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Wix Owner - Website Builder App Complaints & User Negative Comments 2024
Wix Owner - Website Builder app received 149 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wix Owner - Website Builder? Can you share your negative thoughts about wix owner - website builder?
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Wix Owner - Website Builder for Negative User Reviews
✓ So dumb.For a company that is dedicated to design... They have the worst designed UX I have ever encountered, no ios standards and absolutely terrible flows to remove or edit anything. What is the point of these apps if they stuck so bad, I have my suspicion that the reviews are paid for, because these apps are terrible....Version: 2.37925.0
✓ I’m having problemsI tried to add new options to my website and it fails to add and says try again on both website and app. I also tried to add a description about my website and about me and it won’t change the original example of the about me section. I don’t know what to do to solve this. I’ve tried on different days, on wifi and 4G and I’m stuck..Version: 2.57018.0
✓ Still Needs Work to Be PowerfulSo i thought this would be helpful when on the road but it seems its quite clunky with a lot of little bugs. I have an iPad Pro with Logitech Cover and Keyboard to assist with data entry. I have updated this review as i found out the main issue was a setting in iOS not in the App. Having said that, the App is still clunky and needs a lot of work to be powerful to be a useful tool..Version: 2.75511.0
✓ A complete waste of my time.I downloaded wix after reading the app description and all. Nowhere did I find that in order to publish my website, I’d have to pay a subscription plan. I am broke at the moment, and that’s why I’d downloaded the app instead of Commissioning a web developer. I understand that wix developers need money for their work, I just wish SOMEONE who wrote in that it’s not free BEFORE I’d completed building my website. I wasted my time designing a website I can’t even use. The only reason I’m giving the app 2 stars is because I understand why the app makers have this subscription plan in place. All I ask is that you add in a warning of sorts at the sign up process to let everyone know you WILL be charging them to publish their website. AND PLEASE NOT IN FINE PRINT!!! NO ONE WILL READ THE TERMS AND CONDITIONS AND YOU KNOW IT!!! I just really don’t want anyone else to have this same experience. It’s really frustrating..Version: 2.46062.0
✓ Stop making things harder to useWhy do you guys keep changing everything? It’s so frustrating. I have relied on spaces to manage my bookings as a massage therapist, and now there’s this new app I can’t access my original bookings on spaces anymore…and it automatically opens this new app when I try to go to my old dashboard but I have to “create now” in the wix owner dashboard in order to access my bookings that I constantly need to manage? I don’t have time for this. I don’t understand how to get to my bookings and I don’t want to edit or change anything in regards to the look on my phone. I do that on my computer. It’s just extremely frustrating i do not feel the ease of my business is supported by Wix apps. In Wix spaces when I needed to book a client the day of the week wouldn’t even show it would just show month/date/year and I discuss my bookings as days of the week with clients “next Wednesday?” they took the days of the week off when booking and it was always just one thing after another that never helps..Version: 2.45534.0
✓ IPadStupid how you can’t edit your website from an iPad.Version: 2.83056.0
✓ Can’t edit my websiteThe interface for this is a nightmare. Not only can I not log in to my page to edit anything on my website, but whenever I get a notification of a site visitor it redirects me to download this app (which I already have). So what I’m left with effectively, is a dead-end website where I have no ability to interact with customers..Version: 2.54259.0
✓ False advertisingHas website builder in the name but when I go and download it, it’s a glorified version of the dashboard. Can wix make a actual website builder for mobile or at least make the web version mobile compatible.Version: 2.71044.0
✓ Very buggyVery very poory built app. Creating and Invoice has never been so difficult. Won’t let me add decimal points in quantities and glitches out when I try to add a contact.Version: 2.59365.0
✓ Disappointing Customer Service Experience with Wix: Not RecommendedWix has failed to uphold its own policy. The customer service is incredibly slow, and as a result, I cannot recommend this product to anyone..Version: 2.82787.0
✓ Love but could improve.I love everything about this except the invoicing. I would love if you use square for invoicing that it were synced or setup to the actual square app. It would be very convenient if my sales and payments showed on both my website and also my square up so I can see what I need to on both apps. It’s too time consuming having to create a custom invoice for every order for different sizing whereas square invoices you can have say a set price for tees and then variants for sizing and whatnot that will automatically add the cost for that size. Even better would be to somehow sync your website items into your square app..Version: 2.55451.0
✓ Could be a great appI love Wix for creating our website but you don’t appear able to schedule a blog post or any post in the CMS. You can’t change a hidden post to visible either. It pretty much defeats the object. If I can’t manage the site properly from anything other than a desktop or laptop then I don’t really see the point in the app..Version: 2.80812.0
✓ Wix doesn’t care about customersI used the Wix website platform for a personal website and it was fairly straightforward to use. However, I had assumed that a “yearly” premium plan is just that - yearly, and after that it would automatically expire. Nope. I’m a college student and unable to afford another year’s’ subscription, yet it automatically billed one four days ago. I didn’t have access to my email while I was abroad and couldn’t see the one measly “reminder” it sent out. The worst part? Wix denied me a refund in less than an hour after I requested one. No understanding for my situation at all. I’ve also seen others mention that Wix billed them after they canceled their subscription. I want to warn others (esp college students)that Wix is just looking for easy ways to hang onto your money, neglecting to adequately remind you to cancel..Version: 2.54259.0
✓ Fix the AppWix is great on the desktop but the Wix app for iPhone is terrible!! It’s very delayed. Fix it!.Version: 2.83056.0
✓ Losing functionalityWhat happened to the calendar? It used to be easier to book people for services on the app than on the desktop, and now the calendar does not appear in the app at all. I can’t even check my bookings for the day. What the what???? Also, there is no help feature in the app. And speaking of bookings, you should be able to tie a booking to an order. My clients order and then we schedule a pickup time. It would be great if I could link services to orders so I could check their booking and order all on the same page. But first you need to bring the calendar back. How can you run a business without mobile access to your calendar?.Version: 2.42067.0
✓ Website for our businessI was able to create the website just fine. I’ve been working of getting some pictures up. What I have an issues with is that when you go on the website on the top part in very big letters saids to join Wix. It doesn’t look professional for a website to have that. I wish they will just put it at the end of the website and much more smaller words. Is very easy to use, it tells you what to do step by step, but I don’t like that it shows that at the top pf the website. That’s the first thing our clients sees, it makes us look cheap..Version: 2.68600.0
✓ Mi peor error como debutanteWIX vio mis intenciones serias de hacer mi sitio internet, pues use su opción “Contactar un profesional” y compro a otro sitio TODOS mis dominios (Direcciones de internet) que podrían interesar me y me las vendió 200% mas caras. Ahora no tengo más opción que hacer trato con estos..Version: 2.83965.0
