- 89.4LEGITIMACY SCORE
- 89.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Carl: Plant & Tree Identifier App Complaints & User Negative Comments 2024
Carl: Plant & Tree Identifier app received 57 complaints, negative comments and reviews by users. Have you ever had a bad experience using Carl: Plant & Tree Identifier? Can you share your negative thoughts about carl: plant & tree identifier?
Please wait! Carl: Plant & Tree Identifier Facebook comments loading...
Carl: Plant & Tree Identifier for Negative User Reviews
✓ Inaccurate at best…ploy for paid subscriptionI just downloaded this app, and took it on a test mission around my yard where I know exactly what I have planted. It did not correctly identify my peonies at all. In fact it gave me different results with different photos of the same plant. I continued to get misidentified plants. Before I could use the app, the immediate target was to get me to sign up for the premium membership to the tune of $199 for a lifetime membership or $7.99 per week. Really don’t think anyone would get their money’s worth from this crap app..Version: 1.5.0
✓ Terrible appThis isn't anything like the ads say. It doesn't identify the plants correctly and doesn't give you these kinds of solutions. Not even close. Google is better than this. I actually may report them to the Better Business Bureau for false advertising. DON'T BELIEVE ANYTHING ABOUT IT. Reading the response to another negative review, and their "solutions", my photos were clear. It is not our job to help develop their app. I stupidly bought the lifetime subscription, and they wouldn't give me my money back for an app that doesn't even come close to what they say it does. Don't buy it. Ever..Version: 1.7.0
✓ So UpsetMy account was charged 11.29 the day after I downloaded the app. I was to have a 3 day free trail. What a scam. I can’t cancel and now have to pay for my bank to stop any and all payment. This app is a scam and a fraud. Unhappy !!!.Version: 1.17.0
✓ Not freeI read the reviews first and noted that you had replied to many saying that the plant ID function was free, however you cannot use any function without picking a subscription, so not free? I would like to try before I consider buying, I would NOT like to give permission to take any payments before I try it. Yet that seems to be the only way to open the app? I notice three different costs, are both lifetime subscriptions the same? There isn’t enough information given to be able to chose which is best.Version: 1.3.1
✓ Canceling my subscriptionI went to the app and canceled the subscription the first day of the free trial asked me why I was canceling and gave them a answer. Was still charged 8.55 and when I went back to check to the “manage my subscription” In settings I clicked on it and it will not let me click on it has “premium status (active)” and it’s not letting me click on it I have to go into my apple subscription through my apple phone through the purchase history. Am I able to get refunded this? And how do I go about it.. I am hoping it does not charge me again because it was canceled before the free trial ended and still charged me..Version: 1.2.1
✓ False advertisingThis app’s advertising tells you you’ll just be able to point your camera at a plant and it will give you an instant diagnosis. I’m actuality, it points you to typical plant diseases that are irrelevant to your plant. My biggest complaint is that it’s library is extremely limited; it has almost none of the plants i have searched for. This was a total waste of money for me and I have found a simple Google search to be more helpful..Version: 1.6.0
✓ Canceling a subscription doesn’t workI purchased a weekly subscription and then realized I didn’t need the app that much so I canceled within the 24 hour time frame. The app kept charging me every week even though I canceled so I emailed through the form provided and never got a response. I sent messages through IG and someone responded but couldn’t help me. After many weeks, I ended up having to turn off my Apple Pay auto payment options so I wouldn’t keep getting charged. The company does not have a phone number to call for support either..Version: 1.12.0
✓ Not as describedI love gardening, absolutely love it. I do have issues with plants and saw this add on Facebook. I saw how it shows to take a pic and it diagnose what the problem is then gives you a remedy- brilliant! Except it doesn’t- very disappointing. I downloaded the app for that reason all your app did was described the plant and give me information about it. Which is great but I loved the idea, home made ideas on how to revive or help keep a plant alive..Version: 1.16.1
✓ Waste of money!Does not diagnose issues with plants. It comes up with the same possibilities each time! Not per the ad I saw at all! I would love my money back. I did receive comments back from development team. I still want my money back. The suggestion to contact customer service when I want diagnosis of problems with my plan is ridiculous. Your video shows the app doing that, not via email. If I wanted to use email to diagnose my plant I would not have purchased the app. Thumbs continue to face down..Version: 1.10.1
✓ DifficileDifficulté a trouver les plante alocasia et dautre sorte.Version: 1.19.0
✓ Charged when never used appDownload the app and was not aware that I would be charged right away. I want a refund for the amount of 9.99. I have already filed a dispute with PayPal..Version: 1.7.0
