- 88.7LEGITIMACY SCORE
- 89.2SAFETY SCORE
- 4+CONTENT RATING
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Renpho Health App Complaints & User Negative Comments 2024
Renpho Health app received 128 complaints, negative comments and reviews by users. Have you ever had a bad experience using Renpho Health? Can you share your negative thoughts about renpho health?
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Renpho Health for Negative User Reviews
✓ Not So GreatOne of the things I liked most about the old app is that all of your information was on one screen. Having to individually click through weight, BMI, body fat, metabolic age, etc is not efficient. I understand clicking individually to see trends, but the at-a-glance view of the most recent numbers is really lacking in this new app. The same goes for measurements/ circumstance. Why isn’t there a way to see all of my latest measurements on my screen? Also, this seemingly took away the ability to be connected with one’s person community (family and friends) and added a “community” tab full of strangers. New app looks nice, but is definitely lacking in areas that the old app possessed..Version: 5.19.4
✓ All data gone. Won’t even sign in.After the most recent update all the data was gone. Advised to sign out and then back in, and now it won’t even sign into the account. Awful app..Version: 5.12.0
✓ Not inclusiveOnly male and female as options. Pretty backwards and alienating..Version: 5.11.3
✓ Wrong Measurements!My metrics jumped MASSIVELY! Says I’m obese? Are you kidding me?! I’m in the gym almost every day and my body fat jumps from 13% to 28%? Something isn’t right now. This is now trash..Version: 5.19.0
✓ Leave me aloneI upgraded because of the constant pop up in the old app. The new one is not as intuitive, clunky, ugly, and can’t seem to record my measurements. I am honestly thinking about jumping ship for a new brand of scales. I like the old app. Let me use it with my scales. I don’t want friends. I just want a 30s scale check in..Version: 5.5.0
✓ Different results to the old appI recently discovered I was handing an outdated version of the app. Downloaded the new one and my figures changed massively - body fat jumped from 16.6% up to 27.1%, subcutaneous fat from 14% to 24% and so on.Version: 5.18.6
✓ BuggyWhen looking at friends data you can’t scroll down to see the rest of it.Version: 5.18.1
✓ Ruined a great appThe previous app used to automatically load my data each time I stepped on the scales. Some"genius" decided to remove that function so now instead of just stepping on my scales with the app open I have to open the app, stand on the scales, find my profile, select the weight uploaded and add to my profile, then navigate back to my profile and search for my daily weight data. I hate my scales now. Used to love them. Don't buy! I'm thinking of ditching them for a different brand it's so bad..Version: 5.0.1
✓ All Data Lost after Version UpdateHave been weighing myself consistently for a very important event I have coming up … app asked me to update , after I updated I lost all data. This is enough for me to never use this scale again. Will be finding a much more trustworthy scale moving forward. Very disappointed!!!.Version: 4.5.1
✓ A lot worse than the old Renpho appThis is pretty poor. Ignoring the lack of a professional finish (I highly recommend you get a native English speaker to proofread all the text!) it doesn’t appear to have any useful features at all that integrate with the scale. The graphs don’t look like much, you can’t use them to see trends. They are only available for body fat and weight, none of the other metrics. I’ll carry on with the old app for now. Recommend the developers continue to work on improving that one rather than try to fix this one..Version: 5.0.1
✓ DO NOT update before data downloadI am application user since I bought the scale. Everything was going well until today when update the application- all previous data has vanished. If I knew that there is possibility of loosing, I could easily download them somehow….Version: 5.16.0
✓ Terrible AppThe app when it works is fine. It’s works well with the scales, when it works. About once a month you can’t login to your account, can’t access your records, doesn’t matter how you enter your password or email, it just can’t login. So then you have to completely reset your password. They have an old app that works just fine with the scales, but the new app is somehow a lot worse..Version: 5.11.8
✓ Scale doesn’t record weight.Since the switch to this app my scale and my app say they are connected but my weight never updates. I just get a pop up of what to delete. It is trash!.Version: 5.10.5
✓ Horrible AppWhy did Renpho force this broken app that logs out constantly, loses data, and as the UU of a HTML1 site..Version: 5.9.0
✓ New App not so greatNot happy being made to switch to new app and it is not even accurate. The measurement my scale gives me is not the same as what it writes to Apple, health and MyFitnessPal. Example today scale say 193.3 lbs yet it writes to the Apple health app and MyFitnessPal 193.4 lbs Yes I understand .01 not a big difference but to someone with OCD it is. Plus the old app didn’t do that. PLEASE FIX!!!!!!!!.Version: 5.18.1
✓ TerribleWhy did you change the app? This is not user friendly I can’t add personal info .. when my scales die I will be buying another brand .. not impressed at all now .. none of my info is easy to find now .. bring back the other app!.Version: 5.4.0
✓ TerribleConfusing, measurements and Interpretation are different. Does they mean then the measurements from before are “fake” / made up just so that we keep using the device and app. Used the app twice and deleted it. No point of using it really , stay with the old app if you still can . This one doesn’t offer anything new anyway.Version: 5.7.0