✓ App mediocre. Wix staff shocking.I haven’t tried many other providers so I’m not sure how they compare; but I think it’s fair to write a review of WIX. A few months ago, i purchased my domain with Google, and as it turns out I’m meant to be an expert on DNS / SPF and hosting lol. To make matters worse, no one seems to be contactable either on Google or WIX. Well at least no direct numbers or direct chat ability? If you manage to get past the time wasting robots and the painful redirection to help articles - which isn’t specific to these organisations sadly - don’t expect the WIX staff to resolve the issue for you!! All they can do is “guide you” which makes the whole attempt not so helpful considering the time you waste to try and contact them and get past the pointless robot chat?? What’s also concerning is that they don’t seem to always know the answers either (at least based on my experience). I found this comical as apparently I need to learn what DNS is. Yet the staff don’t all seem to be across domains / hosting / DNS etc😂 As for the app, it’s definitely limiting. I haven’t used it much which says enough. But I would have to say from what I saw, it doesn’t give you much and doesn’t seem like worth having on my iPhone 📱 On a broader level, my advice would be read up on domain hosting or find someone to assist you. That’s unless you enjoy reading articles on the topics and talking to people via chat (again fun you can even get through to them or have someone to call you). Sadly it’s fair to assume that many WIX users are also business owners and some of which would have limited resources (eg staff or time). And if you’re busy managing a business, you would theoretically have limited time for such matters? therefore I’m truly struggling to understand how they expect business owners (particularly those with limited time and / or staff) to make the time for DNS/ SPF/ MX and whatever other acronyms they use. I don’t know why this can’t be something they do back of house for you to be honest? I can’t imagine that I’m the only person with a google domain running through WIX. This whole experience LEFT ME FRUSTRATED enough that I’ve found it worth taking the time to write this review. I am hoping that maybe it can help others or encourage them to consider alternatives when it comes to building a website. Hopefully WIX can also consider having a better process for assistance? Just a thought but maybe they could even have a direct number to call? As callback requests from offshore entities are limiting also. Particularly when they tell you the website should be back up in 48 hours and you can’t follow up with them directly. Oh and of course - that’s only if you can get to the “request a callback” request after the 48 hours hahahaha! :).Version: 2.78261.0
✓ Blank websiteI can’t create a blank website template for me..Version: 2.60317.0
✓ PointlessYou can't edit your website on this app, and the layout is confusing.Version: 2.70242.0
✓ Where do I go for help?!?I downloaded this to create a blog, just a simple blog. When I was having trouble actually getting it to publish the page there was a help link. Now that it has published, the help link is gone and there is no one to help with issues. Every time I log in the ‘My Site’ stuff seems to have multiplied and the garbage that I hid the last time is back. Since I am using it for a blog, I don’t need invoices or payments or marketing campaigns or any of that stuff. Nor should I have to hide it every time. I just want to be able to open the app, write, and post. You/your site had a great rating just for that. Now I am starting to wonder if I made the right choice..Version: 2.49745.0
✓ Not perfect, minor bugsI’ve used Wix mobile and desktop editor for about five months now. It’s intuitive, I like the website builder dashboard and all the analytics and tools built into it. I would enjoy it more, but most of the apps I wanted to integrate into my Wix website usually average around 1-star, which really limited the features I could actually use, because the apps don’t actually work well. Any spacing changes I make to sections through the desktop editor removes all the negative space I apply to sections in the mobile editor, although they are supposed to function somewhat independently. I tried to speak to a representative about an issue I am experiencing where one of my pages continually loads, but they just pointed me to forums and told me to clear my browser cache and to use responsive elements. I already did all of those things and the issue remains unresolved. All of my media is highly compressed and all of the page elements are responsive and made for mobile, but this one page continually crashes even after all of my solo troubleshooting. Ultimately, my website is fine for now, but I may consider other options with the amount of bugs I have experienced and when my annual subscription expires..Version: 2.76055.0
✓ EditRecently, I create a website using my iPad Safari browser. Logically, you would think, “Hey, I could continue to edit the site via an iPad.” But you can not. I do not understand, the fact I can create a Wix website with iPad, yet can not edit my website, now published, on my iPad. I’m by no way extremely tech savvy. But, this has nothing to do with my savy-ness. I see the auto response “I must use a desktop or laptop” or I can use the “Wix mobile owner app” to edit. There is not an option currently to do so via Wix Mobile Owner app. Mixed messages. Fix. Why did I not get this before I created a website through Wix? I probably would have not used your company. I own just an iPad. Purposefully. Neither can I afford a laptop or desktop. Just iPad works with my budget. In order for me to edit my site, I must go to a public library to use a computer station. Ugh😫 I left Square because they were not handling well, at all, their transition into one company(Weebly & Square). The lack of knowledge navigating customers was less than helpful. Horrible. Now, I have purchased a Premium website with Wix. I heard great things about Wix. So, I was excited. Not so much anymore..Version: 2.78662.0
✓ Wix Chat Doesn’t WorkI have an agency and I have had a few clients tell me that they are getting the chat messages via email but not on the app. The strange thing is they always come through on my app for their websites. I have seen screenshots etc so I know that they haven’t got mixed up. Apart from that great app. Great for clients when it works..Version: 2.61045.0
✓ NotificationsI’m getting really frustrated because the app has a little red notification on the Home Screen and there is nothing in the app that is telling me there is something new I need to look at so I can’t get rid of it. I’ve looked everywhere!.Version: 2.38574.0
✓ Great website, not on a mobileI found it very easy and full of features when used on my laptop , once you try to do anything on a mobile phone it’s the worst experience ever . For an app that helps you make sites and Mobile sites this is very disappointing.Version: 2.38008.0
✓ Randomly stops allowing payment requestsI’ve always used my Wix app to request payments. I use it several times a day and love that it lets me request payments Through my connected Facebook business page Messenger. But it only works for a little while through the app. It says I need to connect a payment system. I have been accepting payments all day every day for years so it isn’t that.. I really miss requesting payments on the fly through messenger. I keep uninstalling my app trying the other (spaces) app instead. Never had a problem until about two weeks ago when spaces launched. When I click to set up payment system to send a request, they have the green radio button “ON”.. I called twice and they remote controlled my computer etc etc saying it was a Setting on there but it works just fine to send a payment request through my Wix site inbox connected to my fb from there. Long story short, there’s a bug with the app and sending payment requests through inbox/messenger..Version: 2.38008.0
✓ Slow and keep crashingThe app is slow and it keeps crashing every single time. The modifications are not save and are not published on the website. I cannot work on my phone. It’s really annoying and a waste of time. Please fix it !.Version: 2.84329.0
✓ App CrashedI'm sorry to report that I've had some trouble with the app recently. It seems to crash unexpectedly while I'm in the middle of editing a post, causing me to lose all of my progress. It's been quite frustrating to experience this issue, and I hope that the developers can address it soon to provide a better user experience..Version: 2.76866.0
✓ TOO TEDIOUSThe entire Wix site and app are beyond disappointing. It’s like once you have an account you can’t do anything to it unless you “upgrade” to the “Premium” account. BUT once you upgrade to the “Premium Account”, you STILL CANT do much until you DOWNLOAD the Wix Owner app, once you upgrade then you still have to get on the web browser just to connect a domain that you already own, once you’re logged in on your web browser it tells you that you have to have another app just to connect. Mind you, I’m already PAYING premium price, I shouldn’t have to keep downloading 1000 different apps just to operate and design my site. Totally disappointing and just too complicated for no reason. I will be canceling and going with a company who is a ONE STOP SHOP, not one with all the extra additives; it’s truly ruined the consumer experience by making things too tedious too deal with..Version: 2.70915.0
✓ BugEven after deleting and reinstalling the screen image still jumps to the start of day when scrolling down to later times on your booking calendar. Only started doing this after one of the latest updates. This Owners App has been nothing but problems it was better before with just Spaces App. I can’t even get the calendar to work properly now on the App and am trying 3rd reinstall. Works fine on iPad just not in my iPhone..Version: 2.58769.0
✓ Barely worksThe app doesn't load, when it does, it doesn't allow any changes to my site, and crashed multiple times in the process of just navigating the app..Version: 2.51555.0