✓ It’s NOT FREE and stupidly expensiveAs every other review states it’s not free and the trial entails entering a subscription which you can cancel, which I assume you are hoping people will forget to and you rake in the cash. £7 a week (£364 a year)!!!! Really!!! I suppose I’ll get the copy and past response as everyone else got “Dear valued customer…..”.Version: 1.10.1
✓ Waste of moneyApp has yet to diagnose one of my plant problems correctly. It has trouble identifying my plants. I am more than disappointed. What a waste of money! I purchased it based on the fact that it said I could use photos of my plants to identify a problem with my plants. Every time I send pictures of my plants, it pulls up three possibilities but none of them even look close to my plants leaves and they seem to be the same for a variety of different leaves and plants. This app was obviously released before they had developed enough variables to properly diagnose and treat plants. Total waste of money! The only thing it does provide is a set of how to’s for your plant so you could narrow it down yourself, but I could get that info from the internet without buying the app. Also my bad, I was not looking to record every time I water etc. I just find the app to be less That user friendly or what I expected. But maybe it will be great for you if you like recording details of plant care. I don’t have time for that..Version: 1.3.0
✓ Hard to use, database run short, unfriendly interfaceI never got to the point that I need to leave a bad review for an app, but Carl is so disappointing. I was looking for apps helping me better taking care of my plants. Carl requires membership to have access to the app. I continued with three day free trial and 7.99/ week after that out of curiosity. I’m willing to pay for good service. However, I couldn’t find my plants and the interface was also not ideal. I canceled the membership in the app immediately and never used it again. Surprisingly, I found it kept charging me for 7.99 per week afterwards until I canceled from apple’s subscription. I tried to communicate with customer service and the only access is the write feedback in the app. Interestingly, it always shows “something went wrong” message when I click on the messages in “My feedback.” Carl really need to improve their product, both frontend and backend, and work on increasing the database. I strongly disrecommended this app based on my awful experience..Version: 1.4.2
✓ Not a great identifierI tried to use this app several times, and it struggled to identify the plants every time. I even tried to use it on a very simple plant, which was a chrysanthemum, and it still couldn’t identify it. I tested this app against the plantr app and the “picture this” app and both of those apps were able to pick up the image better than this one..Version: 1.8.0
✓ I was charged for the app after only 4 days.I recently download this app as a free trial. It clearly stated that it was a seven day free trial. I was charged after day four. That is not OK I also check the box that said notify me before being charged because I would’ve canceled it because I wasn’t overly impressed. I also contacted the app support soWe’ll see what happens and I might be updating my review. If not finding a way report the development company depend on their response..Version: 1.3.0
✓ CrooksI signed up for the free trial. Was charged $11.29 two days later. They charge $9.99 per DAY. Very difficult to cancel - I’m not even sure if I was successful. You’ll get very friendly replies to your queries, but BEWARE. I can see now why the company calls itself Vortemol … they are outright telling you they are Voldemort! The warning was there but I was sucked in. Don’t be like me. Heed the reviews..Version: 1.3.0
✓ Won’t help if you don’t already know the problemI was interested in the diagnostic portion and tried it on a hydroponic tomato with spider mites. I got about 10 possible answers ranging from lack of water (um, it’s hydroponic) to shield bugs, to thrips. I also tried it on a Bearss lime and it couldn’t determine anything more than that it was a citrus. So I typed in the name and took a photo of a leaf with water damage. Again, I got a list of about 10 possibilities ranging from bacterial to (again) thrips and also aphids. So if you don’t know your problem, this app is going to charge you after 3 days to do as much research as you could for free online. A total ripoff..Version: 1.4.2
✓ Scam AlertSo much for the 3 day trial. Cancelled the sub as the App was ok, but not brilliant. Then got charged for a month. BEWARE.Version: 1.16.0
✓ Doesn’t work and premium package is no refundableI selected the premium package because it was the best price but they mislead you by making you think that there is a trial period. There is not and I was charged $53 for this app. I used it on my jalapeño plant that isn’t doing well and after several attempts, it never correctly identified the plant. I contacted customer support who actually responded very quickly but said that the package was non refundable and to just delete the app. Very misleading and fraudulent. The app doesn’t even work! Beware!!!! It won’t let you proceed to use the app unless you select a package..Version: 1.4.0
