Public Storage Positive Reviews

Public Storage App User Positive Comments 2024

Public Storage app received 13 positive comments and reviews by users. Can you share your positive thoughts about public storage?

Public Storage for Positive User Reviews

✓ Keila Runs a Great FacilityI've had a unit there for decades and I never had a problem. Access was always easy and I especially like the new wireless entry using the phone app. I walked into the office a few weeks ago to request a second unit...I'm getting ready to move out of my apartment and I wanted all of my stuff in one place. I was so lucky to walk in and start working with Keila. She was wonderful to deal with, not only friendly and very helpful...but also very knowledge. She reviewed my current situation and realized it made more sense to upgrade to a much larger unit. It's taken a lot of work to consolidate everything, but it ends up saving me money in the long run. Keila is wonderful and an asset to Public Storage..Randyman60Version: 1.0.22

✓ Happy customer!Amy and Joe were very very helpful. I had to get an air condition storage and they had exactly what I was looking for in a crunch thank you guys and very nice clean place air condition rocks they said it was 80° but it sure feels like 70° not kidding either way getting a ground floor at the last minute was huge. I just dropped my first load there and got out with five minutes to spare. Thanks again I have always been a U-Haul customer but I think I’m changing slowly, but surely to public storage place has not let me down yet. Thanks again!! Craig Franklin.Craiger007Version: 1.0.20

✓ North Oak grove storage facility Milwaukie OregonWe as bussiness owners where very GREATFULL to move in after we have barely made it due to the Covid 19 pandemic, hours at your facility where open till 9 pm it was great! Now because your low on people we are forced to lose lots of bussiness because we have no access after 5pm on weekends and 6 on weekdays, need those operating hours back PLEASE. Maybe a security gaurd for after hours or something but please at least let us have access reasonably till 7 at least please. MOST OTHER FACILTYS IN THE AREA ARE ALLOWING GATE ENTRY TILL 7 pm Please do something..Mattress kingVersion: 1.0.7

✓ Better customer service attentionYou should tell your employees about if a customer is asking something, please see direct to the eyes of that customer, last time I went to my office Public Storage to ask about the if entrance gate is not working, there were 2 ladies , but the one was answered never look to my me , she was answering at the same time she was typing at the computer, even when I said thank you , still she never turned her face to me. My English it is not perfect and I have accent in my language (Spanish) I tried to be focus and don’t become mad at that lady . Then, I had to ask her for her name and was the way she looked at me . I don’t want to say her name , because I don’t want that your employees be mad at me when I goes there. Better training on that way on customer service would be perfect to complete the good name of Public Storage. Thank you.SoteraMVersion: 1.0.10

✓ The ABSOLUTE WORST customer service I have ever experienced.From day 1 I have had nothing but problems, they had an issue 1 time because I froze my account do to identity theft and even though it was at no fault of my own still they blocked my account from being able to make any payments electronically and forced me to have to go in the office to make them in person. Now being I manage a store that is next to impossible considering they are not open when I go to work and closed by time I get off work which meant that I pay much more than I should due to late fees and Lien fees etc. No matter how many times I attempt to resolve the issue I get absolutely no help whatsoever. Then I have been overcharged in which the district manager initially told me he would refund the next business day and then denied it the following day. I can’t get in my storage and can’t manage to get in contact with anyone either. I wouldn’t recommend this facility to anyone.MRT*77Version: 1.0.17

✓ The right decisionI chose PS over CubeSmart and I couldn’t be more pleased. I spoke with Rebecca who helped me via phone to modify my reservation and save some on the monthly rent. While they wear a cheaper unit at another facility, the fact that PS had illustrations online of which space you would need, and Rebecca called me that day after I made the online reservation. The app is fantastic, as long as you are in range you can press a button and enter the facility (the only way to enter). Lisa at the Western Ave location was very helpful, having someone in the front office was critical, arrived with the movers and was unable to locate my unit. It is a big facility and I used the wrong elevator! Overall very satisfied with my choice, and look forward to using PS..2 TablespoonsVersion: 1.0.6

