4.7
4.77041 star

Total 34 Negative Reviews

LEAN With Lilly App Complaints & User Negative Comments 2024

LEAN With Lilly app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using LEAN With Lilly? Can you share your negative thoughts about lean with lilly?

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LEAN With Lilly for Negative User Reviews

GoodI think the content on the app is great and Lilly has done and is doing a great job with the classes and guides. I enjoy that there’s recipes to give me ideas on what to eat. I’ve yet to use the journal/habit tracker section. What really bugs me about the app is all the little improvements that it still needs. When I switch my guide it switches, but it won’t show on the main page. So it says that my workout for a certain day is a different one than the one it actually is. It’s a small thing, but it’s very annoying and makes me lose track of which day I’m on. The app is a bit slow and is always loading when I click on anything which I don’t really mind since it doesn’t crash, but again it’s a little thing that if it was improved could better the experience of the app. Overall, I love my subscription and I’ve never felt better! Lily’s workouts are my favorite :) but I’d love to see more improvements to make the experience of using the app better. Also, it’s “compatible” with my iPad but it’s actually just the phone screen enlarged which is also another small thing that gets annoying..Version: 1.1.23

Impossible to cancelNearly every week it bugs out and I can’t use it. I’ve been trying to cancel for months both by my iTunes account in “settings” and also on the website. However the website link either doesn’t work, or it doesn’t recognise my account when I log on- it depends on the day. The amounts taken out of my account vary- sometimes the advertised price ($17.99 aud p/month) and one month I was charged $26. I know exchange rates may affect the price- but not that much. I’m also sometimes charged at random times..Version: 1.1.21

I love Lilly but hate using the appThe app consistently crashes when I try to open the app. It also crashes when I try and start a workout or go between any of the videos within the workout. There isn’t smooth transitioning between any of the icons and I have to sign out and log back in almost every time I use the app because it doesn’t register that I have a lean membership. I love Lilly’s workouts and all the content she has but it is such a hassle trying to use the app..Version: 1.1.11

App is glitchyLove the workouts and meals but the app is really glitchy :(.Version: 1.4.4

Good content but app is glitchyThe workouts are good, you definitely know you are working! The instructors are fun and natural BUT the app is frustrating. Some videos play without issues, with others my phone goes into lock mode and I have to switch off auto lock (and hope I remember to switch it back on!). I also find that the app crashes regularly when one video ends and I try and start the next one. I would also like to see an indication of calories burned and if possible some way of updating Apple’s fitness app with the workout..Version: 1.5.12

No TRIAL. Expensive. Doesn’t live up the hypeI’ve contacted Lean Support and specified all below issues requesting a full refund, however was told it ain’t gonna happen. I’m deleting the app and losing 1-year subscription fee 1. Casting to Apple TV only lasts for 3-4minutes after which I have to manually restart the program on the IPad, super inconvenient and just not right. 2. The workout for the day is split in 5-6 sections which are all from different “days” / “recordings” and not one continuous workout as I excepted. 3. While choosing a program, there’s no way to determine what equipment is needed. Same goes for workouts if I want to choose or swap one - I have to choose and swap a workout and only after that can I see what equipment I need. 4. I feel that it’s quite unfair that you don’t offer any trial period and make people sign up without an understanding if the app will work for them or not. 5. There’s no music at all supporting videos. 6. Videos is taped not in a studio but at home, for an expensive app it makes little sense? I’ve just finished week 1 of Best of Sculpt program and I am not enjoying the app at all. Firstly, is there anything like a calendar to track what routines I’ve completed today, weekly, monthly etc? There’s so many routines for 1 day, all split it bits, and when I don’t have time to finish them all, I have no tracking of it at all. Also, day 7 routine doesn’t specify a chair as equipment and the majority of the workout is with the chair. Day 7 routine stretch has an elastic band on the photo but unfortunately the routine doesn’t even require it. And the photos in general don’t match the description, just pretty pictures. There are two identical stretch routines in week 1 - disappointing as I’m positive Lilly has more than 6 stretch routines. BTW, Lean Method program consists of hard core cardio like burpees, jumping lunges etc - it’s a no-no for a mesomorph, or me right now, who needs to lose weight without building up specifically quads. This is the reason I came to Lilly - Pilates for my thighs and abs, unfortunately it’s not the case with her latest programming? All in all, I’m really confused about the app, there’s chunks of stuff but no guidance, plus it’s very expensive….Version: 1.5.18