✓ DO NOT DOWNLOADI would give it a negative hundred stars if I could. This App will charge you once every five days $7.99, this is no joke. I promise you, beware and it doesn’t even work it’s total crap. It couldn’t recognize any of my plants, which are a snake plant, a money tree and aloe vera plant. So the fact that it can’t recognize them is pretty sad. They are pretty common plants if you ask me. I hope you read this before you purchase good luck!.Version: 1.2.3
✓ Not greatThe plant id is pretty inaccurate and the diagnosis is vague or says it's healthy (when it's clearly not) don't bother with a subscription!.Version: 1.10.1
✓ Is not freeeeeeeeeee🙄😓Is not freeeee 😓😓.Version: 1.9.0
✓ Can’t cancel the subscription Please do not subscribeDon’t subscribe can’t delete it.Version: 1.8.0
✓ Difficult to delete subscription.Got a 3 day trial. Didnt really work on my plant properly so cancelled my subscription in their settings. It said it would be processed but after 2 days was still showing as active. I had to delete subscription through Apple. Shouldn’t be this hard to delete a free trial. Be aware!.Version: 1.16.1
✓ Beware of scam pricingIf you have a weekly membership and convert to lifetime, the app will keep billing you every week unless you actively take steps to cancel the original weekly subscription. To be clear: there is no added benefit of double paying for services. Every other app that I have used is ethical enough to automatically adjust the subscription in these instances. If you reach out to customer service you will be directed to their fine print. Be very careful with this app!!.Version: 1.15.1
✓ Carl is killing my plantsI have quite a lot of plants and I thought this would be a great way of tracking the watering regime. Paid for premium and my plants are literally dying. I have before and after picture and it’s really annoying when I compare them. You pay for premium and you further need to pay to ask a question. £20 per question!!! I don’t think the watering recommendations are accurate. I want a refund!.Version: 1.15.1
✓ Beware of this appI signed up for the free trial, and then cancelled the trial on the very same day. I sent them an email right after Cancelling to confirm the cancellation. I looked at my visa statement one month later to learn that I’ve been charged over 60 dollars to this app over 5 weeks. There is no “cancel subscription” option on the app, contrary to the instructions that the support team keeps spending, so I’ve had to call VISA to have them take care of the charges in an ongoing basis. Such a pain. Still am receiving charges with no clear way on how to stop them..Version: 1.2.3
✓ Bad Choice For MeI can’t even load this app. It requires things I’ve never heard of. Unable to determine how to apply my money to another app. Terms of Service, etc., state that the developers of the app will spread my personal information all over creation, while assuring that my information is secure. Guess which one of those assurances I believe. This is not the app for me. Perhaps you will find it a good solution for your questions about plants..Version: 1.2.2
✓ Carl plantDon’t buy because you cannot cancel and they still keep taking your money even thou you have asked months ago to cancel your subscription.Version: 1.11.1
✓ Misleading appDo not download this app. You are unable to delete the account. You will also be charged more than the app states you will be charged. You will not get an answer from customer support or your money back. Avoid this app at all costs!!.Version: 1.8.0
✓ Don’t waste your timeThis app won’t allow you to end your payment here day trial. It is my second day and I am trying to cancel because it doesn’t tell me what to do for my drooping plant. When I get to settings and manage your subscription, I he only option available for me is life time subscription. I don’t want to any subscription! I try to send feedback on hey the app and it says message not sent….Version: 1.2.3
✓ Cancellation processHello all fellow new users, If you’re trying to find a way to cancel subscription of the app, after you’ve decided it’s not up to your likings. There’s going to be a trick to it, you have to delete the app itself and a pop up will show up asking cancellation and manage your subscription before deletion. I was informed to go to mobile settings to cancel or logically within the app. That is the TRICK, I figured it. Please read this review before purchasing. They need to inform us of this beforehand, that is very much false advertising..Version: 1.2.2
✓ Don’t download the appThere’s very very small writing that states you will sign up for a subscription once you click the confirm account. It’s basically a scam.Version: 1.13.0
✓ A long way to goI was super excited about Carl and become quickly disappointed. I think the intent is good but it has a long way to go. Every single time I took a picture it gave me a completely different plant bar 1 time & it was on the 2nd picture I took. Sorry guys, I wish you luck. I think I will try again when you have better data..Version: 1.6.0
✓ Beware, cancel thru iCloud not AppThis app make its easy to upgrade and pay more, but hides how to unsubscribe. It appears that you can cancel from inside the app using the “manage subscription” tab but that is not true. You must go to apple settings, your name for iCloud, subscriptions, and then cancel there. This is a scam way of getting $7.99 from thousands of unsuspecting trial users who thought they cancelled. Customer support states “it’s in our terms, non refundable” and hides behind their policy. Beware..Version: 1.6.0
