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HomeTown Fan App Complaints & User Negative Comments 2024
HomeTown Fan app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using HomeTown Fan? Can you share your negative thoughts about hometown fan?
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HomeTown Fan for Negative User Reviews
✓ Screen displaying ticketsThe screen displaying the tickets to purchase and quantity is confusing because it’s squashed together and it’s confusing because you’re clicking on the four dollar student tickets and the adults options are too close together and you have to go back and clear your cart in order to start all over again or it will keep adding the amount in top of that..Version: 2.9.1
✓ Terrible. Please don’t use.Our school district is forcing us to use this app. I’ve used it 3 times and had problems twice. Now I’ve paid for tickets but didn’t get an email, have no tickets in the app, and can’t speak to anyone on the phone. Other districts use different apps that work as expected. This app is garbage. I’ll give it one star because it worked once..Version: 2.9.1
✓ ExhaustedI attend sporting events all year long, through different leagues, & organizations, but this is by far the worst experience I have ever had to purchase tickets! The registration process is ridiculous to say the least and none of the staff have a clue as to how they can assist you. On top of that most of the staff is rude and impatient with parents who just want to support their student athletes..Version: 2.13.2
✓ No tracking when buying season passI purchased a pass of 10 tickets, but there’s no tracking to show how many I have used or have left. I sent the recommendation after inquiring through ‘contact us’. It seems like an easy thing to add and save a lot of frustration..Version: 2.9.1
✓ A bit annoyingLike most reviewers I agree it’s dumb that you can’t save your payment info. Instead I buy the tickets on safari (since my card info auto fills) and then the tickets are there in the app for easy access..Version: 2.2.1
✓ Flex pass-cannot monitor remaining tickets?!?!After purchasing a flex pass with 20 tickets- there is no way to track or monitor how many tickets are remaining!!! And customer support also has not been able to find this information for me after 4 attempts to reach out. How can this be so difficult? I’ve now wasted hours trying to get information which should be built in to my pass. Awful!!!.Version: 2.13.2
✓ Time consumingIt is so time consuming to get tickets for a high school event. I don’t think I should have to put a name, email and phone number for every ticket and then have to put an email an additional two more times to confirm. And if you accidentally don’t match the email at the end you have to start all over with ALL of the information. Also there are times the location of the game on the app was wrong, if I had not of communicated with my son because I was confused by this I would’ve went to the wrong stadium. Finding tickets can also be a challenge since there are times they are not shown when searching my child’s school, they will only be available under the opposing teams school so you need to know who they are playing. Having multiple children at different schools playing different sports makes this difficult to keep track of making sure you have a ticket for each event..Version: 2.16.0
✓ 2nd time using itI’ve tried like 5 different apps for tickets. It seems every school uses a different app…this app was easy to find the event but I never received my tickets In My email. The ticket taker at the door was able to find my ticket using my name…that’s why I give it 3 stars.Version: 2.8.1
✓ Waiting for a responseI’m still waiting for a response to a customer support form that didn’t allow me to even ask my question. I’d like to be able to see a history of when my tickets were used. I bought a 10-pack and at the last event I attended, I was told there are none left on it when there should be at least 2 left. I guess I could be wrong…but it’s frustrating not to be able to see when/where my tickets were used to know for sure..Version: 2.15.0
✓ Horrible UIIf you buy multiple tickets you have to put your name in multiple times. And email and phone. Once for sale, once for tickets and once for credit card address. Also you get to the end, choose credit card and you have to scroll up to a section that is now available and put in the credit card company. Who did the QA on this ands thought it was a good idea. It is the only option I have to purchase tickets but my kid could design a better interface..Version: 2.10.0
✓ Need to store informationNo ability store card information for purchases and have to enter name and email with each purchase even though it is saved in the profile section..Version: 2.4.0
