Freedom Mortgage App Negative ReviewsFreedom Mortgage

Freedom Mortgage Negative Reviews

4.9
4.90093 star

Total 9 Negative Reviews

Freedom Mortgage App Complaints & User Negative Comments 2024

Freedom Mortgage app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Freedom Mortgage? Can you share your negative thoughts about freedom mortgage?

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Freedom Mortgage for Negative User Reviews

Unable To LoginI’ve been having issues logging in on the app and the website. When logging in I receive a message on the app saying, “Sorry, something went wrong please try again later. “ I’ve logged for the past four days and I still have the same issue. When I log into the website I receive a message saying “oops! It’s us not you. This page is unavailable. Try again later…” I’ve contacted customer service twice and they were unable to assist with the issue. Please reach out to me to resolve this issue. I need to pay for my mortgage that is due soon and I’m unable to pay via phone. I don’t have my bank info with me as I am away from home..Version: v1.186.3

No Option to Make Future PaymentI am disappointed in this app because there is no option to make my next payment, which is due in a couple months. The only option is to make a payment towards principal. There should be an option to make the next payment or make a payment towards principal. I had to call customer service to make my next payment. Please fix this issue..Version: 1.4

Easy to sign up - impossible to opt out marketingI downloaded this app to opt out of the company using my personal information for marketing. The option does not seem to exist in the app, so I am stuck either sending a snail mail request or going through a very long phone tree queue where the option does not seem to exist either, unless getting through to a human in business hours..Version: 1.4

Predatory practices disguised as application functionalityThis is the worst loan servicing tool I have ever dealt with. It took forever to be able to get my online account set up after it was transferred. I was only able to sign up using safari on mobile instead of chrome. This made me late setting up my initial payment when I have had available funds the entire time. I posted two payments back to back at the beginning of November so I could set up recurring payments (which I did) and now my payment was not processed in December so I had to post another one time payment and am not able to set up recurring payments until this has processed. You know what you’re doing to people, setting them up for failure and to be late making payments. Either your software development team is garbage or this is predatory behavior. Either way you need to get it together..Version: 1.11

Continuous App ProblemsI have tried to make payments through the app this month and in December. Every time I login on the app it says “unable to load all data on the screen”. I’m deleted the app 3 or 4 times thinking it was an issue on my end, but continue to have the same issue. My husband can’t log on to the app without the same issue. I don’t mind getting on a desktop and making payments, it’s just very inconvenient when I am able to pay the rest of my bills on my phone and I can’t pay the most important one on my phone..Version: 1.12

Was outdated 10 years agoThis app has a lot of issues. Many of the common calculators that you can find with other major companies are not offered here. You get overwhelmed with marketing adds and promotions. Not to mention that the monthly statement doesn’t even show up until your half way through the month which is ridiculous. The app overall needs a lot of work..Version: v1.196.4

App OK, Company NotFreedom Mortgage bought my loan and I’m very disappointed. The app works to check your balance, payments made, etc. But for the 1st time in 17 years of owning my home, Freedom Mortgage claims the carrier for my master hazard insurance policy doesn’t respond to requests for a copy of the renewal. This has happened every time this policy renews now (3 years in a row), and Freedom threatens to buy a master policy at my expense if I don’t provide a copy myself. But they send the notice via regular mail, not certified or registered mail, and only 9 days prior to the renewal. What if that mailing gets lost? Another issue is how aggressively Freedom emails, calls and texts with marketing messages as well as how much they sell your data to other vendors. Payments are also held for multiple business days — the last time, four days, before being applied (meaning interest continues to accrue). Wish they never bought my mortgage..Version: 1.17

Worst mortgage appHave had my mortgage bought and sold 3 times and the Freedom Mortgage app is by far the worst one. For about 4 months the face recognition would not work on sign in, providing a “helpful” message to turn on facial recognition once singed in each time. I diligently turned the feature on every single time and it never stuck. So after 4 months I reinstalled and it worked!! For 2 days. Tried signing in today and the login auto initiates facial recognition, scans and then just hangs…would provide more feedback on the experience post sign in if I ever get past the log in experience. Seems like if you can’t nail the sign in, have very little hope for the rest of the app..Version: 1.16

Garbage customer helpThe app looks like it charged me twice without me noticing and by time I found out I had 2 pending transactions and I called they told me nothing can be done to call my bank see if they can do something. Chase was able to stop it but they charged me $30 stop charge. All I asked was since it was an issue on the app that caused this can they just apply the fee I had to pay towards my mortgage payment and didn’t help me at all with that. $30 dollars to a payment I was still going to do of plus $2k to them . They are garbage and scum don’t recommend them at all I’m stuck with them but u don’t have to be..Version: 1.17


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