✓ Can’t even log inAfter typing in your password. In the login screen the keyboard doesn’t move out of the way so you can’t press the login button. Amateurish..Version: 5.2.3
✓ Manual blood pressure inputHow can I manually input my blood pressure reading without connecting a device?.Version: 5.17.0
✓ Switchover old to new App appallingJust switched from the old App (which I used purely for weight scales/monitoring) which was Superb to this new App as instructed. Switchover was tortuous, new app more complex, interface poorer, accessing simple weight data/graphs less intuitive. My wife gave up & deleted. My family are not at all keen. Come on Renpho!! This is awful. And no I don’t want technical help - I want the App to work as well as it did..Version: 5.7.0
✓ Terrible, sack the UX designerI cannot believe with this update you allowed the removal of the main feature of this app?? I can no now longer see a line chart comparing my weight over time?? Instead a calendar view with dots on days where I weighed myself??? What kind of Design manager / product manager do you have that would allow such a ridiculous change? Also the app icon is a random glyph and gives no visual clue as to what the app is anymore?.Version: 5.2.0
✓ Terrible - bring back the old one!The new app is just awful - looks clunky, but more importantly it won’t automatically sync with either my Apple Watch app or the old app. It’s so annoying to stand on the scale for 5mins each time trying to get it to recognise the scale reading. I just use the old app now, but you’ve plastered that one with huge banners to “upgrade” to the new app. Please remove these & just revert to updating the old one!! It’s super frustrating because the whole point of this device is to use it in conjunction with an app, but the app doesn’t work..Version: 5.7.0
✓ Don’t do itI have had the scales and old app for 18 months. I was very happy with the old app but this one is rubbish. Not user friendly, difficult to find what you want. I wish I had ignored the constant messages about changing. I only changed because I was sick of the messages popping up. And now I can’t post because every nickname I come up with is taken 🤬.Version: 5.7.0
✓ Can’t sign inThe old app works perfectly. For a while it was automatically transferring my measurements to the new app and now the new app won’t let me sign in. It tells me if I have entered an incorrect password but won’t take me in when I enter the correct password. I don’t trust it enough to uninstall and reinstall in fear of losing all my historical data. Not happy..Version: 5.9.9
✓ Terrible update do not installThe new update drops most of the previous data. It is no longer possible to run a comparison of previous results. Sack the geniuses that ruined a working app and roll back the previous working app. Very disappointed I am looking for a different scale with a. working app.Version: 5.5.0
✓ Downloaded but cannot loginPretty disappointing. Type in email and password but cannot see the login button. The keyboard is showing all the time which blocks the 1/3 of the page where login/logout buttons sit in. The return button doesn’t work. Can’t imagine this stupid issue can pass the test..Version: 5.0.1
✓ AnnoyedApp repeatedly kicks me out and asks me to sign in. Then it doesn’t recognize my email and or password —it varies.annoying to say the least!.Version: 5.1.0
✓ App constantly logs me out and takes hours to sync back up the dataWhy does this app log you out randomly, and why does it need to resync all the data every single time, I literally can’t log back in because it takes too long.Version: 5.18.6
✓ Measurements are way out.Had the scales and app for a few months now and simply come to the conclusion that neither work as they should be. I am an active runner and work out four to five times a week, yet if I were to believe the readings that the app displays I am obese. I know for certain that my weight is dropping just by the clothes I wear but according to Renpho my BMI is high and overweight. Needs a serious overhaul to get the configurations correct and until it has, I advise future, prospective buyers to look elsewhere..Version: 5.1.2
✓ Not syncing data with apple healthOld app syncs data better with apple health than this one. I downloaded this because old app doesn’t support renpho tape measure. Seems like in gives bit inaccurate measurements with measure tape as well.Version: 5.19.1
✓ Inaccurate infoNot very accurate but expected when compared to a professional testing however, it shows my body fat is 17% so I started cutting on fat but when I went for a professional health check, it was so low at 7.5%!!!! that’s a whole 10% difference and I double checked the percentage on the app and it’s 17%!.Version: 5.9.0
✓ Unnecessary complicatedSignificantly more clicks and swipes for seemingly the same app. WHY? Some of the metric interpretations are diff between the apps. Makes you wonder how accurate they really are… If you are going to update the algorithm why not apply to both apps? Don’t understand the point of the new app, it’s unnecessary complicated! Will delete for now and use old Renpho app and live with the annoying banner telling me to upgrade..Version: 5.2.3
✓ Renpro bike cannot connect to appI bought the bike for the app use but it is not available.Version: 4.9.3
✓ Log in issuesThis app worked great at first, I don’t know if there was an update that broke it but now it’s impossible to log in. All my data is either gone or being held hostage now because I’m unable to log in. Renpho, get it together and fix your app..Version: 5.10.1
✓ This app does not synch to other health appsThe scale is great. The old app 5 stars. This app does not synch to other health apps. I give it 1 star because it does synch to the scale fine. If you want to save yourself some time and frustration just install the old app until this app works as it should. If you’re looking to synch this to Garmin Connect download the old Renpho app and synch it to Fitbit > MyFitnessPal > Garmin and you’re set..Version: 5.15.4
