ResortPass Negative Reviews

ResortPass App Complaints & User Negative Comments 2024

ResortPass app received 6 complaints, negative comments and reviews by users. Have you ever had a bad experience using ResortPass? Can you share your negative thoughts about resortpass?

ResortPass for Negative User Reviews

✓ App doesn't let you access store credentials in iPhone SettingsThis app has a major problem--it doesn't let you choose your email login credentials from your saved passwords list in iPhone Settings. I had to look up my login credentials, copy and paste my email and password manually into the Restort Pass app. People have so many apps and Hide My Email lets us use hundreds of different anonymous email addresses. It is impossible to memorize all those email addresses and passwords. Please let us access stored credentials on our iPhone, it would make this app so much easier to use..66thparallelVersion: 1.0.10

✓ Absolute scam!!The whole concept is great. The execution is poor. There is no real customer service. The love chat is never on. It takes close to two days before receiving a generic email of “we’re working on it”. ABSOLUTELY NO TRANSPARENCY!! I booked an upgraded room, when I got to the hotel they told me they couldn’t find my booking, then I was told I couldn’t check in until 3pm even though my reservation was for 9am. Finally they told me that they did not have the premium room to give me, and that they could only give me a standard room. I asked about being refunded the difference of the room. I was told that I needed to contact ResortPass since I booked a third-party the refund would need to come from them. After contacting ResortPass for three days I finally received a response and was told that it’s the hotels discretion as to whether or not, I would ever receive a refund. I called the hotel spoke to hotel staff and was told that they do not issue any refunds for anyone that books through a third-party app. Before anyone considers downloading and using this app, I strongly suggest you do a quick Google search on ResortPass reviews and you will quickly see that under the Better Business Bureau they have a two star rating and all of the concerns on Better Business Bureau are not being refunded or being overcharged. I wish I had did this before I made the mistake of booking through them..J22NNVersion: 1.3.1

✓ Out of date property listings and poor customer serviceI used this service on a girls trip and the overall experience was disappointing. We rented a cabana at a property on the beach only to find out that several of the inclusions were no longer available. I followed up with resort pass customer service who asked if we spoke to the hotel. Which I mentioned I had in my original email. After that, there was no response from resort pass. Find a hotel that will work with you directly so that your concerns will actually be dealt with onsite and in a timely manner..AmandaMW12Version: 1.3.3

✓ Zero Customer ServiceI used the App. Made a reservation. Then 3 days before the canceled it, and refunded my money. Not a big deal. I am sure there was an explanation. Yet, you can’t call them. Their live chat isn’t working or not set up. Sending their “concierge” a message gets no response. So I like the concept, but obviously it’s just a computer generated reservation app. They seem to have no interest in even the minimal amount customer service. So just keep that in mind. I wouldn’t book anything that you didn’t realize it could be cancelled and anytime, with no explanation.._jacksimonsonVersion: 1.2.7

✓ Great Idea, Bad Cancellation PolicyThis is a great idea, and after using the service twice I was very satisfied until today. Unfortunately the cancellation policy is misrepresented. I reached out to cancel a reservation due to bad weather (thunderstorms all day). They were unable to cancel but offered to rebook on a day of my choosing. After selecting a new day, it was shared that the day of the week must be comparable… too bad I wasn’t able to control the weather on my vacation I guess?.JKJustKidding23Version: 1.0.3

✓ ResortPass FailureWe checked in to the resort using our confirmation number, ID and credit card for additional charges. Unfortunately, everywhere we went and every amenity we tried to use was challenged. From our first drink at the swim up bar to end of our stay we were required to explain to Hilton reps, what our ResortPass was and what we were entitled to. Almost every single transaction included calls and clarification to Hilton managers, and even some managers needed to call someone else. Each time we received another reason why the staff was not aware of ResortPass. I think its a great idea, but the execution is sorely lacking! Too bad!.AdvisorGuy123Version: 1.3.3

ResortPass works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ResortPass.