✓ Beware “No Tickets Found” MessagePurchased tickets for a football game and after I submitted payment I received a message stating, “No Tickets Found”. I assumed this meant there has been an error in my purchase so I started the process over and again received the same message. I then checked my email and found both times the purchase had indeed gone through despite the message. I sent a message to the support email listed in the email asking for a refund for the extra purchase and was told by them that this event doesn’t offer refunds or exchanges. Apparently that applies even if it was an error on the end of the app. Very disappointed and as of right now out almost $42..Version: 2.2.1
✓ Doesn’t save anything!What a very frustrating app. Why doesn’t it save your cc info. What a pain to have to enter it every single time! Also, once I misspelled the email, which you have to enter twice and to verify & so it deleted everything. Had to type in cc & other info again! It would be better just to stand in line and pay for a ticket. This is way more inconvenient..Version: 2.2.0
✓ Not showing the gameIt worked great last week during the first game I went to buy this week, it doesn’t even show the football game for my school OR the school they’re playing against! And I know there’s a game since I watched the school buses of high schoolers drive away. 😒.Version: 2.9.1
✓ Please, please, please allow credit card info to be stored in app/profile.While the app does work very well, one major inconvenience is having to enter the credit card info each time you buy a ticket (vs. having a credit card stored and saved as a default). Please work on adding this capability ASAP!.Version: 2.2.1
✓ Won’t link ticketsTwice now I ordered tickets IN the app but they aren’t linked to my account and I can’t access them digitally. I keep having to email support to link them. Also need a way to go back to your cart if you leave the screen..Version: 2.8.2
✓ Poor designed appDifficult to find events, it does not list events by date, but by type of activity, and no way of using apple pay, venmo, paypal or to save credit card information. An app designed to receive payments that makes it difficult to pay. This app should do two things, and it does both things poorly..Version: 2.3.0
✓ FeesTired of paying a service fee every time I buy tickets to a game. The fees I have paid so far have added up to 2 varsity tickets or 3 tickets to a JV game. This is crazy and there needs to be a better way. I’m sure I’m not the only one not happy about this. We already pay enough for our children to participate in their sport. Bring back cash payments!! Or take away these fees! Or better yet offer season passes for all sports including varsity football. You could offer season passes by the season!.Version: 2.8.2
✓ Season passesThere were 4 offerings for season passes, but the one I wanted to purchase could not be loaded to my Cart. So I clicked on a different pass, and when I went to my cart, a student Pass was loaded instead of an adult pass. Only by random chance was I ever able to get an Adult Pass into my cart to buy, and even that one wasn’t the specific number of swipes I had wanted to buy. Also, the only sport loaded for my kids school was Volleyball, even though I wanted to purchase a one ticket for tonight’s football game. So I just bought the adult season pass as described above instead of 1 football game ticket. So confusing and not what I wanted. would prefer to buy a real ticket with real cash at the box office window than mess with this badly designed technology..Version: 2.8.1
✓ A real painI just purchased three tickets for high school hockey game. Receipt shows I did, but only one ticket shows in my tickets. Every week I have to renewed all payment info. Please update to store the info. Also search function very hot or miss. Many times I have to close the ap and redo the search. All in all this app needs a lot of work..Version: 2.2.1
✓ Worst. App. Ever.This is literally one of the most poorly designed apps I’ve ever seen. It is complete and utter garbage. There’s no way the positive reviews are real. What is the point of an iOS app for purchasing tickets if you can’t even use Apple Pay or (at a minimum) store the user’s credit card information? The app makes you enter all of your information over and over and over again—and I do mean over and over and *over* again, as every school at which my kids have a sporting event seems to use this piece of trash to sell their tickets. What a complete waste of time. It’s 2021, guys; you can do better. I would give zero stars if I could..Version: 2.1.1
✓ Don’t buy your tickets until you’re at the gate!!Our family traveled an hour to go to our daughter’s soccer game. There was a miscommunication with the time of the game. The AD waited until we (the visiting team) got to the stadium and then, canceled the game. Because we had already purchased our tickets through the app, we were not able to receive a refund. The home team was able to keep the hundreds of dollars in tickets for a game that never happened! We never even saw the inside of the stadium. We were told that we could only get a refund for tickets if the game was canceled due to Covid..Version: 2.1.1