✓ No improvement over the previous app?Much like others reviews, I don’t really see an improvement over the previous app. Where have “Trends” gone? I like to see the history of everything but this has basically been removed..Version: 5.8.0
✓ Accessibility missingUseability design lacking. Asks to confirm user account with new weight and only gives option to exit and delete all data. Also, developer has obviously not heard of relational fonts (to be fair, this is a common problem with apps- designed by and for people with good eyesight, therefore excluding very many people)..Version: 5.14.4
✓ Difficult to operate appI like the scale but I can’t figure the app out. I can’t seem to switch between users to see different profiles for myself and fiancé. Definitely a lot of good information but hard to navigate..Version: 5.18.0
✓ Ne se synchronise plus avec SantéNe se synchronise plus avec Santé.Version: 5.11.5
✓ TerribleWas very excited to purchase a Renpho scale. Can’t even setup an account because nothing happens unless you use guest mode, which is completely useless. I will return the product..Version: 5.11.5
✓ App is badPlease go back to the old app « Renpho ». It worked much better. The latest update just freezes up on open..Version: 5.12.0
✓ Not HappyI have just been forced by you to download this app as you say the other one, which I have been happily using on my iPad, is no longer working!! This app is rubbish compared to the original one on my iPad! Please bring it back because this one is useless for iPad users and it is nowhere near as clear and concise or user friendly now! Shame on you for stopping the other one! Not happy with your company at all!!.Version: 5.15.3
✓ App is good, but get rid of the topless mirror photos!!!App works well and connects easily and easy to add a second user. All the data I wanted is there. The massive downside is the community feed. If you click on this by accident all you see are topless mirror selfies posted by random people under the title ‘Hot’!! I mean what on earth are you thinking with this. Seems no easy way to turn it off or hide it (if there is a way I haven’t found it). Needs to change asap. I have no interest in being part of a community on the app I just want to track my body analysis. Surely that’s not much to ask?.Version: 5.17.0
✓ Bluetooth problemsAmazing that Apple lets this app continue to operate when it’s been known for ages that this app interrupts Bluetooth audio connectivity from other apps. This supposed health app has made taking walks or going to the gym a sensory and mental nightmare because my Bluetooth connection keeps cutting out for 5-10 seconds at a time while I’m listening to podcasts, books, or music specifically due to this app. Edit: Ignore the response from the developer under this review. Turning off background refresh does not help. The only the thing helps is turning off Bluetooth for the app or removing it entirely..Version: 5.18.6
✓ Needs a lot of workA lot of the functionality just doesn’t work. The comparison feature, for example, doesn’t allow you to save a comparison start date to the tile. Some of the arrows indicating change are red when the change is a positive change and should be green which is confusing..Version: 5.0.0
✓ Non fonctionnelNe crée pas de complication sur Apple Watch..Version: 5.11.6
✓ Don’t waste your time!I’m not sure why this app even exists as the other/older Renpho health app is so much better. Skip this app and get the older app..Version: 5.2.0
✓ Lost all data!I can’t put my clients in any order and now I’ve lost all my client history weigh ins over the last 3 years! Devastated terrible new app.Version: 5.19.0
✓ Terrible compared to the old appDoesn’t sync with measurements from the old app, only weights. No help with this even after contacting the support team. No option to have a 4 digit pass code to lock the app - you have to log out and log back in with your full password each time for security. Terrible “upgrade”..Version: 5.7.0
✓ Inconsistent comparisonI’ve been using the original app and been happy. I think there is a few nice features in this one but the comparison data for healthy ranges are out when compared to the original. The base data should match - if I receive a standard rating for protein in one app, it shouldn’t be too low in the new one. I’m going to stay with the original and delete this..Version: 4.9.3
✓ Worse than the last appThe app keeps crashing on ios, I miss thr earlier app that was quite stable. Also, you loose all your earlier data when switching to this one..Version: 5.9.2
✓ Bluetooth notconnectingThe scale for the body weight works but the nutrition scale doesn’t work. I could connect it initially but Im not able to connect it after that. I even remove the battery to reset the scale, uninstalled and reinstalled the app, off and on the Bluetooth but same result. The nutrition scale is not broken because it works with Gennec app..Version: 5.19.0
✓ Poor app, great scalesJust updated. No longer connects, all my readings vanished. So much for testing. Before the update it had lots of info, there were a dozen options under trends now there are two. If I weigh myself it shows on the screen then after a few seconds the display on the app reverts to “—“ and there is no data. If I go to history there are no readings at all. (Update): Just logged out of guest mode and back into guest mode, most of my readings are back, as are the categories. It would be nice if there was an option under export to allow for sending the data to another copy of the app on another device. It’s a great scale, the app much less so which is a huge shame as the potential is huge and the competition eye-wateringly expensive. The current version has issues sending data to the app. I usually have to quit & reopen it, then all my readings are gone so logout guest mode, log back into guest mode, my readings come back, but it won’t send the old ones to the app so I need to re-weigh myself which does then appear in the app (and even better in apple health). It’s a bit of a palaver, occasionally if I pull down on the reading page (blue top with the circle and weight in it), then it will connect and offer to download old readings, but mostly nothing..Version: 5.1.0