✓ Not happy with the new appAt first wix was very good and useful but you guys have been changing the app every week now and its getting more and more useless for me as a business. I run a hair salon and it use to give me an option to choose the available times when im taking the booking but now i have to go through all my appointments manually to see if there is any available slots. And this takes a while and not quite usefull on a busy day. I will be very happy if you could look into that. Other than that everything is nice and easy to use..Version: 2.41870.0
✓ Losing patienceI’ve recently experienced the app resetting itself when I navigate away to another app. This seems to be specifically when I’m writing invoices and need to go to another app to get price information etc. When I come back to the app my invoice and all the information has vanished, not saved as a draft or the app has completely signed me out, which then means I have to go through the authentication process again. It’s really frustrating when you’re trying to write invoices to make sales based on this. I’m at risk of losing customers because I have to wait till I’m at my desk to use the desktop version as I don’t trust the app any more. The Home Screen also seems to choose what it wants to show you when you ask for everything to be in a certain order. Every time I open it, it shows me things I don’t want to see..Version: 2.75511.0
✓ Sadly it’s hopelessI get very frustrated with this app it constantly freezes when I have just about completed an ad, a bulk email and adding products ALL FREEZE WHEN YOU TRY TO ADD A PICTURE FROM YOUR PIC LIBRARY! So you have to go onto the website on a computer to complete..Version: 2.50230.0
✓ MehI have a small website from Wix but always get hounded with advertisements. When I signed up in 2020 there was some good insights to help grow and develop online business. Wix seems to have grown so much that each site is just a number. Good for their bottom line but doesn’t appreciate growth/development/progress.Version: 2.85358.0
✓ 😡🤬😡🤬Garbage!I have been waiting for an email to Reset my Password 😡🤬😡 I have asked to Resend it 5 Damn times!!! But you fools are too Stupid and Challenged and you can’t send a simple email to RESET MY DAMN PASSWORD!🤬😡🤬😡.Version: 2.72780.0
✓ Can’t editThe page is cut in half so all I can do is go up and down on my website I think it’s broken.Version: 2.61045.0
✓ BuggyFor a week now I have been unable to print packing slips from the app. The option is no longer there, and is much needed. Support has been useless so far. Really disappointing..Version: 2.47648.0
✓ Doesn’t let me access websiteI purchased a domain for my website and now it won’t let me edit my website and when I look it up online my website doesn’t come up, it says “can’t connect to server. What did I just waste my money on?.Version: 2.38008.0
✓ Terrible for iPadsAbsolutely terrible for iPads. Online editor doesn’t load your website once you select your theme and the app doesn’t give you the range of themes that is available on the online version..Version: 2.46535.0
✓ All of my services have no availabilityFor the last two months all of the services I offer have no availability, I have tried fixing it but every time I hit save it says it encountered a problem 😂 not worth the time and sanity 👎🏻.Version: 2.76055.0
✓ Is it a Builder or not?Three stars bc I dont want to tank your ratings if I’m just being dumb. But I downloaded this app because I love using Wix as a medium for my various creative projects, and I’ve slowly stopped doing web design because its inconvenient to access my desktop computer and build/edit websites. So I found your app here, which claims to be a web builder, but I cannot for the life of me figure out how to actually do any web building/editing via this app. I figured out how to see a list of my preexisting sites, but clicking on them brings me to some kind of analytics page and there doesn't seem to be a way to get to an editor from there. A cute little popup keeps telling me I can access more features if I pay for a subscription— but if its free to build and publish online, so I don't see why I should need a subscription to do it via the app. Like I said, maybe I just cant find it. But if this app is really not for building and editing your website then it really shouldn't be calling itself a web builder, I think..Version: 2.56226.0
✓ Not an editor. But “Create, grow, manage...”. ?!!Why not describe accurately that this app *cannot* enable you to edit you website? (Edit: developer replied , but did not offer to fix the MISLEADING description of the app in its description. Sorry, but not sorry. QA fail. ) I’m on the road. Not at a desktop. Only after ten minutes wasted reading the app description, downloading, trying to log in, with three steps, *only then* do I discover “to edit your website, go to your wix account on (your) desktop”. Grrr. So that made the paragraphs of cheery description all the more annoying..Version: 2.38741.0
✓ My clients can’t pay in my appMy client try to process order from my app bird apparently it doesn’t work. Need help !.Version: 2.64374.0
✓ Gift Card BookingsCant believe that my customers can't redeem their gift cards against my booking calendar?!! i run a sports car hiring company and sell gift cards all the time and have to manually book them in as the system won't allow them to redeem through the booking system?!! WHY?!! such a simple thing! come on Wix you can do better than this!! Reading up on this online and there are many in the same boat!! Cant be hard to implement surely!!!.Version: 2.56226.0
✓ Need improvementI have used Wix for two years and I create blog posts every day. This app has become quite frustrating and unusable at times. They fix or enhance something and always break something else. I cannot recall the last time this app ran faultlessly. Currently, issues have persisted most of this year with image uploads. Images failing to load. A simple post that you draft which should be simple will often become difficult due to this app. And when you turn to the desktop app, that is also flawed. I may need to start looking at other options for my site if this level of poor app management continues..Version: 2.60537.0
✓ Disappointed AgainzThey seem to overcharge and have very limited support. I’m still researching my initial bill to understand why I was charged twice?! In a year’s time, at least three times their dashboard has failed to provide the data it promises for days! I like the map and table options for locations of traffic, but when they don’t work. It’s such a bummer. Happens way too often for the price. Limited page options. If you’re not selling something, this app isn’t for you..Version: 2.71293.0
✓ No more live-streaming from appLiterally ruined my revenue from live streaming my yoga classes after the update no longer allowing to update from the app. Switching to a new site asap..Version: 2.72965.0
✓ App droppingThe app keeps on dropping, I’m not able to upload any photos or videos. Despite updating it has gotten worse..Version: 2.78434.0
✓ Morons built this appThe calendar booking doesn't show the day on the date selector, can't actually add content in steps when building online programs, can't book in non-contact emails and if the email isn't a contact it also doesn't prompt to create a contact Just idiotic design with missing features from front to back.Version: 2.84329.0
✓ Most of the time it’s great… 30% of the time, it’s not.This app is great for scheduling my clients, modifying appointments, and looking at my schedule. The downside is that it doesn’t always show who’s on my website. Lately, I’ll get a notification that someone is on my page, and when I immediately click the box, it shows they’re no longer online. Like seconds after I get the notification. Too many to count… the last 3-4 days, those are the only notifications I’ve received. It’s a bummer because I like to see where my visitors are from and what pages they’re visiting..Version: 2.43725.0
✓ App has stopped opening on iPadWe have used wix for 5 plus years, the app has stopped opening on our iPads which is what our staff use to pick and fulfill we orders. Have uninstalled and reinstalled, same with I pad software, still no joy, app works on phones and computers but not on what we need it to. This is how we have always worked until recently and is very problematic.Version: 2.81449.0
✓ Bugs with uploading images from camera rollI am a big user of the Wix blog at the moment and hope to continue using it. However I am running into a problem on the app when it comes to adding a blog post. For some reason my phone is having difficult uploading images. Sometimes it will work and sometimes won’t. It sometimes gets stuck on 99% and I get an error message at the bottom saying failed to upload media. This is very annoying and is impacting my ability to blog with the app. I want to add a post with an image but sometimes my phones archive doesn’t actually come up and furthermore the menu to save my post changes and I am not able to save as draft either. Please some help with this would be great ….Version: 2.55186.0
✓ On ne peut pas modifier notre site sur la tabletteÀ quoi sert l’app si on ne peut modifier le site web? Delete..Version: 2.74372.0