✓ Public storage feesHi, I have been a Public Storage customer for over eight years when I first got my unit I was paying $258 as the months went by in about a year to two years the rent went up to almost $800 which I find very ridiculous. So I moved out of that unit and rented another unit same size a month now six months later they have already raised my rent twice. I don’t understand you guys don’t do any up keep off the property but you guys raise the rent continuously I find that you guys are nothing about money I don’t care about your customers. I think it’s time to find another Storage company who, hopefully treats their customers better than Public Storage. Still no answer from anybody from Public Storage.AllenbrobinsVersion: 1.0.20

✓ Public StorageJoey who manages the Public Storage that have my belonging in is very friendly and efficient. I am using the Public storage located in North Tonawanda NY. Joey was able to help me solve an issue with auto pay. By not using auto pay I can use the same credit card each month and make my payments. He will check in with me if I have any concerns. I still feel apprehensive at times in reference to my monthly payment not being accepted. We have not solved that issue as to why that happened on auto pay. However no issues have occurred since being removed from that program. What makes me feel safe is I can call Joey and ask if all is well. He does not mind looking up my account and reassuring me that my payment has been accepted..Lschwartz60Version: 1.0.17

✓ Location Svs??? Where???!!!So frustrating when you're trying to access your life belongings with an app that is almost useless. Please fix the location services permissions. It is NOWHERE to be found in order to be added. Update: The issue of the location services not being an option to be turned on happened for me when I first chose "never" when I was prompted at the app setup screen. After I realized how the app worked and went to change location permissions in settings, it was not there. See pictures attached for the two places I looked. I decided to delete and reinstall the app, and chose "while using" at the setup screen. NOW the permissions are in my phone..B3ck!/Version: 1.0.6

✓ UpgradeI went to The Ewa Beach Public Storage on January 8th to see if I could upgrade to a larger storage space and what would be the additional cost for a lager space. I met Wayne behind the counter and told him what I wanted to do, he asked if he could please see my ID so he could bring up my file and verify my present information and then he check the availability for a larger storage on the ground level and informed me that he one available but that he would have to set an appointment for the 9th at 1pm so he could inspect the storage and go over the new contract along with the transferral of storage space. Wayne was very professional throughout the whole transition and made me feel like a genuine vip! Totally impressed by his outstanding customer services and attention to detail. I would highly recommend Wayne to my family and friends and the cleanliness of the Ewa Beach Public Storage! Mahalo Nui Loa Wayne for your Great Aloha Spirit❣️🤙🏽🤙🏽🤙🏽👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼.Papa NaluVersion: 1.0.13

✓ Customer serviceI would like to say that this customer service reps here are very good. I love that they call you numerous times and they were able to remind you that your payments are due. They are always very polite for and very courteous, and they always help you in the best that they can. If this storage unit a 10 out of 10 they are perfect. May God bless everyone that has a part in the storage everyone that works there and their families continue to provide great service not too many places can do that. A lot of people call and complain a very few make a nice comment. I am glad to come in on the storage place..20211066Version: 1.0.20

✓ Shakira’sSwanson st public storage recently had an excellent experience with Public Storage, and I must commend Shakirah for her outstanding assistance. She was incredibly helpful and informative throughout the process, making my storage needs seamless and stress-free. Shakirah's professionalism and friendly demeanor truly stood out, and I highly recommend Public Storage to anyone in need of a reliable storage facility. If you're looking for a place that values customer service and offers a smooth experience, Public Storage with Shakirah's assistance is the way to go!.DjlilrubenVersion: 1.0.23

✓ HOPE IS AWESOME!!:)The on sight manager(Hope) was EXTREMELY professional, friendly, SUPER helpful and really knows what she is doing. Quickly had us set up and ready to go. I love the ease of entrance with the app and ability to pay our monthly dues through it. Movers were in and out quickly … one thing to consider, I believe Hope is the only one working there… so if she is in the back helping someone and you are new, there won’t be anyone to help in the front office … use the PHONE number!!!! 👍🏼 She was great about calling back quickly!.HappyClient100Version: 1.0.18