Constant issuesI have the top membership for this app, and while I like the idea of the app but it has a lot of issues. I have the app on my both phone and my iPad and they never seem to sync together. Rather annoying. Also, the app has constant loading issues and does not save changes I have made. I’m having to go in 4-5 time and make changes before they will finally save. When I select for the app to play all the workouts for a given day it crashes like it between each one and I have to reload the app. Even if I just try to play one at a time if I don’t stop the video before it’s over it crashes and reloads the app. For something that costs over 100 dollars it’s very irritating..Version: 1.0.6

Not workingOk the past 3 weeks have been terrible I can never get through a full workout because the app crashes every day it just stops working. Every other app I have works perfect I’m connected to the internet, so it’s just the app I’ve never had this happen before it’s so annoying. I’ve tried logging out, uninstalling everything. I’m not if it’s happened to anyone else but can you please try to fix the problem?.Version: 1.5.3

No tech/ subscription supportNo service available.. in a year i have asked three tech questions.. never received an answer except the automatic: « we received your request. » They filter tech questions on fb as well, so it is difficult to get answers from fellow users when concerning tech. It’s like in circles. Good content, bad tech or subscription support. Sorry for the bad review..I wanted to love it..Version: 1.5.3

Love Lilly but this app needs workI really love Lilly, her positivity and encouragemeant really changed the way I think about working out. But this app needs some work. First off it’s super glitchy, there was one time where the meal plan didn’t update and I had to get an entire new account set up which was annoying. Every time I open the app it takes me to the set up page that gives you a recommended program. And then goes to Home Screen then back to set up page and then back to Home Screen again. The copy for the recipes also needs some editing. There are spelling mistakes and some of the recipe instructions are super confusing. I’ve tried to give it my best shot but I just keep going back to other workouts because doing them on this app is a hassle. I hope they can fix some of this stuff becuase it has such good potential but until they do I won’t be using it.Version: 1.5.7

OkayGreat workouts, great recipes, great content and great products at a good price. Cons, it’s glitchy, laggy, sometimes just plain doesn’t work. Unreliable would be a good word..Version: 1.1.12

Great workouts but…..The workouts are always great, I have zero problems with them and would give 5 stars BUT they’re always talking about how they “just did a full workout before this and I’m still doing a second one here!” or however say say it. Ok, so what that means to me is we have to basically do double workouts to look like you, because you bragging about doing a full workout before the one I’m watching does nothing except annoy me to no end. By y’all saying that it’s literally doing the opposite. I don’t get how they think saying that will help..Version: 1.5.7

Decent content but horrible customer serviceI purchased a membership for this app during covid since I loved Lilly’s workouts. But as time went on, i noticed the workouts becoming less entertaining as she wasn’t in as much of the content. I recently got an email confirming my purchase of another years membership. Note: my card was charged WITHOUT my consent or even a warning that my membership was going to be reviewed. I contacted customer service for a refund or even an explanation and they refused to give me a refund. I find it unethical for a company to use their customers in such a way, not informing them of important decisions including membership renewals. As much as I love Lilly, i found this app and service very disappointing..Version: 1.5.3

3/5App is extremely hard to work with, workouts are amazing and effective, pairing a device to a TV or any other electronic is problematic and glitchy, The app continues to glitch and the lag the more you have the app. Overall if you’re in a rush and you don’t have time to wait for it to load for the next 10 minutes in between movements..idk. Don’t get me wrong the workouts are great and the people in it are very supportive and it’s a great app in theory, just needs to be worked out for many bugs and glitches that make it a lot harder to use:).Version: 1.4.6

I love this but it needs more varietyI do love this concept and app but the workouts are VERY intense and doing the same ones over and over isn’t sustainable- there needs to be more variety. The workouts are great but are very hard and very relentless like - I kind of dread it haha maybe it’s just me..Version: 1.1.0