✓ Awful design and layoutThe old app was way better. I see the developer responses here saying this one is new and improved but that ignores all the user response you are getting This layout is so much harder to use. In fact I can’t even seem to navigate to anything useful. For example, I can see my BMI as a number but that doesn’t give me any reference point to whether it’s good bad or indifferent. You have basically turned a good product into a bad one with a badly thought out, badly implemented app. Whoever the product manager is for this should be ashamed..Version: 5.18.6
✓ Fake reviewsUpdate: They doubled down and defended their shady practices so I looked deeper. There are many examples of mass 5 star reviews that all appear on the same days. They are clearly faked to improve the app rating. Avoid this dishonest company and their questionable products at all costs! Original: All of the 20+ reviews on Feb 22nd are 5 star. Most other reviews are 1-2 stars and are much less clumped together date wise. Such an obvious attempt to increase the app rating and fool potential buyers. Why not make the app and products good so they can generate natural good reviews? Buyer beware..Version: 5.19.4
✓ InaccurateBeen lifting for 2 year gained 10 kg of mass, most of that being muscle and this app saying I gained 1kg which is impossible..Version: 5.19.0
✓ Weight Data to GarminThe Renpho scale presents a lower cost alternative to the Garmin scale but despite the fact that the app will connect to Garmin through the MyfitnessPal app, it does not share weight data. If you sell a scale, the scale should share weight data either directly to Garmin or through another app..Version: 5.15.4
✓ Really DisappointingI really liked the old Renpho app as did my whole family however the new one is nowhere near as user friendly and has list all my ‘friends’ that I had in previous app. It seems geared up for people with more than one device rather than those of us just with scales. I’d much prefer to go back to using the original app but understand it’s to be discontinued?.Version: 5.7.0
✓ Great untilIt stopped working a few weeks ago. It’s not connected to another phone, Bluetooth is on, the batteries are good, tried removing and replacing battery, tried uninstalling etc, two requests for support unanswered….Version: 5.17.0
✓ App won’t pair Renpho body scale with iPhone 11Just purchased the Renpho body scales, downloaded the app but I can’t pair the scales to my iPhone because when I go into the Renpho app settings on my iPhone it does not display nor give me the option to request Bluetooth permission (all it displays is Siri and notifications options). I have deleted and re-downloaded the app numerous times as well as restarting my iPhone. How can I pair/synch my scales via the app to my iPhone when it does not show the Bluetooth permissions option?!.Version: 5.18.6
✓ Not for use with multiple peopleThe app “technically” allows for multiple people, but setup for it is very hard and important features are missing when I’m guessing it’s a VERY common use case. What I mean by technically is that your partner can weigh themselves and it does suggest that it isn’t your weight (so at least it won’t mess up my tracking), but I can’t find any way to access anyone else’s metric history but my own. I can only see my own charts and history, but nobody else’s, only their most recent weight. Super annoying. Also, I’m not sure if this is possible, but the Bluetooth connection forcing me to have my app open when weighing myself is annoying. What would be much better is if the device can store the data on board and then transfer it via Bluetooth when I have the app open once a week or something like that. I usually weigh myself in the morning and don’t always have my phone in the bathroom with me. I understand that might not be possible, but please at least build functionality for multiple people to be able to track their progress and metrics over time, not just one person..Version: 5.18.6
✓ Hate itThe old app worked fine, the colour coding system was great and gave me a goal to work towards. The new app is difficult to use and honestly, disheartening. Seeing a yellow colour on the old app gave me the feeling of “I’m currently not great but I’m working towards green”. The new app, when you take a measurement, has OVERWEIGHT over each number instead of the colour system. To be honest, it’s actually really disheartening. I used to look forward to weighing myself each morning and seeing the little icon move closer to green, now I dread opening the app and seeing OVERWEIGHT everywhere. I will not be using the new app and if the old one is phased out I’ll find another brand..Version: 5.3.0
✓ Prefer old app dashboardThe old app had a dashboard that would show a range of what was good or bad. This app you have no idea, you just have the numbers and history without any explanation..Version: 5.17.0
✓ Cannot log inThe log in asked me to input verification code which I input correctly but keep getting wrong verification code message.Version: 5.12.0
✓ New App is disappointingData did not transfer over, as the notice said it would. I’m running both and the data dies not match. Eg a difference of 0.6 on the Fat reading which is significant and demotivating. Not keen on the layout. Dies not open straight to weight readings which is the main reason anyone would use this. Scales are great. Slimline, quick etc. I clicked link for help and it just took me to the website for another sales pitch - not to a help centre. Your previous App was much better. This experience is so off putting that you risk losing people..Version: 5.7.0