✓ BewareThis app seems interesting but you have to create an account and immediately find out there is almost nothing free. I can’t see an option to cancel the account..Version: 1.2.1
✓ Total SCAM!!There is no FREE TRAIL, Even if you cancel right after the subscription!!! they charged me $7.99 and I reached out and they never got back to me,, here’s my story: I had a 7 day trial down to three, it’s was July 21 they had in parentheses July 24 they will start the charge if not canceled will be charge, I had til the July 31, it was on my receipt in my email. Aug 3 they charged me and I canceled this the same day I signed up, and never received a email for it being canceled, but my subscription said it was to end on the 31st. Yet tho I never Authorized a payment to go thru and they took it anyway. I am having apple handle it now since the failed to contact me..Version: 1.20.2
✓ Also unable to cancel!I tried to cancel my membership, I went to settings, manage my subscription, but the only option I’m given is to upgrade. I contacted customer support and they told me to do what I already did and said they will not refund my money. They got two weeks on 8.99 out of me so far. 😡 the reason I cancelled is because the information I got about my plants was completely false. It told me one of my plants was healthy even though it was clearly dead ( I took photos of that plant on purpose) others were mis-identified. I bought a book on house plants and succulents which is way better than this app. That’s why I get for trying the easy way..Version: 1.2.3
✓ Good plant infoThis app has good plant information and I downloaded it because it advertised a lifetime price however after downloading it, there isn’t a life time subscription option so I’m a little disappointed. Attempted to contact support and yet no response. After contacting the support team via the email from the review response rather than the contact via the app, I received timely responses to my concerns and seem to be actively getting addressed! Completely satisfied at this time!.Version: 1.19.0
✓ Steep Price pointI used this on a couple of different plants in various stages and conditions. It was useful for identifying but I found that I had to dig a little to find info on suggested care. It’s there, you just have to look. I like that it lets you work out Care plans. I am not a fan of the price point. I was onboard when I thought it was $7.99 per month but it’s actually $7.99 per week… The 3-day Trial did not allow for enough time for me to confirm that their suggested Care would be effective. Maybe when it’s a monthly fee instead of a weekly….Version: 1.16.0
✓ Do not sign up for thisI really wanted to like this app! I do not have a green thumb so any additional support would be great. I signed up for the free trial and on day one I tried this with 2 different plants. Neither time did it correctly identify what was going on nor could it tell me exactly what kind of plant it was. So, I went in and inactivated my membership, thinking that would end things. A few days later I was charged. When I reached out to customer support they said they can’t refund me. Unacceptable in my opinion… and leaves a bad taste in my mouth. I deleted the app now… and have to reach out to apple store to make sure I’m not charged again! 👎.Version: 1.6.0
✓ Total Fail & Free Trial ScamI downloaded app based on 7 day free trial offer. I immediately tried it, adhering carefully to instructions, for 5 houseplants. The app initially misidentified 4/5, and never got 2 off them after multiple attempts. It also identified an obviously sick plant as being healthy. Within 30 minutes, i knew this app was useless for me and i canceled the subscription in my apple account. I also tried to cancel within the app itself in “Manage Subscription”, but that would only allow me to upgrade. I did not choose that option, but somehow even visiting that section triggered a new round of welcome emails confirming my weekly subscription. I saw that the $8.80 charge was already pending on my payment method. Today, 7 days later, the charge finalized. Huge hassle canceling this and disputing the charge. Not useful and not ethical..Version: 1.18.0
✓ Vague Care & Disease DiagnosisI purchased the app to help with care and troubleshooting of struggling plants. First of all, the identification of some plants is flawed. Secondly, several disease diagnoses were fungus. However, the pictures didn’t match my plant damage. Also, the watering and fertilizing frequency doesn’t match the instructions that came with the plant. The light sensor doesn’t seem accurate. Finally, the cost… too expensive..Version: 1.3.0
✓ Wrong IDI’m giving this 3 stars because of the plant identifier. I’ve used it and it’s been accurate and used it and it’s been way off. Now it could be because of the angle of the photo or it can be because it is just inaccurate. For example I used it to identify my spinach plant and it came back as beetroot after changing my angle it came back as a weed. After paying $100 for full access, I feel as though this shouldn't happen and it should be more accurate than what it is..Version: 1.20.0