If your trying to find an app that doesnt require payment this app isnt for youI just dont like how basically every meal is locked and you need to pay for recipes? I feel like this app wouldve been really cool if the recipes werent locked, after all you’d think the creator of the app wants to help everyone be healthier or whatever. The plan should be something you pay for not everything. Especially the recipes because u can find them online for free. But if you want to pay money and be more organized i suggest this app. But if you dont want to pay for anything i dont suggest this app at all, theres not much on there if u dont have a subscription.Version: 1.1.13

Great for beginnersIf you’re a beginner, this is the perfect app. Workouts, structured plans, meals, weekly menus, how-to videos, habit tracker and so on but as a non-beginner, I’ve been a little disappointed since I don’t want the menus or habit tracker and the fitness section, for me, has just been a little underwhelming, for example I can’t view which workouts I’ve already completed or see a date stamp to know how recently I competed it. I can’t view how many hours I’ve invested. I can’t easily filter workouts based on target area or capability, as in there isn’t an advanced section so it’s either pot luck as to how challenging that particularly workout is or you need that do a 28 day guide, which is supposed to get progressively harder. I guess minor issues but for me it’s lacking in depth, so I don’t feel like I’ve worked a particular target area to failure BUT if you are a beginner, this is perfect!.Version: 1.0.2

Does too muchThis app is confused. It has recipes, Physio tips, habit tracker and workouts. Instead of specialising in one thing it tries to do it all and not as well as other apps. There is too much stuffing around to get to the workouts. The other stuff I never look at. It is really annoying that every time the app updates my progress is reset. It is also frustrating that I can’t design my own workout for the day or register that I did a gym workout. Finally I am. disappointed there is no connectivity with apple fitness. I prefer Lilly’s YouTube workouts. They feel more engaging and they are free..Version: 1.0.6

Great content, app is a little buggyI love Lilly’s workouts! She is so good at what she does, her workouts keep me energized and motivated! I love the content in the app including workout plans, individual classes, meal plans, the store, and journal. The only downside is that the app is a little buggy. It doesn’t keep me signed in all the times, it asks for a review after every video (only to launch me out of the app to an error message in the app store), and it sometimes crashes without warning. If the app was more stable it would be perfect!.Version: 1.1.6

Pathetic customer serviceApp has glitches all the time. Either the guides don’t load or prices of supplements aren’t available. Goods ordered via the app are misplaced orders. Sometimes orders are completely missed or after several follow ups re-shipped via courier that demands extra charges over & above already high shipping costs paid. Lilly & her team sees & ignores complaints & customer service team is awful. Haven’t had such a terrible experience with any service providers in my life..Version: 1.1.12

Too much missing to justify the priceI love Lilly and appreciate that she’s put a lot of work into this app… however, for the price it’s just not worth it… at least not at the moment. There are currently 3 guides on the app that last for 4 weeks. You repeat the first weeks worth of workouts in wk 2 and get a new set of workouts in wk3 which you repeat in wk4. This is what every guide has. I’ve completed the booty and legs guide and didn’t really see results. I actually found the app workouts easier than the free workouts in Lilly’s youtube. I just started the hourglass guide and I’m honestly bored because I find it too easy. There’s also repeated workouts from the booty and legs guide… the fact that there are so many repeated workouts does not make the app worth the price. Majority of the recipes included are also recipes Lilly has already shared with us or ones that you can find in her cookbook. I’ve also noticed several glitches in the app. It never shows the correct workout for me in the Home Screen, crashes etc. I also couldn’t purchase anything in the app with the recent launch because of the glitches. I also found the app set up quite strange… I clicked to maintain and I was given the booty and legs guide which aims to grow… furthermore the calories given on my meal plan were and still are far too low for me to maintain let alone grow. A lot of the recipes also have missing ingredients, photos or methods. Quite a few of the workouts also switch half way through to other sections of another workout before switching back. It gets really confusing. I also found the thumbnails of the activations and workouts + titles to be misleading. I didnt like the not having music part but I’ve gotten used to it now. What I find quite inconvenient is that I can’t see the next exercise on my tiny phone screen… but I know a web version is coming soon. I just think this app was rushed. It has the potential to be so good but at the moment for what it is I don’t think it’s worth the price. Some positives are though that there is a journal section, I think this could be improved with question promps though. I also appreciate the aesthetic of the app and Lilly’s bubbly energy..Version: 1.0.4