✓ Absolute garbage appThe old app that you were able to use was so much better than this one. There was never any issues with being able to connect to it and you never got kicked out and locked out even though all of your log in was correct. The writers of this app should be mowing lawns and not working with things that people are supposed to actually be able to use..Version: 5.12.0
✓ Can’t log in to new app uselessPrompted to download new app. Can’t log it. Followed instructions. Still failed. Now I read reviews about conflicting measurements! You’ve worked a year on an app but reviews are not great! I’ll stick to the old one. I have a lot of data there I don’t want lost!.Version: 5.2.3
✓ Data lostAll data lost and app makes up data of its own. Useless.Version: 5.13.0
✓ Constantly disconnectingThe scales constantly disconnect and only ever record weight and BMI, it asks if I want to record measurement despite all my details being entered. This needs to be improved drastically, all my other measurements no longer record and I’m in a constant battle to record all measurements. Very disappointed.Version: 5.15.0
✓ Update doesn’t include Canada??Why isn’t the latest update available for Canadian residents??.Version: 5.9.6
✓ Garbage AppTop most garbage app ever I have seen. Older app was working great. Don’t know why you guys need to bring new app on App Store as older app was working fine. These new app not recording my weight measurement. It keep record temporarily and wipe out in a next second. I love the older app as new app sometimes bring some other person’s weight measure on my phone. Please bring back the older app and don’t waste money on these new app. Thank you 🙏🏻.Version: 5.9.1
✓ Precoded scale scamThis digital scale and app use precoded ratios for all the health tabs you gain one pound you gain 0.2% fat you lose 1 pound you lose 0.2% fat no matter carbs no carbs diet intense 16-20h fasting with 12km walk run or speed skating all combinations at a given weight will result the exact same curve following your total weight - heck even the freaging bone mass index will follow your weight you’ll get 5% more bone mass within 5 days if you took 2 pounds on the same 5 days which is plain laughing at people at this point. I growed by 3 inches in the last 3 years I’ve used this scale and app the app never adjusted how lean i was getting by growing only until I’ve adjusted my height in the app then suddenly i was 1% less fat being stuck at 17.6% fat for more than a year even though I was under intensive fasting and running until i adjust the height i was now randomly 16.5% body fat… great success - either this app know my body fat % or it doesn’t. This scale and app doesn’t know it it only apply pre-coded ratios following your weight..Version: 5.9.3
✓ Does not record anymoreIt was working fine, but since September 29, it stopped recording new weight. I uninstalled it, reinstalled, and still the same. It is connected to the scale. I reinstalled the old deprecated app and it seems ok..Version: 5.14.4
✓ App Renpho health and Renpho 😡The scale is great, but if you can’t have a followed up . The scale is useless. I very disappointed. In the end I will buy a another scale with a another company..Version: 5.9.8
✓ Old App was BetterI’ve been using Renpho and this app for quite some time. Since the old app was discontinued, and we had to start using the new app, I am less happy. I’d like to have the main weight measurement as the opening scale of the app when it opens it. The round rhenpho scale picture. Simple, I know, but sometimes older is better. The new app is too hard to navigate.Version: 5.18.6
✓ RubbishNot as good as the older version going to keep using the old one all my clients still use the old one aswell. Not an update takes ages to do anything better off using the older version easier plus doesn’t want you to share your info with other apps.Version: 5.19.1
✓ Previous app was way betterI don’t understand why they changed the app, the previous one was way more straightforward and it never logged me out. Now, I have to really make sure the app collect the data from the scale before stepping off, because often times it doesn’t sync, or doesn’t save the new input… Quite frustrating..Version: 5.17.0
✓ App closes as soon as click to take measurementsSince the update yesterday I can not log my weight, the app auto closes down and doesn’t take any readings. It isn’t a Bluetooth issue as gone through that fix. Whatever you updated is stopping the app working..Version: 5.9.2
✓ Poor interfaceI’ve used Renpho products for a number of years and the new app is totally inferior to the original. The weight monitoring section of the app is far less intuitive following the update with you now only having the trends view. Won’t be buying any new products that rely on the new interface..Version: 5.18.6
✓ Unhappy with the updateWith the update, user interface changed slightly. The problem is when I look at my weight in the chart 1- I no konger can see the dates at the bottom 2- It’s not showing all the data points (rather giving 1-2 weights) 3- When I drag the graph to see previous week etc. there’s a glitch, and it loads slowly (the line doesnt feel continues like before) and it only shows 3 days per week?????.Version: 5.14.4
✓ Data not transferredAs far as new app looks amazing sort of none of previous data is transferred. Basically measuring starts again and needs to build up again. So shameful that after nearly two years of data progress collecting, it stays in the old app. Sadly I still using the old one..Version: 5.14.4
✓ The old app was betterI hate the new app. I am the only user of the scale and there isn’t an auto sync in the app anymore. I have to select the weight and then select my name to make sure it logs it. Not really happy at all.Version: 5.7.0