✓ DIFFICULT to use and NO SUPPORTI hate Wix. It is SO difficult to use, edits never load, the editing app crashes while editing. I would not recommend Wix to anyone. I have been working on my Wix site forever trying to problem solve through an issue with my Pages in Wix and nothing can be fixed. In fact, half of my website reverted back to its ORIGINAL template format! So irritating! Nothing but frustrations. I contacted them this morning to ask for my 3-year subscription back, but I would carry through this year but still pay for one year and take the loss for a pretty much unusable site. It was denied, and now I am stuck with a $400+ investment that I have spent HOURS on and have come to the conclusion that I cannot fix. If I could give this review 0 stars, I 100% would. Don’t use Wix. Don’t make my mistake..Version: 2.72965.0
✓ TERRIBLE!!!!!ABSOLUTELY TERRIBLE APP! I have never had so much frustration and headache while using a website before. I even had to go out of my way to download this app in hopes that someone from wix will see it. I have been using the website online online on the web and i can honestly say it is the worst experience i have ever had, seriously, made me want to punch a hole in a wall a couple time. The user interface is terrible, its not intuitive at all, changing a simple line of text become some mission impossible of work around, and many many bugs while trying to build and launch my website. I think this anger and frustration mainly comes after having used GoDaddy website builder which is MUCH BETTER!!! For anyone reading this, that’s where i would recommend to build a website. The easiness and the simplicity really made the entire experience much better than here on wix, honestly..Version: 2.78434.0
✓ InconsistentThe app just doesn’t work sometimes. Today, for example, I just noticed a spelling error in one of our product listings, but I cannot edit the product description in app because it won’t allow me to scroll down. Stuff like this happens all the time, no error message, no rhyme or reason, it just randomly doesn’t work right sometimes. Very frustrating when you’re trying to run a business..Version: 2.83056.0
✓ Costumer support2 years ago I have purchased wix premium and without renewal they charge me 244 dollars and there is no way to reach costumer rep. This is sort of scam and money grab. I do not recommend any wix products ever..Version: 2.57552.0
✓ All over the place and frustratingIf I can start over, I wouldn’t have started my business with Wix. Wix is really all over the place, slow and really frustrating trying to understand how to use. I’ve gotten close to punching a hole through my laptop. I’ve had this website for almost a year now and I still hate it. It’s so difficult trying to figure out how to do basic things. I sell clothing and want to display it in a way that shouldn’t be such a hassle. But of course Wix makes it so difficult to do I hate Wix so much I would give it 0 stars if I could. A lot of how you build your website on here is so brainless like I don’t know why they make it so difficult to do basic things !! Maybe for other types of businesses it’s good, but for selling products it’s beyond annoying. Thanks for such a terrible website builder wix 🤦🏽🤦🏽🤦🏽🤦🏽🤦🏽😐.Version: 2.73452.0
✓ App is frozenEven with the latest update, the app doesn’t work. It is frozen. Nothing happens. It’s dead. Major fix required..Version: 2.73888.0
✓ HorribleI use the app for appointements. Horrible! They constantly do updates during work hours. They remove functions without notice. Every time they update the app there is an issue ! Right now session time randomly switches to AM time and can’t be set up to PM!! Basically no support because you have to send them emails and pray for them to answer just to tell you that they will be sending the ticket to someone else!! I will be switching to different provider! Those people are incompetent..Version: 2.82688.0
✓ App keeps closing/crashingWhen I try to upload a photo, the app itself keeps crashing. I did uninstall the app and re-download it, but nothing changed on a iPhone 14 pro max with latest ios. Please sort it as soon as possible so I can change the stars for the hard work that wix team puts in. without uploading any media, the app itself is useless..Version: 2.68528.0
✓ My first ever review… Wix was that frustratingFor a website builder app with an explicit blog function I would have thought that the functionality of basic features would work. I couldn’t load more then the first 20 recent images of my camera roll to be able to include them in any sort of content. The app was slow, glitchy, and overall just a terrible mobile experience with a lack of basic functionality. If we hadn’t originally made our blog in Wix I would have taken it to literally ANY other competitor because of the frustrations I’ve experienced. Seriously, only get this app if you absolutely must or you have a hundred hours to wait while things load. Also the customer support is ABYSMAL. Seriously, I now recommend weebly! I would even recommend posting and delivering content via carrier pigeon it would be more impactful and user friendly!!!.Version: 2.79527.0
✓ PLEASE FIX THE APP!It doesn’t work! Total waste of time!.Version: 2.45362.0
✓ Over 30 hours of Not Working!This app since January 2023 hasn’t been working properly. I have over 1000 members and cannot afford all the downtime and bugs. There is no one to contact in case something isn’t working. Fix this app! I am leaving them this week after 5 years I can no longer afford all of these technical problems (at least weekly).Version: 2.74234.0
✓ App slowSlow to update things. Sales is different from computer to phone and a few other important improvements like speed please improve to get close to shopify.Version: 2.74234.0
✓ Update Resets AnalyticsThe analytics widget on the Home Screen no longer saves the analytics you’ve selected to appear, every time you close the app it will reset them back to default. Extremely frustrating as this used to be an issue that was fixed in an update, and it’s now broken again due to an update..Version: 2.58441.0
✓ Can’t figure out how to upload mediaThe older version you could upload media etc but can’t do anything like that now , I find it not very user friendly. I log in and doesn’t even give me an option for a portfolio as an automatic drop menu options. Only way I can is on a computer and most of the time I don’t get time to get on a computer and rather the mobile app for media to website . I have even googled help still doesn’t come up with the help it says on the app WIX so it is really useless for me ..Version: 2.42759.0
✓ Works about 25% of the timeI have been using this app for about three weeks now, and I have never had more trouble with any other app. I only use the blog. I am traveling abroad and use it to update my family with photos and descriptions. The galleries never upload, they often stop with one photo still loading, which never loads, no matter how many hours I wait. My saved drafts sometimes delete blocks of text, so I don’t trust the app anymore and just store it in my notes. When I try to upload either galleries or videos, selecting that option only works half the time. After clicking the option, the menu closes but nothing happens. My Wi-Fi connection is great. I have installed and uninstalled the app numerous times. I have no idea why this app has such great reviews. It’s pretty terrible..Version: 2.57552.0
✓ Ignoring Customer Needs, Charging For EssentialsWix has been a reliable choice for our business, but there's one glaring issue that's been persistently ignored by the developers. As a service business, we urgently need the ability to view and create invoices and quotes on the mobile app, a fundamental feature that's become standard in virtually every other CRM. We've made repeated pleas to the developers for this essential addition, yet our requests have fallen on deaf ears. What's even more frustrating is that Wix recently decided to monetize this basic functionality, making it an additional paid feature. This not only feels like a slap in the face to loyal users but also highlights a concerning disregard for the needs and voices of their customer base. It's time for Wix to listen and make essential improvements, or risk alienating more loyal customers like us who have supported their platform..Version: 2.83965.0
✓ It would be quicker to write in a diaryThis app is so painfully slow when adding customers or jobs to a schedule, that it’s actually embarrassing when you’re on the phone and having to apologise for the wait while you wait for your software. EVERY TIME! Sort it out WIX, it’s been reported months ago and you’ve done nothing. You have managed to put out this shiny new app though with all THE SAME bugs as the old one!! Useless system, don’t waste your own or your customers time. UPDATE** Thanks for the copy/paste response WIX, but clearly as I mentioned in my review, I’ve already contacted you through your support channels and nothing has changed or been fixed in months. It thanks for taking the tine to copy/paste a completely irrelevant response 🙄.Version: 2.38008.0
