓ Needlessly complicatedI just want to do a simple covid test. This amount of packaging would cover 7 LFTs. I shouldn’t have to download an app, watch a 4m video, charge my phone to 20%+ and provide info. What’s the point? So over complicated..Version: 1.4
✓ Horribly in accessible for blind peopleI am beyond upset that I asked for the government to provide for me two $40 tests to line the pockets of the test kit company. After feeling that this was very invasive from the start, asking all kinds of information, I double -tapped on my age category because I am using voiceover on my iPhone as a blind person. There was never a play button to be found so that I could listen to the video for instructions. Image recognition was immediately turned on which often makes some apps useless. When I turned off image recognition, I still could not find a play button. And, did I mention that in press releases about this accessible test, there was never a mention of the apps name. I had to use an app to scan paperwork to know what app to download in the first place. I absolutely cannot believe that the app developer has not made this accessible. Did anyone who is blind get to test this useless app out before-hand? I am an experienced iPhone user for over 12 years and think this is just horrible..Version: 1.6.31
✓ Doesn’t workAfter downloading the app, submitting my phone address, email and full name, they then allow you to access the instructions. Curious how you must first provide all of your information just to access instructions. No wonder this test kit was free. Next - the testing unit won’t connect to my phone, and The only way to access your test results is through the app. Not only did I give them all of my information but now I have no way to access test results because the testing unit won’t connect to my phone. I am offended by companies like this which try to manipulate you into getting something they want. I threw the test kit away without any information on my actual results. I have not spent the time to write a bad review like this on the App Store but this one was so horrible that I felt compelled..Version: 1.6.31
✓ Worst idea ever!If I could give a negative star, I would! This is a typical example of how to execute an easy idea in a very complicated way! I have been using quick test kits for two years and tried different brands. All of them came in different packages and tools but the basic test process was the same. Easy and quick. But not this one! It requires an app which means that if you do not own a cell phone, then you cannot do the test! It also means that now if you want to do the test for the whole family, you have to do it one by one because the test kit needs to be connected to Bluetooth the whole time. How stupid is that!!!! I saw some reviewers say that the app collects tons of personal information. And the developer responded by saying only certain types of information was required but the rest was optional. Well, they designed the app in such a way that they did not explicitly tell you that you do not have to enter every information. Interestingly, they do bother to create a pop up window and ask you if you are sure that you do not want to enter your email address. To me, the goal to collect and sell your data to third party is written all over their faces. I cannot imagine that someone can make a quick test kit so complicated that it is not longer quick any more!!!!.Version: 1.7.22
✓ Overpriced, inconvenient, and uncomfortableThis test required I download an unnecessary app, on top of which you have to watch a long instructional video every time you take a test (the video cannot be skipped or sped up no matter how many tests you have taken through the app). None of the info you are forced to provide in the app is saved so you have to fill it out every time, and because of the Bluetooth requirement you can’t move your phone more than 3 inches away from the sensor for the entirety of the experience. The swab itself has to be inserted much farther in your nose than other at-home covid tests I have taken and as such was the most uncomfortable test I have ever had the displeasure of using. I recommend buying literally any at-home covid test EXCEPT this one..Version: 1.7.22
✓ Terrible ProductThis is literally one of the worst products I have ever purchased. It is 2-4 times more expensive than other COVID tests. Then it requires you to watch a video before doing the test. There is no way to rewind the video, so if you miss a part of it, you have to go all the way back to the beginning. Then I went to actually use the test (after watching the ridiculous video), and it there was no fluid in the test kit (so it did not work). Plus the app REQUIRES you to enter your own personal information to take the test - and gives no indication (except buried in the terms of use somewhere) where that information is going. This app combines a completely pedantic approach with mind-boggling stupidity to devastating effect….Version: 1.7.22