✓ Great hardware - awful appThe scales themselves are brilliant, the data I get is excellent and really helpful. But the app is abysmal. The data visualisation is awful (graphs are so zoomed out that even where I’ve lost 10kg it looks like a flat line so visually looks like I’ve made no progress - the opposite of motivational). It’s glitchy and hard to use. Doesn’t always sync via Bluetooth correctly. UI isn’t intuitive. But I download the data to my laptop and interpret it myself and get insight and encouragement through my own use of it. Just a shame the app couldn’t do this step for me!.Version: 5.13.5
✓ Decent weight tracking, but body fat % is uselessThe app works well enough to show weight and variation in certain percentages, but the actual body fat measurement is way off. Currently it says I’m at 24.5%, which is completely wrong. I’ve been measured professionally before and got 14%. However, it will work in tracking movements in body fat, so even if the actual number is wrong, the movement over time should be relatively correct..Version: 5.8.1
✓ Broken appSame as other reviews. This app is broken. I cannot use it properly!.Version: 5.9.3
✓ Going backwardsHave used Renpho for about a year with a great little app. Unfortunately you are forced to upgrade to avoid huge annoying nagging upgrade messages. Now the app is overly complex and requires some searching to find the scale. An annoying spectacle clippy type icon hovers over figures that now can’t be read. Simply awful ..Version: 5.2.3
✓ Can’t login with new updateI installed the new update yesterday and now I can’t login today with the same info that the app saved and has been using since the beginning. I uninstalled and re-installed but it didn’t help. What is going on??.Version: 5.10.1
✓ Useless appSomehow two body weight/fat scales are showing up on my app. I followed the instructions that the chat bot provided to remove one of the scales - those options to delete don’t even exist on the app! It’s true what others have said about this useless app..Version: 5.10.5
✓ App lost all my data after 3 years of useAfter the last update, the app kicked me out and lost all my data. I’ll be throwing this scale away and buying a new one, for sure.Version: 5.11.3
✓ Not user friendlyApp is confusing and not user friendly. A few changes would make a huge difference. You should be able to add and edit old entries. The layout and navigation is horrible..Version: 5.18.1
✓ Take the app downI was about to download and install this app but thought it would be good if I read through some reviews. The reviews turned out to be bad unfortunately. I haven’t used the app myself; however, based on the reviews I’d strongly recommend the developers to take this app down, work and improve, and load it up again..Version: 4.9.3
✓ To badIt’s to bad that you are retiring the older app because this on is lousy!!!.Version: 5.10.7
✓ Hard to navigateAs a new user this app is terribly hard to use. Yes it syncs to the scales and takes the measurements accurately but everything else is very unintuitive. I can’t compare results, see dates on values on graphs. It’s hard to navigate. I’ve searched online and on YouTube for tutorials and there is nothing for this new app. Very disappointing for such a large company. UPDATE: I did eventually work out/find some of the features I was looking for and I appreciate the response from the developer. Still don’t think it’s very intuitive but have upped it to 3 stars from 2..Version: 5.5.0
✓ 2 Renpho apps and different results!I use the Renpho scale with the Old Renpho app and noticed the Renpho Health app is a new app so tried it. It actually made me lost trust in Renpho because even though the measurements are same the interpretation of results is wildly different. In one app the bone mass is good in Renpho health app it’s high. Same with Body water, Body fat etc. what’s the deal with that guys? Which one is accurate? That’s what customers want to know. 2) why create a new app and make it so that the we have to take 2 measurements each. It’s not like if you take a measurement on Old Renpho app it automatically syncs with Renpho health app. What’s the deal with that? 3) What even is the point of this app? It offers nothing new, confuses readings from the other app and makes you lose trust in Renpho. What’s the target of this app compared to old app? So pointless and confusing..Version: 4.2.0
✓ Would only be useful if you’re using multiple renpho devicesOtherwise stick with the the old app. It’s much more user friendly and has extra features this one doesn’t..Version: 5.2.3
✓ Lost dataThe app updated and lost all my data. The same thing happened on my wife’s phone. It now says it’s a Beta App. What they hell are they rolling out a Beta app to the mainstream channel for??.Version: 5.1.0
✓ Poor UX and constant log outsThey really need to hire a decent UX person to go through this app as it is very poorly thought out. Worse though it is also technically poor. It constantly logs you out, at least weekly, and then occasionally it will show a pop up asking you to “sync” data. This pop up is so badly designed it deserves its own review, but if you’re not careful you will simply end up deleting all your data as it makes zero sense. The scales I use are great, just let down by this awful app..Version: 5.13.0
✓ Poor productThis is hands down the worst app I’ve ever used. I constantly have to stop and restart the app to maintain Bluetooth connectivity. Sometimes even that doesn’t work and I have to delete and reinstall the app. I have no issues with any other Bluetooth app or connection. I have reported this problem multiple times with no response or support..Version: 5.18.6
✓ BasicBeyond simply tracking my measurements I would like more graphs of each measurement. For example, I would like a graph to show how my subcutaneous fat has changed over time. As far as I can figure out, I can only do this with weight and body fat. Please allow me to view graphs for all measurements taken..Version: 5.9.8