✓ Lots of issues writing blog posts on dataThis app is a nightmare to use when writing/updating blog posts - especially when your internet connection is not perfect. Uploading photos is especially infuriating. Unless you have a perfectly stable 50mbps or faster connection (on my IPhone 12 Pro, I don’t always get this good of a connection on LTE), uploads will fail. Once a single upload fails, no more uploads will work until the app is restarted. There are buttons that say they allow you to “retry upload” but that button is a dead end and doesn’t do anything. You will not have another successful upload again, no matter the internet connection, unless you fully close and reopen the app. Often, after an unsuccessful photo upload, I can’t even save a draft of my post, so any progress I have made is lost. Updating my blog can take many infuriating hours of trying over and over again. The same problem with photo uploads happens with draft uploads. When you click “save as draft”, if the draft upload doesn’t work immediately (this happens often with LTE connection), you have no hope at saving your draft. You must lose your work and close/reopen the app to get anything to save. There is also no cue to tell you that a draft upload was successful or if it failed. Developers: PLEASE look at/fix/redesign the way your app interacts with the internet! I don’t want to have to move to another platform!! You are a web development company! This app shouldn’t feel like a beta!.Version: 2.61912.0
✓ Wix lacks customer serviceSubject: Extremely Displeased with Company's Refund Policy Dear WIX, I am writing to express my frustration and anger regarding your company's refund policy. I recently made a purchase from your website of premium, which turned out to be defective and unusable. When I contacted your customer service department, I was informed that I am not eligible for a refund, and I would have to get the item repaired or replaced. This is completely unacceptable and unfair. Why should I have to waste my time and money fixing something that I paid good money for and should have been in working order? Your company's lack of a proper refund policy reflects poorly on your commitment to customer satisfaction and quality products. I demand an immediate refund for my purchase, as I have the right to expect a product that is in good working condition. It is unjust and unacceptable that I should be forced to keep a faulty product and be subjected to additional expenses. If your company truly values its customers, then it needs to take responsibility for the faulty products that it sells and provide a satisfactory solution for customers who have received defective items. Otherwise, I will have no other choice but to take further legal action and escalate this matter to the appropriate authorities. I eagerly await your prompt response and resolution of this matter. Sincerely,.Version: 2.77548.0
✓ Love Wix!!!I am a local bakery business owner to the Stone Mountain, GA area and just started my website in wix a little over a month ago and I love the app! I was intimidated at first to create a website in my own but wix made it very easy and user friendly and I love it! One issue I have is in creating invoices on the mobile app. When you select the due date and go to preview the invoice it gives you the date before the date you selected. So then I have to go back in to edit the invoice and choose the date after the due date actually want in order to get the correct date. I hope this can be fixed soon! I have recommended wix to other local business owners looking for a great and easy way to build their own website. You guys have done a great job!.Version: 2.43725.0
✓ It’s FAKE.It has no Edit Or Build Your Website options..Version: 2.66975.0
✓ DifficultWix was not easy to use and trying to get someone to help is a joke. Sure u can chat, can’t find an email u go in circles. Building the site is complicated. I only had it 3 days and during a trial but they took out my $53 subscription anyways I canceled my subscription and my account 3 days later well within the 7 day window. Finally got assistance thru chat but that was short lived as they said they see everything but didn’t see my request to get refunded, naturally. I still have not got refunded nor has anyone reached out. Do they not have a regular customer support email since chats and call back take up too much time and the wait time is so long!? I recommend only using Wix if you know more than beginner and more than intermediate level on web building..Version: 2.72636.0
✓ Poor supportCannot find any support details, keep getting redirected back to a support page.Version: 2.38841.0
✓ Text editor could use workThe text editor for blog post content does not apply the principals of a capital letter after a full stop, nor does it support double tapping the space bar for a full stop. It doesn’t have autocorrect either..Version: 2.48477.0
✓ App is crashingPlease fix asap.Version: 2.69086.0
✓ Why did I bother again!My second time creating and paying for a 2 years premium business site with wix… second time of not a single sale or even enquiry. Yes I did all the seo, socials and Google etc.. nothing. I keep checking it’s even live!! (It is). I get an occasional visitor notification- from the USA (despite selecting UK region) but that’s it. I already have a website but I hoped with all the latest/flashy things a wix premium website was offering that it would far surpass the sales coming through my main website. Complete waste of my time, money and energy. Again. Certainly won’t be renewing or ever returning and i do Not recommend at all, which is a shame as I found the building part simple and enjoyable..Version: 2.64105.0
✓ Good but ProblemsIt’s good when it works. A lot of the time however the app doesn’t load analytics that I’m trying to access. I thought it might be a WiFi problem but it’s not as I switch to 4G and it still doesn’t work. I always try and see my traffic analytics and they never seem to load. Only on rare occasion. Happens with other analytics I try and access. I’ve also updated the app. It’s becoming frustrating.Version: 2.51949.0
✓ No longer able to edit website from app.I find that the removal of the edit and design feature on the app is an inconvenience because now I have to go email my photos that I’ve taken on my phone to my desktop in order to edit in Photos for my website. Before I could edit it, add them easily on the app and now I cannot, and it is rather annoying because if you cannot use the app for its original use, what the point of the app if we can’t use it to customize or build our websites? Not only that but I’m paying premium, if the things that were accessible to me aren’t anymore, why am I paying for something like this?.Version: 2.78662.0
✓ APP is a bit uselessThis app is a bit useless, as it’s always delayed or jams up. I had to delete from my phone and add again as it froze🤦♀️. Still a long way to go but better than nothing..Version: 2.74362.0
✓ Really bad for operator operate on the phoneCan’t search any products on the phone for owner or operators.Version: 2.81722.0
✓ Not What I ExpectedSo, things were perfectly fine at first. I was very excited to start my new journey as a blogger but then things got weird. I’ve advertisements and sponsorships of yours that usually discuss how “easy” and “fun” your app/site it but it’s kind of all over the place. It’s said to simple but some parts of it doesn’t really make sense. I can’t tell what I’m supposed to do from the get-go, which is the exact opposite from what you advertised. I’m very thankful an app/site like this exists but I wish it was simpler to use and not all messy. Like, seriously, starting from the get-go there were these most likely generic, already made posts I’m guessing everyone gets. The thing is, I don’t know why they’re there or how I could get rid of it since it’s kind of annoying. Also, I can’t tell if the name of my site is cut off or if I misspelled something or y’all misspelled it for some reason. It isn’t clarified and it’s not like it’s easy to change my site’s name on the app. In conclusion, I want to know, with a clear answer, what’s going on and why is it advertised to be simpler when really it’s stress inducing?.Version: 2.38841.0
✓ Bad supportThis website probably doesn’t deserve one star but you’re getting it from me. I’m upset that if I go to the website for this app and the support page is garbage. Someone created a fake account using another paid subscription websites name and is using my pictures WITHOUT my permission and is using fake videos and pictures of me to sell subscription and there’s no way to email the website to take down the page. I called for expert support and they couldn’t help and asked me to email the abuse department which isn’t on their website to begin with. The webpage needs to be taken down NOW without excuse. It is a complete fraud and the fact that they allowed people to make money off of that without verifying the person first is disguising..Version: 2.42573.0
✓ Lots of problemsThe moment I decided to download the app, I regretted it. When trying to edit your website descriptions, it doesn’t change. This is very annoying. It is not worth it if you are a begginner..Version: 2.57987.0