Won't even let me finish signing upI love Lily's channel on youtube and thought I would download the app, but everytime i try to sign up, the screen goes white and won't continue on..Version: 1.4.9

TrackingThe App doesn’t track which workouts you’ve done which is super annoying. And every time I go into the App I have to rejoin the program, again super annoying.Version: 1.5.19

CrashingI’ve had it for so long and I’m unable to sign up because it keeps crashing, it’s also laggy and glitchy..Version: 1.1.0

Keeps me motivated but loading times are killerThis app is awesome. The workouts are great and they’re adding new content frequently. Meals are pretty good too but my big concern is the overall functionality of the app when I’m trying to play videos. There are days when it’s super smooth and there are days when I feel the server is extremely congested and the video takes forever to even load. This really messes with my schedule since I only have a limited amount of time before I have to go to work. Messing with the app and waiting for the content to load takes a huge chunk out of what should be my workout time. The content needs to be made available offline if the user decides downloads the content directly onto their phone/tablet..Version: 1.4.4

Terrible service and deliveryLean supplement orders placed 50 days back and still not received. There is no way of contacting any customer support. They just have standard shipping questions answered on the website and have provided no customer support for any online order placed. Very dissapointed to lose my money on bunch of supplements ordered..Version: 1.1.10

App doesn’t workI paid for this app with high hopes of having convenience of workouts and food guides all in one place. Sadly, I have never been able to get the app to work - doesn’t let me go beyond logging in and I can’t access anything. I’ve contacted app support and gone through all the troubleshooting, only to been told ‘they’re working on it’ but nothing has changed, even with the latest update. So it has been a big waste of money. My advice, just stick to YouTube..Version: 1.5.5

DisappointedI really enjoyed the you tube videos mostly because they were great workouts with great music. So thought I would try the app…..no music throughout the workouts. Just a link to Spotify or Apple Music. This does not work on iPhones as navigating away from the Lean app will stop the music and vice versa. Workouts were good but some don’t have Lilly even in them. Super disappointed overall and cancelling my subscription..Version: 1.4.12

App not workingDownloaded app and it keeps crashing or the screen goes blank. after the slides telling us about the exercises and food plans i press done and the page goes white, not sure what to do.Version: 1.4.4

OkPros Good core and legs workouts Good recipes Includes warm up and cool downs Cons App glitches a lot, a lot ! I Kept getting error messages Some of the trainers are quiet loud , if you have sensitive hearing Most of the workouts required accessories like. Long and short resistance band, Pilates ball, ankle weights, step, chair, dumbbells, and sliders I probably won’t be renewing the membership or application.Version: 1.5.18

Tech issuesI got a 3 month subscription to try Lilly’s plan but these past days all I’ve been having is technical issues. Every time I exit the up and want to reopen it, it asks me to login again. I honestly forgot what the password was so I asked to reset it, but it also would not work. I am really disappointed and frustrated that I have to keep up with this. I’m scared to set up a new account because the same thing may keep happening, meanwhile I’m losing my progress 🙁.Version: 1.1.3

GlitchyI don't know if its just me or its keeps glitching when i go into the app...🤨.Version: 1.1.3

So glitchy!I just downloaded this today and really wanted to love it. However, the meal plan part of this app is glitchy. There are long delays and more than half the time when I tap the x to delete the default meal, it instead opens it up to the information and to get back to the meal plan again is another delay. I don’t have this issue with any other app and I found myself having to completely close out of the app and then reopen it again just to try to get the meal plan set up. I gave up! Not worth the hassle this is. If you’re looking for just a workout, this is pretty good. But the meal plan is a mess in the app..Version: 1.5.4

A lot of bugs and glitchesThe app will randomly close and phone can’t be locked in order to AirPlay workouts.Version: 1.5.19


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