✓ Had high hopes…I downloaded and paid $50 for this app as I wanted a resource to help diagnose an issue with one of my plants. The app was able to identify the plant but unable to diagnose the issue so I reached out to customer support. They told me they couldn’t help me but thanked me for the feedback to help improve their app and algorithms. I asked for a refund bc their app could not provide the service I paid for and they refused. Now I have to go through the hassle of disputing with my credit card company. Beware before you purchase as it’s not a cheap app!!.Version: 1.4.2
✓ Said free trial but I was charged £6.99I thought I was getting a free trial but I’ve been billed. Even before I realised this, I’d tried it on my plants and while it identified them, it didn’t identify the problem with one of them..Version: 1.3.0
✓ They triedIt just doesn’t work. They need more sources on a photo scan versus generic spit outs. Idea: great. Execution: let’s just say sub par. I don’t mind subscriptions but just 3 days to try it? Come on now. Give it a month at least - perennials and similar require more time so ascertain simple facets of overwatering, time of year and so on. Also the image recognizes option software basically doesn’t do jack. Hopes are high. Currently - no thank you. Asking for that much money upfront without proven success or development on the back end…yeah not so much..Version: 1.5.0
✓ Don’t be fooledThe Carl app appears to be free but it really isn’t. If you want your plant diagnosed it’s going to cost you. I signed up for the free three day trial and immediately regretted it. It did not identify the problem. So when I tried to cancel the subscription, the three day trial, there is nowhere in the app to do that. What I then had to do was go into the Apple App Store, select the headshot icon on the top right, then go to subscriptions, and cancel the Carl subscription there. I hope this works because a lot of other customers have been charged even though they tried to cancel the subscription. I am keeping my fingers crossed and deleting this app immediately..Version: 1.6.0
✓ ***Because zero stars isn’t an option***DO NOT WASTE YOUR MONEY ON THIS APP. It is not user friendly and if you subscribe to the “free” trial, they charge you even after you cancel it within the specified timeframe. Then they hide behind their cancellation policy which is poorly written and does not offer adequate cancellation instructions. Their customer service is a joke. They had the audacity to offer me a discounted price on a subscription I didn’t want in the first place, instead of simply refunding my money..Version: 1.9.0
✓ KimCanceled this app within minutes because it could not identify my cactus correctly. I was just testing to see how good it was. They still charged me the $8.+ fee and now I can not contact them. They say I have no account and the my email is not registered, even though I am using the same email apple sent the notification to in regards to the fee. Should of been a 3 day trial and I only used for about 20 minutes. Totally frustrating! They stole from me..Version: 1.15.1
✓ Membership cancellationThis app is horrible all around. I had terrible experience with trying to use it as it didn’t do anything as advertised. Then once I tried to cancel this subscription they only offered to upgrade. I contacted them ( which is difficult by itself) and got round about answers to cancel the subscription. Finally had to google it. This is a scam to try and charge you weekly and they make it hard to stop it!.Version: 1.10.1
✓ Fraud, ScamThey don’t have an option to cancel membership in app as advertised. It’s “blocked” from allowing you to do so. Scanned one plant 3 times, great photo, great light, wouldn’t identify plant. If you don’t end prior to membership they charge you $30 A MONTH!!!! I notified to cancel and they keep arguing I should take a better photo and won’t cancel. Says on their terms you can do it yourself, untrue. I’m filing with apple and BBB for FRAUD. Do not use this APP!!.Version: 1.8.0
✓ Needs to be more accurateHave a small garden on my property just to see what it would come up with for a zucchini plant tried it six different times still came up with pumpkin. You expect someone to pay as much as $150 a year for an app to identify plants make sure it’s accurate!.Version: 1.3.0
✓ Not worth the price - lacksWhile the app is great at identifying specific species of plants, it lacks in identifying the correct ailment or diseases. The app will give a number of options of possible issues and sometimes none of them being correct. This app get gets a C- due to high price point and poor functionality..Version: 1.6.0
✓ So expensiveSo expensive, I didn’t bother trying after registering. They should show pricing before downloading and before forcing you to register. Skip this app and avoid the disappointment.Version: 1.2.1
✓ Canceling my subscriptionI tried this programs which offered a 3 day free trial app. I have been trying to cancel this after 1 day and the app will not let me cancel. I noticed another person had the same issue. I will be contacting my credit card company and disputing any charges this app will try to go forward with. Please fix your app right away so no one else falls into this trap. Honor your offer of 3 free days. I want out as of today. Do not charge my card..Version: 1.2.2
🙂 Carl: Plant & Tree Identifier Positive Reviews
Carl: Plant & Tree Identifier works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Carl: Plant & Tree Identifier.
⛔ Carl: Plant & Tree Identifier Problems