✓ Don’t gaslight meDropping this review by one star after complaining here —2 versions ago — and being directed via “developer response“ to email them with my problem. I I use this app to respond to website inquiries. You have a bug. It’s an accessibility bug and perhaps the nimble fingered amongst you don’t care, but speech to text disappears as soon as you finish dictating. I first pointed it out through the feedback link in the app. Bugs are normal, and no point shaming anyone publicly. But after I got no response, and after a few updates, I posted my grievance here in a negative review. I was directed to get in touch via email, where I documented the issue with a video. Again, no response. Two updates later, I’m updating my review. I’m halfway expecting the same reply to this one..Version: 2.81722.0
✓ It’s ok but…I was making a website then all of a sudden it froze and crashed then when I went on it it just got rid of my website and editing.Version: 2.48030.0
✓ Can’t Add Products from ipad?Enjoying the app, there’s a few bits with navigating how to rename photos that seem clunky but mainly enjoying so far. Have run into an error the last few days where I can’t add a new product, wondering if this is a live bug being investigated? Cheers Tom.Version: 2.84714.0
✓ Zero Stars - If possibleForced to migrate over from old app. New app doesn’t work. Can’t connect to site and appears to be no options to do this. Just asks me to “create” new blog, site etc. I just want to manage my current site and manage visitors. Can’t do either..Version: 2.48477.0
✓ No google indexingTrying to get your page to index on Google on this train wreck of a website is like trying to figure out the secret to antigravity and interstellar space travel. It’s a nightmare. Any other site you use it automatically indexes after two weeks, dear Wix, try spending a little less money on those annoying commercials on TV and a little more on your coders..Version: 2.82787.0
✓ Liars and stealersThey promised refund if i don’t like the paltform even after the policy period. I went back and they said no can’t do. I gave them the date i called their team member who promised refund and they said nobody contacted us! AVOID!!! Thanks to Shopify and GoDaddy they are way better!.Version: 2.85358.0
✓ App won’t openI don’t know what’s worse, the app not opening or the fact that I’m paying through the nose for inffused testimonials, and I can’t even connect to Facebook! Get your act together, or I’m gonna take my business elsewhere! Fix the dam app, it won’t even open. I even tried offloading the app and reinstalling it, and it still won’t open! It’s now 3 years !! Now voice to text doesn’t work in the WIX APP so it fails to type what is said. I have a couple of staff who have MS and typing is often difficult for them so voice to text helps with communication with clients but it seems once they say something the text vanishes and or only partially typed. I also tried it and it did the same for me even after update and deleted and reinstalled. Same thing!! Fix it!!.Version: 2.82688.0
✓ SCAM! TERRIBLE Cancellation Policy & Customer ServiceWIX is terrible. They make billions off the fine print. 1. Way too expensive and 2. They don’t tell you how terrible their cancellation policy and customer service is. It’s a complete scam. Don’t ever expect to talk to a real human. They don’t even have humans working customer service so the billions they are making are going to a select few I’m sure. I’ve thrown away hundreds of dollars accidentally clicking the wrong thing (because instructions are also terrible) and no one existed to help me. I had to submit an email request and it was simply just denied by a bot. They try to get you with discounts and then lock you in to a minimum of a year and the cancellation period to get a refund is only 14 days. DON’T WASTE YOUR MONEY!.Version: 2.69086.0
✓ Good start but needs workI like the idea, but it’s still connected to the spaces app. Unless you open up sections like bookings, services, blog etc on your spaces app you still can’t edit them. There is also limited access to client details, ie you can’t see their conversations immediately and you can’t filter by category. I would like to see an ability to control the app and website independently without needing to add them to the app and I’d like better contact admin facilities..Version: 2.41453.0
✓ Wix won’t allow us to accept payments....If zero stars was an option that would have been my choice. They took away our payments!!! How am I to have a website that I cannot accept payment on? So Wix once again has decided to make it even more difficult for store owners to manage and update our websites. They’ve also completely taken away payment methods for free account holders, preventing us from making any sales through our websites, unless we upgrade to a premium account. So over the corporate greed. Trying to provide for my family has become impossible with the wix platform. They won’t even allow us to use PayPal!!!! Their prices are so outrageous I can’t afford to upgrade. But preventing shop owners from taking payments? That’s just wrong! What’s the point of even allowing the s to create sites for free then? I’ve been a wix user for years. The service and platform has only gotten worse over the years..Version: 2.41870.0
✓ Great except for one thingI love this app. I’d love to give it five stars, but I have had an issue with members spamming other members on my site. I have turned ON join approval several times, and it keeps turning itself off. I have also turned OFF members being able to see other members, and it keeps turning back on I don’t know if it’s a bug or what. Also, why is it that we can’t delete members, from the app? We can only block them. Then when I delete them from my computer, they stay in my contacts. There’s no way to delete them at all even though they will NEVER be a client of mine..Version: 2.47648.0
✓ Scheduled blog post can’t be filtered by dateScheduled blog post can’t be filtered by date, which makes it difficult to figure out what dates you have posts scheduled for and which still need it. Makes the blog post feature much less usable through mobile. Web automatically sorts scheduled blog posts by date. Mobile only has the option to sort by author or category. Seems like it should be an easy fix to make the feature usable. I was hoping to be able to create blog posts on my iPad during downtime, but it’s not very easy to figure out where I need posts to decide on topics (ie, if I have a missing post in October near Halloween, that will have a different theme and undertone than if the missing post is in the spring). Seems like it shouldn’t be a hard fix to make this much more functional..Version: 2.82787.0
✓ Hotel App integration needs workI am using Wix for my accommodation business and integrated ‘Wix Hotels’, a premium function into my website to enable guest bookings and payment processing. Unfortunately the Wix owner App does not provide the same functionality as via web access, such as: Reservation calendar: No rate overlay! - this is a big one, as in the hospitality sector we constantly adjust rates, based on availability and comparable properties. The missing rate overlay for each date on the calendar almost negates the benefit of having one to begin with. Quick rate adjust - unfortunately nothing about this is quick on the app- you can’t select multiple dates at once - when the dialog finally opens, you can’t increase the date range to perform mass editing. Generally, the app (or it’s server) is very sluggish - I am on an enterprise level mesh network, with 150mbps download and 70mbps upload - the app speed is leaving a lot to be desired, up to the point I catch myself multi-tapping the same button as the app didn’t respond (iPhone 11 here, latest iOS with 100gb free storage and all apps closed in the background). I’ll keep updating this review, as I had planned on using the app more frequently (or perhaps not..).Version: 2.79527.0
✓ App not working since FridayI can’t open the app to Access my bookings I deleted the app reinstalled it also any nothing seems to be working.Version: 2.74362.0
✓ GarbageDownloaded the app as the desktop version kept on failing to load in. Simply wanted to alter some product descriptions on my website but the app repeatedly and consistently failed to register any typed letter I tried to add. Terrible programming and felt like back in the days of Windows 95 were at every corner there was a bit waiting. Don’t waste your time with this app..Version: 2.73593.0
✓ What’s the point?Pointless app for IPad, has no editor. The Wix online editor is not even compatible to use on an iPad, so I figured they created an app for IOS users, but no, it’s just an IOS app which gives NO benefits to IOS users, so why create this? I can’t edit My website in my iPad pro, I need to use a laptop, it’s 2022, and customers have been complaining about this for YEARS. Simple answer is to please create an app editor for IOS, not this pointless app. WIX is a leading web building company, astonishing..Version: 2.68111.0
✓ Now What?!I set up my premium website and it says it is published but I keep getting an error code - 1200 when trying to view it...now what???There isn’t a help option on the app either!.Version: 2.42202.0