✓ Old App Was BetterI do not like this new app. The old app was way better. In the old app I could add body measurements like my waist or hips. I liked being able to track those. This new app doesn’t even launch to the page I want. It takes a few clicks now to get where I want to be. It’s super confusing. I’m going to keep using the old app for now. Not worth upgrading..Version: 5.18.6
✓ WorseSupposed to be the new app but way worse in every way. Old app worked great. There obviously was no proper design thinking in this new app development, the layout is horrendous. Old app I could see all the stats on one page, this new app you can only see 1 stat per page, so 12 scrolls to see the full information. Please employ some proper design thinking and understand your users before you go and create a new app and force people to use it..Version: 5.15.3
✓ No friends weight overviewThe whole reason I’ve loved Renpho scales was that I could see all my friends and family's weights on one screen. So I could see progress and we could support one another. Now I have to click on each friend and click again to see their weight and go back and do it all over again for others. The graph of friends weight isn’t displayed like my own weight graph. It just looks like a straight line! Will continue using old Renpho app for as long as I can! Seems like the old app was fine but the updates have tried to make it fancy…. But failed in my eyes.Version: 5.10.4
✓ No History supportThe app need to keep track of history past just one day. This should be a no brainer.Version: 5.9.3
✓ Lost all my dataI had been weighing myself weekly and today, when I accessed the app for my morning weighing, I had lost all my data. Switching to a more reliable scale..Version: 5.11.6
✓ InconsistentHaving used the Renpho app with good success, I was interested to see how this new app would improve the experience of using the digital weight and body composition scales. Unfortunately, this new Renpho Health app has been a disappointment. 1. Readings on the new app are wildly different to the old app. For example there’s a (negative) 5% body fat disparity (20% on old app vs. 25% on new app) - with the measurements being taken immediately after the other. This completely changes all of the other body composition measurements or scores. 2. Bluetooth connectivity is patchy, at best - will need to reconnect often. 3. Profile and account access is not consistent - as per Bluetooth connectivity, you often have to login repeatedly. On the plus side, the interface looks like it’s an improvement on the original app, however this is completely overshadowed by the poor connectivity, measurements and account access. I’ve gone back to using the original app. I don’t recommend this to anyone and Renpho should pull this app until these issues are fixed..Version: 5.0.1
✓ New app shows wrong numbers.Please stop pushing the new app so heavily when it doesn’t work properly lmao..Version: 5.7.0
✓ It’s like the ‘outdated’ app but worseA great feature of the ‘outdated’ app was that you could see the history of individual stats all at once, ‘muscle mass’ for example you could click on it and see it’s history of growth (or decline) over the last month, you can’t do that on this app. And what’s worse is that the ‘outdated’ app doesn’t work with newer scales. This app works, it’s just worse than the old one.Version: 5.18.6
✓ DataOld App Worked. New app Renpho Health was difficult to migrate data as original app worked without having to create an account. Eventually managed to get data transferred then after a week away it has all disappeared even though logged in. Did a few days readings then everything disappeared again. Not doing as intended and unreliable. Years of data lost..Version: 5.16.0
✓ DisappointedThe new app does not automatically assign the scale information to the only user of the app. It’s constantly asking me to select the data sets and assign to the only user. The old app would do this automatically unless sufficient time had past/data was wildly different to suggest it may not be correct. Uninstalled and using the old app until this is fixed as it makes the app unusable..Version: 5.5.0
✓ Works but deleted my history in latest updateI have been enjoying the scale and app since September, but this most recent update deleted my history. Wouldn’t let me simply log in after. It was as if I were signing up for the first time. And my daily weigh-in history is gone. :( Now I know to record it somewhere else. Sad that I can no longer see my progress or where I started..Version: 4.4.0
✓ App not working on iPhone 14 proApp won’t open.Version: 5.9.3
✓ No pointI use their scales but I see no point in using the new app it wants to be allowed to write stuff to my health data but I see no relevance in it doing so given it has nothing to do with the scales. The English doesn’t read smoothly. I just wanted the message to go away from the old app..Version: 5.5.0
✓ Worked fine at first, now I can’t connect my scale!Since the update my scale’s Bluetooth won’t connect at all! The first week everything worked fine until the update! What am I suppose to do now?.Version: 5.9.6
✓ Friends equaled accountability. You took that away!Not being able to conveniently see all my friends together every day, to see how they are doing and how much I need to work on my losing weight was the best part of your app? I absolutely hate this new app and I’m looking for a new scale that has a great friend connection like you had on the old app. Can you bring that back? Please bring our joy back..Version: 5.19.0
✓ A poor substituteI used the old app for tracking all my stats in one view, this is harder on the new app. I also use it to compare with my friends where I can see all their weights on the same screen. Not possible on the new app. New app keeps forcing me to log in. Only nice thing is the colours of the app are better, everything else is just harder. What a shame..Version: 5.17.0