✓ Worst app! Will never use this test again.First, if you have to use this, it is highly invasive as far as wanting personal information. Put in nonsense and you’re better off. Do not give your email. If you manage to get through it, just take a screenshot of the results. The video that one is forced to watch is pure drudgery. There is no way past it. It is a waste of time. I called requesting a way to print the directions to have along with the app and was told sorry, no can do. The test itself is not a good one. The applicator is quite long, and the instructions state to put it all the way in the nostril until the the applicator holder hits your nose. If I did that, I’d have pierced my nostril. And it might have done so, as the end of the applicator is sharp. All in all, using this Covid at home test was a horrible experience. I recommend neither the test nor the app. There is a reason this has such a low rating..Version: 1.6.31
✓ The rapid covid test no one asked forWhy is it necessary to download an app and enter my personal information for a rapid test? My husband bought this because it was the only one left at the store. I felt horrible so I used it but this test is way more involved than it needs to be. I’m a firm believer in keeping things simple. An annoyingly long set-up video after you download their app and input your personal info (um, super sketchy), then it wouldn’t let me go forward because my phone was less than 20% even while it was plugged in. Then it’s another 15 minutes while it processes. Feels like major technology bloat and waste for a process that other companies have managed to keep simple and much cheaper. Who wants this is struggle when they’re sick and full of brain fog? Anyway, I’m surrounded by Covid positives and have had symptoms since yesterday morning but still returned a negative result.. will retest in 12-14 hours with a standard rapid test tomorrow..Version: 1.7.22
✓ Hoped the reviews were exaggerated . . NOPEI have taken numerous COVID-19 tests under different brands. Not one failed to deliver a credible result UNTIL NOW. I perform all tests, every time, EXACTLY in the correct manner. This time? “INVALID RESULT THERE WAS A TECHNICAL PROBLEM.” Thus despite my having used a PERFECTLY LEVEL TESTING SURFACE (verified by iPhone surface level app), and having allowed NO CONTAMINATION, and applying SCRUPULOUS ATTENTION TO DETAIL overall, including with the swab positioning & movement, plus having paired the unit with my fully charged iPhone 12 Pro Max giving top Bluetooth signal strength, with the testing unit only a couple of MILLIMETERS AWAY . . . So, it’s just money down the drain, and I see ZERO REASON TO TRUST THUS COMPANY with my personal info to get a replacement . . . of a test I would never consider using again anyway, or even giving to someone else !!! I will simply inform the local CVS staff that the product turned out to be garbage, and chalk it up to a costly, and nearly worthless, learning experience. IMHO . . . DO. NOT. BUY. EVEN IF IT’s THE LAST ONE IN THE STORE, GO TO ANOTHER STORE WHERE YOU CAN BUY A DIFFERENT BRAND OF TEST. Seriously . . the little stripes that appear on the stick of a standard test are plenty readable enough, with no need for this GIMMICKRY, GOUGING & GARBAGE !!!.Version: 1.6.31
✓ Utter and complete garbageThe mandatory data collection, the mandatory video that takes an extra ten minutes of your time especially if you ever dare need to go back two seconds have fun starting from the very beginning. and in the end they didn’t even give me a complete kit. no processing fluid anywhere to be seen. literal actual garbage. UPDATE: at the developer’s behest below i tried to use the support form on their website. not only was it nearly impossible to fill out the fields and press the submit button because the page does not scroll correctly and there is random free form builder ad crap covering up the submit button (ever thought of paying your bills?) but then when i managed to submit it the form ate all my details and landed me on a blank screen. went back, all my input is gone. thanks for wasting EVEN MORE OF MY TIME. you should not be allowed to be a business. then again, neither should the drugstore that sold me this completely irresponsible disaster when all i asked for was “a covid test.”.Version: 1.7.22