✓ Great design- if only it workedI’m actually writing this as a request to wix to please stop the app from constantly telling me something went wrong and I have to refresh. Every time I look at something I have to refresh, close, open, etc at least 10 times. Sounds like I’m exaggerating and I wish I was, but I’m not. Sometimes I just give up and try again later. I understand that there may be days or times when something is happening in the technology world but I’ve been using this app for several months now and it’s like this every day, every time I use it. I need to be able to run my business without constant frustration. Please, please, please fix your app..Version: 2.47648.0
✓ Buggy and crashes galoreThis app needs alot of work. Ive wanted to edit my site on a number of occasions but before i can save anything the app crashes without saving. Also cant do much on it. Stick to the desktop this is a major waste of time..Version: 2.61194.0
✓ SlowExtremely slow haven’t made a post yet because it keeps freezing..Version: 2.82026.0
✓ Doesn’t send messagesI love this app for managing my business, however 90% of the time my responses to customers and potential clients does not send, but shows them that I have read it. May need a bug update?.Version: 2.46062.0
✓ New visitor to website not workingI just downloaded this but new site visitors not showing notifications on my iPhone. The wix spaces app does and works flawlessly. Will delete this app until fixed. Very important to see people visit our website. Thanks please fix ASAP. Love Wix in general. Live long and prosper!.Version: 2.42759.0
✓ Great app, when it loads90% of the time this app doesn’t load so it is useless. When it does load it’s fantastic for checking orders, updating stock, etc.Version: 2.46894.0
✓ Technical problemsI can’t create a website after the update.Version: 2.38841.0
✓ Not all featuresWhy would you include all other website based features but not include price quotes on the mobile app?? If there is anything that would be useful to have on a mobile app, it is the ability to do a quick quote while away from the desk. Wix has fallen way short here and it undermines the usefulness of the whole app. Sorry but one missing feature brings the whole app down.Version: 2.51949.0
✓ Analytics keeps resettingEvery time the app load after it has been closed (not minimised) the analytics section on the dashboard resets to the default setting. Changing and saving the analytics layout works, until the app restarts and then it is back to the default settings again. Please fix this..Version: 2.58441.0
✓ Restaurants - Reservations is a disgrace !!This critical function for a restaurant or cafe or bar is always having problems. Has currently been not functioning for a few days now with no support whatsoever except “we’re looking into it”. Bookings for a restaurant are the lifeblood of their website & Wix just doesn’t care !!! Pay them a fortune & they can’t deliver basically functionality. You are costing my business enormously !!! Customers cannot make bookings at my restaurants !!! Fix the issue like the priority it deserves !!! I highly highly recommend NOT using Wix, their support is slow, they seem to just not care at all. But of course they are happy to take your money !!! Disgraceful !!!!.Version: 2.71293.0
✓ User UnfriendlyI have had my wix website for over a year and I’ve never had so many problems with it. From clients unable to book, to constant errors on booking forum. It has been the most difficult to navigate..Version: 2.83056.0
✓ Can’t really see the point of this in addition to SpacesHaving both apps running is really confusing. You don’t know where you are half the time, it’s like two ferrets fighting in a sack. Make your mind up Wix in which it’s going to be. Once I deleted it all was fine again in managing my store. I wish Wix would pay more attention in implementing what users vote for (sometimes for several years) instead of putting out things that are not needed or even necessary. There are three platforms now, what on earth for I don’t know. They ALL rely on the same dated platform. You’ll never make a silk purse out of a pigs ear so just concentrate on one platform and polish it up..Version: 2.38574.0
✓ Clunky, not user friendly at allDownloaded because I use mobile more than computer and regularly need to access and update my website. While the app is clunky and hard to navigate, my single biggest issue is the lack of user friendliness. When I publish a blog I cannot read it in the app. When I try, I get immovable and frustrating adverts to download “Wix Spaces”… I should not have to download another app just to read the blog I’ve published..! It’s becoming so tedious I’m now exploring alternative website hosts as Wix clearly isn’t up to the simplicity I require..Version: 2.46894.0
✓ Doesn’t load anythingApp takes forever to add a new section and always says “can’t do this action now try again later” very frustrating..Version: 2.55003.0
✓ Steal your money and waste your time!This app and website is the worst on building and creating a website! Simply because they ask you what plan you want and no matter what plan you choose if you don’t pay for a full year they don’t publish your website! They stole my money! I want my money back and will leave this trash and will advise everyone to avoid it according to my recent experience and my previous experience too! I created a website with them for almost 4 years and all of sadden they banned it; no costumer service or WIX representative contacted me at all! I tried thousand times to get my website back and I couldn’t! So, I decided to create a new one paid $36 monthly, but my website is not published just because I did not choose the yearly f plan!!! The least yearly plan costs something like $350! With that money you can give it to a computer expert and he/she will create you the best website! WIX is the worst and all good feedback for it had been written by the wix team apparently! The worst experience I’ve ever had! Don’t waste your time or your money! Save it and find a better way! WIX IS Not recommended at all! And yes, I want my money back and I don’t need your trashy website! I’m done! But will talk everywhere about this and how they steal money and give nothing and no service! This should be reported and be banned! It’s not acceptable at all!.Version: 2.66975.0
✓ Can’t edit my siteNo matter how many times I edited it, nothing has changed!.Version: 2.60317.0
✓ Please fix the invoice searchAfter the latest upgrade, I can no longer search invoices on my phone. Please fix this asap..Version: 2.66975.0
✓ L’application ne s’ouvre plusAprès la mise à jour, l’application ne s’ouvre plus..Version: 2.74234.0
✓ No support broken system 😳 never get answersWhen you make calls on the business line - it may get blocked because wix does not allow it to be in your name and then it’s counted as spam. Also have spent hours now because if I call out which I should be able on business line It goes back to my voice mail. Written several emails with just robots answering and no response. When someone does call - they just claim they don’t know and escalate it. Then all I get is a email again with a stupid response on WHAT I need to do that has been done. So nothing ever done except broken system. So They get your money still and you can’t get service. convenient! 😳.Version: 2.80812.0
✓ GROS PROBLÈMEÀ chaque amélioration il y a des problèmes. Présentement je ne suis plus capable de réserver en ligne..Version: 2.70444.0
✓ BadLiterally the worlds worst website editor ever. So hard to use and looks terrible. I’m making a portfolio and it cuts off images I put in and won’t let me reshape them. Not clear on how to get from one page to the next. Absolute rubbish. I don’t even know what to do now since I have a strict deadline so thanks Wix for ruining my portfolio. Would recommend this to anyone.Version: 2.71044.0
✓ Cool app but learning HTML/CSS/JS is a lot betterIt has some okay features but not everything that you can do in HTML.Version: 2.50435.0
✓ Update made it worseThe app was great until a recent update made invoicing my clients impossible from my phone.. removed the download as pdf option, why? Also hard to figure out how to duplicate an invoice, when before it was just a few clicks. I can’t share invoices with my clients any other way but through the wix automated website or by sending them a link. Please fix this..Version: 2.72780.0
✓ Very buggyI tried to make a website for a project but the app would add on things that my service would do but that was not a problem you could just remove it. When I would remove the unwanted things it wouldn’t go away and I had to refresh the app adleast 30 times before it would remove the unwanted things.Version: 2.69086.0
✓ GlitchesI’ve continued to have glitches where I’ll spend hours working on a blog, go to add a photo or video, when the pic or video is picked the app goes back to the blog post to a blank screen where you can only see the top bar (X Create Post Next), nothing else. Clicking “next” or “x” does nothing. So I have to exit out of the app, which deletes all my hard work. This has happened MULTIPLE times this past week. I have the latest update, my phone is an iPhone 13 Pro Max. And I’m sick of it. Also, I signed up on my iPhone using my iCloud. It didn’t let me make a password bc it used my iCloud info. I’ve tried to log onto my laptop and can’t because I never created a password and the app won’t let me reset my password- even by using the blocked iCloud fake email..Version: 2.72965.0