✓ Bug in appNot letting me delete data anymore, seems to include another users data in my data set and then won’t allow me to delete the readings..Version: 4.4.0
✓ This is the new Renpho app?This app is not better than the old app to be honest it needs a lot of work. It needs to be similar but way better. It doesn’t even have a body fat record chart like the original app has. I just realized it’s not the same so I’m going to delete it until some changes are made! Maybe I’ll come back in 6 months to a year to check it out..Version: 5.9.6
✓ Does not measure body fat! Only uses BMITry weighing yourself and then hold a solid steel dumbbell and weigh again. Body fat should go down or at least stay the same, but it doesn’t. It goes up! I was busting my but at the gym, losing inches around my waist and belly but my weight was staying the same, (because muscle weighs more than fat) and even though I got to the point where you could see a six pack my body fat was still at 15% because my weight hadn’t changed..Version: 5.17.0
✓ Not goodAfter update , all my date deleted by app. Ask to login again , but not accept my password. Apply to reset new password , reject say cannot set up without Unknow reason. Your IT team did a bad job to loss another client who like the scale , not app.Version: 4.1.3
✓ Useless, won't connect to Renpho ScaleOld app worked fine. This app, aside from losing 2+ years of trends (thanks a lot), connects to scale then disconnects every time I step on. Don't waste your money on the scale and don't waste your time with the app..Version: 5.19.1
✓ I hate this appI have the Renpho scale and I recently switched from the old “outdated” app that at least functioned to this. In the history it has all my weights but the trend is missing several days where the BlueTooth wasn’t connected. Today’s weight is in the history but not the trend while yesterday’s is. It fails to send data to Apple Health even though I have AH set up to read it..Version: 5.18.6
✓ Messes up BluetoothThis app somehow messes up the Bluetooth connectivity on my phone (both 13 pro and 14 pro). If you are having drop outs when playing music over BT (car, headphones , doesn't matter) you can probably fix it by removing Bluetooth access from this app and rebooting your phone. I spent months frustrated with BT dropouts. All music apps, in my car, multiple BT headphones all had dropouts at random times. I even wasted the money upgrading my 13 pro to a 14 pro thinking I had a hardware problem, and imagine my frustration when the problem happened on the new phone. I finally found advice online to disable all Bluetooth access and turn on apps one at a time. It turns out when this app has access and I’ve used the scale a few times the dropouts come back. I’ve since found other people in message threads about this problem who have tracked it to this app. I was previously using the now outdated Renpho app when I found this problem. I went months without using the scale and recently decided to try again with this new Renpho Health app. Same problem. Weighed in 3 times and had Bluetooth dropouts again despite not having a single drop out since I stopped using the old app..Version: 5.17.0
✓ Useless app. Don’t delete older versionThis is a useless app. The most recent update is now showing the weight in some weird units..Version: 5.11.5
✓ Terrible compared to normal renpho appI downloaded this as the previous version was unable to link to MyFitnessPal. However I’m going back to old version as this one has a terrible user experience and the storage and transfer of data on the old one was much superior. For example, if you weighed yourself, you didn’t have to physically ensure bluetooth was paired each time. Please improve the old one I can’t work with this one at all..Version: 4.9.2
✓ Hate the new upOld app was great - new one is awful. The trend view is ugly and unusable. I used to enjoy seeing my progress in the old app. Now it’s messy and hard to read, absolutely hate using it. Please reinstate the old app before I ditch this all together..Version: 5.18.1
✓ Very disappointed very bad experienceThey made us migrate to this new app but the way it displays data is absolutely ridiculous and the trend graph is the worst it was way better with the old app and most importantly i used to compare data from different days and now it’s gone you can’t do anything You guys ruined a good app with this migration to the new app.Version: 5.18.1
✓ Slick app, poor analysisThe app looks great and, for what I’m doing anyway, is easy to use. The issue is that the “trends” section doesn’t actually show a trend, it just takes all of your data points and joins them up, I should be able to add a 7 day moving average to actually see what’s happening with my weight. The other thing is that for people looking to recomp, it would be nice to see how your weight is changing relative to your fat for example (i.e weight trending up, fat trending down) but this functionality is missing as well. All in all it’s frustrating because the app is easy to use and the data transfer process is pretty smooth but I’m still going to have to put it into a spreadsheet to analyse properly..Version: 5.3.0
✓ AwfulLoved the old app. Never had an issue. This new one will not hold my information from my last weigh in. It’s happened 3 weeks in a row. I get on and all the previous information is deleted from my history. So I have no trends, nothing to show me how much I’ve gained or lost because it’s like I’ve stepped on for the first time. So disappointing. I’ve used the previous app and it was great. I don’t understand why the change to this one that does not work. I will have to look for another scale and an app that works with it..Version: 5.18.6
🙂 Renpho Health Positive Reviews
Renpho Health works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Renpho Health.
⛔ Renpho Health Problems