✓ Sophisticated piece of electronic wasteWow, this is one prime examples of over-engineered & wasteful product: * This is a one-time-use product that has Bluetooth chip in it. Like, you use it and then you discard it. Great idea! * Above all, why would you need an electronic test? It's based on the same principle - liquid-solid chromatography - as a simpler non-electronic test kit. I don't need an optical sensor to tell me if there's a second line; * This test takes ridiculous amount of time to do - you need to watch a 5-min video, give some personal information in the app, and then ACTUALLY wait for 15 min until you get the result. Simpler tests usually have a printed instruction you can skim over and the test line starts revealing pretty much right after liquid reaches it, so you get a result in less than 5 min * It gave me the negative result, even though NAAT test told me I was still positive less than 5 hours later. So in additional to being wasteful, difficult to use, it's also inaccurate. * Finally, this joke of a test stops working exactly on the day it is expiring. Like, algorithmically, you cannot use it. Even before the end of the day, LOL. So now I have 10 or so test kits that I'll need to discard as the expire today. In summary, this is a prime example of overcomplicated design that made the actual product much worse. I would never buy one with my own money..Version: 10804
✓ Needs a few tweaksSo the point of the app seems to be to collect location data and age demographic info after a test, which is super useful. BUT, there’s some stuff needs to be changed. This test is less convenient than non-digital/bluetooth tests. I think the test works fine, but there’s a few changes I would recommend so that people will be willing to use the test more: -Either get rid of the video or make it optional to watch. All the testing instructions get repeated a second time after the video anyhow. The video also cant be skipped or fast forwarded, so it just takes more time than it needs to in order to finally get to the test. -Add a red asterisk next to the required info users need to fill in. I keep reading complaints from other users that they need to add a ton of information before taking the test and its not true. The test only requires you to fill in your location, age, and something else (sorry I forgot). There’s a little text in each of the required entries, and I guess people don't get it or notice it. Add a red asterisk next to each entry space users actually need to fill in so its more obvious, or for good measure have a notice at the top of the page that says “Please fill in at least the sections that say ‘required’ “..Version: 1.7.22
✓ What a horrible solutionThe product requires you download their app, put in your private information, and all them to gather that information, which feels completely invasive from the beginning. The instructional video takes an inordinate amount of time, and you cannot use the device without going through all of it. The connectivity via bluetooth is further problematic as it may, or may not connect. You may have to spend time going through a troubleshooting process, you may have to call customer support who will go through ALL of the instructions with you again, despite explaining clearly that you have already gone through all of the instructions and then go through each step to show once again, it isn't working. I had to go through three devices before finally connecting to something. (My phone is a 6 month old iPhone 13 Pro, so it shouldn't be a tech issue). I bought it because it was the only thing available at my local CVS, not knowing of the blue tooth, it's recall issues and poor service. Do not put a bad review on their website as they will make sure it does not post publicly. Nothing like trying to pad your reviews..Version: 1.6.31
✓ Needs improvementI’m glad to get an accessible test I don’t have to look for lines on since I’m legally blind, but the app must be the MVP in Agile terms. How can they expect that you get multiple tests when you order through the government program that you’d want to put your info in every time and rewatch the video? How do they release an app like a user will only use one test? You waste so much time when you do subsequent tests that I’m almost about to go back to the old style that’s not accessible and find someone to read the lines. At least the iHealth app, which isn’t perfect either, lets me store my info..Version: 1.6.31
✓ Do not buy!Horrible product and app. You cannot use this test without spending $30, downloading an app, giving your name, address, birthday, email, allowing location services, connecting to Bluetooth, turning on notifications, watching 10 minutes of video, pairing the test and putting together an IKEA equivalent of a medical device. My results are invalid and I need to contact customer service. Of course, their offices are currently closed. Ellume review response received. Customer service responded to me two days after I messaged them. Per customer service, I would need to spend $30 more on a new test and retake. No refund! Instead, I took a government issued Covid test that my relative had. Received a negative result in 15 min. No app, no video, no Bluetooth, no location services, no speakerphone calls, no personal/medical info, $30 cost and no complicated product assembly required..Version: 1.6.31
🙂 Ellume COVID-19 Home Test Positive Reviews
Ellume COVID-19 Home Test works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ellume COVID-19 Home Test.
⛔ Ellume COVID-19 Home Test Problems