✓ TicketsI like this app to buy tickets and hold my season tickets. However, I wish it would remember my payment info so I didn’t have to enter it with every purchase. Also, it is difficult to search for away events without knowing the exact name of the event..Version: 2.8.0
✓ SuggestionThe biggest problem with the app for me is there is no way to see how many tickets are left if you buy an all sports flex pass. You also can’t delete the used up passes. These two functions would make the app a lot better..Version: 2.13.2
✓ Buying ticketsI think the process to purchase tickets is made way too difficult. It takes forever to search a school event! I go back-and-forth from my sons school, then the opponents school, and then the location of the school that they are playing at and it’s always something different. Takes way too long to purchase a ticket. It would be much easier if I could just search either school and The event would pop up, but it doesn’t.Very annoying..Version: 2.9.1
✓ Behind the timesI can not believe this application forces you to enter your information in every single time you purchase tickets. Get with the times and set this up to auto save our info. I also frequently have problems with my tickets being Available on the application. This happens more than half the time I buy tickets. We buy tickets typically twice a week..Version: 2.10.0
✓ QuestionWondering why I had to write my email address on four different lines and my phone number twice at least that auto populated the third time. Seems to be a waste of time. Thank you.Version: 2.11.0
✓ TrashThis makes it incredibly difficult to buy tickets for games, doesn’t save credit card info, makes you enter EVERYTHING, EVERY TIME. Doesn’t save only the events you’re interested in, it they save the school with ALL of the events. Lastly, they charge a processing fee on every ticket which is straight garbage, because the schools decided to go cashless. I wish all these schools didn’t use this! I would give this ZERO stars!.Version: 2.4.0
✓ Horrible customer careI had no way to find out how many passes I had left in my 10 pack, so I had to re-up. The school year ended with passes left on my account. I just found out that I lose that money. No roll over and no refund. You should be ashamed of yourselves for making such a poor product. Parents are willing to fork over whatever they have to in order to support their children. You are preying on that..Version: 2.14.0
✓ Poor appMake the following improvements: Better description on the ticket options before I have to start clicking/tapping each one. I have to go through every option (football icon) before I see the choice I want between student vs adult vs single game vs season, etc.. Make it where we can buy a student and adult on one purchase. We had to pay different process fees because it would not allow it. Some of the functions were not working well (slow or wouldn’t work at all) After having attended many events from baseball to football I should not have to sort through all my past ticket purchases to find my most current. I have clue why schools are going to this. Go back to cash, purchasing direct from district, etc. Anything but this frustrating app!!!!.Version: 2.9.1
✓ Functional but….The app works fine, but no matter how many times you enter in your card information, whether you sign in or not….you have to enter in all your card information. That is such a nuisance if almost rather not have to use the app. Unfortunately my sons school uses this app for games and I’m stuck with it for two more years.Version: 2.9.1
✓ Serious design flawsUser experience is just so so. If I’m buying tickets in the app, I expect for my profile information to be stored so that I don’t have to enter in my contact information. Clearly the company doesn’t have security to store credit card info as you need to enter that every time. And somehow if the website picks up a different phone number your tickets aren’t delivered to the app. Needs some updates to be a seamless experience. Aside from storing future tickets or passes if you don’t want to search email or use your phones wallet, using the app provides 0 benefit..Version: 2.8.1
✓ No ticketLast week I bought a ticket and it did not register for over an hour. It charged me but my ticket was not viewed under this app. I had to purchase another ticket on the website to get access to the game and during halftime the purchase went through but the ticket never appeared..Version: 2.8.2
✓ Good luck getting your ticketWow. I e never seen such a terrible app. I mean, it does a good job of finding your event and letting you pay for your event but then nothing shows up in “your tickets” or “your passes”. So then you use the contact us link and describe your problem and never hear back. How this app is being used is beyond me. I mean this app is all about getting tickets which it has spectacularly failed at. If i could rate this negative stars I would..Version: 2.8.1
🙂 HomeTown Fan Positive Reviews
HomeTown Fan works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HomeTown Fan.
⛔ HomeTown Fan Problems