✓ I love wix, but this app need work!I love the website I can build with wix but this app is very poor! It constantly crashes making it harder to upload stock to your website store. I have had this upload banner at the bottom of my screen now for months saying uploading and every time I click cancel it does nothing! It’s getting very frustrating! The choice you click when creating a website doesn’t alway register for example I clicked portfolio and it gave me an online store when that wasn’t what I wanted. When I click online store it says I have a product option between physical or digital items, but when I click my options which is digital it does not register and keeps them in a physical copy. I do like that it lets you know when people are on your website, I love wix but this app does not make it easy to manage your website and stores.. I’m currently removing over 190 products that are no longer Available in my store due to new stock, and I have to click each product manually which is taking a very long time, i wish their were more options on removing products for example,. Remove all? All in all the websites it’s self perfect! This app to help manage those websites is not! This app needs work and the updates don’t seem to be doing anything, i updated this app two days ago and it has been constantly crashing ever since!.Version: 2.71044.0
✓ Poor Poor Poor securityRecently, there was a purchase on my account for a domain name and this purchase did not belong to me. I tried contacting Wix through their refund request form THREE TIMES. All three times the refund came back as denied. Then, I got in touch with Kateryna from Customer Service who then fluffed that my refund was not available despite this purchase not made by me. This reflects incredibly poorly on Wix and their security. Their website functions are great but i’d give customer service a 0/10. If you want better customer service i’d strongly suggest squarespace.Version: 2.83422.0
✓ Urgently needs updating!Been using this for close to a year now but recently it’s a bit useless. Nothing will load correctly or takes ages doing so. I’ve been trying to manage my products for the past hour and it keeps failing to load. Can you at least make it accessible through the website on iOS? I desperately need to update my products as some are now out of stock, but I’m unable to do so with this stupid app!.Version: 2.56226.0
✓ Used to love the appI used to love this app and website and now can no longer upload photos from my phone. Wth.Version: 2.79787.0
✓ Can’t cope any longerFor years I’ve used Wix and each time remember why I stop using them. It’s not straight forward to log in online nor is it easy to use the app. With the app all looks perfect, to then you review and it’s wrong and then re edit. It’s then again perfect in the edit so you go to publish.. still wrong. It’s so frustrating and no matter how many times you close and reopen the app it’s still exhausting. Why so difficult ?, I’ve every intention to purchase the full package but with this stress I’m thinking why bother yet again. Please don’t waste your time..Version: 2.52812.0
✓ Stop changing things!!!!!I am forced to use this app because I used Wix to make my online store and website. I cannot tell you how many times they have made my life difficult because they constantly feel the need to "update" their App!! With every update they've made they've made it much more difficult for me to manage my store/orders! Back in early 2018 when I first started using them the App was AWESOME! I loved it! It was so easy to use and made my running my business so easy. Since then they have constantly messed with it, making it very difficult for me. Today, they made me update the App in order to view my orders...and now they are also forcing me to get another App installed to view my orders! This is insane! PLEASE PLEASE STOP THIS! That old saying...."if it ain't broke... don't fix it" could teach you something here!.Version: 2.46535.0
✓ Be Careful with your subscription plans! No refunds!So it turns out if you change your subscription plans. They still continue to charge you for the previous one. You can basically have multiple plans on one account. Even if they are not connected to your website. I decided to try the unlimited business plan. I wasn't getting a lot on sales so I went back to a regular website with no store and decided to pay for a full year (probably a bad idea cause now i have no leverage). I check back and there still charging me monthly! I decided to give a call and they said I was able to submit a special request. REFUND DENIED. Even though i wasnt using the $38ish a month subscription. So one year from now I guess ill get a professional website built. Not by wix of course!.Version: 2.42202.0
✓ BuggySo many bugs. Causes HUGE problems for a booking based based business. We are looking at switching products cause of their problems..Version: 2.71293.0
✓ LaboriousTerribly slow to load, can’t alter anything on my iPad so have to get laptop out- quite good value for the cost and admittedly my skills are basic using it, but needs to work faster and be able to update without laptop every time.Version: 2.63213.0
✓ Dla mardJe peux rien modifier..Version: 2.58181.0
✓ Won’t let you upload PhotosThis app won’t let me use only selected photos, and will only work if I give it full access to my photo library. It should function with only selected photos. The website I manage for an organization has no business having access to all the photos in my library. It’s creepy. Do better Wix.Version: 2.80812.0
✓ Worst support ever!Wix, a couple years ago was incredible effective with their support. Now they became the worst! Impossible to join anybody. When you finally find somewhere how to join, you reach a junior with absolutely no knowledge on technicality… And that, is if you speak English… cause now the support is only by phone… and only English is possible… So they have great possibilities with many features, but DONT EXPECT SUPPORT, your are not a client you are an income. $.Version: 2.83422.0
✓ Update mania4 updates in 9 days, that’s real banana software. Don’t release your updates until it has been tested if it actually works. 350 megabytes sizes is completely unnecessary every time of a new release. Not happy..Version: 2.61194.0
✓ Easy to use but wix lieThe say it’s free but reality is you have to pay minimum $50 per month.Version: 2.49096.0
✓ Need of a MAJOR FixI don’t really mind the rest of the app, it’s intuitive enough, but the biggest issue I have comes with uploading photos from my iPhone. Every time I try, the app doesn’t do anything at all. I’ve tried switching from selected photos and all photos options on my device, but it never opens my photos to select for upload. It’s really frustrating as I need these photos for my blog posts and sometimes I’m away from home. I want to meet my personal deadlines, but it’s difficult when I’m away from my core computer. I thought this would be a great alternative, but as is, it’s only frustrating..Version: 2.57425.0
✓ Below averageOver all just a decent app, recently I did not receive payouts for a month with no explanation or warning and if I would’ve went 2 more days with out noticing the funds would have been returned to clients for services that were already provided This platform has many small things that need to be fixed; only clients get appointment reminders the only way for employees or owners to get reminders is to set up automations which only allows a emailed reminder :/ which isn’t helpful Editing bookings is limited; when editing a future appointment you are unable to edit the actual service if a client wishes to change something (unless it’s the time or date) which throws off all of the statistics and revenue if the services have price differences or add ons and also time differences which can leave you over booked if you don’t manually change the time frame and remember that the appointment isn’t what’s actually shown (EX: a client books hair coloring service then only wants a wash … you have to manually change the time frame and verbally give them a new price and remember said price and there’s is no way to adjust the new price for this service so the income is updated or just simply for peace of mind to see what your day actually look like in the calendar because it will still appear as the initial service they booked for and the only way around it is for them to cancel and rebook with a new deposit ).Version: 2.68726.0
✓ Absolutly usless:(Non usable website maker.Version: 2.50435.0
✓ Not worth the money.Typing product descriptions has the same issues as the old app did. Editing pictures is also very clunky. Uploading products from the mobile app basically never works out properly and I have to go and edit them from my desktop anyway. Admittedly I am new to building an online store but this doesn’t feel intuitive at all. I’m very frustrated with wix generally and find their website dashboard really difficult to use. Some options that should be obvious and easy to find are either not options or very difficult to locate..Version: 2.42940.0
✓ Not workingAfter the update the app stops working. Still not working after the update..Version: 2.74234.0
🙂 Wix Owner - Website Builder Positive Reviews
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